\n";
$temp_chart_title = _QXZ("8 Day inbound call count for this in-group");
@@ -31881,7 +31888,7 @@ if ($ADD==3711)
echo "\n";
echo "\n";
echo "\n";
- echo "| "._QXZ("Filter Phone Group ID").": | $filter_phone_group_id $NWB#filter_phone_groups-user_start$NWE | \n";
+ echo "| "._QXZ("Filter Phone Group ID").": | $filter_phone_group_id $NWB#filter_phone_groups-filter_phone_group_id$NWE | \n";
echo "| "._QXZ("Filter Phone Group Name").": | $NWB#filter_phone_groups-filter_phone_group_name$NWE | \n";
echo "| "._QXZ("Filter Phone Group Description").": | $NWB#filter_phone_groups-filter_phone_group_description$NWE | \n";
echo "| "._QXZ("Admin User Group").": | $NWB#extension_groups-rank$NWE | \n";
- echo "| "._QXZ("Campaigns Groups").": | ("._QXZ("pipe-delimited list").")$NWB#extension_groups-extension$NWE | \n";
+ echo "| "._QXZ("Campaigns Groups").": | ("._QXZ("pipe-delimited list").")$NWB#extension_groups-campaign_groups$NWE | \n";
echo "| "._QXZ("Call Count Today").": | $call_count_today | \n";
echo "| "._QXZ("Last Call Time").": | $last_call_time | \n";
echo "| "._QXZ("Last Call ID").": | $last_callerid | \n";
@@ -33757,7 +33764,7 @@ if ($ADD==31111111111)
echo "| "._QXZ("Agent Default Campaign").": | $NWB#phones-login_campaign$NWE | \n";
echo "| "._QXZ("Park Exten").": | $NWB#phones-park_on_extension$NWE | \n";
echo "| "._QXZ("Conf Exten").": | $NWB#phones-conf_on_extension$NWE | \n";
- echo "| "._QXZ("Agent Park Exten").": | $NWB#phones-park_on_extension$NWE | \n";
+ echo "| "._QXZ("Agent Park Exten").": | $NWB#phones-agent_park_on_extension$NWE | \n";
echo "| "._QXZ("Agent Park File").": | $NWB#phones-park_on_filename$NWE | \n";
echo "| "._QXZ("Monitor Prefix").": | $NWB#phones-monitor_prefix$NWE | \n";
echo "| "._QXZ("Recording Exten").": | $NWB#phones-recording_exten$NWE | \n";
@@ -41299,6 +41306,7 @@ if ($ADD==999994)
{
echo "\n";
# echo "- "._QXZ("Welcome Languages Page")."\n";
+ echo "
- "._QXZ("Old Help Page")."\n";
echo "
- "._QXZ("Servers Versions")."\n";
echo "
\n";
echo " - "._QXZ("Campaign Debug Page")."\n";
diff --git a/www/vicidial/admin_NANPA_updater.php b/www/vicidial/admin_NANPA_updater.php
index 1df9bfaf..8262caa2 100644
--- a/www/vicidial/admin_NANPA_updater.php
+++ b/www/vicidial/admin_NANPA_updater.php
@@ -1,7 +1,7 @@
LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell LICENSE: AGPLv2
#
# This script is designed to launch NANPA filter batch proccesses through the
# triggering process
@@ -15,6 +15,7 @@
# 160108-2300 - Changed some mysqli_query to mysql_to_mysqli for consistency
# 170409-1536 - Added IP List validation code
# 170822-2230 - Added screen color settings
+# 180503-2015 - Added new help display
#
$version = '2.14-7';
@@ -389,12 +390,18 @@ function openNewWindow(url)
\n";
+echo "\n";
+echo "";
echo "\n";
$ADMIN=$PHP_SELF;
$short_header=1;
-$NWB = "
![\"HELP\"](\"help.gif\") ";
+# $NWB = " ![\"HELP\"](\"help.png\") ";
+
+$NWB = "";
echo "\n\n";
diff --git a/www/vicidial/admin_amm_multi.php b/www/vicidial/admin_amm_multi.php
index 3488ce0c..766ac067 100644
--- a/www/vicidial/admin_amm_multi.php
+++ b/www/vicidial/admin_amm_multi.php
@@ -1,7 +1,7 @@
LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell LICENSE: AGPLv2
#
# this screen will control the *amd* settings needed when the Campaign setting
# "AM Message Wildcards" is enabled. This screen allows for multiple messages
@@ -12,6 +12,7 @@
# 151109-1653 - First Build
# 160801-1201 - Added colors features
# 170409-1544 - Added IP List validation code
+# 180502-2115 - Added new help display
#
$admin_version = '2.14-3';
@@ -98,8 +99,11 @@ $date = date("r");
$ip = getenv("REMOTE_ADDR");
$browser = getenv("HTTP_USER_AGENT");
$user = $PHP_AUTH_USER;
-$NWB = " ";
+# $NWB = " ";
+
+$NWB = "";
$stmt="SELECT selected_language,qc_enabled from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
@@ -228,6 +232,11 @@ if ($names_to_print > 0)
+
+
+
+
+
<?php echo _QXZ("ADMINISTRATION: AM Message Multi Entry") . " " . $campaign_id . " - " . $camp_name; ?>
<?php
diff --git a/www/vicidial/admin_bulk_tools.php b/www/vicidial/admin_bulk_tools.php
index 49ce1c40..f4f93348 100644
--- a/www/vicidial/admin_bulk_tools.php
+++ b/www/vicidial/admin_bulk_tools.php
@@ -24,21 +24,25 @@
# 180301-1538 - Fixed issue with STATE CID Groups insertion
# 180323-1643 - Updated column labels in user copy function to add ones that had been created since script was made.
# 180330-1427 - Added 'active' column to CID Group import
+# 180502-2115 - Added new help display
#
require("dbconnect_mysqli.php");
require("functions.php");
-$version = '2.14-18';
-$build = '180330-1427';
+$version = '2.14-19';
+$build = '180502-2115';
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
$ip = getenv("REMOTE_ADDR");
$SQLdate = date("Y-m-d H:i:s");
-$NWB = " <a href=\"javascript:openNewWindow('$PHP_SELF?form_to_run=help";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('$PHP_SELF?form_to_run=help";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$form_to_run = "NONE";
$DB=0; # Debug flag
$INSERTmax_limit = 5000; # Maximum number of items allowed to insert
@@ -271,7 +275,11 @@ if ($user_level < 9)
echo "You do not have permission to be here.";
exit;
}
-
+
+echo "<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
+echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n";
+echo "<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
+
################################################################################
##### Help
if ($form_to_run == "help")
diff --git a/www/vicidial/admin_email_accounts.php b/www/vicidial/admin_email_accounts.php
index aa6085bf..8a99528d 100644
--- a/www/vicidial/admin_email_accounts.php
+++ b/www/vicidial/admin_email_accounts.php
@@ -23,10 +23,11 @@
# 160508-0139 - Added screen colors feature
# 170409-1540 - Added IP List validation code
# 180219-1233 - Fixed translation issue #1069
+# 180502-2215 - Added new help display
#
-$admin_version = '2.14-17';
-$build = '180219-1233';
+$admin_version = '2.14-18';
+$build = '180502-2215';
$sh="emails";
@@ -334,6 +335,11 @@ $Mhead_color = $SSstd_row5_background;
<html>
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
+
+<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
+<script language="JavaScript" src="help.js"></script>
+<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
+
<title><?php echo _QXZ("ADMINISTRATION: Dialer Email Account fields"); ?>
<?php
@@ -368,8 +374,11 @@ if ($SSemail_enabled < 1)
}
-$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
if ($DB > 0)
@@ -529,7 +538,7 @@ if ($eact == "COPY")
echo "$accounts_list";
echo "</select></td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("New Account ID").": </td><td align=left><input type=text name=new_account_id value='$new_account_id' size=10 maxlength=20></td></tr>\n";
- echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("New Account Name").": </td><td align=left><input type=text name=email_account_name size=40 maxlength=100>$NWB#email_accounts-carrier_name$NWE</td></tr>\n";
+ echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("New Account Name").": </td><td align=left><input type=text name=email_account_name size=40 maxlength=100>$NWB#email_accounts-email_account_name$NWE</td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=center colspan=2><input type=submit name=SUBMIT value='"._QXZ("COPY")."'></td></tr>\n";
echo "</TABLE></center>\n";
echo "</TD></TR></TABLE>\n";
diff --git a/www/vicidial/admin_header.php b/www/vicidial/admin_header.php
index 92480a96..f7f362ad 100644
--- a/www/vicidial/admin_header.php
+++ b/www/vicidial/admin_header.php
@@ -74,6 +74,7 @@
# 170623-2113 - Changed password strength parameters
# 170821-2010 - Fix for issue #1036
# 180213-1657 - Added CID Groups
+# 180512-1105 - Changed to dynamic DB help
#
$stmt="SELECT admin_home_url,enable_tts_integration,callcard_enabled,custom_fields_enabled,allow_emails,level_8_disable_add,allow_chats,enable_languages,admin_row_click,admin_screen_colors,user_new_lead_limit,user_territories_active,qc_features_active,agent_soundboards,enable_drop_lists,allow_ip_lists from system_settings;";
@@ -992,7 +993,7 @@ if ( ($ADD==3511) or ($ADD==2511) or ($ADD==2611) or ($ADD==4511) or ($ADD==5511
new_content = new_content + '' + ingroup_list + "\n" + selected_value + '<option>DYNAMIC_INGROUP_VAR</option></select>';
new_content = new_content + " <?php echo _QXZ("Handle Method"); ?>: <select size=1 name=IGhandle_method_" + option + ' id=IGhandle_method_' + option + '>';
new_content = new_content + '' + IGhandle_method_list + "\n" + '<option SELECTED>' + IGhandle_method + '</select>';
- new_content = new_content + ' <a href="javascript:openNewWindow(\'admin.php?ADD=99999#vicidial_call_menu-ingroup_settings\')"><IMG SRC="help.gif" WIDTH=20 HEIGHT=20 BORDER=0 ALT="HELP" ALIGN=TOP></a>';
+ new_content = new_content + ' <IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, \'call_menu-ingroup_settings\')" WIDTH=20 HEIGHT=20 BORDER=0 ALT="HELP" ALIGN=TOP>';
new_content = new_content + "<BR><?php echo _QXZ("Search Method"); ?>: <select size=1 name=IGsearch_method_" + option + ' id=IGsearch_method_' + option + '>';
new_content = new_content + '' + IGsearch_method_list + "\n" + '<option SELECTED>' + IGsearch_method + '</select>';
new_content = new_content + " <?php echo _QXZ("List ID"); ?>: <input type=text size=5 maxlength=14 name=IGlist_id_" + option + ' id=IGlist_id_' + option + ' value="' + IGlist_id + '">';
diff --git a/www/vicidial/admin_languages.php b/www/vicidial/admin_languages.php
index b66d6bc6..2cc1d1cf 100644
--- a/www/vicidial/admin_languages.php
+++ b/www/vicidial/admin_languages.php
@@ -1,7 +1,7 @@
<?php
# admin_languages.php
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# this screen manages the optional language tables in ViciDial
#
@@ -17,6 +17,7 @@
# 160508-0210 - Added screen colors feature
# 161120-0919 - Added CHAT option
# 170409-1547 - Added IP List validation code
+# 180502-2215 - Added new help display
#
$admin_version = '2.14-11';
@@ -439,6 +440,10 @@ if ( ($SSadmin_modify_refresh > 1) and (preg_match("/^3/",$ADD)) )
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
+<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
+<script language="JavaScript" src="help.js"></script>
+<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
+
<title><?php echo _QXZ("ADMINISTRATION: Languages"); ?>
<?php
@@ -714,8 +719,11 @@ if ($ADD==163000000000) {$hh='admin'; $sh='languages'; echo _QXZ("LANGUAGE LIST"
if ($ADD==763000000000) {$hh='admin'; $sh='languages'; echo _QXZ("ADMIN LOG");}
-$NWB = " <a href=\"javascript:openNewWindow('$PHP_SELF?action=HELP";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('$PHP_SELF?action=HELP";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
@@ -914,7 +922,7 @@ if ($ADD==163311111111)
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Import Action").": </td><td align=left><select size=1 name=stage><option SELECTED value='ADD'>"._QXZ("Only Add Missing Phrases")."</option><option value='UPDATE'>"._QXZ("Only Update Existing Phrases")."</option><option value='ADD_UPDATE'>"._QXZ("Add and Update Phrases")."</option></select>$NWB#languages-import_action$NWE</td></tr>\n";
- echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Import Data").": </td><td align=left><TEXTAREA name=\"import_data\" id=\"import_data\" ROWS=40 COLS=120></TEXTAREA>$NWB#languages-import_data$NWE</td></tr>\n";
+ echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Import Data").": <br>$NWB#languages-import_data$NWE</td><td align=left><TEXTAREA name=\"import_data\" id=\"import_data\" ROWS=40 COLS=120></TEXTAREA></td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=center colspan=2><input type=submit name=submit VALUE='"._QXZ("SUBMIT")."'></td></tr>\n";
echo "</TABLE></center>\n";
diff --git a/www/vicidial/admin_listloader_fourth_gen.php b/www/vicidial/admin_listloader_fourth_gen.php
index f595dd13..f672732d 100644
--- a/www/vicidial/admin_listloader_fourth_gen.php
+++ b/www/vicidial/admin_listloader_fourth_gen.php
@@ -73,10 +73,11 @@
# 171001-0908 - Fixed issue #1041
# 171204-1517 - Fix for custom field duplicate issue, removed link to old lead loader
# 180324-0943 - Enforce User Group campaign permissions for templates based on list_id
+# 180502-2215 - Added new help display
#
-$version = '2.14-71';
-$build = '180324-0943';
+$version = '2.14-72';
+$build = '180502-2215';
require("dbconnect_mysqli.php");
require("functions.php");
@@ -363,9 +364,11 @@ $admDIR = "$HTTPprotocol$server_name$script_name";
$admDIR = preg_replace('/admin_listloader_fourth_gen\.php/i', '',$admDIR);
$admDIR = "/vicidial/";
$admSCR = 'admin.php';
-$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$secX = date("U");
$hour = date("H");
$min = date("i");
@@ -461,6 +464,9 @@ header ("Content-type: text/html; charset=utf-8");
echo "<html>\n";
echo "<head>\n";
+echo "<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
+echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n";
+echo "<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<!-- VERSION: $version BUILD: $build -->\n";
echo "<!-- SEED TIME $secX: $year-$mon-$mday $hour:$min:$sec LOCAL GMT OFFSET NOW: $LOCAL_GMT_OFF DST: $isdst -->\n";
diff --git a/www/vicidial/admin_lists_custom.php b/www/vicidial/admin_lists_custom.php
index 89297436..087c7f4d 100644
--- a/www/vicidial/admin_lists_custom.php
+++ b/www/vicidial/admin_lists_custom.php
@@ -394,11 +394,11 @@ if ($SScustom_fields_enabled < 1)
}
-$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
-#$NWB = "<IMG SRC=\"help.gif\" onClick=\"FillAndShowHelpDiv(event, '";
-#$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
if ($DB > 0)
diff --git a/www/vicidial/admin_phones_bulk_insert.php b/www/vicidial/admin_phones_bulk_insert.php
index fc6ca7dd..4f2a1211 100644
--- a/www/vicidial/admin_phones_bulk_insert.php
+++ b/www/vicidial/admin_phones_bulk_insert.php
@@ -1,7 +1,7 @@
<?php
# admin_phones_bulk_insert.php
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# this screen will insert phones into your multi-server system with aliases
#
@@ -18,6 +18,7 @@
# 141007-1145 - Finalized adding QXZ translation to all admin files
# 141229-2101 - Added code for on-the-fly language translations display
# 170409-1532 - Added IP List validation code
+# 180503-2015 - Added new help display
#
$admin_version = '2.14-12';
@@ -69,7 +70,7 @@ if (strlen($DB) < 1)
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
-$stmt = "SELECT use_non_latin,webroot_writable,enable_languages,language_method FROM system_settings;";
+$stmt = "SELECT use_non_latin,webroot_writable,enable_languages,language_method,admin_screen_colors FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$ss_conf_ct = mysqli_num_rows($rslt);
@@ -80,6 +81,7 @@ if ($ss_conf_ct > 0)
$webroot_writable = $row[1];
$SSenable_languages = $row[2];
$SSlanguage_method = $row[3];
+ $SSadmin_screen_colors = $row[4];
}
##### END SETTINGS LOOKUP #####
###########################################
@@ -183,6 +185,10 @@ $LOGuser_level = $row[3];
<html>
<head>
+<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
+<script language="JavaScript" src="help.js"></script>
+<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
+
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<title><?php echo _QXZ("ADMINISTRATION: Phones Bulk Insert"); ?>
<?php
@@ -310,9 +316,44 @@ if ($DB > 0)
echo "$DB,$action,$servers,$phones,$conf_secret,$pass,$alias_option,$protocol,$logal_gmt,$alias_suffix\n<BR>";
}
-$NWB = " <a href=\"javascript:openNewWindow('$PHP_SELF?action=HELP";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('$PHP_SELF?action=HELP";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
+
+$SSmenu_background='015B91';
+$SSframe_background='D9E6FE';
+$SSstd_row1_background='9BB9FB';
+$SSstd_row2_background='B9CBFD';
+$SSstd_row3_background='8EBCFD';
+$SSstd_row4_background='B6D3FC';
+$SSstd_row5_background='A3C3D6';
+$SSalt_row1_background='BDFFBD';
+$SSalt_row2_background='99FF99';
+$SSalt_row3_background='CCFFCC';
+
+if ($SSadmin_screen_colors != 'default')
+ {
+ $stmt = "SELECT menu_background,frame_background,std_row1_background,std_row2_background,std_row3_background,std_row4_background,std_row5_background,alt_row1_background,alt_row2_background,alt_row3_background FROM vicidial_screen_colors where colors_id='$SSadmin_screen_colors';";
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $colors_ct = mysqli_num_rows($rslt);
+ if ($colors_ct > 0)
+ {
+ $row=mysqli_fetch_row($rslt);
+ $SSmenu_background = $row[0];
+ $SSframe_background = $row[1];
+ $SSstd_row1_background = $row[2];
+ $SSstd_row2_background = $row[3];
+ $SSstd_row3_background = $row[4];
+ $SSstd_row4_background = $row[5];
+ $SSstd_row5_background = $row[6];
+ $SSalt_row1_background = $row[7];
+ $SSalt_row2_background = $row[8];
+ $SSalt_row3_background = $row[9];
+ }
+ }
@@ -326,24 +367,24 @@ if ($action == "BLANK")
echo "<input type=hidden name=DB value=\"$DB\">\n";
echo "<input type=hidden name=action value=ADD_PHONES_SUBMIT>\n";
echo "<center><TABLE width=$section_width cellspacing=3>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Servers").": <BR><BR> ("._QXZ("one server_ip per line only").")<BR></td><td align=left><TEXTAREA name=servers ROWS=10 COLS=20></TEXTAREA> $NWB#servers$NWE </td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Phones").": <BR><BR> ("._QXZ("one extension per line only").")<BR></td><td align=left><TEXTAREA name=phones ROWS=20 COLS=20></TEXTAREA> $NWB#phones$NWE </td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Registration Password").": </td><td align=left><input type=text name=conf_secret size=20 maxlength=20> $NWB#registration_password$NWE </td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Login Password").": </td><td align=left><input type=text name=pass size=20 maxlength=20> $NWB#login_password$NWE </td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Create Alias Entries").": </td><td align=left><select size=1 name=alias_option>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Servers").": <BR><BR> ("._QXZ("one server_ip per line only").")<BR></td><td align=left><TEXTAREA name=servers ROWS=10 COLS=20></TEXTAREA> $NWB#admin_phones_bulk_insert-servers$NWE </td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Phones").": <BR><BR> ("._QXZ("one extension per line only").")<BR></td><td align=left><TEXTAREA name=phones ROWS=20 COLS=20></TEXTAREA> $NWB#admin_phones_bulk_insert-phones$NWE </td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Registration Password").": </td><td align=left><input type=text name=conf_secret size=20 maxlength=20> $NWB#admin_phones_bulk_insert-registration_password$NWE </td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Login Password").": </td><td align=left><input type=text name=pass size=20 maxlength=20> $NWB#admin_phones_bulk_insert-login_password$NWE </td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Create Alias Entries").": </td><td align=left><select size=1 name=alias_option>\n";
echo "<option selected>"._QXZ("YES")."</option>";
echo "<option>"._QXZ("NO")."</option>";
- echo "</select> $NWB#create_alias$NWE </td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Alias Suffix").": </td><td align=left><input type=text name=alias_suffix size=2 maxlength=4> $NWB#alias_suffix$NWE </td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Client Protocol").": </td><td align=left><select size=1 name=protocol><option>SIP</option><option>Zap</option><option>IAX2</option><option>EXTERNAL</option></select> $NWB#protocol$NWE </td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Local GMT").": </td><td align=left><select size=1 name=local_gmt><option>12.75</option><option>12.00</option><option>11.00</option><option>10.00</option><option>9.50</option><option>9.00</option><option>8.00</option><option>7.00</option><option>6.50</option><option>6.00</option><option>5.75</option><option>5.50</option><option>5.00</option><option>4.50</option><option>4.00</option><option>3.50</option><option>3.00</option><option>2.00</option><option>1.00</option><option>0.00</option><option>-1.00</option><option>-2.00</option><option>-3.00</option><option>-3.50</option><option>-4.00</option><option selected>-5.00</option><option>-6.00</option><option>-7.00</option><option>-8.00</option><option>-9.00</option><option>-10.00</option><option>-11.00</option><option>-12.00</option></select> ("._QXZ("Do NOT Adjust for DST").") $NWB#gmt$NWE </td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Phone Context").": </td><td align=left><input type=text name=phone_context size=20 maxlength=20> $NWB#phone_context$NWE </td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Set As Webphone").": </td><td align=left><select size=1 name=is_webphone><option>Y</option><option selected>N</option><option>Y_API_LAUNCH</option></select>$NWB#is_webphone$NWE</td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Webphone Dialpad").": </td><td align=left><select size=1 name=webphone_dialpad><option selected>Y</option><option>N</option><option>TOGGLE</option><option>TOGGLE_OFF</option></select>$NWB#webphone_dialpad$NWE</td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Webphone Auto-Answer").": </td><td align=left><select size=1 name=webphone_auto_answer><option selected>Y</option><option>N</option></select>$NWB#webphone_auto_answer$NWE</td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Use External Server IP").": </td><td align=left><select size=1 name=use_external_server_ip><option>Y</option><option selected>N</option></select>$NWB#use_external_server_ip$NWE</td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=center colspan=2><INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'></td></tr>\n";
- echo "<tr bgcolor=#B6D3FC><td align=center colspan=2>"._QXZ("NOTE: Submitting this form will NOT trigger a conf file rebuild")."</td></tr>\n";
+ echo "</select> $NWB#admin_phones_bulk_insert-create_alias$NWE </td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Alias Suffix").": </td><td align=left><input type=text name=alias_suffix size=2 maxlength=4> $NWB#admin_phones_bulk_insert-alias_suffix$NWE </td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Client Protocol").": </td><td align=left><select size=1 name=protocol><option>SIP</option><option>Zap</option><option>IAX2</option><option>EXTERNAL</option></select> $NWB#admin_phones_bulk_insert-protocol$NWE </td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Local GMT").": </td><td align=left><select size=1 name=local_gmt><option>12.75</option><option>12.00</option><option>11.00</option><option>10.00</option><option>9.50</option><option>9.00</option><option>8.00</option><option>7.00</option><option>6.50</option><option>6.00</option><option>5.75</option><option>5.50</option><option>5.00</option><option>4.50</option><option>4.00</option><option>3.50</option><option>3.00</option><option>2.00</option><option>1.00</option><option>0.00</option><option>-1.00</option><option>-2.00</option><option>-3.00</option><option>-3.50</option><option>-4.00</option><option selected>-5.00</option><option>-6.00</option><option>-7.00</option><option>-8.00</option><option>-9.00</option><option>-10.00</option><option>-11.00</option><option>-12.00</option></select> ("._QXZ("Do NOT Adjust for DST").") $NWB#admin_phones_bulk_insert-gmt$NWE </td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Phone Context").": </td><td align=left><input type=text name=phone_context size=20 maxlength=20> $NWB#admin_phones_bulk_insert-phone_context$NWE </td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Set As Webphone").": </td><td align=left><select size=1 name=is_webphone><option>Y</option><option selected>N</option><option>Y_API_LAUNCH</option></select>$NWB#admin_phones_bulk_insert-is_webphone$NWE</td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Webphone Dialpad").": </td><td align=left><select size=1 name=webphone_dialpad><option selected>Y</option><option>N</option><option>TOGGLE</option><option>TOGGLE_OFF</option></select>$NWB#admin_phones_bulk_insert-webphone_dialpad$NWE</td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Webphone Auto-Answer").": </td><td align=left><select size=1 name=webphone_auto_answer><option selected>Y</option><option>N</option></select>$NWB#admin_phones_bulk_insert-webphone_auto_answer$NWE</td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("Use External Server IP").": </td><td align=left><select size=1 name=use_external_server_ip><option>Y</option><option selected>N</option></select>$NWB#admin_phones_bulk_insert-use_external_server_ip$NWE</td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=center colspan=2><INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'></td></tr>\n";
+ echo "<tr bgcolor=#".$SSstd_row4_background."><td align=center colspan=2>"._QXZ("NOTE: Submitting this form will NOT trigger a conf file rebuild")."</td></tr>\n";
echo "</TABLE></center>\n";
echo "</TD></TR></TABLE>\n";
}
diff --git a/www/vicidial/admin_soundboard.php b/www/vicidial/admin_soundboard.php
index 03d79447..a15c3fdc 100644
--- a/www/vicidial/admin_soundboard.php
+++ b/www/vicidial/admin_soundboard.php
@@ -18,10 +18,11 @@
# 161103-1605 - Updated code for new admin links
# 161111-1646 - Added HIDENUMBERS display option, Font size, button type and layout options
# 170409-1549 - Added IP List validation code
+# 180503-2215 - Added new help display
#
-$admin_version = '2.14-12';
-$build = '170409-1549';
+$admin_version = '2.14-13';
+$build = '180503-2215';
require("dbconnect_mysqli.php");
require("functions.php");
@@ -237,6 +238,10 @@ $LOGadmin_viewable_call_times = $row[3];
<html>
<head>
+<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
+<script language="JavaScript" src="help.js"></script>
+<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
+
<?php
if ($action != "HELP")
{
@@ -449,8 +454,11 @@ if ( (!preg_match("/soundboard/i",$SSactive_modules)) and ($SSagent_soundboards
}
-$NWB = " <a href=\"javascript:openNewWindow('$PHP_SELF?soundboard_id=$soundboard_id&action=HELP";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('$PHP_SELF?soundboard_id=$soundboard_id&action=HELP";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
diff --git a/www/vicidial/admin_url_multi.php b/www/vicidial/admin_url_multi.php
index 19f1a1ff..9d2d125a 100644
--- a/www/vicidial/admin_url_multi.php
+++ b/www/vicidial/admin_url_multi.php
@@ -1,7 +1,7 @@
<?php
# admin_url_multi.php
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# this screen will control the *url* settings needed when the Campaign or
# In-Group or List URL setting is set to "ALT". This screen allows for multiple
@@ -15,10 +15,11 @@
# 160508-0815 - Added colors features
# 160801-0657 - Added lists qualifier fields
# 170409-1545 - Added IP List validation code
+# 180503-2215 - Added new help display
#
-$admin_version = '2.14-5';
-$build = '170409-1545';
+$admin_version = '2.14-6';
+$build = '180503-2215';
require("dbconnect_mysqli.php");
require("functions.php");
@@ -103,8 +104,11 @@ $date = date("r");
$ip = getenv("REMOTE_ADDR");
$browser = getenv("HTTP_USER_AGENT");
$user = $PHP_AUTH_USER;
-$NWB = " <a href=\"javascript:openNewWindow('help.php";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$stmt="SELECT selected_language,qc_enabled from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
@@ -269,6 +273,10 @@ if ($names_to_print > 0)
<html>
<head>
+<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
+<script language="JavaScript" src="help.js"></script>
+<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
+
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<title><?php echo _QXZ("ADMINISTRATION: URL Multi Entry") . " " . $campaign_id . " - " . $camp_name; ?>
<?php
diff --git a/www/vicidial/admin_user_list_new.php b/www/vicidial/admin_user_list_new.php
index 81fe1377..84d84681 100644
--- a/www/vicidial/admin_user_list_new.php
+++ b/www/vicidial/admin_user_list_new.php
@@ -1,7 +1,7 @@
<?php
# admin_user_list_new.php
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# this screen will control the optional user list new limit override settings
#
@@ -10,6 +10,7 @@
# 161012-1327 - First Build
# 161031-1500 - Added overall user option
# 170409-1546 - Added IP List validation code
+# 180503-2215 - Added new help display
#
$admin_version = '2.14-3';
@@ -83,8 +84,11 @@ $ip = getenv("REMOTE_ADDR");
$browser = getenv("HTTP_USER_AGENT");
#$user = $PHP_AUTH_USER;
$US='_';
-$NWB = " <a href=\"javascript:openNewWindow('help.php";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$stmt="SELECT selected_language,qc_enabled from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
@@ -234,6 +238,10 @@ if ($names_to_print > 0)
<html>
<head>
+<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
+<script language="JavaScript" src="help.js"></script>
+<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
+
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<title><?php echo _QXZ("ADMINISTRATION: User List New Lead Limits"); ?>
<?php
diff --git a/www/vicidial/audio_store.php b/www/vicidial/audio_store.php
index 3623c701..78599924 100644
--- a/www/vicidial/audio_store.php
+++ b/www/vicidial/audio_store.php
@@ -1,7 +1,7 @@
<?php
# audio_store.php
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# Central Audio Storage script
#
@@ -28,6 +28,7 @@
# 170409-1555 - Added IP List validation code
# 170602-1042 - Prevent non-wav/gsm files from being uploaded
# 170630-1440 - Require modify_audiostore user permissions to access this page
+# 180508-0115 - Added new help display
#
$version = '2.14-22';
@@ -444,6 +445,11 @@ if ($action == "COPYFILE")
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<!-- VERSION: <?php echo $version ?> BUILD: <?php echo $build ?> -->
+
+<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
+<script language="JavaScript" src="help.js"></script>
+<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
+
<title><?php echo _QXZ("ADMINISTRATION"); ?>: <?php echo _QXZ("Audio Store"); ?>
<?php
@@ -497,8 +503,11 @@ if (preg_match("/443/i",$server_port)) {$HTTPprotocol = 'https://';}
$admDIR = "$HTTPprotocol$server_name:$server_port$script_name";
$admDIR = preg_replace('/audio_store\.php/i', '',$admDIR);
$admSCR = 'admin.php';
-$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$secX = date("U");
$pulldate0 = "$year-$mon-$mday $hour:$min:$sec";
diff --git a/www/vicidial/callbacks_bulk_move.php b/www/vicidial/callbacks_bulk_move.php
index 961aac4e..1ab579e4 100644
--- a/www/vicidial/callbacks_bulk_move.php
+++ b/www/vicidial/callbacks_bulk_move.php
@@ -1,13 +1,14 @@
<?php
# callbacks_bulk_move.php
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 150218-0923 - First build based on callbacks_bulk_change.php
# 151025-1041 - Fixed issue with check-all
# 161105-0056 - Added options to purge uncalled callbacks, and also to revert callbacks to their most recent non-callback-dispo based on the callback entry time and the log tables.
