diff --git a/UPGRADE b/UPGRADE index 341d0f93..a5bd4ccd 100644 --- a/UPGRADE +++ b/UPGRADE @@ -803,6 +803,9 @@ OTHER CHANGES: 225. Added List Weekday Resets, allowing for automatic list resets scheduled by day-of-the-week on a per-list basis. +226. Added Second Agent Alert Trigger In-Group settings, allowing for a second + audio alert to be played to the agent on repeat calls. + diff --git a/agi/agi-VDAD_ALL_inbound.agi b/agi/agi-VDAD_ALL_inbound.agi index dc823577..9bd47a1f 100644 --- a/agi/agi-VDAD_ALL_inbound.agi +++ b/agi/agi-VDAD_ALL_inbound.agi @@ -253,6 +253,7 @@ # 230204-0015 - Fix for vicidial_log_extended entries for multiple in-group calls in succession # 230309-0950 - Added abandon_check_queue feature # 230523-0824 - Added User inbound_credits feature +# 230606-2231 - Added second_alert_trigger features # $script = 'agi-VDAD_ALL_inbound.agi'; @@ -880,7 +881,7 @@ $affected_rows = $dbhA->do($stmtA); ### Grab inbound groups values from the database $cbc=0; -$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal,no_agent_delay,agent_search_method,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions FROM vicidial_inbound_groups where group_id = '$channel_group';"; +$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal,no_agent_delay,agent_search_method,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay FROM vicidial_inbound_groups where group_id = '$channel_group';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; @@ -1024,6 +1025,10 @@ if ($sthArows > 0) $populate_lead_owner = $aryA[126]; $in_queue_nanque = $aryA[127]; $in_queue_nanque_exceptions = $aryA[128]; + $second_alert_trigger = $aryA[129]; + $second_alert_trigger_seconds = $aryA[130]; + $second_alert_filename = $aryA[131]; + $second_alert_delay = $aryA[132]; if ( (length($place_in_line_caller_number_filename) < 1) || ($place_in_line_caller_number_filename =~ /^NULL$/i) ) {$place_in_line_caller_number_filename='queue-thereare';} @@ -3872,6 +3877,47 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override usleep(1 * $agent_alert_delay * 1000); } + + ### if second agent alert is not disabled, then trigger the alert and wait + if ( ($second_alert_trigger =~ /PHONE_NUMBER|LEAD_ID/i) && (length($second_alert_filename)>0) && ($no_delay_call_route !~ /Y/i) && ($VDADextension !~ /^R\//) ) + { + $VCL_count=0; + $second_alert_trigger_seconds =~ s/\D//gi; + if (length($second_alert_trigger_seconds) < 1) {$second_alert_trigger_seconds=0;} + $stmtA = "SELECT count(*) FROM vicidial_closer_log where lead_id='$insert_lead_id' and campaign_id='$channel_group' and call_date >= NOW()-INTERVAL $second_alert_trigger_seconds SECOND;"; + if ($second_alert_trigger =~ /PHONE_NUMBER/i) + { + $stmtA = "SELECT count(*) FROM vicidial_closer_log where phone_number='$phone_number' and campaign_id='$channel_group' and call_date >= NOW()-INTERVAL $second_alert_trigger_seconds SECOND;"; + } + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArowsMIC=$sthA->rows; + $dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging; + if ($sthArowsMIC > 0) + { + @aryA = $sthA->fetchrow_array; + $VCL_count = $aryA[0]; + } + if ($AGILOG) {$agi_string = "-- VDCL 2nd alert check: |$VCL_count|$stmtA|"; &agi_output;} + + if ($VCL_count > 1) + { + $VSqueryCID = "VS$CIDdate$VDADconf_exten"; + $alertCIDstring = "\"$second_alert_filename\" <$second_alert_filename>"; + + ### insert a NEW record to the vicidial_manager table to play the alert message to the agent + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VDADserver_ip','','Originate','$VSqueryCID','Exten: 83047777777777','Context: vicidial-auto','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $alertCIDstring','Timeout: 10','','','','')"; + $affected_rows = $dbhA->do($stmtA); + $dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$affected_rows; &mysql_error_logging; + if ($AGILOG) {$agi_string = "-- VDCL 2nd agent alert: |$VSqueryCID|$alertVDADremDIALstr|$agent_alert_exten|$alertCIDstring|$channel|insert to vicidial_manager"; &agi_output;} + + $second_alert_delay =~ s/\D//gi; + if (length($second_alert_delay) < 1) {$second_alert_delay=1;} + usleep(1 * $second_alert_delay * 1000); + } + } + + if ($AGILOG) {$agi_string = "exiting VDAD app, transferring call to $VDADremDIALstr"; &agi_output;} if ($no_delay_call_route =~ /N/) diff --git a/docs/CALLER_ID_NAME_CODES.txt b/docs/CALLER_ID_NAME_CODES.txt index d8f5ac8e..687488d8 100644 --- a/docs/CALLER_ID_NAME_CODES.txt +++ b/docs/CALLER_ID_NAME_CODES.txt @@ -1,4 +1,4 @@ -CALLER ID NAME CODES DOC Started: 2013-07-15 Updated: 2023-04-18 +CALLER ID NAME CODES DOC