diff --git a/UPGRADE b/UPGRADE index 471cedbc..f093a63e 100644 --- a/UPGRADE +++ b/UPGRADE @@ -91,6 +91,11 @@ OTHER CHANGES: 14. Added Admin Utility to split lead lists into smaller lists +15. Added campaign options to minimize QC audited comments without closing the + frame, allow for the comments field to appear under all agent screen + tabs and the dispo screen, allow for the audited comments to be + displayed with managers in red and with a date/time stamp. + diff --git a/extras/MySQL_AST_CREATE_tables.sql b/extras/MySQL_AST_CREATE_tables.sql index c8f91398..6930a62c 100644 --- a/extras/MySQL_AST_CREATE_tables.sql +++ b/extras/MySQL_AST_CREATE_tables.sql @@ -909,7 +909,11 @@ wrapup_bypass ENUM('DISABLED','ENABLED') default 'ENABLED', wrapup_after_hotkey ENUM('DISABLED','ENABLED') default 'DISABLED', callback_active_limit SMALLINT(5) UNSIGNED default '0', callback_active_limit_override ENUM('N','Y') default 'N', -allow_chats ENUM('Y','N') default 'N' +allow_chats ENUM('Y','N') default 'N', +comments_all_tabs ENUM('DISABLED','ENABLED') default 'DISABLED', +comments_dispo_screen ENUM('DISABLED','ENABLED','REPLACE_CALL_NOTES') default 'DISABLED', +comments_callback_screen ENUM('DISABLED','ENABLED','REPLACE_CB_NOTES') default 'DISABLED', +qc_comment_history ENUM('CLICK','AUTO_OPEN','CLICK_ALLOW_MINIMIZE','AUTO_OPEN_ALLOW_MINIMIZE') default 'CLICK' ) ENGINE=MyISAM; CREATE TABLE vicidial_lists ( @@ -3306,4 +3310,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version'; UPDATE system_settings set vdc_agent_api_active='1'; -UPDATE system_settings SET db_schema_version='1387',db_schema_update_date=NOW(),reload_timestamp=NOW(); +UPDATE system_settings SET db_schema_version='1388',db_schema_update_date=NOW(),reload_timestamp=NOW(); diff --git a/extras/upgrade_2.10.sql b/extras/upgrade_2.10.sql index 5208c2cd..cb43b0c9 100644 --- a/extras/upgrade_2.10.sql +++ b/extras/upgrade_2.10.sql @@ -61,3 +61,10 @@ index (avatar_id) ) ENGINE=MyISAM; UPDATE system_settings SET db_schema_version='1387',db_schema_update_date=NOW() where db_schema_version < 1387; + +ALTER TABLE vicidial_campaigns ADD comments_all_tabs ENUM('DISABLED','ENABLED') default 'DISABLED'; +ALTER TABLE vicidial_campaigns ADD comments_dispo_screen ENUM('DISABLED','ENABLED','REPLACE_CALL_NOTES') default 'DISABLED'; +ALTER TABLE vicidial_campaigns ADD comments_callback_screen ENUM('DISABLED','ENABLED','REPLACE_CB_NOTES') default 'DISABLED'; +ALTER TABLE vicidial_campaigns ADD qc_comment_history ENUM('CLICK','AUTO_OPEN','CLICK_ALLOW_MINIMIZE','AUTO_OPEN_ALLOW_MINIMIZE') default 'CLICK'; + +UPDATE system_settings SET db_schema_version='1388',db_schema_update_date=NOW() where db_schema_version < 1388; diff --git a/www/agc/audit_comments.php b/www/agc/audit_comments.php index e5aa4ab0..341d1e03 100644 --- a/www/agc/audit_comments.php +++ b/www/agc/audit_comments.php @@ -9,94 +9,123 @@ # 121116-1322 - First build, added to vicidial codebase # 130802-0957 - Changed to PHP mysqli functions # 140304-2154 - Enabled special characters in comments +# 141120-1053 - Added user name and date and flag for admin user for comment log display, code cleanup # require_once("functions.php"); function audit_comments($lead_id,$list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log,$campaign) { $audit_comments_active=audit_comments_active($list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log); - if ($audit_comments_active) { + if ($audit_comments_active) + { //Get comment from list - $stmt="select comments from vicidial_list where lead_id='$lead_id' limit 1;"; - if ($format=='debug') { - echo "\n"; - } + $stmt="SELECT comments from vicidial_list where lead_id='$lead_id' limit 1;"; + if ($format=='debug') + {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); - if ($mel > 0) { - mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments2',$user,$server_ip,$session_name,$one_mysql_log); - } + if ($mel > 0) + {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments2',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); - if (strlen($row[0]) > 0) { + if (strlen($row[0]) > 0) + { $comment=$row[0]; //Put comment in comment table $stmt="INSERT INTO vicidial_comments (lead_id,user_id,list_id,campaign_id,comment) VALUES ('$lead_id','$user','$list_id','$campaign','".mysqli_real_escape_string($link, $comment)."');"; - if ($format=='debug') { - echo "\n"; - } + if ($format=='debug') + {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); - if ($mel > 0) { - mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments3',$user,$server_ip,$session_name,$one_mysql_log); - } + if ($mel > 0) + {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments3',$user,$server_ip,$session_name,$one_mysql_log);} $affected=mysqli_affected_rows($link); - if($affected>0) { + if($affected>0) + { $stmt="UPDATE vicidial_list set comments='' where lead_id='$lead_id';"; - if ($format=='debug') { - echo "\n"; - } + if ($format=='debug') + {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); - if ($mel > 0) { - mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments4',$user,$server_ip,$session_name,$one_mysql_log); - } - } else { + if ($mel > 0) + {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments4',$user,$server_ip,$session_name,$one_mysql_log);} + } + else + { mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditCommentsERROR-Comment not moved',$user,$server_ip,$session_name,$one_mysql_log); echo "\n"; - } - } - } -} -function audit_comments_active($list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log){ - $stmt="select count(audit_comments) from vicidial_lists_custom where list_id='$list_id' and audit_comments='1' limit 1;"; - if ($format=='debug') { - echo "\n"; - } + } + } + } + } + + +function audit_comments_active($list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log) + { + $stmt="SELECT count(audit_comments) from vicidial_lists_custom where list_id='$list_id' and audit_comments='1' limit 1;"; + if ($format=='debug') + {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); - if ($mel > 0) { - mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments5',$user,$server_ip,$session_name,$one_mysql_log); - } + if ($mel > 0) + {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments5',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); - if ($row[0] == '1') { + if ($row[0] == '1') + { return true; - } else { + } + else + { return false; - } -} -function get_audited_comments($lead_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log) { + } + } + + +function get_audited_comments($lead_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log) + { global $ACcount; global $ACcomments; - $stmt="select user_id,comment from vicidial_comments where lead_id='$lead_id';"; - if ($mel > 0) { - mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"00142-65-AuditComments:$stmt LeadID: $lead_id,$format,$user,$mel,$NOW_TIME,\$link,$server_ip,$session_name,$one_mysql_log",$user,$server_ip,$session_name,$one_mysql_log); - } + $stmt="SELECT user_id,comment,timestamp from vicidial_comments where lead_id='$lead_id' order by timestamp desc;"; $rslt=mysql_to_mysqli($stmt, $link); - if ($mel > 0) { - mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-69-AuditComments',$user,$server_ip,$session_name,$one_mysql_log); - } + if ($mel > 0) + {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-69-AuditComments',$user,$server_ip,$session_name,$one_mysql_log);} $ACcount=mysqli_num_rows($rslt); - mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-72-AuditComments $ACcount='.$ACcount,$user,$server_ip,$session_name,$one_mysql_log); - if($ACcount>0) { + if($ACcount>0) + { $i=0; - while ($i < $ACcount) { + while ($i < $ACcount) + { $row=mysqli_fetch_row($rslt); - mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-77-AuditComments UserID='.$row[0],$user,$server_ip,$session_name,$one_mysql_log); - $ACcomments .= "UserID: $row[0]\n"; - mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-79-AuditComments Comment='.$row[1],$user,$server_ip,$session_name,$one_mysql_log); - $ACcomments .= $row[1]; + $C_user[$i] = $row[0]; + $C_comment[$i] = $row[1]; + $C_date[$i] = $row[2]; + $i++; + } + + $i=0; + while ($i < $ACcount) + { + $C_name[$i]='Unknown'; + $C_level[$i]='1'; + $FCS=''; $FCE=''; + $stmt="SELECT full_name,user_level from vicidial_users where user='$C_user[$i]';"; + $rslt=mysql_to_mysqli($stmt, $link); + if ($mel > 0) + {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-70-AuditCommentsUser',$user,$server_ip,$session_name,$one_mysql_log);} + $Ucount=mysqli_num_rows($rslt); + if($Ucount>0) + { + $row=mysqli_fetch_row($rslt); + $C_name[$i] = $row[0]; + $C_level[$i] = $row[1]; + } + if ($C_level[$i] > 7) + {$FCS='--------ADMINFONTBEGIN--------'; $FCE='--------ADMINFONTEND--------';} + $ACcomments .= _QXZ("UserID: $FCS%1s - %2s$FCE, Date: %3s",0,'',$C_user[$i],$C_name[$i],$C_date[$i])."\n"; + $ACcomments .= $C_comment[$i]; $ACcomments .= "\n----------------------------------\n"; $i++; - } + } return true; - } else { + } + else + { return false; - } -} + } + } ?> diff --git a/www/agc/vdc_db_query.php b/www/agc/vdc_db_query.php index 02f3e192..20ec91d8 100644 --- a/www/agc/vdc_db_query.php +++ b/www/agc/vdc_db_query.php @@ -363,10 +363,11 @@ # 141024-0851 - Fixed issues with filtering of manual dial calls from call log or callbacks # 141111-0658 - Removed several AJAX text outputs from QXZ output # 141118-1231 - Formatting changes for QXZ output +# 141123-0933 - Added dispo_comments option input # -$version = '2.10-259'; -$build = '141118-1231'; +$version = '2.10-260'; +$build = '141123-0933'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=597; $one_mysql_log=0; @@ -603,6 +604,8 @@ if (isset($_GET["orig_pass"])) {$orig_pass=$_GET["orig_pass"];} elseif (isset($_POST["orig_pass"])) {$orig_pass=$_POST["orig_pass"];} if (isset($_GET["cid_lock"])) {$cid_lock=$_GET["cid_lock"];} elseif (isset($_POST["cid_lock"])) {$cid_lock=$_POST["cid_lock"];} +if (isset($_GET["dispo_comments"])) {$dispo_comments=$_GET["dispo_comments"];} + elseif (isset($_POST["dispo_comments"])) {$dispo_comments=$_POST["dispo_comments"];} if (isset($_GET["DB"])) {$DB=$_GET["DB"];} elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} @@ -8664,7 +8667,10 @@ if ($ACTION == 'updateDISPO') $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00285',$user,$server_ip,$session_name,$one_mysql_log);} } - $stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' where lead_id='$lead_id';"; + $commentsSQL=''; + if (strlen($dispo_comments)>0) + {$commentsSQL = ",comments='$dispo_comments'";} + $stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' $commentsSQL where lead_id='$lead_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142',$user,$server_ip,$session_name,$one_mysql_log);} diff --git a/www/agc/vicidial.php b/www/agc/vicidial.php index 51212879..5c8fb352 100644 --- a/www/agc/vicidial.php +++ b/www/agc/vicidial.php @@ -449,10 +449,11 @@ # 141116-1805 - Fixed issue #801 # 141118-1229 - Formatting changes for QXZ output # 141118-1439 - Added agent_email as webform and script variable +# 141121-1005 - Added new QC and comments campaign options # -$version = '2.10-420c'; -$build = '141118-1439'; +$version = '2.10-421c'; +$build = '141121-1005'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=80; $one_mysql_log=0; @@ -1468,7 +1469,7 @@ else $HKstatusnames = substr("$HKstatusnames", 0, -1); ##### grab the campaign settings - $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; + $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -1592,6 +1593,11 @@ else $wrapup_after_hotkey = $row[116]; $callback_active_limit = $row[117]; $callback_active_limit_override = $row[118]; + $comments_all_tabs = $row[119]; + $comments_dispo_screen = $row[120]; + $comments_callback_screen = $row[121]; + $qc_comment_history = $row[122]; + if ( ($callback_active_limit_override == 'Y') and ($callback_active_limit > 0) ) { @@ -2738,7 +2744,7 @@ else if ($on_hook_agent == 'Y') {$TEMP_SIP_user_DiaL = 'Local/8300@default';} ### insert a NEW record to the vicidial_manager table to be processed - $agent_login_data="||$NOW_TIME|NEW|N|$server_ip||Originate|$SIqueryCID|Channel: $TEMP_SIP_user_DiaL|Context: $ext_context|Exten: $session_id|Priority: 1|Callerid: $SIqueryCID|||||"; + $agent_login_data="||$NOW_TIME|NEW|N|$server_ip||Originate|$SIqueryCID|Channel: $TEMP_SIP_user_DiaL|Context: $ext_context|Exten: $session_id|Priority: 1|Callerid: \"$SIqueryCID\" <$campaign_cid>|||||"; $agent_login_stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $TEMP_SIP_user_DiaL','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: \"$SIqueryCID\" <$campaign_cid>','','','','','');"; if ( ($is_webphone != 'Y') and ($is_webphone != 'Y_API_LAUNCH') ) { @@ -3212,6 +3218,7 @@ $BPheight = ($MASTERheight - 250); # 50 - bottom buffer, Agent Xfer Span $SCheight = 49; # 49 - seconds on call display $SFheight = 65; # 65 - height of the script and form contents $SRheight = 69; # 69 - height of the script and form refrech links +$CHheight = ($JS_browser_height - 50); if ($webphone_location == 'bar') { $SCheight = ($SCheight + $webphone_height); @@ -3931,6 +3938,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var HKFSCREENup=0; var dial_next_failed=0; var xfer_agent_selected=0; + var comments_all_tabs=''; + var comments_dispo_screen=''; + var comments_callback_screen=''; + var qc_comment_history=''; + var OtherTab='0'; var DiaLControl_auto_HTML = "\" border=\"0\" alt=\" Pause \" />\" border=\"0\" alt=\"Resume\" />"; var DiaLControl_auto_HTML_ready = "\" border=\"0\" alt=\" Pause \" />\" border=\"0\" alt=\"Resume\" />"; var DiaLControl_auto_HTML_OFF = "\" border=\"0\" alt=\" Pause \" />\" border=\"0\" alt=\"Resume\" />"; @@ -6657,11 +6669,19 @@ function set_length(SLnumber,SLlength_goal,SLdirection) //Added By Poundteam for Audited Comments (Manual Dial Section Only) if (qc_enabled > 0) { - document.vicidial_form.ViewCommentButton.value = change_array[53]; - document.vicidial_form.audit_comments_button.value = change_array[53]; + document.vicidial_form.ViewCommentButton.value = change_array[53]; + document.vicidial_form.audit_comments_button.value = change_array[53]; + if (comments_all_tabs == 'ENABLED') + {document.vicidial_form.OtherViewCommentButton.value = change_array[53];} var REGACcomments = new RegExp("!N","g"); + var REGACfontbegin = new RegExp("--------ADMINFONTBEGIN--------","g"); + var REGACfontend = new RegExp("--------ADMINFONTEND--------","g"); change_array[54] = change_array[54].replace(REGACcomments, "\n"); - document.vicidial_form.audit_comments.value = change_array[54]; + change_array[54] = change_array[54].replace(REGACfontbegin, ""); + change_array[54] = change_array[54].replace(REGACfontend, ""); + document.getElementById("audit_comments").innerHTML = change_array[54]; + if ( ( (qc_comment_history=='AUTO_OPEN') || (qc_comment_history=='AUTO_OPEN_ALLOW_MINIMIZE') ) && (change_array[53]!='0') && (change_array[53]!='') ) + {ViewComments('ON');} } //END section Added By Poundteam for Audited Comments // Add here for AutoDial (VDADcheckINCOMING in vdc_db_query) @@ -7449,7 +7469,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection) { var REGcommentsNL = new RegExp("!N","g"); UDfieldsResponse_array[23] = UDfieldsResponse_array[23].replace(REGcommentsNL, "\n"); - document.vicidial_form.comments.value = UDfieldsResponse_array[23]; + if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') ) + {document.vicidial_form.other_tab_comments.value = UDfieldsResponse_array[23];} + else + {document.vicidial_form.comments.value = UDfieldsResponse_array[23];} } var regUDrank = new RegExp("rank,","ig"); if (fields_list.match(regUDrank)) @@ -7756,9 +7779,17 @@ function set_length(SLnumber,SLlength_goal,SLdirection) { document.vicidial_form.ViewCommentButton.value = MDnextResponse_array[51]; document.vicidial_form.audit_comments_button.value = MDnextResponse_array[51]; + if (comments_all_tabs == 'ENABLED') + {document.vicidial_form.OtherViewCommentButton.value = MDnextResponse_array[51];} var REGACcomments = new RegExp("!N","g"); + var REGACfontbegin = new RegExp("--------ADMINFONTBEGIN--------","g"); + var REGACfontend = new RegExp("--------ADMINFONTEND--------","g"); MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACcomments, "\n"); - document.vicidial_form.audit_comments.value = MDnextResponse_array[52]; + MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACfontbegin, ""); + MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACfontend, ""); + document.getElementById("audit_comments").innerHTML = MDnextResponse_array[52]; + if ( ( (qc_comment_history=='AUTO_OPEN') || (qc_comment_history=='AUTO_OPEN_ALLOW_MINIMIZE') ) && (MDnextResponse_array[51]!='0') && (MDnextResponse_array[51]!='') ) + {ViewComments('ON');} } //END section Added By Poundteam for Audited Comments @@ -8038,11 +8069,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection) document.vicidial_form.email.value =''; document.vicidial_form.security_phrase.value=''; document.vicidial_form.comments.value =''; - document.vicidial_form.audit_comments.value =''; + document.vicidial_form.other_tab_comments.value =''; + document.getElementById("audit_comments").innerHTML =''; if (qc_enabled > 0) { document.vicidial_form.ViewCommentButton.value =''; document.vicidial_form.audit_comments_button.value =''; + if (comments_all_tabs == 'ENABLED') + {document.vicidial_form.OtherViewCommentButton.value ='';} } document.vicidial_form.called_count.value =''; document.vicidial_form.rank.value =''; @@ -8083,6 +8117,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection) dial_next_failed=0; xfer_agent_selected=0; RefresHScript('CLEAR'); + ViewComments('OFF','OFF'); // document.getElementById('vcFormIFrame').src='./vdc_form_display.php?lead_id=&list_id=&stage=WELCOME'; } } @@ -8785,11 +8820,19 @@ function set_length(SLnumber,SLlength_goal,SLdirection) //Added By Poundteam for Audited Comments (Manual Dial Section Only) if (qc_enabled > 0) { - document.vicidial_form.ViewCommentButton.value = check_VDIC_array[53]; - document.vicidial_form.audit_comments_button.value = check_VDIC_array[53]; + document.vicidial_form.ViewCommentButton.value = check_VDIC_array[53]; + document.vicidial_form.audit_comments_button.value = check_VDIC_array[53]; + if (comments_all_tabs == 'ENABLED') + {document.vicidial_form.OtherViewCommentButton.value = check_VDIC_array[53];} var REGACcomments = new RegExp("!N","g"); + var REGACfontbegin = new RegExp("--------ADMINFONTBEGIN--------","g"); + var REGACfontend = new RegExp("--------ADMINFONTEND--------","g"); check_VDIC_array[54] = check_VDIC_array[54].replace(REGACcomments, "\n"); - document.vicidial_form.audit_comments.value = check_VDIC_array[54]; + check_VDIC_array[54] = check_VDIC_array[54].replace(REGACfontbegin, ""); + check_VDIC_array[54] = check_VDIC_array[54].replace(REGACfontend, ""); + document.getElementById("audit_comments").innerHTML = check_VDIC_array[54]; + if ( ( (qc_comment_history=='AUTO_OPEN') || (qc_comment_history=='AUTO_OPEN_ALLOW_MINIMIZE') ) && (check_VDIC_array[53]!