diff --git a/agi/agi-VDAD_ALL_inbound.agi b/agi/agi-VDAD_ALL_inbound.agi
index 7b24f4c6..81191fd0 100644
--- a/agi/agi-VDAD_ALL_inbound.agi
+++ b/agi/agi-VDAD_ALL_inbound.agi
@@ -85,6 +85,7 @@
# 81002-1120 - Added processing for DID forwarded calls
# 81011-1019 - Added option for press 1 to leave voicemail if wait time > hold-time-option-seconds
# 81020-0237 - Added term_reason logging for all possible exits of the script
+# 81021-2315 - Changed and add queue_log logging
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -1559,7 +1560,15 @@ if ($hold_recall_xfer_group !~ /NONE/)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
- $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='TRANSFER',data1='$DROPexten',data2='$ext_context',data3='1',data4='1',serverid='$queuemetrics_log_id';";
+ $place=0;
+ if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
+ if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
+ $place++;
+
+ $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='3',data2='$place',serverid='$queuemetrics_log_id';";
+ $Baffected_rows = $dbhB->do($stmtB);
+
+ $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HXFER',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
@@ -1843,6 +1852,9 @@ if ($hold_time_option =~ /PRESS_VMAIL/)
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
+ $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
+ $Baffected_rows = $dbhB->do($stmtB);
+
$exitwithkey++;
$dbhB->disconnect();
@@ -1940,9 +1952,18 @@ if ($wait_in_queue < 1)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
- $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='TRANSFER',data1='$DROPexten',data2='$ext_context',data3='$drop_seconds',data4='$drop_seconds',serverid='$queuemetrics_log_id';";
+ $place=0;
+ if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
+ if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
+ $place++;
+
+ $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
+ $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HOLDTO',serverid='$queuemetrics_log_id';";
+ $Baffected_rows = $dbhB->do($stmtB);
+
+
$dbhB->disconnect();
}
@@ -2042,6 +2063,9 @@ if ($enable_queuemetrics_logging > 0)
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHTIMEOUT',data1='$place',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
+ $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='DROP',serverid='$queuemetrics_log_id';";
+ $Baffected_rows = $dbhB->do($stmtB);
+
$dbhB->disconnect();
}
diff --git a/agi/agi-VDAD_ALL_outbound.agi b/agi/agi-VDAD_ALL_outbound.agi
index 2422a182..fc0a8383 100644
--- a/agi/agi-VDAD_ALL_outbound.agi
+++ b/agi/agi-VDAD_ALL_outbound.agi
@@ -1229,6 +1229,9 @@ if ($enable_queuemetrics_logging > 0)
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
+ $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='DROP',serverid='$queuemetrics_log_id';";
+ $Baffected_rows = $dbhB->do($stmtB);
+
$dbhB->disconnect();
}
diff --git a/bin/AST_VDadapt.pl b/bin/AST_VDadapt.pl
index 7ac92819..9f5884f8 100644
--- a/bin/AST_VDadapt.pl
+++ b/bin/AST_VDadapt.pl
@@ -24,14 +24,20 @@
# 70521-1038 - Fixed bug when no live campaigns are running, define $vicidial_log
# 70619-1339 - Added Status Category tally calculations
# 71029-1906 - Changed CLOSER-type campaign_id restriction
+# 81021-2201 - Deactivated queue_log QUEUESTART event
+# 81022-0713 - Added gathering of vicidial_inbound_groups stats(day only)
#
# constants
$DB=0; # Debug flag, set to 0 for no debug messages, On an active system this will generate lots of lines of output per minute
$US='__';
