diff --git a/agi/agi-VDAD_ALL_inbound.agi b/agi/agi-VDAD_ALL_inbound.agi index bdc952cc..7047a080 100644 --- a/agi/agi-VDAD_ALL_inbound.agi +++ b/agi/agi-VDAD_ALL_inbound.agi @@ -239,6 +239,7 @@ # 200708-1126 - Added some list override settings # 200816-0910 - Fixed issue with cid_cb_confirmed_filename multi-prompt not playing last file # 201026-2333 - Fix for AGENTDIRECT issue +# 201101-1058 - Added no_agent_delay option # $script = 'agi-VDAD_ALL_inbound.agi'; @@ -256,6 +257,7 @@ $dial_ingroup_flag=0; $called_count=1; $entry_list_id=0; $areacode_filter_run=0; +$no_agent_no_queue_checked=0; ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); @@ -801,7 +803,7 @@ $affected_rows = $dbhA->do($stmtA); ### Grab inbound groups values from the database $cbc=0; -$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal FROM vicidial_inbound_groups where group_id = '$channel_group';"; +$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal,no_agent_delay FROM vicidial_inbound_groups where group_id = '$channel_group';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; @@ -938,6 +940,7 @@ if ($sthArows > 0) $place_in_line_caller_number_filename = $aryA[119]; $place_in_line_you_next_filename = $aryA[120]; $answer_signal = $aryA[121]; + $no_agent_delay = $aryA[122]; if ( (length($place_in_line_caller_number_filename) < 1) || ($place_in_line_caller_number_filename =~ /^NULL$/i) ) {$place_in_line_caller_number_filename='queue-thereare';} @@ -1926,290 +1929,10 @@ if ( ( ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) ) && ($hm >= $c ##### BEGIN NO AGENT NO QUEUE CHECK ##### -if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) ) +if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) && ($no_agent_delay < 1) ) { - $NPsql=''; - $ADsql=''; - $NCsql=''; - if ($no_agent_no_queue =~ /NO_PAUSED/) - {$NPsql = "and status NOT IN('PAUSED')";} - if ($no_agent_no_queue =~ /NO_READY/) - {$NCsql = "and status IN('READY','CLOSER')";} - if ( ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) ) - {$ADsql = "and user='$agent_only'";} - $SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi; - $stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $SQL_group_id %\" $NPsql $ADsql $NCsql;"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $dbhP=$dbhA; $mysql_count='02104'; $MEL_aff_rows=$sthArows; &mysql_error_logging; - if ($sthArows > 0) - { - @aryA = $sthA->fetchrow_array; - $group_agents_count = $aryA[0]; - } - $sthA->finish(); - if ($AGILOG) {$agi_string = "-- NANQUE Check: |$group_agents_count|$stmtA"; &agi_output;} - - if ( ($group_agents_count < 1) || ($MCnanque_override > 0) ) - { - $VHqueryCID = "VA$CIDdate$hour$min$sec$sec"; - $NQstatus='NANQUE'; - $NQterm='NOAGENT'; - $NQcomments='NO AGENT DROP'; - if ($MCnanque_override > 0) - { - $NQstatus = $MCstatus; - $NQterm = $MCterm; - $NQcomments = $MCcomments; - } - # set the log-user to the agentdirect destination user, if set - if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) ) - {$LOGuser = $agent_only;} - - $stmtA = "INSERT INTO vicidial_closer_log set status='$NQstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id='$insert_lead_id',campaign_id='$channel_group',user='$LOGuser',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$NQcomments',term_reason='$NQterm',uniqueid='$uniqueid',called_count='$called_count';"; - $affected_rows = $dbhA->do($stmtA); - $dbhP=$dbhA; $mysql_count='02105'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; - $stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;"; - $sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtB ", $dbhA->errstr; - $sthArows=$sthA->rows; - $dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02017'; $MEL_aff_rows=$sthArows; &mysql_error_logging; - if ($sthArows > 0) - { - @aryA = $sthA->fetchrow_array; - $insert_close_id = $aryA[0]; - $cbc++; - } - $sthA->finish(); - if ($AGILOG) {$agi_string = "-- NA VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|$MCnanque_override|\n|$stmtA|"; &agi_output;} - - $PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);} - $NACqueryCID = "Y$CIDdate$PADlead_id"; - - if ($VLEcount < 1) - { - $stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';"; - $affected_rows = $dbhA->do($stmtA); - $dbhP=$dbhA; $mysql_count='02146'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; - if ($AGILOG) {$agi_string = "-- NANQUE VLE insert: |$affected_rows|\n|$stmtA|"; &agi_output;} - $VLEcount++; - } - - if ($enable_drop_lists > 0) - { - $stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$NQstatus',phone_code='$phone_code',phone_number='$phone_number';"; - $VDDLaffected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$NQstatus|"; &agi_output;} - } - - $called_since_last_resetSQL=''; - if ( ($no_agent_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($nanq_lead_reset =~ /Y/) ) - {$called_since_last_resetSQL = ",called_since_last_reset='N'";} - - $populate_provinceUPDATE=''; - if ($populate_lead_province =~ /OW_did/i) - {&populate_lead_province_process;} - $stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';"; - $affected_rows = $dbhA->do($stmtA); - $dbhP=$dbhA; $mysql_count='02106'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; - if ($AGILOG) {$agi_string = "-- NA VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;} - - $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;"; - $affected_rows = $dbhA->do($stmtA); - $dbhP=$dbhA; $mysql_count='02107'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; - if ($AGILOG) {$agi_string = "-- NA VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;} - - if ($no_agent_action =~ /CALLMENU|INGROUP|DID|EXTENSION|VOICEMAIL|VMAIL_NO_INST/) - { - if ($no_agent_action =~ /EXTENSION/) - { - if (length($no_agent_action_value) < 3) - {$no_agent_action_value = '8304,default';} - @EXno_agent_action_value = split(/,/,$no_agent_action_value); - $DROPexten = $EXno_agent_action_value[0]; - $ext_context = $EXno_agent_action_value[1]; - - if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) ) - { - ### Grab