# 170409-1548 - Added IP List validation code
+# 180508-0115 - Added new help display
#
require("dbconnect_mysqli.php");
@@ -342,8 +343,11 @@ else
$group_SQL = "and ($group_SQL or selected_campaigns='|')";
}
-$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
### PRELOAD ###
$preload_campaigns=array();
@@ -469,6 +473,11 @@ if ($user_group)
<html>
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
+
+<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
+<script language="JavaScript" src="help.js"></script>
+<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
+
<title><?php echo _QXZ("ADMINISTRATION: Callbacks Bulk Move"); ?>
<?php
diff --git a/www/vicidial/callcard_admin.php b/www/vicidial/callcard_admin.php
index fcb31c80..b9355d6f 100644
--- a/www/vicidial/callcard_admin.php
+++ b/www/vicidial/callcard_admin.php
@@ -1,7 +1,7 @@
<?php
# callcard_admin.php
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# This callcard script is to administer the callcard accounts in ViciDial
# it is separate from the standard admin.php script. callcard_enabled in
@@ -21,6 +21,7 @@
# 160330-1551 - navigation changes and fixes
# 170409-1539 - Added IP List validation code
# 170829-0040 - Added screen color settings
+# 180508-0115 - Added new help display
#
$version = '2.14-12';
@@ -280,6 +281,11 @@ header ("Pragma: no-cache"); // HTTP/1.0
<html>
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
+
+<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
+<script language="JavaScript" src="help.js"></script>
+<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
+
<!-- VERSION: <?php echo $version ?> BUILD: <?php echo $build ?> -->
<title>ADMINISTRATION: CallCard Admin
<?php
@@ -335,8 +341,11 @@ if (preg_match("/443/i",$server_port)) {$HTTPprotocol = 'https://';}
$admDIR = "$HTTPprotocol$server_name:$server_port$script_name";
$admDIR = preg_replace('/callcard_admin\.php/i', '',$admDIR);
$admSCR = 'admin.php';
-$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$secX = date("U");
$pulldate0 = "$year-$mon-$mday $hour:$min:$sec";
diff --git a/www/vicidial/called_counts_multilist_report.php b/www/vicidial/called_counts_multilist_report.php
index 38b37cee..9635d295 100644
--- a/www/vicidial/called_counts_multilist_report.php
+++ b/www/vicidial/called_counts_multilist_report.php
@@ -1,7 +1,7 @@
<?php
# called_counts_multilist_report.php
#
-# Copyright (C) 2017 Joe Johnson <freewermadmin@gmail.com>, Matt Florell <mattf@vicidial.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Joe Johnson <freewermadmin@gmail.com>, Matt Florell <mattf@vicidial.com> LICENSE: AGPLv2
#
# This is a report designed for showing called counts similar to the results
# at the bottom of each list detail screen, but for multiple lists and using
@@ -17,6 +17,7 @@
# 160227-1036 - Uniform form format
# 170409-1539 - Added IP List validation code
# 170829-0040 - Added screen color settings
+# 180508-0115 - Added new help display
#
$startMS = microtime();
@@ -466,8 +467,11 @@ else
require("screen_colors.php");
-$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$HEADER.="<!DOCTYPE HTML>\n";
$HEADER.="<HEAD>\n";
@@ -480,6 +484,10 @@ $HEADER.=" .purple {color: white; background-color: purple}\n";
$HEADER.="-->\n";
$HEADER.=" </STYLE>\n";
+$HEADER.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
+$HEADER.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
+$HEADER.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
+
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
diff --git a/www/vicidial/display_help.php b/www/vicidial/display_help.php
index 04277eb8..224caf22 100644
--- a/www/vicidial/display_help.php
+++ b/www/vicidial/display_help.php
@@ -7,31 +7,157 @@
#
# CHANGELOG:
# 180501-0045 - First build
+# 180512-1055 - Added update of help_documentation.txt file if modified
#
$startMS = microtime();
+$ip = getenv("REMOTE_ADDR");
+$help_file = './help_documentation.txt';
+$help_file_time=0;
+if ( file_exists($help_file) )
+ {$help_file_time = filemtime($help_file);}
require("dbconnect_mysqli.php");
require("functions.php");
if (isset($_GET["help_id"])) {$help_id=$_GET["help_id"];}
elseif (isset($_POST["help_id"])) {$help_id=$_POST["help_id"];}
+if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
+ elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
$help_id = preg_replace('/[^-\_0-9a-zA-Z]/', '',$help_id);
+#############################################
+##### START SYSTEM_SETTINGS LOOKUP #####
+$stmt = "SELECT use_non_latin,enable_languages,language_method,help_modification_date FROM system_settings;";
+$rslt=mysql_to_mysqli($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$qm_conf_ct = mysqli_num_rows($rslt);
+if ($qm_conf_ct > 0)
+ {
+ $row=mysqli_fetch_row($rslt);
+ $non_latin = $row[0];
+ $SSenable_languages = $row[1];
+ $SSlanguage_method = $row[2];
+ $help_modification_date = $row[3];
+ }
+##### END SETTINGS LOOKUP #####
+###########################################
+
+$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
+$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
+
+if ($non_latin < 1)
+ {
+ $PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/','',$PHP_AUTH_PW);
+ $PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/','',$PHP_AUTH_USER);
+ }
+else
+ {
+ $PHP_AUTH_PW = preg_replace('/\'|\"|\\\\|;/', '',$PHP_AUTH_PW);
+ $PHP_AUTH_USER = preg_replace('/\'|\"|\\\\|;/', '',$PHP_AUTH_USER);
+ }
+
+$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
+if ($DB) {echo "|$stmt|\n";}
+$rslt=mysql_to_mysqli($stmt, $link);
+$sl_ct = mysqli_num_rows($rslt);
+if ($sl_ct > 0)
+ {
+ $row=mysqli_fetch_row($rslt);
+ $VUselected_language = $row[0];
+ }
+
+$user_auth=0;
+$auth=0;
+$reports_auth=0;
+$qc_auth=0;
+$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'QC',1,0);
+if ($auth_message == 'GOOD')
+ {$user_auth=1;}
+
+if ($user_auth < 1)
+ {
+ $VDdisplayMESSAGE = "Login incorrect, please try again";
+ if ($auth_message == 'LOCK')
+ {
+ $VDdisplayMESSAGE = "Too many login attempts, try again in 15 minutes";
+ Header ("Content-type: text/html; charset=utf-8");
+ echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
+ exit;
+ }
+ Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
+ Header("HTTP/1.0 401 Unauthorized");
+ echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
+ exit;
+ }
+
+### Check for new help_documentation.txt file
+if ($help_file_time > $help_modification_date)
+ {
+ $help_fp=fopen($help_file, "r");
+ $help_contentsRAW = fread($help_fp,filesize($help_file));
+ fclose($help_fp);
+ $help_contents = explode("\n",$help_contentsRAW);
+ $help_contents_ct = count($help_contents);
+ if ($DB > 0)
+ {echo "New $help_file found, loading contents: ($help_file_time <> $help_modification_date), ".filesize($help_file)."|$help_contents_ct\n";}
+
+ $h=0;
+ $help_comment=0;
+ $help_insert=0;
+ $help_update=0;
+ while($help_contents_ct > $h)
+ {
+ if (!preg_match("/^\#/",$help_contents[$h]))
+ {
+ $help_line = preg_replace("/\"/","'",$help_contents[$h]);
+ $help_line = preg_replace("/\r|\n|\\\\/",'',$help_contents[$h]);
+ $help_lineARY = explode("\t",$help_line);
+ $stmt="INSERT INTO help_documentation (help_id, help_title, help_text) VALUES (\"" . mysqli_real_escape_string($link, $help_lineARY[0]) . "\",\"" . mysqli_real_escape_string($link, $help_lineARY[1]) . "\",\"" . mysqli_real_escape_string($link, $help_lineARY[2]) . "\") ON DUPLICATE KEY UPDATE help_title=\"" . mysqli_real_escape_string($link, $help_lineARY[1]) . "\", help_text=\"" . mysqli_real_escape_string($link, $help_lineARY[2]) . "\";";
+ $rslt=mysql_to_mysqli($stmt, $link);
+ $inupdate_rows=mysqli_affected_rows($link);
+ if ($inupdate_rows == 1) {$help_insert++;}
+ if ($inupdate_rows == 2) {$help_update++;}
+ if ($DB) {echo "$inupdate_rows|$stmt|\n";}
+ }
+ else
+ {
+ $help_comment++;
+ if ($DB) {echo "Skipping comment row: $h|$help_contents[$h]|\n";}
+ }
+ $h++;
+ }
+
+ $stmt="UPDATE system_settings SET help_modification_date='$help_file_time';";
+ $rslt=mysql_to_mysqli($stmt, $link);
+
+ ### LOG INSERTION Admin Log Table ###
+ $SQL_log = "$stmt|";
+ $SQL_log = preg_replace('/;/', '', $SQL_log);
+ $SQL_log = addslashes($SQL_log);
+ $stmt="INSERT INTO vicidial_admin_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$ip', event_section='HELP', event_type='MODIFY', record_id='$PHP_AUTH_USER', event_code='UPDATE HELP DOCUMENTATION', event_sql=\"$SQL_log\", event_notes='ROWS: $h UPDATES: $help_update INSERTS: $help_insert COMMENTS: $help_comment';";
+ if ($DB) {echo "|$stmt|\n";}
+ $rslt=mysql_to_mysqli($stmt, $link);
+ }
+
+
+### Lookup of help text for display
$help_stmt="select help_title, help_text from help_documentation where help_id='$help_id'";
$help_rslt=mysql_to_mysqli($help_stmt, $link);
-while ($help_row=mysqli_fetch_row($help_rslt)) {
+while ($help_row=mysqli_fetch_row($help_rslt))
+ {
preg_match_all("/<QXZ>(.*?)<\/QXZ>/", $help_row[1], $QXZ_matches);
$qxz_match=$QXZ_matches[0];
$qxz_replace=$QXZ_matches[1];
- for ($q=0; $q<count($qxz_replace); $q++) {
+ for ($q=0; $q<count($qxz_replace); $q++)
+ {
# $qxz_match[$q]=preg_replace("/\//", '\\\/', $qxz_match[$q]);
$qxz_match[$q]=preg_quote($qxz_match[$q], '/');
$qxz_match[$q]="/".$qxz_match[$q]."/";
$qxz_replace[$q]=_QXZ($qxz_replace[$q]);
- }
+ }
$help_row[1]=preg_replace($qxz_match, $qxz_replace, $help_row[1]);
# preg_replace('/"/', '\\"', $help_row[1]);
@@ -39,5 +165,7 @@ while ($help_row=mysqli_fetch_row($help_rslt)) {
echo "<TR><TD VALIGN='TOP' width='280'><FONT class='help_bold'>"._QXZ("$help_row[0]")."</font></td><TD VALIGN='TOP' align='right' width='20' onClick='ClearAndHideHelpDiv()'><B>[X]</B></tr>";
echo "<TR><TD VALIGN='TOP' colspan='2'>$help_row[1]</td></tr>";
echo "</TABLE>";
-}
+ if ($DB > 0)
+ {echo "$help_file($help_file_time <> $help_modification_date)\n";}
+ }
?>
diff --git a/www/vicidial/fcstats.php b/www/vicidial/fcstats.php
index f3ce0300..19c28009 100644
--- a/www/vicidial/fcstats.php
+++ b/www/vicidial/fcstats.php
@@ -1,7 +1,7 @@
<?php
# fcstats.php
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
@@ -38,6 +38,7 @@
# 170409-1555 - Added IP List validation code
# 170829-0040 - Added screen color settings
# 171012-2015 - Fixed javascript/apache errors with graphs
+# 180508-2215 - Added new help display
#
$startMS = microtime();
@@ -323,8 +324,11 @@ while ($i < $groups_to_print)
require("screen_colors.php");
-$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$HTML_head.="<HTML>\n";
$HTML_head.="<HEAD>\n";
@@ -337,6 +341,11 @@ $HTML_head.=" .purple {color: white; background-color: purple}\n";
$HTML_head.="-->\n";
$HTML_head.=" </STYLE>\n";
$HTML_head.="\n";
+
+$HTML_head.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
+$HTML_head.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
+$HTML_head.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
+
$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
diff --git a/www/vicidial/fcstats_detail.php b/www/vicidial/fcstats_detail.php
index 2e8ae0ee..7e7ef907 100644
--- a/www/vicidial/fcstats_detail.php
+++ b/www/vicidial/fcstats_detail.php
@@ -1,7 +1,7 @@
<?php
# fcstats_detail.php
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
@@ -40,6 +40,7 @@
# 170809-2115 - Added phone and province to detail output, fixed ASCII display issues
# 170829-0040 - Added screen color settings
# 171012-2015 - Fixed javascript/apache errors with graphs
+# 180508-2215 - Added new help display
#
$startMS = microtime();
@@ -486,8 +487,11 @@ else
require("screen_colors.php");
-$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
-$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$HTML_head.="<HTML>\n";
$HTML_head.="<HEAD>\n";
@@ -500,6 +504,11 @@ $HTML_head.=" .purple {color: white; background-color: purple}\n";
$HTML_head.="-->\n";
$HTML_head.=" </STYLE>\n";
$HTML_head.="\n";
+
+$HTML_head.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
+$HTML_head.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
+$HTML_head.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
+
$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
diff --git a/www/vicidial/functions.php b/www/vicidial/functions.php
index b4b66993..3f112ffd 100644
--- a/www/vicidial/functions.php
+++ b/www/vicidial/functions.php
@@ -4,7 +4,7 @@
#
# functions for administrative scripts and reports
#
-# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
#
# CHANGES:
@@ -32,6 +32,7 @@
# 170503-2130 - Patched sec_convert to fix rounding time bug, issue #1011
# 170526-2142 - Added additional auth variable filtering, issue #1016
# 170930-0852 - Added code for custom reports variable display
+# 180508-2215 - Added new help display
#
##### BEGIN validate user login credentials, check for failed lock out #####
@@ -318,8 +319,11 @@ function horizontal_bar_chart($campaign_id,$days_graph,$title,$link,$metric,$met
$link_text='';
$max_count=0;
$i=0;
- $NWB = "$download_link <a href=\"javascript:openNewWindow('help.php?ADD=99999";
- $NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+ # $NWB = "$download_link <a href=\"javascript:openNewWindow('help.php?ADD=99999";
+ # $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
+
+ $NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
+ $NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
### get stats for last X days
diff --git a/www/vicidial/help.png b/www/vicidial/help.png
new file mode 100644
index 00000000..478c30ca
Binary files /dev/null and b/www/vicidial/help.png differ
diff --git a/www/vicidial/help_documentation.txt b/www/vicidial/help_documentation.txt
new file mode 100644
index 00000000..9a3df57f
--- /dev/null
+++ b/www/vicidial/help_documentation.txt
@@ -0,0 +1,1258 @@
+# version: 201805121048
+users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
+users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
+users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage. Default is N.</QXZ>
+users-last_login_date Last Login Info <QXZ>This shows the last login attempt date and time, and if there has been a recent failed login attempt. If this modify user form is submitted, then the failed login attempt counter will be reset and the agent can immediately attempt to log in again. If an agent has 10 failed login attempts in a row then they cannot attempt to log in again for at least 15 minutes unless their account is manually reset.</QXZ>
+users-full_name Full Name <QXZ>This field is where you put the users full name. Must be at least 2 characters in length.</QXZ>
+users-user_level User Level <QXZ>This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, Must be user level 8 or greater to get into admin web section.</QXZ>
+users-user_group User Group <QXZ>This menu is where you select the users group that this user will belong to. There are several agent screen features that can be controlled through user group settings. If this field is left blank then the user cannot log in to the agent screen.</QXZ>
+users-phone_login Phone Login <QXZ>Here is where you can set a default phone login value for when the user logs into the agent screen. This value will populate the phone_login automatically when the user logs in with their user-pass-campaign in the agent login screen.</QXZ>
+users-phone_pass Phone Pass <QXZ>Here is where you can set a default phone pass value for when the user logs into the agent screen. This value will populate the phone_pass automatically when the user logs in with their user-pass-campaign in the agent login screen.</QXZ>
+users-active Active <QXZ>This field defines whether the user is active in the system and can log in as an agent or manager. Default is Y.</QXZ>
+users-voicemail_id Voicemail ID <QXZ>This is the voicemail box that calls will be directed to in an AGENTDIRECT in-group at the drop time if the in-group has the drop method set to VOICEMAIL and the Voicemail field set to AGENTVMAIL.</QXZ>
+users-optional Email, User Code and Territory <QXZ>These are optional fields.</QXZ>
+users-user_nickname User Nickname <QXZ>Optional alternative name used for agent when chatting with customers in the customer website chat feature. Only used if populated.</QXZ>
+users-user_new_lead_limit User New Lead Limit <QXZ>This Overall Limit setting will limit the number of new leads this user can dial across all lists per day. This feature will only work properly if the campaign is set to either the MANUAL or INBOUND_MAN Dial Method and No Hopper dialing is enabled. Default is -1 for disabled.</QXZ>
+users-hotkeys_active Hot Keys Active <QXZ>This option if set to 1 allows the user to use the Hot Keys quick-dispositioning function in the agent screen.</QXZ>
+users-agent_choose_ingroups Agent Choose Ingroups <QXZ>This option if set to 1 allows the user to choose the ingroups that they will receive calls from when they login to a CLOSER or INBOUND campaign. Otherwise the Manager will need to set this in their user detail screen of the admin page.</QXZ>
+users-agent_choose_blended Agent Choose Blended <QXZ>This option if set to 1 allows the user to choose if the agent has their campaign set to blended or not, and if not then the default blended setting will be used. Default is 1 for enabled.</QXZ>
+users-agent_choose_territories Agent Choose Territories <QXZ>This option if set to 1 allows the user to choose the territories that they will receive calls from when they login to a MANUAL or INBOUND_MAN campaign. Otherwise the user will be set to use all of the territories that they are set to belong to in the User Territories administrative section.</QXZ>
+users-scheduled_callbacks Scheduled Callbacks <QXZ>This option allows an agent to disposition a call as CALLBK and choose the date and time at which the lead will be re-activated.</QXZ>
+users-agentonly_callbacks Agent-Only Callbacks <QXZ>This option allows an agent to set a callback so that they are the only Agent that can call the customer back. This also allows the agent to see their callback listings and call them back any time they want to.</QXZ>
+users-agentcall_manual Agent Call Manual <QXZ>This option allows an agent to manually enter a new lead into the system and call them. This also allows the calling of any phone number from their agent screen and puts that call into their session. Use this option with caution.</QXZ>
+users-agentcall_email Agent Call Email <QXZ>This option is disabled.</QXZ>
+users-agentcall_chat Agent Call Chat <QXZ>This option is disabled.</QXZ>
+users-agent_recording Agent Recording <QXZ>This option can prevent an agent from doing any recordings after they log in to the agent screen. This option must be on for the agent screen to follow the campaign recording settings.</QXZ>
+users-agent_transfers Agent Transfers <QXZ>This option can prevent an agent from opening the transfer - conference session in the agent screen. If this is disabled, the agent cannot third party call or blind transfer any calls.</QXZ>
+users-closer_default_blended Closer Default Blended <QXZ>This option simply defaults the Blended checkbox on a CLOSER login screen.</QXZ>
+users-user_choose_language User Choose Language <QXZ>This option allows a user to select the language they want for the agent or administrative interface to display in. Default is 0 for disabled.</QXZ>
+users-selected_language Selected Language <QXZ>This is the language that the agent and administrative interface will default to when the agent logs in. Default is -default English-.</QXZ>
+users-agent_recording_override Agent Recording Override <QXZ>This option will override whatever the option is in the campaign for recording. DISABLED will not override the campaign recording setting. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. For ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on very short recordings and reduce system load.</QXZ>
+users-agent_shift_enforcement_override Agent Shift Enforcement Override <QXZ>This setting will override whatever the users user group has set for Shift Enforcement. DISABLED will use the user group setting. OFF will not enforce shifts at all. START will only enforce the login time but will not affect an agent that is running over their shift time if they are already logged in. ALL will enforce shift start time and will log an agent out after they run over the end of their shift time. Default is DISABLED.</QXZ>
+users-agent_call_log_view_override Agent Call Log View Override <QXZ>This setting will override whatever the users user group has set for Agent Call Log View. DISABLED will use the user group setting. N will not allow showing the users call log. Y will allow showing the user call log. Default is DISABLED.</QXZ>
+users-agent_lead_search_override Agent Lead Search Override <QXZ>This setting will override whatever the campaign has set for Agent Lead Search. NOT_ACTIVE will use the campaign setting. ENABLED will allow lead searching and DISABLED will not allow lead searching. Default is NOT_ACTIVE. LIVE_CALL_INBOUND will allow search for a lead while on an inbound call only. LIVE_CALL_INBOUND_AND_MANUAL will allow search for a lead while on an inbound call or while paused. When Lead Search is used on a live inbound call, the lead of the call when it went to the agent will be changed to a status of LSMERG, and the logs for the call will be modified to link to the agent selected lead instead.</QXZ>
+users-lead_filter_id Lead Filter <QXZ>This option allows you to set a Lead Filter for an individual user. To use this option, the user must be logged in to a campaign that has No Hopper Dialing enabled. Default is EMPTY for disabled.</QXZ>
+users-user_hide_realtime User Hide in RealTime <QXZ>This setting allows you to hide this user from the Real-Time Report display. Default is 0 for disabled.</QXZ>
+users-alert_enabled Alert Enabled <QXZ>This field shows whether the agent has web browser alerts enabled for when calls come into their agent screen session. Default is 0 for NO.</QXZ>
+users-allow_alerts Allow Alerts <QXZ>This field gives you the ability to allow agent browser alerts to be enabled by the agent for when calls come into their agent screen session. Default is 0 for NO.</QXZ>
+users-preset_contact_search Preset Contact Search <QXZ>If the user is logged into a campaign that has Transfer Presets set to CONTACTS, then this setting can disable contact searching for this user only. Default is NOT_ACTIVE which will use whatever the campaign setting is.</QXZ>
+users-max_inbound_calls Max Inbound Calls <QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of inbound calls that an agent can handle across all inbound groups in one day. If the agent reaches their maximum number of inbound calls, then they will not be able to select inbound groups to take calls from until the next day. This setting will override the Campaign setting of the same name. Default is 0 for disabled.</QXZ>
+users-wrapup_seconds_override Wrap Seconds Override <QXZ>If this setting is set to a number 0 or greater, then it will override the Campaign setting for Wrapup Seconds. This is a setting that is only refreshed in the agent interface at agent login time. Default is -1 for disabled.</QXZ>
+users-ready_max_logout Agent Ready Max Logout Override <QXZ>If this setting is set to a number 0 or greater, then it will override the Campaign setting for Agent Ready Max Logout Seconds. This is a setting that is only refreshed in the agent interface at agent login time. Default is -1 for disabled.</QXZ>
+users-campaign_ranks Campaign Ranks <QXZ>In this section you can define the rank an agent will have for each campaign. These ranks can be used to allow for preferred call routing when Next Agent Call is set to campaign_rank. Also in this section are the WEB VARs for each campaign. These allow each agent to have a different variable string that can be added to the WEB FORM or SCRIPT tab URLs by simply putting --A--web_vars--B-- as you would put any other field. Another field in this section is GRADE, which allows for the campaign_grade_random Next Agent Call setting to be used. This grade setting will increase or decrease the probability that the agent will receive the call.</QXZ>
+users-closer_campaigns Inbound Groups <QXZ>Here is where you select the inbound groups you want to receive calls from if you have selected the CLOSER campaign. You will also be able to set the rank, or skill level, in this section for each of the inbound groups as well as being able to see the number of calls received from each inbound group for this specific agent. Also in this section is the ability to give the agent a rank for each inbound group. These ranks can be used for preferred call routing when that option is selected in the in-group screen. Also in this section are the WEB VARs for each campaign. These allow each agent to have a different variable string that can be added to the WEB FORM or SCRIPT tab URLs by simply putting --A--web_vars--B-- as you would put any other field.</QXZ>
+users-alter_custdata_override Agent Alter Customer Data Override <QXZ>This option will override whatever the option is in the campaign for altering of customer data. NOT_ACTIVE will use whatever setting is present for the campaign. ALLOW_ALTER will always allow for the agent to alter the customer data, no matter what the campaign setting is. Default is NOT_ACTIVE.</QXZ>
+users-alter_custphone_override Agent Alter Customer Phone Override <QXZ>This option will override whatever the option is in the campaign for altering of customer phone number. NOT_ACTIVE will use whatever setting is present for the campaign. ALLOW_ALTER will always allow for the agent to alter the customer phone number, no matter what the campaign setting is. Default is NOT_ACTIVE.</QXZ>
+users-custom_one Custom User Fields <QXZ>These five fields can be used for various purposes, and they can be populated in the web form addresses and scripts as user_custom_one and so on. The Custom 5 field can be used as a field to define a dialplan number to send a call to from an AGENTDIRECT in-group if the user is unavailable, you just need to put AGENTEXT in the MESSAGE or EXTENSION field in the AGENTDIRECT in-group and the system will look up the custom five field and send the call to that dialplan number.</QXZ>
+users-alter_agent_interface_options Alter Agent Interface Options <QXZ>This option if set to 1 allows the administrative user to modify the Agents interface options in admin.php.</QXZ>
+users-delete_users Delete Users <QXZ>This option if set to 1 allows the user to delete other users of equal or lesser user level from the system.</QXZ>
+users-delete_user_groups Delete User Groups <QXZ>This option if set to 1 allows the user to delete user groups from the system.</QXZ>
+users-delete_lists Delete Lists <QXZ>This option if set to 1 allows the user to delete lists from the system.</QXZ>
+users-delete_campaigns Delete Campaigns <QXZ>This option if set to 1 allows the user to delete campaigns from the system.</QXZ>
+users-delete_ingroups Delete In-Groups <QXZ>This option if set to 1 allows the user to delete Inbound Groups from the system.</QXZ>
+users-modify_custom_dialplans Modify Custom Dialplans <QXZ>This option if set to 1 allows the user to view and modify custom dialplan entries that are available in the Call Menu, System Settings and Servers modification screens.</QXZ>
+users-delete_remote_agents Delete Remote Agents <QXZ>This option if set to 1 allows the user to delete remote agents from the system.</QXZ>
+users-load_leads Load Leads <QXZ>This option if set to 1 allows the user to load lead lists into the list table by way of the web based lead loader.</QXZ>
+users-custom_fields_modify Custom Fields Modify <QXZ>This option if set to 1 allows the user to modify custom list fields.</QXZ>
+users-campaign_detail Campaign Detail <QXZ>This option if set to 1 allows the user to view and modify the campaign detail screen elements.</QXZ>
+users-ast_admin_access AGC Admin Access <QXZ>This option if set to 1 allows the user to login to the astGUIclient admin pages.</QXZ>
+users-ast_delete_phones AGC Delete Phones <QXZ>This option if set to 1 allows the user to delete phone entries in the astGUIclient admin pages.</QXZ>
+users-delete_scripts Delete Scripts <QXZ>This option if set to 1 allows the user to delete Campaign scripts in the script modification screen.</QXZ>
+users-modify_leads Modify Leads <QXZ>This option if set to 1 allows the user to modify leads in the admin section lead search results page.</QXZ>
+users-export_gdpr_leads GDPR-Compliant Export Delete Leads <QXZ>This setting if enabled will allow for the complete download and/or deletion of all customer data for a particular lead, in compliance with the General Data Protection Regulation (GDPR). Default is 0 for disabled. A setting of 1 will enable downloading data, and a setting of 2 will enable not just downloading, but also deletion of data, including any recordings.</QXZ><BR><B><QXZ>You are not allowed to set this user setting higher than the current system setting. </QXZ></B>
+users-modify_email_accounts Modify Email Accounts <QXZ>This option if set to 1 allows the user to modify email accounts in the email account management page.</QXZ>
+users-change_agent_campaign Change Agent Campaign <QXZ>This option if set to 1 allows the user to alter the campaign that an agent is logged into while they are logged into it.</QXZ>
+users-delete_filters Delete Filters <QXZ>This option allows the user to be able to delete lead filters from the system.</QXZ>
+users-delete_call_times Delete Call Times <QXZ>This option allows the user to be able to delete call times records and state call times records from the system.</QXZ>
+users-modify_call_times Modify Call Times <QXZ>This option allows the user to view and modify the call times and state call times records. A user does not need this option enabled if they only need to change the call times option on the campaigns screen.</QXZ>
+users-modify_sections Modify Sections <QXZ>These options allow the user to view and modify each sections records. If set to 0, the user will be able to see the section list, but not the detail or modification screen of a record in that section.</QXZ>
+users-view_reports View Reports <QXZ>This option allows the user to view the system web reports.</QXZ>
+users-access_recordings Access Recordings <QXZ>This option allows the user to have access to call recordings.</QXZ>
+users-qc_enabled QC Enabled <QXZ>This option allows the user to log in to the Quality Control agent screen.</QXZ>
+users-qc_user_level QC User Level <QXZ>This setting defines what the agent Quality Control user level is. This will dictate the level of functionality for the agent in the QC section:</QXZ><BR><QXZ>1 - Modify Nothing</QXZ><BR><QXZ>2 - Modify Nothing Except Status</QXZ><BR><QXZ>3 - Modify All Fields</QXZ><BR><QXZ>4 - Verify First Round of QC</QXZ><BR><QXZ>5 - View QC Statistics</QXZ><BR><QXZ>6 - Ability to Modify FINISHed records</QXZ><BR><QXZ>7 - Manager Level</QXZ>
+users-qc_pass QC Record Pass <QXZ>This option allows the agent to specify that a record has passed the first round of QC after reviewing the record.</QXZ>
+users-qc_finish QC Record Finish <QXZ>This option allows the agent to specify that a record has finished the second round of QC after reviewing the passed record.</QXZ>
+users-qc_commit QC Record Commit <QXZ>This option allows the agent to specify that a record has been committed in QC. It can no longer be modified by anyone.</QXZ>
+users-add_timeclock_log Add Timeclock Log Record <QXZ>This option allows the user to add records to the timeclock log.</QXZ>
+users-modify_timeclock_log Modify Timeclock Log Record <QXZ>This option allows the user to modify records in the timeclock log.</QXZ>
+users-delete_timeclock_log Delete Timeclock Log Record <QXZ>This option allows the user to delete records in the timeclock log.</QXZ>
+users-manager_shift_enforcement_override Manager Shift Enforcement Override <QXZ>This setting if set to 1 will allow a manager to enter their user and password on an agent screen to override the shift restrictions on an agent session if the agent is trying to log in outside of their shift. Default is 0.</QXZ>
+users-vdc_agent_api_access Agent API Access <QXZ>This option allows the account to be used with the agent and non-agent API commands.</QXZ>
+users-api_list_restrict API List Restrict <QXZ>If enabled, the API commands that involve leads and lists will be restricted to the lists within the allowed campaigns for the user group of this user. Default is 0 for disabled.</QXZ>
+users-api_only_user API Only User <QXZ>This option if enabled will prevent a user from being able to log in to the admin web screen and the agent screen. Default is 0 for disabled.</QXZ>
+users-api_allowed_functions API Allowed Functions <QXZ>This option will allow you to restrict the API functions that are allowed to be used by this user. Default is ALL_FUNCTIONS.</QXZ>
+users-admin_cf_show_hidden Admin Custom Fields Show Hidden <QXZ>On the ViciHost.com platform this option allows an administrator to view or export custom fields that are partially or fully hidden using the Show Hide field options. Default is 0 for disabled.</QXZ>
+users-download_lists Download Lists <QXZ>This setting if set to 1 will allow a manager to click on the download list link at the bottom of a list modification screen to export the entire contents of a list to a flat data file. Default is 0.</QXZ>
+users-export_reports Export Reports <QXZ>This setting if set to 1 will allow a manager to access the export call and lead reports on the REPORTS screen. Default is 0. For the Export Calls and Leads Reports, the following field order is used for exports: <BR>call_date, phone_number_dialed, status, user, full_name, campaign_id/in-group, vendor_lead_code, source_id, list_id, gmt_offset_now, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, length_in_sec, user_group, alt_dial/queue_seconds, rank, owner</QXZ>
+users-delete_from_dnc Delete From DNC Lists <QXZ>This setting if set to 1 will allow a manager to remove phone numbers from the DNC lists in the system.</QXZ>
+users-realtime_block_user_info Realtime Block User Info <QXZ>This setting if set to 1 will block user and station information from being displayed in the Real-time report. Default is 0 for disabled.</QXZ>
+users-modify_same_user_level Modify Same User Level <QXZ>This setting only applies to level 9 users. If enabled it allows the level 9 user to modify their own settings as well as other level 9 users. Default is 1 for enabled.</QXZ>
+users-admin_hide_lead_data Admin Hide Lead Data <QXZ>This setting only applies to level 7, 8 and 9 users. If enabled it replaces the customer lead data in the many reports and screens in the system with Xs. Default is 0 for disabled.</QXZ>
+users-admin_hide_phone_data Admin Hide Phone Data <QXZ>This setting only applies to level 7, 8 and 9 users. If enabled it replaces the customer phone numbers in the many reports and screens in the system with Xs. The DIGITS settings will show only the last X digits of the phone number. Default is 0 for disabled.</QXZ>
+users-ignore_group_on_search Search Lead Ignore Group Restrictions <QXZ>Changing this setting to 1 will allow this user to search for leads throughout the entire system instead of just within the allowed campaigns that are set within their User Group. This will also allow modifying of those leads in the administrative lead modification page. Default is 0 for disabled. To be able to modify this setting, you must belong to a user group that has ALL CAMPAIGNS selected in the Allowed Campaigns section.</QXZ>
+campaigns-campaign_id Campaign ID <QXZ>This is the short name of the campaign, it is not editable after initial submission, cannot contain spaces and must be between 2 and 8 characters in length.</QXZ>
+campaigns-campaign_name Campaign Name <QXZ>This is the description of the campaign, it must be between 6 and 40 characters in length.</QXZ>
+campaigns-campaign_description Campaign Description <QXZ>This is a memo field for the campaign, it is optional and can be a maximum of 255 characters in length.</QXZ>
+campaigns-user_group Admin User Group <QXZ>This is the administrative user group for this campaign, this allows admin viewing of this campaign as well as the lists assigned to this campaign to be restricted by user group. Default is --ALL-- which allows any admin user with user group campaign permissions to view this campaign.</QXZ>
+campaigns-campaign_changedate Campaign Change Date <QXZ>This is the last time that the settings for this campaign were modified in any way.</QXZ>
+campaigns-campaign_logindate Last Campaign Login Date <QXZ>This is the last time that an agent was logged into this campaign.</QXZ>
+campaigns-campaign_calldate Last Campaign Call Date <QXZ>This is the last time that a call was handled by an agent logged into this campaign.</QXZ>
+campaigns-max_stats Daily Maximum Stats <QXZ>These are statistics that are generated by the system each day throughout the day until the timeclock end-of-day as it is set in the System Settings. These numbers are generated from the logs within the system to allow for much faster display. The stats are included are - Total Calls, Maximum Agents, Maximum inbound calls, Maximum outbound calls.</QXZ>
+campaigns-campaign_stats_refresh Campaign Stats Refresh <QXZ>This option will allow you to force a campaign calling stats refresh, even if the campaign is not active.</QXZ>
+campaigns-realtime_agent_time_stats Real-Time Agent Time Stats <QXZ>Setting this to anything but DISABLED will enable the gathering of agent time stats for today for this campaign, that are viewable through the Real-Time report. CALLS are the average calls handled per agent, WAIT is the average agent wait time, CUST is the average customer talk time, ACW is the average After Call Work time, PAUSE is the average pause time. Default is DISABLED.</QXZ>
+campaigns-active Active <QXZ>This is where you set the campaign to Active or Inactive. If Inactive, noone can log into it.</QXZ>
+campaigns-park_ext Park Music-on-Hold <QXZ>This is where you can define the on-hold music context for this campaign. Make sure you select a valid music on hold context from the select list and that the context that you have selected has valid files in it. Default is default.</QXZ>
+campaigns-park_file_name Park File Name <QXZ>NOT USED.</QXZ>
+campaigns-web_form_address Web Form <QXZ>This is where you can set the custom web page that will be opened when the user clicks on the WEB FORM button. To customize the query string after the web form, simply begin the web form with VAR and then the URL that you want to use, replacing the variables with the variable names that you want to use --A--phone_number--B-- just like in the SCRIPTS tab section. If you want to use custom fields in a web form address, you need to add &CF_uses_custom_fields=Y as part of your URL.</QXZ>
+campaigns-web_form_target Web Form Target <QXZ>This is where you can set the custom web page frame that the web form will be opened in when the user clicks on the WEB FORM button. Default is _blank.</QXZ>
+campaigns-allow_closers Allow Closers <QXZ>This is where you can set whether the users of this campaign will have the option to send the call to a closer.</QXZ>
+campaigns-allow_emails Allow Emails <QXZ>This is where you can set whether this system will be able to receive inbound emails in addition to phone calls.</QXZ>
+campaigns-allow_chats Allow Chats <QXZ>This is where you can set whether the users of this campaign will be able to conduct chats in addition to receive phone calls.</QXZ>
+campaigns-default_xfer_group Default Transfer Group <QXZ>This field is the default In-Group that will be automatically selected when the agent goes to the transfer-conference frame in their agent interface.</QXZ>
+campaigns-agent_xfer_validation Agent Transfer In-Group Validation <QXZ>This option involves the agents that show up in the agent selection screen when an agent is transferring a call to another agent using an AGENTDIRECT in-group. Enabling this option will ensure that the agents listed as available to transfer to have selected the AGENTDIRECT in-group that was chosen by the agent originating the transfer. For example, if the originating agent has selected the AGENTDIRECT_2 in-group, then when that agent clicks on the AGENTS link to select another agent to transfer the call to, only agents that have selected to take calls from the AGENTDIRECT_2 in-group will be shown.</QXZ>
+campaigns-xfer_groups Allowed Transfer Groups <QXZ>With these checkbox listings you can select the groups that agents in this campaign can transfer calls to. Allow Closers must be enabled for this option to show up.</QXZ>
+campaigns-campaign_allow_inbound Allow Inbound and Blended <QXZ>This is where you can set whether the users of this campaign will have the option to take inbound calls with this campaign. If you want to do blended inbound and outbound then this must be set to Y. If you only want to do outbound dialing on this campaign set this to N. Default is N.</QXZ>
+campaigns-dial_status Dial Status <QXZ>This is where you set the statuses that you are wanting to dial on within the lists that are active for the campaign below. To add another status to dial, select it from the drop-down list and click ADD. To remove one of the dial statuses, click on the REMOVE link next to the status you want to remove.</QXZ>