$MT[0]='';
+
+##### table definitions:
$vicidial_log = 'vicidial_log FORCE INDEX (call_date) ';
# $vicidial_log = 'vicidial_log';
+ $vicidial_closer_log = 'vicidial_closer_log FORCE INDEX (call_date) ';
+# $vicidial_closer_log = 'vicidial_closer_log';
$i=0;
@@ -244,36 +250,37 @@ if ($DBX) {print "CONNECTED TO DATABASE: $VARDB_server|$VARDB_database\n";}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
-$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
-$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
-$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
-$sthArows=$sthA->rows;
-$rec_count=0;
-while ($sthArows > $rec_count)
- {
- @aryA = $sthA->fetchrow_array;
- $enable_queuemetrics_logging = "$aryA[0]";
- $queuemetrics_server_ip = "$aryA[1]";
- $queuemetrics_dbname = "$aryA[2]";
- $queuemetrics_login = "$aryA[3]";
- $queuemetrics_pass = "$aryA[4]";
- $queuemetrics_log_id = "$aryA[5]";
- $rec_count++;
- }
-$sthA->finish();
-
-if ($enable_queuemetrics_logging > 0)
- {
- $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
- or die "Couldn't connect to database: " . DBI->errstr;
-
- if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
-
- $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secT',call_id='NONE',queue='NONE',agent='NONE',verb='QUEUESTART',serverid='$queuemetrics_log_id';";
- $Baffected_rows = $dbhB->do($stmtB);
-
- $dbhB->disconnect();
- }
+# Disabled per Lorenzo at QueueMetrics because this event is apparently useless
+#$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
+#$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+#$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+#$sthArows=$sthA->rows;
+#$rec_count=0;
+#while ($sthArows > $rec_count)
+# {
+# @aryA = $sthA->fetchrow_array;
+# $enable_queuemetrics_logging = "$aryA[0]";
+# $queuemetrics_server_ip = "$aryA[1]";
+# $queuemetrics_dbname = "$aryA[2]";
+# $queuemetrics_login = "$aryA[3]";
+# $queuemetrics_pass = "$aryA[4]";
+# $queuemetrics_log_id = "$aryA[5]";
+# $rec_count++;
+# }
+#$sthA->finish();
+#
+#if ($enable_queuemetrics_logging > 0)
+# {
+# $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
+# or die "Couldn't connect to database: " . DBI->errstr;
+#
+# if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
+#
+# $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secT',call_id='NONE',queue='NONE',agent='NONE',verb='QUEUESTART',serverid='$queuemetrics_log_id';";
+# $Baffected_rows = $dbhB->do($stmtB);
+#
+# $dbhB->disconnect();
+# }
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
@@ -508,6 +515,52 @@ if ($RESETdrop_count_updater>0) {$RESETdrop_count_updater=0; $drop_count_updat
$diff_ratio_updater = ($diff_ratio_updater + $CLIdelay);
$drop_count_updater = ($drop_count_updater + $CLIdelay);
+
+
+
+
+
+
+
+
+################################################################################
+#### BEGIN gather stats for inbound groups for the real-time display
+################################################################################
+$stmtA = "SELECT group_id from vicidial_inbound_groups where active='Y';";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+$ibg_count=0;
+while ($sthArows > $ibg_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $group_id[$ibg_count] = $aryA[0];
+ $ibg_count++;
+ }
+$sthA->finish();
+if ($DB) {print "$now_date INBOUND GROUPS TO GET STATS FOR: $ibg_count|$#group_id IT: $master_loop\n";}
+
+
+##### LOOP THROUGH EACH INBOUND GROUP AND GATHER STATS #####
+$p=0;
+foreach(@group_id)
+ {
+ &calculate_drops_inbound;
+
+ $p++;
+ }
+
