From 78af1a8b3def522a91fde5ba2bdc05d0607084e3 Mon Sep 17 00:00:00 2001 From: mattf Date: Thu, 19 Jan 2012 02:21:23 +0000 Subject: [PATCH] small admin.php bugfix header change to inbound daily report csv download rewrite of the IVRfilter report git-svn-id: svn://192.168.202.10@1774 3d104415-ff17-0410-8863-d5cf3c621b8a --- www/vicidial/AST_IVRfilter.php | 491 ++++- www/vicidial/AST_inbound_daily_report.php | 2415 +++++++++++---------- www/vicidial/admin.php | 9 +- 3 files changed, 1588 insertions(+), 1327 deletions(-) diff --git a/www/vicidial/AST_IVRfilter.php b/www/vicidial/AST_IVRfilter.php index 24d4ff81..e1529ad6 100644 --- a/www/vicidial/AST_IVRfilter.php +++ b/www/vicidial/AST_IVRfilter.php @@ -1,13 +1,14 @@ LICENSE: AGPLv2 +# Copyright (C) 2012 Matt Florell LICENSE: AGPLv2 # # CHANGES # # 81030-0432 - First build # 90310-2054 - Admin header # 90508-0644 - Changed to PHP long tags +# 120113-2022 - Added new columns for sent to queue and agent # require("dbconnect.php"); @@ -17,14 +18,40 @@ $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} +if (isset($_GET["query_dateY"])) {$query_dateY=$_GET["query_dateY"];} + elseif (isset($_POST["query_dateY"])) {$query_dateY=$_POST["query_dateY"];} +if (isset($_GET["query_dateM"])) {$query_dateM=$_GET["query_dateM"];} + elseif (isset($_POST["query_dateM"])) {$query_dateM=$_POST["query_dateM"];} +if (isset($_GET["query_dateD"])) {$query_dateD=$_GET["query_dateD"];} + elseif (isset($_POST["query_dateD"])) {$query_dateD=$_POST["query_dateD"];} if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];} +if (isset($_GET["end_dateY"])) {$end_dateY=$_GET["end_dateY"];} + elseif (isset($_POST["end_dateY"])) {$end_dateY=$_POST["end_dateY"];} +if (isset($_GET["end_dateM"])) {$end_dateM=$_GET["end_dateM"];} + elseif (isset($_POST["end_dateM"])) {$end_dateM=$_POST["end_dateM"];} +if (isset($_GET["end_dateD"])) {$end_dateD=$_GET["end_dateD"];} + elseif (isset($_POST["end_dateD"])) {$end_dateD=$_POST["end_dateD"];} if (isset($_GET["submit"])) {$submit=$_GET["submit"];} elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} +if (isset($_GET["hourly_breakdown"])) {$hourly_breakdown=$_GET["hourly_breakdown"];} + elseif (isset($_POST["hourly_breakdown"])) {$hourly_breakdown=$_POST["hourly_breakdown"];} if (isset($_GET["DB"])) {$DB=$_GET["DB"];} elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} +if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];} + elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];} + +if ($hourly_breakdown) { + $date_int=3600; + $substr_place=13; + $checked="checked"; +} else { + $date_int=86400; + $substr_place=10; + $checked=""; +} $PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); @@ -33,7 +60,7 @@ $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin FROM system_settings;"; $rslt=mysql_query($stmt, $link); -if ($DB) {echo "$stmt\n";} +if ($DB) {$HTML_header.="$stmt\n";} $qm_conf_ct = mysql_num_rows($rslt); $i=0; while ($i < $qm_conf_ct) @@ -46,7 +73,7 @@ while ($i < $qm_conf_ct) ########################################### $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1';"; -if ($DB) {echo "|$stmt|\n";} +if ($DB) {$HTML_header.="|$stmt|\n";} if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); @@ -69,51 +96,76 @@ if (!isset($end_date)) {$end_date = $NOW_DATE;} $i=0; -?> - - - +$HTML_header.="\n"; +$HTML_header.="\n"; +$HTML_header.="\n"; + +$HTML_header.="\n"; +$HTML_header.="VICIDIAL: VDL IVR Filter Stats\n"; +$HTML_header.="\n"; +$HTML_header.="\n"; -\n"; -echo "VICIDIAL: VDL IVR Filter Stats\n"; $short_header=1; - require("admin_header.php"); +# require("admin_header.php"); -echo "
"; +$HTML_text.="
"; -echo "
\n"; -echo "\n"; +$HTML_text.="
\n"; -echo "\n"; -echo "Date Range:
\n"; -echo "\n"; -echo " to \n"; -echo "		\n"; -echo "\n"; -echo "\n"; -echo "           "; -echo "ADMIN | "; -echo "REPORTS\n"; -echo "\n"; +$HTML_text.="\n"; +$HTML_text.="\n"; -echo "
\n"; +$HTML_text.="\n"; +$HTML_text.="Date Range:
\n"; +$HTML_text.="\n"; -echo "
\n"; +$HTML_text.="\n"; -echo "   \n"; -echo "
\n"; -echo "\n\n"; +$HTML_text.=" to \n"; -echo "
\n\n";
+$HTML_text.="\n";
+
+$HTML_text.="
Break into hours\n"; +$HTML_text.="\n"; +$HTML_text.="\n"; +$HTML_text.="           "; +$HTML_text.="ADMIN | "; +$HTML_text.="REPORTS\n"; +$HTML_text.="\n"; + +$HTML_text.="
\n"; + +$HTML_text.="   \n"; +$HTML_text.="
\n"; +$HTML_text.="\n\n"; + +$HTML_text.="
\n\n";
 
 $shift = 'ALL';
 
@@ -141,109 +193,314 @@ $query_date_END = "$end_date $time_END";
 
 
 
-echo "VDL: IVR Filter Stats:           $NOW_TIME\n";
+$HTML_text.="VDL: IVR Filter Stats:           $NOW_TIME   [DOWNLOAD]\n";
+
+$CSV_header="\"VDL: IVR Filter Stats:           $NOW_TIME\"\n";
+
+$start_date=mktime(substr($time_BEGIN,0,2), substr($time_BEGIN,3,2), substr($time_BEGIN,6,2), substr($query_date_BEGIN,5,2), substr($query_date_BEGIN,8,2), substr($query_date_BEGIN,0,4));
+$end_date=mktime(substr($time_END,0,2), substr($time_END,3,2), substr($time_END,6,2), substr($query_date_END,5,2), substr($query_date_END,8,2), substr($query_date_END,0,4));
+
+$i=0;
+while($start_date<$end_date) {
+	$start_date_ary[$i]=date("Y-m-d H:i:s", $start_date);
+	$end_date_ary[$i]=date("Y-m-d H:i:s", ($start_date+($date_int-1)) );
+	for ($j=0; $j<16; $j++) {
+		$count_ary[substr($start_date_ary[$i],0,$substr_place)][$j]=0;
+	}
+	
+	$i++;
+	$start_date+=$date_int;
+}
+
+$total=0;
+$Utotal=0;
+$totalstq=0;
+$Utotalstq=0;
+$totalnocid=0;
+$Utotalnocid=0;
+$totaldnc=0;
+$Utotaldnc=0;
+$totalsale=0;
+$Utotalsale=0;
+$totalarch=0;
+$Utotalarch=0;
+$totaltiq=0;
+$Utotaltiq=0;
+$totalsta=0;
+$Utotalsta=0;
+
+	$stmtA="select count(*),count(distinct caller_id), substr(start_time,1,$substr_place) as stime from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='INBOUND_IVR_FILTER' and comment_b='CLEAN' group by stime";
+	$rsltA=mysql_query($stmtA, $link);
+	if ($DB) {$HTML_text.="$stmtA\n";}
+	while ($rowA=mysql_fetch_row($rsltA)) {
+		$count_ary[$rowA[2]][0]+=$rowA[0];
+		$count_ary[$rowA[2]][1]+=$rowA[1];
+		$count_ary[$rowA[2]][14]+=$rowA[0];
+		$count_ary[$rowA[2]][15]+=$rowA[1];
+		$total+=$rowA[0];
+		$Utotal+=$rowA[1];
+		$totalstq+=$rowA[0];
+		$Utotalstq+=$rowA[1];
+	}
+
+	$stmtB="select count(*),count(distinct caller_id), substr(start_time,1,$substr_place) as stime from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='INBOUND_IVR_FILTER' and comment_b='NOT_FOUND' group by stime;";
+	$rsltB=mysql_query($stmtB, $link);
+	if ($DB) {$HTML_text.="$stmtB\n";}
+	while ($rowB=mysql_fetch_row($rsltB)) {
+		$count_ary[$rowB[2]][2]+=$rowB[0];
+		$count_ary[$rowB[2]][3]+=$rowB[1];
+		$total+=$rowB[0];
+		$Utotal+=$rowB[1];
+		$count_ary[$rowB[2]][14]+=$rowB[0];
+		$count_ary[$rowB[2]][15]+=$rowB[1];
+		$totalnocid+=$rowB[0];
+		$Utotalnocid+=$rowB[1];
+	}
+
+	$stmtC="select count(*),count(distinct caller_id), substr(start_time,1,$substr_place) as stime from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='INBOUND_IVR_FILTER' and comment_b='EXISTING' and comment_c='DNC' group by stime;";
+	$rsltC=mysql_query($stmtC, $link);
+	if ($DB) {$HTML_text.="$stmtC\n";}
+	while ($rowC=mysql_fetch_row($rsltC)) {
+		$count_ary[$rowC[2]][4]+=$rowC[0];
+		$count_ary[$rowC[2]][5]+=$rowC[1];
+		$total+=$rowC[0];
+		$Utotal+=$rowC[1];
+		$count_ary[$rowC[2]][14]+=$rowC[0];
+		$count_ary[$rowC[2]][15]+=$rowC[1];
+		$totaldnc+=$rowC[0];
+		$Utotaldnc+=$rowC[1];
+	}
+
+	$stmtD="select count(*),count(distinct caller_id), substr(start_time,1,$substr_place) as stime from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='INBOUND_IVR_FILTER' and comment_b='EXISTING' and comment_c='SALE' group by stime;";
+	$rsltD=mysql_query($stmtD, $link);
+	if ($DB) {$HTML_text.="$stmtD\n";}
+	while ($rowD=mysql_fetch_row($rsltD)) {
+		$count_ary[$rowD[2]][6]+=$rowD[0];
+		$count_ary[$rowD[2]][7]+=$rowD[1];
+		$total+=$rowD[0];
+		$Utotal+=$rowD[1];
+		$count_ary[$rowD[2]][14]+=$rowD[0];
+		$count_ary[$rowD[2]][15]+=$rowD[1];
+		$totalsale+=$rowD[0];
+		$Utotalsale+=$rowD[1];
+	}
+
+	$stmtE="select count(*),count(distinct caller_id), substr(start_time,1,$substr_place) as stime from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='INBOUND_IVR_FILTER' and comment_b='EXISTING' and comment_c='ARCHIVE' group by stime;";
+	$rsltE=mysql_query($stmtE, $link);
+	if ($DB) {$HTML_text.="$stmtE\n";}
+	while ($rowE=mysql_fetch_row($rsltE)) {
+		$count_ary[$rowE[2]][8]+=$rowE[0];
+		$count_ary[$rowE[2]][9]+=$rowE[1];
+		$total+=$rowE[0];
+		$Utotal+=$rowE[1];
+		$count_ary[$rowE[2]][14]+=$rowE[0];
+		$count_ary[$rowE[2]][15]+=$rowE[1];
+		$totalarch+=$rowE[0];
+		$Utotalarch+=$rowE[1];
+	}
+
+	$stmtF="select count(*),count(distinct caller_id), substr(start_time,1,$substr_place) as stime From vicidial_closer_log vc, live_inbound_log l where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='INBOUND_IVR_FILTER' and comment_b='CLEAN' and (vc.xfercallid is null or vc.xfercallid='0') and vc.uniqueid=l.uniqueid group by stime;";
+	$rsltF=mysql_query($stmtF, $link);
+	if ($DB) {$HTML_text.="$stmtF\n";}
+	while ($rowF=mysql_fetch_row($rsltF)) {
+		$count_ary[$rowF[2]][10]+=$rowF[0];
+		$count_ary[$rowF[2]][11]+=$rowF[1];
+		$totaltiq+=$rowF[0];
+		$Utotaltiq+=$rowF[1];
+	}
+
+	$stmtG="select count(*),count(distinct caller_id), substr(start_time,1,$substr_place) as stime From vicidial_closer_log vc, live_inbound_log l where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='INBOUND_IVR_FILTER' and comment_b='CLEAN' and (vc.xfercallid is null or vc.xfercallid='0') and vc.uniqueid=l.uniqueid and vc.user!='VDCL' group by stime;";
+	$rsltG=mysql_query($stmtG, $link);
+	if ($DB) {$HTML_text.="$stmtG\n";}
+	while ($rowG=mysql_fetch_row($rsltG)) {
+		$count_ary[$rowG[2]][12]+=$rowG[0];
+		$count_ary[$rowG[2]][13]+=$rowG[1];
+		$totalsta+=$rowG[0];
+		$Utotalsta+=$rowG[1];
+	}
 
 
-echo "\n";
-echo "+----------------------+---------+---------+---------+\n";
-echo "| CATEGORY             | CALLS   | UNIQUE  |      %  |\n";
-echo "+----------------------+---------+---------+---------+\n";
+	$HTML_text.="\n";
+	$HTML_text.="+------------------------------+-------------------------+-----------------------------------------------------+-------------------------+-------------------------+-------------------------+-------------------------+\n";
+	$HTML_text.="|                              |          TOTALS         |              SENT TO QUEUE                          |   CALLERID NOT FOUND    |       PREVIOUS DNC      |       PREVIOUS SALE     |       ARCHIVE ONLY      |\n";
+	$HTML_text.="|                              +--------+--------+-------+----------------------+----------------------+-------+--------+--------+-------+--------+--------+-------+--------+--------+-------+--------+--------+-------+\n";
+	$HTML_text.="| HOURS                        | CALLS  | UNIQUE |     % | CALLS**              | UNIQUE**             |     % | CALLS  | UNIQUE |     % | CALLS  | UNIQUE |     % | CALLS  | UNIQUE |     % | CALLS  | UNIQUE |     % |\n";
+	$HTML_text.="+------------------------------+--------+--------+-------+----------------------+----------------------+-------+--------+--------+-------+--------+--------+-------+--------+--------+-------+--------+--------+-------+\n";
+	
+	$CSV_text.="\n";
+	$CSV_text.="\"\",\"\",\"TOTALS\",\"\",\"\",\"SENT TO QUEUE\",\"\",\"\",\"CALLERID NOT FOUND\",\"\",\"\",\"PREVIOUS DNC\",\"\",\"\",\"PREVIOUS SALE\",\"\",\"\",\"ARCHIVE ONLY\",\n";
+	$CSV_text.="\"HOURS\",\"CALLS\",\"UNIQUE\",\"%\",\"CALLS**\",\"UNIQUE**\",\"%\",\"CALLS*\",\"UNIQUE**\",\"%\",\"CALLS*\",\"UNIQUE**\",\"%\",\"CALLS*\",\"UNIQUE**\",\"%\",\"CALLS*\",\"UNIQUE**\",\"%\",\n";