Started: 2013-07-15 Updated: 2023-06-07 This document is meant for reference only, and it does not contain all CID name codes possible, but more will be added over time. @@ -17,6 +17,7 @@ FP - Back to agent From Park (FPvdcW14529553216666) LX - Park Xfer Call (LXvdcW13739432176666) FX - Xfer Back to session From Park (FXvdcW14529553216666) VH - Inbound Agent Alert (VH7152252518600051) +VS - Inbound Second Agent Alert (VS7152252518600051) RH - Recording Hangup (RH1234514529553690) CX - Consultative Transfer (CXAR2420160116094751) XLvdc - Agent Local Closer or ReQueue Call (XLvdcW13739431946666) [epoch + user...] diff --git a/extras/MySQL_AST_CREATE_tables.sql b/extras/MySQL_AST_CREATE_tables.sql index 677f3493..c21050f5 100644 --- a/extras/MySQL_AST_CREATE_tables.sql +++ b/extras/MySQL_AST_CREATE_tables.sql @@ -1428,7 +1428,11 @@ custom_one TEXT, custom_two TEXT, custom_three TEXT, custom_four TEXT, -custom_five TEXT +custom_five TEXT, +second_alert_trigger VARCHAR(20) default 'DISABLED', +second_alert_trigger_seconds INT(6) default '600', +second_alert_filename VARCHAR(100) default '', +second_alert_delay INT(6) default '1000' ) ENGINE=MyISAM; CREATE TABLE vicidial_stations ( @@ -5419,4 +5423,4 @@ INSERT INTO `wallboard_reports` VALUES ('AGENTS_AND_QUEUES','Agents and Queues', UPDATE system_settings set vdc_agent_api_active='1'; -UPDATE system_settings SET db_schema_version='1687',db_schema_update_date=NOW(),reload_timestamp=NOW(); +UPDATE system_settings SET db_schema_version='1688',db_schema_update_date=NOW(),reload_timestamp=NOW(); diff --git a/extras/upgrade_2.14.sql b/extras/upgrade_2.14.sql index 88747a2a..74509eae 100644 --- a/extras/upgrade_2.14.sql +++ b/extras/upgrade_2.14.sql @@ -2370,3 +2370,10 @@ ALTER TABLE vicidial_lists ADD weekday_resets_container VARCHAR(40) default 'DIS INSERT INTO vicidial_settings_containers(container_id,container_notes,container_type,user_group,container_entry) VALUES ('EXAMPLE_LIST_WEEKDAY_RESETS','Example Weekday List Resets Container settings','LIST_WEEKDAY_RESETS','---ALL---','; weekday => reset-times in 24-hour time separated by dashes\r\nmonday => 0830-1230-1800\r\ntuesday => 0900-1400-1830\r\nwednesday => 0930-1200-1730-1900\r\nthursday => 1030-1330-1900\r\nfriday => 0800-1300-1530\r\nsaturday => 0930-1100\r\nsunday => 1000'); UPDATE system_settings SET db_schema_version='1687',db_schema_update_date=NOW() where db_schema_version < 1687; + +ALTER TABLE vicidial_inbound_groups ADD second_alert_trigger VARCHAR(20) default 'DISABLED'; +ALTER TABLE vicidial_inbound_groups ADD second_alert_trigger_seconds INT(6) default '600'; +ALTER TABLE vicidial_inbound_groups ADD second_alert_filename VARCHAR(100) default ''; +ALTER TABLE vicidial_inbound_groups ADD second_alert_delay INT(6) default '1000'; + +UPDATE system_settings SET db_schema_version='1688',db_schema_update_date=NOW() where db_schema_version < 1688; diff --git a/www/vicidial/admin.php b/www/vicidial/admin.php index 2f8bbc87..63e56b2f 100644 --- a/www/vicidial/admin.php +++ b/www/vicidial/admin.php @@ -2768,6 +2768,14 @@ if (isset($_GET["weekday_resets"])) {$weekday_resets=$_GET["weekday_resets"]; elseif (isset($_POST["weekday_resets"])) {$weekday_resets=$_POST["weekday_resets"];} if (isset($_GET["weekday_resets_container"])) {$weekday_resets_container=$_GET["weekday_resets_container"];} elseif (isset($_POST["weekday_resets_container"])) {$weekday_resets_container=$_POST["weekday_resets_container"];} +if (isset($_GET["second_alert_trigger"])) {$second_alert_trigger=$_GET["second_alert_trigger"];} + elseif (isset($_POST["second_alert_trigger"])) {$second_alert_trigger=$_POST["second_alert_trigger"];} +if (isset($_GET["second_alert_trigger_seconds"])) {$second_alert_trigger_seconds=$_GET["second_alert_trigger_seconds"];} + elseif (isset($_POST["second_alert_trigger_seconds"])) {$second_alert_trigger_seconds=$_POST["second_alert_trigger_seconds"];} +if (isset($_GET["second_alert_filename"])) {$second_alert_filename=$_GET["second_alert_filename"];} + elseif (isset($_POST["second_alert_filename"])) {$second_alert_filename=$_POST["second_alert_filename"];} +if (isset($_GET["second_alert_delay"])) {$second_alert_delay=$_GET["second_alert_delay"];} + elseif (isset($_POST["second_alert_delay"])) {$second_alert_delay=$_POST["second_alert_delay"];} $DB=preg_replace("/[^0-9a-zA-Z]/","",$DB); @@ -3279,6 +3287,8 @@ $login_kickall = preg_replace('/[^0-9]/','',$login_kickall); $agent_notifications = preg_replace('/[^0-9]/','',$agent_notifications); $modify_dial_prefix = preg_replace('/[^0-9]/','',$modify_dial_prefix); $weekday_resets = preg_replace('/[^0-9]/','',$weekday_resets); +$second_alert_trigger_seconds = preg_replace('/[^0-9]/','',$second_alert_trigger_seconds); +$second_alert_delay = preg_replace('/[^0-9]/','',$second_alert_delay); $user_new_lead_limit = preg_replace('/[^-0-9]/','',$user_new_lead_limit); $drop_call_seconds = preg_replace('/[^-0-9]/','',$drop_call_seconds); @@ -3500,6 +3510,7 @@ $abandon_check_queue = preg_replace('/[^-_0-9a-zA-Z]/','',$abandon_check_queue); $demographic_quotas_rerank = preg_replace('/[^-_0-9a-zA-Z]/','',$demographic_quotas_rerank); $demographic_quotas_list_resets = preg_replace('/[^-_0-9a-zA-Z]/','',$demographic_quotas_list_resets); $log_latency_gaps = preg_replace('/[^-_0-9a-zA-Z]/','',$log_latency_gaps); +$second_alert_trigger = preg_replace('/[^-_0-9a-zA-Z]/','',$second_alert_trigger); if ($non_latin < 1) { @@ -3998,6 +4009,7 @@ if ($non_latin < 1) $place_in_line_you_next_filename = preg_replace('/[^-\/\|\._0-9a-zA-Z]/','',$place_in_line_you_next_filename); $audio_filename = preg_replace('/[^-\/\|\._0-9a-zA-Z]/','',$audio_filename); $agent_hangup_value = preg_replace('/[^-\/\|\._0-9a-zA-Z]/','',$agent_hangup_value); + $second_alert_filename = preg_replace('/[^-\/\|\._0-9a-zA-Z]/','',$second_alert_filename); ### ALPHA-NUMERIC and underscore and dash and slash and dot and comma $menu_prompt = preg_replace('/[^-\/\|\,\._0-9a-zA-Z]/','',$menu_prompt); @@ -4724,6 +4736,7 @@ else $place_in_line_you_next_filename = preg_replace('/[^-\/\|\._0-9\p{L}]/u','',$place_in_line_you_next_filename); $audio_filename = preg_replace('/[^-\/\|\._0-9\p{L}]/u','',$audio_filename); $agent_hangup_value = preg_replace('/[^-\/\|\._0-9\p{L}]/u','',$agent_hangup_value); + $second_alert_filename = preg_replace('/[^-\/\|\._0-9\p{L}]/u','',$second_alert_filename); ### ALPHA-NUMERIC and underscore and dash and slash and dot and comma $menu_prompt = preg_replace('/[^-\/\|\,\._0-9\p{L}]/u','',$menu_prompt); @@ -6035,12 +6048,13 @@ if ($SSscript_remove_js > 0) # 230522-0903 - Added modify_dial_prefix user setting # 230523-0832 - Added inbound_credits user setting # 230524-1742 - Added weekday_resets settings +# 230607-0918 - Added second_alert_trigger settings # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time -$admin_version = '2.14-887a'; -$build = '230524-1742'; +$admin_version = '2.14-888a'; +$build = '230607-0918'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -13459,7 +13473,7 @@ if ($ADD==2011) if (strlen($group_color) > 7) {$group_color = substr($group_color,0,7);} while (strlen($group_color) < 7) {$group_color .= '0';} } - $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_inbound_groups where group_id=\"$source_group_id\";"; + $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay from vicidial_inbound_groups where group_id=\"$source_group_id\";"; $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); @@ -13559,7 +13573,7 @@ if ( ($ADD==2911) and ($SSallow_emails>0) ) if (strlen($group_color) > 7) {$group_color = substr($group_color,0,7);} while (strlen($group_color) < 7) {$group_color .= '0';} } - $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_inbound_groups where group_id=\"$source_group_id\";"; + $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay from vicidial_inbound_groups where group_id=\"$source_group_id\";"; $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); @@ -13659,7 +13673,7 @@ if ( ($ADD==29111) and ($SSallow_chats>0) ) if (strlen($group_color) > 7) {$group_color = substr($group_color,0,7);} while (strlen($group_color) < 7) {$group_color .= '0';} } - $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_inbound_groups where group_id=\"$source_group_id\";"; + $stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay from vicidial_inbound_groups where group_id=\"$source_group_id\";"; $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); @@ -18386,7 +18400,7 @@ if ($ADD==4111 || $ADD==4811 || $ADD==4911) echo "
