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Added User Maximum Inbound Calls Filters features

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git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2019-10-20 17:42:33 +00:00
parent 4e65b47a29
commit 37f62d3836
12 changed files with 767 additions and 378 deletions
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bin/AST_VDremote_agents.pl
+53 -20
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@@ -53,6 +53,7 @@
# 161102-1032 - Fixed QM partition problem
# 170527-2348 - Fix for rare inbound logging issue #1017
# 190716-1628 - Added code for Call Quotas
# 191017-1909 - Added code for filtered maximum inbound calls
#
### begin parsing run-time options ###
@@ -367,7 +368,7 @@ while($one_day_interval > 0)
if ($QHcall_type[$w] =~ /IN/)
{$licf_SQL = ",last_inbound_call_time='$SQLdate'";}
$stmtA = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$SQLdate',comments='REMOTE',calls_today=(calls_today + 1),last_state_change='$SQLdate' $licf_SQL where live_agent_id='$QHlive_agent_id[$w]';";
$stmtA = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$SQLdate',last_inbound_call_time_filtered='$SQLdate',last_inbound_call_finish_filtered='$SQLdate',comments='REMOTE',calls_today=(calls_today + 1),last_state_change='$SQLdate' $licf_SQL where live_agent_id='$QHlive_agent_id[$w]';";
$Aaffected_rows = $dbhA->do($stmtA);
$stmtB = "UPDATE vicidial_list set status='XFER',user='$QHuser[$w]' where lead_id='$QHlead_id[$w]';";
@@ -375,27 +376,54 @@ while($one_day_interval > 0)
if ($QHcall_type[$w] =~ /IN/)
{
$stmtC = "UPDATE vicidial_closer_log set status='XFER',user='$QHuser[$w]',comments='REMOTE' where lead_id='$QHlead_id[$w]' and uniqueid='$QHuniqueid[$w]' and campaign_id='$QHcampaign_id[$w]' order by closecallid desc limit 1;";
$Caffected_rows = $dbhA->do($stmtC);
$stmtD = "INSERT IGNORE INTO vicidial_live_inbound_agents SET calls_today='1',last_call_time='$SQLdate',user='$QHuser[$w]', group_id='$QHcampaign_id[$w]' ON DUPLICATE KEY UPDATE calls_today=(calls_today + 1),last_call_time='$SQLdate';";
$Daffected_rows = $dbhA->do($stmtD);
# $stmtE = "INSERT IGNORE INTO vicidial_inbound_group_agents set calls_today=1,user='$QHuser[$w]',group_id='$QHcampaign_id[$w]' ON DUPLICATE KEY UPDATE calls_today=(calls_today + 1);";
$stmtE = "INSERT IGNORE INTO vicidial_inbound_group_agents set calls_today=1,user='$QHuser[$w]',group_id='$QHcampaign_id[$w]';";
$Eaffected_rows = $dbhA->do($stmtE);
##### BEGIN check for user max inbound calls #####
### Gather user details for max inbound calls
$max_inbound_calls=0;
$stmtJ = "SELECT max_inbound_calls FROM vicidial_users where user='$QHuser[$w]';";
$stmtJ = "SELECT max_inbound_calls,max_inbound_filter_enabled,max_inbound_filter_ingroups FROM vicidial_users where user='$QHuser[$w]';";
$sthA = $dbhA->prepare($stmtJ) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtJ ", $dbhA->errstr;
$sthArowsMIC=$sthA->rows;
if ($sthArowsMIC > 0)
{
@aryA = $sthA->fetchrow_array;
$VU_max_inbound_calls = $aryA[0];
$VU_max_inbound_calls = $aryA[0];
$VU_max_inbound_filter_enabled = $aryA[1];
$VU_max_inbound_filter_ingroups = $aryA[2];
}
$channel_group = $QHcampaign_id[$w];
$calls_today_filteredSQL = ",calls_today_filtered=(calls_today_filtered + 1),last_call_time_filtered='$SQLdate'";
$calls_today_filteredSQLnew = ",calls_today_filtered='1',last_call_time_filtered='$SQLdate'";
$calls_today_filteredSQLnewIGA = ",calls_today_filtered='1' ON DUPLICATE KEY UPDATE calls_today_filtered=(calls_today_filtered + 1)";
if ($VU_max_inbound_filter_enabled > 0)
{
$calls_today_filteredSQL = '';
$calls_today_filteredSQLnew = '';
$calls_today_filteredSQLnewIGA = '';
$VU_max_inbound_filter_ingroupsTEST = ",$VU_max_inbound_filter_ingroups,";
if ($VU_max_inbound_filter_ingroupsTEST !~ /,$channel_group,/)
{
$calls_today_filteredSQL = ",calls_today_filtered=(calls_today_filtered + 1),last_call_time_filtered='$SQLdate'";
$calls_today_filteredSQLnew = ",calls_today_filtered='1',last_call_time_filtered='$SQLdate'";
$calls_today_filteredSQLnewIGA = ",calls_today_filtered='1' ON DUPLICATE KEY UPDATE calls_today_filtered=(calls_today_filtered + 1)";