user's custom_five field from the database - $stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $dbhP=$dbhA; $mysql_count='02175'; $MEL_aff_rows=$sthArows; &mysql_error_logging; - if ($sthArows > 0) - { - @aryA = $sthA->fetchrow_array; - $DROPexten = $aryA[0]; - } - $sthA->finish(); - } - - $newcallerid = "\"$callerid <$transfer_cid>\""; - $AGI->set_callerid($newcallerid); - print STDERR "Setting CID \"$newcallerid\"\n"; - checkresult($result); - if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\> from $CIDcampaign_id"; &agi_output;} - } - if ($no_agent_action =~ /DID/) - { - $newcallerid = "\"$VCcallerid <$transfer_cid>\""; - $AGI->set_callerid($newcallerid); - print STDERR "Setting CID \"$newcallerid\"\n"; - checkresult($result); - if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} - if (length($no_agent_action_value) < 1) - {$no_agent_action_value = '6666';} - $DROPexten = $no_agent_action_value; - $ext_context = 'trunkinbound'; - } - if ($no_agent_action =~ /CALLMENU/) - { - $newcallerid = "\"$VCcallerid <$transfer_cid>\""; - if ($action_xfer_cid =~ /CLOSER/) - {$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";} - $AGI->set_callerid($newcallerid); - print STDERR "Setting CID \"$newcallerid\"\n"; - checkresult($result); - if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} - $DROPexten = 's'; - $ext_context = $no_agent_action_value; - - if ($enable_queuemetrics_logging > 0) - { - $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") - or die "Couldn't connect to database: " . DBI->errstr; - - if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} - - $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';"; - $Baffected_rows = $dbhB->do($stmtB); - $dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02198'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging; - } - } - if ($no_agent_action =~ /VOICEMAIL|VMAIL_NO_INST/) - { - if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($no_agent_action_value =~ /AGENTVMAIL/) ) - { - ### Grab user's voicemail ID from the database - $stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $dbhP=$dbhA; $mysql_count='02125'; $MEL_aff_rows=$sthArows; &mysql_error_logging; - if ($sthArows > 0) - { - @aryA = $sthA->fetchrow_array; - $no_agent_action_value = $aryA[0]; - } - $sthA->finish(); - } - $newcallerid = "\"$VCcallerid <$transfer_cid>\""; - $AGI->set_callerid($newcallerid); - print STDERR "Setting CID \"$newcallerid\"\n"; - checkresult($result); - if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} - if ($no_agent_action =~ /VMAIL_NO_INST/) - {$voicemail_dump_exten = $voicemail_dump_exten_no_inst;} - $DROPexten = "$voicemail_dump_exten$no_agent_action_value"; - } - if ($no_agent_action =~ /INGROUP/) - { # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*" - if (length($no_agent_action_value) < 10) - {$no_agent_action_value = 'SALESLINE,CID,LB,998,TESTCAMP,1';} - @IGno_agent_action_value = split(/,/,$no_agent_action_value); - $IGgroup_id = $IGno_agent_action_value[0]; - $IGhandle_method = $IGno_agent_action_value[1]; - $IGsearch_method = $IGno_agent_action_value[2]; - $IGlist_id = $IGno_agent_action_value[3]; - $IGcampaign_id = $IGno_agent_action_value[4]; - $IGphone_code = $IGno_agent_action_value[5]; - - $NA_prefix='90009'; - if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) ) - {$NA_prefix='98009';} - $DROPexten = "$NA_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S"; - } - ### if DROP extension is defined then send the dropped call there instead of hangup - if (length($DROPexten)>0) - { - # If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal - if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) - { - $AGI->answer(); - if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;} - } - - if ($no_delay_call_route =~ /N/) - { - $AGI->stream_file('sip-silence'); # stop music-on-hold process - $AGI->stream_file('sip-silence'); - ### sleep for 99 hundredths of a second - usleep(1*990*1000); - } - - if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) ) - { - if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;} - } - else - { - $AGI->stream_file('sip-silence'); - $AGI->stream_file('sip-silence'); - $AGI->stream_file('sip-silence'); - $AGI->stream_file('sip-silence'); - } - - if ($AGILOG) {$agi_string = "exiting the VDAD app no agent no queue, transferring call to $DROPexten"; &agi_output;} - print "SET CONTEXT $ext_context\n"; - $result = ; - checkresult($result); - print "SET EXTENSION $DROPexten\n"; - $result = ; - checkresult($result); - print "SET PRIORITY 1\n"; - $result = ; - checkresult($result); - } - } - - if ($no_agent_action =~ /MESSAGE/) - { - if (length($no_agent_action_value) > 0) - { - $AGI->stream_file('sip-silence'); - $AGI->stream_file('sip-silence'); - if ($no_agent_action_value =~ /\|/) - { - @no_agent_action_value_array = split(/\|/,$no_agent_action_value); - $w=0; - foreach(@no_agent_action_value_array) - { - if (length($no_agent_action_value_array[$w])>0) - { - $AGI->stream_file("$no_agent_action_value_array[$w]"); - } - $w++; - } - } - else - {$AGI->stream_file("$no_agent_action_value");} - } - ### sleep for 99 hundredths of a second - usleep(1*990*1000); - - ### insert a NEW record to the vicidial_manager table to hangup the channel - $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; - $affected_rows = $dbhA->do($stmtA); - $dbhP=$dbhA; $mysql_count='02021'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; - if ($AGILOG) {$agi_string = "-- NA VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;} - } - - $dbhA->disconnect(); - - exit; - } + if ($AGILOG) {$agi_string = "-- NANQUE check started: |$callerid|$insert_lead_id|$channel|$no_agent_delay|$no_agent_no_queue_checked"; &agi_output;} + &no_agent_no_queue_process; } ##### END NO AGENT NO QUEUE CHECK ##### @@ -6233,6 +5956,14 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override ### END hold time options ### + ##### BEGIN NO AGENT NO QUEUE CHECK ##### + if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) && ($no_agent_delay < $drop_timer) && ($no_agent_no_queue_checked < 1) ) + { + if ($AGILOG) {$agi_string = "-- NANQUE check started delayed($drop_timer): |$callerid|$insert_lead_id|$channel|$no_agent_delay|$no_agent_no_queue_checked"; &agi_output;} + &no_agent_no_queue_process; + } + ##### END NO AGENT NO QUEUE CHECK ##### + ##### wait before looking again for an agent to take the call if ($wait_in_queue > 0) @@ -8698,6 +8429,298 @@ sub cid_cb_length_and_fpg ### END check for invalid customer phone number in filter phone group, if defined ### + +### BEGIN No-Agent-No-Queue process ### +sub no_agent_no_queue_process + { + $no_agent_no_queue_checked++; + $NPsql=''; + $ADsql=''; + $NCsql=''; + if ($no_agent_no_queue =~ /NO_PAUSED/) + {$NPsql = "and status NOT IN('PAUSED')";} + if ($no_agent_no_queue =~ /NO_READY/) + {$NCsql = "and status IN('READY','CLOSER')";} + if ( ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) ) + {$ADsql = "and user='$agent_only'";} + $SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi; + $stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $SQL_group_id %\" $NPsql $ADsql $NCsql;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $dbhP=$dbhA; $mysql_count='02104'; $MEL_aff_rows=$sthArows; &mysql_error_logging; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $group_agents_count = $aryA[0]; + } + $sthA->finish(); + if ($AGILOG) {$agi_string = "-- NANQUE Check: |$group_agents_count|$stmtA"; &agi_output;} + + if ( ($group_agents_count < 1) || ($MCnanque_override > 0) ) + { + $VHqueryCID = "VA$CIDdate$hour$min$sec$sec"; + $NQstatus='NANQUE'; + $NQterm='NOAGENT'; + $NQcomments='NO AGENT DROP'; + if ($MCnanque_override > 0) + { + $NQstatus = $MCstatus; + $NQterm = $MCterm; + $NQcomments = $MCcomments; + } + # set the log-user to the agentdirect destination user, if set + if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) ) + {$LOGuser = $agent_only;} + + $stmtA = "INSERT INTO vicidial_closer_log set status='$NQstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id='$insert_lead_id',campaign_id='$channel_group',user='$LOGuser',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$NQcomments',term_reason='$NQterm',uniqueid='$uniqueid',called_count='$called_count';"; + $affected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02105'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; + $stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;"; + $sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtB ", $dbhA->errstr; + $sthArows=$sthA->rows; + $dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02017'; $MEL_aff_rows=$sthArows; &mysql_error_logging; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $insert_close_id = $aryA[0]; + $cbc++; + } + $sthA->finish(); + if ($AGILOG) {$agi_string = "-- NA VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|$MCnanque_override|\n|$stmtA|"; &agi_output;} + + $PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);} + $NACqueryCID = "Y$CIDdate$PADlead_id"; + + if ($VLEcount < 1) + { + $stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';"; + $affected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02146'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; + if ($AGILOG) {$agi_string = "-- NANQUE VLE insert: |$affected_rows|\n|$stmtA|"; &agi_output;} + $VLEcount++; + } + + if ($enable_drop_lists > 0) + { + $stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$NQstatus',phone_code='$phone_code',phone_number='$phone_number';"; + $VDDLaffected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$NQstatus|"; &agi_output;} + } + + $called_since_last_resetSQL=''; + if ( ($no_agent_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($nanq_lead_reset =~ /Y/) ) + {$called_since_last_resetSQL = ",called_since_last_reset='N'";} + + $populate_provinceUPDATE=''; + if ($populate_lead_province =~ /OW_did/i) + {&populate_lead_province_process;} + $stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';"; + $affected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02106'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; + if ($AGILOG) {$agi_string = "-- NA VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;} + + $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;"; + $affected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02107'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; + if ($AGILOG) {$agi_string = "-- NA VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;} + + if ($no_agent_action =~ /CALLMENU|INGROUP|DID|EXTENSION|VOICEMAIL|VMAIL_NO_INST/) + { + if ($no_agent_action =~ /EXTENSION/) + { + if (length($no_agent_action_value) < 3) + {$no_agent_action_value = '8304,default';} + @EXno_agent_action_value = split(/,/,$no_agent_action_value); + $DROPexten = $EXno_agent_action_value[0]; + $ext_context = $EXno_agent_action_value[1]; + + if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) ) + { + ### Grab user's custom_five field from the database + $stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $dbhP=$dbhA; $mysql_count='02175'; $MEL_aff_rows=$sthArows; &mysql_error_logging; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $DROPexten = $aryA[0]; + } + $sthA->finish(); + } + + $newcallerid = "\"$callerid <$transfer_cid>\""; + $AGI->set_callerid($newcallerid); + print STDERR "Setting CID \"$newcallerid\"\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\> from $CIDcampaign_id"; &agi_output;} + } + if ($no_agent_action =~ /DID/) + { + $newcallerid = "\"$VCcallerid <$transfer_cid>\""; + $AGI->set_callerid($newcallerid); + print STDERR "Setting CID \"$newcallerid\"\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} + if (length($no_agent_action_value) < 1) + {$no_agent_action_value = '6666';} + $DROPexten = $no_agent_action_value; + $ext_context = 'trunkinbound'; + } + if ($no_agent_action =~ /CALLMENU/) + { + $newcallerid = "\"$VCcallerid <$transfer_cid>\""; + if ($action_xfer_cid =~ /CLOSER/) + {$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";} + $AGI->set_callerid($newcallerid); + print STDERR "Setting CID \"$newcallerid\"\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} + $DROPexten = 's'; + $ext_context = $no_agent_action_value; + + if ($enable_queuemetrics_logging > 0) + { + $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") + or die "Couldn't connect to database: " . DBI->errstr; + + if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} + + $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';"; + $Baffected_rows = $dbhB->do($stmtB); + $dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02198'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging; + } + } + if ($no_agent_action =~ /VOICEMAIL|VMAIL_NO_INST/) + { + if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($no_agent_action_value =~ /AGENTVMAIL/) ) + { + ### Grab user's voicemail ID from the database + $stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $dbhP=$dbhA; $mysql_count='02125'; $MEL_aff_rows=$sthArows; &mysql_error_logging; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $no_agent_action_value = $aryA[0]; + } + $sthA->finish(); + } + $newcallerid = "\"$VCcallerid <$transfer_cid>\""; + $AGI->set_callerid($newcallerid); + print STDERR "Setting CID \"$newcallerid\"\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} + if ($no_agent_action =~ /VMAIL_NO_INST/) + {$voicemail_dump_exten = $voicemail_dump_exten_no_inst;} + $DROPexten = "$voicemail_dump_exten$no_agent_action_value"; + } + if ($no_agent_action =~ /INGROUP/) + { # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*" + if (length($no_agent_action_value) < 10) + {$no_agent_action_value = 'SALESLINE,CID,LB,998,TESTCAMP,1';} + @IGno_agent_action_value = split(/,/,$no_agent_action_value); + $IGgroup_id = $IGno_agent_action_value[0]; + $IGhandle_method = $IGno_agent_action_value[1]; + $IGsearch_method = $IGno_agent_action_value[2]; + $IGlist_id = $IGno_agent_action_value[3]; + $IGcampaign_id = $IGno_agent_action_value[4]; + $IGphone_code = $IGno_agent_action_value[5]; + + $NA_prefix='90009'; + if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) ) + {$NA_prefix='98009';} + $DROPexten = "$NA_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S"; + } + ### if DROP extension is defined then send the dropped call there instead of hangup + if (length($DROPexten)>0) + { + # If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal + if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) + { + $AGI->answer(); + if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;} + } + + if ($no_delay_call_route =~ /N/) + { + $AGI->stream_file('sip-silence'); # stop music-on-hold process + $AGI->stream_file('sip-silence'); + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + } + + if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) ) + { + if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;} + } + else + { + $AGI->stream_file('sip-silence'); + $AGI->stream_file('sip-silence'); + $AGI->stream_file('sip-silence'); + $AGI->stream_file('sip-silence'); + } + + if ($AGILOG) {$agi_string = "exiting the VDAD app no agent no queue, transferring call to $DROPexten"; &agi_output;} + print "SET CONTEXT $ext_context\n"; + $result = ; + checkresult($result); + print "SET EXTENSION $DROPexten\n"; + $result = ; + checkresult($result); + print "SET PRIORITY 1\n"; + $result = ; + checkresult($result); + } + } + + if ($no_agent_action =~ /MESSAGE/) + { + if (length($no_agent_action_value) > 0) + { + $AGI->stream_file('sip-silence'); + $AGI->stream_file('sip-silence'); + if ($no_agent_action_value =~ /\|/) + { + @no_agent_action_value_array = split(/\|/,$no_agent_action_value); + $w=0; + foreach(@no_agent_action_value_array) + { + if (length($no_agent_action_value_array[$w])>0) + { + $AGI->stream_file("$no_agent_action_value_array[$w]"); + } + $w++; + } + } + else + {$AGI->stream_file("$no_agent_action_value");} + } + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + ### insert a NEW record to the vicidial_manager table to hangup the channel + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; + $affected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02021'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; + if ($AGILOG) {$agi_string = "-- NA VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;} + } + + $dbhA->disconnect(); + + exit; + } + } +### END No-Agent-No-Queue process ### + + + sub checkresult { my ($res) = @_; diff --git a/extras/MySQL_AST_CREATE_tables.sql b/extras/MySQL_AST_CREATE_tables.sql index 57d04732..fc15c34f 100644 --- a/extras/MySQL_AST_CREATE_tables.sql +++ b/extras/MySQL_AST_CREATE_tables.sql @@ -1336,7 +1336,8 @@ place_in_line_you_next_filename TEXT, ingroup_script_two VARCHAR(20) default '', browser_alert_sound VARCHAR(20) default '---NONE---', browser_alert_volume TINYINT(3) UNSIGNED default '50', -answer_signal ENUM('START','ROUTE','NONE') DEFAULT 'START' +answer_signal ENUM('START','ROUTE','NONE') DEFAULT 'START', +no_agent_delay SMALLINT(5) default '0' ) ENGINE=MyISAM; CREATE TABLE vicidial_stations ( @@ -4669,4 +4670,4 @@ INSERT INTO vicidial_settings_containers VALUES ('INTERNATIONAL_DNC_IMPORT','Pro UPDATE system_settings set vdc_agent_api_active='1'; -UPDATE system_settings SET db_schema_version='1608',db_schema_update_date=NOW(),reload_timestamp=NOW(); +UPDATE system_settings SET db_schema_version='1609',db_schema_update_date=NOW(),reload_timestamp=NOW(); diff --git a/extras/upgrade_2.14.sql b/extras/upgrade_2.14.sql index 5c8fb602..72795132 100644 --- a/extras/upgrade_2.14.sql +++ b/extras/upgrade_2.14.sql @@ -1324,3 +1324,7 @@ UPDATE system_settings SET db_schema_version='1607',db_schema_update_date=NOW() ALTER TABLE vicidial_campaigns ADD pause_max_exceptions VARCHAR(40) default ''; UPDATE system_settings SET db_schema_version='1608',db_schema_update_date=NOW() where db_schema_version < 