"._QXZ("GROUP MODIFIED ").": $group_id\n"; - $stmt="UPDATE vicidial_inbound_groups set group_name='$group_name', group_color='$group_color', active='$active', web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "', voicemail_ext='$voicemail_ext', next_agent_call='$next_agent_call', fronter_display='$fronter_display', ingroup_script='$script_id', get_call_launch='$get_call_launch', group_handling='$group_handling', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',drop_exten='$drop_exten',call_time_id='$call_time_id',after_hours_action='$after_hours_action',after_hours_message_filename='$after_hours_message_filename',after_hours_exten='$after_hours_exten',after_hours_voicemail='$after_hours_voicemail',welcome_message_filename='$welcome_message_filename',moh_context='$moh_context',onhold_prompt_filename='$onhold_prompt_filename',prompt_interval='$prompt_interval',agent_alert_exten='$agent_alert_exten',agent_alert_delay='$agent_alert_delay',default_xfer_group='$default_xfer_group',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',ingroup_recording_override='$ingroup_recording_override',ingroup_rec_filename='$ingroup_rec_filename',afterhours_xfer_group='$afterhours_xfer_group',qc_enabled='$qc_enabled',qc_statuses='$QC_statuses',qc_shift_id='$qc_shift_id',qc_get_record_launch='$qc_get_record_launch',qc_show_recording='$qc_show_recording',qc_web_form_address='" . mysqli_real_escape_string($link, $qc_web_form_address) . "',qc_scorecard_id='$qc_scorecard_id',qc_script='$qc_script',play_place_in_line='$play_place_in_line',play_estimate_hold_time='$play_estimate_hold_time',hold_time_option='$hold_time_option',hold_time_option_seconds='$hold_time_option_seconds',hold_time_option_exten='$hold_time_option_exten',hold_time_option_voicemail='$hold_time_option_voicemail',hold_time_option_xfer_group='$hold_time_option_xfer_group',hold_time_option_callback_filename='$hold_time_option_callback_filename',hold_time_option_callback_list_id='$hold_time_option_callback_list_id',hold_recall_xfer_group='$hold_recall_xfer_group',no_delay_call_route='$no_delay_call_route',play_welcome_message='$play_welcome_message',answer_sec_pct_rt_stat_one='$answer_sec_pct_rt_stat_one',answer_sec_pct_rt_stat_two='$answer_sec_pct_rt_stat_two',default_group_alias='$default_group_alias',no_agent_no_queue='$no_agent_no_queue',no_agent_action='$no_agent_action',no_agent_action_value='$no_agent_action_value',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysqli_real_escape_string($link, $start_call_url) . "',dispo_call_url='" . mysqli_real_escape_string($link, $dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',ignore_list_script_override='$ignore_list_script_override',extension_appended_cidname='$extension_appended_cidname',uniqueid_status_display='$uniqueid_status_display',uniqueid_status_prefix='$uniqueid_status_prefix',hold_time_option_minimum='$hold_time_option_minimum',hold_time_option_press_filename='$hold_time_option_press_filename',hold_time_option_callmenu='$hold_time_option_callmenu',onhold_prompt_no_block='$onhold_prompt_no_block',onhold_prompt_seconds='$onhold_prompt_seconds',hold_time_option_no_block='$hold_time_option_no_block',hold_time_option_prompt_seconds='$hold_time_option_prompt_seconds',hold_time_second_option='$hold_time_second_option',hold_time_third_option='$hold_time_third_option',wait_hold_option_priority='$wait_hold_option_priority',wait_time_option='$wait_time_option',wait_time_second_option='$wait_time_second_option',wait_time_third_option='$wait_time_third_option',wait_time_option_seconds='$wait_time_option_seconds',wait_time_option_exten='$wait_time_option_exten',wait_time_option_voicemail='$wait_time_option_voicemail',wait_time_option_xfer_group='$wait_time_option_xfer_group',wait_time_option_callmenu='$wait_time_option_callmenu',wait_time_option_callback_filename='$wait_time_option_callback_filename',wait_time_option_callback_list_id='$wait_time_option_callback_list_id',wait_time_option_press_filename='$wait_time_option_press_filename',wait_time_option_no_block='$wait_time_option_no_block',wait_time_option_prompt_seconds='$wait_time_option_prompt_seconds',timer_action_destination='$timer_action_destination',calculate_estimated_hold_seconds='$calculate_estimated_hold_seconds',add_lead_url='" . mysqli_real_escape_string($link, $add_lead_url) . "',eht_minimum_prompt_filename='$eht_minimum_prompt_filename',eht_minimum_prompt_no_block='$eht_minimum_prompt_no_block',eht_minimum_prompt_seconds='$eht_minimum_prompt_seconds',on_hook_ring_time='$on_hook_ring_time',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',on_hook_cid='$on_hook_cid',action_xfer_cid='$action_xfer_cid',drop_callmenu='$drop_callmenu',after_hours_callmenu='$after_hours_callmenu',user_group='$user_group',max_calls_method='$max_calls_method',max_calls_count='$max_calls_count',max_calls_action='$max_calls_action',dial_ingroup_cid='$dial_ingroup_cid',web_form_address_three='" . mysqli_real_escape_string($link, $web_form_address_three) . "',populate_lead_ingroup='$populate_lead_ingroup',drop_lead_reset='$drop_lead_reset',after_hours_lead_reset='$after_hours_lead_reset',nanq_lead_reset='$nanq_lead_reset',wait_time_lead_reset='$wait_time_lead_reset',hold_time_lead_reset='$hold_time_lead_reset',status_group