+
+	for($i=0; $i
-
-
+ // We'll be outputting a TXT file + header('Content-type: application/octet-stream'); - + // It will be called LIST_101_20090209-121212.txt + header("Content-Disposition: attachment; filename=\"$CSVfilename\""); + header('Expires: 0'); + header('Cache-Control: must-revalidate, post-check=0, pre-check=0'); + header('Pragma: public'); + ob_clean(); + flush(); + + echo "$CSV_text"; + + exit; + +# $CSV_report=fopen("AST_pause_code_breakdown.csv", "w"); +# fwrite($CSV_report, $CSV_header); +# fwrite($CSV_report, $CSV_lines); +# fwrite($CSV_report, $CSV_total); + +} +?> \ No newline at end of file diff --git a/www/vicidial/AST_inbound_daily_report.php b/www/vicidial/AST_inbound_daily_report.php index 233c0e19..ffe19eb4 100644 --- a/www/vicidial/AST_inbound_daily_report.php +++ b/www/vicidial/AST_inbound_daily_report.php @@ -1,1206 +1,1209 @@ - LICENSE: AGPLv2 -# -# CHANGES -# -# 111119-1234 - First build -# - -require("dbconnect.php"); - -$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; -$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; -$PHP_SELF=$_SERVER['PHP_SELF']; -if (isset($_GET["group"])) {$group=$_GET["group"];} - elseif (isset($_POST["group"])) {$group=$_POST["group"];} -if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} - elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} -if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} - elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];} -if (isset($_GET["shift"])) {$shift=$_GET["shift"];} - elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} -if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];} - elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];} -if (isset($_GET["hourly_breakdown"])) {$hourly_breakdown=$_GET["hourly_breakdown"];} - elseif (isset($_POST["hourly_breakdown"])) {$hourly_breakdown=$_POST["hourly_breakdown"];} -if (isset($_GET["submit"])) {$submit=$_GET["submit"];} - elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} -if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} - elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} -if (isset($_GET["DB"])) {$DB=$_GET["DB"];} - elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} - -$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); -$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); - -if (strlen($shift)<2) {$shift='ALL';} - -$report_name = 'Inbound Daily Report'; -$db_source = 'M'; - -############################################# -##### START SYSTEM_SETTINGS LOOKUP ##### -$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;"; -$rslt=mysql_query($stmt, $link); -if ($DB) {$MAIN.="$stmt\n";} -$qm_conf_ct = mysql_num_rows($rslt); -if ($qm_conf_ct > 0) - { - $row=mysql_fetch_row($rslt); - $non_latin = $row[0]; - $outbound_autodial_active = $row[1]; - $slave_db_server = $row[2]; - $reports_use_slave_db = $row[3]; - } -##### END SETTINGS LOOKUP ##### -########################################### - -if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) ) - { - mysql_close($link); - $use_slave_server=1; - $db_source = 'S'; - require("dbconnect.php"); - $MAIN.="\n"; - } - -$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';"; -if ($DB) {$MAIN.="|$stmt|\n";} -if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} -$rslt=mysql_query($stmt, $link); -$row=mysql_fetch_row($rslt); -$auth=$row[0]; - -$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';"; -if ($DB) {$MAIN.="|$stmt|\n";} -$rslt=mysql_query($stmt, $link); -$row=mysql_fetch_row($rslt); -$reports_only_user=$row[0]; - -if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth)) - { - Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\""); - Header("HTTP/1.0 401 Unauthorized"); - echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n"; - exit; - } - -$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';"; -if ($DB) {$MAIN.="|$stmt|\n";} -$rslt=mysql_query($stmt, $link); -$row=mysql_fetch_row($rslt); -$LOGuser_group = $row[0]; - -$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';"; -if ($DB) {$MAIN.="|$stmt|\n";} -$rslt=mysql_query($stmt, $link); -$row=mysql_fetch_row($rslt); -$LOGallowed_campaigns = $row[0]; -$LOGallowed_reports = $row[1]; -$LOGadmin_viewable_groups = $row[2]; -$LOGadmin_viewable_call_times = $row[3]; - -if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) ) - { - Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\""); - Header("HTTP/1.0 401 Unauthorized"); - echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n"; - exit; - } - -$LOGadmin_viewable_groupsSQL=''; -$whereLOGadmin_viewable_groupsSQL=''; -if ( (!eregi("--ALL--",$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) ) - { - $rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups); - $rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL); - $LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')"; - $whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')"; - } - -$LOGadmin_viewable_call_timesSQL=''; -$whereLOGadmin_viewable_call_timesSQL=''; -if ( (!eregi("--ALL--",$LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) ) - { - $rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times); - $rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL); - $LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')"; - $whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')"; - } - -$NOW_DATE = date("Y-m-d"); -$NOW_TIME = date("Y-m-d H:i:s"); -$STARTtime = date("U"); -if (!isset($group)) {$group = '';} -if (!isset($query_date)) {$query_date = $NOW_DATE;} -if (!isset($end_date)) {$end_date = $NOW_DATE;} - -$stmt="select group_id,group_name from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;"; -$rslt=mysql_query($stmt, $link); -if ($DB) {$MAIN.="$stmt\n";} -$groups_to_print = mysql_num_rows($rslt); -$i=0; -$groups_string='|'; -while ($i < $groups_to_print) - { - $row=mysql_fetch_row($rslt); - $groups[$i] = $row[0]; - $group_names[$i] = $row[1]; - $groups_string .= "$groups[$i]|"; - $i++; - } - -$HEADER.="\n"; -$HEADER.="\n"; -$HEADER.="\n"; - -if (!preg_match("/\|$group\|/i",$groups_string)) - { - $HEADER.="\n"; - $group=''; - } - -$HEADER.="\n"; -$HEADER.="\n"; - -$HEADER.="\n"; -$HEADER.="$report_name\n"; - -$short_header=1; - -# require("admin_header.php"); - -$MAIN.="
"; - -$MAIN.="
\n"; -$MAIN.=""; - -$MAIN.="\n"; - -$MAIN.=" to "; - -$MAIN.="\n"; - -$MAIN.="\n"; -$MAIN.="\n"; -$MAIN.="\n"; -$MAIN.="           DOWNLOAD | MODIFY | REPORTS
Show hourly results\n"; -$MAIN.="
\n\n"; - -$MAIN.="
\n\n";
-
-
-if (!$group)
-	{
-	$MAIN.="\n\n";
-	$MAIN.="PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
-	echo "$HEADER";
-	require("admin_header.php");
-	echo "$MAIN";
-	}
-
-else
-	{
-	### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
-
-	if ($shift == 'AM') 
-		{
-		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}   
-		if (strlen($time_END) < 6) {$time_END = "11:59:59";}
-		}
-	if ($shift == 'PM') 
-		{
-		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
-		if (strlen($time_END) < 6) {$time_END = "23:59:59";}
-		}
-	if ($shift == 'ALL') 
-		{
-		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
-		if (strlen($time_END) < 6) {$time_END = "23:59:59";}
-		}
-	if ($shift == 'DAYTIME') 
-		{
-		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
-		if (strlen($time_END) < 6) {$time_END = "00:59:59";}
-		}
-	if ($shift == '10AM-6PM') 
-		{
-		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
-		if (strlen($time_END) < 6) {$time_END = "17:59:59";}
-		}
-	if ($shift == '9AM-1AM') 
-		{
-		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
-		if (strlen($time_END) < 6) {$time_END = "00:59:59";}
-		}
-	if ($shift == '845-1745') 
-		{
-		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
-		if (strlen($time_END) < 6) {$time_END = "17:44:59";}
-		}
-	if ($shift == '1745-100') 
-		{
-		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
-		if (strlen($time_END) < 6) {$time_END = "00:59:59";}
-		}
-
-	$time1 = strtotime($time_BEGIN);
-	$time2 = strtotime($time_END)+1;
-
-	$hpd = ceil(($time2 - $time1) / 3600);
-	if ($hpd<0) {$hpd+=24;}
-
-
-	$query_date_BEGIN = "$query_date $time_BEGIN";   
-	$query_date_END = "$end_date $time_END";
-
-	$SQdate_ARY =	explode(' ',$query_date_BEGIN);
-	$SQday_ARY =	explode('-',$SQdate_ARY[0]);
-	$SQtime_ARY =	explode(':',$SQdate_ARY[1]);
-	$EQdate_ARY =	explode(' ',$query_date_END);
-	$EQday_ARY =	explode('-',$EQdate_ARY[0]);
-	$EQtime_ARY =	explode(':',$EQdate_ARY[1]);
-
-	$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
-	$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
-	$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
-
-	$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
-	$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
-
-	$DURATIONsec = ($EQepoch - $SQepoch);
-	$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );
-
-	if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
-		{
-		$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
-		$query_date_END = date("Y-m-d H:i:s", $EQepoch);
-		$DURATIONday++;
-		}
-
-	$MAIN.="Inbound Daily Report                      $NOW_TIME\n";
-	$MAIN.="Selected in-group: $group\n";
-	$MAIN.="Time range $DURATIONday days: $query_date_BEGIN to $query_date_END for $shift shift\n\n";
-	#echo "Time range day sec: $SQsec - $EQsec   Day range in epoch: $SQepoch - $EQepoch   Start: $SQepochDAY\n";
-	$CSV_text.="\"Inbound Daily Report\",\"$NOW_TIME\"\n";
-	$CSV_text.="Selected in-group: $group\n";
-	$CSV_text.="\"Time range $DURATIONday days:\",\"$query_date_BEGIN to $query_date_END for $shift shift\"\n\n";
-
-	$d=0; $q=0; $hr=0;
-	while ($d < $DURATIONday)
-		{
-		$dSQepoch = ($SQepoch + ($d * 86400) + ($hr * 3600) );
-
-		if ($hourly_breakdown) 
-			{
-			$dEQepoch = $dSQepoch+3599;
-			}
-			else
-			{
-			$dEQepoch = ($SQepochDAY + ($EQsec + ($d * 86400) + ($hr * 3600) ) );
-			if ($EQsec < $SQsec)
-				{
-				$dEQepoch = ($dEQepoch + 86400);
-				}
-			}
-
-		$daySTART[$q] = date("Y-m-d H:i:s", $dSQepoch);
-		$dayEND[$q] = date("Y-m-d H:i:s", $dEQepoch);
-
-	#  || $time_END<=date("H:i:s", $dEQepoch)
-		if ($hr>=($hpd-1) || !$hourly_breakdown) 
-			{
-			$d++;
-			$hr=0;
-			if (date("H:i:s", $dEQepoch)>$time_END) 
-				{
-				$dayEND[$q] = date("Y-m-d ", $dEQepoch).$time_END;
-				}
-			}
-			else
-			{
-			$hr++;
-			}
-		#$MAIN.="$daySTART[$q] - $dayEND[$q] | $SQepochDAY,".date("Y-m-d H:i:s",$SQepochDAY)."\n";
-		$q++;
-
-		}
-
-	##########################################################################
-	#########  CALCULATE ALL OF THE 15-MINUTE PERIODS NEEDED FOR ALL DAYS ####
-
-	### BUILD HOUR:MIN DISPLAY ARRAY ###
-	$i=0;
-	$h=4;
-	$j=0;
-	$Zhour=1;
-	$active_time=0;
-	$hour =		($SQtime_ARY[0] - 1);
-	$startSEC = ($SQsec - 900);
-	$endSEC =	($SQsec - 1);
-	if ($SQtime_ARY[1] > 14) 
-		{
-		$h=1;
-		$hour++;
-		if ($hour < 10) {$hour = "0$hour";}
-		}
-	if ($SQtime_ARY[1] > 29) {$h=2;}
-	if ($SQtime_ARY[1] > 44) {$h=3;}
-	while ($i < 96)
-		{
-		$startSEC = ($startSEC + 900);
-		$endSEC = ($endSEC + 900);
-		$time = '      ';
-		if ($h >= 4)
-			{
-			$hour++;
-			if ($Zhour == '00') 
-				{
-				$startSEC=0;
-				$endSEC=899;
-				}
-			$h=0;
-			if ($hour < 10) {$hour = "0$hour";}
-			$Stime="$hour:00";
-			$Etime="$hour:15";
-			$time = "+$Stime-$Etime+";
-			}
-		if ($h == 1)
-			{
-			$Stime="$hour:15";
-			$Etime="$hour:30";
-			$time = " $Stime-$Etime ";
-			}
-		if ($h == 2)
-			{
-			$Stime="$hour:30";
-			$Etime="$hour:45";
-			$time = " $Stime-$Etime ";
-			}
-		if ($h == 3)
-			{
-			$Zhour=$hour;
-			$Zhour++;