}
}
$stmtC = "UPDATE vicidial_closer_log set status='XFER',user='$QHuser[$w]',comments='REMOTE' where lead_id='$QHlead_id[$w]' and uniqueid='$QHuniqueid[$w]' and campaign_id='$QHcampaign_id[$w]' order by closecallid desc limit 1;";
$Caffected_rows = $dbhA->do($stmtC);
$stmtD = "INSERT IGNORE INTO vicidial_live_inbound_agents SET calls_today='1',last_call_time='$SQLdate',user='$QHuser[$w]', group_id='$QHcampaign_id[$w]' $calls_today_filteredSQLnew ON DUPLICATE KEY UPDATE calls_today=(calls_today + 1) $calls_today_filteredSQL;";
$Daffected_rows = $dbhA->do($stmtD);
# $stmtE = "INSERT IGNORE INTO vicidial_inbound_group_agents set calls_today=1,user='$QHuser[$w]',group_id='$QHcampaign_id[$w]' ON DUPLICATE KEY UPDATE calls_today=(calls_today + 1);";
$stmtE = "INSERT IGNORE INTO vicidial_inbound_group_agents set calls_today=1,user='$QHuser[$w]',group_id='$QHcampaign_id[$w]' $calls_today_filteredSQLnewIGA;";
$Eaffected_rows = $dbhA->do($stmtE);
if (length($calls_today_filteredSQL) > 10)
{
$stmtF = "UPDATE vicidial_live_agents set last_inbound_call_time_filtered='$SQLdate' where live_agent_id='$QHlive_agent_id[$w]';";
$Faffected_rows = $dbhA->do($stmtF);
}
##### BEGIN check for user max inbound calls #####
$stmtJ = "SELECT max_inbound_calls FROM vicidial_campaigns where campaign_id='$QHcampaign_id[$w]';";
$sthA = $dbhA->prepare($stmtJ) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtJ ", $dbhA->errstr;
@@ -412,7 +440,7 @@ while($one_day_interval > 0)
if ($VU_max_inbound_calls > 0)
{$max_inbound_calls = $VU_max_inbound_calls;}
$max_inbound_count=0;
$stmtJ = "SELECT sum(calls_today) FROM vicidial_inbound_group_agents where user='$QHuser[$w]' and group_type='C';";
$stmtJ = "SELECT sum(calls_today),sum(calls_today_filtered) FROM vicidial_inbound_group_agents where user='$QHuser[$w]' and group_type='C';";
$sthA = $dbhA->prepare($stmtJ) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtJ ", $dbhA->errstr;
$sthArowsVIGA=$sthA->rows;
@@ -420,6 +448,10 @@ while($one_day_interval > 0)
{
@aryA = $sthA->fetchrow_array;
$max_inbound_count = $aryA[0];
if ($VU_max_inbound_filter_enabled > 0)
{
$max_inbound_count = $aryA[1];
}
}
if ($max_inbound_count >= $max_inbound_calls)
{
@@ -868,16 +900,17 @@ while($one_day_interval > 0)
$TEMPexistsVLIA=0;
# grab the group weight and calls today of the agent in each in-group
$DBuser_level[$h]='1';
$stmtA = "SELECT group_weight,calls_today,group_grade FROM vicidial_inbound_group_agents where user='$DBuser_start[$h]' and group_id='$TEMPingroups[$s]';";
$stmtA = "SELECT group_weight,calls_today,group_grade,calls_today_filtered FROM vicidial_inbound_group_agents where user='$DBuser_start[$h]' and group_id='$TEMPingroups[$s]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVIGA=$sthA->rows;
if ($sthArowsVIGA > 0)
{
@aryA = $sthA->fetchrow_array;
$TEMPagentWEIGHT = $aryA[0];
$TEMPagentCALLS = $aryA[1];
$TEMPagentGRADE = $aryA[2];
$TEMPagentWEIGHT = $aryA[0];
$TEMPagentCALLS = $aryA[1];
$TEMPagentGRADE = $aryA[2];
$TEMPagentCALLSftl = $aryA[3];
}
$sthA->finish();
@@ -898,7 +931,7 @@ while($one_day_interval > 0)
if ($TEMPexistsVLIA < 1)
{
$stmtA = "INSERT IGNORE INTO vicidial_live_inbound_agents SET user='$DBremote_user[$h]', group_id='$TEMPingroups[$s]', group_weight='$TEMPagentWEIGHT', calls_today='$TEMPagentCALLS', last_call_time='$SQLdate', last_call_finish='$SQLdate', group_grade='$TEMPagentGRADE' ON DUPLICATE KEY UPDATE group_weight='$TEMPagentWEIGHT',group_grade='$TEMPagentGRADE';";
$stmtA = "INSERT IGNORE INTO vicidial_live_inbound_agents SET user='$DBremote_user[$h]', group_id='$TEMPingroups[$s]', group_weight='$TEMPagentWEIGHT', calls_today='$TEMPagentCALLS', calls_today_filtered='$TEMPagentCALLSftl', last_call_time='$SQLdate', last_call_time_filtered='$SQLdate', last_call_finish='$SQLdate', group_grade='$TEMPagentGRADE' ON DUPLICATE KEY UPDATE group_weight='$TEMPagentWEIGHT',group_grade='$TEMPagentGRADE';";
$affected_rows = $dbhA->do($stmtA);
if ( ($DBX) && ($affected_rows > 0) ) {print STDERR "$DBremote_user[$h] VLIA UPDATE: $affected_rows|$TEMPingroups[$s]|$TEMPagentWEIGHT\n";}