+################################################################################
+#### END gather stats for inbound groups for the real-time display
+################################################################################
+
+
+
+
+
+
+
+
sleep($CLIdelay);
$stat_count++;
@@ -1092,6 +1145,203 @@ if ($DBX) {print "$campaign_id[$i]|$stmtA|\n";}
+sub calculate_drops_inbound
+{
+$camp_ANS_STAT_SQL='';
+# GET LIST OF HUMAN-ANSWERED STATUSES
+$stmtA = "SELECT status from vicidial_statuses where human_answered='Y';";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+$rec_count=0;
+while ($sthArows > $rec_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $camp_ANS_STAT_SQL .= "'$aryA[0]',";
+ $rec_count++;
+ }
+$sthA->finish();
+
+$stmtA = "SELECT distinct(status) from vicidial_campaign_statuses where human_answered='Y';";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+$rec_count=0;
+while ($sthArows > $rec_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $camp_ANS_STAT_SQL .= "'$aryA[0]',";
+ $rec_count++;
+ }
+$sthA->finish();
+chop($camp_ANS_STAT_SQL);
+
+if ($DBX) {print " ANSWERED STATUSES: $group_id[$p]|$camp_ANS_STAT_SQL|\n";}
+
+#$RESETdrop_count_updater++;
+$VCScalls_today[$p]=0;
+$VCSanswers_today[$p]=0;
+$VCSdrops_today[$p]=0;
+$VCSdrops_today_pct[$p]=0;
+$VCSdrops_answers_today_pct[$p]=0;
+
+
+# TODAY CALL AND DROP STATS
+$stmtA = "SELECT count(*) from $vicidial_closer_log where campaign_id='$group_id[$p]' and call_date > '$VDL_date';";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+$rec_count=0;
+while ($sthArows > $rec_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $VCScalls_today[$p] = "$aryA[0]";
+ $rec_count++;
+ }
+$sthA->finish();
+if ($VCScalls_today[$p] > 0)
+ {
+ # TODAY ANSWERS
+ $stmtA = "SELECT count(*) from $vicidial_closer_log where campaign_id='$group_id[$p]' and call_date > '$VDL_date' and status IN($camp_ANS_STAT_SQL);";
+ $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+ $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+ $sthArows=$sthA->rows;
+ $rec_count=0;
+ while ($sthArows > $rec_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $VCSanswers_today[$p] = "$aryA[0]";
+ $rec_count++;
+ }
+ $sthA->finish();
+ # TODAY DROPS
+ $stmtA = "SELECT count(*) from $vicidial_closer_log where campaign_id='$group_id[$p]' and call_date > '$VDL_date' and status IN('DROP','XDROP');";
+ $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+ $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+ $sthArows=$sthA->rows;
+ $rec_count=0;
+ while ($sthArows > $rec_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $VCSdrops_today[$p] = "$aryA[0]";
+ if ($VCSdrops_today[$p] > 0)
+ {
+ $VCSdrops_today_pct[$p] = ( ($VCSdrops_today[$p] / $VCScalls_today[$p]) * 100 );
+ $VCSdrops_today_pct[$p] = sprintf("%.2f", $VCSdrops_today_pct[$p]);
+ if ($VCSanswers_today[$p] < 1) {$VCSanswers_today[$p] = 1;}
+ $VCSdrops_answers_today_pct[$p] = ( ($VCSdrops_today[$p] / $VCSanswers_today[$p]) * 100 );
+ $VCSdrops_answers_today_pct[$p] = sprintf("%.2f", $VCSdrops_answers_today_pct[$p]);
+ }
+ $rec_count++;
+ }
+ $sthA->finish();
+ }
+
+
+
+
+# DETERMINE WHETHER TO GATHER STATUS CATEGORY STATISTICS
+$VSC_categories=0;
+$VSCupdateSQL='';
+$stmtA = "SELECT vsc_id from vicidial_status_categories where tovdad_display='Y' limit 4;";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+$rec_count=0;
+while ($sthArows > $rec_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $VSC_categories[$rec_count] = "$aryA[0]";
+ $rec_count++;
+ }
+$sthA->finish();
+
+$g=0;
+foreach (@VSC_categories)