-			if ($Zhour < 10) {$Zhour = "0$Zhour";}
-			if ($Zhour == 24) {$Zhour = "00";}
-			$Stime="$hour:45";
-			$Etime="$Zhour:00";
-			$time = " $Stime-$Etime ";
-			if ($Zhour == '00') 
-				{$hour = ($Zhour - 1);}
-			}
-
-		if ( ( ($startSEC >= $SQsec) and ($endSEC <= $EQsec) and ($EQsec > $SQsec) ) or 
-			( ($startSEC >= $SQsec) and ($EQsec < $SQsec) ) or 
-			( ($endSEC <= $EQsec) and ($EQsec < $SQsec) ) )
-			{
-			$HMdisplay[$j] =	$time;
-			$HMstart[$j] =		$Stime;
-			$HMend[$j] =		$Etime;
-			$HMSepoch[$j] =		$startSEC;
-			$HMEepoch[$j] =		$endSEC;
-
-			$j++;
-			}
-
-		$h++;
-		$i++;
-		}
-
-	$TOTintervals = $q;
-
-
-	### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
-	$stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status,term_reason,call_date from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  campaign_id='" . mysql_real_escape_string($group) . "';";
-	$rslt=mysql_query($stmt, $link);
-	if ($DB) {$MAIN.="$stmt\n";}
-	$records_to_grab = mysql_num_rows($rslt);
-	$i=0;
-	if($hourly_breakdown) {$epoch_interval=3600;} else {$epoch_interval=86400;}
-	while ($i < $records_to_grab)
-		{
-		$row=mysql_fetch_row($rslt);
-		$qs[$i] = $row[0];
-		$dt[$i] = 0;
-		$ut[$i] = ($row[1] - $SQepochDAY);
-		while($ut[$i] >= $epoch_interval) 
-			{
-			$ut[$i] = ($ut[$i] - $epoch_interval);
-			$dt[$i]++;
-			}
-		if ( ($ut[$i] <= $EQsec) and ($EQsec < $SQsec) )
-			{
-			$dt[$i] = ($dt[$i] - 1);
-			}
-		$ls[$i] = $row[2];
-		$st[$i] = $row[3];
-		$tr[$i] = $row[4];
-		$at[$i] = $row[5]; # Actual time
-
-		# $MAIN.= "$qs[$i] | $dt[$i] - $row[1] | $ut[$i] | $ls[$i] | $st[$i] | $tr[$i] | $at[$i]\n";
-
-		$i++;
-		}
-
-	### PARSE THROUGH ALL RECORDS AND GENERATE STATS ###
-	$MT[0]='0';
-	$totCALLS=0;
-	$totDROPS=0;
-	$totQUEUE=0;
-	$totCALLSsec=0;
-	$totDROPSsec=0;
-	$totQUEUEsec=0;
-	$totCALLSmax=0;
-	$totDROPSmax=0;
-	$totQUEUEmax=0;
-	$totCALLSdate=$MT;
-	$totDROPSdate=$MT;
-	$totQUEUEdate=$MT;
-	$qrtCALLS=$MT;
-	$qrtDROPS=$MT;
-	$qrtQUEUE=$MT;
-	$qrtCALLSsec=$MT;
-	$qrtDROPSsec=$MT;
-	$qrtQUEUEsec=$MT;
-	$qrtCALLSavg=$MT;
-	$qrtDROPSavg=$MT;
-	$qrtQUEUEavg=$MT;
-	$qrtCALLSmax=$MT;
-	$qrtDROPSmax=$MT;
-	$qrtQUEUEmax=$MT;
-
-	$totABANDONSdate=$MT;
-	$totANSWERSdate=$MT;
-
-	$totANSWERS=0;
-	$totABANDONS=0;
-	$totANSWERSsec=0;
-	$totABANDONSsec=0;
-	$totANSWERSspeed=0;
-
-	$FtotANSWERS=0;
-	$FtotABANDONS=0;
-	$FtotANSWERSsec=0;
-	$FtotABANDONSsec=0;
-	$FtotANSWERSspeed=0;
-
-	$j=0;
-	while ($j < $TOTintervals)
-		{
-	#	$jd__0[$j]=0; $jd_20[$j]=0; $jd_40[$j]=0; $jd_60[$j]=0; $jd_80[$j]=0; $jd100[$j]=0; $jd120[$j]=0; $jd121[$j]=0;
-	#	$Phd__0[$j]=0; $Phd_20[$j]=0; $Phd_40[$j]=0; $Phd_60[$j]=0; $Phd_80[$j]=0; $Phd100[$j]=0; $Phd120[$j]=0; $Phd121[$j]=0;
-	#	$qrtCALLS[$j]=0; $qrtCALLSsec[$j]=0; $qrtCALLSmax[$j]=0;
-	#	$qrtDROPS[$j]=0; $qrtDROPSsec[$j]=0; $qrtDROPSmax[$j]=0;
-	#	$qrtQUEUE[$j]=0; $qrtQUEUEsec[$j]=0; $qrtQUEUEmax[$j]=0;
-		$totABANDONSdate[$j]=0;
-		$totABANDONSsecdate[$j]=0;
-		$totANSWERSdate[$j]=0;
-		$totANSWERSsecdate[$j]=0;
-		$totANSWERSspeeddate[$j]=0;
-		$i=0;
-		while ($i < $records_to_grab)
-			{
-			if ( ($at[$i] >= $daySTART[$j]) and ($at[$i] <= $dayEND[$j]) )
-				{
-				$totCALLS++;
-				$totCALLSsec = ($totCALLSsec + $ls[$i]);
-				$totCALLSsecDATE[$j] = ($totCALLSsecDATE[$j] + $ls[$i]);
-	#			$qrtCALLS[$j]++;
-	#			$qrtCALLSsec[$j] = ($qrtCALLSsec[$j] + $ls[$i]);
-	#			$dtt = $dt[$i];
-				$totCALLSdate[$j]++;
-				if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
-				if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}
-				if (ereg('ABANDON|NOAGENT|QUEUETIMEOUT|AFTERHOURS|MAXCALLS', $tr[$i])) 
-					{
-					$totABANDONSdate[$j]++;
-					$totABANDONSsecdate[$j]+=$ls[$i];
-					$FtotABANDONS++;
-					$FtotABANDONSsec+=$ls[$i];
-					}
-					else 
-					{
-					$totANSWERSdate[$j]++;
-					$totANSWERSsecdate[$j]+=($ls[$i]-$qs[$i]-15);
-					$totANSWERSspeeddate[$j]+=$qs[$i];
-					$FtotANSWERS++;
-					$FtotANSWERSsec+=($ls[$i]-$qs[$i]-15);
-					$FtotANSWERSspeeddate+=$qs[$i];
-					}
-				if (ereg('DROP',$st[$i])) 
-					{
-					$totDROPS++;
-					$totDROPSsec = ($totDROPSsec + $ls[$i]);
-					$totDROPSsecDATE[$j] = ($totDROPSsecDATE[$j] + $ls[$i]);
-	#				$qrtDROPS[$j]++;
-	#				$qrtDROPSsec[$j] = ($qrtDROPSsec[$j] + $ls[$i]);
-					$totDROPSdate[$j]++;
-	#				if ($totDROPSmax < $ls[$i]) {$totDROPSmax = $ls[$i];}
-	#				if ($qrtDROPSmax[$j] < $ls[$i]) {$qrtDROPSmax[$j] = $ls[$i];}
-					}
-				if ($qs[$i] > 0) 
-					{
-					$totQUEUE++;
-					$totQUEUEsec = ($totQUEUEsec + $qs[$i]);
-					$totQUEUEsecDATE[$j] = ($totQUEUEsecDATE[$j] + $qs[$i]);
-	#				$qrtQUEUE[$j]++;
-	#				$qrtQUEUEsec[$j] = ($qrtQUEUEsec[$j] + $qs[$i]);
-					$totQUEUEdate[$j]++;
-	#				if ($totQUEUEmax < $qs[$i]) {$totQUEUEmax = $qs[$i];}
-	#				if ($qrtQUEUEmax[$j] < $qs[$i]) {$qrtQUEUEmax[$j] = $qs[$i];}
-					}
-	/*
-				if ($qs[$i] == 0) {$hd__0[$j]++;}
-				if ( ($qs[$i] > 0) and ($qs[$i] <= 20) ) {$hd_20[$j]++;}
-				if ( ($qs[$i] > 20) and ($qs[$i] <= 40) ) {$hd_40[$j]++;}
-				if ( ($qs[$i] > 40) and ($qs[$i] <= 60) ) {$hd_60[$j]++;}
-				if ( ($qs[$i] > 60) and ($qs[$i] <= 80) ) {$hd_80[$j]++;}
-				if ( ($qs[$i] > 80) and ($qs[$i] <= 100) ) {$hd100[$j]++;}
-				if ( ($qs[$i] > 100) and ($qs[$i] <= 120) ) {$hd120[$j]++;}
-				if ($qs[$i] > 120) {$hd121[$j]++;}
-	*/
-				}
-			
-			$i++;
-			}
-
-		$j++;
-		}
-
-
-	###################################################
-	### TOTALS SUMMARY SECTION ###
-	$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-	$MAIN.="|                                           | TOTAL   | TOTAL    | TOTAL     | TOTAL   | AVG     | AVG    | AVG    | TOTAL      | TOTAL      | TOTAL      |\n";
-	$MAIN.="| SHIFT                                     | CALLS   | CALLS    | CALLS     | ABANDON | ABANDON | ANSWER | TALK   | TALK       | WRAP       | CALL       |\n";
-	$MAIN.="| DATE-TIME RANGE                           | OFFERED | ANSWERED | ABANDONED | PERCENT | TIME    | SPEED  | TIME   | TIME       | TIME       | TIME       |\n";
-	$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-	$CSV_text.="\"SHIFT DATE-TIME RANGE\",\"CALLS\",\"ANSWERED\",\"ABANDONED\",\"ABN %\",\"AVG ABANDON TIME\",\"AVG ANSWER SPEED\",\"AVG TALK TIME\",\"TOTAL TALK TIME\",\"WRAP TIME MIN:SEC\",\"TOTAL MINS\"\n";
-
-
-	$totCALLSwtd=0;
-	$totANSWERSwtd=0;
-	$totANSWERSsecwtd=0;
-	$totANSWERSspeedwtd=0;
-	$totABANDONSwtd=0;
-	$totABANDONSsecwtd=0;
-
-	$totCALLSmtd=0;
-	$totANSWERSmtd=0;
-	$totANSWERSsecmtd=0;
-	$totANSWERSspeedmtd=0;
-	$totABANDONSmtd=0;
-	$totABANDONSsecmtd=0;
-
-	$totCALLSqtd=0;
-	$totANSWERSqtd=0;
-	$totANSWERSsecqtd=0;
-	$totANSWERSspeedqtd=0;
-	$totABANDONSqtd=0;
-	$totABANDONSsecqtd=0;
-
-	$d=0;
-	while ($d < $TOTintervals)
-		{
-		if ($totDROPSdate[$d] < 1) {$totDROPSdate[$d]=0;}
-		if ($totQUEUEdate[$d] < 1) {$totQUEUEdate[$d]=0;}
-		if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]=0;}
-
-		if ($totDROPSdate[$d] > 0)
-			{$totDROPSpctDATE[$d] = ( ($totDROPSdate[$d] / $totCALLSdate[$d]) * 100);}
-		else {$totDROPSpctDATE[$d] = 0;}
-		$totDROPSpctDATE[$d] = round($totDROPSpctDATE[$d], 2);
-		if ($totQUEUEdate[$d] > 0)
-			{$totQUEUEpctDATE[$d] = ( ($totQUEUEdate[$d] / $totCALLSdate[$d]) * 100);}
-		else {$totQUEUEpctDATE[$d] = 0;}
-		$totQUEUEpctDATE[$d] = round($totQUEUEpctDATE[$d], 2);
-
-		if ($totDROPSsecDATE[$d] > 0)
-			{$totDROPSavgDATE[$d] = ($totDROPSsecDATE[$d] / $totDROPSdate[$d]);}
-		else {$totDROPSavgDATE[$d] = 0;}
-		if ($totQUEUEsecDATE[$d] > 0)
-			{$totQUEUEavgDATE[$d] = ($totQUEUEsecDATE[$d] / $totQUEUEdate[$d]);}
-		else {$totQUEUEavgDATE[$d] = 0;}
-		if ($totQUEUEsecDATE[$d] > 0)
-			{$totQUEUEtotDATE[$d] = ($totQUEUEsecDATE[$d] / $totCALLSdate[$d]);}
-		else {$totQUEUEtotDATE[$d] = 0;}
-
-		if ($totCALLSsecDATE[$d] > 0)
-			{
-			$totCALLSavgDATE[$d] = ($totCALLSsecDATE[$d] / $totCALLSdate[$d]);
-
-			$totTIME_M = ($totCALLSsecDATE[$d] / 60);
-			$totTIME_M_int = round($totTIME_M, 2);
-			$totTIME_M_int = intval("$totTIME_M");
-			$totTIME_S = ($totTIME_M - $totTIME_M_int);
-			$totTIME_S = ($totTIME_S * 60);
-			$totTIME_S = round($totTIME_S, 0);
-			if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
-			$totTIME_MS = "$totTIME_M_int:$totTIME_S";
-			$totTIME_MS =		sprintf("%8s", $totTIME_MS);
-			}
-		else 
-			{
-			$totCALLSavgDATE[$d] = 0;
-			$totTIME_MS='        ';
-			}
-	/*
-		$totCALLSavgDATE[$d] =	sprintf("%6.0f", $totCALLSavgDATE[$d]);
-		$totDROPSavgDATE[$d] =	sprintf("%7.2f", $totDROPSavgDATE[$d]);
-		$totQUEUEavgDATE[$d] =	sprintf("%7.2f", $totQUEUEavgDATE[$d]);
-		$totQUEUEtotDATE[$d] =	sprintf("%7.2f", $totQUEUEtotDATE[$d]);
-		$totDROPSpctDATE[$d] =	sprintf("%6.2f", $totDROPSpctDATE[$d]);
-		$totQUEUEpctDATE[$d] =	sprintf("%6.2f", $totQUEUEpctDATE[$d]);
-		$totDROPSdate[$d] =	sprintf("%6s", $totDROPSdate[$d]);
-		$totQUEUEdate[$d] =	sprintf("%6s", $totQUEUEdate[$d]);
-	*/	$totCALLSdate[$d] =	sprintf("%7s", $totCALLSdate[$d]);
-
-
-		if ($totCALLSdate[$d]>0)
-			{
-			$totABANDONSpctDATE[$d] =	sprintf("%7.2f", (100*$totABANDONSdate[$d]/$totCALLSdate[$d]));
-			}
-		else
-			{
-			$totCALLSdate[$d]="      0";
-			$totABANDONSpctDATE[$d] = "    0.0";
-			}
-		if ($totABANDONSdate[$d]>0)
-			{
-			$totABANDONSavgTIME[$d] =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecdate[$d]/$totABANDONSdate[$d]))));
-			}
-		else
-			{
-			$totABANDONSdate[$d]="0";
-			$totABANDONSavgTIME[$d] = "  00:00";
-			}
-		if ($totANSWERSdate[$d]>0)
-			{
-			$totANSWERSavgspeedTIME[$d] =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeeddate[$d]/$totANSWERSdate[$d]))));
-			$totANSWERSavgTIME[$d] =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecdate[$d]/$totANSWERSdate[$d]))));
-			}
-		else
-			{
-			$totANSWERSdate[$d]="0";
-			$totANSWERSavgspeedTIME[$d] = " 00:00";
-			$totANSWERSavgTIME[$d] = " 00:00";
-			}
-		$totANSWERStalkTIME[$d] =	sprintf("%10s", floor($totANSWERSsecdate[$d]/3600).date(":i:s", mktime(0, 0, $totANSWERSsecdate[$d])));
-		$totANSWERSwrapTIME[$d] =	sprintf("%10s", floor(($totANSWERSdate[$d]*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSdate[$d]*15))));
-		$totANSWERStotTIME[$d] =	sprintf("%10s", floor(($totANSWERSsecdate[$d]+($totANSWERSdate[$d]*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecdate[$d]+($totANSWERSdate[$d]*15)))));
-		$totANSWERSdate[$d] =	sprintf("%8s", $totANSWERSdate[$d]);
-		$totABANDONSdate[$d] =	sprintf("%9s", $totABANDONSdate[$d]);
-
-		if (date("w", strtotime($daySTART[$d]))==0 && date("w", strtotime($daySTART[$d-1]))!=0 && $d>0) 
-			{  # 2nd date/"w" check is for DST
-			if ($totCALLSwtd>0)
-				{
-				$totABANDONSpctwtd =	sprintf("%7.2f", (100*$totABANDONSwtd/$totCALLSwtd));
-				}
-			else
-				{
-				$totABANDONSpctwtd = "    0.0";
-				}
-			if ($totABANDONSwtd>0)
-				{
-				$totABANDONSavgTIMEwtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecwtd/$totABANDONSwtd))));
-				}
-			else
-				{
-				$totABANDONSavgTIMEwtd = "  00:00";
-				}
-			if ($totANSWERSwtd>0)
-				{
-				$totANSWERSavgspeedTIMEwtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedwtd/$totANSWERSwtd))));
-				$totANSWERSavgTIMEwtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecwtd/$totANSWERSwtd))));
-				}
-			else
-				{
-				$totANSWERSavgspeedTIMEwtd = " 00:00";
-				$totANSWERSavgTIMEwtd = " 00:00";
-				}
-			$totANSWERStalkTIMEwtd =	sprintf("%10s", floor($totANSWERSsecwtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecwtd)));
-			$totANSWERSwrapTIMEwtd =	sprintf("%10s", floor(($totANSWERSwtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSwtd*15))));