_id='$status_group_id',routing_initiated_recordings='$routing_initiated_recordings',on_hook_cid_number='$on_hook_cid_number',customer_chat_screen_colors='$customer_chat_screen_colors',customer_chat_survey_link='" . mysqli_real_escape_string($link, $customer_chat_survey_link) . "',customer_chat_survey_text='$customer_chat_survey_text',populate_lead_province='$populate_lead_province',areacode_filter='$areacode_filter',areacode_filter_seconds='$areacode_filter_seconds',areacode_filter_action='$areacode_filter_action',areacode_filter_action_value='$areacode_filter_action_value',populate_state_areacode='$populate_state_areacode',inbound_survey='$inbound_survey',inbound_survey_filename='$inbound_survey_filename',inbound_survey_accept_digit='$inbound_survey_accept_digit',inbound_survey_question_filename='$inbound_survey_question_filename',inbound_survey_callmenu='$inbound_survey_callmenu',icbq_expiration_hours='$icbq_expiration_hours',closing_time_action='$closing_time_action',closing_time_now_trigger='$closing_time_now_trigger',closing_time_filename='$closing_time_filename',closing_time_end_filename='$closing_time_end_filename',closing_time_lead_reset='$closing_time_lead_reset',closing_time_option_exten='$closing_time_option_exten',closing_time_option_callmenu='$closing_time_option_callmenu',closing_time_option_voicemail='$closing_time_option_voicemail',closing_time_option_xfer_group='$closing_time_option_xfer_group',closing_time_option_callback_list_id='$closing_time_option_callback_list_id',icbq_call_time_id='$icbq_call_time_id',add_lead_timezone='$add_lead_timezone',icbq_dial_filter='$icbq_dial_filter',populate_lead_source='$populate_lead_source',populate_lead_vendor='$populate_lead_vendor',park_file_name='$park_file_name',waiting_call_url_on='" . mysqli_real_escape_string($link, $waiting_call_url_on) . "',waiting_call_url_off='" . mysqli_real_escape_string($link, $waiting_call_url_off) . "',enter_ingroup_url='" . mysqli_real_escape_string($link, $enter_ingroup_url) . "',cid_cb_confirm_number='$cid_cb_confirm_number',cid_cb_invalid_filter_phone_group='$cid_cb_invalid_filter_phone_group',cid_cb_valid_length='$cid_cb_valid_length',cid_cb_valid_filename='$cid_cb_valid_filename',cid_cb_confirmed_filename='$cid_cb_confirmed_filename',cid_cb_enter_filename='$cid_cb_enter_filename',cid_cb_you_entered_filename='$cid_cb_you_entered_filename',cid_cb_press_to_confirm_filename='$cid_cb_press_to_confirm_filename',cid_cb_invalid_filename='$cid_cb_invalid_filename',cid_cb_reenter_filename='$cid_cb_reenter_filename',cid_cb_error_filename='$cid_cb_error_filename',place_in_line_caller_number_filename='$place_in_line_caller_number_filename',place_in_line_you_next_filename='$place_in_line_you_next_filename', ingroup_script_two='$ingroup_script_two',browser_alert_sound='$browser_alert_sound',browser_alert_volume='$browser_alert_volume',answer_signal='$answer_signal',qc_statuses_id='$qc_statuses_id',no_agent_delay='$no_agent_delay',agent_search_method='$agent_search_method',populate_lead_comments='$populate_lead_comments',drop_call_seconds_override='$drop_call_seconds_override',populate_lead_owner='$populate_lead_owner',in_queue_nanque='$in_queue_nanque',in_queue_nanque_exceptions='$in_queue_nanque_exceptions',custom_one='$custom_one',custom_two='$custom_two',custom_three='$custom_three',custom_four='$custom_four',custom_five='$custom_five' where group_id='$group_id';"; + $stmt="UPDATE vicidial_inbound_groups set group_name='$group_name', group_color='$group_color', active='$active', web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "', voicemail_ext='$voicemail_ext', next_agent_call='$next_agent_call', fronter_display='$fronter_display', ingroup_script='$script_id', get_call_launch='$get_call_launch', group_handling='$group_handling', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',drop_exten='$drop_exten',call_time_id='$call_time_id',after_hours_action='$after_hours_action',after_hours_message_filename='$after_hours_message_filename',after_hours_exten='$after_hours_exten',after_hours_voicemail='$after_hours_voicemail',welcome_message_filename='$welcome_message_filename',moh_context='$moh_context',onhold_prompt_filename='$onhold_prompt_filename',prompt_interval='$prompt_interval',agent_alert_exten='$agent_alert_exten',agent_alert_delay='$agent_alert_delay',default_xfer_group='$default_xfer_group',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',ingroup_recording_override='$ingroup_recording_override',ingroup_rec_filename='$ingroup_rec_filename',afterhours_xfer_group='$afterhours_xfer_group',qc_enabled='$qc_enabled',