+campaigns-lead_order List Order <QXZ>This menu is where you select how the leads that match the statuses selected above will be put in the lead hopper</QXZ>:<BR> - <QXZ>DOWN: select the first leads loaded into the list table</QXZ><BR> - <QXZ>UP: select the last leads loaded into the list table</QXZ><BR> - <QXZ>UP PHONE: select the highest phone number and works its way down</QXZ><BR> - <QXZ>DOWN PHONE: select the lowest phone number and works its way up</QXZ><BR> - <QXZ>UP LAST NAME: starts with last names starting with Z and works its way down</QXZ><BR> - <QXZ>DOWN LAST NAME: starts with last names starting with A and works its way up</QXZ><BR> - <QXZ>UP COUNT: starts with most called leads and works its way down</QXZ><BR> - <QXZ>DOWN COUNT: starts with least called leads and works its way up</QXZ><BR> - <QXZ>DOWN COUNT 2nd NEW: starts with least called leads and works its way up inserting a NEW lead in every other lead - Must NOT have NEW selected in the dial statuses</QXZ><BR> - <QXZ>DOWN COUNT 3nd NEW: starts with least called leads and works its way up inserting a NEW lead in every third lead - Must NOT have NEW selected in the dial statuses</QXZ><BR> - <QXZ>DOWN COUNT 4th NEW: starts with least called leads and works its way up inserting a NEW lead in every forth lead - Must NOT have NEW selected in the dial statuses</QXZ><BR> - <QXZ>RANDOM: Randomly grabs lead within the statuses and lists defined</QXZ><BR> - <QXZ>UP LAST CALL TIME: Sorts by the newest local call time for the leads</QXZ><BR> - <QXZ>DOWN LAST CALL TIME: Sorts by the oldest local call time for the leads</QXZ><BR> - <QXZ>UP RANK: Starts with the highest rank and works its way down</QXZ><BR> - <QXZ>DOWN RANK: Starts with the lowest rank and works its way up</QXZ><BR> - <QXZ>UP OWNER: Starts with owners beginning with Z and works its way down</QXZ><BR> - <QXZ>DOWN OWNER: Starts with owners beginning with A and works its way up</QXZ><BR> - <QXZ>UP TIMEZONE: Starts with Eastern timezones and works West</QXZ><BR> - <QXZ>DOWN TIMEZONE: Starts with Western timezones and works East</QXZ>
+campaigns-lead_order_randomize List Order Randomize <QXZ>This option allows you to randomize the order of the leads in the hopper load within the results defined by the criteria set above. For instance, the List Order will be preserved, but the results will be randomized within that sorting. Setting this option to Y will enable this feature. Default is N for disabled. NOTE, if you have a large number of leads this option may slow down the speed of the hopper loading script.</QXZ>
+campaigns-lead_order_secondary List Order Secondary <QXZ>This option allows you to select the second sorting order of the leads in the hopper load after the List Order and within the results defined by the criteria set above. For instance, the List Order will be used for the first sort of the leads, but the results will be sorted a second time within that sorting across the same set of the first List Order. For example, if you have List Order set to DOWN COUNT and you only have leads that have been attempted 1 and 2 times, then if you have the List Order Secondary set to LEAD_ASCEND all of the attempt 1 leads will be sorted by the oldest leads first and will be put into the hopper that way. Default is LEAD_ASCEND. NOTE, if you have a large number of leads using one of the CALLTIME options may slow down the speed of the hopper loading script. If List Order Randomize is enabled, this option will be ignored.</QXZ>
+campaigns-hopper_level Minimum Hopper Level <QXZ>This is the minimum number of leads the hopper loading script tries to keep in the hopper table for this campaign. If running VDhopper script every minute, make this slightly greater than the number of leads you go through in a minute.</QXZ>
+campaigns-use_auto_hopper Automatic Hopper Level <QXZ>Setting this to Y will allow the system to automatically adjust the hopper based off the settings you have in your campaign. The formula it uses to do this is:<BR>Number of Active Agents * Auto Dial Level * ( 60 seconds / Dial Timeout ) * Auto Hopper Multiplier<BR>Default is Y.</QXZ>
+campaigns-auto_hopper_multi Automatic Hopper Multiplier <QXZ>This is multiplier for the Auto Hopper. Setting this less than 1 will cause the Auto Hopper algorithm to load less leads than it normally would. Setting this greater than 1 will cause the Auto Hopper algorithm to load more leads than it normally would. Default is 1.</QXZ>
+campaigns-auto_trim_hopper Auto Trim Hopper <QXZ>Setting this to Y will allow the system to automatically remove excess leads from the hopper. Default is Y.</QXZ>
+campaigns-hopper_vlc_dup_check Hopper VLC Dup Check <QXZ>Setting this to Y will result in every lead being inserted into the hopper being checked by vendor_lead_code to make sure there are no duplicate leads inserted with the same vendor_lead_code. This is most useful when Auto-Alt-Dialing with MULTI_LEAD. Default is N.</QXZ>
+campaigns-manual_dial_hopper_check Manual Dial Hopper Check <QXZ>Setting this to Y will mean that any manually dialed campaign phone call through the agent screen will first check for a lead in the hopper with the same phone number, and if one exists it will be deleted before the manual dial call is placed. Default is N.</QXZ>
+campaigns-lead_filter_id Lead Filter <QXZ>This is a method of filtering your leads using a fragment of a SQL query. Use this feature with caution, it is easy to stop dialing accidentally with the slightest alteration to the SQL statement. Default is NONE.</QXZ>
+campaigns-call_count_limit Call Count Limit <QXZ>This enforces a limit on the number of call attempts for the leads dialed in this campaign. A lead may go over this limit slightly if Lead Recycling or Auto-Alt-Dialing is enabled. Default is 0 for no limit.</QXZ>
+campaigns-call_count_target Call Count Target <QXZ>This option is only used for reporting purposes and has no effect on leads dialed. Default is 3.</QXZ>
+campaigns-drop_lockout_time Drop Lockout Time <QXZ>This is a number of hours that DROP abandon calls will be prevented from being dialed, to disable set to 0. This setting is very useful in countries like the UK where there are regulations preventing the attempted calling of customers within 72 hours of an Abandon, or DROP. Default is 0.</QXZ>
+campaigns-force_reset_hopper Force Reset of Hopper <QXZ>This allows you to wipe out the hopper contents upon form submission. It should be filled again when the VDhopper script runs.</QXZ>
+campaigns-dial_method Dial Method <QXZ>This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift -as defined by call_time selected for campaign- and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. You cannot change the Auto Dial Level if you are in any of the ADAPT dial methods. Only the Dialer can change the dial level when in predictive dialing mode. INBOUND_MAN allows the agent to place manual dial calls from a campaign list while being able to take inbound calls between manual dial calls.</QXZ>
+campaigns-auto_dial_level Auto Dial Level <QXZ>This is where you set how many lines the system should use per active agent. zero 0 means auto dialing is off and the agents will click to dial each number. Otherwise the system will keep dialing lines equal to active agents multiplied by the dial level to arrive at how many lines this campaign on each server should allow. The ADAPT OVERRIDE checkbox allows you to force a new dial level even though the dial method is in an ADAPT mode. This is useful if there is a dramatic shift in the quality of leads and you want to drastically change the dial_level manually.</QXZ>
+campaigns-dial_level_threshold Auto Dial Level Threshold <QXZ>This setting only works with an ADAPT or RATIO Dial Method, and it must be set to something other than DISABLED and the number of agents setting must be above 0. This feature allows you to set a minimum number agents that predictive algorithm will work at. If the number of agents falls below the number that you have set, then the dial level will go to 1.0 until more agents log in or go into the selected state. LOGGED-IN_AGENTS will count all agents logged into the campaign, NON-PAUSED_AGENTS will only count agents that are waiting or talking, and WAITING_AGENTS will only count agents that are waiting for a call. Default is DISABLED.</QXZ>
+campaigns-available_only_ratio_tally Available Only Tally <QXZ>This field if set to Y will leave out INCALL and QUEUE status agents when calculating the number of calls to dial when not in MANUAL dial mode. Default is N.</QXZ>
+campaigns-available_only_tally_threshold Available Only Tally Threshold <QXZ>This setting only works with an ADAPT or RATIO Dial Method, Available Only Tally must be set to N, this setting must be set to something other than DISABLED and the number of agents setting must be above 0. This feature allows you to set the number of agents below which Available Only Tally will be enabled. If the number of agents falls below the number that you have set, then the Available Only Tally setting with go to Y temporarily until more agents log in or go into the selected state. LOGGED-IN_AGENTS will count all agents logged into the campaign, NON-PAUSED_AGENTS will only count agents that are waiting or talking, and WAITING_AGENTS will only count agents that are waiting for a call. Default is DISABLED.</QXZ>
+campaigns-adaptive_dropped_percentage Drop Percentage Limit <QXZ>This field is where you set the limit of the percentage of dropped calls you would like while using an adaptive-predictive dial method, not MANUAL or RATIO.</QXZ>
+campaigns-adaptive_maximum_level Maximum Adapt Dial Level <QXZ>This field is where you set the limit of the limit to the number of lines you would like dialed per agent while using an adaptive-predictive dial method, not MANUAL or RATIO. This number can be higher than the Auto Dial Level if your hardware will support it. Value must be a positive number greater than one and can have decimal places Default 3.0.</QXZ>
+campaigns-adaptive_latest_server_time Latest Server Time <QXZ>This field is only used by the ADAPT_TAPERED dial method. You should enter in the hour and minute that you will stop calling on this campaign, 2100 would mean that you will stop dialing this campaign at 9PM server time. This allows the Tapered algorithm to decide how aggressively to dial by how long you have until you will be finished calling.</QXZ>
+campaigns-adaptive_intensity Adapt Intensity Modifier <QXZ>This field is used to adjust the predictive intensity either higher or lower. The higher a positive number you select, the greater the dialer will increase the call pacing when it goes up and the slower the dialer will decrease the call pacing when it goes down. The lower the negative number you select here, the slower the dialer will increase the call pacing and the faster the dialer will lower the call pacing when it goes down. Default is 0. This field is not used by the MANUAL or RATIO dial methods.</QXZ>
+campaigns-adaptive_dl_diff_target Dial Level Difference Target <QXZ>This field is used to define whether you want to target having a specific number of agents waiting for calls or calls waiting for agents. For example if you would always like to have on average one agent free to take calls immediately you would set this to -1, if you would like to target always having one call on hold waiting for an agent you would set this to 1. Default is 0. This field is not used by the MANUAL or INBOUND_MAN dial methods.</QXZ>
+campaigns-dl_diff_target_method Dial Level Difference Target Method <QXZ>This option allows you to define whether the dial level difference target setting is applied only to the calculation of the dial level or also to the actual dialing on each dialing server. If you are running a small campaign with agents logged in on many servers you may want to use the ADAPT_CALC_ONLY option, because the CALLS_PLACED option may result in fewer calls being placed than desired. This option is only active if Dial Level Difference Target is set to something other than 0. Default is ADAPT_CALC_ONLY.</QXZ>
+campaigns-concurrent_transfers Concurrent Transfers <QXZ>This setting is used to define the number of calls that can be sent to agents at the same time. It is recommended that this setting is left at AUTO. This field is not used by the MANUAL dial method.</QXZ>
+campaigns-queue_priority Queue Priority <QXZ>This setting is used to define the order in which the calls from this outbound campaign should be answered in relation to the inbound calls if this campaign is in blended mode. We do not recommend setting inbound calls to a higher priority than the outbound campaign calls because people calling in expect to wait and people being called expect for someone to be there on the phone.</QXZ>
+campaigns-drop_rate_group Multiple Campaign Drop Rate Group <QXZ>This feature allows you to set a campaign as a member of a Campaign Drop Rate Group, or a group of campaigns whose Human Answered calls and Drop calls for all campaigns in the group will be combined into a shared drop percentage, or abandon rate. This allows you to to run multiple campaigns at once and more easily control your drop rate. This is particularly useful in the UK where regulations permit this drop rate calculation method with campaign grouping for the same company even if there are several campaigns that company is running during the same day. To enable this for a campaign, just select a group from the list. There are 10 groups defined in the system by default, you can contact your system administrator to add more. Default is DISABLED.</QXZ>
+campaigns-inbound_queue_no_dial Inbound Queue No Dial <QXZ>This feature if set to ENABLED allows you to prevent outbound auto-dialing of this campaign if there are any inbound calls waiting in queue that are part of the allowed inbound groups set in this campaign. Setting this to ALL_SERVERS will change the algorithm to calculate all inbound calls as active calls on this server even if they are on another server which will reduce the chance of placing unnecessary outbound calls if you have calls coming in on another server. Default is DISABLED.</QXZ> <QXZ>If the selected option includes CHAT, then no outbound auto-dialing will take place while an inbound customer chat is waiting.</QXZ>
+campaigns-inbound_no_agents_no_dial_container Inbound No-Agents No-Dial <QXZ>If set to something other than ---DISABLED---, the selected INGROUP_LIST type of Settings Container will be used to determine if any agents are ready and waiting for phone calls from at least one of the listed In-Groups. If there are less inbound agents available than the Threshold setting below, then no outbound calls will be placed for this campaign. Default is DISABLED.</QXZ>
+campaigns-inbound_no_agents_no_dial_threshold Inbound No-Agents No-Dial Threshold <QXZ>If the Inbound No-Agents No-Dial option is enabled above, then this setting will be used to determine if the campaign will be allowed to place outbound auto-dial calls, if this number is greater than the number of inbound agents available. Default is 0, for disabled.</QXZ>
+campaigns-auto_alt_dial Auto Alt-Number Dialing <QXZ>This setting is used to automatically dial alternate number fields while dialing in the RATIO and ADAPT dial methods when there is no contact at the main phone number for a lead, the statuses to trigger alt dial can be set in the Auto Alt Dial page. This setting is not used by the MANUAL dial method. EXTENDED alternate numbers are numbers loaded into the system outside of the standard lead information screen. Using EXTENDED you can have hundreds of phone numbers for a single customer record. Using MULTI_LEAD allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is defined with a label in the Owner field. This option will disable some options on the Modify Campaign screen and show a link to the Multi-Alt Settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. This will create a special lead filter and will alter the Rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.</QXZ>
+campaigns-dial_timeout Dial Timeout <QXZ>If defined, calls that would normally hang up after the timeout defined in extensions.conf would instead timeout at this amount of seconds if it is less than the extensions.conf timeout. This allows for quickly changing dial timeouts from server to server and limiting the effects to a single campaign. If you are having a lot of Answering Machine or Voicemail calls you may want to try changing this value to between 21-26 and see if results improve.</QXZ>
+campaigns-campaign_vdad_exten Routing Extension <QXZ>This field allows for a custom outbound routing extension. This allows you to use different call handling methods depending upon how you want to route calls through your outbound campaign. Formerly called Campaign VDAD extension.</QXZ><BR>- <QXZ>8364 - same as 8368</QXZ><BR>- <QXZ>8365 - Will send the call only to an agent on the same server as the call is placed on</QXZ><BR>- <QXZ>8366 - Used for press-1, broadcast and survey campaigns</QXZ><BR>- <QXZ>8367 - Will try to first send the call to an agent on the local server, then it will look on other servers</QXZ><BR>- <QXZ>8368 - DEFAULT - Will send the call to the next available agent no matter what server they are on</QXZ><BR>- <QXZ>8369 - Used for Answering Machine Detection after that, same behavior as 8368</QXZ><BR>- <QXZ>8373 - Used for Answering Machine Detection after that same behavior as 8366</QXZ><BR>- <QXZ>8374 - Used for press-1, broadcast and survey campaigns with Cepstral Text-to-speech</QXZ><BR>- <QXZ>8375 - Used for Answering Machine Detection then press-1, broadcast and survey campaigns with Cepstral Text-to-speech</QXZ>
+campaigns-am_message_exten Answering Machine Message <QXZ>This field is for entering the prompt to play when the agent gets an answering machine and clicks on the Answering Machine Message button in the transfer conference frame. You must set this to either an audio file in the audio store or a TTS prompt if TTS is enabled on your system. You can also use lead fields to generate audio filenames using the DYN flag, for instance using DYN--A--user--B-- for agent 1234 would look for a file named 1234.wav in your audio store to play.</QXZ>
+campaigns-waitforsilence_options WaitForSilence Options <QXZ>If Wait For Silence is desired on calls that are detected as Answering Machines then this field has those options. There are two settings separated by a comma, the first option is how long to detect silence in milliseconds and the second option is for how many times to detect that before playing the message. Default is EMPTY for disabled. A standard value for this would be wait for 2 seconds of silence twice: 2000,2</QXZ>
+campaigns-am_message_wildcards AM Message Wildcards <QXZ>This option, if enabled, allows you to go to the AM Message Wildcard administration page where you can define wildcards that can match data in a default lead field and can play a different message based upon the data in a specific lead. Default is N for disabled.</QXZ>
+campaigns-amd_send_to_vmx AMD send to Action <QXZ>This option allows you to define whether a call is sent to the Answering Machine Message or CPD AMD Action when an answering machine is detected, or if it is hung up. If this is set to N, then the call will be hung up as soon as it is determined to be an answering machine. Default is N.</QXZ>
+campaigns-cpd_amd_action CPD AMD Action <QXZ>If you are using the Sangoma ParaXip Call Progress Detection software then you will want to enable this setting either setting it to DISPO which will disposition the call as AA and hang it up if the call is being processed and has not been sent to an agent yet or MESSAGE which will send the call to the defined Answering Machine Message for this campaign. Default is DISABLED. Setting this to INGROUP will send an answering machine to an inbound group. Setting this to CALLMENU will send an answering machine to a Call Menu in the system.</QXZ>
+campaigns-cpd_unknown_action CPD Unknown Action <QXZ>If you are using the Sangoma ParaXip Call Progress Detection software and you want to send calls that have an Unknown result to a destination other than an agent, then you will want to enable this setting either setting it to DISPO which will disposition the call as AA and hang it up if the call is being processed and has not been sent to an agent yet or MESSAGE which will send the call to the defined Answering Machine Message for this campaign. Default is DISABLED. Setting this to INGROUP will send an answering machine to an inbound group. Setting this to CALLMENU will send an answering machine to a Call Menu in the system.</QXZ>
+campaigns-amd_inbound_group AMD Inbound Group <QXZ>If CPD AMD Action is set to INGROUP, then this is the Inbound Group that the call will be sent to if an answering machine is detected.</QXZ>
+campaigns-amd_callmenu AMD Call Menu <QXZ>If CPD AMD Action is set to CALLMENU, then this is the Call Menu that the call will be sent to if an answering machine is detected.</QXZ>
+campaigns-manual_auto_next Manual Auto Next Seconds <QXZ>If the Dial Method is set to MANUAL or INBOUND_MAN, then this setting will trigger the next lead to be automatically be dialed after this number of seconds. If enabled, it cannot be set lower than 5 seconds. Default is 0 for disabled.</QXZ>
+campaigns-manual_auto_next_options Manual Auto Next Options <QXZ>If the Manual Auto Next option is enabled above, then this setting will determine if the timer to automatically dial the next number will count down while the agent is paused or not. Default is DEFAULT, which will count down while the agent is paused.</QXZ>
+campaigns-manual_auto_show Manual Auto Next Show Timer <QXZ>If the Manual Auto Next Seconds option above is enabled, this setting will display a countdown timer to the agent if enabled. Default is N for disabled.</QXZ>
+campaigns-alt_number_dialing Manual Alt Num Dialing <QXZ>This option allows an agent to manually dial the alternate phone number or address3 field after the main number has been called. If the option has SELECTED in it then the Alt Dial checkbox will be automatically checked for each call. If the option has TIMER in it then the Alt Phone or Address3 field will be automatically be dialed after Timer Alt Seconds. Default is N for disabled.</QXZ>
+campaigns-timer_alt_seconds Timer Alt Seconds <QXZ>If the Manual Alt Num Dialing setting has TIMER in it then the Alt Phone or Address3 field will be automatically be dialed after this number of seconds. Default is 0 for disabled.</QXZ>
+campaigns-drop_call_seconds Drop Call Seconds <QXZ>The number of seconds from the time the customer line is picked up until the call is considered a DROP, only applies to outbound calls.</QXZ>
+campaigns-drop_action Drop Action <QXZ>This menu allows you to choose what happens to a call when it has been waiting for longer than what is set in the Drop Call Seconds field. HANGUP will simply hang up the call, MESSAGE will send the call the Drop Exten that you have defined below, VOICEMAIL will send the call to the voicemail box that you have defined below and IN_GROUP will send the call to the Inbound Group that is defined below. VMAIL_NO_INST will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.</QXZ>
+campaigns-safe_harbor_exten Safe Harbor Exten <QXZ>This is the dial plan extension that the desired Safe Harbor audio file is located at on your server.</QXZ>
+campaigns-safe_harbor_audio Safe Harbor Audio <QXZ>This is the audio prompt file that is played if the Drop Action is set to AUDIO. Default is buzz.</QXZ>
+campaigns-safe_harbor_audio_field Safe Harbor Audio Field <QXZ>This optional setting allows you to define a field in the list that the system will use as the audio filename for each lead in place of the Safe Harbor Audio file. If this is set to DISABLED the Safe Harbor Audio file will always be used. The system will do no validation to make sure that the audio file exists other than to make sure the value of the field is at least one character, so if you want a lead to use the default Safe harbor Audio then you just set the field value in the lead to empty. You can use the pipe character to link multiple audio files together in the field value for each lead. Default is DISABLED. Here is the list of fields that can be used for this setting: vendor_lead_code, source_id, list_id, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, alt_phone, email, security_phrase, comments, rank, owner, entry_list_id</QXZ>
+campaigns-safe_harbor_menu_id Safe Harbor Call Menu <QXZ>This is the call menu that a call is sent to if the Drop Action is set to CALLMENU.</QXZ>
+campaigns-voicemail_ext Voicemail <QXZ>If defined, calls that would normally DROP would instead be directed to this voicemail box to hear and leave a message.</QXZ>
+campaigns-drop_inbound_group Drop Transfer Group <QXZ>If Drop Action is set to IN_GROUP, the call will be sent to this inbound group if it reaches Drop Call Seconds.</QXZ>
+campaigns-no_hopper_leads_logins Allow No-Hopper-Leads Logins <QXZ>If set to Y, allows agents to login to the campaign even if there are no leads loaded into the hopper for that campaign. This function is not needed in CLOSER-type campaigns. Default is N.</QXZ>
+campaigns-no_hopper_dialing No Hopper Dialing <QXZ>If This is enabled, the hopper will not run for this campaign. This option is only available when the dial method is set to MANUAL or INBOUND_MAN. It is recommended that you do not enable this option if you have a very large lead database, over 100,000 leads. With No Hopper Dialing, the following features do not work: lead recycling, auto-alt-dialing, list mix, list ordering with Xth NEW. If you want to use Owner Only Dialing you must have No Hopper Dialing enabled. Default is N for disabled.</QXZ>
+campaigns-agent_dial_owner_only Owner Only Dialing <QXZ>If This is enabled, the agent will only receive leads that they are within the ownership parameters for. If this is set to USER then the agent must be the user defined in the database as the owner of this lead. If this is set to TERRITORY then the owner of the lead must match the territory listed in the User Modification screen for this agent. If this is set to USER_GROUP then the owner of the lead must match the user group that the agent is a member of. For this feature to work the dial method must be set to MANUAL or INBOUND_MAN and No Hopper Dialing must be enabled. Default is NONE for disabled. If the option has BLANK at the end, then users are allowed to dial leads with no owner defined in addition to owner defined leads.</QXZ>
+campaigns-owner_populate Owner Populate <QXZ>If this is enabled and the owner field of the lead is blank, the owner field for the lead will populate with the user ID of the agent that handles the call first. Default is DISABLED.
+campaigns-agent_select_territories Agent Select Territories <QXZ>If this option is enabled and the agent belongs to at least one territory, the agent will have the option of selecting territories to dial leads from. The agent will see a list of available territories upon login and they will have the ability to go back to that territory list when paused to change their territories. For this function to work the Owner Only Dialing option must be set to TERRITORY and User Territories must be enabled in the System Settings.</QXZ>
+campaigns-list_order_mix List Order Mix <QXZ>Overrides the Lead Order and Dial Status fields. Will use the List and status parameters for the selected List Mix entry in the List Mix sub section instead. Default is DISABLED.</QXZ>
+campaigns-vcl_id List Mix ID <QXZ>ID of the list mix. Must be from 2-20 characters in length with no spaces or other special punctuation.</QXZ>
+campaigns-vcl_name List Mix Name <QXZ>Descriptive name of the list mix. Must be from 2-50 characters in length.</QXZ>
+campaigns-list_mix_container List Mix Detail <QXZ>The composition of the List Mix entry. Contains the List ID, mix order, percentages and statuses that make up this List Mix. The percentages always have to add up to 100, and the lists all have to be active and set to the campaign for the order mix entry to be Activated.</QXZ>
+campaigns-mix_method List Mix Method <QXZ>The method of mixing all of the parts of the List Mix Detail together. EVEN_MIX will mix leads from each part interleaved with the other parts, like this 1,2,3,1,2,3,1,2,3. IN_ORDER will put the leads in the order in which they are listed in the List Mix Detail screen 1,1,1,2,2,2,3,3,3. RANDOM will put them in RANDOM order 1,3,2,1,1,3,2,1,3. Default is IN_ORDER.</QXZ><!--
+campaigns-agent_extended_alt_dial Agent Screen Extended Alt Dial <QXZ>This feature allows for agents to access extended alternate phone numbers for leads beyond the standard Alt Phone and Address3 fields that can be used in the agent screen for phone numbers beyond the main phone number. The Extended phone numbers can be dialed automatically using the Auto-Alt-Dial feature in the Campaign settings, but enabling this Agent Screen feature will also allow for the agent to call these numbers from their agent screen as well as edit their information. This feature is in development and is not currently available.</QXZ>-->
+campaigns-survey_first_audio_file Survey First Audio File <QXZ>This is the audio filename that is played as soon as the customer picks up the phone when running a survey campaign.</QXZ>
+campaigns-survey_dtmf_digits Survey DTMF Digits <QXZ>This field is where you define the digits that a customer can press as an option on a survey campaign. valid dtmf digits are 0123456789*#. All options except for the Not Interested, Third and Fourth digit options will move on to the Survey Method call path.</QXZ>
+campaigns-survey_wait_sec Survey Wait Seconds <QXZ>This is the number of seconds when in Survey mode the system will wait for input from the person called until the survey or drop action is triggered. Is not applied if the Survey Method is HANGUP. Default is 10 seconds.</QXZ>
+campaigns-survey_ni_digit Survey Not Interested Digit <QXZ>This field is where you define the customer digit pressed that will show they are Not Interested.</QXZ>
+campaigns-survey_ni_status Survey Not Interested Status <QXZ>This field is where you select the status to be used for Not Interested. If DNC is used and the campaign is set to use DNC then the phone number will be automatically added to the internal DNC list and possibly the campaign-specific DNC list if that is enabled in the campaign.</QXZ>
+campaigns-survey_opt_in_audio_file Survey Opt-in Audio File <QXZ>This is the audio filename that is played when the customer has opted-in to the survey, not opted-out or not responded if the no-response-action is set to OPTOUT. After this audio file is played, the Survey Method action is taken.</QXZ>
+campaigns-survey_ni_audio_file Survey Not Interested Audio File <QXZ>This is the audio filename that is played when the customer has opted-out of the survey, not opted-in or not responded if the no-response-action is set to OPTIN. After this audio file is played, the call will be hung up.</QXZ>
+campaigns-survey_method Survey Method <QXZ>This option defines what happens to a call after the customer has opted-in. AGENT_XFER will send the call to the next available agent. VOICEMAIL will send the call to the voicemail box that is specified in the Voicemail field. EXTENSION will send the customer to the extension defined in the Survey Xfer Extension field. HANGUP will hang up the customer. CAMPREC_60_WAV will send the customer to have a recording made with their response, this recording will be placed in a folder named as the campaign inside of the Survey Campaign Recording Directory. CALLMENU will send the customer to the Call Menu defined in the select list below. VMAIL_NO_INST will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.</QXZ>
+campaigns-survey_no_response_action Survey No-Response Action <QXZ>This is where you define what will happen if there is no response to the survey question. OPTIN will only send the call on to the Survey Method if the customer presses a dtmf digit. OPTOUT will send the customer on to the Survey Method even if they do not press a dtmf digit. DROP will drop the call using the campaign drop method but still log the call as a PM played message status.</QXZ>
+campaigns-survey_response_digit_map Survey Response Digit Map <QXZ>This is the section where you can define a description to go with each dtmf digit option that the customer may select.</QXZ>
+campaigns-survey_xfer_exten Survey Xfer Extension <QXZ>If the Survey Method of EXTENSION is selected then the customer call would be directed to this dialplan extension.</QXZ>
+campaigns-survey_camp_record_dir Survey Campaign Recording Directory <QXZ>If the Survey Method of CAMPREC_60_WAV is selected then the customer response will be recorded and placed in a directory named after the campaign inside of this directory.</QXZ>
+campaigns-survey_third_digit Survey Third Digit <QXZ>This allows for a third call path if the Third digit as defined in this field is pressed by the customer.</QXZ>
+campaigns-survey_fourth_digit Survey Fourth Digit <QXZ>This allows for a fourth call path if the Fourth digit as defined in this field is pressed by the customer.</QXZ>
+campaigns-survey_third_audio_file Survey Third Audio File <QXZ>This is the third audio file to be played upon the selection by the customer of the Third Digit option.</QXZ>
+campaigns-survey_third_status Survey Third Status <QXZ>This is the third status used for the call upon the selection by the customer of the Third Digit option.</QXZ>
+campaigns-survey_third_exten Survey Third Extension <QXZ>This is the third extension used for the call upon the selection by the customer of the Third Digit option. Default is 8300 which immediately hangs up the call after the Audio File message is played.</QXZ>
+campaigns-agent_display_dialable_leads Agent Display Dialable Leads <QXZ>This option if enabled will show the number of dialable leads available in the campaign in the agent screen. This number is updated in the system once a minute and will be refreshed on the agent screen every few seconds.</QXZ>
+campaigns-survey_menu_id Survey Call Menu <QXZ>If the method is set to CALLMENU, this is the Call Menu that the customer is sent to if they opt-in.</QXZ>
+campaigns-survey_recording Survey Recording <QXZ>If enabled, this will start recording when the call is answered. Only recommended if the method is not set to transfer to an agent. Default is N for disabled. If set to Y_WITH_AMD even answering machine detected message calls will be recorded.</QXZ>
+campaigns-next_agent_call Next Agent Call <QXZ>This determines which agent receives the next call that is available:</QXZ><BR> - <QXZ>random: orders by the random update value in the live_agents table</QXZ><BR> - <QXZ>oldest_call_start: orders by the last time an agent was sent a call. Results in agents receiving about the same number of calls overall.</QXZ><BR> - <QXZ>oldest_call_finish: orders by the last time an agent finished a call. AKA agent waiting longest receives first call.</QXZ><BR> - <QXZ>overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls.</QXZ><BR> - <QXZ>campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.</QXZ><BR> - <QXZ>campaign_grade_random: gives a higher probability of getting a call to the higher graded agents.</QXZ><BR> - <QXZ>fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first.</QXZ><BR> - <QXZ>longest_wait_time: orders by the amount of time agent has been actively waiting for a call.</QXZ>
+campaigns-local_call_time Local Call Time <QXZ>This is where you set during which hours you would like to dial, as determined by the local time in the area in which you are calling. This is controlled by area code and is adjusted for Daylight Savings time if applicable. General Guidelines in the USA for Business to Business is 9am to 5pm and Business to Consumer calls is 9am to 9pm.</QXZ>
+campaigns-dial_prefix Dial Prefix <QXZ>This field allows for more easily changing a path of dialing to go out through a different method without doing a reload in Asterisk. Default is 9 based upon a 91NXXNXXXXXX in the dial plan - extensions.conf.</QXZ>
+campaigns-manual_dial_prefix Manual Dial Prefix <QXZ>This optional field allows you to set the dial prefix to be used only when placing manual dial calls from the agent interface, such as using the MANUAL DIAL feature, or Dial Next Number when in the MANUAL dial method, or manual alt number dialing, or scheduled user-only callbacks. Default is empty for disabled, which will use the Dial Prefix defined in the field above. This option does not interfere with the 3way Dial Prefix option.</QXZ>
+campaigns-omit_phone_code Omit Phone Code <QXZ>This field allows you to leave out the phone_code field while dialing within the system. For instance if you are dialing in the UK from the UK you would have 44 in as your phone_code field for all leads, but you just want to dial 10 digits in your dial plan extensions.conf to place calls instead of 44 then 10 digits. Default is N.</QXZ>
+campaigns-campaign_cid Campaign CallerID <QXZ>This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service -RBS- circuits. This will also work through most VOIP -SIP or IAX trunks- providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID. For more information on CallerID priority, see the CALLERID PRIORITY entry a few entries below this one.</QXZ>
+campaigns-use_custom_cid Custom CallerID <QXZ>When set to Y, this option allows you to use the security_phrase field in the list table as the CallerID to send out when placing for each specific lead. If this field has no CID in it then the Campaign CallerID defined above will be used instead. This option will disable the list CallerID Override if there is a CID present in the security_phrase field. Default is N. When set to AREACODE you have the ability to go into the AC-CID submenu and define multiple callerids to be used per areacode. For MANUAL and INBOUND_MAN dial methods only, you can use one of the USER_CUSTOM selections to take a CallerID number put into one of the User Custom fields in the User Modify screen and use that for outbound manual dial calls placed by an agent. For more information on CallerID priority, see the CALLERID PRIORITY entry a couple entries below this one.</QXZ>
+campaigns-cid_group_id CID Group <QXZ>If set to something other than ---DISABLED---, the selected CID Group will override all other campaign CID settings above and will use the state or areacode based CIDs that are defined in the CID Group. Default is ---DISABLED---. For more information on CallerID priority, see the CALLERID PRIORITY entry below this one.</QXZ>
+campaigns-cid_priority CALLERID PRIORITY <QXZ>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CallerID Override <BR>2 - CID Group entry <BR>3 - AC-CID AREACODE entry <BR>4 - Custom CallerID, Security Phrase <BR>5 - USER_CUSTOM CallerID <BR>6 - Campaign CID <BR></QXZ>
+campaigns-campaign_rec_exten Campaign Rec extension <QXZ>This field allows for a custom recording extension to be used with the system. This allows you to use different extensions depending upon how long you want to allow a maximum recording and what type of codec you want to record in. The default exten is 8309 which if you follow the SCRATCH_INSTALL examples will record in the WAV format for up to one hour. Another option included in the examples is 8310 which will record in GSM format for up to one hour. The recording time can be lengthened by raising the setting in the Server Modification screen in the Admin section.</QXZ>
+campaigns-campaign_recording Campaign Recording <QXZ>This menu allows you to choose what level of recording is allowed on this campaign. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. For ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on very short recordings and reduce system load.</QXZ>
+campaigns-campaign_rec_filename Campaign Rec Filename <QXZ>This field allows you to customize the name of the recording when Campaign recording is ONDEMAND or ALLCALLS. The allowed variables are CAMPAIGN INGROUP CUSTPHONE FULLDATE TINYDATE EPOCH AGENT VENDORLEADCODE LEADID CALLID RECID. If your dialers have --POST recording processing enabled, you can also use POSTVLC POSTSP POSTARRD3 POSTSTATUS. These POST options will alter the recording file name after the call has been finished and will replace the post variable with the value from the default fields. The default is FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is CAMPAIGN_TINYDATE_CUSTPHONE which would look like this TESTCAMP_51020103108_3125551212. The resulting filename must be less than 90 characters in length.</QXZ>
+campaigns-allcalls_delay Recording Delay <QXZ>For ALLCALLS and ALLFORCE recording only. This setting will delay the starting of the recording on all calls for the number of seconds specified in this field. Default is 0.</QXZ>
+campaigns-routing_initiated_recordings Routing Initiated Recording <QXZ>This option, if enabled, allows you to have the call routing script for Outbound auto-dial calls trigger the agent call recording instead of the agent screen. This option will only work if the recording option is set to ALLCALLS or ALLFORCE. This will not work with agent manual dialed calls. Default is N for disabled.</QXZ>
+campaigns-per_call_notes Call Notes Per Call <QXZ>Setting this option to ENABLED will allow agents to enter in notes for every call they handle in the agent interface. The notes entry field will appear below the Comments field in the agent interface. Also, if the Agent User Group is allowed to view Call Logs then the agent will be able to view past call notes for a lead at any time. Default is DISABLED.</QXZ>
+campaigns-comments_all_tabs Comments All Tabs <QXZ>Setting this option to ENABLED will display the Comments field on all tabs in the main agent screen. Default is DISABLED.</QXZ>
+campaigns-comments_dispo_screen Comments Dispo Screen <QXZ>Setting this option to ENABLED will display the Comments field at the top of the agent disposition screen. If the REPLACE_CALL_NOTES option is selected, then the Comments field will replace the Call Notes field on the disposition screen if Per Call Notes is enabled. Default is DISABLED.</QXZ>
+campaigns-comments_callback_screen Comments Callback Screen <QXZ>Setting this option to ENABLED will display the Comments field at the top of the callback scheduling screen. If the REPLACE_CB_NOTES option is selected, then the Comments field will replace the Callback Notes field on the callback scheduling screen. Default is DISABLED.</QXZ>
+campaigns-qc_comment_history QC Comments History <QXZ>Setting this option to AUTO_OPEN will automatically open the QC comments history panel in the agent interface when a call goes to the agent screen that has QC comments. The MINIMIZE options will allow the QC Comment History panel to collapse to the bottom of the screen when you click to hide it instead of it disappearing completely. Default is CLICK.</QXZ>