='0') && (check_VDIC_array[53]!='') ) + {ViewComments('ON');} } //END section Added By Poundteam for Audited Comments // Add here for AutoDial (VDADcheckINCOMING in vdc_db_query) @@ -10209,6 +10252,12 @@ function set_length(SLnumber,SLlength_goal,SLdirection) // Update vicidial_list lead record with all altered values from form function CustomerData_update() { + if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') ) + { + var test_otcx = document.vicidial_form.other_tab_comments.value; + if (test_otcx.length > 0) + {document.vicidial_form.comments.value = document.vicidial_form.other_tab_comments.value} + } var REGcommentsAMP = new RegExp('&',"g"); var REGcommentsQUES = new RegExp("\\?","g"); var REGcommentsPOUND = new RegExp("\\#","g"); @@ -10300,7 +10349,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection) { document.getElementById("DispoManualQueueMessage").innerHTML = "
" + APIManualDialQueue + "
"; } - if (per_call_notes == 'ENABLED') + if ( (per_call_notes == 'ENABLED') && (comments_dispo_screen != 'REPLACE_CALL_NOTES') ) { var test_notes = document.vicidial_form.call_notes_dispo.value; if (test_notes.length > 0) @@ -10309,7 +10358,26 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } else { - document.getElementById("PerCallNotesContent").innerHTML = ""; + var test_notes = document.vicidial_form.call_notes_dispo.value; + if (test_notes.length > 0) + {document.vicidial_form.call_notes.value = document.vicidial_form.call_notes_dispo.value} + document.getElementById("PerCallNotesContent").innerHTML = ""; + } + + if ( (comments_dispo_screen == 'ENABLED') || (comments_dispo_screen == 'REPLACE_CALL_NOTES') ) + { + var test_commmentsD = document.vicidial_form.dispo_comments.value; + if (test_commmentsD.length > 0) + {document.vicidial_form.comments.value = document.vicidial_form.dispo_comments.value;} + + var dispo_comment_output = "
:
"; + dispo_comment_output = dispo_comment_output + "\n"; + dispo_comment_output = dispo_comment_output + "
\n"; + document.getElementById("DispoCommentsContent").innerHTML = dispo_comment_output; + } + else + { + document.getElementById("DispoCommentsContent").innerHTML = ""; } HidEGenDerPulldown(); @@ -10745,7 +10813,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } if (xmlhttp) { - DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&CallBackLeadStatus=" + CallBackLeadStatus + "&comments=" + encodeURIComponent(CallBackCommenTs) + "&custom_field_names=" + custom_field_names + "&call_notes=" + encodeURIComponent(document.vicidial_form.call_notes_dispo.value) + "&qm_dispo_code=" + DispoQMcsCODE + "&email_enabled=" + email_enabled + "&recording_id=" + VDDCU_recording_id + "&recording_filename=" + VDDCU_recording_filename + "&called_count=" + document.vicidial_form.called_count.value; + DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&CallBackLeadStatus=" + CallBackLeadStatus + "&comments=" + encodeURIComponent(CallBackCommenTs) + "&custom_field_names=" + custom_field_names + "&call_notes=" + encodeURIComponent(document.vicidial_form.call_notes_dispo.value) + "&dispo_comments=" + encodeURIComponent(document.vicidial_form.dispo_comments.value) + "&qm_dispo_code=" + DispoQMcsCODE + "&email_enabled=" + email_enabled + "&recording_id=" + VDDCU_recording_id + "&recording_filename=" + VDDCU_recording_filename + "&called_count=" + document.vicidial_form.called_count.value; xmlhttp.open('POST', 'vdc_db_query.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); xmlhttp.send(DSupdate_query); @@ -10802,15 +10870,19 @@ function set_length(SLnumber,SLlength_goal,SLdirection) document.vicidial_form.email.value =''; document.vicidial_form.security_phrase.value=''; document.vicidial_form.comments.value =''; - document.vicidial_form.audit_comments.value =''; + document.vicidial_form.other_tab_comments.value =''; + document.getElementById("audit_comments").innerHTML =''; if (qc_enabled > 0) { document.vicidial_form.ViewCommentButton.value =''; document.vicidial_form.audit_comments_button.value =''; + if (comments_all_tabs == 'ENABLED') + {document.vicidial_form.OtherViewCommentButton.value ='';} } document.vicidial_form.called_count.value =''; document.vicidial_form.call_notes.value =''; document.vicidial_form.call_notes_dispo.value =''; + document.vicidial_form.dispo_comments.value =''; VDCL_group_id = ''; fronter = ''; inOUT = 'OUT'; @@ -10935,6 +11007,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection) CBcommentsBoxhide(); EAcommentsBoxhide(); ContactSearchReset(); + ViewComments('OFF','OFF'); AgentDispoing = 0; @@ -12136,6 +12209,12 @@ else xtest=unescape(encoded); encoded=utf8_decode(xtest); + if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') ) + { + var test_otcx = document.vicidial_form.other_tab_comments.value; + if (test_otcx.length > 0) + {document.vicidial_form.comments.value = document.vicidial_form.other_tab_comments.value} + } if (urlschema == 'DEFAULT') { web_form_varsX = @@ -13031,6 +13110,8 @@ function phone_number_format(formatphone) { hideDiv('AgentXferViewSpan'); hideDiv(AXlocation); xfer_agent_selected=1; + if (AXuser=='0') + {xfer_agent_selected=0;} document.vicidial_form.xfernumber.value = AXuser; } @@ -13954,6 +14035,7 @@ function phone_number_format(formatphone) { hideDiv('post_phone_time_diff_span'); hideDiv('ivrParkControl'); hideDiv('InvalidOpenerSpan'); + hideDiv('OtherTabCommentsSpan'); if (deactivated_old_session < 1) {hideDiv('DeactivateDOlDSessioNSpan');} if (is_webphone!