diff --git a/agi/agi-VDAD_ALL_inbound.agi b/agi/agi-VDAD_ALL_inbound.agi index 4c22b761..92a1ed69 100644 --- a/agi/agi-VDAD_ALL_inbound.agi +++ b/agi/agi-VDAD_ALL_inbound.agi @@ -1079,7 +1079,7 @@ if ($agent_search_method =~ /^SO|^LO/) my $LOCKaffected_rows = $dbhA->do($stmtA); $dbhP=$dbhA; $mysql_count='02037'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging; - $stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; + $stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -1098,33 +1098,33 @@ if ($agent_search_method =~ /^SO|^LO/) if ($sthArows > 0) { $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid',comments='INBOUND' where user='$VDADuser';"; - my $affected_rows = $dbhA->do($stmtA); - $dbhP=$dbhA; $mysql_count='02039'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; - $found_agents=$affected_rows; + $Faffected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02039'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging; + $found_agents=$Faffected_rows; } else { - $affected_rows=0; + $Faffected_rows=0; } $stmtA = "UNLOCK TABLES;"; - my $LOCKaffected_rows = $dbhA->do($stmtA); + $LOCKaffected_rows = $dbhA->do($stmtA); $dbhP=$dbhA; $mysql_count='02040'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging; } else { - $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid',comments='INBOUND' where status IN('CLOSER','READY') and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; - my $affected_rows = $dbhA->do($stmtA); - $dbhP=$dbhA; $mysql_count='02041'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; - $found_agents=$affected_rows; + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid',comments='INBOUND' where status IN('CLOSER','READY') and lead_id<1 and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; + $Faffected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02041'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging; + $found_agents=$Faffected_rows; } - if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|$channel_group|$stmtA|"; &agi_output;} + if ($AGILOG) {$agi_string = "-- VDAD get agent: |$Faffected_rows|$channel_group|$stmtA|"; &agi_output;} if ($found_agents > 0) { if ($aco_sub<1) { $cbc=0; - $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status IN('QUEUE','INCALL') and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -1394,8 +1394,7 @@ if ($agent_search_method =~ /^LO|^LB/) my $LOCKaffected_rows = $dbhA->do($stmtA); $dbhP=$dbhA; $mysql_count='02057'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging; - $stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; @@ -1412,17 +1411,18 @@ if ($agent_search_method =~ /^LO|^LB/) $VDADserver_ip = "$aryA[3]"; } $sthA->finish(); + if ($AGILOG) {$agi_string = "$VDADuser|$stmtA|"; &agi_output;} if ($sthArows > 0) { $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where user='$VDADuser';"; - my $affected_rows = $dbhA->do($stmtA); - $dbhP=$dbhA; $mysql_count='02059'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; - $found_agents=$affected_rows; + $Faffected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02059'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging; + $found_agents=$Faffected_rows; } else { - $affected_rows=0; + $Faffected_rows=0; } $stmtA = "UNLOCK