1608; + +ALTER TABLE vicidial_inbound_groups ADD no_agent_delay SMALLINT(5) default '0'; + +UPDATE system_settings SET db_schema_version='1609',db_schema_update_date=NOW() where db_schema_version < 1609; diff --git a/www/vicidial/admin.php b/www/vicidial/admin.php index 2b81fcb8..7aed6d22 100644 --- a/www/vicidial/admin.php +++ b/www/vicidial/admin.php @@ -2528,6 +2528,8 @@ if (isset($_GET["manual_dial_phone_strip"])) {$manual_dial_phone_strip=$_GET[" elseif (isset($_POST["manual_dial_phone_strip"])) {$manual_dial_phone_strip=$_POST["manual_dial_phone_strip"];} if (isset($_GET["pause_max_exceptions"])) {$pause_max_exceptions=$_GET["pause_max_exceptions"];} elseif (isset($_POST["pause_max_exceptions"])) {$pause_max_exceptions=$_POST["pause_max_exceptions"];} +if (isset($_GET["no_agent_delay"])) {$no_agent_delay=$_GET["no_agent_delay"];} + elseif (isset($_POST["no_agent_delay"])) {$no_agent_delay=$_POST["no_agent_delay"];} if (isset($script_id)) {$script_id= strtoupper($script_id);} @@ -3001,6 +3003,7 @@ if ($non_latin < 1) $daily_reset_limit = preg_replace('/[^-0-9]/','',$daily_reset_limit); $auto_active_list_rank = preg_replace('/[^-0-9]/','',$auto_active_list_rank); $max_inbound_filter_min_sec = preg_replace('/[^-0-9]/','',$max_inbound_filter_min_sec); + $no_agent_delay = preg_replace('/[^-0-9]/','',$no_agent_delay); ### DIGITS and COLONS $shift_length = preg_replace('/[^\:0-9]/','',$shift_length); @@ -4726,12 +4729,13 @@ else # 200922-0924 - Added web_loader_phone_strip & manual_dial_phone_strip system settings # 201002-1534 - Allowed for secure sounds_web_server setting # 201004-1045 - Added campaign pause_max_exceptions setting, also fix for issue #1235 +# 201101-1056 - Added In-Group setting for No-Agent-No-Queue delay # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time -$admin_version = '2.14-772a'; -$build = '201004-1045'; +$admin_version = '2.14-773a'; +$build = '201101-1056'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -11534,7 +11538,7 @@ if ($ADD==2011) } else { - $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal from vicidial_inbound_groups where group_id=\"$source_group_id\";"; + $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay from vicidial_inbound_groups where group_id=\"$source_group_id\";"; $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); @@ -11628,7 +11632,7 @@ if ( ($ADD==2911) and ($SSallow_emails>0) ) } else { - $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal from vicidial_inbound_groups where group_id=\"$source_group_id\";"; + $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay from vicidial_inbound_groups where group_id=\"$source_group_id\";"; $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); @@ -11722,7 +11726,7 @@ if ( ($ADD==29111) and ($SSallow_chats>0) ) } else { - $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal from vicidial_inbound_groups where group_id=\"$source_group_id\";"; + $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay from vicidial_inbound_groups where group_id=\"$source_group_id\";"; $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); @@ -16180,7 +16184,7 @@ if ($ADD==4111 || $ADD==4811 || $ADD==4911) echo "
"._QXZ("GROUP MODIFIED ").": $group_id\n"; - $stmt="UPDATE vicidial_inbound_groups set group_name='$group_name', group_color='$group_color', active='$active', web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "', voicemail_ext='$voicemail_ext', next_agent_call='$next_agent_call', fronter_display='$fronter_display', ingroup_script='$script_id', get_call_launch='$get_call_launch', group_handling='$group_handling', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',drop_exten='$drop_exten',call_time_id='$call_time_id',after_hours_action='$after_hours_action',after_hours_message_filename='$after_hours_message_filename',after_hours_exten='$after_hours_exten',after_hours_voicemail='$after_hours_voicemail',welcome_message_filename='$welcome_message_filename',moh_context='$moh_context',onhold_prompt_filename='$onhold_prompt_filename',prompt_interval='$prompt_interval',agent_alert_exten='$agent_alert_exten',agent_alert_delay='$agent_alert_delay',default_xfer_group='$default_xfer_group',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',ingroup_recording_override='$ingroup_recording_override',ingroup_rec_filename='$ingroup_rec_filename',afterhours_xfer_group='$afterhours_xfer_group',qc_enabled='$qc_enabled',qc_statuses='$QC_statuses',qc_shift_id='$qc_shift_id',qc_get_record_launch='$qc_get_record_launch',qc_show_recording='$qc_show_recording',qc_web_form_address='$qc_web_form_address',qc_script='$qc_script',play_place_in_line='$play_place_in_line',play_estimate_hold_time='$play_estimate_hold_time',hold_time_option='$hold_time_option',hold_time_option_seconds='$hold_time_option_seconds',hold_time_option_exten='$hold_time_option_exten',hold_time_option_voicemail='$hold_time_option_voicemail',hold_time_option_xfer_group='$hold_time_option_xfer_group',hold_time_option_callback_filename='$hold_time_option_callback_filename',hold_time_option_callback_list_id='$hold_time_option_callback_list_id',hold_recall_xfer_group='$hold_recall_xfer_group',no_delay_call_route='$no_delay_call_route',play_welcome_message='$play_welcome_message',answer_sec_pct_rt_stat_one='$answer_sec_pct_rt_stat_one',answer_sec_pct_rt_stat_two='$answer_sec_pct_rt_stat_two',default_group_alias='$default_group_alias',no_agent_no_queue='$no_agent_no_queue',no_agent_action='$no_agent_action',no_agent_action_value='$no_agent_action_value',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysqli_real_escape_string($link, $start_call_url) . "',dispo_call_url='" . mysqli_real_escape_string($link, $dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',ignore_list_script_override='$ignore_list_script_override',extension_appended_cidname='$extension_appended_cidname',uniqueid_status_display='$uniqueid_status_display',uniqueid_status_prefix='$uniqueid_status_prefix',hold_time_option_minimum='$hold_time