+campaigns-hide_call_log_info Hide Call Log Info <QXZ>Enabling this option will hide any call log or call count information when lead information is displayed on the agent screen. Default is N.</QXZ>
+campaigns-agent_lead_search Agent Lead Search <QXZ>Setting this option to ENABLED will allow agents to search for leads and view lead information while paused in the agent interface. Also, if the Agent User Group is allowed to view Call Logs then the agent will be able to view past call notes for any lead that they are viewing information on. Default is DISABLED. LIVE_CALL_INBOUND will allow search for a lead while on an inbound call only. LIVE_CALL_INBOUND_AND_MANUAL will allow search for a lead while on an inbound call or while paused. When Lead Search is used on a live inbound call, the lead of the call when it went to the agent will be changed to a status of LSMERG, and the logs for the call will be modified to link to the agent selected lead instead.</QXZ>
+campaigns-agent_lead_search_method Agent Lead Search Method <QXZ>If Agent Lead Search is enabled, this setting defines where the agent will be allowed to search for leads. SYSTEM will search the entire system, CAMPAIGNLISTS will search inside all of the active lists within the campaign, CAMPLISTS_ALL will search inside all of the active and inactive lists within the campaign, LIST will search only within the Manual Dial List ID as defined in the campaign. Default is CAMPLISTS_ALL. One of these options with USER_ in front will only search within leads that have the owner field matching the user ID of the agent, the options with GROUP_ in front will only search within leads that have the owner field matching the user group that the user is a member of, the options with TERRITORY_ in front will only search within leads that have the owner field matching the territories that the agent has selected.</QXZ>
+campaigns-campaign_script Campaign Script <QXZ>This menu allows you to choose the script that will appear on the agents screen for this campaign. Select NONE to show no script for this campaign.</QXZ>
+campaigns-clear_script Clear Script <QXZ>This option if enabled will clear the agent SCRIPT tab after a call has been dispositioned by the agent. Default is DISABLED.</QXZ>
+campaigns-get_call_launch Get Call Launch <QXZ>This menu allows you to choose whether you want to auto-launch the web-form page in a separate window, auto-switch to the SCRIPT, EMAIL, or CHAT tab ,emails and chats must be allowed to have those options available, or do nothing when a call is sent to the agent for this campaign. If custom list fields are enabled on your system, FORM will open the FORM tab upon connection of a call to an agent. If the PREVIEW option is included, then the launch will happen if a lead is being previewed.</QXZ>
+campaigns-xferconf_a_dtmf Xfer-Conf DTMF <QXZ>These fields allow for you to have two sets of Transfer Conference and DTMF presets. When the call or campaign is loaded, the agent screen will show two buttons on the transfer-conference frame and auto-populate the number-to-dial and the send-dtmf fields when pressed. If you want to allow Consultative Transfers, a fronter to a closer, have the agent use the CONSULTATIVE checkbox, which does not work for third party non-agent consultative calls. For those just have the agent click the Dial With Customer button. Then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to an AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify a custom extension after the AXFER, for instance if you want to do a call to a special IVR you have set to extension 83900 you would put AXFER83900 in the number-to-dial field.</QXZ>
+campaigns-prepopulate_transfer_preset PrePopulate Transfer Preset <QXZ>This option will fill in the Number to Dial field in the Transfer Conference frame of the agent screen if defined. Default is N for disabled.</QXZ>
+campaigns-enable_xfer_presets Enable Transfer Presets <QXZ>This option will enable the Presets sub menu to appear at the top of the Campaign Modification page, and also you will have the ability to specify Preset dialing numbers for Agents to use in the Transfer-Conference frame of the agent interface. Default is DISABLED. CONTACTS is an option only if contact_information is enabled on your system, that is a custom feature.</QXZ>
+campaigns-hide_xfer_number_to_dial Hide Transfer Number to Dial <QXZ>This option will hide the Number to Dial field in the Transfer-Conference frame of the agent interface. Default is DISABLED.</QXZ>
+campaigns-quick_transfer_button Quick Transfer Button <QXZ>This option will add a Quick Transfer button to the agent screen below the Transfer-Conf button that will allow one click blind transferring of calls to the selected In-Group or number. IN_GROUP will send calls to the Default Xfer Group for this Campaign, or In-Group if there was an inbound call. The PRESET options will send the calls to the preset selected. Default is N for disabled. The LOCKED options are used to lock the value to the Quick Transfer Button even if the agent uses the transfer conference features during a call before using the Quick Transfer Button.</QXZ>
+campaigns-custom_3way_button_transfer Custom 3-Way Button Transfer <QXZ>This option will add a Custom Transfer button to the agent screen below the Transfer-Conf button that will allow one click three way calls using the selected preset or field. The PRESET_ options will place calls using the defined preset value. The FIELD_ options will place calls using the number in the selected field from the lead. DISABLED will not show the button on the agent screen. The PARK_ options will park the customer before dialing. Default is DISABLED. The VIEW_PRESET option will simply open the transfer frame and the preset frame. The VIEW_CONTACTS option will open a contacts search window, this will only work if Enable Presets is set to CONTACTS.</QXZ>
+campaigns-three_way_call_cid 3-Way Call Outbound CallerID <QXZ>This defines what is sent out as the outbound callerID number from 3-way calls placed by the agent, CAMPAIGN uses the custom campaign callerID, CUSTOMER uses the number of the customer that is active on the agents screen and AGENT_PHONE uses the callerID for the phone that the agent is logged into. AGENT_CHOOSE allows the agent to choose which callerID to use for 3-way calls from a list of choices. CUSTOM_CID will use the Custom CID that is defined in the security_phrase field of the list table for the lead.</QXZ>
+campaigns-three_way_dial_prefix 3-Way Call Dial Prefix <QXZ>This defines what is used as the dial prefix for 3-way calls, default is empty so the campaign dial prefix is used, passthru so you can hear ringing is 88.</QXZ>
+campaigns-customer_3way_hangup_logging Customer 3-Way Hangup Logging <QXZ>If this option is ENABLED the user_call_log will log when a customer hangup up if they hang up during a 3-way call. Also, this can allow for the Customer 3-way hangup action if one is defined below. Default is ENABLED.</QXZ>
+campaigns-customer_3way_hangup_seconds Customer 3-Way Hangup Seconds <QXZ>If Customer 3-way logging is enabled, this option allows you to define the number of seconds after the customer hangup is detected before it is actually logged and the optional customer 3-way hangup action is executed. Default is 5 seconds.</QXZ>
+campaigns-customer_3way_hangup_action Customer 3-Way Hangup Action <QXZ>If Customer 3-way logging is enabled, this option allows you to have the agent screen automatically hang up on the call and go to the DISPO screen if this option is set to DISPO. Default is NONE.</QXZ>
+campaigns-three_way_record_stop 3-Way Recording Stop <QXZ>If this option is enabled, recording of the session will stop when an agent clicks on the DIAL WITH CUSTOMER or PARK CUSTOMER DIAL transfer buttons. Default is N for disabled.</QXZ>
+campaigns-hangup_xfer_record_start Hangup Xfer Recording Start <QXZ>If this option is enabled, recording of the session will start when the agent clicks on the HANGUP XFER button in the transfer conference section. Default is N for disabled.</QXZ>
+campaigns-ivr_park_call Park Call IVR <QXZ>This option will allow an agent to park a call with a separate IVR PARK CALL button on their agent interface if this is ENABLED or ENABLED_PARK_ONLY. The ENABLED_PARK_ONLY option will allow the agent to send the call to park but not click to retrieve the call like the ENABLED option. The ENABLED_BUTTON_HIDDEN option allows the function through the API only. Default is DISABLED. This feature requires Asterisk 1.8 or higher to work.</QXZ>
+campaigns-ivr_park_call_agi Park Call IVR AGI <QXZ>If the Park Call IVR field is not DISABLED, then this field is used as the AGI application string that the customer is sent to. This is a setting that should be set by your administrator if possible. This feature requires Asterisk 1.8 or higher to work.</QXZ>
+campaigns-timer_action Timer Action <QXZ>This feature allows you to trigger actions after a certain amount of time. the D1 and D2 DIAL options will launch a call to the Transfer Conference Number presets and send them to the agent session, this is usually used for simple IVR validation AGI applications or just to play a pre-recorded message. WEBFORM will open the web form address. MESSAGE_ONLY will simply display the message that is in the field below. NONE will disable this feature and is the default. HANGUP will hang up the call when the timer is triggered, CALLMENU will send the call to the Call Menu specified in the Timer Action Destination field, EXTENSION will send the call to the Extension that is specified in the Timer Action Destination field, IN_GROUP will send the call to the In-Group specified in the Timer Action Destination field.</QXZ>
+campaigns-timer_action_message Timer Action Message <QXZ>This is the message that appears on the agent screen at the time the Timer Action is triggered.</QXZ>
+campaigns-timer_action_seconds Timer Action Seconds <QXZ>This is the amount of time after the call is connected to the customer that the Timer Action is triggered. Default is -1 which is also inactive.</QXZ>
+campaigns-timer_action_destination Timer Action Destination <QXZ>This field is where you specify the Call Menu, Extension or In-Group that you want the call sent to if the Time Action is set to CALLMENU, EXTENSION or IN_GROUP. Default is empty.</QXZ>
+campaigns-scheduled_callbacks Scheduled Callbacks <QXZ>This option allows an agent to disposition a call as CALLBK and choose the data and time at which the lead will be re-activated.</QXZ>
+campaigns-scheduled_callbacks_alert Scheduled Callbacks Alert <QXZ>This option allows the callbacks status line in the agent interface to be red, blink or blink red when there are AGENTONLY scheduled callbacks that have hit their trigger time and date. Default is NONE for standard status line. The DEFER options will stop blinking and-or displaying in red when you check the callbacks, until the number of callbacks changes.</QXZ>
+campaigns-scheduled_callbacks_email_alert Send Callbacks Email <QXZ>This option will cause the dialer to attempt to send an email notification to the owner of a USERONLY scheduled callback when the callback time arrives. In order for this to work, the owner must have a valid email address on their user profile, and the system must have a settings container named AGENT_CALLBACK_EMAIL in the Settings Container section of the admin portal. That container must also define the following variables for the email to be sent properly: email_from - the email address the notification shows as coming from, email_subject - the subject shown on the email, and email_body_begin which when declared will treat all text between it and the string email_body_end as the body of the email. Values from the lead ,the vicidial_list table, can be included using the same --A-- --B-- declaration style used in the scripts feature. These emails are only sent when the agent is logged into the agent screen.</QXZ>
+campaigns-scheduled_callbacks_count Scheduled Callbacks Count <QXZ>These options allows you to limit the viewable callbacks in the agent callback alert section on the agent screen, to only LIVE callbacks. LIVE callbacks are user-only scheduled callbacks that have hit their trigger date and time. ACTIVE call backs are user-only callbacks that are active in the system but have not yet triggered. You can view both ACTIVE and LIVE callbacks by selecting ALL_ACTIVE. Default is ALL_ACTIVE.</QXZ>
+campaigns-callback_days_limit Scheduled Callbacks Days Limit <QXZ>This option allows you to reduce the agent scheduled callbacks calendar to a selectable number of days from today, the full 12 month calendar will still be displayed, but only the set number of days will be selectable. Default is 0 for unlimited.</QXZ>
+campaigns-callback_hours_block Scheduled Callbacks Hours Block <QXZ>This option allows you to restrict a USERONLY scheduled callback from being displayed on the agent callback list until X hours after it has been set. Default is 0 for no block.</QXZ>
+campaigns-callback_list_calltime Scheduled Callbacks Calltime Block <QXZ>This option if enabled will prevent the scheduled callback in the agent callback list from being dialed if it is outside of the scheduled calltime for the campaign. Default is DISABLED.</QXZ>
+campaigns-callback_active_limit Scheduled Callbacks Active Limit <QXZ>This option if enabled will limit an agent to this number of active or live user-only callbacks. If the limit is reached, the agent will not be able to select the My Callback checkbox when setting a callback for a lead. Default is 0 for disabled.</QXZ>
+campaigns-callback_active_limit_override Scheduled Callbacks Active Limit Override <QXZ>Enabling this option will allow the Custom User 3 field to override the Scheduled Callbacks Active Limit. Default is N for disabled.</QXZ>
+campaigns-callback_display_days Scheduled Callbacks Display Days <QXZ>Enabling this option will restrict the scheduled callbacks listings on the agent screen to showing only callbacks set to trigger a number of days from today. The -day- is a standard calendar day, so if this is set to 1, only the current callbacks for today until midnight will be displayed. Default is 0 for disabled.</QXZ>
+campaigns-my_callback_option My Callbacks Checkbox Default <QXZ>This option allows you to pre-set the My Callback checkbox on the agent scheduled callback screen. CHECKED will check the checkbox automatically for every call. Default is UNCHECKED.</QXZ>
+campaigns-show_previous_callback Show Previous Callback <QXZ>This option if enabled will show on the agent screen with a separate yellow panel information about the previously set callback that the agent has up on their screen. Disabling this option will not show that panel. Default is ENABLED.</QXZ>
+campaigns-callback_useronly_move_minutes Scheduled Callbacks Useronly Move Minutes <QXZ>This option if set to a number greater than 0, will change all USERONLY Scheduled Callbacks that are X minutes after their callback time to ANYONE callbacks. This process runs every minute. Default is 0 for disabled.</QXZ>
+campaigns-next_dial_my_callbacks Next-Dial My Callbacks <QXZ>This option only works for MANUAL and INBOUND_MAN dial methods, and also only if No Hopper Dialing is enabled. This feature will look for Scheduled Callbacks that have triggered for the agent and dial them next when the agent clicks on the Dial Next Number button on their agent screen. Default is DISABLED.</QXZ>
+campaigns-wrapup_seconds Wrap Up Seconds <QXZ>The number of seconds to force an agent to wait before allowing them to receive or dial another call. The timer begins as soon as an agent hangs up on their customer - or in the case of alternate number dialing when the agent finishes the lead - Default is 0 seconds. If the timer runs out before the agent has dispositioned the call, the agent still will NOT move on to the next call until they select a disposition.</QXZ>
+campaigns-wrapup_message Wrap Up Message <QXZ>This is a campaign-specific message to be displayed on the wrap up screen if wrap up seconds is set. You can use a Script in the system if you use the script id with WUSCRIPT in front of it, so if you wanted to use a script called agent_script, then you would put WUSCRIPTagent_script in this field.</QXZ>
+campaigns-wrapup_bypass Wrap Up Bypass <QXZ>If set to ENABLED then the agent will be able to click a link to stop the Wrap Up timer before the time is completed. Default is ENABLED.</QXZ>
+campaigns-wrapup_after_hotkey Wrap Up After Hotkey <QXZ>If set to ENABLED and the campaign has hotkeys configured and the agent terminates a call with a hotkey, then the wrap up settings will be used after that call. Default is DISABLED.</QXZ>
+campaigns-disable_dispo_screen Disable Dispo Screen <QXZ>This option allows you to disable the disposition screen in the agent interface. The Disable Dispo Status field below must be filled in for this option to work. Default is DISPO_ENABLED. The DISPO_SELECT_DISABLED option will not disable the dispo screen completely, but will display the dispo screen without any dispositions, this option should only be used if you want to force your agents to use your CRM software which will send the status to the system through the API.</QXZ>
+campaigns-disable_dispo_status Disable Dispo Status <QXZ>If the Disable Dispo Screen option is set to DISPO_DISABLED, then this field must be filled in. You can use any disposition you want for this field as long as it is 1 to 6 characters in length with only letters and numbers.</QXZ>
+campaigns-dead_max Dead Call Max Seconds <QXZ>If this is set to greater than 0, after a customer hangs up and the agent has not clicked on the Hangup Customer button in this number of seconds, the call will automatically be hung up, the status below will be set and the agent will be paused. Default is 0 for disabled.</QXZ>
+campaigns-dead_max_dispo Dead Call Max Status <QXZ>If Dead Call Max Seconds is enabled, this is the status set for the call when the agent dead call is not hung up past the number of seconds set above. Default is DCMX.</QXZ>
+campaigns-dead_to_dispo Dead Call to Dispo Only <QXZ>If Dead Call Max Seconds is set greater than 0, this option can be enabled if you want to send the agent to the dispo screen after a dead call without automatically dispositioning it. Default is DISABLED.</QXZ>
+campaigns-dispo_max Dispo Call Max Seconds <QXZ>If this is set to greater than 0, and the agent has not selected a disposition status in this number of seconds, the call will automatically be set to the status below and the agent will be paused. Default is 0 for disabled.</QXZ>
+campaigns-dispo_max_dispo Dispo Call Max Status <QXZ>If Dispo Call Max Seconds is enabled, this is the status set for the call when the agent has not selected a status past the number of seconds set above. Default is DISMX.</QXZ>
+campaigns-pause_max Agent Pause Max Seconds <QXZ>If this is set to greater than 0, and the agent has not gone out of PAUSED status in this number of seconds, the agent will automatically be logged out of the agent screen. Default is 0 for disabled.</QXZ>
+campaigns-pause_max_dispo Agent Pause Max Status <QXZ>If Agent Pause Max Seconds is enabled, this is the status set for the call when the agent has not selected a status past the number of seconds set above. This situation can happen when manual alt dial is enabled and the agent has not finished the lead they are on. Default is PAUSMX.</QXZ>
+campaigns-ready_max_logout Agent Ready Max Seconds Logout <QXZ>If this is set to greater than 0, and the agent has not gone out of READY or CLOSER status in this number of seconds, the agent will automatically be logged out of the agent screen. Default is 0 for disabled.</QXZ>
+campaigns-customer_gone_seconds Customer Gone Warning Seconds <QXZ>This setting controls the number of seconds after a customer hangs up before a warning that the customer has hung up will appear on the agent screen. Default is 30.</QXZ>
+campaigns-screen_labels Agent Screen Labels <QXZ>You can select a set of agent screen labels to use with this option. Default is --SYSTEM-SETTINGS-- for the default labels.</QXZ>
+campaigns-allow_required_fields Allow Required Fields <QXZ>Must be enabled for required fields as defined in screen labels to work. Once a field is designated as required, the agent will not be allowed to hang up a lead until there is something filled in within that field, this will affect all calls the agent receives or places. Default is N for disabled.</QXZ>
+campaigns-status_display_fields Status Display Fields <QXZ>You can select which variables for calls will be displayed in the status line of the agent screen. CALLID will display the 20 character unique call ID, LEADID will display the system lead ID, LISTID will display the list ID, NAME will display the customer name. Default is CALLID.</QXZ>
+campaigns-status_display_ingroup Status Display In-Group <QXZ>This option if set to ENABLED will display the In-Group name in the agent screen when an inbound call is sent to the agent. Default is ENABLED.</QXZ>
+campaigns-agent_display_fields Agent Display Fields <QXZ>This option allows you to display hidden fields as read-only in the agent screen. Available fields are entry_date, source_id, date_of_birth, rank, owner, last_local_call_time. Default is blank.</QXZ>
+campaigns-agent_screen_time_display Agent Screen Time Display <QXZ>This option allows you to display a link on the agent screen that when clicked will open a frame showing the agent their time statistics for the day. There are several options that will determine what information is displayed. Default is DISABLED.</QXZ>
+campaigns-use_internal_dnc Use Internal DNC List <QXZ>This defines whether this campaign is to filter leads against the Internal DNC list. If it is set to Y, the hopper will look for each phone number in the DNC list before placing it in the hopper. If it is in the DNC list then it will change that lead status to DNCL so it cannot be dialed. Default is N. The AREACODE option is just like the Y option, except it is used to also filter out an entire area code in North America from being dialed, in this case using the 201XXXXXXX entry in the DNC list would block all calls to the 201 areacode if enabled.</QXZ>
+campaigns-use_campaign_dnc Use Campaign DNC List <QXZ>This defines whether this campaign is to filter leads against a DNC list that is specific to that campaign only. If it is set to Y, the hopper will look for each phone number in the campaign-specific DNC list before placing it in the hopper. If it is in the campaign-specific DNC list then it will change that lead status to DNCC so it cannot be dialed. Default is N. The AREACODE option is just like the Y option, except it is used to also filter out an entire area code in North America from being dialed, in this case using the 201XXXXXXX entry in the DNC list would block all calls to the 201 areacode if enabled.</QXZ>
+campaigns-use_other_campaign_dnc Other Campaign DNC <QXZ>If the option Use Campaign DNC List is enabled, this option can allow you to use a different campaign DNC list, just put the Campaign ID of the other campaign in this field. If you use this option, the original campaign DNC list will no longer be checked, only the OTHER campaign DNC list will be used. This does not affect use of the Internal System DNC list. Default is EMPTY.</QXZ>
+campaigns-closer_campaigns Allowed Inbound Groups <QXZ>For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound-outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups.</QXZ>
+campaigns-agent_pause_codes_active Agent Pause Codes Active <QXZ>Allows agents to select a pause code when they click on the PAUSE button in the agent screen. Pause codes are definable per campaign at the bottom of the campaign view detail screen and they are stored in the agent_log table. Default is N. FORCE will force the agents to choose a PAUSE code if they click on the PAUSE button.</QXZ>
+campaigns-auto_pause_precall Auto Pause Pre-Call Work <QXZ>In auto-dial mode, this setting if enabled will set the agent to paused automatically when the agent clicks on any of the following functions that requires them to be paused- Manual Dial, Fast Dial, Lead Search, Call Log View, Callbacks Check, Enter Pause Code. Default is N for inactive.</QXZ>
+campaigns-auto_resume_precall Auto Resume Pre-Call Work <QXZ>In auto-dial mode, this setting if enabled will set the agent to active automatically when the agent clicks out of, or cancels, on any of the following functions that requires them to be paused- Manual Dial, Fast Dial, Lead Search, Call Log View, Callbacks Check, Enter Pause Code. Default is N for inactive.</QXZ>
+campaigns-auto_pause_precall_code Auto Pause Pre-Call Code <QXZ>If the Auto Pause Pre-Call Work function above is active, and Agent Pause Codes is active, this setting will be the pause code that is used when the agent is paused for these activities. Default is PRECAL.</QXZ>
+campaigns-disable_alter_custdata Disable Alter Customer Data <QXZ>If set to Y, does not change any of the customer data record when an agent dispositions the call. Default is N.</QXZ>
+campaigns-disable_alter_custphone Disable Alter Customer Phone <QXZ>If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.</QXZ>
+campaigns-display_queue_count Agent Display Queue Count <QXZ>If set to Y, when a customer is waiting for an agent, the Queue Calls display at the top of the agent screen will turn red and show the number of waiting calls. Default is Y.</QXZ>
+campaigns-manual_dial_override Manual Dial Override <QXZ>The setting can override the Users setting for manual dial ability for agents when they are logged into this campaign. NONE will follow the Users setting, ALLOW_ALL will allow any agent logged into this campaign to place manual dial calls, DISABLE_ALL will not allow anyone logged into this campaign to place manual dial calls. Default is NONE.</QXZ>
+campaigns-manual_dial_override_field Manual Dial Override Field <QXZ>The setting if set to ENABLED will show the Manual Dial Override field in the agent screen. Default is ENABLED.</QXZ>
+campaigns-manual_dial_list_id Manual Dial List ID <QXZ>The default list_id to be used when an agent places a manual call and a new lead record is created in the list table. Default is 999. This field can contain digits only.</QXZ>
+campaigns-manual_dial_filter Manual Dial Filter <QXZ>This allows you to filter the calls that agents make in manual dial mode for this campaign by any combination of the following: DNC - to kick out, CAMPAIGNLISTS - the number must be within the lists for the campaign, NONE - no filter on manual dial or fast dial lists. CAMPLISTS_ALL - will include inactive lists in the search for the number. WITH_ALT will also search the Alt Phone field for the phone number. WITH_ALT_ADDR3 will also search the Alt Phone field and the Address 3 field for the phone number. As for the DNC options, DNC will use the campaign settings for DNC filtering, CAMPDNC will ignore the campaign DNC settings and will use the this campaign DNC list, INTERNALDNC will ignore the campaign DNC settings and will use the internal DNC list</QXZ>
+campaigns-manual_dial_search_checkbox Manual Dial Search Checkbox <QXZ>This allows you to define if you want the manual dial search checkbox to be selected by default or not. If an option with RESET is chosen, then the checkbox will be reset after every call. If an option with LOCK is chosen, then the agent will not be able to click on the checkbox. Default is SELECTED.</QXZ>
+campaigns-manual_dial_search_filter Manual Dial Search Filter <QXZ>This allows the agent to search only within lists belonging to this campaign when the agent has the Manual Dial Search Checkbox selected in the manual dial screen. The options are, CAMPLISTS_ONLY - will check for the number within the active lists for the campaign, CAMPLISTS_ALL - will also include inactive lists in the search for the number, NONE - no filter on manual dial searching. Default is NONE. If a lead is not found, then a new lead will be added. WITH_ALT will also search the Alt Phone field for the phone number. WITH_ALT_ADDR3 will also search the Alt Phone field and the Address 3 field for the phone number.</QXZ>
+campaigns-manual_preview_dial Manual Preview Dial <QXZ>This allows the agent in manual dial mode to see the lead information when they click Dial Next Number before they actively dial the phone call. There is an optional link to SKIP the lead and move on to the next one if selected. Default is PREVIEW_AND_SKIP.</QXZ>
+campaigns-manual_dial_lead_id Manual Dial by Lead ID <QXZ>This allows the agent in manual dial mode to place a call by lead_id instead of a phone number. Default is N for disabled.</QXZ>
+campaigns-api_manual_dial Manual Dial API <QXZ>This option allows you to set the Agent API to make either one call at a time, STANDARD, or the ability to queue up manual dial calls and have them dial automatically once the agent goes on pause or is available to take their next call with the option to disable the automatic dialing of these calls, QUEUE, or QUEUE_AND_AUTOCALL which is the same as QUEUE but without the option to disable the automatic dialing of these calls. If an agent has more than one call queued up for them they will see the count of how many manual dial calls are in queue right below the Pause button, or Dial Next Number button. We suggest that if QUEUE is used that you send API actions using the preview=YES option so you are not repeatedly dialing calls for the agent without notice. Also, if using QUEUE and heavily using manual dial calls in a non MANUAL dial method, we would recommend setting the Agent Pause After Each Call option to Y. Default is STANDARD.</QXZ>
+campaigns-manual_dial_call_time_check Manual Call Time Check <QXZ>If this option is enabled, it will check all manual dial calls to make sure they are within the call time settings set for the campaign. Default is DISABLED.</QXZ>
+campaigns-manual_dial_cid Manual Dial CID <QXZ>This defines whether an agent making manual dial calls will have the campaign callerID settings used, or their agent phone callerID settings used. Default is CAMPAIGN. If the Use Custom CID campaign option is enabled or the list Campaign CID Override setting is used, this setting will be ignored.</QXZ>
+campaigns-manual_dial_timeout Manual Dial Timeout <QXZ>This is an override field that, if populated, will override the campaign dial timeout setting for manual dialed calls. Default is blank for disabled.</QXZ>
+campaigns-post_phone_time_diff_alert Phone Post Time Difference Alert <QXZ>This manual-dial-only feature, if enabled, will display an alert if the time zone for the lead postal code, or zip code, is different from the time zone of the area code of the phone number for the lead. The OUTSIDE_CALLTIME_ONLY option will only show the alert if the two time zones are different and one of the time zones is outside of the call time selected for the campaign. OUTSIDE_CALLTIME_PHONE will only check the time zone of the phone number of the lead and alert if it is outside of the local call time. OUTSIDE_CALLTIME_POSTAL will only check the time zone of the postal code of the lead and alert if it is outside of the local call time. OUTSIDE_CALLTIME_BOTH will check the postal code and phone number for being within the local call time, even if they are in the same time zone. These alerts will show in the call log info, callbacks list info, search results info, when a lead is dialed and when a lead is previewed. Default is DISABLED.</QXZ>
+campaigns-in_group_dial In-Group Manual Dial <QXZ>This feature allows you to enable the ability for agents to place manual dial outbound calls that are logged as in-group calls assigned to a specific in-group. The MANUAL_DIAL option allows the placing of phone calls out through an In-Group to the agent placing the call. The NO_DIAL option allows the agent to log time on a call that does not exist, as if it were a real call, this is often used for logging email or faxing time. The BOTH option will allow both call and no-call in-group dialing. The default is DISABLED.</QXZ>
+campaigns-in_group_dial_select In-Group Manual Dial Select <QXZ>This option is only active if the above In-Group Manual Dial feature is not DISABLED. This option restricts the selectable In-Groups that the agent can place In-Group Manual Dial calls through. CAMPAIGN_SELECTED will show only the in-groups that the campaign has set as allowable in-groups. ALL_USER_GROUP will show all of the in-groups that are viewable to the members of the user group that the agent belongs to.</QXZ>
+campaigns-agent_clipboard_copy Agent Screen Clipboard Copy <QXZ>THIS FEATURE IS CURRENTLY ONLY ENABLED FOR INTERNET EXPLORER. This feature allows you to select a field that will be copied to the computer clipboard of the agent computer upon a call being sent to an agent. Common uses for this are to allow for easy pasting of account numbers or phone numbers into legacy client applications on the agent computer.</QXZ>
+campaigns-qc_enabled QC Enabled <QXZ>Setting this field to Y allows for the agent Quality Control features to work. Default is N.</QXZ>
+campaigns-qc_statuses QC Statuses <QXZ>This area is where you select which statuses of leads should be gone over by the QC system. Place a check next to the status that you want QC to review. </QXZ>
+campaigns-qc_shift_id QC Shift <QXZ>This is the shift timeframe used to pull QC records for a campaign. The days of the week are ignored for these functions.</QXZ>
+campaigns-qc_get_record_launch QC Get Record Launch <QXZ>This allows one of the following actions to be triggered upon a QC agent receiving a new record.</QXZ>
+campaigns-qc_show_recording QC Show Recording <QXZ>This allows for a recording that may be linked with the QC record to be display in the QC agent screen.</QXZ>
+campaigns-qc_web_form_address QC WebForm Address <QXZ>This is the website address that a QC agent can go to when clicking on the WEBFORM link in the QC screen.</QXZ>
+campaigns-qc_script QC Script <QXZ>This is the script that can be used by QC agents in the SCRIPT tab in the QC screen.</QXZ>
+campaigns-vtiger_search_category Vtiger Search Category <QXZ>If Vtiger integration is enabled in the system settings then this setting will define where the vtiger_search.php page will search for the phone number that was entered. There are 4 options that can be used in this field: LEAD- This option will search through the Vtiger leads only, ACCOUNT- This option will search through the Vtiger accounts and all contacts and sub-contacts for the phone number, VENDOR- This option will only search through the Vtiger vendors, ACCTID- This option works only for accounts and it will take the list vendor_lead_code field and try to search for the Vtiger account ID. If unsuccessful it will try any other methods listed that you have selected. Multiple options can be used for each search, but on large databases this is not recommended. Default is LEAD. UNIFIED_CONTACT- This option will use the beta Vtiger 5.1.0 feature to search by phone number and bring up a search page in Vtiger.</QXZ>
+campaigns-vtiger_search_dead Vtiger Search Dead Accounts <QXZ>If Vtiger integration is enabled in the system settings then this setting will define whether deleted accounts will be searched when the agent clicks WEB FORM to search in the Vtiger system. DISABLED- deleted leads will not be searched, ASK- deleted leads will be searched and the vtiger search web page will ask the agent if they want to make the Vtiger account active, RESURRECT- will automatically make the deleted account active again and will take the agent to the account screen without delay upon clicking on WEB FORM. Default is DISABLED.</QXZ>
+campaigns-vtiger_create_call_record Vtiger Create Call Record <QXZ>If Vtiger integration is enabled in the system settings then this setting will define whether a new Vtiger activity record is created for the call when the agent goes to the vtiger_search page. Default is Y. The DISPO option will create a call record for the Vtiger account without the agent needing to go to the vtiger search page through the WEB FORM.</QXZ>
+campaigns-vtiger_create_lead_record Vtiger Create Lead Record <QXZ>If Vtiger integration is enabled in the system settings and Vtiger Search Category includes LEAD then this setting will define whether a new Vtiger lead record is created when the agent goes to the vtiger_search page and no record is found to have the call phone number. Default is Y.</QXZ>
+campaigns-vtiger_screen_login Vtiger Screen Login <QXZ>If Vtiger integration is enabled in the system settings then this setting will define whether the user is logged into the Vtiger interface automatically when they login to the agent screen. Default is Y. The NEW_WINDOW option will open a new window upon login to the agent screen.</QXZ>
+campaigns-vtiger_status_call Vtiger Status Call <QXZ>If Vtiger integration is enabled in the system settings then this setting will define whether the status of the Vtiger Account will be updated with the status of the call after it has been dispositioned. Default is N.</QXZ>
+campaigns-queuemetrics_callstatus QM CallStatus Override <QXZ>If QueueMetrics integration is enabled in the system settings then this setting allow the overriding of the System Settings setting for CallStatus queue_log entries. Default is DISABLED which will use the system setting.</QXZ>
+campaigns-queuemetrics_phone_environment QM Phone Environment <QXZ>If QueueMetrics integration is enabled in the system settings then this setting allow the insertion of this data value in the data4 field of the queue_log for agent activity records. Default is empty for disabled.</QXZ>
+campaigns-extension_appended_cidname Extension Append CID <QXZ>If enabled, the calls placed from this campaign will have a space and the phone extension of the agent appended to the end of the CallerID name for the call before it is sent to the agent. Default is N for disabled. If USER is part of the option, then the user ID will be used instead of the phone extension. If WITH_CAMPAIGN is used, then another spae and the campaign ID will be included as well.</QXZ>
+campaigns-pllb_grouping PLLB Grouping <QXZ>Phone Login Load Balancing Grouping, only allowed if there are multiple agent servers and phone aliases are present on the system. If set to ONE_SERVER_ONLY it will force all agents for this campaign to login to the same server. If set to CASCADING it will group logged in agents on the same server until PLLB Grouping Limit number of agents are reached, then the next agent will login to the next server with the least number of agents. If set to DISABLED the standard Phone Aliases behavior of each agent finding the server with the least number of non-remote agents logged into it will be used. Default is DISABLED.</QXZ>
+campaigns-pllb_grouping_limit PLLB Grouping Limit <QXZ>Phone Login Load Balancing Grouping Limit. If PLLB Grouping is set to CASCADING then this setting will determine the number of agents acceptable in each server for this campaign. Default is 50.</QXZ>
+campaigns-crm_popup_login CRM Popup Login <QXZ>If set to Y, the CRM Popup Address is used to open a new window on agent login to this campaign. Default is N.</QXZ>
+campaigns-crm_login_address CRM Popup Address <QXZ>The web address of a CRM login page, it can have variables populated just like the web form address, with the VAR in the front and using --A--user_custom_one--B-- to define variables.</QXZ>
+campaigns-start_call_url Start Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is sent to an agent if it is populated. Uses the same variables as the web form fields and scripts. This URL can NOT be a relative path. For Manual dial calls, the Start Call URL will be sent when the call is placed. Default is blank.</QXZ>
+campaigns-dispo_call_url Dispo Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is dispositioned by an agent if it is populated. Uses the same variables as the web form fields and scripts. dispo, callback_lead_status and talk_time are the variables you can use to retrieve the agent-defined disposition for the call and the actual talk time in seconds of the call. This URL can NOT be a relative path. Default is blank.</QXZ> <QXZ>If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action as well as specific statuses that will trigger them.</QXZ>
+campaigns-na_call_url No Agent Call URL <QXZ>This web URL address is not seen by the agent, but if it is populated it is called every time a call that is not handled by an agent is hung up or transferred. Uses the same variables as the web form fields and scripts. dispo can be used to retrieve the system-defined disposition for the call. This URL can NOT be a relative path. Default is blank.</QXZ> <QXZ>Custom Fields are not available with this feature.</QXZ>
+campaigns-agent_allow_group_alias Group Alias Allowed <QXZ>If you want to allow your agents to use group aliases then you need to set this to Y. Group Aliases are explained more in the Admin section, they allow agents to select different callerIDs for outbound manual calls that they may place. Default is N.</QXZ>
+campaigns-default_group_alias Default Group Alias <QXZ>If you have allowed Group Aliases then this is the group alias that is selected first by default when the agent chooses to use a Group Alias for an outbound manual call. Default is NONE or empty.</QXZ>
+campaigns-view_calls_in_queue Agent View Calls in Queue <QXZ>If set to anything but NONE, agents will be able to see details about the calls that are waiting in queue in their agent screen. If set to a number value, the calls displayed will be limited to the number selected. Default is NONE.</QXZ>
+campaigns-view_calls_in_queue_launch View Calls in Queue Launch <QXZ>This setting if set to AUTO will have the Calls in Queue frame show up upon login by the agent into the agent screen. Default is MANUAL.</QXZ>
