diff --git a/bin/AST_VDadapt.pl b/bin/AST_VDadapt.pl index 9ab81ac4..c3076783 100644 --- a/bin/AST_VDadapt.pl +++ b/bin/AST_VDadapt.pl @@ -14,6 +14,7 @@ # - alter code so that DROP percentages would calculate only about once a minute no matter he loop delay # 60828-1149 - add field for target dial_level difference, -1 would target one agent waiting, +1 would target 1 customer waiting # 60919-1243 - changed variables to use arrays for all campaign-specific values +# 61215-1110 - added answered calls stats and use drops as percentage of answered for today # # constants @@ -608,18 +609,24 @@ sub calculate_drops { $RESETdrop_count_updater++; $VCScalls_today[$i]=0; +$VCSanswers_today[$i]=0; $VCSdrops_today[$i]=0; $VCSdrops_today_pct[$i]=0; +$VCSdrops_answers_today_pct[$i]=0; $VCScalls_hour[$i]=0; +$VCSanswers_hour[$i]=0; $VCSdrops_hour[$i]=0; $VCSdrops_hour_pct[$i]=0; $VCScalls_halfhour[$i]=0; +$VCSanswers_halfhour[$i]=0; $VCSdrops_halfhour[$i]=0; $VCSdrops_halfhour_pct[$i]=0; $VCScalls_five[$i]=0; +$VCSanswers_five[$i]=0; $VCSdrops_five[$i]=0; $VCSdrops_five_pct[$i]=0; $VCScalls_one[$i]=0; +$VCSanswers_one[$i]=0; $VCSdrops_one[$i]=0; $VCSdrops_one_pct[$i]=0; @@ -638,6 +645,20 @@ while ($sthArows > $rec_count) $sthA->finish(); if ($VCScalls_one[$i] > 0) { + # LAST MINUTE ANSWERS + $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_one' and status NOT IN('NA','B');"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VCSanswers_one[$i] = "$aryA[0]"; + $rec_count++; + } + $sthA->finish(); + # LAST MINUTE DROPS $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_one' and status IN('DROP','XDROP');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -672,6 +693,20 @@ while ($sthArows > $rec_count) $sthA->finish(); if ($VCScalls_today[$i] > 0) { + # TODAY ANSWERS + $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_date' and status NOT IN('NA','B');"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VCSanswers_today[$i] = "$aryA[0]"; + $rec_count++; + } + $sthA->finish(); + # TODAY DROPS $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_date' and status IN('DROP','XDROP');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -684,7 +719,10 @@ if ($VCScalls_today[$i] > 0) if ($VCSdrops_today[$i] > 0) { $VCSdrops_today_pct[$i] = ( ($VCSdrops_today[$i] / $VCScalls_today[$i]) * 100 ); - $VCSdrops_today_pct[$i] = sprintf("%.2f", $VCSdrops_today_pct[$i]); + $VCSdrops_today_pct[$i] = sprintf("%.2f", $VCSdrops_today_pct[$i]); + if ($VCSanswers_today[$i] < 1) {$VCSanswers_today[$i] = 1;} + $VCSdrops_answers_today_pct[$i] = ( ($VCSdrops_today[$i] / $VCSanswers_today[$i]) * 100 ); + $VCSdrops_answers_today_pct[$i] = sprintf("%.2f", $VCSdrops_answers_today_pct[$i]); } $rec_count++; } @@ -706,6 +744,20 @@ while ($sthArows > $rec_count) $sthA->finish(); if ($VCScalls_hour[$i] > 0) { + # ANSWERS LAST HOUR + $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_hour' and status NOT IN('NA','B');"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VCSanswers_hour[$i] = "$aryA[0]"; + $rec_count++; + } + $sthA->finish(); + # DROP LAST HOUR $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_hour' and status IN('DROP','XDROP');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -740,6 +792,20 @@ while ($sthArows > $rec_count) $sthA->finish(); if ($VCScalls_halfhour[$i] > 0) { + # ANSWERS HALFHOUR + $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_halfhour' and