qc_statuses='$QC_statuses',qc_shift_id='$qc_shift_id',qc_get_record_launch='$qc_get_record_launch',qc_show_recording='$qc_show_recording',qc_web_form_address='" . mysqli_real_escape_string($link, $qc_web_form_address) . "',qc_scorecard_id='$qc_scorecard_id',qc_script='$qc_script',play_place_in_line='$play_place_in_line',play_estimate_hold_time='$play_estimate_hold_time',hold_time_option='$hold_time_option',hold_time_option_seconds='$hold_time_option_seconds',hold_time_option_exten='$hold_time_option_exten',hold_time_option_voicemail='$hold_time_option_voicemail',hold_time_option_xfer_group='$hold_time_option_xfer_group',hold_time_option_callback_filename='$hold_time_option_callback_filename',hold_time_option_callback_list_id='$hold_time_option_callback_list_id',hold_recall_xfer_group='$hold_recall_xfer_group',no_delay_call_route='$no_delay_call_route',play_welcome_message='$play_welcome_message',answer_sec_pct_rt_stat_one='$answer_sec_pct_rt_stat_one',answer_sec_pct_rt_stat_two='$answer_sec_pct_rt_stat_two',default_group_alias='$default_group_alias',no_agent_no_queue='$no_agent_no_queue',no_agent_action='$no_agent_action',no_agent_action_value='$no_agent_action_value',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysqli_real_escape_string($link, $start_call_url) . "',dispo_call_url='" . mysqli_real_escape_string($link, $dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',ignore_list_script_override='$ignore_list_script_override',extension_appended_cidname='$extension_appended_cidname',uniqueid_status_display='$uniqueid_status_display',uniqueid_status_prefix='$uniqueid_status_prefix',hold_time_option_minimum='$hold_time_option_minimum',hold_time_option_press_filename='$hold_time_option_press_filename',hold_time_option_callmenu='$hold_time_option_callmenu',onhold_prompt_no_block='$onhold_prompt_no_block',onhold_prompt_seconds='$onhold_prompt_seconds',hold_time_option_no_block='$hold_time_option_no_block',hold_time_option_prompt_seconds='$hold_time_option_prompt_seconds',hold_time_second_option='$hold_time_second_option',hold_time_third_option='$hold_time_third_option',wait_hold_option_priority='$wait_hold_option_priority',wait_time_option='$wait_time_option',wait_time_second_option='$wait_time_second_option',wait_time_third_option='$wait_time_third_option',wait_time_option_seconds='$wait_time_option_seconds',wait_time_option_exten='$wait_time_option_exten',wait_time_option_voicemail='$wait_time_option_voicemail',wait_time_option_xfer_group='$wait_time_option_xfer_group',wait_time_option_callmenu='$wait_time_option_callmenu',wait_time_option_callback_filename='$wait_time_option_callback_filename',wait_time_option_callback_list_id='$wait_time_option_callback_list_id',wait_time_option_press_filename='$wait_time_option_press_filename',wait_time_option_no_block='$wait_time_option_no_block',wait_time_option_prompt_seconds='$wait_time_option_prompt_seconds',timer_action_destination='$timer_action_destination',calculate_estimated_hold_seconds='$calculate_estimated_hold_seconds',add_lead_url='" . mysqli_real_escape_string($link, $add_lead_url) . "',eht_minimum_prompt_filename='$eht_minimum_prompt_filename',eht_minimum_prompt_no_block='$eht_minimum_prompt_no_block',eht_minimum_prompt_seconds='$eht_minimum_prompt_seconds',on_hook_ring_time='$on_hook_ring_time',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',on_hook_cid='$on_hook_cid',action_xfer_cid='$action_xfer_cid',drop_callmenu='$drop_callmenu',after_hours_callmenu='$after_hours_callmenu',user_group='$user_group',max_calls_method='$max_calls_method',max_calls_count='$max_calls_count',max_calls_action='$max_calls_action',dial_ingroup_cid='$dial_ingroup_cid',web_form_address_three='" . mysqli_real_escape_string($link, $web_form_address_three) . "',populate_lead_ingroup='$populate_lead_ingroup',drop_lead_reset='$drop_lead_reset',after_hours_lead_reset='$after_hours_lead_reset',nanq_lead_reset='$nanq_lead_reset',wait_time_lead_reset='$wait_time_lead_reset',hold_time_lead_reset='$hold_time_lead_reset',status_group_id='$status_group_id',routing_initiated_recordings='$routing_initiated_recordings',on_hook_cid_number='$on_hook_cid_number',customer_chat_screen_colors='$customer_chat_screen_colors',customer_chat_survey_link='" . mysqli_real_escape_string($link, $customer_chat_survey_link) . "',customer_chat_survey_text='$customer_chat_survey_text',populate_lead_province='$populate_lead_province',areacode_filter='$areacode_filter',areacode_filter_seconds='$areacode_filter_seconds',areacode_filter_action='$areacode_filter_action',areacode_filter_action_value='$areacode