+campaigns-grab_calls_in_queue Agent Grab Calls in Queue <QXZ>This option if set to Y will allow the agent to select the call that they want to take from the Calls in Queue display by clicking on it while paused. Agents will only be able to grab inbound calls or transferred calls, not outbound calls. Default is N.</QXZ>
+campaigns-call_requeue_button Agent Call Re-Queue Button <QXZ>This option if set to Y will add a Re-Queue Customer button to the agent screen, allowing the agent to send the call into an AGENTDIRECT queue that is reserved for the agent only. Default is N.</QXZ>
+campaigns-pause_after_each_call Agent Pause After Each Call <QXZ>This option if set to Y will pause the agent after every call automatically. Default is N.</QXZ>
+campaigns-pause_after_next_call Agent Pause After Next Call Link <QXZ>This option if enabled will display a link on the agent screen that will let the agent go on pause automatically after they hang up their next call. Default is DISABLED.</QXZ>
+campaigns-blind_monitor_warning Blind Monitor Warning <QXZ>This option if enabled will let the agent know in various optional ways if they are being blind monitored by someone. DISABLED means this feature is not active, ALERT will only pop an alert up on the agent screen, NOTICE will post a note that stays up on the agent screen as long as they are being monitored, AUDIO will play the filename defined below when an agent is starting to be monitored and the other options are combinations of the above options. Default is DISABLED.</QXZ>
+campaigns-blind_monitor_message Blind Monitor Notice <QXZ>This is the message that will show on the agent screen while they are being monitored if the NOTICE option is selected. Default is -Someone is blind monitoring your session-.</QXZ>
+campaigns-blind_monitor_filename Blind Monitor Filename <QXZ>This is the audio file that will play in the agents session at the start of someone blind monitoring them. This prompt will be played for everyone in the session including the customer if any is present. Default is empty.</QXZ>
+campaigns-max_inbound_calls Max Inbound Calls <QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of inbound calls that an agent can handle across all inbound groups in one day. If the agent reaches their maximum number of inbound calls, then they will not be able to select inbound groups to take calls from until the next day. This setting can be overridden by the User setting of the same name. Default is 0 for disabled.</QXZ>
+campaigns-max_inbound_calls_outcome Max Inbound Calls Outcome <QXZ>If the Max Inbound Calls setting above is enabled, this will be the outcome of what happens to the agent when the maximum number of inbound calls is reached. DEFAULT will halt all inbound call handling to the agent, and if the agent is in an INBOUND_MAN campaign, it will only allow them to manual dial, with no pausing ability. ALLOW_AGENTDIRECT will allow the agent to continue to receive AGENTDIRECT in-group calls after they have reached the max inbound calls count. ALLOW_MI_PAUSE will allow an agent in an INBOUND_MAN campaign to continue to pause after they have reached the max inbound calls count. Default is DEFAULT.</QXZ>
+lists-list_id List ID <QXZ>This is the numerical name of the list, it is not editable after initial submission, must contain only numbers and must be between 2 and 8 characters in length. Must be a number greater than 99.</QXZ>
+lists-list_name List Name <QXZ>This is the description of the list, it must be between 2 and 20 characters in length.</QXZ>
+lists-list_description List Description <QXZ>This is the memo field for the list, it is optional.</QXZ>
+lists-list_changedate List Change Date <QXZ>This is the last time that the settings for this list were modified in any way.</QXZ>
+lists-list_lastcalldate List Last Call Date <QXZ>This is the last time that lead was dialed from this list.</QXZ>
+lists-campaign_id Campaign <QXZ>This is the campaign that this list belongs to. A list can only be dialed on a single campaign at one time.</QXZ>
+lists-active Active <QXZ>This defines whether the list is to be dialed on or not.</QXZ>
+lists-reset_list Reset Lead-Called-Status for this list <QXZ>This resets all leads in this list to N for not called since last reset and means that any lead can now be called if it is the right status as defined in the campaign screen.</QXZ>
+lists-reset_time Reset Times <QXZ>This field allows you to put times in, separated by a dash-, that this list will be automatically reset by the system. The times must be in 24 hour format with no punctuation, for example 0800-1700 would reset the list at 8AM and 5PM every day. Default is empty.</QXZ>
+lists-expiration_date Expiration Date <QXZ>This option allows you to set the date after which leads in this list will not be allowed to be auto-dialed or manual-list-dialed by the system. Default is 2099-12-31.</QXZ>
+lists-local_call_time Local Call Time <QXZ>This is a setting for this list only, where you set during which hours you would like to dial leads within this specific list, as determined by the local time in the area in which you are calling. This is controlled by the time zone, as defined by that list setting, and is adjusted for Daylight Savings time if applicable. However, state rules are based on the state field for the lead and not only the time zone that is set. This call time setting is applied after the campaign local call time has been applied to the list and will NOT override the campaign settings. This setting will only narrow down call times in relation to the campaign local call time setting. It will NOT allow calling outside the hours set by the campaign local call time setting. This is useful if you have lists that need different call times within the same campaign. For example calling business numbers between 9am to 5pm and consumer phones between 9am to 9pm within the same campaign. General Guidelines in the USA for Business to Business is 9am to 5pm and Business to Consumer calls is 9am to 9pm. Default is campaign.</QXZ>
+lists-audit_comments Audit Comments <QXZ>This option allows comments to be moved to an audit table. No longer editable, but viewable along with the date-time-creator of each comment. Default is N. This is a part of the Quality Control Add-On.</QXZ>
+lists-agent_script_override Agent Script Override <QXZ>If this field is set, this will be the script that the agent sees on their screen instead of the campaign script when the lead is from this list. Default is not set.</QXZ>
+lists-inbound_list_script_override Inbound Script Override <QXZ>If this field is set, this will be the script that the agent sees on their screen instead of the campaign script when the agent receives an inbound call and the lead is from this list. Default is not set.</QXZ>
+lists-campaign_cid_override Campaign CID Override <QXZ>If this field is set, this will override the campaign CallerID that is set for calls that are placed to leads in this list. Default is not set.</QXZ>
+lists-am_message_exten_override Answering Machine Message Override <QXZ>If this field is set, this will override the Answering Machine Message set in the campaign for customers in this list. Default is not set.</QXZ>
+lists-drop_inbound_group_override Drop Inbound Group Override <QXZ>If this field is set, this in-group will be used for outbound calls within this list that drop from the outbound campaign instead of the drop in-group set in the campaign detail screen. Default is not set.</QXZ>
+lists-status_group_id Status Group Override <QXZ>If this field is set, this Status Group will be used instead of the campaign statuses for calls handled by agents from this list. This does not affect System Statuses which will always be shown. Statuses defined within this status group will not be available with Campaign HotKeys unless they are defined in Campaign Statuses. Default is not set.</QXZ>
+lists-web_form_address Web Form Override <QXZ>This is the custom address that clicking on the WEB FORM button in the agent screen will take you to for calls that come in on this list. If you want to use custom fields in a web form address, you need to add &CF_uses_custom_fields=Y as part of your URL.</QXZ>
+lists-na_call_url No Agent Call URL <QXZ>This web URL address is not seen by the agent, but if it is populated it is called every time a call that is not handled by an agent is hung up or transferred. Uses the same variables as the web form fields and scripts. dispo can be used to retrieve the system-defined disposition for the call. This URL can NOT be a relative path. Default is blank.</QXZ> <QXZ>Custom Fields are not available with this feature.</QXZ>
+lists-xferconf_a_dtmf Xfer-Conf Number Override <QXZ>These five fields allow for you to override the Transfer Conference number presets when the lead is from this list. Default is blank.</QXZ>
+lists-user_new_lead_limit User New Lead Limit <QXZ>This setting will limit the number of new leads any user can dial in this list per day. This feature will only work properly if the campaign is set to either the MANUAL or INBOUND_MAN Dial Method and No Hopper dialing is enabled. Default is -1 for disabled.</QXZ>
+lists-default_xfer_group Default Transfer Group <QXZ>This field is the default In-Group that will be automatically selected when the agent opens the transfer-conference frame in their agent interface. If set to NONE, then the campaign or in-group Default Transfer Group will be used. Default is NONE.</QXZ>
+lists-inventory_report Inventory Report <QXZ>If the Inventory Report is enabled on your system, this option will determine whether this list is included in the report or not. Default is Y for yes.</QXZ>
+lists-time_zone_setting Time Zone Setting <QXZ>This option allows you to set the method of maintaining the current time zone lookup for the leads within this list. This process is only done at night so any changes you make will not be immediate. COUNTRY_AND_AREA_CODE is the default, and will use the country code and area code of the phone number to determine the time zone of the lead. POSTAL_CODE will use the postal code if available to determine the time zone of the lead. NANPA_PREFIX works only in the USA and will use the area code and prefix of the phone number to determine the time zone of the lead, but this is not enabled by default in the system, so please be sure you have the NANPA prefix data loaded onto your system before selecting this option. OWNER_TIME_ZONE_CODE will use the standard time zone abbreviation loaded into the owner field of the lead to determine the time zone, in the USA examples are AST, EST, CST, MST, PST, AKST, HST. This feature must be enabled by your system administrator to go into effect.</QXZ>
+internal_list-dnc Internal DNC List <QXZ>This Do Not Call list contains every lead that has been set to a status of DNC in the system. Through the LISTS - ADD NUMBER TO DNC page you are able to manually add numbers to this list so that they will not be called by campaigns that use the internal DNC list. There is also the option to add leads to the campaign-specific DNC lists for those campaigns that have them. If you have the active DNC option set to AREACODE then you can also use area code wildcard entries like this 201XXXXXXX to block all calls to the 201 areacode when enabled.</QXZ>
+filter-phone-list Filter Phone Group List <QXZ>Through the Add-Delete FPG Number page you are able to manually add numbers to this list so that they will be filtered when they enter a DID that is using this list. If you have the Filter Phone Group option set to include AREACODE then you can also use area code wildcard entries like this 201XXXXXXX to filter all calls from the 201 areacode when enabled. There is also a special entry that you can add to your Filter Phone Group, BLANK, this will filter calls that arrive with an empty caller ID number.</QXZ>
+drop_lists The Drop Lists process allows you to take the phone numbers of calls that have been dropped from inbound groups and put them into a specified list at defined scheduled days and times. <QXZ>The Drop Lists process allows you to take the phone numbers of calls that have been dropped from inbound groups and put them into a specified list at defined scheduled days and times.</QXZ>
+drop_lists-dl_id Drop List ID <QXZ>This is the ID of the Drop List entry, it must be from 2 to 30 characters in length and contain no spaces.</QXZ>
+drop_lists-dl_name Drop List Name <QXZ>This is the name of the Drop List entry, it must be from 2 to 100 characters in length and it used to describe the drop list.</QXZ>
+drop_lists-last_run Last Run Time <QXZ>This is the date and time of the last run of this drop list process.</QXZ>
+drop_lists-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user with Modify Lists permissions to view this record.</QXZ>
+drop_lists-dl_server Run Server <QXZ>This is the machine that you want to use to run this drop list process. You must choose a server that runs the keepalive process every minute in the crontab. The default is to use the active voicemail server as defined in System Settings.</QXZ>
+drop_lists-dl_times Run Times <QXZ>This is the list of times in HHMM format when you want the drop list process to run. You can specify multiple times by separating them with a dash, like how the List Reset Times feature works. The drop list process will gather all of the matching records since the last time the process was run.</QXZ>
+drop_lists-dl_weekdays Run Weekdays <QXZ>This is the list of days of the week when you want the drop list process to run. Either this option or the Month Days field below must be set for the process to run automatically.</QXZ>
+drop_lists-dl_monthdays Run Month Days <QXZ>This is the list of days of the month in DD format when you want the drop list process to run. You can specify multiple month days by separating them with a dash. Either this option or the Weekdays field above must be set for the process to run automatically.</QXZ>
+drop_lists-duplicate_check Duplicate Check <QXZ>This setting allows you to specify if the drop list process will check for duplicates before adding a new lead that was gathered from the drop list process. You can select LIST which will check for duplicate phone numbers within the leads already within the specified list or LIST_CAMPAIGN_LISTS which will also check for duplicate phone numbers within all of the lists associated with the campaign that the list defined below is assigned to. Default is NONE for no duplicate checking.</QXZ>
+drop_lists-list_id List ID <QXZ>This is the list ID of the list that the new leads gathered from the drop list process are to be inserted into.</QXZ>
+drop_lists-active Active <QXZ>The drop list process will only run on the set schedule above if active is set to Y. Default is N.</QXZ>
+drop_lists-dl_minutes Gather Minutes <QXZ>If set to a number greater than 0, the process will look back this number of minutes from the run time to gather the drop call data. Default is 0 for disabled.</QXZ>
+drop_lists-run_now_trigger Run Now Trigger <QXZ>This option offers a way to test this drop list process before setting it to active. It can take up to one minute for the process to start running after submitting this page with this field set to Y. Default is N.</QXZ>
+drop_lists-drop_statuses Drop Statuses <QXZ>This is the list of drop statuses that will be used to gather the new leads by the drop list process. Default is DROP.</QXZ>
+drop_lists-closer_campaigns Inbound Groups <QXZ>This is the list of Inbound Groups that will be used to gather the new leads by the drop list process.</QXZ>
+lists_fields-field_label Field Label <QXZ>This is the database field identifier for this field. This needs to be a unique identifier within the custom fields for this list. Do not use any spaces or punctuation for this field. max 50 characters, minimum of 2 characters. You can also include the default fields in a custom field setup, and you will see them in red in the list. These fields will not be added to the custom list database table, the agent interface will instead reference the list table directly. The labels that you can use to include the default fields are - vendor_lead_code, source_id, list_id, gmt_offset_now, called_since_last_reset, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, called_count, last_local_call_time, rank, owner</QXZ>
+lists_fields-field_name Field Name <QXZ>This is the name of the field as it will appear to an agent through their interface. You can use spaces in this field, but no punctuation characters, maximum of 50 characters and minimum of 2 characters.</QXZ>
+lists_fields-field_description Field Description <QXZ>The description of this field as it will appear in the administration interface. This is an optional field with a maximum of 100 characters.</QXZ>
+lists_fields-field_rank Field Rank <QXZ>The order in which these fields is displayed to the agent from lowest on top to highest on the bottom.</QXZ>
+lists_fields-field_order Field Order <QXZ>If more than one field has the same rank, they will be placed on the same line and they will be placed in order by this value from lowest to highest, left to right.</QXZ>
+lists_fields-field_help Field Help <QXZ>Optional field, if you fill it in, the agent will be able to see this text when they click on a help link next to the field in their agent interface.</QXZ>
+lists_fields-field_type Field Type <QXZ>This option defines the type of field that will be displayed. TEXT is a standard single-line entry form, AREA is a multi-line text box, SELECT is a single-selection pull-down menu, MULTI is a multiple-select box, RADIO is a list of radio buttons where only one option can be selected, CHECKBOX is a list of checkboxes where multiple options can be selected, DATE is a year month day calendar popup where the agent can select the date and TIME is a time selection box. The default is TEXT. For the SELECT, MULTI, RADIO and CHECKBOX options you must define the option values below in the Field Options box. DISPLAY will display only and not allow for modification by the agent. SCRIPT will also display only, but you are able to use script variables just like in the Scripts feature. SCRIPT fields will also only display the content in the Options, and not the field name like the DISPLAY type does. HIDDEN will not show the agent the field, but will allow the field to have data imported into it and exported from it, as well as have it available to the script tab and web form address. READONLY will display the value of the data in the field, but will not allow the agent to alter the data. HIDEBLOB is similar to HIDDEN except the data storage type on the database is a BLOB type, suitable for binary data or data that needs to be secured. The SWITCH field type allows the agent to switch the lead custom fields to another list, as well as reloading the FORM tab with the new set of list custom fields for the new list. To configure SWITCH type fields, you must define the button values below in the Field Options box.</QXZ>
+lists_fields-field_options Field Options <QXZ>For the SELECT, MULTI, RADIO and CHECKBOX field types, you must define the option values in this box. You must put a list of comma separated option label and option text here with each option one its own line. The first value should have no spaces in it, and neither values should have any punctuation. For example - electric_meter, Electric Meter</QXZ>. <QXZ>For the SCRIPT field types, this field is where you put your script contents. You can use single quote and amphersand characters as well so that you can create links and iframe elements. If you want to put urlencoded fields in this area, make sure you use the --U-- and --V-- flags for your variables instead of using A and B, for example --U--test_field--V--. For the SWITCH field type, you should define the list ID for the custom fields as well as the text that you want to appear in the button to activate the new form in a comma separated line, with one line for each button you want to appear. For the SWITCH field type, it is a requirement that one of the entries be the current list ID.</QXZ>
+lists_fields-multi_position Option Position <QXZ>For CHECKBOX and RADIO field types only, if set to HORIZONTAL the options will appear on the same line possibly wrapping to the line below if there are many options. If set to VERTICAL there will be only one option per line. Default is HORIZONTAL.</QXZ>
+lists_fields-field_size Field Size <QXZ>This setting will mean different things depending on what the field type is. For TEXT fields, the size is the number of characters that will show in the field. For AREA fields, the size is the width of the text box in characters. For MULTI fields, this setting defines the number of options to be shown in the multi select list. For SELECT, RADIO, CHECKBOX, DATE and TIME this setting is ignored.</QXZ>
+lists_fields-field_max Field Max <QXZ>This setting will mean different things depending on what the field type is. For TEXT, HIDDEN and READONLY fields, the size is the maximum number of characters that are allowed in the field. For AREA fields, this field defines the number of rows of text visible in the text box. For MULTI, SELECT, RADIO, CHECKBOX, DATE and TIME this setting is ignored.</QXZ>
+lists_fields-field_default Field Default <QXZ>This optional field lets you define what value to assign to a field if nothing is loaded into that field. Default is NULL which disables the default function. For DATE field types, the default is always set to today unless a number is put in in which case the date will be that many days plus or minus today. For TIME field types, the default is always set to the current server time unless a number is put in in which case the time will be that many minutes plus or minus current time. For RADIO and SELECT field types, the default must be one of the options defined for the field or NULL.</QXZ>
+lists_fields-field_cost Field Cost <QXZ>This read only field tells you what the cost of this field is in the custom field table for this list. There is no hard limit for the number of custom fields you can have in a list, but the total of the cost of all fields for the list must be below 65000. This typically allows for hundreds of fields, but if you specify several TEXT fields that are hundreds or thousands of characters in length then you may hit this limit quickly. If you need that much text in a field you should choose an AREA type, which are stored differently and do not use as much table space.</QXZ>
+lists_fields-field_encrypt Field Encrypt <QXZ>On the ViciHost.com platform a built-in, high-level NIST-approved encryption option is available for custom fields. Default is N.</QXZ>
+lists_fields-field_show_hide Field Show Hide <QXZ>On the ViciHost.com platform, this option allows you to display only set characters from a READONLY or TEXT field. If a TEXT field, the value and a blank field with be displayed, if the blank field is populated by the agent, then the previous value will be overwritten when the agent completes their call. Default is N.</QXZ>
+lists_fields-field_required Field Required <QXZ>If the campaign option allowing required fields is also enabled, this field allows you to force an agent to fill in this field before they can hang up the call. Y will affect all calls, INBOUND_ONLY will only affect calls received by the agent through an In-Group. This option will only work for the following custom field types: TEXT, AREA, DATE, SELECT, MULTI, RADIO, CHECKBOX. Default is N.</QXZ>
+lists_fields-field_duplicate Field Duplicate <QXZ>This option will allow you to create a duplicate of a TEXT type custom field that already exists in a different location within your custom list fields form. This option only works with TEXT type fields. This option is only available when you create a new custom field entry. When an agent modifies the text in one of these duplicate fields and clicks to another field, the system will copy the value that they place in that duplicate field to the original field. Default is N.</QXZ>
+lists_fields-name_position Field Name Position <QXZ>If set to LEFT, this field name will appear to the left of the field, if set to TOP the field name will take up the entire line and appear above the field. Default is LEFT.</QXZ>
+lists_fields-copy_option Copy Option <QXZ>When copying field definitions from one list to another, you have a few options for how the copying process works. APPEND will add the fields that are not present in the destination list, if there are matching field labels those will remained untouched, no custom field data will be deleted or modified using this option. UPDATE will update the common field_label fields in the destination list to the field definitions from the source list. custom field data may be modified or lost using this option. REPLACE will remove all existing custom fields in the destination list and replace them with the custom fields from the source list, all custom field data will be deleted using this option.</QXZ>
+inbound_groups-group_id Group ID <QXZ>This is the short name of the inbound group, it is not editable after initial submission, must not contain any spaces and must be between 2 and 20 characters in length.</QXZ>
+inbound_groups-group_name Group Name <QXZ>This is the description of the group, it must be between 2 and 30 characters in length. Cannot include dashes, pluses or spaces .</QXZ>
+inbound_groups-group_color Group Color <QXZ>This is the color that displays in the agent client app when a call comes in on this group. It must be between 2 and 7 characters long. If this is a hex color definition you must remember to put a # at the beginning of the string or the agent screen will not work properly.</QXZ>
+inbound_groups-active Active <QXZ>This determines whether this inbound group is available to take calls. If this is set to inactive then the After Hours Action will be used on any calls coming into it.</QXZ>
+inbound_groups-user_group Admin User Group <QXZ>This is the administrative user group for this inbound group, this allows admin viewing of this in-group restricted by user group. Default is --ALL-- which allows any admin user to view this in-group.</QXZ>
+inbound_groups-callback_queue_calls Callback Queue Calls <QXZ>This will only show up if there are LIVE inbound callback queue calls waiting to be called back by agents when their turn arrives.</QXZ>
+inbound_groups-group_calldate In-Group Calldate <QXZ>This is the last date and time that a call was directed to this inbound group.</QXZ>
+inbound_groups-web_form_address Web Form <QXZ>This is the custom address that clicking on the WEB FORM button in the agent screen will take you to for calls that come in on this group. If you want to use custom fields in a web form address, you need to add &CF_uses_custom_fields=Y as part of your URL.</QXZ>
+inbound_groups-next_agent_call Next Agent Call <QXZ>This determines which agent receives the next call that is available:</QXZ><BR> - <QXZ>random: orders by the random update value in the live_agents table</QXZ><BR> - <QXZ>oldest_call_start: orders by the last time an agent was sent a call. Results in agents receiving about the same number of calls overall.</QXZ><BR> - <QXZ>oldest_call_finish: orders by the last time an agent finished a call. AKA agent waiting longest receives first call.</QXZ><BR> - <QXZ>oldest_inbound_call_start: orders by the last time an agent was sent an inbound call. Results in agents receiving about the same number of calls overall.</QXZ><BR> - <QXZ>oldest_inbound_call_finish: orders by the last time an agent finished an inbound call. AKA agent waiting longest receives first call.</QXZ><BR> - <QXZ>overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls.</QXZ><BR> - <QXZ>inbound_group_rank: orders by the rank given to the agent for the specific inbound group. Highest to Lowest.</QXZ><BR> - <QXZ>campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.</QXZ><BR> - <QXZ>ingroup_grade_random: gives a higher probability of getting a call to the higher graded agents by in-group.</QXZ><BR> - <QXZ>campaign_grade_random: gives a higher probability of getting a call to the higher graded agents by campaign.</QXZ><BR> - <QXZ>fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first.</QXZ><BR> - <QXZ>fewest_calls_campaign: orders by the number of calls received by an agent for the campaign. Least calls first.</QXZ><BR> - <QXZ>longest_wait_time: orders by the amount of time agent has been actively waiting for a call.</QXZ><BR> - <QXZ>ring_all: rings all available agents until one picks up the phone.</QXZ><BR> <QXZ>NOTES: For ring_all, the agents that are using phones that have On Hook Agent enabled will have their phones ring and the first one to answer will receive the call and the information on the agent screen. Since ring_all ignores agent wait time and ranking and will call every agent that is available for the queue, we do not recommend using this method for large queues. When using ring_all, agents logged with phones that have the On Hook Agent disabled will have to use the Calls In Queue panel and click on the TAKE CALL link to take calls in queue. The amount of time the agents phone will ring for ring_all is set to the On-Hook Ring Time setting or the shortest ring time of the phones that will be called. We do not recommend using ring_all on high call volume queues, or queues with many agents. The ring_all method is intended to be used with only a few agents and on low call volume in-groups.</QXZ>
+inbound_groups-on_hook_ring_time On-Hook Ring Time <QXZ>This option is only used for agents that are logged in with phones that have the agent-on-hook feature enabled. This is the number of seconds that each call attempt to the agent will ring for until the system will wait one second and start ringing the available agent phones again. This field can be overridden if the agent phones are set to a lower ring time which may be necessary to prevent calls from being sent one phones voicemail. Default is 15.</QXZ>
+inbound_groups-on_hook_cid On-Hook CID <QXZ>This option is only used for agents that are logged in with phones that have the agent-on-hook feature enabled. This is the caller ID that will show up on their agent phones when the calls are ringing. GENERIC is a generic RINGAGENT00000000001 type of notification. INGROUP will show only the in-group the call came from. CUSTOMER_PHONE will show only the customer phone number. CUSTOMER_PHONE_RINGAGENT will show RINGAGENT_3125551212 with the RINGAGENT as part of the CID with the customer phone number. CUSTOMER_PHONE_INGROUP will show the first 10 characters of the in-group followed by the customer phone number. Default is GENERIC.</QXZ>
+inbound_groups-on_hook_cid_number On-Hook CID Number <QXZ>This option allows you to set a CID Number to be sent out with the On-Hook CID. If you put a Y, YES or CUSTOMER in this field, then the customer CID number will be sent to the ringing agent phone. If you put a different phone number, that number will be sent. Default is blank for disabled.</QXZ>
+inbound_groups-queue_priority Queue Priority <QXZ>This setting is used to define the order in which the calls from this inbound group should be answered in relation to calls from other inbound groups.</QXZ>
+inbound_groups-fronter_display Fronter Display <QXZ>This field determines whether the inbound agent would have the fronter name - if there is one - displayed in the Status field when the call comes to the agent.</QXZ>
+inbound_groups-ingroup_script Campaign Script <QXZ>This menu allows you to choose the script that will appear on the agents screen for this campaign. Select NONE to show no script for this campaign.</QXZ>
+inbound_groups-ignore_list_script_override Ignore List Script Override <QXZ>This option allows you to ignore the list ID Script Override option for calls coming into this In-Group. Setting this to Y will ignore any List ID script settings. Default is N.</QXZ>
+inbound_groups-status_group_id Status Group Override <QXZ>If this field is set, this Status Group will be used instead of the campaign statuses for calls handled by agents from this inbound group. This does not affect System Statuses which will always be shown. Statuses defined within this status group will not be available with Campaign HotKeys unless they are defined in Campaign Statuses. Default is not set.</QXZ>
+inbound_groups-get_call_launch Get Call Launch <QXZ>This menu allows you to choose whether you want to auto-launch the web-form page in a separate window, auto-switch to the SCRIPT, EMAIL, or CHAT tab ,emails and chats must be allowed to have those options available, or do nothing when a call is sent to the agent for this campaign. If custom list fields are enabled on your system, FORM will open the FORM tab upon connection of a call to an agent.</QXZ>
+inbound_groups-group_handling Group Handling <QXZ>This menu allows you to choose what type of inbound activity this group should handle. PHONE means this in-group is for handling phone calls and will show under the In-Group section. EMAIL is for handling incoming emails and will cause the group to be listed under the Email Group section. CHAT is for handling customer chats and will cause the group to be listed under the Email Group section</QXZ>
+inbound_groups-xferconf_a_dtmf Xfer-Conf DTMF <QXZ>These four fields allow for you to have two sets of Transfer Conference and DTMF presets. When the call or campaign is loaded, the agent screen will show two buttons on the transfer-conference frame and auto-populate the number-to-dial and the send-dtmf fields when pressed. If you want to allow Consultative Transfers, a fronter to a closer, have the agent use the CONSULTATIVE checkbox, which does not work for third party agent screen consultative calls. For those just have the agent click the Dial With Customer button. Then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to an AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify a custom extension after the AXFER, for instance if you want to do a call to a special IVR you have set to extension 83900 you would put AXFER83900 in the number-to-dial field.</QXZ>
+inbound_groups-timer_action Timer Action <QXZ>This feature allows you to trigger actions after a certain amount of time. the D1 and D2 DIAL options will launch a call to the Transfer Conference Number presets and send them to the agent session, this is usually used for simple IVR validation AGI applications or just to play a pre-recorded message. WEBFORM will open the web form address. MESSAGE_ONLY will simply display the message that is in the field below. NONE will disable this feature and is the default. This setting will override the Campaign settings. HANGUP will hang up the call when the timer is triggered, CALLMENU will send the call to the Call Menu specified in the Timer Action Destination field, EXTENSION will send the call to the Extension that is specified in the Timer Action Destination field, IN_GROUP will send the call to the In-Group specified in the Timer Action Destination field.</QXZ>
+inbound_groups-timer_action_message Timer Action Message <QXZ>This is the message that appears on the agent screen at the time the Timer Action is triggered.</QXZ>
+inbound_groups-timer_action_seconds Timer Action Seconds <QXZ>This is the amount of time after the call is connected to the customer that the Timer Action is triggered. Default is -1 which is also inactive.</QXZ>
+inbound_groups-timer_action_destination Timer Action Destination <QXZ>This field is where you specify the Call Menu, Extension or In-Group that you want the call sent to if the Time Action is set to CALLMENU, EXTENSION or IN_GROUP. Default is empty.</QXZ>
+inbound_groups-drop_call_seconds Drop Call Seconds <QXZ>The number of seconds a call will stay in queue before being considered a DROP.</QXZ>
+inbound_groups-drop_action Drop Action <QXZ>This menu allows you to choose what happens to a call when it has been waiting for longer than what is set in the Drop Call Seconds field. HANGUP will simply hang up the call, MESSAGE will send the call the Drop Exten that you have defined below, VOICEMAIL will send the call to the voicemail box that you have defined below and IN_GROUP will send the call to the Inbound Group that is defined below. VMAIL_NO_INST will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.</QXZ>
+inbound_groups-drop_lead_reset Drop Lead Reset <QXZ>This option if set to Y, will set the lead called-since-last-reset field to N when the call is dropped and sent to an action like Message, Voicemail or Hangup. Default is N for disabled.</QXZ>
+inbound_groups-drop_exten Drop Exten <QXZ>If Drop Action is set to MESSAGE, this is the dial plan extension that the call will be sent to if it reaches Drop Call Seconds. For AGENTDIRECT in-groups, if the user is unavailable, you can put AGENTEXT in this field and the system will look up the user custom five field and send the call to that dialplan number.</QXZ>
+inbound_groups-voicemail_ext Voicemail <QXZ>If Drop Action is set to VOICEMAIL, the call DROP would instead be directed to this voicemail box to hear and leave a message. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use.</QXZ>
+inbound_groups-drop_inbound_group Drop Transfer Group <QXZ>If Drop Action is set to IN_GROUP, the call will be sent to this inbound group if it reaches Drop Call Seconds.</QXZ>
+inbound_groups-drop_callmenu Drop Call Menu <QXZ>If Drop Action is set to CALLMENU, the call will be sent to this call menu if it reaches Drop Call Seconds.</QXZ>
+inbound_groups-action_xfer_cid Action Transfer CID <QXZ>Used for Drop, After-hours and No-agent-no-queue actions. This is the caller ID number that the call uses before it is transferred to extensions, messages, voicemail or call menus. You can use CUSTOMER in this field to use the customer phone number, or CAMPAIGN to use the first allowed campaign caller id number. Default is CUSTOMER. If this is a call that will go to a Call Menu and then back to an in-group, we suggest you use CUSTOMERCLOSER in this field, and also you need to set the In-Group Handle Method in the Call Menu to CLOSER.</QXZ>
+inbound_groups-call_time_id Call Time <QXZ>This is the call time scheme to use for this inbound group. Keep in mind that the time is based on the server time. Default is 24hours.</QXZ>
+inbound_groups-after_hours_action After Hours Action <QXZ>The action to perform if it is after hours as defined in the call time for this inbound group. HANGUP will immediately hangup the call, MESSAGE will play the file in the After Hours Message Filename field, EXTENSION will send the call to the After Hours Extension in the dialplan and VOICEMAIL will send the call to the voicemail box listed in the After Hours Voicemail field, IN_GROUP will send the call to the inbound group selected in the After Hours Transfer Group select list. Default is MESSAGE. VMAIL_NO_INST will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.</QXZ>
+inbound_groups-after_hours_lead_reset After Hours Lead Reset <QXZ>This option if set to Y, will set the lead called-since-last-reset field to N when the call is after hours and sent to an action like Message, Voicemail or Hangup. Default is N for disabled.</QXZ>
+inbound_groups-after_hours_message_filename After Hours Message Filename <QXZ>The audio file located on the server to be played if the Action is set to MESSAGE. Default is vm-goodbye</QXZ>
+inbound_groups-after_hours_exten After Hours Extension <QXZ>The dialplan extension to send the call to if the Action is set to EXTENSION. Default is 8300. For AGENTDIRECT in-groups, you can put AGENTEXT in this field and the system will look up the user custom five field and send the call to that dialplan number.</QXZ>
+inbound_groups-after_hours_voicemail After Hours Voicemail <QXZ>The voicemail box to send the call to if the Action is set to VOICEMAIL. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use.</QXZ>
+inbound_groups-afterhours_xfer_group After Hours Transfer Group <QXZ>If After Hours Action is set to IN_GROUP, the call will be sent to this inbound group if it enters the in-group outside of the call time scheme defined for the in-group.</QXZ>
+inbound_groups-after_hours_callmenu After Hours Call Menu <QXZ>If After Hours Action is set to CALLMENU, the call will be sent to this Call Menu if it enters the in-group outside of the call time scheme defined for the in-group.</QXZ>
+inbound_groups-no_agent_no_queue No Agents No Queueing <QXZ>If this field is set to Y, NO_READY or NO_PAUSED then no calls will be put into the queue for this in-group if there are no agents logged in and the calls will go to the No Agent No Queue Action. The NO_PAUSED option will also not send the callers into the queue if there are only paused agents in the in-group. The NO_READY option will also not send the callers into the queue if there are no agents ready to take the call in the in-group. Default is N. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use. You can also put AGENTEXT in this field if it is set to EXTENSION and the system will look up the user custom five field and send the call to that dialplan number. If set to N, the calls will queue up, even if there are no agents logged in and set to take calls from this in-group.</QXZ>
+inbound_groups-no_agent_action No Agent No Queue Action <QXZ>If No Agent No Queue is enabled, then this field defines where the call will go if there are no agents in the In-Group. Default is MESSAGE, this plays the sound files in the Action Value field and then hangs up.</QXZ>
+inbound_groups-nanq_lead_reset No Agent No Queue Lead Reset <QXZ>This option if set to Y, will set the lead called-since-last-reset field to N when No agent no queue is triggered and the call is sent to an action like Message, Voicemail or Hangup. Default is N for disabled.</QXZ>
+inbound_groups-no_agent_action_value No Agent No Queue Action Value <QXZ>This is the value for the Action above. Default is</QXZ>: nbdy-avail-to-take-call|vm-goodbye.