='Y') @@ -14131,6 +14213,7 @@ function phone_number_format(formatphone) { document.getElementById("GENDERhideFORie").innerHTML = ''; document.getElementById("GENDERhideFORieALT").innerHTML = ''; } + ViewComments('OFF','OFF'); showDiv('DispoSelectBox'); DispoSelectContent_create('','ReSET'); WaitingForNextStep=1; @@ -14811,21 +14894,44 @@ function phone_number_format(formatphone) { } } - function ViewComments(VCommstate) + function ViewComments(VCommstate,VCforcehide,VCspanname) { if ( (VCommstate == 'ON') ) { showDiv('ViewCommentsBox'); + if ( (qc_comment_history == 'CLICK_ALLOW_MINIMIZE') || (qc_comment_history == 'AUTO_OPEN_ALLOW_MINIMIZE') ) + { + document.getElementById("ViewCommentsBox").style.top = '350px'; + document.getElementById("ViewCommentsShowHide").innerHTML = ' - '; + } //view_comments_active = 1; - document.getElementById("viewcommentsdisplay").innerHTML = ""; + document.getElementById("viewcommentsdisplay").innerHTML = ""; + if (comments_all_tabs == 'ENABLED') + {document.getElementById("otherviewcommentsdisplay").innerHTML = "";} + if (VCspanname == 'dispo') + {document.getElementById("dispoviewcommentsdisplay").innerHTML = "";} } else { - hideDiv('ViewCommentsBox'); + if ( (qc_comment_history == 'CLICK_ALLOW_MINIMIZE') || (qc_comment_history == 'AUTO_OPEN_ALLOW_MINIMIZE') ) + { + document.getElementById("ViewCommentsBox").style.top = 'px'; + document.getElementById("ViewCommentsShowHide").innerHTML = ''; + if (VCforcehide == 'OFF') + {hideDiv('ViewCommentsBox');} + } + else + {hideDiv('ViewCommentsBox');} //view_comments_active = 0; document.getElementById("viewcommentsdisplay").innerHTML = ""; - document.vicidial_form.ViewCommentButton.value = document.vicidial_form.audit_comments_button.value; - + document.vicidial_form.ViewCommentButton.value = document.vicidial_form.audit_comments_button.value; + if (comments_all_tabs == 'ENABLED') + { + document.getElementById("otherviewcommentsdisplay").innerHTML = ""; + document.vicidial_form.OtherViewCommentButton.value = document.vicidial_form.audit_comments_button.value; + } + if (VCspanname == 'dispo') + {document.getElementById("dispoviewcommentsdisplay").innerHTML = "";} } } @@ -14906,6 +15012,14 @@ function phone_number_format(formatphone) { var CBMPheight = 'px'; document.getElementById("CallbacksButtons").style.top = CBMPheight; document.getElementById("CallbacksButtons").style.left = '300px'; + if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') ) + { + OtherTab='0'; + var test_otcx = document.vicidial_form.other_tab_comments.value; + if (test_otcx.length > 0) + {document.vicidial_form.comments.value = document.vicidial_form.other_tab_comments.value} + hideDiv('OtherTabCommentsSpan'); + } hideDiv('ScriptPanel'); hideDiv('ScriptRefresH'); hideDiv('FormPanel'); @@ -14967,9 +15081,17 @@ function phone_number_format(formatphone) { { var CBSPheight = 'px'; document.getElementById("CallbacksButtons").style.top = CBSPheight; - document.getElementById("CallbacksButtons").style.left = '360px'; + document.getElementById("CallbacksButtons").style.left = '340px'; showDiv('ScriptPanel'); showDiv('ScriptRefresH'); + if ( (OtherTab == '0') && (comments_all_tabs == 'ENABLED') ) + { + OtherTab='1'; + var test_otc = document.vicidial_form.comments.value; + if (test_otc.length > 0) + {document.vicidial_form.other_tab_comments.value = document.vicidial_form.comments.value} + showDiv('OtherTabCommentsSpan'); + } hideDiv('FormPanel'); hideDiv('FormRefresH'); hideDiv('EmailPanel'); @@ -14986,9 +15108,17 @@ function phone_number_format(formatphone) { { var CBFPheight = 'px'; document.getElementById("CallbacksButtons").style.top = CBFPheight; - document.getElementById("CallbacksButtons").style.left = '360px'; + document.getElementById("CallbacksButtons").style.left = '340px'; showDiv('FormPanel'); showDiv('FormRefresH'); + if ( (OtherTab == '0') && (comments_all_tabs == 'ENABLED') ) + { + OtherTab='1'; + var test_otc = document.vicidial_form.comments.value; + if (test_otc.length > 0) + {document.vicidial_form.other_tab_comments.value = document.vicidial_form.comments.value} + showDiv('OtherTabCommentsSpan'); + } hideDiv('EmailPanel'); hideDiv('EmailRefresH'); document.getElementById("MainTable").style.backgroundColor=""; @@ -15002,9 +15132,17 @@ function phone_number_format(formatphone) { { var CBFPheight = 'px'; document.getElementById("CallbacksButtons").style.top = CBFPheight; - document.getElementById("CallbacksButtons").style.left = '360px'; + document.getElementById("CallbacksButtons").style.left = '340px'; showDiv('EmailPanel'); showDiv('EmailRefresH'); + if ( (OtherTab == '0') && (comments_all_tabs == 'ENABLED') ) + { + OtherTab='1'; + var test_otc = document.vicidial_form.comments.value; + if (test_otc.length > 0) + {document.vicidial_form.other_tab_comments.value = document.vicidial_form.comments.value} + showDiv('OtherTabCommentsSpan'); + } document.getElementById("MainTable").style.backgroundColor=""; document.getElementById("MaiNfooter").style.backgroundColor=""; panel_bgcolor=''; @@ -15371,7 +15509,13 @@ $zi=2; if ($label_comments == '---HIDE---') { - echo " \n"; + echo " "; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; } else { @@ -15499,6 +15643,27 @@ if ($view_calls_in_queue > 0)
+ +\n"; + echo "$label_comments:
+ "; + if ( ($multi_line_comments) ) + {echo "\n";} + else + {echo "\n";} + echo "\n"; + } + else + { + echo "\n"; + } +?> + +
   
 
 @@ -15724,38 +15889,7 @@ if ($agent_display_dialable_leads > 0)
-
- - - - - px height='px'> - - - - - - -
- - - - - - - - - - -
-
-
-
- 		- -
- +
@@ -15849,6 +15983,7 @@ class="cust_form_text" value=""> +

@@ -15951,6 +16086,37 @@ class="cust_form_text" value="">;" id="ViewCommentsBox"> +
px height='px' cellpadding=3 cellspacing=4> + + + + + + +
 
+ +
+ + + + + + + + + + +
+
+
+
+ 		+ +
+ + \n"; + echo "\n"; + + echo "\n"; + + echo "\n"; + + echo "\n"; + echo "\n"; echo "\n"; @@ -31864,7 +31889,7 @@ if ($ADD==100000000000) echo "