_option_minimum',hold_time_option_press_filename='$hold_time_option_press_filename',hold_time_option_callmenu='$hold_time_option_callmenu',onhold_prompt_no_block='$onhold_prompt_no_block',onhold_prompt_seconds='$onhold_prompt_seconds',hold_time_option_no_block='$hold_time_option_no_block',hold_time_option_prompt_seconds='$hold_time_option_prompt_seconds',hold_time_second_option='$hold_time_second_option',hold_time_third_option='$hold_time_third_option',wait_hold_option_priority='$wait_hold_option_priority',wait_time_option='$wait_time_option',wait_time_second_option='$wait_time_second_option',wait_time_third_option='$wait_time_third_option',wait_time_option_seconds='$wait_time_option_seconds',wait_time_option_exten='$wait_time_option_exten',wait_time_option_voicemail='$wait_time_option_voicemail',wait_time_option_xfer_group='$wait_time_option_xfer_group',wait_time_option_callmenu='$wait_time_option_callmenu',wait_time_option_callback_filename='$wait_time_option_callback_filename',wait_time_option_callback_list_id='$wait_time_option_callback_list_id',wait_time_option_press_filename='$wait_time_option_press_filename',wait_time_option_no_block='$wait_time_option_no_block',wait_time_option_prompt_seconds='$wait_time_option_prompt_seconds',timer_action_destination='$timer_action_destination',calculate_estimated_hold_seconds='$calculate_estimated_hold_seconds',add_lead_url='" . mysqli_real_escape_string($link, $add_lead_url) . "',eht_minimum_prompt_filename='$eht_minimum_prompt_filename',eht_minimum_prompt_no_block='$eht_minimum_prompt_no_block',eht_minimum_prompt_seconds='$eht_minimum_prompt_seconds',on_hook_ring_time='$on_hook_ring_time',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',on_hook_cid='$on_hook_cid',action_xfer_cid='$action_xfer_cid',drop_callmenu='$drop_callmenu',after_hours_callmenu='$after_hours_callmenu',user_group='$user_group',max_calls_method='$max_calls_method',max_calls_count='$max_calls_count',max_calls_action='$max_calls_action',dial_ingroup_cid='$dial_ingroup_cid',web_form_address_three='" . mysqli_real_escape_string($link, $web_form_address_three) . "',populate_lead_ingroup='$populate_lead_ingroup',drop_lead_reset='$drop_lead_reset',after_hours_lead_reset='$after_hours_lead_reset',nanq_lead_reset='$nanq_lead_reset',wait_time_lead_reset='$wait_time_lead_reset',hold_time_lead_reset='$hold_time_lead_reset',status_group_id='$status_group_id',routing_initiated_recordings='$routing_initiated_recordings',on_hook_cid_number='$on_hook_cid_number',customer_chat_screen_colors='$customer_chat_screen_colors',customer_chat_survey_link='" . mysqli_real_escape_string($link, $customer_chat_survey_link) . "',customer_chat_survey_text='$customer_chat_survey_text',populate_lead_province='$populate_lead_province',areacode_filter='$areacode_filter',areacode_filter_seconds='$areacode_filter_seconds',areacode_filter_action='$areacode_filter_action',areacode_filter_action_value='$areacode_filter_action_value',populate_state_areacode='$populate_state_areacode',inbound_survey='$inbound_survey',inbound_survey_filename='$inbound_survey_filename',inbound_survey_accept_digit='$inbound_survey_accept_digit',inbound_survey_question_filename='$inbound_survey_question_filename',inbound_survey_callmenu='$inbound_survey_callmenu',icbq_expiration_hours='$icbq_expiration_hours',closing_time_action='$closing_time_action',closing_time_now_trigger='$closing_time_now_trigger',closing_time_filename='$closing_time_filename',closing_time_end_filename='$closing_time_end_filename',closing_time_lead_reset='$closing_time_lead_reset',closing_time_option_exten='$closing_time_option_exten',closing_time_option_callmenu='$closing_time_option_callmenu',closing_time_option_voicemail='$closing_time_option_voicemail',closing_time_option_xfer_group='$closing_time_option_xfer_group',closing_time_option_callback_list_id='$closing_time_option_callback_list_id',icbq_call_time_id='$icbq_call_time_id',add_lead_timezone='$add_lead_timezone',icbq_dial_filter='$icbq_dial_filter',populate_lead_source='$populate_lead_source',populate_lead_vendor='$populate_lead_vendor',park_file_name='$park_file_name',waiting_call_url_on='" . mysqli_real_escape_string($link, $waiting_call_url_on) . "',waiting_call_url_off='" . mysqli_real_escape_string($link, $waiting_call_url_off) . "',enter_ingroup_url='" . mysqli_real_escape_string($link, $enter_ingroup_url) . "',cid_cb_confirm_number='$cid_cb_confirm_number',cid_cb_invalid_filter_phone_group='$cid_cb_invalid_filter_phone_group',cid_cb_valid_length='$cid_cb_valid_length',cid_cb_valid_filename='$cid_cb_valid_filename',cid_cb_confirmed_filename='$cid_cb_confirmed_filename',cid_cb_enter_filename='$cid_cb_enter_filename',cid_cb_you_entered_filename='$cid_cb_you_entered_filename',cid_cb_press_to_confirm_filename='$cid_cb_press_to_confirm_filename',cid_cb_invalid_filename='$cid_cb_invalid_filename',cid_cb_reenter_filename='$cid_cb_reenter_filename',cid_cb_error_filename='$cid_cb_error_filename',place_in_line_caller_number_filename='$place_in_line_caller_number_filename',place_in_line_you_next_filename='$place_in_line_you_next_filename', ingroup_script_two='$ingroup_script_two',browser_alert_sound='$browser_alert_sound',browser_alert_volume='$browser_alert_volume',answer_signal='$answer_signal' where group_id='$group_id';"; + $stmt="UPDATE vicidial_inbound_groups set