status NOT IN('NA','B');"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VCSanswers_halfhour[$i] = "$aryA[0]"; + $rec_count++; + } + $sthA->finish(); + # DROPS HALFHOUR $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_halfhour' and status IN('DROP','XDROP');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -774,6 +840,20 @@ while ($sthArows > $rec_count) $sthA->finish(); if ($VCScalls_five[$i] > 0) { + # ANSWERS FIVEMINUTE + $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_five' and status NOT IN('NA','B');"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VCSanswers_five[$i] = "$aryA[0]"; + $rec_count++; + } + $sthA->finish(); + # DROPS FIVEMINUTE $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_five' and status IN('DROP','XDROP');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -840,7 +920,7 @@ $VCSagents_active[$i] = ($VCSINCALL[$i] + $VCSREADY[$i] + $VCSCLOSER[$i]); if ($campaign_id[$i] =~ /CLOSER/) { # GET AVERAGES FROM THIS CAMPAIGN - $stmtA = "SELECT differential_onemin[$i],agents_average_onemin[$i] from vicidial_campaign_stats where campaign_id='$campaign_id[$i]';"; + $stmtA = "SELECT differential_onemin,agents_average_onemin from vicidial_campaign_stats where campaign_id='$campaign_id[$i]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; @@ -861,7 +941,7 @@ else } ## UPDATE STATS FOR CAMPAIGN -$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$i]',drops_today='$VCSdrops_today[$i]',drops_today_pct='$VCSdrops_today_pct[$i]',calls_hour='$VCScalls_hour[$i]',drops_hour='$VCSdrops_hour[$i]',drops_hour_pct='$VCSdrops_hour_pct[$i]',calls_halfhour='$VCScalls_halfhour[$i]',drops_halfhour='$VCSdrops_halfhour[$i]',drops_halfhour_pct='$VCSdrops_halfhour_pct[$i]',calls_fivemin='$VCScalls_five[$i]',drops_fivemin='$VCSdrops_five[$i]',drops_fivemin_pct='$VCSdrops_five_pct[$i]',calls_onemin='$VCScalls_one[$i]',drops_onemin='$VCSdrops_one[$i]',drops_onemin_pct='$VCSdrops_one_pct[$i]' where campaign_id='$campaign_id[$i]';"; +$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$i]',answers_today='$VCSanswers_today[$i]',drops_today='$VCSdrops_today[$i]',drops_today_pct='$VCSdrops_today_pct[$i]',drops_answers_today_pct='$VCSdrops_answers_today_pct[$i]',calls_hour='$VCScalls_hour[$i]',answers_hour='$VCSanswers_hour[$i]',drops_hour='$VCSdrops_hour[$i]',drops_hour_pct='$VCSdrops_hour_pct[$i]',calls_halfhour='$VCScalls_halfhour[$i]',answers_halfhour='$VCSanswers_halfhour[$i]',drops_halfhour='$VCSdrops_halfhour[$i]',drops_halfhour_pct='$VCSdrops_halfhour_pct[$i]',calls_fivemin='$VCScalls_five[$i]',answers_fivemin='$VCSanswers_five[$i]',drops_fivemin='$VCSdrops_five[$i]',drops_fivemin_pct='$VCSdrops_five_pct[$i]',calls_onemin='$VCScalls_one[$i]',answers_onemin='$VCSanswers_one[$i]',drops_onemin='$VCSdrops_one[$i]',drops_onemin_pct='$VCSdrops_one_pct[$i]' where campaign_id='$campaign_id[$i]';"; $affected_rows = $dbhA->do($stmtA); if ($DBX) {print "$campaign_id[$i]|$stmtA|\n";} @@ -936,10 +1016,11 @@ if ( ($dial_method[$i] =~ /ADAPT_HARD_LIMIT|ADAPT_AVERAGE|ADAPT_TAPERED/) || ($f } $adaptive_string .= "DROP STATS-\n"; $adaptive_string .= " TODAY DROPS: $VCScalls_today[$i] $VCSdrops_today[$i] $VCSdrops_today_pct[$i]%\n"; - $adaptive_string .= " ONE HOUR DROPS: $VCScalls_hour[$i] $VCSdrops_hour[$i] $VCSdrops_hour_pct[$i]%\n"; - $adaptive_string .= " HALF HOUR DROPS: $VCScalls_halfhour[$i] $VCSdrops_halfhour[$i] $VCSdrops_halfhour_pct[$i]%\n"; - $adaptive_string .