diff --git a/docs/NON-AGENT_API.txt b/docs/NON-AGENT_API.txt index 06ce7806..fa1f7ccc 100644 --- a/docs/NON-AGENT_API.txt +++ b/docs/NON-AGENT_API.txt @@ -736,7 +736,7 @@ stage - the format of the exported data: csv, tab, pipe(default) header - include a header(YES) or not(NO). This is optional, default is not to include a header Example URL strings for API calls: -http://server/vicidial/non_agent_api.php?source=test&user=6666&pass=1234&function=user_details&agent_user=1234&stage=csv&header=YES&include_ip=YES +http://server/vicidial/non_agent_api.php?source=test&user=6666&pass=1234&function=user_details&agent_user=1234&stage=csv&header=YES Example responses: ERROR: user_details USER DOES NOT HAVE PERMISSION TO GET USER DETAILS - 6666|0 diff --git a/docs/VICIDIAL_PAUSE_statuses.txt b/docs/VICIDIAL_PAUSE_statuses.txt new file mode 100644 index 00000000..9e66a2d6 --- /dev/null +++ b/docs/VICIDIAL_PAUSE_statuses.txt @@ -0,0 +1,16 @@ +VICIdial Agent Pause Statuses Started: 2024-08-25 Updated: 2024-08-25 + +Below is a list of the default system pause statuses that are used for standard VICIdial agents using the agent screen. + +ANDIAL - Pause time after entering Alternate Number manual dialing mode in the agent screen +DCMX - Dead Call Max Seconds default pause code +DISMX - Dispo Call Max Seconds default pause code +GRABCL - Pause time before grabbing a call in queue from the agent screen +LAGGED - If the system has paused an agent session due to lost communication with the agent screen +LOGIN - Agent screen login, the pause time immediately following agent screen login +LOGOUT - Pause time before Agent screen logout +MDSKIP - Pause time after agent has skipped a manual dial lead +NXDIAL - Pause time after ending one call before automatically moving on to a new manual dial lead +PAUSMX - Pause Max Seconds default pause code +PRECAL - Pre-call work default pause code +RQUEUE - Pause time after the REQUEUE CALL button has been clicked in the agent screen