-			$totANSWERStotTIMEwtd =	sprintf("%10s", floor(($totANSWERSsecwtd+($totANSWERSwtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecwtd+($totANSWERSwtd*15)))));
-			$totANSWERSwtd =	sprintf("%8s", $totANSWERSwtd);
-			$totABANDONSwtd =	sprintf("%9s", $totABANDONSwtd);
-			$totCALLSwtd =	sprintf("%7s", $totCALLSwtd);		
-
-			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-			$MAIN.="|                                       WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |\n";
-			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-			$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"\n";
-			$totCALLSwtd=0;
-			$totANSWERSwtd=0;
-			$totANSWERSsecwtd=0;
-			$totANSWERSspeedwtd=0;
-			$totABANDONSwtd=0;
-			$totABANDONSsecwtd=0;
-		}
-
-		if (date("d", strtotime($daySTART[$d]))==1 && $d>0 && date("d", strtotime($daySTART[$d-1]))!=1) {
-			if ($totCALLSmtd>0)
-				{
-				$totABANDONSpctmtd =	sprintf("%7.2f", (100*$totABANDONSmtd/$totCALLSmtd));
-				}
-			else
-				{
-				$totABANDONSpctmtd = "    0.0";
-				}
-			if ($totABANDONSmtd>0)
-				{
-				$totABANDONSavgTIMEmtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecmtd/$totABANDONSmtd))));
-				}
-			else
-				{
-				$totABANDONSavgTIMEmtd = "  00:00";
-				}
-			if ($totANSWERSmtd>0)
-				{
-				$totANSWERSavgspeedTIMEmtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedmtd/$totANSWERSmtd))));
-				$totANSWERSavgTIMEmtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecmtd/$totANSWERSmtd))));
-				}
-			else
-				{
-				$totANSWERSavgspeedTIMEmtd = " 00:00";
-				$totANSWERSavgTIMEmtd = " 00:00";
-				}
-			$totANSWERStalkTIMEmtd =	sprintf("%10s", floor($totANSWERSsecmtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecmtd)));
-			$totANSWERSwrapTIMEmtd =	sprintf("%10s", floor(($totANSWERSmtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSmtd*15))));
-			$totANSWERStotTIMEmtd =	sprintf("%10s", floor(($totANSWERSsecmtd+($totANSWERSmtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecmtd+($totANSWERSmtd*15)))));
-			$totANSWERSmtd =	sprintf("%8s", $totANSWERSmtd);
-			$totABANDONSmtd =	sprintf("%9s", $totABANDONSmtd);
-			$totCALLSmtd =	sprintf("%7s", $totCALLSmtd);		
-
-			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-			$MAIN.="|                                       MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |\n";
-			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-			$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"\n";
-			$totCALLSmtd=0;
-			$totANSWERSmtd=0;
-			$totANSWERSsecmtd=0;
-			$totANSWERSspeedmtd=0;
-			$totABANDONSmtd=0;
-			$totABANDONSsecmtd=0;
-
-			if (date("m", strtotime($daySTART[$d]))==1 || date("m", strtotime($daySTART[$d]))==4 || date("m", strtotime($daySTART[$d]))==7 || date("m", strtotime($daySTART[$d]))==10) # Quarterly line
-				{
-				if ($totCALLSqtd>0)
-					{
-					$totABANDONSpctqtd =	sprintf("%7.2f", (100*$totABANDONSqtd/$totCALLSqtd));
-					}
-				else
-					{
-					$totABANDONSpctqtd = "    0.0";
-					}
-				if ($totABANDONSqtd>0)
-					{
-					$totABANDONSavgTIMEqtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecqtd/$totABANDONSqtd))));
-					}
-				else
-					{
-					$totABANDONSavgTIMEqtd = "  00:00";
-					}
-				if ($totANSWERSqtd>0)
-					{
-					$totANSWERSavgspeedTIMEqtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedqtd/$totANSWERSqtd))));
-					$totANSWERSavgTIMEqtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecqtd/$totANSWERSqtd))));
-					}
-				else
-					{
-					$totANSWERSavgspeedTIMEqtd = " 00:00";
-					$totANSWERSavgTIMEqtd = " 00:00";
-					}
-				$totANSWERStalkTIMEqtd =	sprintf("%10s", floor($totANSWERSsecqtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecqtd)));
-				$totANSWERSwrapTIMEqtd =	sprintf("%10s", floor(($totANSWERSqtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSqtd*15))));
-				$totANSWERStotTIMEqtd =	sprintf("%10s", floor(($totANSWERSsecqtd+($totANSWERSqtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecqtd+($totANSWERSqtd*15)))));
-				$totANSWERSqtd =	sprintf("%8s", $totANSWERSqtd);
-				$totABANDONSqtd =	sprintf("%9s", $totABANDONSqtd);
-				$totCALLSqtd =	sprintf("%7s", $totCALLSqtd);		
-
-				$MAIN.="|                                       QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |\n";
-				$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-				$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"\n";
-				$totCALLSqtd=0;
-				$totANSWERSqtd=0;
-				$totANSWERSsecqtd=0;
-				$totANSWERSspeedqtd=0;
-				$totABANDONSqtd=0;
-				$totABANDONSsecqtd=0;
-				}
-		}
-
-		$totCALLSwtd+=$totCALLSdate[$d];
-		$totANSWERSwtd+=$totANSWERSdate[$d];
-		$totANSWERSsecwtd+=$totANSWERSsecdate[$d];
-		$totANSWERSspeedwtd+=$totANSWERSspeeddate[$d];
-		$totABANDONSwtd+=$totABANDONSdate[$d];
-		$totABANDONSsecwtd+=$totABANDONSsecdate[$d];
-		$totCALLSmtd+=$totCALLSdate[$d];
-		$totANSWERSmtd+=$totANSWERSdate[$d];
-		$totANSWERSsecmtd+=$totANSWERSsecdate[$d];
-		$totANSWERSspeedmtd+=$totANSWERSspeeddate[$d];
-		$totABANDONSmtd+=$totABANDONSdate[$d];
-		$totABANDONSsecmtd+=$totABANDONSsecdate[$d];
-		$totCALLSqtd+=$totCALLSdate[$d];
-		$totANSWERSqtd+=$totANSWERSdate[$d];
-		$totANSWERSsecqtd+=$totANSWERSsecdate[$d];
-		$totANSWERSspeedqtd+=$totANSWERSspeeddate[$d];
-		$totABANDONSqtd+=$totABANDONSdate[$d];
-		$totABANDONSsecqtd+=$totABANDONSsecdate[$d];
-
-
-		$MAIN.="| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] | $totANSWERSdate[$d] | $totABANDONSdate[$d] | $totABANDONSpctDATE[$d]%| $totABANDONSavgTIME[$d] | $totANSWERSavgspeedTIME[$d] | $totANSWERSavgTIME[$d] | $totANSWERStalkTIME[$d] | $totANSWERSwrapTIME[$d] | $totANSWERStotTIME[$d] |\n";
-		$CSV_text.="\"$daySTART[$d] - $dayEND[$d]\",\"$totCALLSdate[$d]\",\"$totANSWERSdate[$d]\",\"$totABANDONSdate[$d]\",\"$totABANDONSpctDATE[$d]%\",\"$totABANDONSavgTIME[$d]\",\"$totANSWERSavgspeedTIME[$d]\",\"$totANSWERSavgTIME[$d]\",\"$totANSWERStalkTIME[$d]\",\"$totANSWERSwrapTIME[$d]\",\"$totANSWERStotTIME[$d]\"\n";
-
-		$d++;
-		}
-
-	if ($totDROPS > 0)
-		{$totDROPSpct = ( ($totDROPS / $totCALLS) * 100);}
-	else {$totDROPSpct = 0;}
-	$totDROPSpct = round($totDROPSpct, 2);
-	if ($totQUEUE > 0)
-		{$totQUEUEpct = ( ($totQUEUE / $totCALLS) * 100);}
-	else {$totQUEUEpct = 0;}
-	$totQUEUEpct = round($totQUEUEpct, 2);
-
-	if ($totDROPSsec > 0)
-		{$totDROPSavg = ($totDROPSsec / $totDROPS);}
-	else {$totDROPSavg = 0;}
-	if ($totQUEUEsec > 0)
-		{$totQUEUEavg = ($totQUEUEsec / $totQUEUE);}
-	else {$totQUEUEavg = 0;}
-	if ($totQUEUEsec > 0)
-		{$totQUEUEtot = ($totQUEUEsec / $totCALLS);}
-	else {$totQUEUEtot = 0;}
-
-	if ($totCALLSsec > 0)
-		{
-		$totCALLSavg = ($totCALLSsec / $totCALLS);
-
-		$totTIME_M = ($totCALLSsec / 60);
-		$totTIME_M_int = round($totTIME_M, 2);
-		$totTIME_M_int = intval("$totTIME_M");
-		$totTIME_S = ($totTIME_M - $totTIME_M_int);
-		$totTIME_S = ($totTIME_S * 60);
-		$totTIME_S = round($totTIME_S, 0);
-		if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
-		$totTIME_MS = "$totTIME_M_int:$totTIME_S";
-		$totTIME_MS =		sprintf("%9s", $totTIME_MS);
-		}
-	else 
-		{
-		$totCALLSavg = 0;
-		$totTIME_MS='         ';
-		}
-
-
-		$FtotCALLSavg =	sprintf("%6.0f", $totCALLSavg);
-		$FtotDROPSavg =	sprintf("%7.2f", $totDROPSavg);
-		$FtotQUEUEavg =	sprintf("%7.2f", $totQUEUEavg);
-		$FtotQUEUEtot =	sprintf("%7.2f", $totQUEUEtot);
-		$FtotDROPSpct =	sprintf("%6.2f", $totDROPSpct);
-		$FtotQUEUEpct =	sprintf("%6.2f", $totQUEUEpct);
-		$FtotDROPS =	sprintf("%6s", $totDROPS);
-		$FtotQUEUE =	sprintf("%6s", $totQUEUE);
-		$FtotCALLS =	sprintf("%7s", $totCALLS);
-
-		if ($FtotCALLS>0) 
-			{
-			$FtotABANDONSpct =	sprintf("%7.2f", (100*$FtotABANDONS/$FtotCALLS));
-			}
-		else
-			{
-			$FtotABANDONSpct =	"    0.0";
-			}
-		if ($FtotABANDONS>0) 
-			{
-			$FtotABANDONSavgTIME =	sprintf("%7s", date("i:s", mktime(0, 0, round($FtotABANDONSsec/$FtotABANDONS))));
-			}
-		else 
-			{
-			$FtotABANDONSavgTIME =	sprintf("%7s", "00:00");
-			}
-		if ($FtotANSWERS>0) 
-			{
-			$FtotANSWERSavgspeedTIME =	sprintf("%6s", date("i:s", mktime(0, 0, round($FtotANSWERSspeed/$FtotANSWERS))));
-			$FtotANSWERSavgTIME =	sprintf("%6s", date("i:s", mktime(0, 0, round($FtotANSWERSsec/$FtotANSWERS))));
-			}
-		else 
-			{
-			$FtotANSWERSavgspeedTIME =	sprintf("%6s", "00:00");
-			$FtotANSWERSavgTIME =	sprintf("%6s", "00:00");
-			}
-		$FtotANSWERStalkTIME =	sprintf("%10s", floor($FtotANSWERSsec/3600).date(":i:s", mktime(0, 0, $FtotANSWERSsec)));
-		$FtotANSWERSwrapTIME =	sprintf("%10s", floor(($FtotANSWERS*15)/3600).date(":i:s", mktime(0, 0, ($FtotANSWERS*15))));
-		$FtotANSWERStotTIME =	sprintf("%10s", floor(($FtotANSWERSsec+($FtotANSWERS*15))/3600).date(":i:s", mktime(0, 0, ($FtotANSWERSsec+($FtotANSWERS*15)))));
-		$FtotANSWERS =	sprintf("%8s", $FtotANSWERS);
-		$FtotABANDONS =	sprintf("%9s", $FtotABANDONS);
-
-		if (date("w", strtotime($daySTART[$d]))>0) 
-			{
-			if ($totCALLSwtd>0)
-				{
-				$totABANDONSpctwtd =	sprintf("%7.2f", (100*$totABANDONSwtd/$totCALLSwtd));
-				}
-			else
-				{
-				$totABANDONSpctwtd = "    0.0";
-				}
-			if ($totABANDONSwtd>0)
-				{
-				$totABANDONSavgTIMEwtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecwtd/$totABANDONSwtd))));
-				}
-			else
-				{
-				$totABANDONSavgTIMEwtd = "  00:00";
-				}
-			if ($totANSWERSwtd>0)
-				{
-				$totANSWERSavgspeedTIMEwtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedwtd/$totANSWERSwtd))));
-				$totANSWERSavgTIMEwtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecwtd/$totANSWERSwtd))));
-				}
-			else
-				{
-				$totANSWERSavgspeedTIMEwtd = " 00:00";
-				$totANSWERSavgTIMEwtd = " 00:00";
-				}
-			$totANSWERStalkTIMEwtd =	sprintf("%10s", floor($totANSWERSsecwtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecwtd)));
-			$totANSWERSwrapTIMEwtd =	sprintf("%10s", floor(($totANSWERSwtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSwtd*15))));
-			$totANSWERStotTIMEwtd =	sprintf("%10s", floor(($totANSWERSsecwtd+($totANSWERSwtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecwtd+($totANSWERSwtd*15)))));
-			$totANSWERSwtd =	sprintf("%8s", $totANSWERSwtd);
-			$totABANDONSwtd =	sprintf("%9s", $totABANDONSwtd);
-			$totCALLSwtd =	sprintf("%7s", $totCALLSwtd);		
-
-			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-			$MAIN.="|                                       WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |\n";
-			$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"\n";
-			$totCALLSwtd=0;
-			$totANSWERSwtd=0;
-			$totANSWERSsecwtd=0;
-			$totANSWERSspeedwtd=0;
-			$totABANDONSwtd=0;
-			$totABANDONSsecwtd=0;
-			}
-
-		if (date("d", strtotime($daySTART[$d]))!=1) 
-			{
-			if ($totCALLSmtd>0)
-				{
-				$totABANDONSpctmtd =	sprintf("%7.2f", (100*$totABANDONSmtd/$totCALLSmtd));
-				}
-			else
-				{
-				$totABANDONSpctmtd = "    0.0";
-				}
-			if ($totABANDONSmtd>0)
-				{
-				$totABANDONSavgTIMEmtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecmtd/$totABANDONSmtd))));
-				}
-			else
-				{
-				$totABANDONSavgTIMEmtd = "  00:00";
-				}
-			if ($totANSWERSmtd>0)
-				{
-				$totANSWERSavgspeedTIMEmtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedmtd/$totANSWERSmtd))));
-				$totANSWERSavgTIMEmtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecmtd/$totANSWERSmtd))));
-				}
-			else
-				{
-				$totANSWERSavgspeedTIMEmtd = " 00:00";
-				$totANSWERSavgTIMEmtd = " 00:00";
-				}
-			$totANSWERStalkTIMEmtd =	sprintf("%10s", floor($totANSWERSsecmtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecmtd)));
-			$totANSWERSwrapTIMEmtd =	sprintf("%10s", floor(($totANSWERSmtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSmtd*15))));