+inbound_groups-max_calls_method Max Calls Method <QXZ>This option can enable the maximum concurrent calls feature for this in-group. If set to TOTAL, then the total number of calls being handled by agents and in queue in this in-group will not be allowed to exceed the Max Calls Count number of lines as defined below. If set to IN_QUEUE, then if the number of calls in queue waiting for agents will not be allowed to exceed the Max Calls Count no matter how many calls are with agents for this in-group. Default is DISABLED.</QXZ>
+inbound_groups-max_calls_count Max Calls Count <QXZ>This option must be set higher than 0 if you want to use the Max Calls Method feature. Default is 0.</QXZ>
+inbound_groups-max_calls_action Max Calls Action <QXZ>This is the action to be taken if the Max Calls Method is enabled and the number of calls exceeds what is set above in the Max Calls Count setting. The calls above that amount will be sent to either the DROP action, the AFTERHOURS action or the NO_AGENT_NO_QUEUE action and will be logged as a MAXCAL status with a MAXCALLS hangup reason. Default is NO_AGENT_NO_QUEUE.</QXZ>
+inbound_groups-areacode_filter Areacode Filter <QXZ>This feature allows you to filter calls that have been waiting in queue by the areacode of the customer phone number. The areacodes are defined on a per In-Group basis using the Areacode List modification page that you can get to by clicking on the areacode filter list link to the right. The ALLOW_ONLY option will only allow those customer phone numbers that begin with the areacodes included in the areacode filter list to continue waiting in the queue. The DROP_ONLY option will only drop those customer phone numbers that begin with the areacodes included in the areacode filter list. Areacodes in the filter list can be from 1 to 6 digits in length. Default is DISABLED.</QXZ>
+inbound_groups-areacode_filter_seconds Areacode Filter Seconds <QXZ>If the Areacode Filter feature above is enabled, then this field is where you set the number of seconds waiting in the queue that the feature is excuted. Default is 10 seconds.</QXZ>
+inbound_groups-areacode_filter_action Areacode Filter Action <QXZ>If the Areacode Filter feature above is enabled, this is the action taken on the phone call as it is dropped out of this in-group. Default is MESSAGE.</QXZ>
+inbound_groups-welcome_message_filename Welcome Message Filename <QXZ>The audio file located on the server to be played when the call comes in. If set to ---NONE--- then no message will be played. Default is ---NONE---. This field as with the other audio fields in In-Groups, with the exception of the Agent Alert Filename, can have multiple audio files played if you put a pipe-separated list of audio files into the field.</QXZ>
+inbound_groups-play_welcome_message Play Welcome Message <QXZ>These settings select when to play the defined welcome message, ALWAYS will play it every time, NEVER will never play it, IF_WAIT_ONLY will only play the welcome message if the call does not immediately go to an agent, and YES_UNLESS_NODELAY will always play the welcome message unless the NO_DELAY setting is enabled. Default is ALWAYS.</QXZ>
+inbound_groups-moh_context Music On Hold Context <QXZ>The music on hold context to use when the customer is placed on hold. Default is default.</QXZ>
+inbound_groups-onhold_prompt_filename On Hold Prompt Filename <QXZ>The audio file located on the server to be played at a regular interval when the customer is on hold. Default is generic_hold. This audio file MUST be 9 seconds or less in length. If this prompt is too long, it can cause calls to not be routed properly. We usually recommend not using this feature, and instead putting a periodic audio message within the Music on Hold plan that you have defined for this in-group.</QXZ>
+inbound_groups-prompt_interval On Hold Prompt Interval <QXZ>The length of time in seconds to wait before playing the on hold prompt. Default is 60. To disable the On Hold Prompt, set the interval to 0.</QXZ>
+inbound_groups-onhold_prompt_no_block On Hold Prompt No Block <QXZ>Setting this option to Y will allow calls in line behind a call where the on hold prompt is playing to go to an agent if one becomes available while the message is playing. While the On Hold Prompt Filename message is playing to a customer they cannot be sent to an agent. Default is N.</QXZ>
+inbound_groups-onhold_prompt_seconds On Hold Prompt Seconds <QXZ>This field needs to be set to the number of seconds that the On Hold Prompt Filename plays for. Default is 9.</QXZ>
+inbound_groups-play_place_in_line Play Place in Line <QXZ>This defines whether the caller will hear their place in line when they enter the queue as well as when they hear the announcement. Default is N.</QXZ>
+inbound_groups-play_estimate_hold_time Play Estimated Hold Time <QXZ>This defines whether the caller will hear the estimated hold time before they are transferred to an agent. Default is N. If the customer is on hold and hears this estimated hold time message, the minimum time that will be played is 15 seconds.</QXZ>
+inbound_groups-calculate_estimated_hold_seconds Calculate Estimated Hold Seconds <QXZ>This defines the number of seconds into the queue that the customer will wait before the Estimated Hold Time will be calculated and optionally played. Minimum is 3 seconds, even if set lower than 3. Default is 0.</QXZ>
+inbound_groups-eht_minimum_prompt_filename Estimated Hold Time Minimum Filename <QXZ>If the Estimated Hold Time is active and it is calculated to be at or below the minimum of 15 seconds, then this prompt file will be played instead of the default announcement. Default is Empty for inactive.</QXZ>
+inbound_groups-eht_minimum_prompt_no_block Estimated Hold Time Minimum Prompt No Block <QXZ>If Estimated Hold Time is active and the Estimated Hold Time Minimum Filename field above is filled-in, then this option to allow calls in line behind a call where the prompt is playing to go to an agent if one becomes available while the message is playing. While the prompt is playing to a customer they cannot be sent to an agent. Default is N.</QXZ>
+inbound_groups-eht_minimum_prompt_seconds Estimated Hold Time Minimum Prompt Seconds <QXZ>This field needs to be set to the number of seconds that the Estimated Hold Time Minimum Filename prompt plays for. Default is 10.</QXZ>
+inbound_groups-wait_time_option Wait Time Option <QXZ>This allows you to give customers options to leave the queue if their wait time is over the amount of seconds specified below. Default is NONE. If one of the PRESS_ options is selected, it will play the Press Filename defined below and give the customer the option to press 1 on their phone to leave the queue and run the selected option. The PRESS_STAY option will send the customer back to the queue without loosing their place in line. The PRESS_CALLBACK_QUEUE option will preserve the caller place in line and will call the customer back when their place is the next one to go to an agent, this inbound callback queue entry will last until the call is placed back to the customer or as long as the Callback Queue Expire Hours setting below.</QXZ>
+inbound_groups-wait_time_second_option Wait Time Second Option <QXZ>Same as the first Wait Time Option field above, except this one will check for the customer pressing the 2 key. Default is NONE. If no first Wait Time Option is selected then this option will not be offered.</QXZ>
+inbound_groups-wait_time_third_option Wait Time Third Option <QXZ>Same as the first Wait Time Option field above, except this one will check for the customer pressing the 3 key. Default is NONE. If no Second Wait Time Option is selected then this option will not be offered.</QXZ>
+inbound_groups-wait_time_option_seconds Wait Time Option Seconds <QXZ>If Wait Time Option is set to anything but NONE, this is the number of seconds that the customer has been waiting in queue that will trigger the wait time options. Default is 120 seconds.</QXZ>
+inbound_groups-wait_time_lead_reset Wait Time Option Lead Reset <QXZ>This option if set to Y, will set the lead called-since-last-reset field to N when the Wait Time Option is triggered and the call is sent to an action like Message, Voicemail or Hangup. Default is N for disabled.</QXZ>
+inbound_groups-wait_time_option_exten Wait Time Option Extension <QXZ>If Wait Time Option is set to PRESS_EXTEN, this is the dialplan extension that the call will be sent to if the customer presses the option key when presented with the option. For AGENTDIRECT in-groups, you can put AGENTEXT in this field and the system will look up the user custom five field and send the call to that dialplan number.</QXZ>
+inbound_groups-wait_time_option_callmenu Wait Time Option Callmenu <QXZ>If Wait Time Option is set to PRESS_CALLMENU, this is the Call Menu that the call will be sent to if the customer presses the option key when presented with the option.</QXZ>
+inbound_groups-wait_time_option_voicemail Wait Time Option Voicemail <QXZ>If Wait Time Option is set to PRESS_VMAIL, this is the voicemail box that the call will be sent to if the customer presses the option key when presented with the option. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use.</QXZ>
+inbound_groups-wait_time_option_xfer_group Wait Time Option Transfer In-Group <QXZ>If Wait Time Option is set to PRESS_INGROUP, this is the inbound group that the call will be sent to if the customer presses the option key when presented with the option.</QXZ>
+inbound_groups-wait_time_option_press_filename Wait Time Option Press Filename <QXZ>If Wait Time Option is set to one of the PRESS_ options, this is the filename prompt that is played if the customer wait time exceeds the Wait Time Option Seconds to give the customer the option to press 1, 2 or 3 on their phone to run the selected Wait Time Press options. It is very important that you include options in the audio file for all of your selected Wait Time Options, and that the audio file length in seconds is properly defined in the Filename Seconds field below or there will be problems. Default is to-be-called-back.</QXZ>
+inbound_groups-wait_time_option_no_block Wait Time Option Press No Block <QXZ>Setting this option to Y will allow calls in line behind a call where the Wait Time Option Press Filename prompt is playing to go to an agent if one becomes available while the message is playing. While the Wait Time Option Press Filename message is playing to a customer they cannot be sent to an agent. Default is N.</QXZ>
+inbound_groups-wait_time_option_prompt_seconds Wait Time Option Press Filename Seconds <QXZ>This field needs to be set to the number of seconds that the Wait Time Option Press Filename plays for. Default is 10.</QXZ>
+inbound_groups-wait_time_option_callback_filename Wait Time Option After Press Filename <QXZ>If Wait Time Option is set to one of the PRESS_ options, this is the filename prompt that is played after the customer has pressed 1, 2 or 3.</QXZ>
+inbound_groups-wait_time_option_callback_list_id Wait Time Option Callback List ID <QXZ>If Wait Time Option is set to PRESS_CID_CALLBACK, this is the List ID the call is added to as a new lead if the customer presses the option key when presented with the option.</QXZ>
+inbound_groups-wait_hold_option_priority Wait Hold Option Priority <QXZ>If both Estimated Hold Time options and Wait Time options are active, this setting will define whether one, the other or both of these features are active. For example, if the Estimated Hold Time Option is set to 360, the Wait Time option is set to 120 and the customer has been waiting for 120 seconds and there are still 400 seconds estimated hold time, then they are both active at the same time and this setting will be checked to see what options will be offered. Default is WAIT only.</QXZ>
+inbound_groups-hold_time_option Estimated Hold Time Option <QXZ>This allows you to specify the routing of the call if the estimated hold time is over the amount of seconds specified below. Default is NONE. If one of the PRESS_ options is selected, it will play the Press Filename defined below and give the customer the option to press 1 on their phone to leave the queue and run the selected option. The PRESS_CALLBACK_QUEUE option will preserve the caller place in line and will call the customer back when their place is the next one to go to an agent, this inbound callback queue entry will last until the call is placed back to the customer or as long as the Callback Queue Expire Hours setting below.</QXZ>
+inbound_groups-hold_time_second_option Hold Time Second Option <QXZ>Same as the first Hold Time Option field above, except this one will check for the customer pressing the 2 key. Default is NONE. If no first Hold Time Option is selected then this option will not be offered.</QXZ>
+inbound_groups-hold_time_third_option Hold Time Third Option <QXZ>Same as the first Hold Time Option field above, except this one will check for the customer pressing the 3 key. Default is NONE. If no Second Hold Time Option is selected then this option will not be offered.</QXZ>
+inbound_groups-hold_time_option_seconds Hold Time Option Seconds <QXZ>If Hold Time Option is set to anything but NONE, this is the number of seconds of estimated hold time that will trigger the hold time option. Default is 360 seconds.</QXZ>
+inbound_groups-hold_time_option_minimum Hold Time Option Minimum <QXZ>If Hold Time Option enabled, this is the minimum number of seconds the call must be waiting before it will be presented with the hold time option. The hold time option will immediately be presented at this time if the estimated hold time is greater than the Hold Time Option Seconds value. Default is 0 seconds.</QXZ>
+inbound_groups-hold_time_lead_reset Hold Time Option Lead Reset <QXZ>This option if set to Y, will set the lead called-since-last-reset field to N when the Hold Time Option is triggered and the call is sent to an action like Message, Voicemail or Hangup. Default is N for disabled.</QXZ>
+inbound_groups-hold_time_option_exten Hold Time Option Extension <QXZ>If Hold Time Option is set to EXTENSION, this is the dialplan extension that the call will be sent to if the estimated hold time exceeds the Hold Time Option Seconds. For AGENTDIRECT in-groups, you can put AGENTEXT in this field and the system will look up the user custom five field and send the call to that dialplan number.</QXZ>
+inbound_groups-hold_time_option_callmenu Hold Time Option Callmenu <QXZ>If Hold Time Option is set to CALL_MENU, this is the Call Menu that the call will be sent to if the estimated hold time exceeds the Hold Time Option Seconds.</QXZ>
+inbound_groups-hold_time_option_voicemail Hold Time Option Voicemail <QXZ>If Hold Time Option is set to VOICEMAIL, this is the voicemail box that the call will be sent to if the estimated hold time exceeds the Hold Time Option Seconds. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use.</QXZ>
+inbound_groups-hold_time_option_xfer_group Hold Time Option Transfer In-Group <QXZ>If Hold Time Option is set to IN_GROUP, this is the inbound group that the call will be sent to if the estimated hold time exceeds the Hold Time Option Seconds.</QXZ>
+inbound_groups-hold_time_option_press_filename Hold Time Option Press Filename <QXZ>If Hold Time Option is set to one of the PRESS_ options, this is the filename prompt that is played if the estimated hold time exceeds the Hold Time Option Seconds to give the customer the option to press 1 on their phone to run the selected Hold Time Press Option. It is very important that this audio file is 10 seconds or less or there will be problems. Default is to-be-called-back.</QXZ>
+inbound_groups-hold_time_option_no_block Hold Time Option Press No Block <QXZ>Setting this option to Y will allow calls in line behind a call where the Hold Time Option Press Filename prompt is playing to go to an agent if one becomes available while the message is playing. While the Hold Time Option Press Filename message is playing to a customer they cannot be sent to an agent. Default is N.</QXZ>
+inbound_groups-hold_time_option_prompt_seconds Hold Time Option Press Filename Seconds <QXZ>This field needs to be set to the number of seconds that the Hold Time Option Press Filename plays for. Default is 10.</QXZ>
+inbound_groups-hold_time_option_callback_filename Hold Time Option After Press Filename <QXZ>If Hold Time Option is set to one of the PRESS_ options or CALLERID_CALLBACK, this is the filename prompt that is played after the customer has pressed 1 or the call has been added to the callback list.</QXZ>
+inbound_groups-hold_time_option_callback_list_id Hold Time Option Callback List ID <QXZ>If Hold Time Option is set to CALLERID_CALLBACK, this is the List ID the call is added to as a new lead if the estimated hold time exceeds the Hold Time Option Seconds.</QXZ>
+inbound_groups-icbq_expiration_hours Callback Queue Expire Hours <QXZ>If a Hold Time or Wait Time Option is set to PRESS_CALLBACK_QUEUE, this is the maximum number of hours that an entry can stay in the inbound callback queue before it is removed without dialing it. Default is 96 hours.</QXZ>
+inbound_groups-icbq_call_time_id Callback Queue Call Time <QXZ>For any inbound callback queue outbound calls to be placed, this is the local call time used to determine if the number can be dialed right now or not.</QXZ>
+inbound_groups-icbq_dial_filter Callback Queue Dial Filter <QXZ>This option allows you to remove DNC numbers from your Callback Queue. You can use any combination of: Internal DNC List, Campaign DNC List tied to campaign of the list where the lead is, and Areacode DNC wildcard</QXZ>
+inbound_groups-closing_time_action Closing Time Action <QXZ>This allows you to specify the routing of the call if the closing time of the in-group is reached while the call is still waiting for an agent, Closing time is the end of the Call Time that is defined for this in-group. Default is DISABLED. If one of the PRESS_ options is selected, it will play the Press Filename defined below and give the customer the option to press 1 on their phone to leave the queue and run the selected option. The PRESS_CALLBACK_QUEUE option will preserve the caller place in line and will call the customer back when their place is the next one to go to an agent, this inbound callback queue entry will last until the call is placed back to the customer or as long as the Callback Queue Expire Hours setting above.</QXZ>
+inbound_groups-closing_time_now_trigger Closing Time Now Trigger <QXZ>If Closing Time Action is enabled, this flag allows you to send all customers waiting in the queue to the Closing Time Action as defined above, before the actual closing time is reached for the day.</QXZ>
+inbound_groups-closing_time_filename Closing Time Press Filename <QXZ>If Closing Time Option is set to one of the PRESS_ options, this is the filename prompt that is played if the in-group has reached the closing time for the day. It is very important that this audio file is 10 seconds or less or there will be problems.</QXZ>
+inbound_groups-closing_time_end_filename Closing Time End Filename <QXZ>If Closing Time Option is set to one of the PRESS_ options or PRESS_CID_CALLBACK or PRESS_CALLBACK_QUEUE, this is the filename prompt that is played after the customer has pressed 1 or the call has been added to the callback list or queue.</QXZ>
+inbound_groups-closing_time_lead_reset Closing Time Option Lead Reset <QXZ>This option if set to Y, will set the lead called-since-last-reset field to N when the Closing Time Option is triggered and the call is sent to an action like Message, Voicemail or Hangup. Default is N for disabled.</QXZ>
+inbound_groups-closing_time_option_exten Closing Time Option Extension <QXZ>If Closing Time Option is set to EXTENSION, this is the dialplan extension that the call will be sent to if the Closing Time is reached. For AGENTDIRECT in-groups, you can put AGENTEXT in this field and the system will look up the user custom five field and send the call to that dialplan number.</QXZ>
+inbound_groups-closing_time_option_callmenu Closing Time Option Callmenu <QXZ>If Closing Time Option is set to CALL_MENU, this is the Call Menu that the call will be sent to if the Closing Time is reached.</QXZ>
+inbound_groups-closing_time_option_voicemail Closing Time Option Voicemail <QXZ>If Closing Time Option is set to VOICEMAIL, this is the voicemail box that the call will be sent to if the Closing Time is reached. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use.</QXZ>
+inbound_groups-closing_time_option_xfer_group Closing Time Option Transfer In-Group <QXZ>If Closing Time Option is set to IN_GROUP, this is the inbound group that the call will be sent to if the Closing Time is reached.</QXZ>
+inbound_groups-closing_time_option_callback_list_id Closing Time Option Callback List ID <QXZ>If Closing Time Option is set to CALLERID_CALLBACK, this is the List ID the call is added to as a new lead if the Closing Time is reached.</QXZ>
+inbound_groups-agent_alert_exten Agent Alert Filename <QXZ>The audio file to play to an agent to announce that a call is coming to the agent. To not use this function set this to X. Default is ding.</QXZ>
+inbound_groups-agent_alert_delay Agent Alert Delay <QXZ>The length of time in milliseconds to wait before sending the call to the agent after playing the on Agent Alert Extension. Default is 1000.</QXZ>
+inbound_groups-default_xfer_group Default Transfer Group <QXZ>This field is the default In-Group that will be automatically selected when the agent goes to the transfer-conference frame in their agent interface.</QXZ>
+inbound_groups-ingroup_recording_override In-Group Recording Override <QXZ>This field allows for the overriding of the campaign call recording setting. This setting can be overridden by the user recording override setting. DISABLED will not override the campaign recording setting. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording.</QXZ>
+inbound_groups-routing_initiated_recordings Routing Initiated Recording <QXZ>This option, if enabled, allows you to have the call routing script for Inbound calls trigger the agent call recording instead of the agent screen. This option will only work if the recording option is set to ALLCALLS or ALLFORCE. This will not work with inbound on-hook agents. Default is N for disabled.</QXZ>
+inbound_groups-ingroup_rec_filename In-Group Recording Filename <QXZ>This field will override the Campaign Recording Filenaming Scheme unless it is set to NONE. The allowed variables are CAMPAIGN INGROUP CUSTPHONE FULLDATE TINYDATE EPOCH AGENT VENDORLEADCODE LEADID CALLID RECID. If your dialers have --POST recording processing enabled, you can also use POSTVLC POSTSP POSTARRD3 POSTSTATUS. These POST options will alter the recording file name after the call has been finished and will replace the post variable with the value from the default fields. The default is FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is CAMPAIGN_TINYDATE_CUSTPHONE which would look like this TESTCAMP_51020103108_3125551212. The resulting filename must be less than 90 characters in length. Default is NONE.</QXZ>
+inbound_groups-qc_enabled QC Enabled <QXZ>Setting this field to Y allows for the agent Quality Control features to work. Default is N.</QXZ>
+inbound_groups-qc_statuses QC Statuses <QXZ>This area is where you select which statuses of leads should be gone over by the QC system. Place a check next to the status that you want QC to review. </QXZ>
+inbound_groups-qc_shift_id QC Shift <QXZ>This is the shift timeframe used to pull QC records for an inbound_group. The days of the week are ignored for these functions.</QXZ>
+inbound_groups-qc_get_record_launch QC Get Record Launch <QXZ>This allows one of the following actions to be triggered upon a QC agent receiving a new record.</QXZ>
+inbound_groups-qc_show_recording QC Show Recording <QXZ>This allows for a recording that may be linked with the QC record to be display in the QC agent screen.</QXZ>
+inbound_groups-qc_web_form_address QC WebForm Address <QXZ>This is the website address that a QC agent can go to when clicking on the WEBFORM link in the QC screen.</QXZ>
+inbound_groups-qc_script QC Script <QXZ>This is the script that can be used by QC agents in the SCRIPT tab in the QC screen.</QXZ>
+inbound_groups-hold_recall_xfer_group Hold Recall Transfer In-Group <QXZ>If a customer calls back to this in-group more than once and this is not set to NONE, then the call will automatically be sent on to the In-Group selected in this field. Default is NONE.</QXZ>
+inbound_groups-no_delay_call_route No Delay Call Route <QXZ>Setting this to Y will remove all wait times and audio prompts and attempt to send the call right to an agent. Does not override welcome message or on hold prompt settings. Default is N.</QXZ>
+inbound_groups-answer_sec_pct_rt_stat_one Stats Percent of Calls Answered Within X seconds <QXZ>This field allows you to set the number of hold seconds that the realtime stats display will use to calculate the percentage of answered calls that were answered within X number of seconds on hold.</QXZ>
+inbound_groups-start_call_url Start Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is sent to an agent if it is populated. Uses the same variables as the web form fields and scripts. Default is blank.</QXZ>
+inbound_groups-dispo_call_url Dispo Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is dispositioned by an agent if it is populated. Uses the same variables as the web form fields and scripts. dispo and talk_time are the variables you can use to retrieve the agent-defined disposition for the call and the actual talk time in seconds of the call. Default is blank.</QXZ> <QXZ>If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action as well as specific statuses that will trigger them.</QXZ> <QXZ>If you want the campaign Dispo Call URL to be used for inbound calls, then put CAMP into this field.</QXZ>
+inbound_groups-na_call_url No Agent Call URL <QXZ>This web URL address is not seen by the agent, but if it is populated it is called every time a call that is not handled by an agent is hung up or transferred. Uses the same variables as the web form fields and scripts. dispo can be used to retrieve the system-defined disposition for the call. This URL can NOT be a relative path. Default is blank.</QXZ> <QXZ>Custom Fields are not available with this feature.</QXZ>
+inbound_groups-add_lead_url Add Lead URL <QXZ>This web URL address is not seen by the agent, but it is called every time a lead is added to the system through the inbound process. Default is blank. You must begin this URL with VAR if you want to use variables, and of course --A-- and --B-- around the actual variable in the URL where you want to use it. Here is the list of variables that are available for this function. lead_id, vendor_lead_code, list_id, phone_number, phone_code, did_id, did_extension, did_pattern, did_description, uniqueid</QXZ>
+inbound_groups-add_lead_timezone Add Lead Timezone <QXZ>This is the method that the system will use to determine the current timezone when a lead is created when a call is being routed through this in-group. SERVER will use the current timezone of the server. PHONE_CODE_AREACODE will look up the timezone based on the phone code set in the lead and the areacode of the phone number. Default is SERVER.</QXZ>
+inbound_groups-default_group_alias Default Group Alias <QXZ>If you have allowed Group Aliases for the campaign that the agent is logged into then this is the group alias that is selected first by default on a call coming in from this inbound group when the agent chooses to use a Group Alias for an outbound manual call. Default is NONE or empty.</QXZ>
+inbound_groups-dial_ingroup_cid Dial In-Group CID <QXZ>If the agent campaign allows for Manual In-Group Dialing, this caller ID number will be sent as the outgoing CID of the phone call if it is populated, overriding the campaign settings and list CID override setting. Default is empty.</QXZ>
+inbound_groups-extension_appended_cidname Extension Append CID <QXZ>If enabled, the calls coming in from this in-group will have a space and the phone extension of the agent appended to the end of the CallerID name for the call before it is sent to the agent. Default is N for disabled. If USER is part of the option, then the user ID will be used instead of the phone extension. If WITH_CAMPAIGN is used, then another spae and the campaign ID will be included as well.</QXZ>
+inbound_groups-uniqueid_status_display Uniqueid Status Display <QXZ>If enabled, when an agent receives a call through this in-group they will see the uniqueid of the call added to the status line in their agent interface. The PREFIX option will add the prefix, defined below, to the beginning of the uniqueid in the display. Default is DISABLED. If there was already a Uniqueid defined on a call entering this in-group, then the original uniqueid will be displayed. If the PRESERVE option is used and the call is sent to a second agent, the uniqueid and prefix displayed to the first agent will also be displayed to the second agent.</QXZ>
+inbound_groups-uniqueid_status_prefix Uniqueid Status Prefix <QXZ>If PREFIX option is selected above then this is the value of that prefix. Default is empty.</QXZ>
+inbound_groups-customer_chat_screen_colors Customer Chat Screen Colors <QXZ>This option allows you to select the colors and logo that the customer will see when they use the chat screen. default is the default blue color scheme.</QXZ>
+inbound_groups-customer_chat_survey_link Customer Chat Survey Link <QXZ>This option allows you to define a link that the customer can go to after their chat session is over so that they can take a survey. If no link is defined then the customer will not be presented with a link. default is the empty.</QXZ>
+inbound_groups-customer_chat_survey_text Customer Chat Survey Text <QXZ>If the Survey Link above is populated, then this field can be used to define the text that is shown to the customer for them to click on to go to the survey link. default is the empty, in which case -PLEASE TAKE OUR SURVEY- will be used.</QXZ>
+inbound_groups-populate_lead_ingroup Populate Lead In-Group <QXZ>If this option is ENABLED, then when a new lead is created when going into an In-Group, the security_phrase or Show field will be populated with the Group ID of the In-Group. Default is ENABLED.</QXZ>
+inbound_groups-populate_lead_province Populate Lead Province <QXZ>If this option is not DISABLED, then the system will look up the original DID that the inbound call came in on and populate one of the listed DID fields in the province field on the customer lead. The OW options will overwrite the province field every time the call enters this In-Group. Default is DISABLED.</QXZ>
+inbound_groups-populate_state_areacode Populate Lead State Areacode <QXZ>If this option is not DISABLED, then the system will look up the state that the areacode of the phone number is from and populate the state field with that value. If the OVERWRITE_ALWAYS option is selected, then every time that lead goes through this in-group, the state field will be looked up and populated again. Default is DISABLED.</QXZ>
+inbound_groups-inbound_survey After Call Survey <QXZ>If this option is ENABLED, then the customer calling in to this In-Group will be asked if they would like to participate in a survey after their call has been handled by an agent. Default is DISABLED.</QXZ>
+inbound_groups-inbound_survey_filename After Call Survey Accept Filename <QXZ>If the After Call Survey option is enabled above, this is the filename of the audio prompt that is played to ask the customer if they want to participate in the survey.</QXZ>
+inbound_groups-inbound_survey_accept_digit After Call Survey Accept Digit <QXZ>If the After Call Survey option is enabled above, this is the digit that the customer must press to have their call set to take a survey after the agent has handled their call.</QXZ>
+inbound_groups-inbound_survey_question_filename After Call Question Filename <QXZ>If the After Call Survey option is enabled above, and if the customer has chosen to take the survey, this is the audio prompt filename that will play the question to the customer.</QXZ>
+inbound_groups-inbound_survey_callmenu After Call End Call Menu <QXZ>If the After Call Survey option is enabled above, this is the Call Menu that the customer will be sent to after the customer has responded to the survey question. This option can allow the customer to answer additional questions within Call Menus if desired. If this field is blank, the customer phone call will be hung up after they respond to the question.</QXZ>
+inbound_groups-customer_chat_link Customer Chat Link <QXZ>Clicking this link will take you to the customer chat interface for this in-group. You can use this link as a direct link on your website for a customer chat feature. The first link will go to a page in an IFRAME, the Second Link will go directly to a page that you can put into your own IFRAME. The Chat URL System Setting should look like one of these links without what is after the question mark.</QXZ>
+inbound_dids-did_pattern DID Extension <QXZ>This is the number, extension or DID that will trigger this entry and that you will route within the system using this function. There is a reserved default DID that you can use which is just the word -default- without the dashes, that will allows you to send any call that does not match any other existing patterns to the default DID.</QXZ>
+inbound_dids-did_description DID Description <QXZ>This is the description of the DID routing entry.</QXZ>
+inbound_dids-did_carrier_description DID Carrier Description <QXZ>This is another description field for the DID, to be used to describe the carrier of this DID. It is not used for any other purpose in the system.</QXZ>
+inbound_dids-did_active DID Active <QXZ>This the field where you set the DID entry to active or not. Default is Y.</QXZ>
+inbound_dids-user_group Admin User Group <QXZ>This is the administrative user group for this did, this allows admin viewing of this did restricted by user group. Default is --ALL-- which allows any admin user to view this did.</QXZ>
+inbound_dids-did_route DID Route <QXZ>This the type of route that you set the DID to use. EXTEN will send calls to the extension entered below, VOICEMAIL will send calls directly to the voicemail box entered below, AGENT will send calls to an agent if they are logged in, PHONE will send the call to a phones entry selected below, IN_GROUP will send calls directly to the specified inbound group. Default is EXTEN. CALLMENU will send the call to the defined Call Menu. VMAIL_NO_INST will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.</QXZ>
+inbound_dids-record_call Record Call <QXZ>This option allows you to set the calls coming into this DID to be recorded. Y will record the entire call, Y_QUEUESTOP will record the call until the call is hungup or enters an in-group queue, N will not record the call. Default is N.</QXZ>
+inbound_dids-extension Extension <QXZ>If EXTEN is selected as the DID Route, then this is the dialplan extension that calls will be sent to. Default is 9998811112, no-service.</QXZ>
+inbound_dids-exten_context Extension Context <QXZ>If EXTEN is selected as the DID Route, then this is the dialplan context that calls will be sent to. Default is default.</QXZ>
+inbound_dids-voicemail_ext Voicemail Box <QXZ>If VOICEMAIL is selected as the DID Route, then this is the voicemail box that calls will be sent to. Default is empty.</QXZ>
+inbound_dids-phone Phone Extension <QXZ>If PHONE is selected as the DID Route, then this is the phone extension that calls will be sent to.</QXZ>
+inbound_dids-server_ip Phone Server IP <QXZ>If PHONE is selected as the DID Route, then this is the server IP for the phone extension that calls will be sent to.</QXZ>
+inbound_dids-menu_id Call Menu <QXZ>If CALLMENU is selected as the DID Route, then this is the Call Menu that calls will be sent to.</QXZ>
+inbound_dids-user User Agent <QXZ>If AGENT is selected as the DID Route, then this is the Agent that calls will be sent to.</QXZ>
+inbound_dids-user_unavailable_action User Unavailable Action <QXZ>If AGENT is selected as the DID Route, and the user is not logged in or available, then this is the route that the calls will take.</QXZ>
+inbound_dids-user_route_settings_ingroup User Route Settings In-Group <QXZ>If AGENT is selected as the DID Route, then this is the In-Group that will be used for the queue settings as the caller is waiting to be sent to the agent. Default is AGENTDIRECT.</QXZ>
+inbound_dids-group_id In-Group ID <QXZ>If IN_GROUP is selected as the DID Route, then this is the In-Group that calls will be sent to.</QXZ>
+inbound_dids-call_handle_method In-Group Call Handle Method <QXZ>If IN_GROUP is selected as the DID Route, then this is the call handling method used for these calls. CID will add a new lead record with every call using the CallerID as the phone number, CIDLOOKUP will attempt to lookup the phone number by the CallerID in the entire system, CIDLOOKUPRL will attempt to lookup the phone number by the CallerID in only one specified list, CIDLOOKUPRC will attempt to lookup the phone number by the CallerID in all of the lists that belong to the specified campaign, CLOSER is specified for Closer calls, ANI will add a new lead record with every call using the ANI as the phone number, ANILOOKUP will attempt to lookup the phone number by the ANI in the entire system, ANILOOKUPRL will attempt to lookup the phone number by the ANI in only one specified list, XDIGITID will prompt the caller for an X digit code before the call will be put into the queue, VIDPROMPT will prompt the caller for their ID number and will create a new lead record with the CallerID as the phone number and the ID as the Vendor ID, VIDPROMPTLOOKUP will attempt to lookup the ID in the entire system, VIDPROMPTLOOKUPRL will attempt to lookup the vendor ID by the ID in only one specified list, VIDPROMPTLOOKUPRC will attempt to lookup the vendor ID by the ID in all of the lists that belong to the specified campaign. Default is CID. If a CIDLOOKUP method is used with ALT, it will search the alt_phone field for the phone number if no matches are found for the main phone number. If a CIDLOOKUP method is used with ADDR3, it will search the address3 field for the phone number if no matches are found for the main phone number and optionally the alt_phone field.</QXZ>
+inbound_dids-agent_search_method In-Group Agent Search Method <QXZ>If IN_GROUP is selected as the DID Route, then this is the agent search method to be used by the inbound group, LO is Load-Balanced-Overflow and will try to send the call to an agent on the local server before trying to send it to an agent on another server, LB is Load-Balanced and will try to send the call to the next agent no matter what server they are on, SO is Server-Only and will only try to send the calls to agents on the server that the call came in on. Default is LB.</QXZ>
+inbound_dids-list_id In-Group List ID <QXZ>If IN_GROUP is selected as the DID Route, then this is the List ID that leads may be searched through and that leads will be inserted into if necessary.</QXZ>
+inbound_dids-entry_list_id In-Group Entry List ID <QXZ>If IN_GROUP is selected as the DID Route, then this is the Entry List ID that a new lead will be populated with if a new lead is added. Default is 0 for disabled.</QXZ>
+inbound_dids-campaign_id In-Group Campaign ID <QXZ>If IN_GROUP is selected as the DID Route, then this is the Campaign ID that leads may be searched for in if the call handle method is CIDLOOKUPRC.</QXZ>
+inbound_dids-phone_code In-Group Phone Code <QXZ>If IN_GROUP is selected as the DID Route, then this is the Phone Code used if a new lead is created.</QXZ>
+inbound_dids-filter_clean_cid_number Clean CID Number <QXZ>This field allows you to specify a number of digits to restrict the incoming caller ID number to by putting an R in front of the number of digits, for example to restrict to the right 10 digits you would enter in R10. You can also use this feature to remove only a leading digit or digits by putting an L in front of the specific digits that you want to remove, for example to remove a 1 as the first digit you would enter in L1. Default is empty. If more than one rule is specified make sure you separate them with a space and the R will run before the L.</QXZ>
+inbound_dids-no_agent_ingroup_redirect No-Agent In-Group Redirect <QXZ>This setting allows you to redirect calls on this DID if there are no logged-in agents set to take calls from a specific In-Group. If this field is set to Y or NO_PAUSED and there are no agents logged in to take calls from the specific In-Group the calls will go to the No Agent In-Group Extension set below. The NO_PAUSED option will only send the call to the defined Extension if there are only paused agents in the in-group. The READY_ONLY option will send the call to the defined Extension if there are no agents waiting for calls right now in the in-group. Default is DISABLED. See the No Agent In-Group Extension setting below for more information.</QXZ>
+inbound_dids-no_agent_ingroup_id No-Agent In-Group ID <QXZ>For the No-Agent In-Group Redirect feature above to work properly, an in-Group must be selected from this menu. Default is blank.</QXZ>
+inbound_dids-no_agent_ingroup_extension No-Agent In-Group Extension <QXZ>For the No-Agent In-Group Redirect feature above to work properly, an Extension must be set in this field. Default is 9998811112. Below you will see some examples of default extensions that you can use in the system to terminate calls to,</QXZ><BR>- <QXZ>9998811112 - ANSWERED, This number is not in service</QXZ><BR>- <QXZ>9993333333 - UNANSWERED, signal 1, unallocated number, immediate hangup</QXZ><BR>- <QXZ>9998888888 - UNANSWERED, signal 17, busy signal, immediate hangup</QXZ><BR>- <QXZ>9994444444 - UNANSWERED, signal 27, out of order, immediate hangup</QXZ><BR>- <QXZ>9995555555 - UNANSWERED, ring for 120 seconds then hangup</QXZ>
+inbound_dids-max_queue_ingroup_calls Max Queue In-Group Calls <QXZ>This setting allows you to redirect calls on this DID if the number of calls waiting in queue in a specific In-Group is above a set number. If this field is set to 0 this feature is disabled. Default is 0. See the Max Queue In-Group Extension setting below for more information.</QXZ>
+inbound_dids-max_queue_ingroup_id Max Queue In-Group ID <QXZ>For the Max Queue In-Group Calls feature above to work properly, an in-Group must be selected from this menu. Default is blank.</QXZ>
+inbound_dids-max_queue_ingroup_extension Max Queue In-Group Extension <QXZ>For the Max Queue In-Group Calls feature above to work properly, an Extension must be set in this field. Default is 9998811112. Directly above, in the No-Agent In-Group Extension description, you will see some examples of default extensions that you can use in the system to terminate calls to.</QXZ>
+inbound_dids-pre_filter_phone_group_id Pre-Filter Phone Group ID <QXZ>This option allows you to filter calls through a Filter Phone Group before going through the standard filtering process below. If a match is found then the call is redirected to the Pre-Filter Phone Group DID as defined below. Default is blank for disabled.</QXZ>
+inbound_dids-pre_filter_extension Pre-Filter Phone Group DID <QXZ>For the Pre-Filter Phone Group ID feature above to work properly, a DID Pattern must be set in this field. Default is blank for disabled. It is recommended that you confirm the DID you enter here is properly set in the system before assigning it.</QXZ>
+inbound_dids-filter_inbound_number Filter Inbound Number <QXZ>This option if enabled allows you to filter calls coming into this DID and send them to an alternative action if they match a phone number that is in the filter phone group or a URL response if you have configured one. Default is DISABLED. GROUP will search in a Filter Phone Group. URL will send a URL and will match if a 1 is sent back. DNC_INTERNAL will search by the internal DNC list. DNC_CAMPAIGN will search by one specific campaign DNC list. If the option has AREACODE at the end, then the number and an entry for that numbers 3 digit areacode will be searched for. Both DNC options already have areacode searching built in.</QXZ>
+inbound_dids-filter_phone_group_id Filter Phone Group ID <QXZ>If the Filter Inbound Number field is set to GROUP then this is the ID of the Filter Phone Group that will have its numbers searched looking for a match to the caller ID number of the incoming call.</QXZ>
+inbound_dids-filter_url Filter URL <QXZ>If the Filter Inbound Number field is set to URL then this is the web address of a script that will search a remote system and return a 1 for a match and a 0 for no match. Only two variables are available in the address if you use the VAR prefix like with webform addresses in campaigns, --A--phone_number--B-- and --A--did_pattern--B-- can be used in the URL to indicate the caller ID of the caller and the DID that the customer called in on.</QXZ>
+inbound_dids-filter_url_did_redirect Filter URL DID Redirect <QXZ>If the Filter Inbound Number field is set to URL then this setting allows the URL response to specify a system DID to redirect the call to instead of using the default action. If a 0 is returned then the default action is used. If anything other than a 0 is returned then the call will be redirected to the resulting URL response value.</QXZ>
+inbound_dids-filter_dnc_campaign Filter DNC Campaign <QXZ>If the Filter Inbound Number field is set to DNC_CAMPAIGN then this is the specific campaign ID that the campaign DNC list belongs to.</QXZ>