_filter_action_value',populate_state_areacode='$populate_state_areacode',inbound_survey='$inbound_survey',inbound_survey_filename='$inbound_survey_filename',inbound_survey_accept_digit='$inbound_survey_accept_digit',inbound_survey_question_filename='$inbound_survey_question_filename',inbound_survey_callmenu='$inbound_survey_callmenu',icbq_expiration_hours='$icbq_expiration_hours',closing_time_action='$closing_time_action',closing_time_now_trigger='$closing_time_now_trigger',closing_time_filename='$closing_time_filename',closing_time_end_filename='$closing_time_end_filename',closing_time_lead_reset='$closing_time_lead_reset',closing_time_option_exten='$closing_time_option_exten',closing_time_option_callmenu='$closing_time_option_callmenu',closing_time_option_voicemail='$closing_time_option_voicemail',closing_time_option_xfer_group='$closing_time_option_xfer_group',closing_time_option_callback_list_id='$closing_time_option_callback_list_id',icbq_call_time_id='$icbq_call_time_id',add_lead_timezone='$add_lead_timezone',icbq_dial_filter='$icbq_dial_filter',populate_lead_source='$populate_lead_source',populate_lead_vendor='$populate_lead_vendor',park_file_name='$park_file_name',waiting_call_url_on='" . mysqli_real_escape_string($link, $waiting_call_url_on) . "',waiting_call_url_off='" . mysqli_real_escape_string($link, $waiting_call_url_off) . "',enter_ingroup_url='" . mysqli_real_escape_string($link, $enter_ingroup_url) . "',cid_cb_confirm_number='$cid_cb_confirm_number',cid_cb_invalid_filter_phone_group='$cid_cb_invalid_filter_phone_group',cid_cb_valid_length='$cid_cb_valid_length',cid_cb_valid_filename='$cid_cb_valid_filename',cid_cb_confirmed_filename='$cid_cb_confirmed_filename',cid_cb_enter_filename='$cid_cb_enter_filename',cid_cb_you_entered_filename='$cid_cb_you_entered_filename',cid_cb_press_to_confirm_filename='$cid_cb_press_to_confirm_filename',cid_cb_invalid_filename='$cid_cb_invalid_filename',cid_cb_reenter_filename='$cid_cb_reenter_filename',cid_cb_error_filename='$cid_cb_error_filename',place_in_line_caller_number_filename='$place_in_line_caller_number_filename',place_in_line_you_next_filename='$place_in_line_you_next_filename', ingroup_script_two='$ingroup_script_two',browser_alert_sound='$browser_alert_sound',browser_alert_volume='$browser_alert_volume',answer_signal='$answer_signal',qc_statuses_id='$qc_statuses_id',no_agent_delay='$no_agent_delay',agent_search_method='$agent_search_method',populate_lead_comments='$populate_lead_comments',drop_call_seconds_override='$drop_call_seconds_override',populate_lead_owner='$populate_lead_owner',in_queue_nanque='$in_queue_nanque',in_queue_nanque_exceptions='$in_queue_nanque_exceptions',custom_one='$custom_one',custom_two='$custom_two',custom_three='$custom_three',custom_four='$custom_four',custom_five='$custom_five',second_alert_trigger='$second_alert_trigger',second_alert_trigger_seconds='$second_alert_trigger_seconds',second_alert_filename='$second_alert_filename',second_alert_delay='$second_alert_delay' where group_id='$group_id';"; $rslt=mysql_to_mysqli($stmt, $link); switch($group_handling) @@ -33019,7 +33033,7 @@ if ($ADD==3111) echo "\n"; + echo "\n"; + + echo "\n"; + + echo "\n"; + + echo "\n"; + echo "\n"; diff --git a/www/vicidial/help_documentation.txt b/www/vicidial/help_documentation.txt index 3817de9b..6fe0adab 100644 --- a/www/vicidial/help_documentation.txt +++ b/www/vicidial/help_documentation.txt @@ -1,4 +1,4 @@ -# version: 20230524180001 +# version: 20230607092501 users-user User ID This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-. users-pass Password This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters. users-force_change_password Force Change Password If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N. @@ -629,6 +629,10 @@ inbound_groups-closing_time_option_xfer_group Closing Time Option Transfer In-Gr inbound_groups-closing_time_option_callback_list_id Closing Time Option Callback List ID If Closing Time Option is set to CALLERID_CALLBACK, this is the List ID the call is added to as a new lead if the Closing Time is reached. inbound_groups-agent_alert_exten Agent Alert Filename The audio file to play to an agent to announce that a call is coming to the agent. To not use this function set this to X. Default is ding. inbound_groups-agent_alert_delay Agent Alert Delay The length of time in milliseconds to wait before sending the call to the agent after playing the on Agent Alert Extension. Default is 1000. +inbound_groups-second_alert_trigger Second Agent Alert Trigger If enabled, this feature will play an audio alert