diff --git a/UPGRADE b/UPGRADE index f5a0fc1f..331f8402 100644 --- a/UPGRADE +++ b/UPGRADE @@ -95,6 +95,16 @@ OTHER CHANGES: multi-line remote agent accounts. To enable, you must create Extension Group entries and enable Extension Group in the Remote Agent entry. +21. Added agi-AGENT_route.agi script to more easily allow for agentdirect calls + from call menus without having to create a DID entry for every agent. + Simply put this line in the custom dialplan section of the call menu + that you want to allow agentdirect dialing for: + "exten => _XXXX,1,AGI(agi-AGENT_route.agi,default---AGENTDIRECT)" + That example will only work for agents that have 4-digit IDs. + This works well even after hours and when the agent is not available + because you can set the call to go to a voicemail box in the selected + in-group by using AGENTVMAIL in the voicemail field of the in-group. + diff --git a/agi/agi-AGENT_route.agi b/agi/agi-AGENT_route.agi new file mode 100644 index 00000000..a3ac46b2 --- /dev/null +++ b/agi/agi-AGENT_route.agi @@ -0,0 +1,307 @@ +#!/usr/bin/perl +# +# agi-AGENT_route.agi version 2.4 +# +# for use with a Call Menu in the custom dialplan section. +# +# ; settings for this script: +# ; 1. DID pattern to use for In-group initiation settings ('default' is default) +# ; 2. the agentdirect in-group to send the calls to ('AGENTDIRECT' is default) +# +#; example with 4-digit agent IDs +# exten => _XXXX,1,AGI(agi-AGENT_route.agi,default---AGENTDIRECT) +# +# Copyright (C) 2010 Matt Florell LICENSE: AGPLv2 +# +# changes: +# 100321-0108 - First Build +# + +$script = 'agi-AGENT_route.agi'; +$S='*'; +$US='_'; + + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$hour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$hm = "$hour$min"; +$hm = ($hm + 0); + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; +$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec"; +$start_time=$now_date; +$CIDdate = "$mon$mday$hour$min$sec"; +$tsSQLdate = "$year$mon$mday$hour$min$sec"; +$SQLdate = "$year-$mon-$mday $hour:$min:$sec"; +$SQLdateBEGIN = $SQLdate; + +# default path to astguiclient configuration file: +$PATHconf = '/etc/astguiclient.conf'; + +open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; +@conf = ; +close(conf); +$i=0; +foreach(@conf) + { + $line = $conf[$i]; + $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; + if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) + {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} + if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) + {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} + if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) + {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} + if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) + {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} + if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) + {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} + if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) + {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} + if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) + {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) + {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) + {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) + {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) + {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) + {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} + $i++; + } + +if (!$VARDB_port) {$VARDB_port='3306';} +if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} + +use DBI; +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + +$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + +### Grab Server values from the database +$stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +if ($sthArows > 0) + { + $AGILOG = '0'; + @aryA = $sthA->fetchrow_array; + $DBagi_output = $aryA[0]; + $local_gmt = $aryA[1]; + if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} + if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} + if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} + } +$sthA->finish(); + +### begin parsing run-time options ### +if (length($ARGV[0])>1) + { + if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} + $i++; + } + + ### list of command-line array arguments: + @ARGV_vars = split(/---/, $ARGV[0]); + + $did_settings = $ARGV_vars[0]; + $in_group = $ARGV_vars[1]; + } +if (length($did_settings) < 1) + {$did_settings = 'default';} +if (length($in_group) < 1) + {$in_group = 'AGENTDIRECT';} + + +$|=1; +while() + { + chomp; + last unless length($_); + if ($AGILOG) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_context\:\s+(.*)$/) {$context = $1;} + if (/^agi_priority\:\s+(.*)$/) {$priority = $1;} + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_type\:\s+(.