diff --git a/www/vicidial/AST_agent_time_detail.php b/www/vicidial/AST_agent_time_detail.php index 817c5a19..605a6f59 100644 --- a/www/vicidial/AST_agent_time_detail.php +++ b/www/vicidial/AST_agent_time_detail.php @@ -62,6 +62,7 @@ # 230526-1740 - Patch for user_group bug, related to Issue #1346 # 240801-1130 - Code updates for PHP8 compatibility # 250912-1628 - PHP8 bug fixes +# 260427-1324 - Code updates for PHP8 compatibility # $startMS = microtime(); @@ -75,8 +76,8 @@ if (file_exists('options.php')) require('options.php'); } -$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; -$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; +$PHP_AUTH_USER=(array_key_exists('PHP_AUTH_USER', $_SERVER) ? $_SERVER['PHP_AUTH_USER'] : ""); +$PHP_AUTH_PW=(array_key_exists('PHP_AUTH_PW', $_SERVER) ? $_SERVER['PHP_AUTH_PW'] : ""); $PHP_SELF=$_SERVER['PHP_SELF']; $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF); if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} @@ -85,30 +86,36 @@ if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];} if (isset($_GET["group"])) {$group=$_GET["group"];} elseif (isset($_POST["group"])) {$group=$_POST["group"];} + else {$group="";} if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];} elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];} + else {$user_group="";} if (isset($_GET["shift"])) {$shift=$_GET["shift"];} elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} + else {$shift="";} if (isset($_GET["stage"])) {$stage=$_GET["stage"];} elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];} + else {$stage="";} if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];} elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];} + else {$file_download=0;} if (isset($_GET["show_parks"])) {$show_parks=$_GET["show_parks"];} elseif (isset($_POST["show_parks"])) {$show_parks=$_POST["show_parks"];} + else {$show_parks="";} if (isset($_GET["DB"])) {$DB=$_GET["DB"];} elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} -if (isset($_GET["submit"])) {$submit=$_GET["submit"];} - elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} + else {$SUBMIT="";} if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];} elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];} + else {$report_display_type="";} if (isset($_GET["time_in_sec"])) {$time_in_sec=$_GET["time_in_sec"];} elseif (isset($_POST["time_in_sec"])) {$time_in_sec=$_POST["time_in_sec"];} + else {$time_in_sec="";} if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];} elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];} - -$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB); + else {$search_archived_data="";} $MT[0]=''; $NOW_DATE = date("Y-m-d"); @@ -120,6 +127,8 @@ if (!isset($query_date)) {$query_date = $NOW_DATE;} if (!isset($end_date)) {$end_date = $NOW_DATE;} if (strlen($shift)<2) {$shift='ALL';} if (strlen($stage)<2) {$stage='NAME';} +$ASCII_text=""; $file_output=""; +$GRAPH=""; $graph_header=""; $graph_id=0; $report_name = 'Agent Time Detail'; $db_source = 'M'; @@ -144,21 +153,15 @@ if ($qm_conf_ct > 0) $SSreport_default_format = $row[6]; $SSallow_web_debug = $row[7]; } -if ($SSallow_web_debug < 1) {$DB=0;} +if ($SSallow_web_debug < 1 || !isset($DB)) {$DB=0;} +$DB=preg_replace("/[^0-9]/","",$DB); if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;} ##### END SETTINGS LOOKUP ##### ########################################### -$query_date = preg_replace('/[^- \:\_0-9a-zA-Z]/', '', $query_date); -$end_date = preg_replace('/[^- \:\_0-9a-zA-Z]/', '', $end_date); -$SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT); -$submit = preg_replace('/[^-_0-9a-zA-Z]/', '', $submit); -$file_download = preg_replace('/[^-_0-9a-zA-Z]/', '', $file_download); -$search_archived_data = preg_replace('/[^-_0-9a-zA-Z]/', '', $search_archived_data); -$report_display_type = preg_replace('/[^-_0-9a-zA-Z]/', '', $report_display_type); -$stage = preg_replace('/[^-_0-9a-zA-Z]/', '', $stage); -$show_parks = preg_replace('/[^-_0-9a-zA-Z]/', '', $show_parks); -$time_in_sec = preg_replace('/[^-_0-9a-zA-Z]/', '', $time_in_sec); +$query_date = preg_replace('/[^\-0-9]/', '', $query_date); +$end_date = preg_replace('/[^\-0-9]/', '', $end_date); +$file_download = preg_replace('/[^0-9]/', '', $file_download); # Variables filtered further down in the code # $group @@ -169,12 +172,24 @@ if ($non_latin < 1) $PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW); $shift = preg_replace('/[^-_0-9a-zA-Z]/', '', $shift); + $SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT); + $search_archived_data = preg_replace('/[^-_0-9a-zA-Z]/', '', $search_archived_data); + $report_display_type = preg_replace('/[^-_0-9a-zA-Z]/', '', $report_display_type); + $stage = preg_replace('/[^-_0-9a-zA-Z]/', '', $stage); + $show_parks = preg_replace('/[^-_0-9a-zA-Z]/', '', $show_parks); + $time_in_sec = preg_replace('/[^-_0-9a-zA-Z]/', '', $time_in_sec); } else { $PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW); $shift = preg_replace('/[^-_0-9\p{L}]/u', '', $shift); + $SUBMIT = preg_replace('/[^-_0-9\p{L}]/u', '', $SUBMIT); + $search_archived_data = preg_replace('/[^-_0-9\p{L}]/u', '', $search_archived_data); + $report_display_type = preg_replace('/[^-_0-9\p{L}]/u', '', $report_display_type); + $stage = preg_replace('/[^-_0-9\p{L}]/u', '', $stage); + $show_parks = preg_replace('/[^-_0-9\p{L}]/u', '', $show_parks); + $time_in_sec = preg_replace('/[^-_0-9\p{L}]/u', '', $time_in_sec); } if ($search_archived_data=="checked") @@ -207,8 +222,10 @@ if (file_exists('options.php')) } if ($user_case == '1') {$userSQL = 'ucase(user)';} -if ($user_case == '2') +else if ($user_case == '2') {$userSQL = 'lcase(user)';} +else + {$userSQL = '';} if (strlen($userSQL)<2) {$userSQL = 'user';} if (strlen($TIME_agenttimedetail)<1) @@ -388,6 +405,7 @@ $regexLOGallowed_campaigns = " $LOGallowed_campaigns "; $LOGadmin_viewable_groupsSQL=''; $whereLOGadmin_viewable_groupsSQL=''; +$rawLOGadmin_viewable_groupsSQL=''; if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) ) { $rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups); @@ -433,6 +451,8 @@ while ($i < $campaigns_to_print) $i=0; $group_string='|'; +$group_SQL=''; +$groupQS=''; $group_ct = count($group); while($i < $group_ct) { @@ -468,12 +488,14 @@ while ($i < $user_groups_to_print) { $row=mysqli_fetch_row($rslt); $user_groups[$i] =$row[0]; - if ($all_user_groups) {$user_group[$i]=$row[0];} + # if ($all_user_groups) {$user_group[$i]=$row[0];} - 8/14/25, never used $i++; } $i=0; $user_group_string='|'; +$user_group_SQL=''; +$user_groupQS=''; $user_group_ct = count($user_group); while($i < $user_group_ct) { @@ -562,7 +584,7 @@ if ($file_download < 1) echo "
";
}
-if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
+if ( !isset($group[0]) or (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
{
# echo "\n";
echo _QXZ("PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME BELOW AND CLICK SUBMIT")."\n";
@@ -571,6 +593,8 @@ if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
else
{
+ $time_BEGIN = "00:00:00";
+ $time_END = "23:59:59";
if ($shift == 'TEST')
{
$time_BEGIN = "09:45:00";
@@ -686,6 +710,10 @@ else
$PCusersARY=$MT;
$PCuser_namesARY=$MT;
$user_count=0;
+ $park_HEADER='';
+ $park_HEADER_DIV='';
+ $park_TOTALS='';
+ $park_AGENT_INFO='';
if ($show_parks)
{
@@ -701,14 +729,15 @@ else
$park_rslt=mysql_to_mysqli($park_stmt, $link);
while ($park_row=mysqli_fetch_row($park_rslt))
{
- $park_array[$park_row[0]][0]=$park_row[1];
- $park_array[$park_row[0]][1]=$park_row[2];