To see information on one of the callbacks below, click on the INFO link. To call the customer back now, click on the DIAL link. If you click on a record below to dial it, it will be removed from the list.",0,'',$VD_login); ?>
diff --git a/www/vicidial/admin.php b/www/vicidial/admin.php index fc689045..9f5535d3 100644 --- a/www/vicidial/admin.php +++ b/www/vicidial/admin.php @@ -1866,6 +1866,14 @@ if (isset($_GET["callback_active_limit"])) {$callback_active_limit=$_GET["call elseif (isset($_POST["callback_active_limit"])) {$callback_active_limit=$_POST["callback_active_limit"];} if (isset($_GET["callback_active_limit_override"])) {$callback_active_limit_override=$_GET["callback_active_limit_override"];} elseif (isset($_POST["callback_active_limit_override"])) {$callback_active_limit_override=$_POST["callback_active_limit_override"];} +if (isset($_GET["comments_all_tabs"])) {$comments_all_tabs=$_GET["comments_all_tabs"];} + elseif (isset($_POST["comments_all_tabs"])) {$comments_all_tabs=$_POST["comments_all_tabs"];} +if (isset($_GET["comments_dispo_screen"])) {$comments_dispo_screen=$_GET["comments_dispo_screen"];} + elseif (isset($_POST["comments_dispo_screen"])) {$comments_dispo_screen=$_POST["comments_dispo_screen"];} +if (isset($_GET["comments_callback_screen"])) {$comments_callback_screen=$_GET["comments_callback_screen"];} + elseif (isset($_POST["comments_callback_screen"])) {$comments_callback_screen=$_POST["comments_callback_screen"];} +if (isset($_GET["qc_comment_history"])) {$qc_comment_history=$_GET["qc_comment_history"];} + elseif (isset($_POST["qc_comment_history"])) {$qc_comment_history=$_POST["qc_comment_history"];} if (isset($script_id)) {$script_id= strtoupper($script_id);} @@ -2618,6 +2626,10 @@ if ($non_latin < 1) $no_agent_ingroup_id = preg_replace('/[^-_0-9a-zA-Z]/','',$no_agent_ingroup_id); $pre_filter_phone_group_id = preg_replace('/[^-_0-9a-zA-Z]/','',$pre_filter_phone_group_id); $shift_enforcement = preg_replace('/[^-_0-9a-zA-Z]/','',$shift_enforcement); + $comments_all_tabs = preg_replace('/[^-_0-9a-zA-Z]/','',$comments_all_tabs); + $comments_dispo_screen = preg_replace('/[^-_0-9a-zA-Z]/','',$comments_dispo_screen); + $comments_callback_screen = preg_replace('/[^-_0-9a-zA-Z]/','',$comments_callback_screen); + $qc_comment_history = preg_replace('/[^-_0-9a-zA-Z]/','',$qc_comment_history); ### ALPHA-NUMERIC and underscore and dash and slash and dot $menu_timeout_prompt = preg_replace('/[^-\/\|\._0-9a-zA-Z]/','',$menu_timeout_prompt); @@ -3364,12 +3376,13 @@ else # 140902-0816 - Added callback_active_limit and callback_active_limit_override # 141111-0554 - Finalized adding QXZ translation to all admin files # 141118-1541 - Added agent_email script and webform variable +# 141121-0116 - Added campaign options for comments and QC comment history display in agent screen # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time -$admin_version = '2.10-453a'; -$build = '141118-1541'; +$admin_version = '2.10-454a'; +$build = '141121-0116'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -8221,7 +8234,7 @@ if ($ADD==20) $rslt=mysql_to_mysqli($stmt, $link); } - $stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override from vicidial_campaigns where campaign_id='$source_campaign_id';"; + $stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history from vicidial_campaigns where campaign_id='$source_campaign_id';"; $rslt=mysql_to_mysqli($stmt, $link); $stmtA="INSERT INTO vicidial_campaign_stats (campaign_id) values('$campaign_id');"; @@ -12139,7 +12152,7 @@ if ($ADD==41) if ( ($pause_max > 9) and ($pause_max <= $dial_timeout) ) {$pause_max = ($dial_timeout + 10);} - $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', auto_trim_hopper='$auto_trim_hopper', use_auto_hopper='$use_auto_hopper', auto_hopper_multi='$auto_hopper_multi', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns=$closer_campaignsSQL,use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset',drop_rate_group='$drop_rate_group',view_calls_in_queue='$view_calls_in_queue',view_calls_in_queue_launch='$view_calls_in_queue_launch',grab_calls_in_queue='$grab_calls_in_queue',call_requeue_button='$call_requeue_button',pause_after_each_call='$pause_after_each_call',no_hopper_dialing='$no_hopper_dialing',agent_dial_owner_only='$agent_dial_owner_only',agent_display_dialable_leads='$agent_display_dialable_leads',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',waitforsilence_options='$waitforsilence_options',agent_select_territories='$agent_select_territories',crm_popup_login='$crm_popup_login',crm_login_address='" . mysqli_real_escape_string($link, $crm_login_address) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysqli_real_escape_string($link, $start_call_url) . "',dispo_call_url='" . mysqli_real_escape_string($link, $dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',use_custom_cid='$use_custom_cid',scheduled_callbacks_alert='$scheduled_callbacks_alert',queuemetrics_callstatus_override='$queuemetrics_callstatus',extension_appended_cidname='$extension_appended_cidname',scheduled_callbacks_count='$scheduled_callbacks_count',manual_dial_override='$manual_dial_override',blind_monitor_warning='$blind_monitor_warning',blind_monitor_message='" . mysqli_real_escape_string($link, $blind_monitor_message) . "',blind_monitor_filename='$blind_monitor_filename',inbound_queue_no_dial='$inbound_queue_no_dial',timer_action_destination='$timer_action_destination',enable_xfer_presets='$enable_xfer_presets',hide_xfer_number_to_dial='$hide_xfer_number_to_dial',manual_dial_prefix='$manual_dial_prefix',customer_3way_hangup_logging='$customer_3way_hangup_logging',customer_3way_hangup_seconds='$customer_3way_hangup_seconds',customer_3way_hangup_action='$customer_3way_hangup_action',ivr_park_call='$ivr_park_call',ivr_park_call_agi='$ivr_park_call_agi',manual_preview_dial='$manual_preview_dial',realtime_agent_time_stats='$realtime_agent_time_stats',api_manual_dial='$api_manual_dial',manual_dial_call_time_check='$manual_dial_call_time_check',lead_order_randomize='$lead_order_randomize',lead_order_secondary='$lead