+inbound_dids-filter_action Filter Action <QXZ>If Filter Inbound Number is activated and a match is found then this is the action that is to be taken. This is the same as the Route that you select for a DID, and the settings below function just like they do for a standard routing.</QXZ>
+inbound_dids-custom_one Custom DID Fields <QXZ>These five fields can be used for various purposes, mostly relating to custom programming and reports.</QXZ>
+did_ra_extensions DID Remote Agent Extension Overrides <QXZ>This section allows you to enable DIDs to have extension overrides for remote agent routed calls through in-groups. The User Start must be a valid Remote Agent User Start or if you want the Extension Override entry to work for all calls then you can use ---ALL--- in the User Start field. If there are multiple entries for the same DID and User Start then the active entries will be used in a round robin method.</QXZ>
+call_menu-menu_id Menu ID <QXZ>This is the ID for this step of the call menu. This will also show up as the context that is used in the dialplan for this call menu. Here is a list of reserved phrases that cannot be used as menu IDs: vicidial, vicidial-auto, general, globals, default, trunkinbound, loopback-no-log, monitor_exit, monitor.</QXZ>
+call_menu-menu_name Menu Name <QXZ>This field is the descriptive name for the call menu.</QXZ>
+call_menu-menu_prompt Menu Prompt <QXZ>This field contains the file name of the audio prompt to play at the beginning of this menu. You can enter multiple prompts in this field and the other prompt fields by separating them with a pipe character. You can add NOINT directly in front of an audio file name to make it so the playback cannot be interrupted with a key press by the caller, the NOINT should not be a part of the filename, it is a special flag for the system. You may also use special purpose .agi scripts in this field as well like the cm_date.agi script, discuss with your administrator for more details.</QXZ>
+call_menu-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+call_menu-menu_timeout Menu Timeout <QXZ>This field is where you set the timeout in seconds that the menu will wait for the caller to enter in a DTMF choice. Setting this field to zero 0 will mean that there will be no wait time after the prompt is played.</QXZ>
+call_menu-menu_timeout_prompt Menu Timeout Prompt <QXZ>This field contains the file name of the audio prompt to play when the timeout has been reached. Default is NONE to play no audio at timeout.</QXZ>
+call_menu-menu_invalid_prompt Menu Invalid Prompt <QXZ>This field contains the file name of the audio prompt to play when the caller has selected an invalid option. Default is NONE to play no audio at invalid.</QXZ>
+call_menu-menu_repeat Menu Repeat <QXZ>This field is where you define the number of times that the menu will play after the first time if no valid choice is made by the caller. Default is 1 to repeat the menu once.</QXZ>
+call_menu-menu_time_check Menu Time Check <QXZ>This field is where you can select whether to restrict the Call Menu access to the specific hours set up in the selected Call Time. If the Call Time is blank, this setting will be ignored. Default is 0 for disabled.</QXZ>
+call_menu-call_time_id Call Time ID <QXZ>This is the Call Time ID that will be used to restrict calling times if the Menu Time Check option is enabled.</QXZ>
+call_menu-track_in_vdac Track Calls in Real-Time Report <QXZ>This field is where you can select whether you want the call to be tracked in the Real-time screen as an incoming IVR type call. Default is 1 for active.</QXZ>
+call_menu-tracking_group Tracking Group <QXZ>This is the ID that you can use to track calls to this Call Menu when looking at the IVR Report. The list includes CALLMENU as the default as well as all of the In-Groups.</QXZ>
+call_menu-dtmf_log Log Key Press <QXZ>This option if enabled will log the DTMF key press by the caller in this Call Menu. Default is 0 for disabled.</QXZ>
+call_menu-dtmf_field Log Field <QXZ>If the Log Key Press option is enabled, this optional setting can allow the response to also be stored in this list field. vendor_lead_code, source_id, phone_code, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, alt_phone, email, security_phrase, comments, rank, owner, status, user. Default is NONE for disabled.</QXZ>
+call_menu-alt_dtmf_log Alt DTMF Log <QXZ>This option if enabled will log the DTMF key press by the caller in this Call Menu to a separate database table. Default is 0 for disabled.</QXZ>
+call_menu-question Question <QXZ>If the Alt DTMF Log option is enabled, this is the question number that the response will be logged to. Default is blank for disabled.</QXZ>
+call_menu-option_value Option Value <QXZ>This field is where you define the menu option, possible choices are: 0,1,2,3,4,5,6,7,8,9,*,#,A,B,C,D,TIMECHECK. The special option TIMECHECK can be used only if you have Menu Time Check enabled and there is a Call Time defined for the Menu. To delete an Option, just set the Route to REMOVE and the option will be deleted when you click the SUBMIT button. TIMEOUT will allow you to set what happens to the call when it times out with no input from the caller. INVALID will allow you to set what happens when the caller enters an invalid option. INVALID_2ND and 3RD can only be active if INVALID is not used, it will wait until the second or third invalid entry by the caller before it executes the option.</QXZ>
+call_menu-option_description Option Description <QXZ>This field is where you can describe the option, this description will be put into the dialplan as a comment above the option.</QXZ>
+call_menu-option_route Option Route <QXZ>This menu contains the options for where to send the call if this option is selected: CALLMENU,INGROUP,DID,HANGUP,EXTENSION,PHONE. For CALLMENU, the Route Value should be the Menu ID of the Call Menu that you want the call sent to. For INGROUP, the In-Group that you want the call to be sent to needs to be selected as well as the other 5 options that need to be set to properly route a call to an Inbound Group. For DID, the Route Value needs to be the DID pattern that you want to send the call to. For HANGUP, the Route Value can be the name of an audio file to play before hanging up the call. For EXTENSION, the Route Value needs to be the dialplan extension you want to send the call to, and the Route Value Context is the context that extension is located in, if left blank the context will default to default. For PHONE, the Route Value needs to be the phone login value for the phones entry that you want to send the call to. For VOICEMAIL, the Route Value needs to be the voicemail box number, the unavailable message will be played. For AGI, the Route Value needs to be the agi script and any values that need to be passed to it. VMAIL_NO_INST will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.</QXZ>
+call_menu-option_route_value Option Route Value <QXZ>This field is where you enter the value that defines where in the selected Option Route that the call is to be directed to.</QXZ>
+call_menu-option_route_value_context Option Route Value Context <QXZ>This field is optional and only used for EXTENSION Option Routes.</QXZ>
+call_menu-ingroup_settings Call Menu In-Group Settings <QXZ>If the route is set to INGROUP then there are many options that you can set to define how the call is sent to into the queue. In-Group is the inbound group that you want the call to go to. Handle Method is the way you want the call to be handled,</QXZ> <a href='#inbound_dids-call_handle_method'><QXZ>Click here to see a list of the available handle methods</QXZ></a>. <QXZ>Search Method defines how the queue will find the next agent, recommend leave this on LB. List ID is the list that the new lead is inserted into, also if the Method is not a LOOKUP method and the lead is not found. Campaign ID is the campaign to search lists through if one of the RC methods is used. Phone Code is the phone_code field entry for the lead that is inserted with. VID Enter Filename is used if the Method is set to one of the VIDPROMPT methods, it is the audio prompt played to ask the customer to enter their ID. VID ID Number Filename is used if the Method is set to one of the VIDPROMPT methods, it is the audio prompt played after customer enters their ID, something like YOU HAVE ENTERED. VID Confirm Filename is used if the Method is set to one of the VIDPROMPT methods, it is the audio prompt played to confirm their ID, something like PRESS 1 TO CONFIRM AND 2 TO REENTER. VID Digits is used if the Method is set to one of the VIDPROMPT methods, if it is set to a number it is the number of digits that must be entered by the customer when prompted for their ID, if set to empty or X then the customer will have to press pound or hash to finish their entry of their ID.</QXZ> <QXZ>If you are using the cm_phonesearch.agi in this Call Menu, you can set the B option to use the special DYNAMIC_INGROUP_VAR in-group for that script to work properly.</QXZ>
+call_menu-custom_dialplan_entry Custom Dialplan Entry <QXZ>This field allows you to enter in any dialplan elements that you want for the Call Menu.</QXZ>
+call_menu-qualify_sql Qualify SQL <QXZ>This field allows you to input SQL - Structured Query Language - database fragments, like with Filters, to determine whether this call menu should play for the caller or not. This feature only works if the call has the callerIDname set prior to being sent to this call menu, either as an outbound survey transfer, or through the use of a drop call menu for an In-Group call. If there is a match, the call will proceed as normal. If there is no match, the call will go to the D option or the invalid option if no D option is set. You cannot use single-quotes in this field, only double-quotes if they are needed. Default is empty for disabled.</QXZ>
+filter_phone_groups-filter_phone_group_id Filter Phone Group ID <QXZ>This is the ID of the Filter Phone Group that is the container for a group of phone numbers that you can have automatically searched through when a call comes into a DID and send to an alternate route if there is a match. This field should be between 2 and 20 characters and have no punctuation except for underscore.</QXZ>
+filter_phone_groups-filter_phone_group_name Filter Phone Group Name <QXZ>This is the name of the Filter Phone Group and is displayed with the ID in select lists where this feature is used. This field should be between 2 and 40 characters.</QXZ>
+filter_phone_groups-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+filter_phone_groups-filter_phone_group_description Filter Phone Group Description <QXZ>This is the description of the Filter Phone Group, it is purely for notation purposes only and is not a required field.</QXZ>
+remote_agents-user_start User ID Start <QXZ>This is the starting User ID that is used when the remote agent entries are inserted into the system. If the Number of Lines is set higher than 1, this number is incremented by one until each line has an entry. Make sure you create a new user account with a user level of 4 or great if you want them to be able to use the vdremote.php page for remote web access of this account.</QXZ>
+remote_agents-number_of_lines Number of Lines <QXZ>This defines how many remote agent entries the system creates, and determines how many lines it thinks it can safely send to the number below.</QXZ>
+remote_agents-server_ip Server IP <QXZ>A remote agent entry is only good for one specific server, here is where you select which server you want.</QXZ>
+remote_agents-conf_exten External Extension <QXZ>This is the number that you want the calls forwarded to. Make sure that it is a full dial plan number and that if you need a 9 at the beginning you put it in here. Test by dialing this number from a phone on the system.</QXZ>
+remote_agents-extension_group Extension Group <QXZ>If set to something other than NONE or empty this will override the External Extension field and use the Extension Group entries that have the same extension group ID. Default is NONE for deactivated.</QXZ>
+remote_agents-status Status <QXZ>Here is where you turn the remote agent on and off. As soon as the agent is Active the system assumes that it can send calls to it. It may take up to 30 seconds once you change the status to Inactive to stop receiving calls.</QXZ>
+remote_agents-campaign_id Campaign <QXZ>Here is where you select the campaign that these remote agents will be logged into. Inbound needs to use the CLOSER campaign and select the inbound campaigns below that you want to receive calls from.</QXZ>
+remote_agents-on_hook_agent On-Hook Agent <QXZ>This option is only used for inbound calls going to this remote agent. This feature will call the remote agent and will not send the customer to the remote agent until the line is answered. Default is N for disabled.</QXZ>
+remote_agents-on_hook_ring_time On-Hook Ring Time <QXZ>This option is only used when the On-Hook Agent field above is set to Y and then only for inbound calls coming to this remote agent. This is the number of seconds that each call attempt will ring to try to get an answer. It is recommended that you set this to a few seconds less than it takes for a call to be sent to voicemail. Default is 15.</QXZ>
+remote_agents-closer_campaigns Inbound Groups <QXZ>Here is where you select the inbound groups you want to receive calls from if you have selected the CLOSER campaign.</QXZ>
+extension_groups-extension_group_id Extension Group <QXZ>This required field is where you enter the group ID that you want this extension to be put into. No spaces or special characters except for underscore letters and numbers.</QXZ>
+extension_groups-extension Extension <QXZ>This required field is where you put the dialplan extension that you want the remote agent calls to be sent to for this extension group entry.</QXZ>
+extension_groups-rank Rank <QXZ>This field allows you to rank the extension group entries that share the same extension group. Default is 0.</QXZ>
+extension_groups-campaign_groups Campaigns Groups <QXZ>In this field you can put a list of campaign IDs and or inbound group IDs that you want to restrict the use of the extension group for. List must be separate by pipes and have a pipe at the beginning and end of the string.</QXZ>
+campaign_lists LISTS WITHIN THIS CAMPAIGN <B><QXZ>The lists within this campaign are listed here, whether they are active is denoted by the Y or N and you can go to the list screen by clicking on the list ID in the first column.</QXZ></B>
+campaign_statuses CUSTOM STATUSES WITHIN THIS CAMPAIGN <B><QXZ>Through the use of custom campaign statuses, you can have statuses that only exist for a specific campaign. The Status must be 1-8 characters in length, the description must be 2-30 characters in length and Selectable defines whether it shows up in the system as a disposition. The human_answered field is used when calculating the drop percentage, or abandon rate. Setting human_answered to Y will use this status when counting the human-answered calls. The Category option allows you to group several statuses into a category that can be used for statistical analysis. There are also 7 additional settings that will define the kind of status: sale, dnc, customer contact, not interested, unworkable, scheduled callback, completed. The MIN SEC and MAX SEC fields for each status will determine whether an agent can select that status at the end of their call based upon the length of the call. If the call is 10 seconds and the MIN SEC for a status is set to 20 seconds, then the agent will not be able to select that status. Also, if a call is 40 seconds and the MAX SEC for a status is set to 30 seconds, then the agent will not be able to select that status.</QXZ></B>
+campaign_hotkeys CAMPAIGN_HOTKEYS TABLE <B><QXZ>Through the use of custom campaign hot keys, agents that use the agent web-client can hang up and disposition calls just by pressing a single key on their keyboard. There are two special HotKey options that you can use in conjunction with Alternate Phone number dialing, ALTPH2 - Alternate Phone Hot Dial and ADDR3-----Address3 Hot Dial allow an agent to use a hotkey to hang up their call, stay on the same lead, and dial another contact number from that lead. You can also use LTMG or XFTAMM as statuses to trigger an automatic transfer to the Leave-Voicemail option.</QXZ></B>
+lead_recycle LEAD_RECYCLE TABLE <B><QXZ>Through the use of lead recycling, you can call specific statuses of leads again at a specified interval without resetting the entire list. Lead recycling is campaign-specific and does not have to be a selected dialable status in your campaign. The attempt delay field is the number of seconds until the lead can be placed back in the hopper, this number must be at least 120 seconds. The attempt maximum field is the maximum number of times that a lead of this status can be attempted before the list needs to be reset, this number can be from 1 to 10. You can activate and deactivate a lead recycle entry with the provided links.</QXZ></B>
+pause_codes If the Agent Pause Codes Active field is set to active then the agents will be able to select from these pause codes when they click on the PAUSE button on their screens. This data is then stored in the agent log. The Pause code must contain only letters and numbers and be less than 7 characters long. The pause code name can be no longer than 30 characters.</QXZ> <QXZ>The Time Limit field, if enabled in System Settings, will change the color of the agent on the Real-Time Report if they are in that pause code for more than the defined amount of seconds.</QXZ> <QXZ>The Mgr Approval field, if enabled, will require a manager to go to the agent screen and enter their login credentials to allow the agent to enter that pause code. <QXZ>Time Report if they are in that pause code for more than the defined amount of seconds.</QXZ> <QXZ>The Mgr Approval field, if enabled, will require a manager to go to the agent screen and enter their login credentials to allow the agent to enter that pause code.</QXZ></B>
+auto_alt_dial_statuses AUTO ALT DIAL STATUSES <B><QXZ>If the Auto Alt-Number Dialing field is set, then the leads that are dispositioned under these auto alt dial statuses will have their alt_phone and-or address3 fields dialed after any of these no-answer statuses are set.</QXZ></B>
+campaigns-survey_fourth_audio_file Survey Fourth Audio File <QXZ>This is the fourth audio file to be played upon the selection by the customer of the Fourth Digit option.</QXZ>
+campaigns-survey_fourth_status Survey Fourth Status <QXZ>This is the fourth status used for the call upon the selection by the customer of the Fourth Digit option.</QXZ>
+campaigns-survey_fourth_exten Survey Fourth Extension <QXZ>This is the fourth extension used for the call upon the selection by the customer of the Fourth Digit option. Default is 8300 which immediately hangs up the call after the Audio File message is played.</QXZ>
+campaigns-script_top_dispo Script on top of Dispo <QXZ>If you are using an IFRAME in your SCRIPT tab contents, and the page you are using is sending statuses through the Agent API, you may want to use this feature to cover the Dispostion screen with the script tab after a call is hung up. Default is N for disabled.</QXZ>
+xfer_presets If the Campaign setting for presets is set to ENABLED then you have the ability to define Transfer-Conference presets that will be available to the agent allowing them to 3-way call these presets or blind transfer calls to these preset numbers. These presets also have an option to hide the number associated with each preset from the agent. <QXZ>Conference presets that will be available to the agent allowing them to 3-way call these presets or blind transfer calls to these preset numbers. These presets also have an option to hide the number associated with each preset from the agent.</QXZ>
+campaign_cid_areacodes CAMPAIGN CID AREACODES <B><QXZ>If the System Setting for Areacode CIDs is enabled and the Campaign setting for Use Custom CallerID is set to AREACODE then you have the ability to define Areacode CIDs that will be used when outbound calling to leads in this specific campaign. You can add multiple callerIDs per areacode and you can activate and deactivate them each in real time. If more than one callerID is active for a specific areacode then the system will use the callerid that has been used the least number of times today. If no callerIDs are active for the areacode then the campaign CallerID or list override CallerID will be used. An areacode in this section can be from 2 to 5 digits in length, and if a shorter defined areacode overlaps with a longer areacode then the longer areacode will be used. For example, if the areacodes 31 and 312 are both defined and active for a campaign, then areacode 312 would be used for phone number 3125551212.</QXZ></B>
+cid_groups CID Groups <QXZ>CID Groups are very similar to Campaign AC-CID, except with CID Groups you can use the same set of CIDs across multiple campaigns, and you can also define CID Groups on a per-state basis as well as per-areacode, instead of just by areacode like with Campaign AC-CID. If the STATE type is used, then the STATE value should match the state field for a lead, and if no match is found, the dialer will use the campaign CID as a default.</QXZ>
+inbound_groups-park_ext Park Music-on-Hold <QXZ>This optional setting will override the agent campaign setting for Park Music-on-Hold, if populated. Default is empty for disabled.</QXZ>
+inbound_groups-populate_lead_source Populate Lead Source <QXZ>If this option is not DISABLED and there is no source_id channel variable set on the call, then the system will fill the source_id lead field with one of the other options when leads are added with an inbound call. INBOUND_NUMBER will use the inbound phone number dialed. BLANK will leave the source_id field blank. DISABLED will use the default behavior which will set the source_id field to VDCL. Default is DISABLED.</QXZ>
+user_groups-user_group User Group <QXZ>This is the short name of a User group, try not to use any spaces or punctuation for this field. max 20 characters, minimum of 2 characters.</QXZ>
+user_groups-group_name Group Name <QXZ>This is the description of the user group max of 40 characters.</QXZ>
+user_groups-forced_timeclock_login Force Timeclock Login <QXZ>This option allows you to not let an agent log in to the agent interface if they have not logged into the timeclock. Default is N. There is an option to exempt admin users, levels 8 and 9.</QXZ>
+user_groups-shift_enforcement Shift Enforcement <QXZ>This setting allows you to restrict agent logins based upon the shifts that are selected below. OFF will not enforce shifts at all. START will only enforce the login time but will not affect an agent that is running over their shift time if they are already logged in. ALL will enforce shift start time and will log an agent out after they run over the end of their shift time. Default is OFF.</QXZ>
+user_groups-group_shifts Group Shifts <QXZ>This is a selectable list of shifts that can restrict the agents login time on the system.</QXZ>
+user_groups-allowed_campaigns Allowed Campaigns <QXZ>This is a selectable list of Campaigns to which members of this user group can log in to. The ALL-CAMPAIGNS option allows the users in this group to see and log in to any campaign on the system.</QXZ>
+user_groups-agent_status_viewable_groups Agent Status Viewable Groups <QXZ>This is a selectable list of User Groups and user functions to which members of this user group can view the status of as well as transfer calls to inside of the agent screen. The ALL-GROUPS option allows the users in this group to see and transfer calls to any user on the system. The CAMPAIGN-AGENTS option allows users in this group to see and transfer calls to any user in the campaign that they are logged into. The NOT-LOGGED-IN-AGENTS option allows all users in the system to be displayed, even if they are not logged-in currently.</QXZ>
+user_groups-agent_status_view_time Agent Status View Time <QXZ>This option defines whether the agent will see the amount of time that users in their agent sidebar have been in their current status. Default is N for no or disabled.</QXZ>
+user_groups-agent_call_log_view Agent Call Log View <QXZ>This option defines whether the agent will be able to see their call log for calls handled through the agent screen. Default is N for no or disabled.</QXZ>
+user_groups-agent_xfer_options Agent Transfer Options <QXZ>These options allow for the disabling of specific buttons in the Transfer Conference section of the Agent interface. Default is Y for yes or enabled.</QXZ>
+user_groups-agent_fullscreen Agent Fullscreen <QXZ>This option if set to Y will set the height and width of the agent screen to the size of the web browser window without any allowance for the Agents View, Calls in Queue View or Calls in Session view. Default is N for no or disabled.</QXZ>
+user_groups-agent_allowed_chat_groups Agent Allowed Chat Groups <QXZ>This is a selectable list of User Groups and user functions to which members of this user group can view the status of as well as transfer calls to inside of the agent screen. The ALL-GROUPS option allows the users in this group to see and transfer calls to any user on initiate an internal chat to within the agent screen. The CAMPAIGN-AGENTS option allows users in this group to see and start chats with any user in the campaign that they are logged into.</QXZ>
+user_groups-allowed_reports Allowed Reports <QXZ>If a user in this group is set to user level 7 or higher, then this feature can be used to restrict the reports that the users can view. Default is ALL. If you want to select more than one report then press the Ctrl key on your keyboard as you select the reports.</QXZ>
+user_groups-allowed_custom_reports Allowed Custom Reports <QXZ>If a user in this group is set to user level 7 or higher, then this feature can be used to restrict the custom reports that the users can view. Access is determined as reports are added from the custom reports admin page, for example, ALL is not the default. If you want to select more than one report then press the Ctrl key on your keyboard as you select the reports.</QXZ>
+user_groups-admin_ip_list Admin IP Whitelist <QXZ>If enabled, this will restrict administration web screen use to only be allowed from the selected list of IP Addresses. Default is DISABLED.</QXZ>
+user_groups-agent_ip_list Agent IP Whitelist <QXZ>If enabled, this will restrict agent web screen use to only be allowed from the selected list of IP Addresses. Default is DISABLED.</QXZ>
+user_groups-api_ip_list API IP Whitelist <QXZ>If enabled, this will restrict API use to only be allowed from the selected list of IP Addresses. Please note that some API functions need to be done from the servers themselves, so if you enable this, you may need to add internal server IP Addresses for those functions to continue to work. Default is DISABLED.</QXZ>
+user_groups-admin_viewable_groups Allowed User Groups <QXZ>This is a selectable list of User Groups to which members of this user group can view and possibly edit. User Groups can restrict access to almost all aspects of the system, from inbound DIDs to phones to voicemail boxes. The --ALL-- option allows the users in this group to see and log in to any record on the system if their user permissions allow for it.</QXZ>
+user_groups-admin_viewable_call_times Allowed Call Times <QXZ>This is a selectable list of Call Times to which members of this user group can use in campaigns, in-groups and call menus. The --ALL-- option allows the users in this group to use all call times in the system.</QXZ>
+user_groups-webphone_url_override Webphone URL Override <QXZ>This setting allows you to set an alternate webphone URL just for the members of one user group. Default is empty.</QXZ>
+user_groups-webphone_systemkey_override Webphone System Key Override <QXZ>This setting allows you to set an alternate webphone System Key just for the members of one user group. Default is empty.</QXZ>
+user_groups-webphone_dialpad_override Webphone Dialpad Override <QXZ>This setting allows you to activate or deactivate the dialpad on the webphone just for the members of one user group. Default is DISABLED. TOGGLE will allow the user to view and hide the dialpad by clicking a link. TOGGLE_OFF will default to not show the dialpad on first load, but will allow the user to show the dialpad by clicking on the dialpad link.</QXZ>
+user_groups-webphone_layout Webphone Layout Override <QXZ>For the WebRTC phone, this setting will allow you to use an alternate layout for all users within this user group, overriding whatever is set in the phone webphone layout field. Default is blank.</QXZ>
+user_groups-qc_allowed_campaigns QC Allowed Campaigns <QXZ>This is a selectable list of Campaigns which members of this user group will be able to QC. The ALL-CAMPAIGNS option allows the users in this group to QC any campaign on the system.</QXZ>
+user_groups-qc_allowed_inbound_groups QC Allowed Inbound Groups <QXZ>This is a selectable list of Inbound Groups which members of this user group will be able to QC. The ALL-GROUPS option allows the users in this user group to QC any inbound group on the system.</QXZ>
+scripts-script_id Script ID <QXZ>This is the short name of a Script. This needs to be a unique identifier. Try not to use any spaces or punctuation for this field. max 20 characters, minimum of 2 characters.</QXZ>
+scripts-script_name Script Name <QXZ>This is the title of a Script. This is a short summary of the script. max 50 characters, minimum of 2 characters. There should be no spaces or punctuation of any kind in this field.</QXZ>
+scripts-script_comments Script Comments <QXZ>This is where you can place comments for an agent screen Script such as -changed to free upgrade on Sept 23-. max 255 characters, minimum of 2 characters.</QXZ>
+scripts-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+scripts-script_text Script Text <QXZ>This is where you place the content of an agent screen Script. Minimum of 2 characters. You can have customer information be auto-populated in this script using --A--field--B-- where field is one of the following fieldnames: vendor_lead_code, source_id, list_id, gmt_offset_now, called_since_last_reset, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, lead_id, campaign, phone_login, group, channel_group, SQLdate, epoch, uniqueid, customer_zap_channel, server_ip, SIPexten, session_id, dialed_number, dialed_label, rank, owner, camp_script, in_script, script_width, script_height, recording_filename, recording_id, user_custom_one, user_custom_two, user_custom_three, user_custom_four, user_custom_five, preset_number_a, preset_number_b, preset_number_c, preset_number_d, preset_number_e, preset_number_f, preset_dtmf_a, preset_dtmf_b, did_id, did_extension, did_pattern, did_description, closecallid, xfercallid, agent_log_id, entry_list_id, call_id, user_group, called_count, TABLEper_call_notes, MANUALDIALLINK, EMAILinbound_message. For example, this sentence would print the persons name in it----<BR><BR> Hello, can I speak with --A--first_name--B-- --A--last_name--B-- please? Well hello --A--title--B-- --A--last_name--B-- how are you today?<BR><BR> This would read----<BR><BR>Hello, can I speak with John Doe please? Well hello Mr. Doe how are you today?<BR><BR> You can also use an iframe to load a separate window within the SCRIPT tab, here is an example with prepopulated variables:</QXZ><DIV style='height:200px;width:400px;background:white;overflow:scroll;font-size:12px;font-family:sans-serif;' id=iframe_example><iframe src='http://www.sample.net/test_output.php?lead_id=--A--lead_id--B--&vendor_id=--A--vendor_lead_code--B--&list_id=--A--list_id--B--&gmt_offset_now=--A--gmt_offset_now--B--&phone_code=--A--phone_code--B--&phone_number=--A--phone_number--B--&title=--A--title--B--&first_name=--A--first_name--B--&middle_initial=--A--middle_initial--B--&last_name=--A--last_name--B--&address1=--A--address1--B--&address2=--A--address2--B--&address3=--A--address3--B--&city=--A--city--B--&state=--A--state--B--&province=--A--province--B--&postal_code=--A--postal_code--B--&country_code=--A--country_code--B--&gender=--A--gender--B--&date_of_birth=--A--date_of_birth--B--&alt_phone=--A--alt_phone--B--&email=--A--email--B--&security_phrase=--A--security_phrase--B--&comments=--A--comments--B--&user=--A--user--B--&campaign=--A--campaign--B--&phone_login=--A--phone_login--B--&fronter=--A--fronter--B--&closer=--A--user--B--&group=--A--group--B--&channel_group=--A--group--B--&SQLdate=--A--SQLdate--B--&epoch=--A--epoch--B--&uniqueid=--A--uniqueid--B--&customer_zap_channel=--A--customer_zap_channel--B--&server_ip=--A--server_ip--B--&SIPexten=--A--SIPexten--B--&session_id=--A--session_id--B--&dialed_number=--A--dialed_number--B--&dialed_label=--A--dialed_label--B--&rank=--A--rank--B--&owner=--A--owner--B--&phone=--A--phone--B--&camp_script=--A--camp_script--B--&in_script=--A--in_script--B--&script_width=--A--script_width--B--&script_height=--A--script_height--B--&recording_filename=--A--recording_filename--B--&recording_id=--A--recording_id--B--&user_custom_one=--A--user_custom_one--B--&user_custom_two=--A--user_custom_two--B--&user_custom_three=--A--user_custom_three--B--&user_custom_four=--A--user_custom_four--B--&user_custom_five=--A--user_custom_five--B--&preset_number_a=--A--preset_number_a--B--&preset_number_b=--A--preset_number_b--B--&preset_number_c=--A--preset_number_c--B--&preset_number_d=--A--preset_number_d--B--&preset_number_e=--A--preset_number_e--B--&preset_number_f=--A--preset_number_f--B--&preset_dtmf_a=--A--preset_dtmf_a--B--&preset_dtmf_b=--A--preset_dtmf_b--B--&did_id=--A--did_id--B--&did_extension=--A--did_extension--B--&did_pattern=--A--did_pattern--B--&did_description=--A--did_description--B--&closecallid=--A--closecallid--B--&xfercallid=--A--xfercallid--B--&agent_log_id=--A--agent_log_id--B--&entry_list_id=--A--entry_list_id--B--&call_id=--A--call_id--B--&&user_group=--A--user_group--B--&&' style='width:580;height:290;background-color:transparent;' scrolling='auto' frameborder='0' allowtransparency='true' id='popupFrame' name='popupFrame' width='460' height='290' STYLE='z-index:17'></iframe></DIV><BR><QXZ>You can also use a special variable IGNORENOSCROLL to force scroll bars on the script tab even if you are using an iframe within it.</QXZ>
+scripts-active Active <QXZ>This determines whether this script can be selected to be used by a campaign.</QXZ>
+scripts-script_color Script Color <QXZ>This determines the background color of the script as displayed in the agent screen. default is white.</QXZ>
+lead_filters-lead_filter_id Filter ID <QXZ>This is the short name of a Lead Filter. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 10 characters, minimum of 2 characters.</QXZ>
+lead_filters-lead_filter_name Filter Name <QXZ>This is a more descriptive name of the Filter. This is a short summary of the filter. max 30 characters, minimum of 2 characters.</QXZ>
+lead_filters-lead_filter_comments Filter Comments <QXZ>This is where you can place comments for a Filter such as -calls all California leads-. max 255 characters, minimum of 2 characters.</QXZ>
+lead_filters-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+lead_filters-lead_filter_sql Filter SQL <QXZ>This is where you place the SQL query fragment that you want to filter by. do not begin or end with an AND, that will be added by the hopper cron script automatically. an example SQL query that would work here is- called_count > 4 and called_count < 8</QXZ>
+call_times-call_time_id Call Time ID <QXZ>This is the short name of a Call Time Definition. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 10 characters, minimum of 2 characters.</QXZ>
+call_times-call_time_name Call Time Name <QXZ>This is a more descriptive name of the Call Time Definition. This is a short summary of the Call Time definition. max 30 characters, minimum of 2 characters.</QXZ>
+call_times-call_time_comments Call Time Comments <QXZ>This is where you can place comments for a Call Time Definition such as -10am to 4pm with extra call state restrictions-. max 255 characters.</QXZ>
+call_times-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+call_times-ct_default_start Default Start and Stop Times <QXZ>This is the default time that calling will be allowed to be started or stopped within this call time definition if the day-of-the-week start time is not defined. 0 is midnight. To prevent calling completely set this field to 2400 and set the Default Stop time to 2400. To allow calling 24 hours a day set the start time to 0 and the stop time to 2400. For inbound only, you can also set the stop call time higher than 2400 if you want the call time to go beyond midnight. So if you want your call time to run from 6 am until 2 am the next day, you would put 0600 as the start time and 2600 as the stop time.</QXZ>
+call_times-ct_sunday_start Weekday Start and Stop Times <QXZ>These are the custom times per day that can be set for the call time definition. same rules apply as with the Default start and stop times.</QXZ>
+call_times-default_afterhours_filename_override After Hours Filename Override <QXZ>These fields allow you to override the After Hours message for inbound groups if it is set to something. Default is empty.</QXZ>
+call_times-ct_state_call_times State Call Time Definitions <QXZ>This is the list of State specific call time definitions that are followed in this Call Time Definition.</QXZ>
+call_times-state_call_time_state State Call Time State <QXZ>This is the two letter code for the state that this calling time definition is for. For this to be in effect the local call time that is set in the campaign must have this state call time record in it as well as all of the leads having two letter state codes in them.</QXZ>
+call_times-holiday_id Holiday ID <QXZ>This is the short name of a Holiday Definition. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 30 characters, minimum of 2 characters.</QXZ>
+call_times-holiday_name Holiday Name <QXZ>This is a more descriptive name of the Holiday Definition. This is a short summary of the Holiday definition. max 100 characters, minimum of 2 characters.</QXZ>
+call_times-holiday_comments Holiday Comments <QXZ>This is where you can place comments for a Holiday Definition such as -10am to 4pm boxing day restrictions-. max 255 characters.</QXZ>
+call_times-holiday_date Holiday Date <QXZ>This is the date of the holiday.</QXZ>
+call_times-holiday_status Holiday Status <QXZ>This is the status of the holiday entry. ACTIVE status means that the holiday will be enabled on the holiday date. INACTIVE status means that the holiday will be ignored even on the holiday date. EXPIRED means that the holiday has passed its holiday date. Default is INACTIVE.</QXZ>
+phones-agent_park_on_extension Agent Park Exten <QXZ>This is the default Parking extension for the client apps. Verify that a different one works before you change this.</QXZ>
+shifts-shift_id Shift ID <QXZ>This is the short name of a system Shift Definition. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 20 characters, minimum of 2 characters.</QXZ>
+shifts-shift_name Shift Name <QXZ>This is a more descriptive name of the Shift Definition. This is a short summary of the Shift definition. max 50 characters, minimum of 2 characters.</QXZ>
+shifts-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+shifts-shift_start_time Shift Start Time <QXZ>This is the time that the campaign shift begins. Must only be numbers, 9:30 AM would be 0930 and 5:00 PM would be 1700.</QXZ>
+shifts-shift_length Shift Length <QXZ>This is the time in Hours and Minutes that the campaign shift lasts. 8 hours would be 08:00 and 7 hours and 30 minutes would be 07:30.</QXZ>
+shifts-shift_weekdays Shift Weekdays <QXZ>In this section you should choose the days of the week that this shift is active.</QXZ>
+shifts-report_option Report Option <QXZ>This option allows this specific shift to show up in selected reports that support this option.</QXZ>
+shifts-report_rank Report Rank <QXZ>This option allows you to rank shifts in selected reports that support this option.</QXZ>
+audio_store Audio Store <QXZ>This utility allows you to upload audio files to the web server so that they can be distributed to all of the system servers in a multi-server cluster. An important note, only two audio file types will work, .wav files that are PCM Mono 16bit 8k and .gsm files that are 8bit 8k. Please verify that your files are properly formatted before uploading them here.</QXZ>
+music_on_hold-moh_id Music On Hold ID <QXZ>This is the short name of a Music On Hold entry. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 100 characters, minimum of 2 characters.</QXZ>
+music_on_hold-moh_name Music On Hold Name <QXZ>This is a more descriptive name of the Music On Hold entry. This is a short summary of the Music On Hold context and will show as a comment in the musiconhold conf file. max 255 characters, minimum of 2 characters.</QXZ>
+music_on_hold-active Active <QXZ>This option allows you to set the Music On Hold entry to active or inactive. Inactive will remove the entry from the conf files.</QXZ>
+music_on_hold-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+music_on_hold-random Random Order <QXZ>This option allows you to define the playback of the audio files in a random order. If set to N then the defined order will be used.</QXZ>
+music_on_hold-filename Filename <QXZ>To add a new audio file to a Music On Hold entry the file must first be in the audio store, then you can select the file and click submit to add it to the file list. Music on hold is updated once per minute if there have been changes made. Any files not listed in a music on hold entry that are present in the music on hold folder will be deleted.</QXZ>
+tts_prompts-tts_id TTS ID <QXZ>This is the short name of a TTS entry. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 50 characters, minimum of 2 characters.</QXZ>
+tts_prompts-tts_name TTS Name <QXZ>This is a more descriptive name of the TTS entry. This is a short summary of the TTS definition. max 100 characters, minimum of 2 characters.</QXZ>
+tts_prompts-active Active <QXZ>This option allows you to set the TTS entry to active or inactive.</QXZ>
+tts_prompts-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+tts_prompts-tts_voice TTS Voice <QXZ>This is where you define the voice to be used in the TTS generation. Default is Allison-8kHz.</QXZ>
+tts_prompts-tts_text TTS Text <QXZ>This is the actual Text To Speech data field that is sent to Cepstral for creation of the audio file to be played to the customer. you can use Speech Synthesis Markup Language -SSML- in this field, for example,</QXZ> <break time='1000ms'/> <QXZ>for a 1 second break. You can also use several variables such as first name, last name and title as system variables just like you do in a Script: --A--first_name--B--. If you have static audio files that you want to use based upon the value of one of the fields you can use those as well with C and D tags. The file names must be all lower case and they must be 8k 16bit pcm wav files. The field name must be the same but without the .wav in the filename. For example --C----A--address3--B----D-- would first find the value for address3, then it would try to find an audio file matching that value to put it into the prompt. Here is a list of the available variables: lead_id, entry_date, modify_date, status, user, vendor_lead_code, source_id, list_id, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, called_count, last_local_call_time, rank, owner</QXZ>
+voicemail-voicemail_id Voicemail ID <QXZ>This is the all numbers identifier of this mailbox. This must not be a duplicate of an existing voicemail ID or the voicemail ID of a phone on the system, minimum of 2 characters.</QXZ>
+voicemail-fullname Name <QXZ>This is name associated with this voicemail box. max 100 characters, minimum of 2 characters.</QXZ>
+voicemail-pass Password <QXZ>This is the password that is used to gain access to the voicemail box when dialing in to check messages max 10 characters, minimum of 2 characters.</QXZ>
+voicemail-active Active <QXZ>This option allows you to set the voicemail box to active or inactive. If the box is inactive you cannot leave messages on it and you cannot check messages in it.</QXZ>
+voicemail-email Email <QXZ>This optional setting allows you to have the voicemail messages sent to an email account, if your system is set up to send out email. If this field is empty then no emails will be sent out.</QXZ>
+voicemail-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+voicemail-delete_vm_after_email Delete Voicemail After Email <QXZ>This optional setting allows you to have the voicemail messages deleted from the system after they have been emailed out. Default is N.</QXZ>
+voicemail-show_vm_on_summary Show VM on Summary Screen <QXZ>This option will display this Voicemail Box information on the summary page seen when logging into the administration page. It will show the box name, new message count, old count, and total messages in the box. Note the table will not be shown unless you have set at least one mailbox to Y. Default is N for off.</QXZ>
+voicemail-voicemail_greeting Voicemail Greeting <QXZ>This optional setting allows you to define a voicemail greeting audio file from the audio store. Default is blank.</QXZ>
+voicemail-voicemail_timezone Voicemail Zone <QXZ>This setting allows you to set the zone that this voicemail box will be set to when the time is logged for a message. Default is set in the System Settings.</QXZ>
+voicemail-voicemail_options Voicemail Options <QXZ>This optional setting allows you to define additional voicemail settings. It is recommended that you leave this blank unless you know what you are doing.</QXZ>
