ViciDial/agc_2-X
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Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached.

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Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2018-02-07 04:48:33 +00:00
parent a569a950d8
commit 4ab83a9e0c
16 changed files with 2904 additions and 81 deletions
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docs/AGENT_API.txt
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@@ -1,4 +1,4 @@
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2018-01-24
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2018-02-05
This document describes the functions of an API(Application Programming Interface)
for the VICIDIAL Agent screen. This functionality will be rather limited at first
@@ -253,6 +253,8 @@ alt_dial -
OPTIONAL, if using lead_id you can set this flag to dial the ALT number or the ADDR3 number or SEARCH a phone_number within the lead
if SEARCH is used and the phone_number is not matched with the lead's phone_number, alt_phone or address3 field
an ERROR will be returned
dial_ingroup -
OPTIONAL, place the call as an in-group outbound calls
EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=external_dial&value=7275551212&phone_code=1&search=YES&preview=NO&focus=YES
@@ -263,6 +265,7 @@ ERROR: external_dial not valid - 7275551212|1|YES|6666
ERROR: no user found - 6666
ERROR: agent_user is not logged in - 6666
ERROR: agent_user is not allowed to place manual dial calls - 6666
ERROR: defined dial_ingroup not found - FAKE_INGROUP
ERROR: caller_id_number from group_alias is not valid - 6666|TESTING|123
ERROR: group_alias is not valid - 6666|TESTING
ERROR: vtiger callback activity does not exist in vtiger system - 12345