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Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached.

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Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2018-02-07 04:48:33 +00:00
parent a569a950d8
commit 4ab83a9e0c
16 changed files with 2904 additions and 81 deletions
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extras/MySQL_AST_CREATE_tables.sql
+36 -3
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@@ -510,7 +510,7 @@ processed ENUM('Y','N'),
queue_seconds DECIMAL(7,2) default '0',
user_group VARCHAR(20),
xfercallid INT(9) UNSIGNED,
term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','HOLDRECALLXFER','HOLDTIME','NOAGENT','NONE','MAXCALLS','ACFILTER') default 'NONE',
term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','HOLDRECALLXFER','HOLDTIME','NOAGENT','NONE','MAXCALLS','ACFILTER','CLOSETIME') default 'NONE',
uniqueid VARCHAR(20) NOT NULL default '',
agent_only VARCHAR(20) default '',
queue_position SMALLINT(4) UNSIGNED default '1',
@@ -1237,7 +1237,21 @@ inbound_survey ENUM('DISABLED','ENABLED') default 'DISABLED',
inbound_survey_filename TEXT,
inbound_survey_accept_digit VARCHAR(1) default '',
inbound_survey_question_filename TEXT,
inbound_survey_callmenu TEXT
inbound_survey_callmenu TEXT,
icbq_expiration_hours SMALLINT(5) default '96',
closing_time_action VARCHAR(30) default 'DISABLED',
closing_time_now_trigger ENUM('Y','N') default 'N',
closing_time_filename TEXT,
closing_time_end_filename TEXT,
closing_time_lead_reset ENUM('Y','N') default 'N',
closing_time_option_exten VARCHAR(20) default '8300',
closing_time_option_callmenu VARCHAR(50) default '',
closing_time_option_voicemail VARCHAR(20) default '',
closing_time_option_xfer_group VARCHAR(20) default '---NONE---',
closing_time_option_callback_list_id BIGINT(14) UNSIGNED default '999',
add_lead_timezone ENUM('SERVER','PHONE_CODE_AREACODE') default 'SERVER',
icbq_call_time_id VARCHAR(20) default '24hours',
icbq_dial_filter VARCHAR(50) default 'NONE'
) ENGINE=MyISAM;
CREATE TABLE vicidial_stations (
@@ -3851,6 +3865,22 @@ index (serial_id),
index (run_time)
) ENGINE=MyISAM;
CREATE TABLE vicidial_inbound_callback_queue (
icbq_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
icbq_date DATETIME,
icbq_status VARCHAR(10),
icbq_phone_number VARCHAR(20),
icbq_phone_code VARCHAR(10),
icbq_nextday_choice ENUM('Y','N','U') default 'U',
lead_id INT(9) UNSIGNED NOT NULL,
group_id VARCHAR(20) NOT NULL,
queue_priority TINYINT(2) default '0',
call_date DATETIME,
gmt_offset_now DECIMAL(4,2) DEFAULT '0.00',
modify_date TIMESTAMP,
index (icbq_status)
) ENGINE=MyISAM;
ALTER TABLE vicidial_email_list MODIFY message text character set utf8;
@@ -4056,6 +4086,9 @@ ALTER TABLE user_call_log_archive MODIFY user_call_log_id INT(9) UNSIGNED NOT NU
CREATE TABLE vicidial_inbound_survey_log_archive LIKE vicidial_inbound_survey_log;
CREATE UNIQUE INDEX visla_key on vicidial_inbound_survey_log_archive(uniqueid, call_date, campaign_id, lead_id);
CREATE TABLE vicidial_inbound_callback_queue_archive LIKE vicidial_inbound_callback_queue;
ALTER TABLE vicidial_inbound_callback_queue_archive MODIFY icbq_id INT(9) UNSIGNED NOT NULL;
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
@@ -4132,4 +4165,4 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1533',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1534',db_schema_update_date=NOW(),reload_timestamp=NOW();