if the trigger conditions are met. The PHONE_NUMBER option will check for a previous phone call from the same customer phone number being handled in this In-Group within a specified recent timeframe, defined by the Second Agent Alert Trigger Seconds setting below. The LEAD_ID option will check for a previous phone call by the same specific customer lead being handled in this In-Group within a specified recent timeframe. Default is DISABLED. +inbound_groups-second_alert_trigger_seconds Second Agent Alert Trigger Seconds If the Second Agent Alert Trigger option above is enabled, this is the number of seconds into the past that the logs will be checked for a previous call. Default is 600 seconds, which is 10 minutes. +inbound_groups-second_alert_filename Second Agent Alert Filename The second audio file to play to an agent to announce that a call is coming to the agent. default is empty. +inbound_groups-second_alert_delay Second Agent Alert Delay The length of time in milliseconds to wait before sending the call to the agent after playing the on Second Agent Alert. Default is 1000. inbound_groups-default_xfer_group Default Transfer Group This field is the default In-Group that will be automatically selected when the agent goes to the transfer-conference frame in their agent interface. inbound_groups-ingroup_recording_override In-Group Recording Override This field allows for the overriding of the campaign call recording setting. This setting can be overridden by the user recording override setting. DISABLED will not override the campaign recording setting. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. inbound_groups-routing_initiated_recordings Routing Initiated Recording This option, if enabled, allows you to have the call routing script for Inbound calls trigger the agent call recording instead of the agent screen. This option will only work if the recording option is set to ALLCALLS or ALLFORCE. This will not work with inbound on-hook agents. Default is N for disabled.
\n"; echo ""; - $stmt="SELECT group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,group_calldate,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_inbound_groups where group_id='$group_id' $LOGadmin_viewable_groupsSQL;"; + $stmt="SELECT group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,na_call_url,on_hook_cid,group_calldate,action_xfer_cid,drop_callmenu,after_hours_callmenu,user_group,max_calls_method,max_calls_count,max_calls_action,dial_ingroup_cid,group_handling,web_form_address_three,populate_lead_ingroup,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,status_group_id,routing_initiated_recordings,on_hook_cid_number,customer_chat_screen_colors,customer_chat_survey_link,customer_chat_survey_text,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,inbound_survey_question_filename,inbound_survey_callmenu,icbq_expiration_hours,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,icbq_call_time_id,add_lead_timezone,icbq_dial_filter,populate_lead_source,populate_lead_vendor,park_file_name,waiting_call_url_on,waiting_call_url_off,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,ingroup_script_two,browser_alert_sound,browser_alert_volume,answer_signal,no_agent_delay,agent_search_method,qc_scorecard_id,qc_statuses_id,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,custom_one,custom_two,custom_three,custom_four,custom_five,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay from vicidial_inbound_groups where group_id='$group_id' $LOGadmin_viewable_groupsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); @@ -33212,6 +33226,10 @@ if ($ADD==3111) $custom_three = $row[186]; $custom_four = $row[187]; $custom_five = $row[188]; + $second_alert_trigger = $row[189]; + $second_alert_trigger_seconds = $row[190]; + $second_alert_filename = $row[191]; + $second_alert_delay = $row[192]; ##### get callmenu listings for dynamic pulldown $stmt="SELECT menu_id,menu_name from vicidial_call_menu $whereLOGadmin_viewable_groupsSQL order by menu_id;"; @@ -34097,6 +34115,14 @@ if ($ADD==3111) echo "
"._QXZ("Agent Alert Delay").": $NWB#inbound_groups-agent_alert_delay$NWE
"._QXZ("Second Agent Alert Trigger").": $NWB#inbound_groups-second_alert_trigger$NWE
"._QXZ("Second Agent Alert Trigger Seconds").": $NWB#inbound_groups-second_alert_trigger_seconds$NWE
"._QXZ("Second Agent Alert Filename").": "._QXZ("audio chooser")." $NWB#inbound_groups-second_alert_filename$NWE
"._QXZ("Second Agent Alert Delay").": $NWB#inbound_groups-second_alert_delay$NWE
"._QXZ("Default Transfer Group").": $NWB#inbound_groups-default_xfer_group$NWE