= " FIVE MIN DROPS: $VCScalls_five[$i] $VCSdrops_five[$i] $VCSdrops_five_pct[$i]%\n"; - $adaptive_string .= " ONE MIN DROPS: $VCScalls_one[$i] $VCSdrops_one[$i] $VCSdrops_one_pct[$i]%\n"; + $adaptive_string .= " ANSWER DROPS: $VCSanswers_today[$i] $VCSdrops_answers_today_pct[$i]%\n"; + $adaptive_string .= " ONE HOUR DROPS: $VCScalls_hour[$i]/$VCSanswers_hour[$i] $VCSdrops_hour[$i] $VCSdrops_hour_pct[$i]%\n"; + $adaptive_string .= " HALF HOUR DROPS: $VCScalls_halfhour[$i]/$VCSanswers_halfhour[$i] $VCSdrops_halfhour[$i] $VCSdrops_halfhour_pct[$i]%\n"; + $adaptive_string .= " FIVE MIN DROPS: $VCScalls_five[$i]/$VCSanswers_five[$i] $VCSdrops_five[$i] $VCSdrops_five_pct[$i]%\n"; + $adaptive_string .= " ONE MIN DROPS: $VCScalls_one[$i]/$VCSanswers_one[$i] $VCSdrops_one[$i] $VCSdrops_one_pct[$i]%\n"; ### DROP PERCENTAGE RULES TO LOWER DIAL_LEVEL ### if ( ($VCScalls_one[$i] > 20) && ($VCSdrops_one_pct[$i] > 50) ) @@ -947,7 +1028,7 @@ if ( ($dial_method[$i] =~ /ADAPT_HARD_LIMIT|ADAPT_AVERAGE|ADAPT_TAPERED/) || ($f $intensity_dial_level[$i] = ($intensity_dial_level[$i] / 2); $adaptive_string .= " DROP RATE OVER 50% FOR LAST MINUTE! CUTTING DIAL LEVEL TO: $intensity_dial_level[$i]\n"; } - if ( ($VCScalls_today[$i] > 50) && ($VCSdrops_today_pct[$i] > $adaptive_dropped_percentage[$i]) ) + if ( ($VCScalls_today[$i] > 50) && ($VCSdrops_answers_today_pct[$i] > $adaptive_dropped_percentage[$i]) ) { if ($dial_method[$i] =~ /ADAPT_HARD_LIMIT/) { diff --git a/extras/MySQL_AST_CREATE_tables.sql b/extras/MySQL_AST_CREATE_tables.sql index 5d5e8aca..ac0688f4 100644 --- a/extras/MySQL_AST_CREATE_tables.sql +++ b/extras/MySQL_AST_CREATE_tables.sql @@ -754,18 +754,24 @@ campaign_id VARCHAR(20) PRIMARY KEY NOT NULL, update_time TIMESTAMP, dialable_leads INT(9) UNSIGNED default '0', calls_today INT(9) UNSIGNED default '0', +answers_today INT(9) UNSIGNED default '0', drops_today INT(9) UNSIGNED default '0', drops_today_pct VARCHAR(6) default '0', +drops_answers_today_pct VARCHAR(6) default '0', calls_hour INT(9) UNSIGNED default '0', +answers_hour INT(9) UNSIGNED default '0', drops_hour INT(9) UNSIGNED default '0', drops_hour_pct VARCHAR(6) default '0', calls_halfhour INT(9) UNSIGNED default '0', +answers_halfhour INT(9) UNSIGNED default '0', drops_halfhour INT(9) UNSIGNED default '0', drops_halfhour_pct VARCHAR(6) default '0', calls_fivemin INT(9) UNSIGNED default '0', +answers_fivemin INT(9) UNSIGNED default '0', drops_fivemin INT(9) UNSIGNED default '0', drops_fivemin_pct VARCHAR(6) default '0', calls_onemin INT(9) UNSIGNED default '0', +answers_onemin INT(9) UNSIGNED default '0', drops_onemin INT(9) UNSIGNED default '0', drops_onemin_pct VARCHAR(6) default '0', differential_onemin VARCHAR(20) default '0', diff --git a/extras/upgrade_2.0.2.sql b/extras/upgrade_2.0.2.sql index 01d01f2c..5a81197d 100644 --- a/extras/upgrade_2.0.2.sql +++ b/extras/upgrade_2.0.2.sql @@ -50,3 +50,10 @@ ALTER TABLE recording_log ADD lead_id INT(9) UNSIGNED; ALTER TABLE recording_log ADD index (lead_id); ALTER TABLE recording_log ADD user VARCHAR(20); ALTER TABLE recording_log ADD index (user); + +ALTER TABLE vicidial_campaign_stats ADD answers_today INT(9) UNSIGNED default '0' AFTER calls_today; +ALTER TABLE vicidial_campaign_stats ADD drops_answers_today_pct VARCHAR(6) default '0' AFTER drops_today_pct; +ALTER TABLE vicidial_campaign_stats ADD answers_hour INT(9) UNSIGNED