-			$totANSWERStotTIMEmtd =	sprintf("%10s", floor(($totANSWERSsecmtd+($totANSWERSmtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecmtd+($totANSWERSmtd*15)))));
-			$totANSWERSmtd =	sprintf("%8s", $totANSWERSmtd);
-			$totABANDONSmtd =	sprintf("%9s", $totABANDONSmtd);
-			$totCALLSmtd =	sprintf("%7s", $totCALLSmtd);		
-
-			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-			$MAIN.="|                                       MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |\n";
-			$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"\n";
-			$totCALLSmtd=0;
-			$totANSWERSmtd=0;
-			$totANSWERSsecmtd=0;
-			$totANSWERSspeedmtd=0;
-			$totABANDONSmtd=0;
-			$totABANDONSsecmtd=0;
-
-	#		if (date("m", strtotime($daySTART[$d]))==1 || date("m", strtotime($daySTART[$d]))==4 || date("m", strtotime($daySTART[$d]))==7 || date("m", strtotime($daySTART[$d]))==10) # Quarterly line
-	#			{
-				if ($totCALLSqtd>0)
-					{
-					$totABANDONSpctqtd =	sprintf("%7.2f", (100*$totABANDONSqtd/$totCALLSqtd));
-					}
-				else
-					{
-					$totABANDONSpctqtd = "    0.0";
-					}
-				if ($totABANDONSqtd>0)
-					{
-					$totABANDONSavgTIMEqtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecqtd/$totABANDONSqtd))));
-					}
-				else
-					{
-					$totABANDONSavgTIMEqtd = "  00:00";
-					}
-				if ($totANSWERSqtd>0)
-					{
-					$totANSWERSavgspeedTIMEqtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedqtd/$totANSWERSqtd))));
-					$totANSWERSavgTIMEqtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecqtd/$totANSWERSqtd))));
-					}
-				else
-					{
-					$totANSWERSavgspeedTIMEqtd = " 00:00";
-					$totANSWERSavgTIMEqtd = " 00:00";
-					}
-				$totANSWERStalkTIMEqtd =	sprintf("%10s", floor($totANSWERSsecqtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecqtd)));
-				$totANSWERSwrapTIMEqtd =	sprintf("%10s", floor(($totANSWERSqtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSqtd*15))));
-				$totANSWERStotTIMEqtd =	sprintf("%10s", floor(($totANSWERSsecqtd+($totANSWERSqtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecqtd+($totANSWERSqtd*15)))));
-				$totANSWERSqtd =	sprintf("%8s", $totANSWERSqtd);
-				$totABANDONSqtd =	sprintf("%9s", $totABANDONSqtd);
-				$totCALLSqtd =	sprintf("%7s", $totCALLSqtd);		
-
-				$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-				$MAIN.="|                                       QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |\n";
-				$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"\n";
-				$totCALLSqtd=0;
-				$totANSWERSqtd=0;
-				$totANSWERSsecqtd=0;
-				$totANSWERSspeedqtd=0;
-				$totABANDONSqtd=0;
-				$totABANDONSsecqtd=0;
-	#			}
-		}
-
-	$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-	$MAIN.="|                                    TOTALS | $FtotCALLS | $FtotANSWERS | $FtotABANDONS | $FtotABANDONSpct%| $FtotABANDONSavgTIME | $FtotANSWERSavgspeedTIME | $FtotANSWERSavgTIME | $FtotANSWERStalkTIME | $FtotANSWERSwrapTIME | $FtotANSWERStotTIME |\n";
-	$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
-	$CSV_text.="\"TOTALS\",\"$FtotCALLS\",\"$FtotANSWERS\",\"$FtotABANDONS\",\"$FtotABANDONSpct%\",\"$FtotABANDONSavgTIME\",\"$FtotANSWERSavgspeedTIME\",\"$FtotANSWERSavgTIME\",\"$FtotANSWERStalkTIME\",\"$FtotANSWERSwrapTIME\",\"$FtotANSWERStotTIME\"\n";
-
-	## FORMAT OUTPUT ##
-	$i=0;
-	$hi_hour_count=0;
-	$hi_hold_count=0;
-
-	while ($i < $TOTintervals)
-		{
-		if ($qrtCALLS[$i] > 0)
-			{$qrtCALLSavg[$i] = ($qrtCALLSsec[$i] / $qrtCALLS[$i]);}
-		else {$qrtCALLSavg[$i] = 0;}
-		if ($qrtDROPS[$i] > 0)
-			{$qrtDROPSavg[$i] = ($qrtDROPSsec[$i] / $qrtDROPS[$i]);}
-		else {$qrtDROPSavg[$i] = 0;}
-		if ($qrtQUEUE[$i] > 0)
-			{$qrtQUEUEavg[$i] = ($qrtQUEUEsec[$i] / $qrtQUEUE[$i]);}
-		else {$qrtQUEUEavg[$i] = 0;}
-
-		if ($qrtCALLS[$i] > $hi_hour_count) {$hi_hour_count = $qrtCALLS[$i];}
-		if ($qrtQUEUEavg[$i] > $hi_hold_count) {$hi_hold_count = $qrtQUEUEavg[$i];}
-
-		$qrtQUEUEavg[$i] = round($qrtQUEUEavg[$i], 0);
-		if (strlen($qrtQUEUEavg[$i])<1) {$qrtQUEUEavg[$i]=0;}
-		$qrtQUEUEmax[$i] = round($qrtQUEUEmax[$i], 0);
-		if (strlen($qrtQUEUEmax[$i])<1) {$qrtQUEUEmax[$i]=0;}
-
-		$i++;
-		}
-
-	if ($hi_hour_count < 1)
-		{$hour_multiplier = 0;}
-	else
-		{$hour_multiplier = (20 / $hi_hour_count);}
-	if ($hi_hold_count < 1)
-		{$hold_multiplier = 0;}
-	else
-		{$hold_multiplier = (20 / $hi_hold_count);}
-
-
-	$ENDtime = date("U");
-	$RUNtime = ($ENDtime - $STARTtime);
-	$MAIN.="\nRun Time: $RUNtime seconds|$db_source\n";
-	$MAIN.="
\n"; - $MAIN.="
\n"; - $MAIN.="\n"; - - if ($file_download > 0) - { - $FILE_TIME = date("Ymd-His"); - $CSVfilename = "Inbound_Daily_Report_$US$FILE_TIME.csv"; - $CSV_text=preg_replace('/ +\"/', '"', $CSV_text); - $CSV_text=preg_replace('/\" +/', '"', $CSV_text); - // We'll be outputting a TXT file - header('Content-type: application/octet-stream'); - - // It will be called LIST_101_20090209-121212.txt - header("Content-Disposition: attachment; filename=\"$CSVfilename\""); - header('Expires: 0'); - header('Cache-Control: must-revalidate, post-check=0, pre-check=0'); - header('Pragma: public'); - ob_clean(); - flush(); - - echo "$CSV_text"; - - exit; - } - else - { - - echo "$HEADER"; - require("admin_header.php"); - echo "$MAIN"; - } - } - - - -?> + LICENSE: AGPLv2 +# +# CHANGES +# +# 111119-1234 - First build +# 120118-2116 - Changed headers on CSV download +# + +require("dbconnect.php"); + +$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; +$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; +$PHP_SELF=$_SERVER['PHP_SELF']; +if (isset($_GET["group"])) {$group=$_GET["group"];} + elseif (isset($_POST["group"])) {$group=$_POST["group"];} +if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} + elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} +if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} + elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];} +if (isset($_GET["shift"])) {$shift=$_GET["shift"];} + elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} +if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];} + elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];} +if (isset($_GET["hourly_breakdown"])) {$hourly_breakdown=$_GET["hourly_breakdown"];} + elseif (isset($_POST["hourly_breakdown"])) {$hourly_breakdown=$_POST["hourly_breakdown"];} +if (isset($_GET["submit"])) {$submit=$_GET["submit"];} + elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} +if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} + elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} +if (isset($_GET["DB"])) {$DB=$_GET["DB"];} + elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} + +$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); +$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); + +if (strlen($shift)<2) {$shift='ALL';} + +$report_name = 'Inbound Daily Report'; +$db_source = 'M'; + +############################################# +##### START SYSTEM_SETTINGS LOOKUP ##### +$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;"; +$rslt=mysql_query($stmt, $link); +if ($DB) {$MAIN.="$stmt\n";} +$qm_conf_ct = mysql_num_rows($rslt); +if ($qm_conf_ct > 0) + { + $row=mysql_fetch_row($rslt); + $non_latin = $row[0]; + $outbound_autodial_active = $row[1]; + $slave_db_server = $row[2]; + $reports_use_slave_db = $row[3]; + } +##### END SETTINGS LOOKUP ##### +########################################### + +if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) ) + { + mysql_close($link); + $use_slave_server=1; + $db_source = 'S'; + require("dbconnect.php"); + $MAIN.="\n"; + } + +$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';"; +if ($DB) {$MAIN.="|$stmt|\n";} +if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} +$rslt=mysql_query($stmt, $link); +$row=mysql_fetch_row($rslt); +$auth=$row[0]; + +$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';"; +if ($DB) {$MAIN.="|$stmt|\n";} +$rslt=mysql_query($stmt, $link); +$row=mysql_fetch_row($rslt); +$reports_only_user=$row[0]; + +if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth)) + { + Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\""); + Header("HTTP/1.0 401 Unauthorized"); + echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n"; + exit; + } + +$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';"; +if ($DB) {$MAIN.="|$stmt|\n";} +$rslt=mysql_query($stmt, $link); +$row=mysql_fetch_row($rslt); +$LOGuser_group = $row[0]; + +$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';"; +if ($DB) {$MAIN.="|$stmt|\n";} +$rslt=mysql_query($stmt, $link); +$row=mysql_fetch_row($rslt); +$LOGallowed_campaigns = $row[0]; +$LOGallowed_reports = $row[1]; +$LOGadmin_viewable_groups = $row[2]; +$LOGadmin_viewable_call_times = $row[3]; + +if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) ) + { + Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\""); + Header("HTTP/1.0 401 Unauthorized"); + echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n"; + exit; + } + +$LOGadmin_viewable_groupsSQL=''; +$whereLOGadmin_viewable_groupsSQL=''; +if ( (!eregi("--ALL--",$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) ) + { + $rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups); + $rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL); + $LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')"; + $whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')"; + } + +$LOGadmin_viewable_call_timesSQL=''; +$whereLOGadmin_viewable_call_timesSQL=''; +if ( (!eregi("--ALL--",$LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) ) + { + $rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times); + $rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL); + $LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')"; + $whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')"; + } + +$NOW_DATE = date("Y-m-d"); +$NOW_TIME = date("Y-m-d H:i:s"); +$STARTtime = date("U"); +if (!isset($group)) {$group = '';} +if (!isset($query_date)) {$query_date = $NOW_DATE;} +if (!isset($end_date)) {$end_date = $NOW_DATE;} + +$stmt="select group_id,group_name from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;"; +$rslt=mysql_query($stmt, $link); +if ($DB) {$MAIN.="$stmt\n";} +$groups_to_print = mysql_num_rows($rslt); +$i=0; +$groups_string='|'; +while ($i < $groups_to_print) + { + $row=mysql_fetch_row($rslt); + $groups[$i] = $row[0]; + $group_names[$i] = $row[1]; + $groups_string .= "$groups[$i]|"; + $i++; + } + +$HEADER.="\n"; +$HEADER.="\n"; +$HEADER.="\n"; + +if (!preg_match("/\|$group\|/i",$groups_string)) + { + $HEADER.="\n"; + $group=''; + } + +$HEADER.="\n"; +$HEADER.="\n"; + +$HEADER.="\n"; +$HEADER.="$report_name\n"; + +$short_header=1; + +# require("admin_header.php"); + +$MAIN.="
"; + +$MAIN.="
\n"; +$MAIN.=""; + +$MAIN.="\n"; + +$MAIN.=" to "; + +$MAIN.="\n"; + +$MAIN.="\n"; +$MAIN.="\n"; +$MAIN.="\n"; +$MAIN.="           DOWNLOAD | MODIFY | REPORTS
Show hourly results\n"; +$MAIN.="
\n\n"; + +$MAIN.="
\n\n";
+
+
+if (!$group)
+	{
+	$MAIN.="\n\n";
+	$MAIN.="PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
+	echo "$HEADER";
+	require("admin_header.php");
+	echo "$MAIN";
+	}
+
+else
+	{
+	### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
+
+	if ($shift == 'AM') 
+		{
+		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}   
+		if (strlen($time_END) < 6) {$time_END = "11:59:59";}
+		}
+	if ($shift == 'PM') 
+		{
+		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
+		if (strlen($time_END) < 6) {$time_END = "23:59:59";}
+		}
+	if ($shift == 'ALL') 
+		{
+		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