group_name='$group_name', group_color='$group_color', active='$active', web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "', voicemail_ext='$voicemail_ext', next_agent_call='$next_agent_call', fronter_display='$fronter_display', ingroup_script='$script_id', get_call_launch='$get_call_launch', group_handling='$group_handling', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',drop_exten='$drop_exten',call_time_id='$call_time_id',after_hours_action='$after_hours_action',after_hours_message_filename='$after_hours_message_filename',after_hours_exten='$after_hours_exten',after_hours_voicemail='$after_hours_voicemail',welcome_message_filename='$welcome_message_filename',moh_context='$moh_context',onhold_prompt_filename='$onhold_prompt_filename',prompt_interval='$prompt_interval',agent_alert_exten='$agent_alert_exten',agent_alert_delay='$agent_alert_delay',default_xfer_group='$default_xfer_group',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',ingroup_recording_override='$ingroup_recording_override',ingroup_rec_filename='$ingroup_rec_filename',afterhours_xfer_group='$afterhours_xfer_group',qc_enabled='$qc_enabled',qc_statuses='$QC_statuses',qc_shift_id='$qc_shift_id',qc_get_record_launch='$qc_get_record_launch',qc_show_recording='$qc_show_recording',qc_web_form_address='$qc_web_form_address',qc_script='$qc_script',play_place_in_line='$play_place_in_line',play_estimate_hold_time='$play_estimate_hold_time',hold_time_option='$hold_time_option',hold_time_option_seconds='$hold_time_option_seconds',hold_time_option_exten='$hold_time_option_exten',hold_time_option_voicemail='$hold_time_option_voicemail',hold_time_option_xfer_group='$hold_time_option_xfer_group',hold_time_option_callback_filename='$hold_time_option_callback_filename',hold_time_option_callback_list_id='$hold_time_option_callback_list_id',hold_recall_xfer_group='$hold_recall_xfer_group',no_delay_call_route='$no_delay_call_route',play_welcome_message='$play_welcome_message',answer_sec_pct_rt_stat_one='$answer_sec_pct_rt_stat_one',answer_sec_pct_rt_stat_two='$answer_sec_pct_rt_stat_two',default_group_alias='$default_group_alias',no_agent_no_queue='$no_agent_no_queue',no_agent_action='$no_agent_action',no_agent_action_value='$no_agent_action_value',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysqli_real_escape_string($link, $start_call_url) . "',dispo_call_url='" . mysqli_real_escape_string($link, $dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',ignore_list_script_override='$ignore_list_script_override',extension_appended_cidname='$extension_appended_cidname',uniqueid_status_display='$uniqueid_status_display',uniqueid_status_prefix='$uniqueid_status_prefix',hold_time_option_minimum='$hold_time_option_minimum',hold_time_option_press_filename='$hold_time_option_press_filename',hold_time_option_callmenu='$hold_time_option_callmenu',onhold_prompt_no_block='$onhold_prompt_no_block',onhold_prompt_seconds='$onhold_prompt_seconds',hold_time_option_no_block='$hold_time_option_no_block',hold_time_option_prompt_seconds='$hold_time_option_prompt_seconds',hold_time_second_option='$hold_time_second_option',hold_time_third_option='$hold_time_third_option',wait_hold_option_priority='$wait_hold_option_priority',wait_time_option='$wait_time_option',wait_time_second_option='$wait_time_second_option',wait_time_third_option='$wait_time_third_option',wait_time_option_seconds='$wait_time_option_seconds',wait_time_option_exten='$wait_time_option_exten',wait_time_option_voicemail='$wait_time_option_voicemail',wait_time_option_xfer_group='$wait_time_option_xfer_group',wait_time_option_callmenu='$wait_time_option_callmenu',wait_time_option_callback_filename='$wait_time_option_callback_filename',wait_time_option_callback_list_id='$wait_time_option_callback_list_id',wait_time_option_press_filename='$wait_time_option_press_filename',wait_time_option_no_block='$wait_time_option_no_block',wait_time_option_prompt_seconds='$wait_time_option_prompt_seconds',timer_action_destination='$timer_action_destination',calculate_estimated_hold_seconds='$calculate_estimated_hold_seconds',add_lead_url='" . mysqli_real_escape_string($link, $add_lead_url) . "',eht_minimum_prompt_filename='$eht_minimum_prompt_filename',eht_minimum_prompt_no_block='$eht_minimum_prompt_no_block',eht_minimum_prompt_seconds='$eht_minimum_prompt_seconds',on_hook_ring_time='$on_hook_ring_time',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',on_hook_cid='$on_hook_cid',action_xfer_cid='$action_xfer_cid',drop_callmenu='$drop_callmenu',after_hours_callmenu='$after_hours_callmenu',user_group='$user_group',max_calls_method='$max_calls_method',max_calls_count='$max_calls_count',max_calls_action='$max_calls_action',dial_ingroup_cid='$dial_ingroup_cid',web_form_address_three='" . mysqli_real_escape_string($link, $web_form_address_three) . "',populate_lead_ingroup='$populate_lead_ingroup',drop_lead_reset='$drop_lead_reset',after_hours_lead_reset='$after_hours_lead_reset',nanq_lead_reset='$nanq_lead_reset',wait_time_lead_reset='$wait_time_lead_reset',hold_time_lead_reset='$hold_time_lead_reset',status_group_id='$status_group_id',routing_initiated_recordings='$routing_initiated_recordings',on_hook_cid_number='$on_hook_cid_number',customer_chat_screen_colors='$customer_chat_screen_colors',customer_chat_survey_link='" . mysqli_real_escape_string($link, $customer_chat_survey_link) . "',customer_chat_survey_text='$customer_chat_survey_text',populate_lead_province='$populate_lead_province',areacode_filter='$areacode_filter',areacode_filter_seconds='$areacode_filter_seconds',areacode_filter_action='$areacode_filter_action',areacode_filter_action_value='$areacode_filter_action_value',populate_state_areacode='$populate_state_areacode',inbound_survey='$inbound_survey',inbound_survey_filename='$inbound_survey_filename',inbound_survey_accept_digit='$inbound_survey_accept_digit',inbound_survey_question_filename='$inbound_survey_question_filename',inbound_survey_callmenu='$inbound_survey_callmenu',icbq_expiration_hours='$icbq_expiration_hours',closing_time_action='$closing_time_action',closing_time_now_trigger='$closing_time_now_trigger',closing_time_filename='$closing_time_filename',closing_time_end_filename='$closing_time_end_filename',closing_time_lead_reset='$closing_time_lead_reset',closing_time_option_exten='$closing_time_option_exten',closing_time_option_callmenu='$closing_time_option_callmenu',closing_time_option_voicemail='$closing_time_option_voicemail',closing_time_option_xfer_group='$closing_time_option_xfer_group',closing_time_option_callback_list_id='$closing_time_option_callback_list_id