+ {
+ $VSCcategory=$VSC_categories[$g];
+ $VSCtally='';
+ $CATstatusesSQL='';
+ # FIND STATUSES IN STATUS CATEGORY
+ $stmtA = "SELECT status from vicidial_statuses where category='$VSCcategory';";
+ $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+ $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+ $sthArows=$sthA->rows;
+ $rec_count=0;
+ while ($sthArows > $rec_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $CATstatusesSQL .= "'$aryA[0]',";
+ $rec_count++;
+ }
+ # FIND CAMPAIGN_STATUSES IN STATUS CATEGORY
+ $stmtA = "SELECT status from vicidial_campaign_statuses where category='$VSCcategory';";
+ $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+ $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+ $sthArows=$sthA->rows;
+ $rec_count=0;
+ while ($sthArows > $rec_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $CATstatusesSQL .= "'$aryA[0]',";
+ $rec_count++;
+ }
+ chop($CATstatusesSQL);
+ if (length($CATstatusesSQL)>2)
+ {
+ # FIND STATUSES IN STATUS CATEGORY
+ $stmtA = "SELECT count(*) from $vicidial_closer_log where campaign_id='$group_id[$p]' and call_date > '$VDL_date' and status IN($CATstatusesSQL);";
+ # if ($DBX) {print "|$stmtA|\n";}
+ $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+ $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+ $sthArows=$sthA->rows;
+ $rec_count=0;
+ while ($sthArows > $rec_count)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $VSCtally = "$aryA[0]";
+ $rec_count++;
+ }
+ }
+ $g++;
+ if ($DBX) {print " $group_id[$p]|$VSCcategory|$VSCtally|$CATstatusesSQL|\n";}
+ $VSCupdateSQL .= "status_category_$g='$VSCcategory',status_category_count_$g='$VSCtally',";
+ }
+while ($g < 4)
+ {
+ $g++;
+ $VSCupdateSQL .= "status_category_$g='',status_category_count_$g='0',";
+ }
+chop($VSCupdateSQL);
+
+$vcs_exists=1;
+$stmtA = "SELECT count(*) from vicidial_campaign_stats where campaign_id='$group_id[$p]';";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+if ($sthArows > 0)
+ {
+ @aryA = $sthA->fetchrow_array;
+ $vcs_exists = "$aryA[0]";
+ }
+$sthA->finish();
+
+if ($vcs_exists < 1)
+ {
+ $stmtA = "INSERT INTO vicidial_campaign_stats (campaign_id) values('$group_id[$p]');";
+ $affected_rows = $dbhA->do($stmtA);
+ if ($DBX) {print "$group_id[$p]|$stmtA|\n";}
+ }
+
+$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$p]',answers_today='$VCSanswers_today[$p]',drops_today='$VCSdrops_today[$p]',drops_today_pct='$VCSdrops_today_pct[$p]',drops_answers_today_pct='$VCSdrops_answers_today_pct[$p]',$VSCupdateSQL where campaign_id='$group_id[$p]';";
+$affected_rows = $dbhA->do($stmtA);
+if ($DBX) {print "$group_id[$p]|$stmtA|\n";}
+}
+##### END calculate_drops_inbound
+
+
+
+
sub calculate_dial_level
{
$RESETdiff_ratio_updater++;
diff --git a/www/agc/vdc_db_query.php b/www/agc/vdc_db_query.php
index 7ff74683..215cac77 100644
--- a/www/agc/vdc_db_query.php
+++ b/www/agc/vdc_db_query.php
@@ -2621,7 +2621,7 @@ else
$time_logged_in = ($StarTtime - $logintime);
if ($time_logged_in > 1000000) {$time_logged_in=1;}
- $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
+ $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
$affected_rows = mysql_affected_rows($linkB);
diff --git a/www/agc/vicidial.php b/www/agc/vicidial.php
index 144836c8..96ae411a 100644
--- a/www/agc/vicidial.php
+++ b/www/agc/vicidial.php
@@ -1449,7 +1449,7 @@ else
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysql_select_db("$queuemetrics_dbname", $linkB);
- $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
+ $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