*)$/) {$type = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} + } + + +if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) ) + { + $calleridname = $callerid; + $calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi; + $calleridname =~ s/\"|\" //gi; + } + +$callerid =~ s/\D//gi; +$calleridname =~ s/unknown//gi; +if ( (!$callerid) or ($callerid =~ /unknown/) ) + {$callerid = $calleridname;} + + +### Grab DID values from the database +$DIDs_in_system=0; +$stmtA = "SELECT did_id FROM vicidial_inbound_dids where did_pattern = '$did_settings' and did_active='Y';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $did_id = $aryA[0]; + $DIDs_in_system++; + } +$sthA->finish(); + +if ($sthArows < 1) + { + ### Grab DID values from the database for a default DID pattern if there is one + $stmtA = "SELECT did_id FROM vicidial_inbound_dids where did_pattern = 'default' and did_active='Y';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $DIDs_in_system=$sthA->rows; + if ($DIDs_in_system > 0) + { + @aryA = $sthA->fetchrow_array; + $did_id = $aryA[0]; + } + $sthA->finish(); + } + +### Grab Server values from the database +$cbc=0; +$stmtA = "SELECT ext_context FROM servers where server_ip = '$VARserver_ip';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $DBext_context = $aryA[0]; + if ($DBext_context) {$ext_context = $DBext_context;} + $cbc++; + } +$sthA->finish(); + +### find out if user exists and is active in system +$active_user=0; +$stmtA = "SELECT count(*) FROM vicidial_users where user='$extension' and active='Y';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $active_user = $aryA[0]; + } +$sthA->finish(); + + + +### Route call to a logged-in VICIDIAL agent +if ($active_user > 0) + { + $did_extension = "99909$S$did_id$S$in_group$S$extension$S"; + } +else + { + $did_extension = "s"; + $ext_context = $context; + + $AGI->stream_file('sip-silence'); + $AGI->stream_file('sip-silence'); + $AGI->stream_file('invalid'); + } + + +if ($AGILOG) {$agi_string = "exiting the AGENT app, transferring call to $did_extension @ $ext_context"; &agi_output;} +print "SET CONTEXT $ext_context\n"; + checkresult($result); +print "SET EXTENSION $did_extension\n"; + checkresult($result); +print "SET PRIORITY 1\n"; + checkresult($result); + +exit; + + + + + +######### SUBROUTINES ################# + +sub checkresult + { + $pass=0; $fail=0; + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) + { + $res =~ /result=(-?\d+)/; + if (!length($1)) + { + # print STDERR "FAIL ($res)\n"; + $fail++; + } + else + { + # print STDERR "PASS ($1)\n"; + $pass++; + } + } + else + { + # print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } + } + +sub agi_output + { + if ($AGILOG >=2) + { + ### open the log file for writing ### + open(Lout, ">>$AGILOGfile") + || die "Can't open $AGILOGfile: $!\n"; + print Lout "$now_date|$script|$agi_string\n"; + close(Lout); + } + ### send to STDERR writing ### + if ( ($AGILOG == '1') || ($AGILOG == '3') ) + {print STDERR "$now_date|$script|$agi_string\n";} + $agi_string=''; + } + diff --git a/agi/agi-VDAD_ALL_inbound.agi b/agi/agi-VDAD_ALL_inbound.agi index fdae0bdb..d0bfcc47 100644 --- a/agi/agi-VDAD_ALL_inbound.agi +++ b/agi/agi-VDAD_ALL_inbound.agi @@ -316,6 +316,7 @@ if ($extension =~ /^999\d\d\*/) $referring_extension = $EXT_vars[0]; # initial extension sent $did_id = $EXT_vars[1]; # the DID ID to grab settings from $in_group_override = $EXT_vars[2]; # the in-group override, if set + $agentdirect_override = $EXT_vars[3]; # the agentdirect override, if set ### Grab DID values from the database $stmtA = "SELECT call_handle_method,agent_search_method,group_id,did_pattern,list_id,phone_code,campaign_id,user,user_unavailable_action,user_route_settings_ingroup,did_route,voicemail_ext,extension,exten_context,phone,server_ip FROM vicidial_inbound_dids where did_id = '$did_id';"; @@ -349,6 +350,8 @@ if ($extension =~ /^999\d\d\*/) } $sthA->finish(); + if (length($agentdirect_override) > 0) {$agent_only = $agentdirect_override;} + if (length($in_group_override) > 1) { $igo_valid=0; diff --git a/www/vicidial/AST_VICIDIAL_hopperlist.php b/www/vicidial/AST_VICIDIAL_hopperlist.php index 8bc67cf3..559da5ab 100644 --- a/www/vicidial/AST_VICIDIAL_hopperlist.php +++ b/www/vicidial/AST_VICIDIAL_hopperlist.php @@ -79,7 +79,13 @@ while ($i < $campaigns_to_print) \n"; -echo "Hopper List Report\n"; +echo "Hopper List Report\n"; + + $short_header=1; + + require("admin_header.php"); + +echo "
"; echo "
\n"; echo "
+ diff --git a/www/vicidial/AST_VICIDIAL_ingrouplist.php b/www/vicidial/AST_VICIDIAL_ingrouplist.php index db2a6060..328add27 100644 --- a/www/vicidial/AST_VICIDIAL_ingrouplist.php +++ b/www/vicidial/AST_VICIDIAL_ingrouplist.php @@ -74,7 +74,13 @@ while ($i < $ingroups_to_print) \n"; -echo "Live In-Group Agent Report\n"; +echo "Live In-Group Agent Report\n"; + + $short_header=1; + + require("admin_header.php"); + +echo "
"; echo "\n"; echo "
+