+		if (strlen($time_END) < 6) {$time_END = "23:59:59";}
+		}
+	if ($shift == 'DAYTIME') 
+		{
+		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
+		if (strlen($time_END) < 6) {$time_END = "00:59:59";}
+		}
+	if ($shift == '10AM-6PM') 
+		{
+		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
+		if (strlen($time_END) < 6) {$time_END = "17:59:59";}
+		}
+	if ($shift == '9AM-1AM') 
+		{
+		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
+		if (strlen($time_END) < 6) {$time_END = "00:59:59";}
+		}
+	if ($shift == '845-1745') 
+		{
+		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
+		if (strlen($time_END) < 6) {$time_END = "17:44:59";}
+		}
+	if ($shift == '1745-100') 
+		{
+		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
+		if (strlen($time_END) < 6) {$time_END = "00:59:59";}
+		}
+
+	$time1 = strtotime($time_BEGIN);
+	$time2 = strtotime($time_END)+1;
+
+	$hpd = ceil(($time2 - $time1) / 3600);
+	if ($hpd<0) {$hpd+=24;}
+
+
+	$query_date_BEGIN = "$query_date $time_BEGIN";   
+	$query_date_END = "$end_date $time_END";
+
+	$SQdate_ARY =	explode(' ',$query_date_BEGIN);
+	$SQday_ARY =	explode('-',$SQdate_ARY[0]);
+	$SQtime_ARY =	explode(':',$SQdate_ARY[1]);
+	$EQdate_ARY =	explode(' ',$query_date_END);
+	$EQday_ARY =	explode('-',$EQdate_ARY[0]);
+	$EQtime_ARY =	explode(':',$EQdate_ARY[1]);
+
+	$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
+	$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
+	$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
+
+	$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
+	$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
+
+	$DURATIONsec = ($EQepoch - $SQepoch);
+	$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );
+
+	if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
+		{
+		$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
+		$query_date_END = date("Y-m-d H:i:s", $EQepoch);
+		$DURATIONday++;
+		}
+
+	$MAIN.="Inbound Daily Report                      $NOW_TIME\n";
+	$MAIN.="Selected in-group: $group\n";
+	$MAIN.="Time range $DURATIONday days: $query_date_BEGIN to $query_date_END for $shift shift\n\n";
+	#echo "Time range day sec: $SQsec - $EQsec   Day range in epoch: $SQepoch - $EQepoch   Start: $SQepochDAY\n";
+	$CSV_text.="\"Inbound Daily Report\",\"$NOW_TIME\"\n";
+	$CSV_text.="Selected in-group: $group\n";
+	$CSV_text.="\"Time range $DURATIONday days:\",\"$query_date_BEGIN to $query_date_END for $shift shift\"\n\n";
+
+	$d=0; $q=0; $hr=0;
+	while ($d < $DURATIONday)
+		{
+		$dSQepoch = ($SQepoch + ($d * 86400) + ($hr * 3600) );
+
+		if ($hourly_breakdown) 
+			{
+			$dEQepoch = $dSQepoch+3599;
+			}
+			else
+			{
+			$dEQepoch = ($SQepochDAY + ($EQsec + ($d * 86400) + ($hr * 3600) ) );
+			if ($EQsec < $SQsec)
+				{
+				$dEQepoch = ($dEQepoch + 86400);
+				}
+			}
+
+		$daySTART[$q] = date("Y-m-d H:i:s", $dSQepoch);
+		$dayEND[$q] = date("Y-m-d H:i:s", $dEQepoch);
+
+	#  || $time_END<=date("H:i:s", $dEQepoch)
+		if ($hr>=($hpd-1) || !$hourly_breakdown) 
+			{
+			$d++;
+			$hr=0;
+			if (date("H:i:s", $dEQepoch)>$time_END) 
+				{
+				$dayEND[$q] = date("Y-m-d ", $dEQepoch).$time_END;
+				}
+			}
+			else
+			{
+			$hr++;
+			}
+		#$MAIN.="$daySTART[$q] - $dayEND[$q] | $SQepochDAY,".date("Y-m-d H:i:s",$SQepochDAY)."\n";
+		$q++;
+
+		}
+
+	##########################################################################
+	#########  CALCULATE ALL OF THE 15-MINUTE PERIODS NEEDED FOR ALL DAYS ####
+
+	### BUILD HOUR:MIN DISPLAY ARRAY ###
+	$i=0;
+	$h=4;
+	$j=0;
+	$Zhour=1;
+	$active_time=0;
+	$hour =		($SQtime_ARY[0] - 1);
+	$startSEC = ($SQsec - 900);
+	$endSEC =	($SQsec - 1);
+	if ($SQtime_ARY[1] > 14) 
+		{
+		$h=1;
+		$hour++;
+		if ($hour < 10) {$hour = "0$hour";}
+		}
+	if ($SQtime_ARY[1] > 29) {$h=2;}
+	if ($SQtime_ARY[1] > 44) {$h=3;}
+	while ($i < 96)
+		{
+		$startSEC = ($startSEC + 900);
+		$endSEC = ($endSEC + 900);
+		$time = '      ';
+		if ($h >= 4)
+			{
+			$hour++;
+			if ($Zhour == '00') 
+				{
+				$startSEC=0;
+				$endSEC=899;
+				}
+			$h=0;
+			if ($hour < 10) {$hour = "0$hour";}
+			$Stime="$hour:00";
+			$Etime="$hour:15";
+			$time = "+$Stime-$Etime+";
+			}
+		if ($h == 1)
+			{
+			$Stime="$hour:15";
+			$Etime="$hour:30";
+			$time = " $Stime-$Etime ";
+			}
+		if ($h == 2)
+			{
+			$Stime="$hour:30";
+			$Etime="$hour:45";
+			$time = " $Stime-$Etime ";
+			}
+		if ($h == 3)
+			{
+			$Zhour=$hour;
+			$Zhour++;
+			if ($Zhour < 10) {$Zhour = "0$Zhour";}
+			if ($Zhour == 24) {$Zhour = "00";}
+			$Stime="$hour:45";
+			$Etime="$Zhour:00";
+			$time = " $Stime-$Etime ";
+			if ($Zhour == '00') 
+				{$hour = ($Zhour - 1);}
+			}
+
+		if ( ( ($startSEC >= $SQsec) and ($endSEC <= $EQsec) and ($EQsec > $SQsec) ) or 
+			( ($startSEC >= $SQsec) and ($EQsec < $SQsec) ) or 
+			( ($endSEC <= $EQsec) and ($EQsec < $SQsec) ) )
+			{
+			$HMdisplay[$j] =	$time;
+			$HMstart[$j] =		$Stime;
+			$HMend[$j] =		$Etime;
+			$HMSepoch[$j] =		$startSEC;
+			$HMEepoch[$j] =		$endSEC;
+
+			$j++;
+			}
+
+		$h++;
+		$i++;
+		}
+
+	$TOTintervals = $q;
+
+
+	### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
+	$stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status,term_reason,call_date from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  campaign_id='" . mysql_real_escape_string($group) . "';";
+	$rslt=mysql_query($stmt, $link);
+	if ($DB) {$MAIN.="$stmt\n";}
+	$records_to_grab = mysql_num_rows($rslt);
+	$i=0;
+	if($hourly_breakdown) {$epoch_interval=3600;} else {$epoch_interval=86400;}
+	while ($i < $records_to_grab)
+		{
+		$row=mysql_fetch_row($rslt);
+		$qs[$i] = $row[0];
+		$dt[$i] = 0;
+		$ut[$i] = ($row[1] - $SQepochDAY);
+		while($ut[$i] >= $epoch_interval) 
+			{
+			$ut[$i] = ($ut[$i] - $epoch_interval);
+			$dt[$i]++;
+			}
+		if ( ($ut[$i] <= $EQsec) and ($EQsec < $SQsec) )
+			{
+			$dt[$i] = ($dt[$i] - 1);
+			}
+		$ls[$i] = $row[2];
+		$st[$i] = $row[3];
+		$tr[$i] = $row[4];
+		$at[$i] = $row[5]; # Actual time
+
+		# $MAIN.= "$qs[$i] | $dt[$i] - $row[1] | $ut[$i] | $ls[$i] | $st[$i] | $tr[$i] | $at[$i]\n";
+
+		$i++;
+		}
+
+	### PARSE THROUGH ALL RECORDS AND GENERATE STATS ###
+	$MT[0]='0';
+	$totCALLS=0;
+	$totDROPS=0;
+	$totQUEUE=0;
+	$totCALLSsec=0;
+	$totDROPSsec=0;
+	$totQUEUEsec=0;
+	$totCALLSmax=0;
+	$totDROPSmax=0;
+	$totQUEUEmax=0;
+	$totCALLSdate=$MT;
+	$totDROPSdate=$MT;
+	$totQUEUEdate=$MT;
+	$qrtCALLS=$MT;
+	$qrtDROPS=$MT;
+	$qrtQUEUE=$MT;
+	$qrtCALLSsec=$MT;
+	$qrtDROPSsec=$MT;
+	$qrtQUEUEsec=$MT;
+	$qrtCALLSavg=$MT;
+	$qrtDROPSavg=$MT;
+	$qrtQUEUEavg=$MT;
+	$qrtCALLSmax=$MT;
+	$qrtDROPSmax=$MT;
+	$qrtQUEUEmax=$MT;
+
+	$totABANDONSdate=$MT;
+	$totANSWERSdate=$MT;
+
+	$totANSWERS=0;
+	$totABANDONS=0;
+	$totANSWERSsec=0;
+	$totABANDONSsec=0;
+	$totANSWERSspeed=0;
+
+	$FtotANSWERS=0;
+	$FtotABANDONS=0;
+	$FtotANSWERSsec=0;
+	$FtotABANDONSsec=0;
+	$FtotANSWERSspeed=0;
+
+	$j=0;
+	while ($j < $TOTintervals)
+		{
+	#	$jd__0[$j]=0; $jd_20[$j]=0; $jd_40[$j]=0; $jd_60[$j]=0; $jd_80[$j]=0; $jd100[$j]=0; $jd120[$j]=0; $jd121[$j]=0;
+	#	$Phd__0[$j]=0; $Phd_20[$j]=0; $Phd_40[$j]=0; $Phd_60[$j]=0; $Phd_80[$j]=0; $Phd100[$j]=0; $Phd120[$j]=0; $Phd121[$j]=0;
+	#	$qrtCALLS[$j]=0; $qrtCALLSsec[$j]=0; $qrtCALLSmax[$j]=0;
+	#	$qrtDROPS[$j]=0; $qrtDROPSsec[$j]=0; $qrtDROPSmax[$j]=0;
+	#	$qrtQUEUE[$j]=0; $qrtQUEUEsec[$j]=0; $qrtQUEUEmax[$j]=0;
+		$totABANDONSdate[$j]=0;
+		$totABANDONSsecdate[$j]=0;
+		$totANSWERSdate[$j]=0;
+		$totANSWERSsecdate[$j]=0;
+		$totANSWERSspeeddate[$j]=0;
+		$i=0;
+		while ($i < $records_to_grab)
+			{
+			if ( ($at[$i] >= $daySTART[$j]) and ($at[$i] <= $dayEND[$j]) )
+				{
+				$totCALLS++;
+				$totCALLSsec = ($totCALLSsec + $ls[$i]);
+				$totCALLSsecDATE[$j] = ($totCALLSsecDATE[$j] + $ls[$i]);
+	#			$qrtCALLS[$j]++;
+	#			$qrtCALLSsec[$j] = ($qrtCALLSsec[$j] + $ls[$i]);
+	#			$dtt = $dt[$i];
+				$totCALLSdate[$j]++;
+				if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
+				if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}
+				if (ereg('ABANDON|NOAGENT|QUEUETIMEOUT|AFTERHOURS|MAXCALLS', $tr[$i])) 
+					{
+					$totABANDONSdate[$j]++;
+					$totABANDONSsecdate[$j]+=$ls[$i];
+					$FtotABANDONS++;
+					$FtotABANDONSsec+=$ls[$i];
+					}
+					else 
+					{
+					$totANSWERSdate[$j]++;
+					$totANSWERSsecdate[$j]+=($ls[$i]-$qs[$i]-15);
+					$totANSWERSspeeddate[$j]+=$qs[$i];
+					$FtotANSWERS++;
+					$FtotANSWERSsec+=($ls[$i]-$qs[$i]-15);
+					$FtotANSWERSspeeddate+=$qs[$i];
+					}
+				if (ereg('DROP',$st[$i])) 
+					{
+					$totDROPS++;
+					$totDROPSsec = ($totDROPSsec + $ls[$i]);
+					$totDROPSsecDATE[$j] = ($totDROPSsecDATE[$j] + $ls[$i]);
+	#				$qrtDROPS[$j]++;
+	#				$qrtDROPSsec[$j] = ($qrtDROPSsec[$j] + $ls[$i]);
+					$totDROPSdate[$j]++;
+	#				if ($totDROPSmax < $ls[$i]) {$totDROPSmax = $ls[$i];}
+	#				if ($qrtDROPSmax[$j] < $ls[$i]) {$qrtDROPSmax[$j] = $ls[$i];}
+					}
+				if ($qs[$i] > 0) 
+					{
+					$totQUEUE++;
+					$totQUEUEsec = ($totQUEUEsec + $qs[$i]);
+					$totQUEUEsecDATE[$j] = ($totQUEUEsecDATE[$j] + $qs[$i]);
+	#				$qrtQUEUE[$j]++;
+	#				$qrtQUEUEsec[$j] = ($qrtQUEUEsec[$j] + $qs[$i]);
+					$totQUEUEdate[$j]++;
+	#				if ($totQUEUEmax < $qs[$i]) {$totQUEUEmax = $qs[$i];}
+	#				if ($qrtQUEUEmax[$j] < $qs[$i]) {$qrtQUEUEmax[$j] = $qs[$i];}
+					}
+	/*
+				if ($qs[$i] == 0) {$hd__0[$j]++;}
+				if ( ($qs[$i] > 0) and ($qs[$i] <= 20) ) {$hd_20[$j]++;}
+				if ( ($qs[$i] > 20) and ($qs[$i] <= 40) ) {$hd_40[$j]++;}
+				if ( ($qs[$i] > 40) and ($qs[$i] <= 60) ) {$hd_60[$j]++;}
+				if ( ($qs[$i] > 60) and ($qs[$i] <= 80) ) {$hd_80[$j]++;}
+				if ( ($qs[$i] > 80) and ($qs[$i] <= 100) ) {$hd100[$j]++;}
+				if ( ($qs[$i] > 100) and ($qs[$i] <= 120) ) {$hd120[$j]++;}
+				if ($qs[$i] > 120) {$hd121[$j]++;}
+	*/
+				}
+			
+			$i++;
+			}
+
+		$j++;
+		}
+
+
+	###################################################
+	### TOTALS SUMMARY SECTION ###
+	$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+	$MAIN.="|                                           | TOTAL   | TOTAL    | TOTAL     | TOTAL   | AVG     | AVG    | AVG    | TOTAL      | TOTAL      | TOTAL      |\n";
+	$MAIN.="| SHIFT                                     | CALLS   | CALLS    | CALLS     | ABANDON | ABANDON | ANSWER | TALK   | TALK       | WRAP       | CALL       |\n";
+	$MAIN.="| DATE-TIME RANGE                           | OFFERED | ANSWERED | ABANDONED | PERCENT | TIME    | SPEED  | TIME   | TIME       | TIME       | TIME       |\n";
+	$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+	$CSV_text.="\"\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"AVG\",\"AVG\",\"AVG\",\"TOTAL\",\"TOTAL\",\"TOTAL\"\n";
+	$CSV_text.="\"\",\"CALLS\",\"CALLS\",\"CALLS\",\"ABANDON\",\"ABANDON\",\"ANSWER\",\"TALK\",\"TALK\",\"WRAP\",\"CALL\"\n";
+	$CSV_text.="\"SHIFT DATE-TIME RANGE\",\"OFFERED\",\"ANSWERED\",\"ABANDONED\",\"PERCENT\",\"TIME\",\"SPEED\",\"TIME\",\"TIME\",\"TIME\",\"TIME\"\n";
+
+
+	$totCALLSwtd=0;
+	$totANSWERSwtd=0;
+	$totANSWERSsecwtd=0;
+	$totANSWERSspeedwtd=0;
+	$totABANDONSwtd=0;
+	$totABANDONSsecwtd=0;
+
+	$totCALLSmtd=0;
+	$totANSWERSmtd=0;
+	$totANSWERSsecmtd=0;
+	$totANSWERSspeedmtd=0;
+	$totABANDONSmtd=0;
+	$totABANDONSsecmtd=0;
+
+	$totCALLSqtd=0;
+	$totANSWERSqtd=0;
+	$totANSWERSsecqtd=0;
+	$totANSWERSspeedqtd=0;
+	$totABANDONSqtd=0;
+	$totABANDONSsecqtd=0;
+
+	$d=0;
+	while ($d < $TOTintervals)
+		{
+		if ($totDROPSdate[$d] < 1) {$totDROPSdate[$d]=0;}
+		if ($totQUEUEdate[$d] < 1) {$totQUEUEdate[$d]=0;}
+		if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]=0;}
+
+		if ($totDROPSdate[$d] > 0)
+			{$totDROPSpctDATE[$d] = ( ($totDROPSdate[$d] / $totCALLSdate[$d]) * 100);}