$affected_rows = mysql_affected_rows($linkB);
diff --git a/www/vicidial/AST_timeonVDADall.php b/www/vicidial/AST_timeonVDADall.php
index c80b7a8a..da82ea69 100644
--- a/www/vicidial/AST_timeonVDADall.php
+++ b/www/vicidial/AST_timeonVDADall.php
@@ -38,6 +38,7 @@
# 80704-0543 - Added DEAD status for agents INCALL with no live call
# 80822-1222 - Added option for display of customer phone number
# 81011-0335 - Fixed remote agent display bug
+# 81022-1500 - Added inbound call stats display option
#
header ("Content-type: text/html; charset=utf-8");
@@ -83,6 +84,8 @@ if (isset($_GET["PHONEdisplay"])) {$PHONEdisplay=$_GET["PHONEdisplay"];}
elseif (isset($_POST["PHONEdisplay"])) {$PHONEdisplay=$_POST["PHONEdisplay"];}
if (isset($_GET["CUSTPHONEdisplay"])) {$CUSTPHONEdisplay=$_GET["CUSTPHONEdisplay"];}
elseif (isset($_POST["CUSTPHONEdisplay"])) {$CUSTPHONEdisplay=$_POST["CUSTPHONEdisplay"];}
+if (isset($_GET["with_inbound"])) {$with_inbound=$_GET["with_inbound"];}
+ elseif (isset($_POST["with_inbound"])) {$with_inbound=$_POST["with_inbound"];}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
@@ -110,6 +113,7 @@ if (!isset($SERVdisplay)) {$SERVdisplay=1;} # 0=no, 1=yes
if (!isset($CALLSdisplay)) {$CALLSdisplay=1;} # 0=no, 1=yes
if (!isset($PHONEdisplay)) {$PHONEdisplay=0;} # 0=no, 1=yes
if (!isset($CUSTPHONEdisplay)) {$CUSTPHONEdisplay=0;} # 0=no, 1=yes
+if (!isset($with_inbound)) {$with_inbound='N';} # 0=no, 1=yes
function get_server_load($windows = false) {
$os = strtolower(PHP_OS);
@@ -257,13 +261,13 @@ $F=''; $FG=''; $B=''; $BG='';
echo "\n-->\n
\n";
-$stmt = "select count(*) from vicidial_campaigns where campaign_id='$group' and campaign_allow_inbound='Y';";
+$stmt = "select count(*) from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "' and campaign_allow_inbound='Y';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$campaign_allow_inbound = $row[0];
echo "\n";
-echo"\n";
+echo"\n";
echo "VICIDIAL: Time On VDAD Campaign: $group\n";
echo "\n"; exit;}
else
{
-$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
if ($group=='XXXX-ALL-ACTIVE-XXXX')
{
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses) from vicidial_campaigns;";
+
+ $stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),min(status_category_1),sum(status_category_count_1),min(status_category_2),sum(status_category_count_2),min(status_category_3),sum(status_category_count_3),min(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats;";
}
+else
+ {
+ if ($DB > 0) {echo "\n|$with_inbound|$campaign_allow_inbound|\n";}
+
+ if ( (ereg('Y',$with_inbound)) and ($campaign_allow_inbound > 0) )
+ {
+ $stmt = "select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
+ $rslt=mysql_query($stmt, $link);
+ $row=mysql_fetch_row($rslt);
+ $closer_campaigns = $row[0];
+ $closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
+ $closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
+ $closer_campaignsSQL = "'$closer_campaigns'";
+ if ($DB > 0) {echo "\n|$closer_campaigns|$closer_campaignsSQL|$stmt|\n";}
+
+ $stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id IN ('" . mysql_real_escape_string($group) . "',$closer_campaignsSQL);";
+
+ $stmtB="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4 from vicidial_campaign_stats where campaign_id IN ('" . mysql_real_escape_string($group) . "',$closer_campaignsSQL);";
+ }
+ else
+ {
+ $stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
+
+ $stmtB="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4 from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
