ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition.

Browse Source 
git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-03-16 06:53:12 +00:00
parent 1fbbcb58c4
commit 4754edf819
4 changed files with 334 additions and 5 deletions
Download Patch File Download Diff File Expand all files Collapse all files
docs/AGENT_API.txt
+35 -1
View File
@@ -20,7 +20,7 @@ update_fields - changes values for selected data fields in the agent interface
set_timer_action - sets timer action for the current call the agent is on
st_login_log - looks up the vicidial_users.custom_three field and logs event from CRM
st_get_agent_active_lead - looks up active lead info for an agent and outputs lead information
ra_call_control - remote agent call control: hangup/transfer calls being handled by remote agents
New scripts:
@@ -344,6 +344,40 @@ SUCCESS: st_get_agent_active_lead lead found - 6666|7275551212|123456|9987-12347
--------------------------------------------------------------------------------
ra_call_control -
DESCRIPTION:
Allows for remote agent call control: hangup/transfer calls being handled by remote agents, also options for recording a disposition and call length
VALUES:
value -
REQUIRED, The call ID of the call as received as CallerIDname field or a special SIP-header, i.e. Y0315201639000402027
agent_user -
REQUIRED, alphanumeric string for remote agent user
stage -
REQUIRED, one of these choices: 'HANGUP','EXTENSIONTRANSFER','INGROUPTRANSFER'
ingroup_choices -
OPTIONAL, only required if INGROUPTRANSFER stage is used, must be a single active in-group, reserved option of "DEFAULTINGROUP" can be used to send the call to the default in-group for the in-group or campaign that originated the call to the remote agent
phone_number -
OPTIONAL, only required if EXTENSIONTRANSFER stage is used, must be a full number when dialed that will dial through the default context
status -
OPTIONAL, status of the call, maximum of 6 characters, if not set, status will be RAXFER
EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1028&function=ra_call_control&stage=INGROUPTRANSFER&ingroup_choices=DEFAULTINGROUP&value=Y0316001655000402028
RESPONSES:
ERROR: ra_call_control not valid - Y0315201639000402027|6666|INGROUPTRANSFER
ERROR: no user found - 6666
ERROR: user not logged in - 6666
ERROR: no active call found - Y0315201639000402027
ERROR: phone_number is not valid - 9
ERROR: ingroup is not valid - TESTINGROUP
ERROR: stage is not valid - XYZ
SUCCESS: ra_call_control transferred - 6666|Y0315201639000402027|SALESLINE
SUCCESS: ra_call_control hungup - 6666|Y0315201639000402027|HANGUP