ViciDial/agc_2-X
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Added ability to transfer customer chats to another chat group or agent

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Added API Log Report to Admin Utilities page

git-svn-id: svn://192.168.202.10@2485 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2016-03-05 15:12:59 +00:00
parent 593ad99295
commit 5b8763d1be
12 changed files with 1144 additions and 24 deletions
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www/chat_customer/customer_chat_functions.php
+16 -4
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@@ -9,6 +9,7 @@
# 160108-1710 - Added available_agents variable
# 160120-1943 - Added show_email variable
# 160203-1051 - Added display of chat message after ending it
# 160303-0055 - Added code for chat transfers
#
require("dbconnect_mysqli.php");
@@ -165,11 +166,18 @@ if ($action=="leave_chat" && $user && $chat_id) {
$upd_stmt="UPDATE vicidial_list set status='CDROP' where lead_id='$lead_id'";
$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
$ins_stmt="INSERT IGNORE INTO vicidial_chat_archive SELECT chat_id, chat_start_time, 'DROP', chat_creator, group_id, lead_id From vicidial_live_chats where chat_id='$chat_id'";
$ins_stmt="INSERT IGNORE INTO vicidial_chat_archive SELECT chat_id, chat_start_time, 'DROP', chat_creator, group_id, lead_id, transferring_agent, user_direct, user_direct_group_id From vicidial_live_chats where chat_id='$chat_id'";
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
$del_stmt="DELETE from vicidial_live_chats where chat_id='$chat_id'";
$del_rslt=mysql_to_mysqli($del_stmt, $link);
# ARCHIVE CHAT IN CASE CUSTOMER IS LEAVING WHILE BEING TRANSFERRED
$archive_log_stmt="insert ignore into vicidial_chat_log_archive select * from vicidial_chat_log where chat_id='$chat_id'";
$archive_log_rslt=mysql_to_mysqli($archive_log_stmt, $link);
$del_log_stmt="delete from vicidial_chat_log where chat_id='$chat_id'";
$del_log_rslt=mysql_to_mysqli($del_log_stmt, $link);
} else {
# CHAT IS LIVE/AGENT NEEDS NOTIFICATION
$ins_alert_stmt="INSERT INTO vicidial_chat_log(poster, chat_member_name, message_time, message, chat_id, chat_level) SELECT '$chat_creator', full_name, now(), '$chat_member_name has left chat', '$chat_id', '1' from vicidial_users where user='$chat_creator'";
@@ -180,7 +188,7 @@ if ($action=="leave_chat" && $user && $chat_id) {
}
if ($action=="update_chat_window" && $chat_id) {
$status_stmt="SELECT status, chat_creator from vicidial_live_chats where chat_id='$chat_id'";
$status_stmt="SELECT status, chat_creator, transferring_agent from vicidial_live_chats where chat_id='$chat_id'";
$status_rslt=mysql_to_mysqli($status_stmt, $link);
if (mysqli_num_rows($status_rslt)==0) {
# JCJ - comment out to display in Javascript function that calls this in parent page.
@@ -217,8 +225,8 @@ if ($action=="update_chat_window" && $chat_id) {
}
## CHECK IF CHAT IS ACTIVE, IF SO GRAB DISTINCT USERS IN ORDER OF POST TO ASSIGN COLORS
if ($status_row[0]=="LIVE") {
$live_stmt="SELECT * from vicidial_live_chats vlc, vicidial_chat_participants vcp where vlc.chat_id='$chat_id' and status='LIVE' and vlc.chat_id=vcp.chat_id and vcp.chat_member='$user'";
if ($status_row[0]=="LIVE" || ($status_row[0]=="WAITING" && $status_row[2]!="")) {
$live_stmt="SELECT * from vicidial_live_chats vlc, vicidial_chat_participants vcp where vlc.chat_id='$chat_id' and (status='LIVE' or (status='WAITING' and transferring_agent is not null)) and vlc.chat_id=vcp.chat_id and vcp.chat_member='$user'";
$live_rslt=mysql_to_mysqli($live_stmt, $link);
if (mysqli_num_rows($live_rslt)>0) {
echo "<font class='chat_title bold'>"._QXZ("Current chat").": $chat_id</font><BR/>\n";
@@ -246,6 +254,10 @@ if ($action=="update_chat_window" && $chat_id) {
echo "<li><font color='$color_array[$chat_color_key]' class='chat_message bold'>$row[5]</font> <font class='chat_timestamp bold'>($row[3])</font> - <font class='chat_message ".$style_array[$row[6]]."'>$row[2]</font></li>\n";
}
if ($status_row[0]=="WAITING" && $status_row[2]!="") {
echo "<BR><font class='chat_message bold'>"._QXZ("Currently being transferred, waiting for agent...")."</font><BR/>\n";
}
## PLAY AUDIO FILE IF THERE ARE NEW MESSAGES
$current_messages=mysqli_num_rows($rslt);
echo "<input type='hidden' id='current_message_count' name='current_message_count' value='$current_messages'>\n";