default '0' AFTER calls_hour; +ALTER TABLE vicidial_campaign_stats ADD answers_halfhour INT(9) UNSIGNED default '0' AFTER calls_halfhour; +ALTER TABLE vicidial_campaign_stats ADD answers_fivemin INT(9) UNSIGNED default '0' AFTER calls_fivemin; +ALTER TABLE vicidial_campaign_stats ADD answers_onemin INT(9) UNSIGNED default '0' AFTER calls_onemin; diff --git a/www/vicidial/AST_VDADstats.php b/www/vicidial/AST_VDADstats.php index 5dde09ac..3dd9b290 100644 --- a/www/vicidial/AST_VDADstats.php +++ b/www/vicidial/AST_VDADstats.php @@ -7,6 +7,7 @@ # # 60619-1718 - Added variable filtering to eliminate SQL injection attack threat # - Added required user/pass to gain access to this page +# 61215-1139 - Added drop percentage of answered and round-2 decimal # header ("Content-type: text/html; charset=utf-8"); @@ -119,7 +120,7 @@ if ( ($row[0] < 1) or ($row[1] < 1) ) else { $average_hold_seconds = ($row[1] / $row[0]); - $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = round($average_hold_seconds, 2); $average_hold_seconds = sprintf("%10s", $average_hold_seconds); } echo "Total Calls placed from this Campaign: $TOTALcalls\n"; @@ -132,32 +133,49 @@ $stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= ' $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); - $DROPcalls = sprintf("%10s", $row[0]); +$DROPcallsRAW = $row[0]; +$DROPseconds = $row[1]; + +$stmt="select count(*) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status NOT IN('NA','B');"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$row=mysql_fetch_row($rslt); +$ANSWERcalls = $row[0]; + if ( ($DROPcalls < 1) or ($TOTALcalls < 1) ) {$DROPpercent = '0';} else { - $DROPpercent = (($DROPcalls / $TOTALcalls) * 100); - $DROPpercent = round($DROPpercent, 0); + $DROPpercent = (($DROPcallsRAW / $TOTALcalls) * 100); + $DROPpercent = round($DROPpercent, 2); } -if ( ($row[0] < 1) or ($row[1] < 1) ) +if ( ($DROPcalls < 1) or ($ANSWERcalls < 1) ) + {$DROPANSWERpercent = '0';} +else + { + $DROPANSWERpercent = (($DROPcallsRAW / $ANSWERcalls) * 100); + $DROPANSWERpercent = round($DROPANSWERpercent, 2); + } + +if ( ($DROPseconds < 1) or ($DROPcallsRAW < 1) ) {$average_hold_seconds = ' 0';} else { - $average_hold_seconds = ($row[1] / $row[0]); - $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = ($DROPseconds / $DROPcallsRAW); + $average_hold_seconds = round($average_hold_seconds, 2); $average_hold_seconds = sprintf("%10s", $average_hold_seconds); } echo "Total DROP Calls: $DROPcalls $DROPpercent%\n"; +echo "Percent of DROP Calls taken out of Answers: $DROPcalls / $ANSWERcalls $DROPANSWERpercent%\n"; echo "Average Length for DROP Calls in seconds: $average_hold_seconds\n"; echo "\n"; echo "---------- AUTO-DIAL NO ANSWERS\n"; -$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status='NA' and (length_in_sec <= 60 or length_in_sec is null);"; +$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status IN('NA','B') and (length_in_sec <= 60 or length_in_sec is null);"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); @@ -168,7 +186,7 @@ if ( ($NAcalls < 1) or ($TOTALcalls < 1) ) else { $NApercent = (($NAcalls / $TOTALcalls) * 100); - $NApercent = round($NApercent, 0); + $NApercent = round($NApercent, 2); } if ( ($row[0] < 1) or ($row[1] < 1) ) @@ -176,11 +194,11 @@ if ( ($row[0] < 1) or ($row[1] < 1) ) else { $average_na_seconds = ($row[1] / $row[0]); - $average_na_seconds = round($average_na_seconds, 