+ }
+ }
+if ($DB > 0) {echo "\n|$stmt|$stmtB|\n";}
+
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$DIALlev = $row[0];
@@ -361,12 +401,7 @@ $rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$VDhop = $row[0];
-$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4 from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
-if ($group=='XXXX-ALL-ACTIVE-XXXX')
- {
- $stmt="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),min(status_category_1),sum(status_category_count_1),min(status_category_2),sum(status_category_count_2),min(status_category_3),sum(status_category_count_3),min(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats;";
- }
-$rslt=mysql_query($stmt, $link);
+$rslt=mysql_query($stmtB, $link);
$row=mysql_fetch_row($rslt);
$DAleads = $row[0];
$callsTODAY = $row[1];
@@ -472,55 +507,55 @@ echo "| ";
if ($adastats<2)
{
- echo "+ VIEW MORE SETTINGS";
+ echo "+ VIEW MORE SETTINGS";
}
if ($UGdisplay>0)
{
- echo " HIDE USER GROUP";
+ echo " HIDE USER GROUP";
}
else
{
- echo " VIEW USER GROUP";
+ echo " VIEW USER GROUP";
}
if ($UidORname>0)
{
- echo " SHOW AGENT ID";
+ echo " SHOW AGENT ID";
}
else
{
- echo " SHOW AGENT NAME";
+ echo " SHOW AGENT NAME";
}
if ($SERVdisplay>0)
{
- echo " HIDE SERVER INFO";
+ echo " HIDE SERVER INFO";
}
else
{
- echo " SHOW SERVER INFO";
+ echo " SHOW SERVER INFO";
}
if ($CALLSdisplay>0)
{
- echo " HIDE WAITING CALLS";
+ echo " HIDE WAITING CALLS";
}
else
{
- echo " SHOW WAITING CALLS";
+ echo " SHOW WAITING CALLS";
}
if ($PHONEdisplay>0)
{
- echo " HIDE PHONES";
+ echo " HIDE PHONES";
}
else
{
- echo " SHOW PHONES";
+ echo " SHOW PHONES";
}
if ($CUSTPHONEdisplay>0)
{
- echo " HIDE CUSTPHONES";
+ echo " HIDE CUSTPHONES";
}
else
{
- echo " SHOW CUSTPHONES";
+ echo " SHOW CUSTPHONES";
}
echo " | ";
echo "";
@@ -721,11 +756,11 @@ $HTbegin = "|";
$HDstation = "------------+";
$HTstation = " STATION |";
$HDphone = "------------+";
-$HTphone = " PHONE |";
+$HTphone = " PHONE |";
$HDuser = "--------------------+";
-$HTuser = " USER |";
+$HTuser = " USER |";
$HDusergroup = "--------------+";
-$HTusergroup = " USER GROUP |";
+$HTusergroup = " USER GROUP |";
$HDsessionid = "------------------+";
$HTsessionid = " SESSIONID |";
$HDbarge = "-------+";
@@ -739,9 +774,9 @@ $HTserver_ip = " SERVER IP |";
$HDcall_server_ip = "-----------------+";
$HTcall_server_ip = " CALL SERVER IP |";
$HDtime = "---------+";
-$HTtime = " MM:SS |";
+$HTtime = " MM:SS |";
$HDcampaign = "------------+";
-$HTcampaign = " CAMPAIGN |";
+$HTcampaign = " CAMPAIGN |";
$HDcalls = "-------+";
$HTcalls = " CALLS |";
diff --git a/www/vicidial/admin.php b/www/vicidial/admin.php
index 50db6e8c..c9c408b5 100644
--- a/www/vicidial/admin.php
+++ b/www/vicidial/admin.php
@@ -6631,6 +6631,9 @@ if ($ADD==2111)
$stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch) values('$group_id','$group_name','$group_color','$active','" . mysql_real_escape_string($web_form_address) . "','$voicemail_ext','$next_agent_call','$fronter_display','$script_id','$get_call_launch');";
$rslt=mysql_query($stmt, $link);
+ $stmt="INSERT INTO vicidial_campaign_stats (campaign_id) values('$group_id');";
+ $rslt=mysql_query($stmt, $link);
+
echo "
GROUP ADDED: $group_id\n";
### LOG CHANGES TO LOG FILE ###
@@ -10200,6 +10203,9 @@ if ($ADD==6111)
$stmt="DELETE from vicidial_live_inbound_agents where group_id='$group_id';";
$rslt=mysql_query($stmt, $link);
+ $stmt="DELETE from vicidial_campaign_stats where campaign_id='$group_id';";
+ $rslt=mysql_query($stmt, $link);
+
### LOG CHANGES TO LOG FILE ###
if ($WeBRooTWritablE > 0)
{