_order_secondary',per_call_notes='$per_call_notes',my_callback_option='$my_callback_option',agent_lead_search='$agent_lead_search',agent_lead_search_method='$agent_lead_search_method',queuemetrics_phone_environment='$queuemetrics_phone_environment',auto_pause_precall='$auto_pause_precall',auto_resume_precall='$auto_resume_precall',auto_pause_precall_code='$auto_pause_precall_code',manual_dial_cid='$manual_dial_cid',post_phone_time_diff_alert='$post_phone_time_diff_alert',custom_3way_button_transfer='$custom_3way_button_transfer',available_only_tally_threshold='$available_only_tally_threshold',available_only_tally_threshold_agents='$available_only_tally_threshold_agents',dial_level_threshold='$dial_level_threshold',dial_level_threshold_agents='$dial_level_threshold_agents',safe_harbor_audio='$safe_harbor_audio',safe_harbor_menu_id='$safe_harbor_menu_id',callback_days_limit='$callback_days_limit',dl_diff_target_method='$dl_diff_target_method',disable_dispo_screen='$disable_dispo_screen',disable_dispo_status='$disable_dispo_status',screen_labels='$screen_labels',status_display_fields='$status_display_fields',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',pllb_grouping='$pllb_grouping',pllb_grouping_limit='$pllb_grouping_limit',call_count_limit='$call_count_limit',call_count_target='$call_count_target',callback_hours_block='$callback_hours_block',callback_list_calltime='$callback_list_calltime',user_group='$user_group',hopper_vlc_dup_check='$hopper_vlc_dup_check',in_group_dial='$in_group_dial',in_group_dial_select='$in_group_dial_select',safe_harbor_audio_field='$safe_harbor_audio_field',pause_after_next_call='$pause_after_next_call',owner_populate='$owner_populate',use_other_campaign_dnc='$use_other_campaign_dnc',allow_emails='$allow_emails',amd_inbound_group='$amd_inbound_group',amd_callmenu='$amd_callmenu',manual_dial_lead_id='$manual_dial_lead_id',dead_max='$dead_max',dispo_max='$dispo_max',pause_max='$pause_max',dead_max_dispo='$dead_max_dispo',dispo_max_dispo='$dispo_max_dispo',max_inbound_calls='$max_inbound_calls',manual_dial_search_checkbox='$manual_dial_search_checkbox',hide_call_log_info='$hide_call_log_info',timer_alt_seconds='$timer_alt_seconds',wrapup_bypass='$wrapup_bypass',wrapup_after_hotkey='$wrapup_after_hotkey',callback_active_limit='$callback_active_limit',callback_active_limit_override='$callback_active_limit_override' where campaign_id='$campaign_id';"; + $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', auto_trim_hopper='$auto_trim_hopper', use_auto_hopper='$use_auto_hopper', auto_hopper_multi='$auto_hopper_multi', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns=$closer_campaignsSQL,use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset',drop_rate_group='$drop_rate_group',view_calls_in_queue='$view_calls_in_queue',view_calls_in_queue_launch='$view_calls_in_queue_launch',grab_calls_in_queue='$grab_calls_in_queue',call_requeue_button='$call_requeue_button',pause_after_each_call='$pause_after_each_call',no_hopper_dialing='$no_hopper_dialing',agent_dial_owner_only='$agent_dial_owner_only',agent_display_dialable_leads='$agent_display_dialable_leads',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',waitforsilence_options='$waitforsilence_options',agent_select_territories='$agent_select_territories',crm_popup_login='$crm_popup_login',crm_login_address='" . mysqli_real_escape_string($link, $crm_login_address) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysqli_real_escape_string($link, $start_call_url) . "',dispo_call_url='" . mysqli_real_escape_string($link, $dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',use_custom_cid='$use_custom_cid',scheduled_callbacks_alert='$scheduled_callbacks_alert',queuemetrics_callstatus_override='$queuemetrics_callstatus',extension_appended_cidname='$extension_appended_cidname',scheduled_callbacks_count='$scheduled_callbacks_count',manual_dial_override='$manual_dial_override',blind_monitor_warning='$blind_monitor_warning',blind_monitor_message='" . mysqli_real_escape_string($link, $blind_monitor_message) . "',blind_monitor_filename='$blind_monitor_filename',inbound_queue_no_dial='$inbound_queue_no_dial',timer_action_destination='$timer_action_destination',enable_xfer_presets='$enable_xfer_presets',hide_xfer_number_to_dial='$hide_xfer_number_to_dial',manual_dial_prefix='$manual_dial_prefix',customer_3way_hangup_logging='$customer_3way_hangup_logging',customer_3way_hangup_seconds='$customer_3way_hangup_seconds',customer_3way_hangup_action='$customer_3way_hangup_action',ivr_park_call='$ivr_park_call',ivr_park_call_agi='$ivr_park_call_agi',manual_preview_dial='$manual_preview_dial',realtime_agent_time_stats='$realtime_agent_time_stats',api_manual_dial='$api_manual_dial',manual_dial_call_time_check='$manual_dial_call_time_check',lead_order_randomize='$lead_order_randomize',lead_order_secondary='$lead_order_secondary',per_call_notes='$per_call_notes',my_callback_option='$my_callback_option',agent_lead_search='$agent_lead_search',agent_lead_search_method='$agent_lead_search_method',queuemetrics_phone_environment='$queuemetrics_phone_environment',auto_pause_precall='$auto_pause_precall',auto_resume_precall='$auto_resume_precall',auto_pause_precall_code='$auto_pause_precall_code',manual_dial_cid='$manual_dial_cid',post_phone_time_diff_alert='$post_phone_time_diff_alert',custom_3way_button_transfer='$custom_3way_button_transfer',available_only_tally_threshold='$available_only_tally_threshold',available_only_tally_threshold_agents='$available_only_tally_threshold_agents',dial_level_threshold='$dial_level_threshold',dial_level_threshold_agents='$dial_level_threshold_agents',safe_harbor_audio='$safe_harbor_audio',safe_harbor_menu_id='$safe_harbor_menu_id',callback_days_limit='$callback_days_limit',dl_diff_target_method='$dl_diff_target_method',disable_dispo_screen='$disable_dispo_screen',disable_dispo_status='$disable_dispo_status',screen_labels='$screen_labels',status_display_fields='$status_display_fields',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',pllb_grouping='$pllb_grouping',pllb_grouping_limit='$pllb_grouping_limit',call_count_limit='$call_count_limit',call_count_target='$call_count_target',callback_hours_block='$callback_hours_block',callback_list_calltime='$callback_list_calltime',user_group='$user_group',hopper_vlc_dup_check='$hopper_vlc_dup_check',in_group_dial='$in_group_dial',in_group_dial_select='$in_group_dial_select',safe_harbor_audio_field='$safe_harbor_audio_field',pause_after_next_call='$pause_after_next_call',owner_populate='$owner_populate',use_other_campaign_dnc='$use_other_campaign_dnc',allow_emails='$allow_emails',amd_inbound_group='$amd_inbound_group',amd_callmenu='$amd_callmenu',manual_dial_lead_id='$manual_dial_lead_id',dead_max='$dead_max',dispo_max='$dispo_max',pause_max='$pause_max',dead_max_dispo='$dead_max_dispo',dispo_max_dispo='$dispo_max_dispo',max_inbound_calls='$max_inbound_calls',manual_dial_search_checkbox='$manual_dial_search_checkbox',hide_call_log_info='$hide_call_log_info',timer_alt_seconds='$timer_alt_seconds',wrapup_bypass='$wrapup_bypass',wrapup_after_hotkey='$wrapup_after_hotkey',callback_active_limit='$callback_active_limit',callback_active_limit_override='$callback_active_limit_override',comments_all_tabs='$comments_all_tabs',comments_dispo_screen='$comments_dispo_screen',comments_callback_screen='$comments_callback_screen',qc_comment_history='$qc_comment_history' where campaign_id='$campaign_id';"; $rslt=mysql_to_mysqli($stmtA, $link); if ($reset_hopper == 'Y') @@ -18043,7 +18056,7 @@ if ($ADD==31) $enable_vtiger_integration_LU = $row[0]; $vtiger_url_LU = $row[1]; - $stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,campaign_calldate,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,in_group_dial,in_group_dial_select,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override from vicidial_campaigns where campaign_id='$campaign_id' $LOGallowed_campaignsSQL;"; + $stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,campaign_calldate,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,in_group_dial,in_group_dial_select,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history from vicidial_campaigns where campaign_id='$campaign_id' $LOGallowed_campaignsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $campaign_name = $row[1]; @@ -18274,6 +18287,10 @@ if ($ADD==31) $wrapup_after_hotkey = $row[226]; $callback_active_limit = $row[227]; $callback_active_limit_override = $row[228]; + $comments_all_tabs = $row[229]; + $comments_dispo_screen = $row[230]; + $comments_callback_screen = $row[231]; + $qc_comment_history = $row[232]; if (preg_match('/DISABLED/', $list_order_mix)) {$DEFlistDISABLE = ''; $DEFstatusDISABLED=0;} @@ -19094,6 +19111,14 @@ if ($ADD==31) echo "
"._QXZ("Call Notes Per Call").": $NWB#campaigns-per_call_notes$NWE
"._QXZ("Comments All Tabs").": $NWB#campaigns-comments_all_tabs$NWE
"._QXZ("Comments Dispo Screen").": $NWB#campaigns-comments_dispo_screen$NWE
"._QXZ("Comments Callback Screen").": $NWB#campaigns-comments_callback_screen$NWE
"._QXZ("QC Comments History").": $NWB#campaigns-qc_comment_history$NWE
"._QXZ("Hide Call Log Info").": $NWB#campaigns-hide_call_log_info$NWE
"._QXZ("Agent Lead Search").": $NWB#campaigns-agent_lead_search$NWE
"; echo ""; echo ""; + echo ""; echo ""; echo ""; echo ""; @@ -31892,6 +31918,7 @@ if ($ADD==100000000000) echo ""; echo ""; echo ""; + echo ""; echo ""; echo ""; echo ""; diff --git a/www/vicidial/help.php b/www/vicidial/help.php index c5aec13b..00c91b4d 100644 --- a/www/vicidial/help.php +++ b/www/vicidial/help.php @@ -24,6 +24,7 @@ # 140705-0928 - Added custom list fields help section # 140706-0935 - Added callback_time_24hour # 140902-0815 - Added callback_active_limit and callback_active_limit_override +# 141123-1019 - Added help for new campaign comments options # @@ -1217,6 +1218,26 @@ if ($SSoutbound_autodial_active > 0)
Call Notes Per Call - Setting this option to ENABLED will allow agents to enter in notes for every call they handle in the agent interface. The notes entry field will appear below the Comments field in the agent interface. Also, if the Agent User Group is allowed to view Call Logs then the agent will be able to view past call notes for a lead at any time. Default is DISABLED. +
+ +
+Comments All Tabs - Setting this option to ENABLED will display the Comments field on all tabs in the main agent screen. Default is DISABLED. + +
+ +
+Comments Dispo Screen - Setting this option to ENABLED will display the Comments field at the top of the agent disposition screen. If the REPLACE_CALL_NOTES option is selected, then the Comments field will replace the Call Notes field on the disposition screen if Per Call Notes is enabled. Default is DISABLED. + +
+ +
+Comments Callback Screen - --THIS FEATURE IS CURRENTLY NON-FUNCTIONAL-- Setting this option to ENABLED will display the Comments field at the top of the callback scheduling screen. If the REPLACE_CB_NOTES option is selected, then the Comments field will replace the Callback Notes field on the callback scheduling screen. Default is DISABLED. + +
+ +
+QC Comments History - Setting this option to AUTO_OPEN will automatically open the QC comments history panel in the agent interface when a call goes to the agent screen that has QC comments. The MINIMIZE options will allow the QC Comment History panel to collapse to the bottom of the screen when you click to hide it instead of it disappearing completely. Default is CLICK. +

\n"; echo ""; - $stmt="SELECT server_id,server_description,server_ip,active,asterisk_version,max_vicidial_trunks,local_gmt from servers $whereLOGadmin_viewable_groupsSQL order by server_id"; + $stmt="SELECT server_id,server_description,server_ip,active,asterisk_version,max_vicidial_trunks,local_gmt,active_agent_login_server from servers $whereLOGadmin_viewable_groupsSQL order by server_id"; $rslt=mysql_to_mysqli($stmt, $link); $servers_to_print = mysqli_num_rows($rslt); @@ -31875,6 +31900,7 @@ if ($ADD==100000000000) echo ""._QXZ("NAME").""._QXZ("SERVER IP").""._QXZ("ACTIVE").""._QXZ("AGENT").""._QXZ("ASTERISK").""._QXZ("TRUNKS").""._QXZ("GMT")."$row[1]$row[2]$row[3]$row[7]$row[4]$row[5]$row[6]