TABLES;"; @@ -1431,35 +1431,36 @@ if ($agent_search_method =~ /^LO|^LB/) } else { - $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where status IN('CLOSER','READY') and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; - my $affected_rows = $dbhA->do($stmtA); - $dbhP=$dbhA; $mysql_count='02061'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; - $found_agents=$affected_rows; - if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;} + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where status IN('CLOSER','READY') and lead_id<1 and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; + $Faffected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02061'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging; + $found_agents=$Faffected_rows; + if ($AGILOG) {$agi_string = "$Faffected_rows|$stmtA|"; &agi_output;} } - if ($AGILOG) {$agi_string = "-- VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|$found_agents|update of vla table: $channel_group|\n|$stmtA|"; &agi_output;} + if ($AGILOG) {$agi_string = "-- VDAD get agent: |$DROP_TIME|$drop_timer|$Faffected_rows|$found_agents|update of vla table: $channel_group|\n|$stmtA|"; &agi_output;} if ($found_agents > 0) { if ($aco_sub<1) { $cbc=0; - $stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $stmtA = "SELECT conf_exten,user,extension,server_ip,last_call_time FROM vicidial_live_agents where status IN('QUEUE','INCALL') and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $dbhP=$dbhA; $mysql_count='02062'; $MEL_aff_rows=$sthArows; &mysql_error_logging; $rec_countCUSTDATA=0; - while ($sthArows > $cbc) + if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VDADconf_exten = "$aryA[0]"; $VDADuser = "$aryA[1]"; $VDADextension = "$aryA[2]"; $VDADserver_ip = "$aryA[3]"; + $VDADlast_call_time="$aryA[4]"; $cbc++; } $sthA->finish(); + if ($AGILOG) {$agi_string = "$VDADuser|$VDADlast_call_time|$stmtA|"; &agi_output;} } $stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';"; $affected_rows = $dbhA->do($stmtA); diff --git a/agi/agi-VDAD_ALL_outbound.agi b/agi/agi-VDAD_ALL_outbound.agi index db4edb17..22d40ca1 100644 --- a/agi/agi-VDAD_ALL_outbound.agi +++ b/agi/agi-VDAD_ALL_outbound.agi @@ -929,7 +929,7 @@ if ($agent_search_method =~ /^SO|^LO/) $sthA->finish(); if ($rec_countWAIT < $concurrent_transfers) { - $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status = 'READY' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status = 'READY' and lead_id<1 and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; $affected_rows = $dbhA->do($stmtA); $dbhP=$dbhA; $mysql_count='01035'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; @@ -1104,7 +1104,7 @@ else {$concurrent_transfers = $DBconcurrent_transfers;} $sthA->finish(); if ($rec_countWAITrem < $concurrent_transfers) { - $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status = 'READY' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status = 'READY' and lead_id<1 and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; $affected_rows = $dbhA->do($stmtA); $dbhP=$dbhA; $mysql_count='01042'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; diff --git a/www/agc/vdc_db_query.php b/www/agc/vdc_db_query.php index aaf19eac..680fa636 100644 --- a/www/agc/vdc_db_query.php +++ b/www/agc/vdc_db_query.php @@ -170,10 +170,11 @@ # 81104-0134 - Added mysql error logging capability # 81104-1617 - Added multi-retry for some vicidial_live_agents table MySQL queries # 81106-0410 - Added force_timeclock_login option to LoginCampaigns function +# 81107-0424 - Added carryover of script and presets for in-group calls from campaign settings # -$version = '2.0.5-88'; -$build = '81106-0410'; +$version = '2.0.5-89'; +$build = '81107-0424'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=180; $one_mysql_log=0; @@ -2555,6 +2556,27 @@ if ($ACTION == 'VDADcheckINCOMING') $VDCL_ingroup_recording_override = $row[11]; $VDCL_ingroup_rec_filename = $row[12]; + + $stmt = "select campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number from vicidial_campaigns where campaign_id='$campaign';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00181',$user,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cidOR_ct = mysql_num_rows($rslt); + if ($VDIG_cidOR_ct > 0) + { + $row=mysql_fetch_row($rslt); + if ( ( (ereg('NONE',$VDCL_ingroup_script)) and (strlen($VDCL_ingroup_script) < 5) ) or (strlen($VDCL_ingroup_script) < 1) ) + {$VDCL_ingroup_script = $row[0];} + if (strlen($VDCL_xferconf_a_dtmf) < 1) + {$VDCL_xferconf_a_dtmf = $row[1];} + if (strlen($VDCL_xferconf_a_number) < 1) + {$VDCL_xferconf_a_number = $row[2];} + if (strlen($VDCL_xferconf_b_dtmf) < 1) + {$VDCL_xferconf_b_dtmf = $row[3];} + if (strlen($VDCL_xferconf_b_number) < 1) + {$VDCL_xferconf_b_number = $row[4];} + } + ### update the comments in vicidial_live_agents record $stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} @@ -2915,7 +2937,7 @@ if ($ACTION == 'updateDISPO') else { ### update the comments in vicidial_live_agents record - $stmt = "UPDATE vicidial_live_agents set lead_id='',external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';"; + $stmt = "UPDATE vicidial_live_agents set lead_id=0,external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00141',$user,$server_ip,$session_name,$one_mysql_log);} @@ -3020,6 +3042,8 @@ if ($ACTION == 'updateDISPO') if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) ) { $comments = eregi_replace("'",'',$comments); + $comments = eregi_replace("\\",' ',$comments); + $comments = eregi_replace(';','',$comments); $stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); diff --git a/www/vicidial/AST_CLOSERstats.php b/www/vicidial/AST_CLOSERstats.php index b5dc38c7..9494ce05 100644 --- a/www/vicidial/AST_CLOSERstats.php +++ b/www/vicidial/AST_CLOSERstats.php @@ -329,6 +329,13 @@ else $average_call_seconds = sprintf("%10s", $average_call_seconds); } $ANSWEREDcalls = sprintf("%10s", $rowy[0]); +if ( ($ANSWEREDcalls < 1) or ($TOTALcalls < 1) ) + {$ANSWEREDpercent = '0';} +else + { + $ANSWEREDpercent = (($ANSWEREDcalls / $TOTALcalls) * 100); + $ANSWEREDpercent = round($ANSWEREDpercent, 0); + } if ( ($rowy[0] < 1) or ($ANSWEREDcalls < 1) ) {$average_answer_seconds = ' 0';} else @@ -341,7 +348,7 @@ else echo "Total calls taken in to this In-Group: $TOTALcalls\n"; echo "Average Call Length for all Calls: $average_call_seconds seconds\n"; -echo "Answered Calls: $ANSWEREDcalls\n"; +echo "Answered Calls: $ANSWEREDcalls $ANSWEREDpercent%\n"; echo "Average queue time for Answered Calls: $average_answer_seconds seconds\n"; echo "Calls taken into the IVR for this In-Group: $IVRcalls\n"; @@ -372,8 +379,15 @@ else $average_hold_seconds = round($average_hold_seconds, 0); $average_hold_seconds = sprintf("%10s", $average_hold_seconds); } +if ( ($ANSWEREDcalls < 1) or ($DROPcalls < 1) ) + {$DROP_ANSWEREDpercent = '0';} +else + { + $DROP_ANSWEREDpercent = (($DROPcalls / $ANSWEREDcalls) * 100); + $DROP_ANSWEREDpercent = round($DROP_ANSWEREDpercent, 0); + } -echo "Total DROP Calls: $DROPcalls $DROPpercent%\n"; +echo "Total DROP Calls: $DROPcalls $DROPpercent% drop/answered: $DROP_ANSWEREDpercent%\n"; echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n"; @@ -520,69 +534,6 @@ echo "+------------------------------------------------------------------------- -############################## -######### CALL ANSWERED TIME BREAKDOWN IN SECONDS - -$BDansweredCALLS = 0; - -echo "\n"; -echo "---------- CALL ANSWERED TIME BREAKDOWN IN SECONDS\n"; -echo "+-------------------------------------------------------------------------------------------+------------+\n"; -echo "| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n"; -echo "+-------------------------------------------------------------------------------------------+------------+\n"; - -$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;"; -$rslt=mysql_query($stmt, $link); -if ($DB) {echo "$stmt\n";} -$reasons_to_print = mysql_num_rows($rslt); -$i=0; -while ($i < $reasons_to_print) - { - $row=mysql_fetch_row($rslt); - - $BDansweredCALLS = ($BDansweredCALLS + $row[0]); - - if ($row[1] == 0) {$ad_0 = ($ad_0 + $row[0]);} - if ( ($row[1] > 0) and ($row{1} <= 5) ) {$ad_5 = ($ad_5 + $row[0]);} - if ( ($row[1] > 5) and ($row{1} <= 10) ) {$ad10 = ($ad10 + $row[0]);} - if ( ($row[1] > 10) and ($row{1} <= 15) ) {$ad15 = ($ad15 + $row[0]);} - if ( ($row[1] > 15) and ($row{1} <= 20) ) {$ad20 = ($ad20 + $row[0]);} - if ( ($row[1] > 20) and ($row{1} <= 25) ) {$ad25 = ($ad25 + $row[0]);} - if ( ($row[1] > 25) and ($row{1} <= 30) ) {$ad30 = ($ad30 + $row[0]);} - if ( ($row[1] > 30) and ($row{1} <= 35) ) {$ad35 = ($ad35 + $row[0]);} - if ( ($row[1] > 35) and ($row{1} <= 40) ) {$ad40 = ($ad40 + $row[0]);} - if ( ($row[1] > 40) and ($row{1} <= 45) ) {$ad45 = ($ad45 + $row[0]);} - if ( ($row[1] > 45) and ($row{1} <= 50) ) {$ad50 = ($ad50 + $row[0]);} - if ( ($row[1] > 50) and ($row{1} <= 55) ) {$ad55 = ($ad55 + $row[0]);} - if ( ($row[1] > 55) and ($row{1} <= 60) ) {$ad60 = ($ad60 + $row[0]);} - if ( ($row[1] > 60) and ($row{1} <= 90) ) {$ad90 = ($ad90 + $row[0]);} - if ($row[1] > 90) {$ad99 = ($ad99 + $row[0]);} - $i++; - } - -$ad_0 = sprintf("%5s", $ad_0); -$ad_5 = sprintf("%5s", $ad_5); -$ad10 = sprintf("%5s", $ad10); -$ad15 = sprintf("%5s", $ad15); -$ad20 = sprintf("%5s", $ad20); -$ad25 = sprintf("%5s", $ad25); -$ad30 = sprintf("%5s", $ad30); -$ad35 = sprintf("%5s", $ad35); -$ad40 = sprintf("%5s", $ad40); -$ad45 = sprintf("%5s", $ad45); -$ad50 = sprintf("%5s", $ad50); -$ad55 = sprintf("%5s", $ad55); -$ad60 = sprintf("%5s", $ad60); -$ad90 = sprintf("%5s", $ad90); -$ad99 = sprintf("%5s", $ad99); - -$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS); - -$answeredTOTALs = "$ad_0 $ad_5 $ad10 $ad15 $ad20 $ad25 $ad30 $ad35 $ad40 $ad45 $ad50 $ad55 $ad60 $ad90 $ad99 | $BDansweredCALLS |"; -echo "| $answeredTOTALs\n"; -echo "+-------------------------------------------------------------------------------------------+------------+\n"; - - ############################## ######### CALL DROP TIME BREAKDOWN IN SECONDS @@ -647,6 +598,214 @@ echo "+------------------------------------------------------------------------- +############################## +######### CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS + +$BDansweredCALLS = 0; + +echo "\n"; +echo " CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS\n"; +echo " +-------------------------------------------------------------------------------------------+------------+\n"; +echo " | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n"; +echo "----------+-------------------------------------------------------------------------------------------+------------+\n"; + +$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$reasons_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $reasons_to_print) + { + $row=mysql_fetch_row($rslt); + + $BDansweredCALLS = ($BDansweredCALLS + $row[0]); + + ### Get interval totals + if ($row[1] == 0) {$ad_0 = ($ad_0 + $row[0]);} + if ( ($row[1] > 0) and ($row{1} <= 5) ) {$ad_5 = ($ad_5 + $row[0]);} + if ( ($row[1] > 5) and ($row{1} <= 10) ) {$ad10 = ($ad10 + $row[0]);} + if ( ($row[1] > 10) and ($row{1} <= 15) ) {$ad15 = ($ad15 + $row[0]);} + if ( ($row[1] > 15) and ($row{1} <= 20) ) {$ad20 = ($ad20 + $row[0]);} + if ( ($row[1] > 20) and ($row{1} <= 25) ) {$ad25 = ($ad25 + $row[0]);} + if ( ($row[1] > 25) and ($row{1} <= 30) ) {$ad30 = ($ad30 + $row[0]);} + if ( ($row[1] > 30) and ($row{1} <= 35) ) {$ad35 = ($ad35 + $row[0]);} + if ( ($row[1] > 35) and ($row{1} <= 40) ) {$ad40 = ($ad40 + $row[0]);} + if ( ($row[1] > 40) and ($row{1} <= 45) ) {$ad45 = ($ad45 + $row[0]);} + if ( ($row[1] > 45) and ($row{1} <= 50) ) {$ad50 = ($ad50 + $row[0]);} + if ( ($row[1] > 50) and ($row{1} <= 55) ) {$ad55 = ($ad55 + $row[0]);} + if ( ($row[1] > 55) and ($row{1} <= 60) ) {$ad60 = ($ad60 + $row[0]);} + if ( ($row[1] > 60) and ($row{1} <= 90) ) {$ad90 = ($ad90 + $row[0]);} + if ($row[1] > 90) {$ad99 = ($ad99 + $row[0]);} + $i++; + } + +### Calculate cumulative totals +$Cad_0 =$ad_0; +$Cad_5 =($Cad_0 + $ad_5); +$Cad10 =($Cad_5 + $ad10); +$Cad15 =($Cad10 + $ad15); +$Cad20 =($Cad15 + $ad20); +$Cad25 =($Cad20 + $ad25); +$Cad30 =($Cad25 + $ad30); +$Cad35 =($Cad30 + $ad35); +$Cad40 =($Cad35 + $ad40); +$Cad45 =($Cad40 + $ad45); +$Cad50 =($Cad45 + $ad50); +$Cad55 =($Cad50 + $ad55); +$Cad60 =($Cad55 + $ad60); +$Cad90 =($Cad60 + $ad90); +$Cad99 =($Cad90 + $ad99); + +### Calculate interval percentages +$pad_0=0; $pad_5=0; $pad10=0; $pad15=0; $pad20=0; $pad25=0; $pad30=0; $pad35=0; $pad40=0; $pad45=0; $pad50=0; $pad55=0; $pad60=0; $pad90=0; $pad99=0; +$pCad_0=0; $pCad_5=0; $pCad10=0; $pCad15=0; $pCad20=0; $pCad25=0; $pCad30=0; $pCad35=0; $pCad40=0; $pCad45=0; $pCad50=0; $pCad55=0; $pCad60=0; $pCad90=0; $pCad99=0; +if ( ($BDansweredCALLS > 0) and ($TOTALcalls > 0) ) + { + if ($ad_0 > 0) {$pad_0 = (($ad_0 / $TOTALcalls) * 100); $pad_0 = round($pad_0, 0);} + if ($ad_5 > 0) {$pad_5 = (($ad_5 / $TOTALcalls) * 100); $pad_5 = round($pad_5, 0);} + if ($ad10 > 0) {$pad10 = (($ad10 / $TOTALcalls) * 100); $pad10 = round($pad10, 