',icbq_call_time_id='$icbq_call_time_id',add_lead_timezone='$add_lead_timezone',icbq_dial_filter='$icbq_dial_filter',populate_lead_source='$populate_lead_source',populate_lead_vendor='$populate_lead_vendor',park_file_name='$park_file_name',waiting_call_url_on='" . mysqli_real_escape_string($link, $waiting_call_url_on) . "',waiting_call_url_off='" . mysqli_real_escape_string($link, $waiting_call_url_off) . "',enter_ingroup_url='" . mysqli_real_escape_string($link, $enter_ingroup_url) . "',cid_cb_confirm_number='$cid_cb_confirm_number',cid_cb_invalid_filter_phone_group='$cid_cb_invalid_filter_phone_group',cid_cb_valid_length='$cid_cb_valid_length',cid_cb_valid_filename='$cid_cb_valid_filename',cid_cb_confirmed_filename='$cid_cb_confirmed_filename',cid_cb_enter_filename='$cid_cb_enter_filename',cid_cb_you_entered_filename='$cid_cb_you_entered_filename',cid_cb_press_to_confirm_filename='$cid_cb_press_to_confirm_filename',cid_cb_invalid_filename='$cid_cb_invalid_filename',cid_cb_reenter_filename='$cid_cb_reenter_filename',cid_cb_error_filename='$cid_cb_error_filename',place_in_line_caller_number_filename='$place_in_line_caller_number_filename',place_in_line_you_next_filename='$place_in_line_you_next_filename', ingroup_script_two='$ingroup_script_two',browser_alert_sound='$browser_alert_sound',browser_alert_volume='$browser_alert_volume',answer_signal='$answer_signal',no_agent_delay='$no_agent_delay' where group_id='$group_id';"; $rslt=mysql_to_mysqli($stmt, $link); switch($group_handling) @@ -29303,7 +29307,7 @@ if ($ADD==3111) echo "\n"; + echo "\n"; echo "
\n"; echo ""; - $stmt="SELECT group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename, eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,group_calldate,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal from vicidial_inbound_groups where group_id='$group_id' $LOGadmin_viewable_groupsSQL;"; + $stmt="SELECT group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename, eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,group_calldate,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay from vicidial_inbound_groups where group_id='$group_id' $LOGadmin_viewable_groupsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); @@ -29482,6 +29486,7 @@ if ($ADD==3111) $browser_alert_sound = $row[172]; $browser_alert_volume = $row[173]; $answer_signal = $row[174]; + $no_agent_delay = $row[175]; ##### get callmenu listings for dynamic pulldown $stmt="SELECT menu_id,menu_name from vicidial_call_menu $whereLOGadmin_viewable_groupsSQL order by menu_id;"; @@ -29912,6 +29917,8 @@ if ($ADD==3111) echo "
"._QXZ("No Agent No Queue Action").": $NWB#inbound_groups-no_agent_no_queue$NWE\n"; + echo "
"._QXZ("No Agent No Queue Delay").": $NWB#inbound_groups-no_agent_delay$NWE
"._QXZ("No Agent No Queue Lead Reset").": $NWB#inbound_groups-nanq_lead_reset$NWE
"; diff --git a/www/vicidial/help_documentation.txt b/www/vicidial/help_documentation.txt index c422567e..777cf36f 100644 --- a/www/vicidial/help_documentation.txt +++ b/www/vicidial/help_documentation.txt @@ -1,4 +1,4 @@ -# version: 202001012164301 +# version: 20201101105301 users-user User ID This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length. users-pass Password This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters. users-force_change_password Force Change Password If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N. @@ -493,6 +493,7 @@ inbound_groups-afterhours_xfer_group After Hours Transfer Group If After Ho inbound_groups-after_hours_callmenu After Hours Call Menu If After Hours Action is set to CALLMENU, the call will be sent to this Call Menu if it enters the in-group outside of the call time scheme defined for the in-group. inbound_groups-no_agent_no_queue No Agents No Queueing If this field is set to Y, NO_READY or NO_PAUSED then no calls will be put into the queue for this in-group if there are no agents logged in and the calls will go to the No Agent No Queue Action. The NO_PAUSED option will also not send the callers into the queue if there are only paused agents in the in-group. The NO_READY option will also not send the callers into the queue if there are no agents ready to take the call in the in-group. Default is N. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use. You can also put AGENTEXT in this field if it is set to EXTENSION and the system will look up the user custom five field and send the call to that dialplan number. If set to N, the calls will queue up, even if there are no agents logged in and set to take calls from this in-group. inbound_groups-no_agent_action No Agent No Queue Action If No Agent No Queue is enabled, then this field defines where the call will go if there are no agents in the In-Group. Default is MESSAGE, this plays the sound files in the Action Value field and then hangs up. +inbound_groups-no_agent_delay No Agent No Queue Delay The number of seconds after the call arrives in the In-Group before the No Agent No Queue checking process will run. Default is 0 seconds. inbound_groups-nanq_lead_reset No Agent No Queue Lead Reset This option if set to Y, will set the lead called-since-last-reset field to N when No agent no queue is triggered and the call is sent to an action like Message, Voicemail or Hangup. Default is N for disabled. inbound_groups-no_agent_action_value No Agent No Queue Action Value This is the value for the Action above. Default is: nbdy-avail-to-take-call|vm-goodbye. inbound_groups-max_calls_method Max Calls Method This option can enable the maximum concurrent calls feature for this in-group. If set to TOTAL, then the total number of calls being handled by agents and in queue in this in-group will not be allowed to exceed the Max Calls Count number of lines as defined below. If set to IN_QUEUE, then if the number of calls in queue waiting for agents will not be allowed to exceed the Max Calls Count no matter how many calls are with agents for this in-group. Default is DISABLED.