0); + $average_na_seconds = round($average_na_seconds, 2); $average_na_seconds = sprintf("%10s", $average_na_seconds); } -echo "Total NA calls -Busy,Disconnect,BTvoicemail: $NAcalls $NApercent%\n"; +echo "Total NA calls -Busy,Disconnect,RingNoAnswer: $NAcalls $NApercent%\n"; echo "Average Call Length for NA Calls in seconds: $average_na_seconds\n"; diff --git a/www/vicidial/AST_timeonVDADall.php b/www/vicidial/AST_timeonVDADall.php index b4c93e08..3ea5b5bd 100644 --- a/www/vicidial/AST_timeonVDADall.php +++ b/www/vicidial/AST_timeonVDADall.php @@ -22,6 +22,7 @@ # 61101-1318 - Added SIP and IAX Listen and Barge links option # 61101-1647 - Added Usergroup column and user name option as well as sorting # 61102-1155 - made display of columns more modular, added ability to hide server info +# 61215-1131 - added answered calls and drop percent taken from answered calls # header ("Content-type: text/html; charset=utf-8"); @@ -284,10 +285,10 @@ $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $VDhop = $row[0]; -$stmt="select dialable_leads,calls_today,drops_today,drops_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';"; +$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';"; if ($group=='XXXX-ALL-ACTIVE-XXXX') { - $stmt="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill) from vicidial_campaign_stats;"; + $stmt="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today) from vicidial_campaign_stats;"; } $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); @@ -298,6 +299,7 @@ $drpctTODAY = $row[3]; $diffONEMIN = $row[4]; $agentsONEMIN = $row[5]; $balanceFILL = $row[6]; +$answersTODAY = $row[7]; if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) ) { $diffpctONEMIN = ( ($diffONEMIN / $agentsONEMIN) * 100); @@ -348,7 +350,7 @@ echo ""; echo ""; echo "HOPPER LEVEL:  $HOPlev     "; -echo "CALLS DROPPED:  $dropsTODAY     "; +echo "DROPPED / ANSWERED:  $dropsTODAY / $answersTODAY   "; echo "DL DIFF:  $diffONEMIN     "; echo "STATUSES:  $DIALstatusA, $DIALstatusB, $DIALstatusC, $DIALstatusD, $DIALstatusE     "; echo ""; diff --git a/www/vicidial/AST_timeonVDADallSUMMARY.php b/www/vicidial/AST_timeonVDADallSUMMARY.php index 0a0557e4..3ffadbd0 100644 --- a/www/vicidial/AST_timeonVDADallSUMMARY.php +++ b/www/vicidial/AST_timeonVDADallSUMMARY.php @@ -9,6 +9,7 @@ # # changes: # 61102-1616 - first build +# 61215-1131 - added answered calls and drop percent taken from answered calls # header ("Content-type: text/html; charset=utf-8"); @@ -155,7 +156,7 @@ $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $VDhop = $row[0]; -$stmt="select dialable_leads,calls_today,drops_today,drops_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';"; +$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';"; $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $DAleads = $row[0]; @@ -165,6 +166,7 @@ $drpctTODAY = $row[3]; $diffONEMIN = $row[4]; $agentsONEMIN = $row[5]; $balanceFILL = $row[6]; +$answersTODAY = $row[7]; if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) ) { $diffpctONEMIN = ( ($diffONEMIN / $agentsONEMIN) * 100); @@ -211,7 +213,7 @@ echo ""; echo ""; echo "HOPPER LEVEL:  $HOPlev     "; -echo "CALLS DROPPED:  $dropsTODAY     "; +echo "DROPPED / ANSWERED:  $dropsTODAY / $answersTODAY   "; echo "DL DIFF:  $diffONEMIN     "; echo "STATUSES:  $DIALstatusA, $DIALstatusB, $DIALstatusC, $DIALstatusD, $DIALstatusE     "; echo "";