0);} + if ($ad15 > 0) {$pad15 = (($ad15 / $TOTALcalls) * 100); $pad15 = round($pad15, 0);} + if ($ad20 > 0) {$pad20 = (($ad20 / $TOTALcalls) * 100); $pad20 = round($pad20, 0);} + if ($ad25 > 0) {$pad25 = (($ad25 / $TOTALcalls) * 100); $pad25 = round($pad25, 0);} + if ($ad30 > 0) {$pad30 = (($ad30 / $TOTALcalls) * 100); $pad30 = round($pad30, 0);} + if ($ad35 > 0) {$pad35 = (($ad35 / $TOTALcalls) * 100); $pad35 = round($pad35, 0);} + if ($ad40 > 0) {$pad40 = (($ad40 / $TOTALcalls) * 100); $pad40 = round($pad40, 0);} + if ($ad45 > 0) {$pad45 = (($ad45 / $TOTALcalls) * 100); $pad45 = round($pad45, 0);} + if ($ad50 > 0) {$pad50 = (($ad50 / $TOTALcalls) * 100); $pad50 = round($pad50, 0);} + if ($ad55 > 0) {$pad55 = (($ad55 / $TOTALcalls) * 100); $pad55 = round($pad55, 0);} + if ($ad60 > 0) {$pad60 = (($ad60 / $TOTALcalls) * 100); $pad60 = round($pad60, 0);} + if ($ad90 > 0) {$pad90 = (($ad90 / $TOTALcalls) * 100); $pad90 = round($pad90, 0);} + if ($ad99 > 0) {$pad99 = (($ad99 / $TOTALcalls) * 100); $pad99 = round($pad99, 0);} + + if ($Cad_0 > 0) {$pCad_0 = (($Cad_0 / $TOTALcalls) * 100); $pCad_0 = round($pCad_0, 0);} + if ($Cad_5 > 0) {$pCad_5 = (($Cad_5 / $TOTALcalls) * 100); $pCad_5 = round($pCad_5, 0);} + if ($Cad10 > 0) {$pCad10 = (($Cad10 / $TOTALcalls) * 100); $pCad10 = round($pCad10, 0);} + if ($Cad15 > 0) {$pCad15 = (($Cad15 / $TOTALcalls) * 100); $pCad15 = round($pCad15, 0);} + if ($Cad20 > 0) {$pCad20 = (($Cad20 / $TOTALcalls) * 100); $pCad20 = round($pCad20, 0);} + if ($Cad25 > 0) {$pCad25 = (($Cad25 / $TOTALcalls) * 100); $pCad25 = round($pCad25, 0);} + if ($Cad30 > 0) {$pCad30 = (($Cad30 / $TOTALcalls) * 100); $pCad30 = round($pCad30, 0);} + if ($Cad35 > 0) {$pCad35 = (($Cad35 / $TOTALcalls) * 100); $pCad35 = round($pCad35, 0);} + if ($Cad40 > 0) {$pCad40 = (($Cad40 / $TOTALcalls) * 100); $pCad40 = round($pCad40, 0);} + if ($Cad45 > 0) {$pCad45 = (($Cad45 / $TOTALcalls) * 100); $pCad45 = round($pCad45, 0);} + if ($Cad50 > 0) {$pCad50 = (($Cad50 / $TOTALcalls) * 100); $pCad50 = round($pCad50, 0);} + if ($Cad55 > 0) {$pCad55 = (($Cad55 / $TOTALcalls) * 100); $pCad55 = round($pCad55, 0);} + if ($Cad60 > 0) {$pCad60 = (($Cad60 / $TOTALcalls) * 100); $pCad60 = round($pCad60, 0);} + if ($Cad90 > 0) {$pCad90 = (($Cad90 / $TOTALcalls) * 100); $pCad90 = round($pCad90, 0);} + if ($Cad99 > 0) {$pCad99 = (($Cad99 / $TOTALcalls) * 100); $pCad99 = round($pCad99, 0);} + + if ($Cad_0 > 0) {$ApCad_0 = (($Cad_0 / $BDansweredCALLS) * 100); $ApCad_0 = round($ApCad_0, 0);} + if ($Cad_5 > 0) {$ApCad_5 = (($Cad_5 / $BDansweredCALLS) * 100); $ApCad_5 = round($ApCad_5, 0);} + if ($Cad10 > 0) {$ApCad10 = (($Cad10 / $BDansweredCALLS) * 100); $ApCad10 = round($ApCad10, 0);} + if ($Cad15 > 0) {$ApCad15 = (($Cad15 / $BDansweredCALLS) * 100); $ApCad15 = round($ApCad15, 0);} + if ($Cad20 > 0) {$ApCad20 = (($Cad20 / $BDansweredCALLS) * 100); $ApCad20 = round($ApCad20, 0);} + if ($Cad25 > 0) {$ApCad25 = (($Cad25 / $BDansweredCALLS) * 100); $ApCad25 = round($ApCad25, 0);} + if ($Cad30 > 0) {$ApCad30 = (($Cad30 / $BDansweredCALLS) * 100); $ApCad30 = round($ApCad30, 0);} + if ($Cad35 > 0) {$ApCad35 = (($Cad35 / $BDansweredCALLS) * 100); $ApCad35 = round($ApCad35, 0);} + if ($Cad40 > 0) {$ApCad40 = (($Cad40 / $BDansweredCALLS) * 100); $ApCad40 = round($ApCad40, 0);} + if ($Cad45 > 0) {$ApCad45 = (($Cad45 / $BDansweredCALLS) * 100); $ApCad45 = round($ApCad45, 0);} + if ($Cad50 > 0) {$ApCad50 = (($Cad50 / $BDansweredCALLS) * 100); $ApCad50 = round($ApCad50, 0);} + if ($Cad55 > 0) {$ApCad55 = (($Cad55 / $BDansweredCALLS) * 100); $ApCad55 = round($ApCad55, 0);} + if ($Cad60 > 0) {$ApCad60 = (($Cad60 / $BDansweredCALLS) * 100); $ApCad60 = round($ApCad60, 0);} + if ($Cad90 > 0) {$ApCad90 = (($Cad90 / $BDansweredCALLS) * 100); $ApCad90 = round($ApCad90, 0);} + if ($Cad99 > 0) {$ApCad99 = (($Cad99 / $BDansweredCALLS) * 100); $ApCad99 = round($ApCad99, 0);} + } + +### Format variables +$ad_0 = sprintf("%5s", $ad_0); +$ad_5 = sprintf("%5s", $ad_5); +$ad10 = sprintf("%5s", $ad10); +$ad15 = sprintf("%5s", $ad15); +$ad20 = sprintf("%5s", $ad20); +$ad25 = sprintf("%5s", $ad25); +$ad30 = sprintf("%5s", $ad30); +$ad35 = sprintf("%5s", $ad35); +$ad40 = sprintf("%5s", $ad40); +$ad45 = sprintf("%5s", $ad45); +$ad50 = sprintf("%5s", $ad50); +$ad55 = sprintf("%5s", $ad55); +$ad60 = sprintf("%5s", $ad60); +$ad90 = sprintf("%5s", $ad90); +$ad99 = sprintf("%5s", $ad99); +$Cad_0 = sprintf("%5s", $Cad_0); +$Cad_5 = sprintf("%5s", $Cad_5); +$Cad10 = sprintf("%5s", $Cad10); +$Cad15 = sprintf("%5s", $Cad15); +$Cad20 = sprintf("%5s", $Cad20); +$Cad25 = sprintf("%5s", $Cad25); +$Cad30 = sprintf("%5s", $Cad30); +$Cad35 = sprintf("%5s", $Cad35); +$Cad40 = sprintf("%5s", $Cad40); +$Cad45 = sprintf("%5s", $Cad45); +$Cad50 = sprintf("%5s", $Cad50); +$Cad55 = sprintf("%5s", $Cad55); +$Cad60 = sprintf("%5s", $Cad60); +$Cad90 = sprintf("%5s", $Cad90); +$Cad99 = sprintf("%5s", $Cad99); +$pad_0 = sprintf("%4s", $pad_0) . '%'; +$pad_5 = sprintf("%4s", $pad_5) . '%'; +$pad10 = sprintf("%4s", $pad10) . '%'; +$pad15 = sprintf("%4s", $pad15) . '%'; +$pad20 = sprintf("%4s", $pad20) . '%'; +$pad25 = sprintf("%4s", $pad25) . '%'; +$pad30 = sprintf("%4s", $pad30) . '%'; +$pad35 = sprintf("%4s", $pad35) . '%'; +$pad40 = sprintf("%4s", $pad40) . '%'; +$pad45 = sprintf("%4s", $pad45) . '%'; +$pad50 = sprintf("%4s", $pad50) . '%'; +$pad55 = sprintf("%4s", $pad55) . '%'; +$pad60 = sprintf("%4s", $pad60) . '%'; +$pad90 = sprintf("%4s", $pad90) . '%'; +$pad99 = sprintf("%4s", $pad99) . '%'; +$pCad_0 = sprintf("%4s", $pCad_0) . '%'; +$pCad_5 = sprintf("%4s", $pCad_5) . '%'; +$pCad10 = sprintf("%4s", $pCad10) . '%'; +$pCad15 = sprintf("%4s", $pCad15) . '%'; +$pCad20 = sprintf("%4s", $pCad20) . '%'; +$pCad25 = sprintf("%4s", $pCad25) . '%'; +$pCad30 = sprintf("%4s", $pCad30) . '%'; +$pCad35 = sprintf("%4s", $pCad35) . '%'; +$pCad40 = sprintf("%4s", $pCad40) . '%'; +$pCad45 = sprintf("%4s", $pCad45) . '%'; +$pCad50 = sprintf("%4s", $pCad50) . '%'; +$pCad55 = sprintf("%4s", $pCad55) . '%'; +$pCad60 = sprintf("%4s", $pCad60) . '%'; +$pCad90 = sprintf("%4s", $pCad90) . '%'; +$pCad99 = sprintf("%4s", $pCad99) . '%'; +$ApCad_0 = sprintf("%4s", $ApCad_0) . '%'; +$ApCad_5 = sprintf("%4s", $ApCad_5) . '%'; +$ApCad10 = sprintf("%4s", $ApCad10) . '%'; +$ApCad15 = sprintf("%4s", $ApCad15) . '%'; +$ApCad20 = sprintf("%4s", $ApCad20) . '%'; +$ApCad25 = sprintf("%4s", $ApCad25) . '%'; +$ApCad30 = sprintf("%4s", $ApCad30) . '%'; +$ApCad35 = sprintf("%4s", $ApCad35) . '%'; +$ApCad40 = sprintf("%4s", $ApCad40) . '%'; +$ApCad45 = sprintf("%4s", $ApCad45) . '%'; +$ApCad50 = sprintf("%4s", $ApCad50) . '%'; +$ApCad55 = sprintf("%4s", $ApCad55) . '%'; +$ApCad60 = sprintf("%4s", $ApCad60) . '%'; +$ApCad90 = sprintf("%4s", $ApCad90) . '%'; +$ApCad99 = sprintf("%4s", $ApCad99) . '%'; + +$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS); + +### Format and output +$answeredTOTALs = "$ad_0 $ad_5 $ad10 $ad15 $ad20 $ad25 $ad30 $ad35 $ad40 $ad45 $ad50 $ad55 $ad60 $ad90 $ad99 | $BDansweredCALLS |"; +$answeredCUMULATIVE = "$Cad_0 $Cad_5 $Cad10 $Cad15 $Cad20 $Cad25 $Cad30 $Cad35 $Cad40 $Cad45 $Cad50 $Cad55 $Cad60 $Cad90 $Cad99 | $BDansweredCALLS |"; +$answeredINT_PERCENT = "$pad_0 $pad_5 $pad10 $pad15 $pad20 $pad25 $pad30 $pad35 $pad40 $pad45 $pad50 $pad55 $pad60 $pad90 $pad99 | |"; +$answeredCUM_PERCENT = "$pCad_0 $pCad_5 $pCad10 $pCad15 $pCad20 $pCad25 $pCad30 $pCad35 $pCad40 $pCad45 $pCad50 $pCad55 $pCad60 $pCad90 $pCad99 | |"; +$answeredCUM_ANS_PERCENT = "$ApCad_0 $ApCad_5 $ApCad10 $ApCad15 $ApCad20 $ApCad25 $ApCad30 $ApCad35 $ApCad40 $ApCad45 $ApCad50 $ApCad55 $ApCad60 $ApCad90 $ApCad99 | |"; +echo "INTERVAL | $answeredTOTALs\n"; +echo "INT % | $answeredINT_PERCENT\n"; +echo "CUMULATIVE| $answeredCUMULATIVE\n"; +echo "CUM % | $answeredCUM_PERCENT\n"; +echo "CUM ANS % | $answeredCUM_ANS_PERCENT\n"; +echo "----------+-------------------------------------------------------------------------------------------+------------+\n"; + + + + + ############################## ######### CALL HANGUP REASON STATS diff --git a/www/vicidial/AST_IVRstats.php b/www/vicidial/AST_IVRstats.php index f04b4449..fae4e252 100644 --- a/www/vicidial/AST_IVRstats.php +++ b/www/vicidial/AST_IVRstats.php @@ -6,6 +6,7 @@ # CHANGES # # 81026-2026 - First build +# 81107-0341 - Added time range and option and 15-minute increment graph # require("dbconnect.php"); @@ -69,8 +70,8 @@ $NOW_DATE = date("Y-m-d"); $NOW_TIME = date("Y-m-d H:i:s"); $STARTtime = date("U"); if (!isset($group)) {$group = '';} -if (!isset($query_date)) {$query_date = $NOW_DATE;} -if (!isset($end_date)) {$end_date = $NOW_DATE;} +if (!isset($query_date)) {$query_date = "$NOW_DATE 00:00:00";} +if (!isset($end_date)) {$end_date = "$NOW_DATE 23:23:59";} $stmt="select group_id from vicidial_inbound_groups;"; $rslt=mysql_query($stmt, $link); @@ -136,6 +137,41 @@ while ($i < $statcats_to_print) +if ($shift == 'RANGE') + { + $query_date_BEGIN = "$query_date"; + $query_date_END = "$end_date"; + } +else + { + $EXquery_date = explode(' ',$query_date); + $query_date = "$EXquery_date[0]"; + $EXend_date = explode(' ',$end_date); + $end_date = "$EXend_date[0]"; + + if ($shift == 'AM') + { + $time_BEGIN=$AM_shift_BEGIN; + $time_END=$AM_shift_END; + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";} + if (strlen($time_END) < 6) {$time_END = "15:15:00";} + } + if ($shift == 'PM') + { + $time_BEGIN=$PM_shift_BEGIN; + $time_END=$PM_shift_END; + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";} + if (strlen($time_END) < 6) {$time_END = "23:15:00";} + } + if ($shift == 'ALL') + { + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";} + if (strlen($time_END) < 6) {$time_END = "23:59:59";} + } + $query_date_BEGIN = "$query_date $time_BEGIN"; + $query_date_END = "$end_date $time_END"; + } + echo "\n"; echo "