+		else {$totDROPSpctDATE[$d] = 0;}
+		$totDROPSpctDATE[$d] = round($totDROPSpctDATE[$d], 2);
+		if ($totQUEUEdate[$d] > 0)
+			{$totQUEUEpctDATE[$d] = ( ($totQUEUEdate[$d] / $totCALLSdate[$d]) * 100);}
+		else {$totQUEUEpctDATE[$d] = 0;}
+		$totQUEUEpctDATE[$d] = round($totQUEUEpctDATE[$d], 2);
+
+		if ($totDROPSsecDATE[$d] > 0)
+			{$totDROPSavgDATE[$d] = ($totDROPSsecDATE[$d] / $totDROPSdate[$d]);}
+		else {$totDROPSavgDATE[$d] = 0;}
+		if ($totQUEUEsecDATE[$d] > 0)
+			{$totQUEUEavgDATE[$d] = ($totQUEUEsecDATE[$d] / $totQUEUEdate[$d]);}
+		else {$totQUEUEavgDATE[$d] = 0;}
+		if ($totQUEUEsecDATE[$d] > 0)
+			{$totQUEUEtotDATE[$d] = ($totQUEUEsecDATE[$d] / $totCALLSdate[$d]);}
+		else {$totQUEUEtotDATE[$d] = 0;}
+
+		if ($totCALLSsecDATE[$d] > 0)
+			{
+			$totCALLSavgDATE[$d] = ($totCALLSsecDATE[$d] / $totCALLSdate[$d]);
+
+			$totTIME_M = ($totCALLSsecDATE[$d] / 60);
+			$totTIME_M_int = round($totTIME_M, 2);
+			$totTIME_M_int = intval("$totTIME_M");
+			$totTIME_S = ($totTIME_M - $totTIME_M_int);
+			$totTIME_S = ($totTIME_S * 60);
+			$totTIME_S = round($totTIME_S, 0);
+			if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
+			$totTIME_MS = "$totTIME_M_int:$totTIME_S";
+			$totTIME_MS =		sprintf("%8s", $totTIME_MS);
+			}
+		else 
+			{
+			$totCALLSavgDATE[$d] = 0;
+			$totTIME_MS='        ';
+			}
+	/*
+		$totCALLSavgDATE[$d] =	sprintf("%6.0f", $totCALLSavgDATE[$d]);
+		$totDROPSavgDATE[$d] =	sprintf("%7.2f", $totDROPSavgDATE[$d]);
+		$totQUEUEavgDATE[$d] =	sprintf("%7.2f", $totQUEUEavgDATE[$d]);
+		$totQUEUEtotDATE[$d] =	sprintf("%7.2f", $totQUEUEtotDATE[$d]);
+		$totDROPSpctDATE[$d] =	sprintf("%6.2f", $totDROPSpctDATE[$d]);
+		$totQUEUEpctDATE[$d] =	sprintf("%6.2f", $totQUEUEpctDATE[$d]);
+		$totDROPSdate[$d] =	sprintf("%6s", $totDROPSdate[$d]);
+		$totQUEUEdate[$d] =	sprintf("%6s", $totQUEUEdate[$d]);
+	*/	$totCALLSdate[$d] =	sprintf("%7s", $totCALLSdate[$d]);
+
+
+		if ($totCALLSdate[$d]>0)
+			{
+			$totABANDONSpctDATE[$d] =	sprintf("%7.2f", (100*$totABANDONSdate[$d]/$totCALLSdate[$d]));
+			}
+		else
+			{
+			$totCALLSdate[$d]="      0";
+			$totABANDONSpctDATE[$d] = "    0.0";
+			}
+		if ($totABANDONSdate[$d]>0)
+			{
+			$totABANDONSavgTIME[$d] =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecdate[$d]/$totABANDONSdate[$d]))));
+			}
+		else
+			{
+			$totABANDONSdate[$d]="0";
+			$totABANDONSavgTIME[$d] = "  00:00";
+			}
+		if ($totANSWERSdate[$d]>0)
+			{
+			$totANSWERSavgspeedTIME[$d] =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeeddate[$d]/$totANSWERSdate[$d]))));
+			$totANSWERSavgTIME[$d] =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecdate[$d]/$totANSWERSdate[$d]))));
+			}
+		else
+			{
+			$totANSWERSdate[$d]="0";
+			$totANSWERSavgspeedTIME[$d] = " 00:00";
+			$totANSWERSavgTIME[$d] = " 00:00";
+			}
+		$totANSWERStalkTIME[$d] =	sprintf("%10s", floor($totANSWERSsecdate[$d]/3600).date(":i:s", mktime(0, 0, $totANSWERSsecdate[$d])));
+		$totANSWERSwrapTIME[$d] =	sprintf("%10s", floor(($totANSWERSdate[$d]*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSdate[$d]*15))));
+		$totANSWERStotTIME[$d] =	sprintf("%10s", floor(($totANSWERSsecdate[$d]+($totANSWERSdate[$d]*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecdate[$d]+($totANSWERSdate[$d]*15)))));
+		$totANSWERSdate[$d] =	sprintf("%8s", $totANSWERSdate[$d]);
+		$totABANDONSdate[$d] =	sprintf("%9s", $totABANDONSdate[$d]);
+
+		if (date("w", strtotime($daySTART[$d]))==0 && date("w", strtotime($daySTART[$d-1]))!=0 && $d>0) 
+			{  # 2nd date/"w" check is for DST
+			if ($totCALLSwtd>0)
+				{
+				$totABANDONSpctwtd =	sprintf("%7.2f", (100*$totABANDONSwtd/$totCALLSwtd));
+				}
+			else
+				{
+				$totABANDONSpctwtd = "    0.0";
+				}
+			if ($totABANDONSwtd>0)
+				{
+				$totABANDONSavgTIMEwtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecwtd/$totABANDONSwtd))));
+				}
+			else
+				{
+				$totABANDONSavgTIMEwtd = "  00:00";
+				}
+			if ($totANSWERSwtd>0)
+				{
+				$totANSWERSavgspeedTIMEwtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedwtd/$totANSWERSwtd))));
+				$totANSWERSavgTIMEwtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecwtd/$totANSWERSwtd))));
+				}
+			else
+				{
+				$totANSWERSavgspeedTIMEwtd = " 00:00";
+				$totANSWERSavgTIMEwtd = " 00:00";
+				}
+			$totANSWERStalkTIMEwtd =	sprintf("%10s", floor($totANSWERSsecwtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecwtd)));
+			$totANSWERSwrapTIMEwtd =	sprintf("%10s", floor(($totANSWERSwtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSwtd*15))));
+			$totANSWERStotTIMEwtd =	sprintf("%10s", floor(($totANSWERSsecwtd+($totANSWERSwtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecwtd+($totANSWERSwtd*15)))));
+			$totANSWERSwtd =	sprintf("%8s", $totANSWERSwtd);
+			$totABANDONSwtd =	sprintf("%9s", $totABANDONSwtd);
+			$totCALLSwtd =	sprintf("%7s", $totCALLSwtd);		
+
+			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+			$MAIN.="|                                       WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |\n";
+			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+			$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"\n";
+			$totCALLSwtd=0;
+			$totANSWERSwtd=0;
+			$totANSWERSsecwtd=0;
+			$totANSWERSspeedwtd=0;
+			$totABANDONSwtd=0;
+			$totABANDONSsecwtd=0;
+		}
+
+		if (date("d", strtotime($daySTART[$d]))==1 && $d>0 && date("d", strtotime($daySTART[$d-1]))!=1) {
+			if ($totCALLSmtd>0)
+				{
+				$totABANDONSpctmtd =	sprintf("%7.2f", (100*$totABANDONSmtd/$totCALLSmtd));
+				}
+			else
+				{
+				$totABANDONSpctmtd = "    0.0";
+				}
+			if ($totABANDONSmtd>0)
+				{
+				$totABANDONSavgTIMEmtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecmtd/$totABANDONSmtd))));
+				}
+			else
+				{
+				$totABANDONSavgTIMEmtd = "  00:00";
+				}
+			if ($totANSWERSmtd>0)
+				{
+				$totANSWERSavgspeedTIMEmtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedmtd/$totANSWERSmtd))));
+				$totANSWERSavgTIMEmtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecmtd/$totANSWERSmtd))));
+				}
+			else
+				{
+				$totANSWERSavgspeedTIMEmtd = " 00:00";
+				$totANSWERSavgTIMEmtd = " 00:00";
+				}
+			$totANSWERStalkTIMEmtd =	sprintf("%10s", floor($totANSWERSsecmtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecmtd)));
+			$totANSWERSwrapTIMEmtd =	sprintf("%10s", floor(($totANSWERSmtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSmtd*15))));
+			$totANSWERStotTIMEmtd =	sprintf("%10s", floor(($totANSWERSsecmtd+($totANSWERSmtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecmtd+($totANSWERSmtd*15)))));
+			$totANSWERSmtd =	sprintf("%8s", $totANSWERSmtd);
+			$totABANDONSmtd =	sprintf("%9s", $totABANDONSmtd);
+			$totCALLSmtd =	sprintf("%7s", $totCALLSmtd);		
+
+			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+			$MAIN.="|                                       MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |\n";
+			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+			$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"\n";
+			$totCALLSmtd=0;
+			$totANSWERSmtd=0;
+			$totANSWERSsecmtd=0;
+			$totANSWERSspeedmtd=0;
+			$totABANDONSmtd=0;
+			$totABANDONSsecmtd=0;
+
+			if (date("m", strtotime($daySTART[$d]))==1 || date("m", strtotime($daySTART[$d]))==4 || date("m", strtotime($daySTART[$d]))==7 || date("m", strtotime($daySTART[$d]))==10) # Quarterly line
+				{
+				if ($totCALLSqtd>0)
+					{
+					$totABANDONSpctqtd =	sprintf("%7.2f", (100*$totABANDONSqtd/$totCALLSqtd));
+					}
+				else
+					{
+					$totABANDONSpctqtd = "    0.0";
+					}
+				if ($totABANDONSqtd>0)
+					{
+					$totABANDONSavgTIMEqtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecqtd/$totABANDONSqtd))));
+					}
+				else
+					{
+					$totABANDONSavgTIMEqtd = "  00:00";
+					}
+				if ($totANSWERSqtd>0)
+					{
+					$totANSWERSavgspeedTIMEqtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedqtd/$totANSWERSqtd))));
+					$totANSWERSavgTIMEqtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecqtd/$totANSWERSqtd))));
+					}
+				else
+					{
+					$totANSWERSavgspeedTIMEqtd = " 00:00";
+					$totANSWERSavgTIMEqtd = " 00:00";
+					}
+				$totANSWERStalkTIMEqtd =	sprintf("%10s", floor($totANSWERSsecqtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecqtd)));
+				$totANSWERSwrapTIMEqtd =	sprintf("%10s", floor(($totANSWERSqtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSqtd*15))));
+				$totANSWERStotTIMEqtd =	sprintf("%10s", floor(($totANSWERSsecqtd+($totANSWERSqtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecqtd+($totANSWERSqtd*15)))));
+				$totANSWERSqtd =	sprintf("%8s", $totANSWERSqtd);
+				$totABANDONSqtd =	sprintf("%9s", $totABANDONSqtd);
+				$totCALLSqtd =	sprintf("%7s", $totCALLSqtd);		
+
+				$MAIN.="|                                       QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |\n";
+				$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+				$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"\n";
+				$totCALLSqtd=0;
+				$totANSWERSqtd=0;
+				$totANSWERSsecqtd=0;
+				$totANSWERSspeedqtd=0;
+				$totABANDONSqtd=0;
+				$totABANDONSsecqtd=0;
+				}
+		}
+
+		$totCALLSwtd+=$totCALLSdate[$d];
+		$totANSWERSwtd+=$totANSWERSdate[$d];
+		$totANSWERSsecwtd+=$totANSWERSsecdate[$d];
+		$totANSWERSspeedwtd+=$totANSWERSspeeddate[$d];
+		$totABANDONSwtd+=$totABANDONSdate[$d];
+		$totABANDONSsecwtd+=$totABANDONSsecdate[$d];
+		$totCALLSmtd+=$totCALLSdate[$d];
+		$totANSWERSmtd+=$totANSWERSdate[$d];
+		$totANSWERSsecmtd+=$totANSWERSsecdate[$d];
+		$totANSWERSspeedmtd+=$totANSWERSspeeddate[$d];
+		$totABANDONSmtd+=$totABANDONSdate[$d];
+		$totABANDONSsecmtd+=$totABANDONSsecdate[$d];
+		$totCALLSqtd+=$totCALLSdate[$d];
+		$totANSWERSqtd+=$totANSWERSdate[$d];
+		$totANSWERSsecqtd+=$totANSWERSsecdate[$d];
+		$totANSWERSspeedqtd+=$totANSWERSspeeddate[$d];
+		$totABANDONSqtd+=$totABANDONSdate[$d];
+		$totABANDONSsecqtd+=$totABANDONSsecdate[$d];
+
+
+		$MAIN.="| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] | $totANSWERSdate[$d] | $totABANDONSdate[$d] | $totABANDONSpctDATE[$d]%| $totABANDONSavgTIME[$d] | $totANSWERSavgspeedTIME[$d] | $totANSWERSavgTIME[$d] | $totANSWERStalkTIME[$d] | $totANSWERSwrapTIME[$d] | $totANSWERStotTIME[$d] |\n";
+		$CSV_text.="\"$daySTART[$d] - $dayEND[$d]\",\"$totCALLSdate[$d]\",\"$totANSWERSdate[$d]\",\"$totABANDONSdate[$d]\",\"$totABANDONSpctDATE[$d]%\",\"$totABANDONSavgTIME[$d]\",\"$totANSWERSavgspeedTIME[$d]\",\"$totANSWERSavgTIME[$d]\",\"$totANSWERStalkTIME[$d]\",\"$totANSWERSwrapTIME[$d]\",\"$totANSWERStotTIME[$d]\"\n";
+
+		$d++;
+		}
+
+	if ($totDROPS > 0)
+		{$totDROPSpct = ( ($totDROPS / $totCALLS) * 100);}
+	else {$totDROPSpct = 0;}
+	$totDROPSpct = round($totDROPSpct, 2);
+	if ($totQUEUE > 0)
+		{$totQUEUEpct = ( ($totQUEUE / $totCALLS) * 100);}
+	else {$totQUEUEpct = 0;}
+	$totQUEUEpct = round($totQUEUEpct, 2);
+
+	if ($totDROPSsec > 0)
+		{$totDROPSavg = ($totDROPSsec / $totDROPS);}
+	else {$totDROPSavg = 0;}
+	if ($totQUEUEsec > 0)
+		{$totQUEUEavg = ($totQUEUEsec / $totQUEUE);}
+	else {$totQUEUEavg = 0;}
+	if ($totQUEUEsec > 0)
+		{$totQUEUEtot = ($totQUEUEsec / $totCALLS);}
+	else {$totQUEUEtot = 0;}
+
+	if ($totCALLSsec > 0)
+		{
+		$totCALLSavg = ($totCALLSsec / $totCALLS);
+
+		$totTIME_M = ($totCALLSsec / 60);
+		$totTIME_M_int = round($totTIME_M, 2);
+		$totTIME_M_int = intval("$totTIME_M");
+		$totTIME_S = ($totTIME_M - $totTIME_M_int);
+		$totTIME_S = ($totTIME_S * 60);
+		$totTIME_S = round($totTIME_S, 0);
+		if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
+		$totTIME_MS = "$totTIME_M_int:$totTIME_S";
