ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached.

Browse Source 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2018-02-07 04:48:33 +00:00
parent a569a950d8
commit 4ab83a9e0c
16 changed files with 2904 additions and 81 deletions
Download Patch File Download Diff File Expand all files Collapse all files
bin/ADMIN_keepalive_ALL.pl
+33 -2
View File
@@ -15,7 +15,7 @@
# - Auto reset lists at defined times
# - Auto restarts Asterisk process if enabled in servers settings
#
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 61011-1348 - First build
@@ -126,9 +126,10 @@
# 170920-2214 - Added expired_lists_inactive option, checks once per hour
# 171010-2254 - Added process debug with --DebugXXX flag and screen logging
# 171221-1628 - Added rolling of vicidial_ingroup_hour_counts records
# 180204-0931 - Added rolling of vicidial_inbound_callback_queue records
#
$build = '171221-1628';
$build = '180204-0931';
$DB=0; # Debug flag
$teodDB=0; # flag to log Timeclock End of Day processes to log file
@@ -1371,6 +1372,36 @@ if ($timeclock_end_of_day_NOW > 0)
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
}
# roll of SENT/EXPIRED vicidial_inbound_callback_queue records
if (!$Q) {print "\nProcessing vicidial_inbound_callback_queue table...\n";}
$stmtA = "INSERT IGNORE INTO vicidial_inbound_callback_queue_archive SELECT * from vicidial_inbound_callback_queue where icbq_status IN('SENT','EXPIRED','DNCL','DNCC','ORPHAN');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
if (!$Q) {print "$sthArows rows inserted into vicidial_inbound_callback_queue_archive table \n";}
$rv = $sthA->err();
if (!$rv)
{
$stmtA = "DELETE FROM vicidial_inbound_callback_queue WHERE icbq_status IN('SENT','EXPIRED','DNCL','DNCC','ORPHAN');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
if (!$Q) {print "$sthArows rows deleted from vicidial_inbound_callback_queue table \n";}
$stmtA = "optimize table vicidial_inbound_callback_queue;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
}
# reset in-group closing_time_now_trigger trigger flag
$stmtA = "UPDATE vicidial_inbound_groups SET closing_time_now_trigger='N' WHERE closing_time_now_trigger='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
if (!$Q) {print "$sthArows vicidial_inbound_groups rows closing_time_now_trigger value reset \n";}
##### BEGIN max stats end of day process #####
# set OPEN max stats records to CLOSING for processing
$stmtA = "UPDATE vicidial_daily_max_stats SET stats_flag='CLOSING' where stats_flag='OPEN';";