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Added alt_display.php script

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git-svn-id: svn://192.168.202.10@3285 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2020-08-28 15:08:30 +00:00
parent 2e34d7e519
commit 3e4917db62
3 changed files with 596 additions and 1 deletions
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docs/CRM_EXAMPLE_SKIN.txt
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@@ -1,4 +1,4 @@
CRM EXAMPLE SKIN DOCUMENT Started: 2015-12-27 Updated: 2017-06-01
CRM EXAMPLE SKIN DOCUMENT Started: 2015-12-27 Updated: 2020-08-28
This document describes one method of integrating with the agent screen using
a basic skin. This method could be used as a guide to integrate a CRM web system
@@ -56,3 +56,10 @@ Notes:
- The example code shown assumes a campaign with only outbound auto-dial and inbound call handling in a RATIO or ADAPT dial method.
- The example code assumes Campaign Pause Codes is not enabled
- For more tight integration with your CRM, take a look at the AGENT_EVENTS_PUSH.txt document for information on how to get agent events pushed to your system
Additional enhancements:
- The agc/alt_display.php script can function as a top panel for a custom agent web screen showing a live call indicator, call timer and call-waiting counter and timer. To activate it you will need to enable the options.php setting "$alt_display_enabled". Example URLs:
http://server/agc/alt_display.php?user=6666&ACTION=top_panel
http://server/agc/alt_display.php?user=6666&ACTION=top_panel_realtime
http://server/agc/alt_display.php?user=6666&ACTION=agent_status