diff --git a/www/vicidial/AST_CLOSERstats.php b/www/vicidial/AST_CLOSERstats.php index c2bea4d6..4c79340b 100644 --- a/www/vicidial/AST_CLOSERstats.php +++ b/www/vicidial/AST_CLOSERstats.php @@ -8,6 +8,7 @@ # 60619-1714 - Added variable filtering to eliminate SQL injection attack threat # - Added required user/pass to gain access to this page # 60905-1326 - Added queue time stats +# 71008-1436 - Added shift to be defined in dbconnect.php # require("dbconnect.php"); @@ -19,6 +20,8 @@ if (isset($_GET["group"])) {$group=$_GET["group"];} elseif (isset($_POST["group"])) {$group=$_POST["group"];} if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} +if (isset($_GET["shift"])) {$shift=$_GET["shift"];} + elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} if (isset($_GET["submit"])) {$submit=$_GET["submit"];} elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} @@ -27,6 +30,8 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} $PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); +if (strlen($shift)<2) {$shift='ALL';} + $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); @@ -85,6 +90,13 @@ echo "\n"; +echo "\n"; echo "\n"; echo "           MODIFY | REPORTS \n"; echo "\n\n"; @@ -100,14 +112,37 @@ echo "PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT\n"; else { +if ($shift == 'AM') + { + $time_BEGIN=$AM_shift_BEGIN; + $time_END=$AM_shift_END; + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";} + if (strlen($time_END) < 6) {$time_END = "15:15:00";} + } +if ($shift == 'PM') + { + $time_BEGIN=$PM_shift_BEGIN; + $time_END=$PM_shift_END; + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";} + if (strlen($time_END) < 6) {$time_END = "23:15:00";} + } +if ($shift == 'ALL') + { + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";} + if (strlen($time_END) < 6) {$time_END = "23:59:59";} + } +$query_date_BEGIN = "$query_date $time_BEGIN"; +$query_date_END = "$query_date $time_END"; + echo "VICIDIAL: Auto-dial Closer Stats $NOW_TIME\n"; echo "\n"; +echo "Time range: $query_date_BEGIN to $query_date_END\n\n"; echo "---------- TOTALS\n"; -$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "';"; +$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); @@ -128,7 +163,7 @@ echo "Average Call Length for all Calls: $average_hold_seconds second echo "\n"; echo "---------- DROPS\n"; -$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP' and (length_in_sec <= 999 or length_in_sec is null);"; +$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP' and (length_in_sec <= 999 or length_in_sec is null);"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); @@ -157,7 +192,7 @@ echo "Average hold time for DROP Calls: $average_hold_seconds second echo "\n"; echo "---------- QUEUE STATS\n"; -$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and (queue_seconds > 0);"; +$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and (queue_seconds > 0);"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); @@ -208,7 +243,7 @@ echo "+--------------------------+------------+----------+--------+\n"; echo "| AGENT | CALLS | TIME M | AVRG M |\n"; echo "+--------------------------+------------+----------+--------+\n"; -$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;"; +$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $users_to_print = mysql_num_rows($rslt); @@ -251,6 +286,7 @@ while ($i < $users_to_print) $i++; } +if (!$TOTcalls) {$TOTcalls = 1;} $TOTavg = ($TOTtime / $TOTcalls); $TOTavg = round($TOTavg, 0); $TOTavg_M = ($TOTavg / 60); diff --git a/www/vicidial/AST_VDADstats.php b/www/vicidial/AST_VDADstats.php index b9f50356..d8afbdd6 100644 --- a/www/vicidial/AST_VDADstats.php +++ b/www/vicidial/AST_VDADstats.php @@ -8,6 +8,7 @@ # 60619-1718 - Added variable filtering to eliminate SQL injection attack threat # - Added required user/pass to gain access to this page # 61215-1139 - Added drop percentage of answered and round-2 decimal +# 71008-1436 - Added shift to be defined in dbconnect.php # header ("Content-type: text/html; charset=utf-8"); @@ -21,6 +22,8 @@ if (isset($_GET["group"])) {$group=$_GET["group"];} elseif (isset($_POST["group"])) {$group=$_POST["group"];} if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} +if (isset($_GET["shift"])) {$shift=$_GET["shift"];} + elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} if (isset($_GET["submit"])) {$submit=$_GET["submit"];} elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} @@ -29,6 +32,8 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} $PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); +if (strlen($shift)<2) {$shift='ALL';} + $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); @@ -87,6 +92,13 @@ echo "\n"; +echo "\n"; echo "\n"; echo "           MODIFY | REPORTS \n"; echo "\n\n"; @@ -102,14 +114,37 @@ echo "PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT\n"; else { +if ($shift == 'AM') + { + $time_BEGIN=$AM_shift_BEGIN; + $time_END=$AM_shift_END; + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";} + if (strlen($time_END) < 6) {$time_END = "15:15:00";} + } +if ($shift == 'PM') + { + $time_BEGIN=$PM_shift_BEGIN; + $time_END=$PM_shift_END; + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";} + if (strlen($time_END) < 6) {$time_END = "23:15:00";} + } +if ($shift == 'ALL') + { + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";} + if (strlen($time_END) < 6) {$time_END = "23:59:59";} + } +$query_date_BEGIN = "$query_date $time_BEGIN"; +$query_date_END = "$query_date $time_END"; + echo "VICIDIAL: Auto-dial Stats $NOW_TIME\n"; echo "\n"; +echo "Time range: $query_date_BEGIN to $query_date_END\n\n"; echo "---------- TOTALS\n"; -$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "';"; +$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); @@ -129,7 +164,7 @@ echo "Average Call Length for all Calls in seconds: $average_hold_seconds\n"; echo "\n"; echo "---------- DROPS\n"; -$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP' and (length_in_sec <= 60 or length_in_sec is null);"; +$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP' and (length_in_sec <= 60 or length_in_sec is null);"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); @@ -137,7 +172,7 @@ $DROPcalls = sprintf("%10s", $row[0]); $DROPcallsRAW = $row[0]; $DROPseconds = $row[1]; -$stmt="select count(*) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status NOT IN('NA','B');"; +$stmt="select count(*) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status NOT IN('NA','B');"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); @@ -175,7 +210,7 @@ echo "Average Length for DROP Calls in seconds: $average_hold_seconds\n"; echo "\n"; echo "---------- AUTO-DIAL NO ANSWERS\n"; -$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status IN('NA','B') and (length_in_sec <= 60 or length_in_sec is null);"; +$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status IN('NA','B') and (length_in_sec <= 60 or length_in_sec is null);"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); @@ -238,7 +273,7 @@ while ($Cstatuses_to_print > $o) $o++; } -$stmt="select count(*),status from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;"; +$stmt="select count(*),status from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;"; if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} @@ -292,7 +327,7 @@ echo "+--------------------------+------------+----------+--------+\n"; echo "| AGENT | CALLS | TIME M | AVRG M |\n"; echo "+--------------------------+------------+----------+--------+\n"; -$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;"; +$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;"; if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} @@ -343,6 +378,7 @@ while ($i < $users_to_print) $i++; } +if (!$TOTcalls) {$TOTcalls = 1;} $TOTavg = ($TOTtime / $TOTcalls); $TOTavg = round($TOTavg, 0); $TOTavg_M = ($TOTavg / 60); @@ -370,7 +406,7 @@ $TOTcalls = sprintf("%10s", $TOTcalls); $TOTtime = sprintf("%8s", $TOTtime); $TOTavg = sprintf("%6s", $TOTavg); -$stmt="select avg(wait_sec) from vicidial_agent_log where event_time >= '$query_date 00:00:01' and event_time <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "';"; +$stmt="select avg(wait_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); diff --git a/www/vicidial/AST_agent_performance_detail.php b/www/vicidial/AST_agent_performance_detail.php index 72779f6e..8d602b25 100644 --- a/www/vicidial/AST_agent_performance_detail.php +++ b/www/vicidial/AST_agent_performance_detail.php @@ -9,6 +9,7 @@ # - Added required user/pass to gain access to this page # 70118-1705 - Added user_group filtering option # 70201-1207 - Added non_latin UTF8 output code, widened USER ID to 8 chars +# 71008-1436 - Changed shift to be defined in dbconnect.php # require("dbconnect.php"); @@ -141,25 +142,25 @@ else { if ($shift == 'AM') { - $query_date_BEGIN = "$query_date 03:45:00"; - $query_date_END = "$query_date 15:15:00"; - $time_BEGIN = "03:45:00"; - $time_END = "15:15:00"; + $time_BEGIN=$AM_shift_BEGIN; + $time_END=$AM_shift_END; + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";} + if (strlen($time_END) < 6) {$time_END = "15:15:00";} } if ($shift == 'PM') { - $query_date_BEGIN = "$query_date 15:15:00"; - $query_date_END = "$query_date 23:15:00"; - $time_BEGIN = "15:15:00"; - $time_END = "23:15:00"; + $time_BEGIN=$PM_shift_BEGIN; + $time_END=$PM_shift_END; + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";} + if (strlen($time_END) < 6) {$time_END = "23:15:00";} } if ($shift == 'ALL') { - $query_date_BEGIN = "$query_date 00:00:00"; - $query_date_END = "$query_date 23:59:59"; - $time_BEGIN = "00:00:00"; - $time_END = "23:59:59"; + if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";} + if (strlen($time_END) < 6) {$time_END = "23:59:59";} } +$query_date_BEGIN = "$query_date $time_BEGIN"; +$query_date_END = "$query_date $time_END"; if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";} else {$ugSQL='';} diff --git a/www/vicidial/dbconnect.php b/www/vicidial/dbconnect.php index 5247e166..d31a326f 100644 --- a/www/vicidial/dbconnect.php +++ b/www/vicidial/dbconnect.php @@ -45,5 +45,8 @@ $ext_context = 'demo'; $recording_exten = '8309'; $WeBRooTWritablE = '1'; $non_latin = '0'; # set to 1 for UTF rules - +$AM_shift_BEGIN = '03:45:00'; +$AM_shift_END = '17:45:00'; +$PM_shift_BEGIN = '17:45:01'; +$PM_shift_END = '23:59:59'; ?>