+		$totTIME_MS =		sprintf("%9s", $totTIME_MS);
+		}
+	else 
+		{
+		$totCALLSavg = 0;
+		$totTIME_MS='         ';
+		}
+
+
+		$FtotCALLSavg =	sprintf("%6.0f", $totCALLSavg);
+		$FtotDROPSavg =	sprintf("%7.2f", $totDROPSavg);
+		$FtotQUEUEavg =	sprintf("%7.2f", $totQUEUEavg);
+		$FtotQUEUEtot =	sprintf("%7.2f", $totQUEUEtot);
+		$FtotDROPSpct =	sprintf("%6.2f", $totDROPSpct);
+		$FtotQUEUEpct =	sprintf("%6.2f", $totQUEUEpct);
+		$FtotDROPS =	sprintf("%6s", $totDROPS);
+		$FtotQUEUE =	sprintf("%6s", $totQUEUE);
+		$FtotCALLS =	sprintf("%7s", $totCALLS);
+
+		if ($FtotCALLS>0) 
+			{
+			$FtotABANDONSpct =	sprintf("%7.2f", (100*$FtotABANDONS/$FtotCALLS));
+			}
+		else
+			{
+			$FtotABANDONSpct =	"    0.0";
+			}
+		if ($FtotABANDONS>0) 
+			{
+			$FtotABANDONSavgTIME =	sprintf("%7s", date("i:s", mktime(0, 0, round($FtotABANDONSsec/$FtotABANDONS))));
+			}
+		else 
+			{
+			$FtotABANDONSavgTIME =	sprintf("%7s", "00:00");
+			}
+		if ($FtotANSWERS>0) 
+			{
+			$FtotANSWERSavgspeedTIME =	sprintf("%6s", date("i:s", mktime(0, 0, round($FtotANSWERSspeed/$FtotANSWERS))));
+			$FtotANSWERSavgTIME =	sprintf("%6s", date("i:s", mktime(0, 0, round($FtotANSWERSsec/$FtotANSWERS))));
+			}
+		else 
+			{
+			$FtotANSWERSavgspeedTIME =	sprintf("%6s", "00:00");
+			$FtotANSWERSavgTIME =	sprintf("%6s", "00:00");
+			}
+		$FtotANSWERStalkTIME =	sprintf("%10s", floor($FtotANSWERSsec/3600).date(":i:s", mktime(0, 0, $FtotANSWERSsec)));
+		$FtotANSWERSwrapTIME =	sprintf("%10s", floor(($FtotANSWERS*15)/3600).date(":i:s", mktime(0, 0, ($FtotANSWERS*15))));
+		$FtotANSWERStotTIME =	sprintf("%10s", floor(($FtotANSWERSsec+($FtotANSWERS*15))/3600).date(":i:s", mktime(0, 0, ($FtotANSWERSsec+($FtotANSWERS*15)))));
+		$FtotANSWERS =	sprintf("%8s", $FtotANSWERS);
+		$FtotABANDONS =	sprintf("%9s", $FtotABANDONS);
+
+		if (date("w", strtotime($daySTART[$d]))>0) 
+			{
+			if ($totCALLSwtd>0)
+				{
+				$totABANDONSpctwtd =	sprintf("%7.2f", (100*$totABANDONSwtd/$totCALLSwtd));
+				}
+			else
+				{
+				$totABANDONSpctwtd = "    0.0";
+				}
+			if ($totABANDONSwtd>0)
+				{
+				$totABANDONSavgTIMEwtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecwtd/$totABANDONSwtd))));
+				}
+			else
+				{
+				$totABANDONSavgTIMEwtd = "  00:00";
+				}
+			if ($totANSWERSwtd>0)
+				{
+				$totANSWERSavgspeedTIMEwtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedwtd/$totANSWERSwtd))));
+				$totANSWERSavgTIMEwtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecwtd/$totANSWERSwtd))));
+				}
+			else
+				{
+				$totANSWERSavgspeedTIMEwtd = " 00:00";
+				$totANSWERSavgTIMEwtd = " 00:00";
+				}
+			$totANSWERStalkTIMEwtd =	sprintf("%10s", floor($totANSWERSsecwtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecwtd)));
+			$totANSWERSwrapTIMEwtd =	sprintf("%10s", floor(($totANSWERSwtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSwtd*15))));
+			$totANSWERStotTIMEwtd =	sprintf("%10s", floor(($totANSWERSsecwtd+($totANSWERSwtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecwtd+($totANSWERSwtd*15)))));
+			$totANSWERSwtd =	sprintf("%8s", $totANSWERSwtd);
+			$totABANDONSwtd =	sprintf("%9s", $totABANDONSwtd);
+			$totCALLSwtd =	sprintf("%7s", $totCALLSwtd);		
+
+			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+			$MAIN.="|                                       WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |\n";
+			$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"\n";
+			$totCALLSwtd=0;
+			$totANSWERSwtd=0;
+			$totANSWERSsecwtd=0;
+			$totANSWERSspeedwtd=0;
+			$totABANDONSwtd=0;
+			$totABANDONSsecwtd=0;
+			}
+
+		if (date("d", strtotime($daySTART[$d]))!=1) 
+			{
+			if ($totCALLSmtd>0)
+				{
+				$totABANDONSpctmtd =	sprintf("%7.2f", (100*$totABANDONSmtd/$totCALLSmtd));
+				}
+			else
+				{
+				$totABANDONSpctmtd = "    0.0";
+				}
+			if ($totABANDONSmtd>0)
+				{
+				$totABANDONSavgTIMEmtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecmtd/$totABANDONSmtd))));
+				}
+			else
+				{
+				$totABANDONSavgTIMEmtd = "  00:00";
+				}
+			if ($totANSWERSmtd>0)
+				{
+				$totANSWERSavgspeedTIMEmtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedmtd/$totANSWERSmtd))));
+				$totANSWERSavgTIMEmtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecmtd/$totANSWERSmtd))));
+				}
+			else
+				{
+				$totANSWERSavgspeedTIMEmtd = " 00:00";
+				$totANSWERSavgTIMEmtd = " 00:00";
+				}
+			$totANSWERStalkTIMEmtd =	sprintf("%10s", floor($totANSWERSsecmtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecmtd)));
+			$totANSWERSwrapTIMEmtd =	sprintf("%10s", floor(($totANSWERSmtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSmtd*15))));
+			$totANSWERStotTIMEmtd =	sprintf("%10s", floor(($totANSWERSsecmtd+($totANSWERSmtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecmtd+($totANSWERSmtd*15)))));
+			$totANSWERSmtd =	sprintf("%8s", $totANSWERSmtd);
+			$totABANDONSmtd =	sprintf("%9s", $totABANDONSmtd);
+			$totCALLSmtd =	sprintf("%7s", $totCALLSmtd);		
+
+			$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+			$MAIN.="|                                       MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |\n";
+			$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"\n";
+			$totCALLSmtd=0;
+			$totANSWERSmtd=0;
+			$totANSWERSsecmtd=0;
+			$totANSWERSspeedmtd=0;
+			$totABANDONSmtd=0;
+			$totABANDONSsecmtd=0;
+
+	#		if (date("m", strtotime($daySTART[$d]))==1 || date("m", strtotime($daySTART[$d]))==4 || date("m", strtotime($daySTART[$d]))==7 || date("m", strtotime($daySTART[$d]))==10) # Quarterly line
+	#			{
+				if ($totCALLSqtd>0)
+					{
+					$totABANDONSpctqtd =	sprintf("%7.2f", (100*$totABANDONSqtd/$totCALLSqtd));
+					}
+				else
+					{
+					$totABANDONSpctqtd = "    0.0";
+					}
+				if ($totABANDONSqtd>0)
+					{
+					$totABANDONSavgTIMEqtd =	sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecqtd/$totABANDONSqtd))));
+					}
+				else
+					{
+					$totABANDONSavgTIMEqtd = "  00:00";
+					}
+				if ($totANSWERSqtd>0)
+					{
+					$totANSWERSavgspeedTIMEqtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedqtd/$totANSWERSqtd))));
+					$totANSWERSavgTIMEqtd =	sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecqtd/$totANSWERSqtd))));
+					}
+				else
+					{
+					$totANSWERSavgspeedTIMEqtd = " 00:00";
+					$totANSWERSavgTIMEqtd = " 00:00";
+					}
+				$totANSWERStalkTIMEqtd =	sprintf("%10s", floor($totANSWERSsecqtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecqtd)));
+				$totANSWERSwrapTIMEqtd =	sprintf("%10s", floor(($totANSWERSqtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSqtd*15))));
+				$totANSWERStotTIMEqtd =	sprintf("%10s", floor(($totANSWERSsecqtd+($totANSWERSqtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecqtd+($totANSWERSqtd*15)))));
+				$totANSWERSqtd =	sprintf("%8s", $totANSWERSqtd);
+				$totABANDONSqtd =	sprintf("%9s", $totABANDONSqtd);
+				$totCALLSqtd =	sprintf("%7s", $totCALLSqtd);		
+
+				$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+				$MAIN.="|                                       QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |\n";
+				$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"\n";
+				$totCALLSqtd=0;
+				$totANSWERSqtd=0;
+				$totANSWERSsecqtd=0;
+				$totANSWERSspeedqtd=0;
+				$totABANDONSqtd=0;
+				$totABANDONSsecqtd=0;
+	#			}
+		}
+
+	$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+	$MAIN.="|                                    TOTALS | $FtotCALLS | $FtotANSWERS | $FtotABANDONS | $FtotABANDONSpct%| $FtotABANDONSavgTIME | $FtotANSWERSavgspeedTIME | $FtotANSWERSavgTIME | $FtotANSWERStalkTIME | $FtotANSWERSwrapTIME | $FtotANSWERStotTIME |\n";
+	$MAIN.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
+	$CSV_text.="\"TOTALS\",\"$FtotCALLS\",\"$FtotANSWERS\",\"$FtotABANDONS\",\"$FtotABANDONSpct%\",\"$FtotABANDONSavgTIME\",\"$FtotANSWERSavgspeedTIME\",\"$FtotANSWERSavgTIME\",\"$FtotANSWERStalkTIME\",\"$FtotANSWERSwrapTIME\",\"$FtotANSWERStotTIME\"\n";
+
+	## FORMAT OUTPUT ##
+	$i=0;
+	$hi_hour_count=0;
+	$hi_hold_count=0;
+
+	while ($i < $TOTintervals)
+		{
+		if ($qrtCALLS[$i] > 0)
+			{$qrtCALLSavg[$i] = ($qrtCALLSsec[$i] / $qrtCALLS[$i]);}
+		else {$qrtCALLSavg[$i] = 0;}
+		if ($qrtDROPS[$i] > 0)
+			{$qrtDROPSavg[$i] = ($qrtDROPSsec[$i] / $qrtDROPS[$i]);}
+		else {$qrtDROPSavg[$i] = 0;}
+		if ($qrtQUEUE[$i] > 0)
+			{$qrtQUEUEavg[$i] = ($qrtQUEUEsec[$i] / $qrtQUEUE[$i]);}
+		else {$qrtQUEUEavg[$i] = 0;}
+
+		if ($qrtCALLS[$i] > $hi_hour_count) {$hi_hour_count = $qrtCALLS[$i];}
+		if ($qrtQUEUEavg[$i] > $hi_hold_count) {$hi_hold_count = $qrtQUEUEavg[$i];}
+
+		$qrtQUEUEavg[$i] = round($qrtQUEUEavg[$i], 0);
+		if (strlen($qrtQUEUEavg[$i])<1) {$qrtQUEUEavg[$i]=0;}
+		$qrtQUEUEmax[$i] = round($qrtQUEUEmax[$i], 0);
+		if (strlen($qrtQUEUEmax[$i])<1) {$qrtQUEUEmax[$i]=0;}
+
+		$i++;
+		}
+
+	if ($hi_hour_count < 1)
+		{$hour_multiplier = 0;}
+	else
+		{$hour_multiplier = (20 / $hi_hour_count);}
+	if ($hi_hold_count < 1)
+		{$hold_multiplier = 0;}
+	else
+		{$hold_multiplier = (20 / $hi_hold_count);}
+
+
+	$ENDtime = date("U");
+	$RUNtime = ($ENDtime - $STARTtime);
+	$MAIN.="\nRun Time: $RUNtime seconds|$db_source\n";
+	$MAIN.="
\n"; + $MAIN.="
\n"; + $MAIN.="\n"; + + if ($file_download > 0) + { + $FILE_TIME = date("Ymd-His"); + $CSVfilename = "Inbound_Daily_Report_$US$FILE_TIME.csv"; + $CSV_text=preg_replace('/ +\"/', '"', $CSV_text); + $CSV_text=preg_replace('/\" +/', '"', $CSV_text); + // We'll be outputting a TXT file + header('Content-type: application/octet-stream'); + + // It will be called LIST_101_20090209-121212.txt + header("Content-Disposition: attachment; filename=\"$CSVfilename\""); + header('Expires: 0'); + header('Cache-Control: must-revalidate, post-check=0, pre-check=0'); + header('Pragma: public'); + ob_clean(); + flush(); + + echo "$CSV_text"; + + exit; + } + else + { + + echo "$HEADER"; + require("admin_header.php"); + echo "$MAIN"; + } + } + + + +?> diff --git a/www/vicidial/admin.php b/www/vicidial/admin.php index 7cd604b3..c2283e57 100644 --- a/www/vicidial/admin.php +++ b/www/vicidial/admin.php @@ -3024,12 +3024,13 @@ else # 111227-1938 - Added Timer Action for Dx_DIAL_QUIET options # 120102-2125 - Added Dialer Inventory Report # 120104-2024 - Changed copyright dates, other small fixes +# 120118-2113 - Fixed bugs in phone alias and conf template updates # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time -$admin_version = '2.4-354a'; -$build = '120104-2024'; +$admin_version = '2.4-355a'; +$build = '120118-2113'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -16510,7 +16511,7 @@ if ($ADD==42111111111) { echo "
PHONE ALIAS MODIFIED: $alias_id\n"; - $stmt="UPDATE phones_alias set alias_name='$alias_name', logins_list='$logins_list' where alias_id='$alias_id',user_group='$user_group';"; + $stmt="UPDATE phones_alias set alias_name='$alias_name', logins_list='$logins_list' where alias_id='$alias_id' and user_group='$user_group';"; $rslt=mysql_query($stmt, $link); ### LOG INSERTION Admin Log Table ### @@ -16702,7 +16703,7 @@ if ($ADD==431111111111) $stmt="UPDATE vicidial_conf_templates set template_name='$template_name',template_contents='$template_contents' where template_id='$template_id';"; $rslt=mysql_query($stmt, $link); - $stmtA="UPDATE servers SET rebuild_conf_files='Y' where generate_vicidial_conf='Y' and active_asterisk_server='Y',user_group='$user_group';"; + $stmtA="UPDATE servers SET rebuild_conf_files='Y' where generate_vicidial_conf='Y' and active_asterisk_server='Y' and user_group='$user_group';"; $rslt=mysql_query($stmtA, $link); echo "
CONF TEMPLATE MODIFIED: $template_id\n";