+ $park_array["$park_row[0]"][0]=$park_row[1];
+ $park_array["$park_row[0]"][1]=$park_row[2];
}
# Grab a list of sub_statuses sorted in order so they will appear in order in the resulting report - otherwise they could appear in any order
$ss_stmt="select distinct sub_status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_group_SQL order by sub_status asc limit 10000000;";
$ss_rslt=mysql_to_mysqli($ss_stmt, $link);
$j=0;
+ $subs_to_print=0;
while($ss_row=mysqli_fetch_row($ss_rslt))
{
$current_ss=$ss_row[0];
@@ -762,6 +791,22 @@ else
$j=0;
$k=0;
$uc=0;
+ $TOTcalls = 0;
+ $TOTwait = 0;
+ $TOTtalk = 0;
+ $TOTdispo = 0;
+ $TOTpause = 0;
+ $TOTdead = 0;
+ $TOTcustomer = 0;
+ $TOTconnected = 0;
+ $TOTALtime = 0;
+ $Swait=array();
+ $Stalk=array();
+ $Sdispo=array();
+ $Spause=array();
+ $Sdead=array();
+ $Scustomer=array();
+ $Sconnected=array();
while ($i < $rows_to_print)
{
$row=mysqli_fetch_row($rslt);
@@ -793,10 +838,11 @@ else
if ( ($lead > 0) and ((!preg_match("/NULL/i",$status)) and (strlen($status) > 0)) ) {$TOTcalls++;}
$user_found=0;
+ # $Scalls[$uc]=0;
if ($uc < 1)
{
$Suser[$uc] = $user;
- $Scalls[$uc] = 0;
+ $Scalls[$uc] = 0;
$uc++;
}
$m=0;
@@ -807,13 +853,13 @@ else
{
$user_found++;
- $Swait[$m] = ($Swait[$m] + $wait);
- $Stalk[$m] = ($Stalk[$m] + $talk);
- $Sdispo[$m] = ($Sdispo[$m] + $dispo);
- $Spause[$m] = ($Spause[$m] + $pause);
- $Sdead[$m] = ($Sdead[$m] + $dead);
- $Scustomer[$m] = ($Scustomer[$m] + $customer);
- $Sconnected[$m] = ($Sconnected[$m] + $connected);
+ $Swait[$m] = ((!isset($Swait[$m]) ? 0 : $Swait[$m]) + $wait);
+ $Stalk[$m] = ((!isset($Stalk[$m]) ? 0 : $Stalk[$m]) + $talk);
+ $Sdispo[$m] = ((!isset($Sdispo[$m]) ? 0 : $Sdispo[$m]) + $dispo);
+ $Spause[$m] = ((!isset($Spause[$m]) ? 0 : $Spause[$m]) + $pause);
+ $Sdead[$m] = ((!isset($Sdead[$m]) ? 0 : $Sdead[$m]) + $dead);
+ $Scustomer[$m] = ((!isset($Scustomer[$m]) ? 0 : $Scustomer[$m]) + $customer);
+ $Sconnected[$m] = ((!isset($Sconnected[$m]) ? 0 : $Sconnected[$m]) + $connected);
if ( ($lead > 0) and ((!preg_match("/NULL/i",$status)) and (strlen($status) > 0)) ) {$Scalls[$m]++;}
}
$m++;
@@ -870,10 +916,27 @@ else
##### BEGIN loop through each user formatting data for output
$AUTOLOGOUTflag=0;
$m=0;
+ $max_user_hpc=0;
+ $max_user_holds=0;
+ $max_connected=0;
+ $max_waitpct=0;
+ $max_talkpct=0;
+ $max_dispopct=0;
+ $max_pausepct=0;
+ $max_deadpct=0;
+ $max_avg_hold_time=0;
+ $max_total_hold_time=0;
+ $TOPsortMAX=0;
+ $TOTtimeTC=0;
+ $TOTuser_holds=0;
+ $TOTtotal_hold_time=0;
while ( ($m < $uc) and ($m < 50000) )
{
$SstatusesHTML='';
$SstatusesFILE='';
+ $fileToutput='';
+ $user_hpc='';
+ $user_holds=0;
$Stime[$m] = ($Swait[$m] + $Stalk[$m] + $Sdispo[$m] + $Spause[$m]);
$Swaitpct[$m]=MathZDC(100*$Swait[$m], $Stime[$m]);
$Stalkpct[$m]=MathZDC(100*$Stalk[$m], $Stime[$m]);
@@ -1108,6 +1171,12 @@ else
$Stime[$m]= sprintf("%10s", $Stime[$m]);
# PARK INFO
+ if (!isset($park_array[$Suser[$m]]))
+ {
+ $park_array[$Suser[$m]][0]=0;
+ $park_array[$Suser[$m]][1]=0;
+ }
+
if ($show_parks)
{
$user_holds=$park_array[$Suser[$m]][0]+0;
@@ -1658,7 +1727,7 @@ echo "";
if ($report_display_type=="HTML")
{
- echo $GRAPH.$GRAPH2.$GRAPH3.$max;
+ echo $GRAPH;
echo $JS_text;
}
else
diff --git a/www/vicidial/admin.php b/www/vicidial/admin.php
index 699d796f..b7a56114 100644
--- a/www/vicidial/admin.php
+++ b/www/vicidial/admin.php
@@ -27362,6 +27362,7 @@ if ($ADD==31)
$stmt="SELECT status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,min_sec,max_sec,answering_machine from vicidial_statuses where status NOT IN('INCALL','QUEUE') order by status;";
$rslt=mysql_to_mysqli($stmt, $link);
$statuses_to_print = mysqli_num_rows($rslt);
+ if ($DB) {echo "$statuses_to_print|$stmt|\n";}
$statuses_list='';
$dial_statuses_list='';
$qc_statuses_list='';