+users-alter_admin_interface_options Alter Admin Interface Options <QXZ>Changing this setting to 1 will allow this user to alter admin interface options.</QXZ>
+list_loader Admin lead loader <QXZ> The basic web-based lead loader is designed simply to take a lead file - up to 8MB in size - that is either tab or pipe delimited and load it into the list table. The lead loader allows for field choosing and TXT- Plain Text, CSV- Comma Separated Values and XLS- Excel file formats. The lead loader does not do data validation, but it does allow you to check for duplicates in itself, within the campaign or within the entire system. Also, make sure that you have created the list that these leads are to be under so that you can use them. Here is a list of the fields in their proper order for the lead files: </QXZ><OL><LI><QXZ>Vendor Lead Code - shows up in the Vendor ID field of the GUI</QXZ><LI><QXZ>Source Code - internal use only for admins and DBAs</QXZ><LI><QXZ>List ID - the list number that these leads will show up under</QXZ><LI><QXZ>Phone Code - the prefix for the phone number - 1 for US, 44 for UK, 61 for AUS, etc</QXZ><LI><QXZ>Phone Number - must be at least 8 digits long</QXZ><LI><QXZ>Title - title of the customer - Mr. Ms. Mrs, etc...</QXZ><LI><QXZ>First Name</QXZ><LI><QXZ>Middle Initial</QXZ><LI><QXZ>Last Name</QXZ><LI><QXZ>Address Line 1</QXZ><LI><QXZ>Address Line 2</QXZ><LI><QXZ>Address Line 3</QXZ><LI><QXZ>City</QXZ><LI><QXZ>State - limited to 2 characters</QXZ><LI><QXZ>Province</QXZ><LI><QXZ>Postal Code</QXZ><LI><QXZ>Country</QXZ><LI><QXZ>Gender</QXZ><LI><QXZ>Date of Birth</QXZ><LI><QXZ>Alternate Phone Number</QXZ><LI><QXZ>Email Address</QXZ><LI><QXZ>Security Phrase</QXZ><LI><QXZ>Comments</QXZ><LI><QXZ>Rank</QXZ><LI><QXZ>Owner</QXZ></OL><BR><QXZ>NOTES: The Excel Lead loader functionality is enabled by a series of perl scripts and needs to have a properly configured /etc/astguiclient.conf file in place on the web server. Also, a couple perl modules must be loaded for it to work as well - OLE-Storage_Lite and Spreadsheet-ParseExcel. You can check for runtime errors in these by looking at your apache error_log file. Also, for duplication checks against campaign lists, the list that has new leads going into it does need to be created in the system before you start to load the leads.</QXZ>
+admin_phones_bulk_insert-servers Servers <QXZ>This is a list of the server IP addresses of existing servers in the system that you want the phone entries to be populated across. These must be valid IP addresses, they must be active in the system and you must put one per line in this text area input box.</QXZ>
+admin_phones_bulk_insert-phones Phones <QXZ>This is a list of the phone extensions that you want to be created on all of the servers listed above. The phone extensions should be letters and numbers only, with no special characters and you must put one per line in this text area box.</QXZ>
+list_loader-duplicate_check Duplicate Checking <QXZ>The duplicate options allow you to check for duplicate entries as you load the leads into the system. You can select to check for duplicates within only the same list, only the same campaign lists or within the entire system. If you have chosen a duplicate check method, you can also optionally select the only specific statuses that you want to duplicate check against.</QXZ>
+list_loader-file_layout File layout <QXZ>The layout of the file you are loading. Standard Format uses the pre-defined standard file format. Custom layout allows the user to define the layout of the file themselves. Custom template is a hybrid of the previous two options, which allows the user to use a custom format they have defined previously and saved using the Custom Template Maker.</QXZ>
+list_loader-template_id Template ID <QXZ>If the user has selected Custom layout from the File layout options, then this the template the lead loader will use. It will also override the selected list ID with the list ID that was assigned to the selected template when it was created.</QXZ>
+list_loader-state_conversion State Abbreviation Lookup <QXZ>If your lead file has state names spelled out and you would like to load them into the state field as their two-character abbreviations, this feature will look up the abbreviation from the internal database. Default is DISABLED.</QXZ>
+phones-extension Phone Extension <QXZ>This field is where you put the phones name as it appears to Asterisk not including the protocol or slash at the beginning. For Example: for the SIP phone SIP/test101 the Phone extension would be test101. Also, for IAX2 phones: IAX2/IAXphone1@IAXphone1 would be IAXphone1. For Zap and Dahdi attached channelbank or FXS phones make sure you put the full channel number without the prefix: Zap/25-1 would be 25-1. Another note, make sure you set the Protocol field below correctly for your type of phone. For SIP and IAX phones, this field should not contain any dashes.</QXZ>
+phones-dialplan_number Dial Plan Number <QXZ>This field is for the number you dial to have the phone ring. This number is defined in the extensions.conf file of your Asterisk server</QXZ>
+phones-voicemail_id Voicemail Box <QXZ>This field is for the voicemail box that the messages go to for the user of this phone. We use this to check for voicemail messages and for the user to be able to use the VOICEMAIL button on astGUIclient app.</QXZ>
+phones-voicemail_timezone Voicemail Zone <QXZ>This setting allows you to set the zone that this voicemail box will be set to when the time is logged for a message. Default is set in the System Settings.</QXZ>
+phones-voicemail_options Voicemail Options <QXZ>This optional setting allows you to define additional voicemail settings. It is recommended that you leave this blank unless you know what you are doing.</QXZ>
+phones-outbound_cid Outbound CallerID <QXZ>This field is where you would enter the callerID number that you would like to appear on outbound calls placed form the astguiclient web-client. This does not work on RBS, non-PRI, T1/E1s.</QXZ>
+phones-outbound_alt_cid Outbound Alt CallerID <QXZ>This optional field is where you can enter an alternate callerID number that can be used in certain cases in place of the original Outbound Caller ID number. Using this will require custom dialplan entries for it to work. Default is blank.</QXZ>
+phones-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+phones-phone_ip Phone IP address <QXZ>This field is for the phone IP address if it is a VOIP phone. This is an optional field</QXZ>
+phones-computer_ip Computer IP address <QXZ>This field is for the user computer IP address. This is an optional field</QXZ>
+phones-server_ip Server IP <QXZ>This menu is where you select which server the phone is active on.</QXZ>
+phones-login Agent Screen Login <QXZ>The login used for the phone user to login to the client applications, like the agent screen.</QXZ>
+phones-pass Login Password <QXZ> The password used for the phone user to login to the web-based client applications. IMPORTANT, this is the password only for the agent web interface phone login, to change the sip.conf or iax.conf password, or secret, for this phone device you need to modify the Registration Password in the next field.</QXZ>
+phones-conf_secret Registration Password <QXZ>This is the secret, or password, for the phone in the iax or sip auto-generated conf file for this phone. Limit is 20 characters alphanumeric dash and underscore accepted. Default is test. Formerly called Conf File Secret. A strong registration password should be at least 8 characters in length and have lower case and upper case letters as well as at least one number.</QXZ>
+phones-is_webphone Set As Webphone <QXZ> Setting this option to Y will attempt to load a web-based phone when the agent logs into their agent screen. Default is N. The Y_API_LAUNCH option can be used with the agent API to launch the webphone in a separate Iframe or window.</QXZ>
+phones-webphone_dialpad Webphone Dialpad <QXZ> This setting allows you to activate or deactivate the dialpad for this webphone. Default is Y for enabled. TOGGLE will allow the user to view and hide the dialpad by clicking a link. This feature is not available on all webphone versions. TOGGLE_OFF will default to not show the dialpad on first load, but will allow the user to show the dialpad by clicking on the dialpad link.</QXZ>
+phones-webphone_auto_answer Webphone Auto-Answer <QXZ> This setting allows the web phone to be set to automatically answer calls that come in by setting it to Y, or to have calls ring by setting it to N. Default is Y.</QXZ>
+phones-webphone_dialbox Webphone Dialbox <QXZ>For the WebRTC phone, this setting will allow the number to dial input box to be active. Default is Y.</QXZ>
+phones-webphone_mute Webphone Mute <QXZ>For the WebRTC phone, this setting will allow the mute button to be active. Default is Y.</QXZ>
+phones-webphone_volume Webphone Volume <QXZ>For the WebRTC phone, this setting will allow the volume buttons to be active. Default is Y.</QXZ>
+phones-webphone_debug Webphone Debug <QXZ>For the WebRTC phone, this setting will show debug output. Default is N.</QXZ>
+phones-webphone_layout Webphone Layout <QXZ>For the WebRTC phone, this setting will allow you to use an alternate layout. Default is blank.</QXZ>
+phones-use_external_server_ip Use External Server IP <QXZ> If using as a web phone, you can set this to Y to use the servers External IP to register to instead of the Server IP. Default is empty.</QXZ>
+phones-status Status <QXZ>The status of the phone in the system, ACTIVE and ADMIN allow for GUI clients to work. ADMIN allows access to this administrative web site. All other statuses do not allow GUI or Admin web access.</QXZ>
+phones-active Active Account <QXZ>Whether the phone is active to put it in the list in the GUI client.</QXZ>
+phones-phone_type Phone Type <QXZ>Purely for administrative notes.</QXZ>
+phones-fullname Full Name <QXZ>Used by the GUIclient in the list of active phones.</QXZ>
+phones-company Company <QXZ>Purely for administrative notes.</QXZ>
+phones-email Phones Email <QXZ>The email address associated with this phone entry. This is used for voicemail settings. Upon placing an email in this field, you are activating the process to drop voice mails to the email address entered.</QXZ>
+phones-delete_vm_after_email Delete Voicemail After Email <QXZ>This optional setting allows you to have the voicemail messages deleted from the system after they have been emailed out. Default is N.</QXZ>
+phones-voicemail_greeting Voicemail Greeting <QXZ>This optional setting allows you to define a voicemail greeting audio file from the audio store. Default is blank.</QXZ>
+phones-voicemail_instructions Voicemail Instructions <QXZ>This setting allows you to define if the voicemail instructions will play after the voicemail greeting when a call rings on the agent extension and times out to voicemail. Default is Y.</QXZ>
+phones-show_vm_on_summary Show VM on Summary Screen <QXZ>This option will display this Voicemail Box information on the summary page seen when logging into the administration page. It will show the box name, new message count, old count, and total messages in the box. Note the table will not be shown unless you have set at least one mailbox to Y. Default is N for off.</QXZ>
+phones-unavail_dialplan_fwd_exten Unavailable Dialplan Forward <QXZ>If this field is populated, any calls sent to this phone that go unanswered will be sent to a dialplan extension instead of going to the phone voicemail box. If context is left blank then the call will go to the extension at the default context. Default is blank for disabled.</QXZ>
+phones-picture Picture <QXZ>Not yet Implemented.</QXZ>
+phones-messages New Messages <QXZ>Number of new voicemail messages for this phone on the Asterisk server.</QXZ>
+phones-old_messages Old Messages <QXZ>Number of old voicemail messages for this phone on the Asterisk server.</QXZ>
+phones-protocol Client Protocol <QXZ>The protocol that the phone uses to connect to the Asterisk server: SIP, IAX2, Zap . Also, there is EXTERNAL for remote dial numbers or speed dial numbers that you want to list as phones.</QXZ>
+phones-local_gmt Local GMT <QXZ>The difference from Greenwich Mean time, or ZULU time where the phone is located. DO NOT ADJUST FOR DAYLIGHT SAVINGS TIME. This is used by the campaign to accurately display the system time and customer time, as well as accurately log when events happen.</QXZ>
+phones-phone_ring_timeout Phone Ring Timeout <QXZ>This is the amount of time, in seconds, that the phone will ring in the dialplan before sending the call to voicemail. Default is 60 seconds.</QXZ>
+phones-on_hook_agent On-Hook Agent Login <QXZ>This option is only used for inbound calls going to an agent logged in with this phone. This feature will call the agent and will not send the customer to the agents session until the line is answered. Default is N for disabled.</QXZ>
+phones-ASTmgrUSERNAME Manager Login <QXZ>This is the login that the GUI clients for this phone will use to access the Database where the server data resides.</QXZ>
+phones-ASTmgrSECRET Manager Secret <QXZ>This is the password that the GUI clients for this phone will use to access the Database where the server data resides.</QXZ>
+phones-login_user Agent Default User <QXZ>This is to place a default value in the agent user field whenever this phone user opens the client app. Leave blank for no user.</QXZ>
+phones-login_pass Agent Default Pass <QXZ>This is to place a default value in the agent password field whenever this phone user opens the client app. Leave blank for no pass.</QXZ>
+phones-login_campaign Agent Default Campaign <QXZ>This is to place a default value in the agent screen campaign field whenever this phone user opens the client app. Leave blank for no campaign.</QXZ>
+phones-park_on_extension Park Exten <QXZ>This is the default Parking extension for the client apps. Verify that a different one works before you change this.</QXZ>
+phones-conf_on_extension Conf Exten <QXZ>This is the default Conference park extension for the client apps. Verify that a different one works before you change this.</QXZ>
+phones-park_on_filename Agent Park File <QXZ>This is the default agent screen park extension file name for the client apps. Verify that a different one works before you change this. limited to 10 characters.</QXZ>
+phones-monitor_prefix Monitor Prefix <QXZ>This is the dial plan prefix for monitoring of Zap channels automatically within the astGUIclient app. Only change according to the extensions.conf ZapBarge extensions records.</QXZ>
+phones-recording_exten Recording Exten <QXZ>This is the dial plan extension for the recording extension that is used to drop into meetme conferences to record them. It usually lasts upto one hour if not stopped. verify with extensions.conf file before changing.</QXZ>
+phones-voicemail_exten VMAIL Main Exten <QXZ>This is the dial plan extension going to check your voicemail. verify with extensions.conf file before changing.</QXZ>
+phones-voicemail_dump_exten VMAIL Dump Exten <QXZ>This is the dial plan prefix used to send calls directly to a user voicemail from a live call in the astGUIclient app. verify with extensions.conf file before changing.</QXZ>
+phones-voicemail_dump_exten_no_inst VMAIL Dump Exten NI <QXZ>This is the dial plan prefix used to send calls directly to a user voicemail from a live call in the astGUIclient app. This is the No Instructions setting.</QXZ>
+phones-ext_context Exten Context <QXZ>This is the dial plan context that the agent screen, primarily uses. It is assumed that all numbers dialed by the client apps are using this context so it is a good idea to make sure this is the most wide context possible. verify with extensions.conf file before changing. default is default.</QXZ>
+phones-phone_context Phone Context <QXZ>This is the dial plan context that this phone will use to dial out. If you are running a call center and you do not want your agents to be able to dial out outside of the agent screen application for example, then you would set this field to a dialplan context that does not exist, something like agent-nodial. default is default.</QXZ>
+phones-codecs_list Allowed Codecs <QXZ>You can define a comma delimited list of codecs to be set as the default codecs for this phone. Options for codecs include ulaw, alaw, gsm, g729, speex, g722, g723, g726, ilbc, ... Some of these codecs might not be available on your system, like g729 or g726. If the field is empty, then the system default codecs or the phone entry above this one will be used for the allowable codecs. Default is empty.</QXZ>
+phones-codecs_with_template Allowed Codecs With Template <QXZ>Setting this option to 1 will include the codecs defined above even if a conf file template is used. Default is 0.</QXZ>
+phones-conf_qualify Conf Qualify <QXZ>This setting allows you to add or remove the qualify entry in the Asterisk conf file for this phone if it is IAX type. Default is Y for active.</QXZ>
+phones-dtmf_send_extension DTMF send Channel <QXZ>This is the channel string used to send DTMF sounds into meetme conferences from the client apps. Verify the exten and context with the extensions.conf file.</QXZ>
+phones-call_out_number_group Outbound Call Group <QXZ>This is the channel group that outbound calls from this phone are placed out of. There are a couple routines in the client apps that use this. For Zap channels you want to use something like Zap/g2 , for IAX2 trunks you would want to use the full IAX prefix like IAX2/VICItest1:secret@10.10.10.15:4569. Verify the trunks with the extensions.conf file, it is usually what you have defined as the TRUNK global variable at the top of the file.</QXZ>
+phones-client_browser Browser Location <QXZ>This is applicable to only UNIX/LINUX clients, the absolute path to Mozilla or Firefox browser on the machine. verify this by launching it manually.</QXZ>
+phones-install_directory Install Directory <QXZ>Not used anymore.</QXZ>
+phones-local_web_callerID_URL CallerID URL <QXZ>This is the web address of the page used to do custom callerID lookups. default testing address is: http://astguiclient.sf.net/test_callerid_output.php</QXZ>
+phones-agent_web_URL Agent Default URL <QXZ>This is the web address of the page used to do custom agent Web Form queries. default testing address is defined in the database schema.</QXZ>
+phones-nva_call_url NVA Call URL <QXZ>This is the optional web URL that can be used together with the NVA agi script in a Call Menu to log phone calls made outside of the agent screen. Variables that can be used with this feature are- phone_number, uniqueid, lead_id, extension, server_ip, entry_date, modify_date, status, user, vendor_lead_code, source_id, list_id, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, called_count, last_local_call_time, rank, owner, campaign_id, list_description, recording_id, recording_filename.</QXZ>
+phones-nva_search_method NVA Search Method <QXZ>If this phone dials through the NVA agi script in a Call Menu, and the NVA agi option is set to use the phone NVA Search Method, this is where that is defined.</QXZ>
+phones-nva_error_filename NVA Error Filename <QXZ>If this phone dials through the NVA agi script in a Call Menu, this is the error file that is played for the user of this phone if an error occurs.</QXZ>
+phones-nva_new_list_id NVA New List ID <QXZ>If this phone dials through the NVA agi script in a Call Menu, this is the list ID that a new lead is inserted into if the phone number is not found and the NVA option to insert a new lead is set to Y. Default is 995.</QXZ>
+phones-nva_new_phone_code NVA New Phone Code <QXZ>If this phone dials through the NVA agi script in a Call Menu, this is the phone code that a new lead is inserted with if the phone number is not found and the NVA option to insert a new lead is set to Y. Default is 1.</QXZ>
+phones-nva_new_status NVA New Status <QXZ>If this phone dials through the NVA agi script in a Call Menu, this is the status that a new lead is inserted with if the phone number is not found and the NVA option to insert a new lead is set to Y. Default is NVAINS.</QXZ>
+phones-AGI_call_logging_enabled Call Logging <QXZ>This is set to true if the call_log step is in place in the extensions.conf file for all outbound and hang up h extensions to log all calls. This should always be 1 because it is mandatory for many of the system features to work properly.</QXZ>
+phones-user_switching_enabled User Switching <QXZ>Set to true to allow user to switch to another user account. NOTE: If user switches they can initiate recording on the new user phone conversation</QXZ>
+phones-conferencing_enabled Conferencing <QXZ>Set to true to allow user to start conference calls with upto six external lines.</QXZ>
+phones-admin_hangup_enabled Admin Hang Up <QXZ>Set to true to allow user to be able to hang up any line at will through astGUIclient. Good idea only to enable this for Admin users.</QXZ>
+phones-admin_hijack_enabled Admin Hijack <QXZ>Set to true to allow user to be able to grab and redirect to their extension any line at will through astGUIclient. Good idea only to enable this for Admin users. But is very useful for Managers.</QXZ>
+phones-admin_monitor_enabled Admin Monitor <QXZ>Set to true to allow user to be able to grab and redirect to their extension any line at will through astGUIclient. Good idea only to enable this for Admin users. But is very useful for Managers and as a training tool.</QXZ>
+phones-call_parking_enabled Call Park <QXZ>Set to true to allow user to be able to park calls on astGUIclient hold to be picked up by any other astGUIclient user on the system. Calls stay on hold for upto a half hour then hang up. Usually enabled for all.</QXZ>
+phones-updater_check_enabled Updater Check <QXZ>Set to true to display a popup warning that the updater time has not changed in 20 seconds. Useful for Admin users.</QXZ>
+phones-AFLogging_enabled AF Logging <QXZ>Set to true to log many actions of astGUIclient usage to a text file on the user computer.</QXZ>
+phones-QUEUE_ACTION_enabled Queue Enabled <QXZ>Set to true to have client apps use the Asterisk Central Queue system. Required for the system to work and recommended for all phones.</QXZ>
+phones-CallerID_popup_enabled CallerID Popup <QXZ>Set to true to allow for numbers defined in the extensions.conf file to send CallerID popup screens to astGUIclient users.</QXZ>
+phones-voicemail_button_enabled VMail Button <QXZ>Set to true to display the VOICEMAIL button and the messages count display on astGUIclient.</QXZ>
+phones-enable_fast_refresh Fast Refresh <QXZ>Set to true to enable a new rate of refresh of call information for the astGUIclient. Default disabled rate is 1000 ms ,1 second. Can increase system load if you lower this number.</QXZ>
+phones-fast_refresh_rate Fast Refresh Rate <QXZ>in milliseconds. Only used if Fast Refresh is enabled. Default disabled rate is 1000 ms ,1 second. Can increase system load if you lower this number.</QXZ>
+phones-enable_persistant_mysql Persistant MySQL <QXZ>If enabled the astGUIclient connection will remain connected instead of connecting every second. Useful if you have a fast refresh rate set. It will increase the number of connections on your MySQL machine.</QXZ>
+phones-auto_dial_next_number Auto Dial Next Number <QXZ>If enabled the agent screen will dial the next number on the list automatically upon disposition of a call unless they selected to PAUSE AGENT DIALING on the disposition screen.</QXZ>
+phones-VDstop_rec_after_each_call Stop Rec after each call <QXZ>If enabled the agent screen will stop whatever recording is going on after each call has been dispositioned. Useful if you are doing a lot of recording or you are using a web form to trigger recording. </QXZ>
+phones-enable_sipsak_messages Enable SIPSAK Messages <QXZ>If enabled, the server will send messages to the SIP phone to display on the phone display screen when logged into the agent web interface. Feature only works with SIP phones and requires sipsak application to be installed on the web server. Default is 0.</QXZ>
+phones-DBX_server DBX Server <QXZ>The MySQL database server that this user should be connecting to.</QXZ>
+phones-DBX_database DBX Database <QXZ>The MySQL database that this user should be connecting to. Default is asterisk.</QXZ>
+phones-DBX_user DBX User <QXZ>The MySQL user login that this user should be using when connecting. Default is cron.</QXZ>
+phones-DBX_pass DBX Pass <QXZ>The MySQL user password that this user should be using when connecting. Default is 1234.</QXZ>
+phones-DBX_port DBX Port <QXZ>The MySQL TCP port that this user should be using when connecting. Default is 3306.</QXZ>
+phones-DBY_server DBY Server <QXZ>The MySQL database server that this user should be connecting to. Secondary server, not used currently.</QXZ>
+phones-DBY_database DBY Database <QXZ>The MySQL database that this user should be connecting to. Default is asterisk. Secondary server, not used currently.</QXZ>
+phones-DBY_user DBY User <QXZ>The MySQL user login that this user should be using when connecting. Default is cron. Secondary server, not used currently.</QXZ>
+phones-DBY_pass DBY Pass <QXZ>The MySQL user password that this user should be using when connecting. Default is 1234. Secondary server, not used currently.</QXZ>
+phones-DBY_port DBY Port <QXZ>The MySQL TCP port that this user should be using when connecting. Default is 3306. Secondary server, not used currently.</QXZ>
+phones-alias_id Alias ID <QXZ>The ID of the alias used to allow for phone load balanced logins. no spaces or other special characters allowed. Must be between 2 and 20 characters in length.</QXZ>
+phones-alias_name Alias Name <QXZ>The name used to describe a phones alias, Must be between 2 and 50 characters in length.</QXZ>
+phones-logins_list Phones Logins List <QXZ>The comma separated list of phone logins used when an agent logs in using phone load balanced logins. The Agent application will find the active server with the fewest agents logged into it and place a call from that server to the agent upon login.</QXZ>
+phones-template_id Template ID <QXZ>This is the conf file template ID that this phone entry will use for its Asterisk settings. Default is --NONE--.</QXZ>
+phones-conf_override Conf Override Settings <QXZ>If populated, and the Template ID is set to --NONE-- then the contents of this field are used as the conf file entries for this phone. generate conf files for this phones server must be set to Y for this to work. This field should NOT contain the [extension] line, that will be automatically generated.</QXZ>
+phones-group_alias_id Group Alias ID <QXZ>The ID of the group alias used by agents to dial out calls from the agent interface with different Caller IDs. no spaces or other special characters allowed. Must be between 2 and 20 characters in length.</QXZ>
+phones-group_alias_name Group Alias Name <QXZ>The name used to describe a group alias, Must be between 2 and 50 characters in length.</QXZ>
+phones-caller_id_number Caller ID Number <QXZ>The Caller ID number used in this Group Alias. Must be digits only.</QXZ>
+phones-caller_id_name Caller ID Name <QXZ>The Caller ID name that can be sent out with this Group Alias. As far as we know this will only work in Canada on PRI circuits and using an IAX loop trunk through Asterisk.</QXZ>
+servers-server_id Server ID <QXZ>This field is where you put the Asterisk servers name, does not have to be an official domain sub, just a nickname to identify the server to Admin users.</QXZ>
+servers-server_description Server Description <QXZ>The field where you use a small phrase to describe the Asterisk server.</QXZ>
+servers-server_ip Server IP Address <QXZ>The field where you put the Network IP address of the Asterisk server.</QXZ>
+servers-active Active <QXZ>Set whether the Asterisk server is active or inactive.</QXZ>
+servers-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+servers-sysload System Load <QXZ>These two statistics show the loadavg of a system times 100 and the CPU usage percentage of the server and is updated every minute. The loadavg should on average be below 100 multiplied by the number of CPU cores your system has, for optimal performance. The CPU usage percentage should stay below 50 for optimal performance.</QXZ>
+servers-channels_total Live Channels <QXZ>This field shows the current number of Asterisk channels that are live on the system right now. It is important to note that the number of Asterisk channels is usually much higher than the number of actual calls on a system. This field is updated once every minute.</QXZ> <QXZ>The Agents field shows the current number of agents logged into the agent screen on this server.</QXZ>
+servers-disk_usage Disk Usage <QXZ>This field will show the disk usage for every partition on this server. This field is updated once every minute.</QXZ>
+servers-system_uptime System Uptime <QXZ>This field will show the system uptime of this server. This field only updates if configured to do so by your administrator.</QXZ>
+servers-asterisk_version Asterisk Version <QXZ>Set the version of Asterisk that you have installed on this server. Examples: 1.2, 1.0.8, 1.0.7, CVS_HEAD, REALLY OLD, etc... This is used because versions 1.0.8 and 1.0.9 have a different method of dealing with Local/ channels, a bug that has been fixed in CVS v1.0, and need to be treated differently when handling their Local/ channels. Also, current CVS_HEAD and the 1.2 release tree uses different manager and command output so it must be treated differently as well.</QXZ>
+servers-max_trunks Max Trunks <QXZ>This field will determine the maximum number of lines that the auto-dialer will attempt to call on this server. If you want to dedicate two full PRI T1s to outbound dialing on a server then you would set this to 46. Any inbound or manual dial calls will be counted against this total as well. Default is 96.</QXZ>
+servers-outbound_calls_per_second Max Calls per Second <QXZ>This setting determines the maximum number of calls that can be placed by the outbound auto-dialing script on this server per second. Must be from 1 to 100. Default is 20.</QXZ>
+servers-telnet_host Telnet Host <QXZ>This is the address or name of the Asterisk server and is how the manager applications connect to it from where they are running. If they are running on the Asterisk server, then the default of localhost is fine.</QXZ>
+servers-telnet_port Telnet Port <QXZ>This is the port of the Asterisk server Manager connection and is how the manager applications connect to it from where they are running. The default of 5038 is fine for a standard install.</QXZ>
+servers-ASTmgrUSERNAME Manager User <QXZ>The username or login used to connect genericly to the Asterisk server manager. Default is cron</QXZ>
+servers-ASTmgrSECRET Manager Secret <QXZ>The secret or password used to connect genericly to the Asterisk server manager. Default is 1234</QXZ>
+servers-ASTmgrUSERNAMEupdate Manager Update User <QXZ>The username or login used to connect to the Asterisk server manager optimized for the Update scripts. Default is updatecron and assumes the same secret as the generic user.</QXZ>
+servers-ASTmgrUSERNAMElisten Manager Listen User <QXZ>The username or login used to connect to the Asterisk server manager optimized for scripts that only listen for output. Default is listencron and assumes the same secret as the generic user.</QXZ>
+servers-ASTmgrUSERNAMEsend Manager Send User <QXZ>The username or login used to connect to the Asterisk server manager optimized for scripts that only send Actions to the manager. Default is sendcron and assumes the same secret as the generic user.</QXZ>
+servers-conf_secret Conf File Secret <QXZ>This is the secret, or password, for the server in the iax auto-generated conf file for this server on other servers. Limit is 20 characters alphanumeric dash and underscore accepted. Default is test. A strong conf file secret should be at least 8 characters in length and have lower case and upper case letters as well as at least one number.</QXZ>
+servers-local_gmt Server GMT offset <QXZ>The difference in hours from GMT time not adjusted for Daylight-Savings-Time of the server. Default is -5</QXZ>
+servers-voicemail_dump_exten VMail Dump Exten <QXZ>The extension prefix used on this server to send calls directly through agc to a specific voicemail box. Default is 85026666666666</QXZ>
+servers-voicemail_dump_exten_no_inst VMAIL Dump Exten NI <QXZ>This is the dial plan prefix used to send calls directly to a user voicemail from a live call in the astGUIclient app. This is the No Instructions setting.</QXZ>
+servers-answer_transfer_agent auto dial extension <QXZ>The default extension if none is present in the campaign to send calls to for auto dialing. Default is 8365</QXZ>
+servers-routing_prefix Routing Prefix <QXZ>If populated, this value will be added in front of the auto dial extension when an auto-dial call is placced on a dialer server that is running Asterisk verison 13 or higher. Default is 13.</QXZ>
+servers-ext_context Default Context <QXZ>The default dial plan context used for scripts that operate for this server. Default is default</QXZ>
+servers-sys_perf_log System Performance <QXZ>Setting this option to Y will enable logging of system performance stats for the server machine including system load, system processes and Asterisk channels in use. Default is N.</QXZ>
+servers-vd_server_logs Server Logs <QXZ>Setting this option to Y will enable logging of all system related scripts to their text log files. Setting this to N will stop writing logs to files for these processes, also the screen logging of asterisk will be disabled if this is set to N when Asterisk is started. Default is Y.</QXZ>
+servers-agi_output AGI Output <QXZ>Setting this option to NONE will disable output from all system related AGI scripts. Setting this to STDERR will send the AGI output to the Asterisk CLI. Setting this to FILE will send the output to a file in the logs directory. Setting this to BOTH will send output to both the Asterisk CLI and a log file. Default is FILE.</QXZ>
+servers-balance_active Balance Dialing <QXZ>Setting this field to Y will allow the server to place balance calls for campaigns in the system so that the defined dial level can be met even if there are no agents logged into that campaign on this server. Default is N.</QXZ>
+servers-balance_rank Balance Rank <QXZ>This field allows you to set the order in which this server is to be used for balance dialing, if balance dialing is enabled. The server with the highest rank will be used first in placing Balance fill calls. Default is 0.</QXZ>
+servers-balance_trunks_offlimits Balance Offlimits <QXZ>This setting defines the number of trunks to not allow the balance dialing processes to use. For example if you have 40 max trunks and balance offlimits is set to 10 you will only be able to use 30 trunk lines for balance dialing. Default is 0.</QXZ>
+servers-recording_web_link Recording Web Link <QXZ>This setting allows you to override the default of the display of the recording link in the admin web pages. Default is SERVER_IP.</QXZ>
+servers-alt_server_ip Alternate Recording Server IP <QXZ>This setting is where you can put a server IP or other machine name that can be used in place of the server_ip in the links to recordings within the admin web pages. Default is empty.</QXZ>
+servers-external_server_ip External Server IP <QXZ>This setting is where you can put a server IP or other machine name that can be used in place of the server_ip when using a webphone in the agent interface. For this to work you also must have the phones entry set to use the External Server IP. Default is empty.</QXZ>
+servers-web_socket_url Web Socket URL <QXZ>For systems running Asterisk 11 and higher, this is the URL that a WebRTC phone needs to connect to the server.</QXZ>
+servers-active_asterisk_server Active Asterisk Server <QXZ>If Asterisk is not running on this server, or if the dialing processes should not be using this server, or if are only using this server for other scripts like the hopper loading script you would want to set this to N. Default is Y.</QXZ>
+servers-auto_restart_asterisk Auto-Restart Asterisk <QXZ>If Asterisk is running on this server and you want the system to make sure that it will be restarted in the event that it crashes, you might want to consider enabling this setting. If enabled, the system will check every minute to see if Asterisk is running, and if it is not it will attempt to restart it. This process will not run in the first 5 minutes after a system has been up. Default is N.</QXZ>
+servers-asterisk_temp_no_restart Temp No-Restart Asterisk <QXZ>If Auto-Restart Asterisk is enabled on this server, turning on this setting will prevent the auto-restart process from running until after the server is rebooted. Default is N.</QXZ>
+servers-active_agent_login_server Active Agent Server <QXZ>Setting this option to N will prevent agents from being able to log in to this server through the agent screen. This is very useful when using a phone login load balanced setup. Default is Y.</QXZ>
+servers-generate_conf Generate conf files <QXZ>If you would like the system to auto-generate asterisk conf files based upon the phones entries, carrier entries and load balancing setup within the system then set this to Y. Default is Y.</QXZ>
+servers-rebuild_conf_files Rebuild conf files <QXZ>If you want to force a rebuilding of the Asterisk conf files or if any of the phones or carrier entries have changed then this should be set to Y. After the conf files have been generated and Asterisk has been reloaded then this will be changed to N. Default is Y.</QXZ>
+servers-rebuild_music_on_hold Rebuild Music On Hold <QXZ>If you want to force a rebuilding of the music on hold files or if the music on hold entries or server entries have changed then this should be set to Y. After the music on hold files have been synchronized and reloaded then this will be changed to N. Default is Y.</QXZ>
+servers-sounds_update Sounds Update <QXZ>If you want to force a check of the sound files on this server, and the central audio store is enabled as a system setting, then this field will allow the sounds updater to run at the next top of the minute. Any time an audio file is uploaded from the web interface this is automatically set to Y for all servers that have Asterisk active. Default is N.</QXZ>
+servers-recording_limit Recording Limit <QXZ>This field is where you set the maximum number of minutes that a call recording initiated by the system can be. Default is 60 minutes. This setting also limits the amount of time a 3-way call that has been left by an agent will stay up before it is terminated.</QXZ>
+servers-carrier_logging_active Carrier Logging Active <QXZ>This setting allows you to log all hangup return codes for any outbound list dialing calls that you are placing. Default is N.</QXZ>
+servers-gather_asterisk_output Gather Asterisk Output <QXZ>This setting allows you to activate a process that can run every 5 minutes on an active asterisk server and log the SIP/IAX peers and registry output along with the last 1000 lines of Asterisk CLI output. This output is then available to be displayed in the Asterisk Output Report on the Admin Utilities page. Default is N for inactive.</QXZ>
+servers-conf_qualify Conf Qualify <QXZ>This setting allows you to add or remove the qualify entries in the Asterisk conf files. Default is Y for active.</QXZ>
+servers-custom_dialplan_entry Custom Dialplan Entry <QXZ>This field allows you to enter in any dialplan elements that you want for the server, the lines will be added to the default context.</QXZ>
+servers-active_twin_server_ip Active Twin Server IP <QXZ>Some vicidial systems require setting up vicidial servers in pairs. This setting is where you can put the server IP of another vicidial server that this server is twinned with. Default is empty for disabled.</QXZ>
+conf_templates-template_id Template ID <QXZ>This field needs to be at least 2 characters in length and no more than 15 characters in length, no spaces. This is the ID that will be used to identify the conf template throughout the system.</QXZ>
+conf_templates-template_name Template Name <QXZ>This is the descriptive name of the conf file template entry.</QXZ>
+conf_templates-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+conf_templates-template_contents Template Contents <QXZ>This field is where you can enter in the specific settings to be used by all phones and-or carriers that are set to use this conf template. Fields that should NOT be included in this box are: secret, accountcode, account, username and mailbox.</QXZ>
+server_carriers-carrier_id Carrier ID <QXZ>This field needs to be at least 2 characters in length and no more than 15 characters in length, no spaces. This is the ID that will be used to identify the carrier for this specific entry throughout the system.</QXZ>
+server_carriers-carrier_name Carrier Name <QXZ>This is the descriptive name of the carrier entry.</QXZ>
+server_carriers-carrier_description Carrier Description <QXZ>This is put in the comments of the asterisk conf files above the dialplan and account entries. Maximum 255 characters.</QXZ>
+server_carriers-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+server_carriers-registration_string Registration String <QXZ>This field is where you can enter in the exact string needed in the IAX or SIP configuration file to register to the provider. Optional but highly recommended if your carrier allows registration.</QXZ>
+server_carriers-template_id Template ID <QXZ>This optional field allows you to choose a conf file template for this carrier entry.</QXZ>
+server_carriers-account_entry Account Entry <QXZ>This field is used if you have not selected a template to use, and it is where you can enter in the specific account settings to be used for this carrier. If you will be taking in inbound calls from this carrier trunk you might want to set the context=trunkinbound within this field so that you can use the DID handling process within the system.</QXZ>
+server_carriers-protocol Protocol <QXZ>This field allows you to define the protocol to use for the carrier entry. Currently only IAX and SIP are supported.</QXZ>
+server_carriers-globals_string Globals String <QXZ>This optional field allows you to define a global variable to use for the carrier in the dialplan.</QXZ>
+server_carriers-dialplan_entry Dialplan Entry <QXZ>This optional field allows you to define a set of dialplan entries to use for this carrier.</QXZ>
+server_carriers-server_ip Server IP <QXZ>This is the server that this specific carrier record is associated with. If you set this to 0.0.0.0 then this carrier entry will be put on all active asterisk servers.</QXZ>
+server_carriers-active Active <QXZ>This defines whether the carrier will be included in the auto-generated conf files or not.</QXZ>
+conferences-conf_exten Conference Number <QXZ>This field is where you put the meetme conference dialplan number. It is also recommended that the meetme number in meetme.conf matches this number for each entry. This is for the conferences in the astGUIclient user screen and is used for leave-3way-call functionality in the system.</QXZ>
+conferences-server_ip Server IP <QXZ>The menu where you select the Asterisk server that this conference will be on.</QXZ>
+server_trunks Server Trunks <QXZ>Server Trunks allows you to restrict the outgoing lines that are used on this server for campaign dialing on a per-campaign basis. You have the option to reserve a specific number of lines to be used by only one campaign as well as allowing that campaign to run over its reserved lines into whatever lines remain open, as long at the total lines used by the system on this server is less than the Max Trunks setting. Not having any of these records will allow the campaign that dials the line first to have as many lines as it can get under the Max Trunks setting.</QXZ>
+settings-default_external_server_ip Default External Server IP <QXZ>If set to 1, this option will enable you to have your web phone located on a different server</QXZ>
+settings-use_non_latin Use Non-Latin <QXZ>This option allows you to default the web display script to use UTF8 characters and not do any latin-character-family regular expression filtering or display formatting. Default is 0.</QXZ>
+settings-enable_languages Enable Languages <QXZ>This setting allows you to enable non-English language translations on the system. A new section called Languages under the Admin section will also be available to manager Languages. Default is 0 for disabled.</QXZ>
+settings-language_method Language Method <QXZ>This setting defines how the language translation works when pages are loaded. The MYSQL method performs a database query for every display of a phrase in the interface. The DISABLED method will always display -default English- no matter what other settings are set to. Default is DISABLED.</QXZ>
+settings-default_language Default Language <QXZ>This is the language that the agent and administrative interface will default to before the agent logs in. Default is -default English-.</QXZ>
+settings-webroot_writable Webroot Writable <QXZ>This setting allows you to define whether temp files and authentication files should be placed in the webroot on your web server. Default is 1.</QXZ>
+settings-agent_disable Agent Disable Display <QXZ>This field is used to select when to show an agent notices when their session has been disabled by the system, a manager action or by an external measure. The NOT_ACTIVE setting will disable the message on the agents screen. The LIVE_AGENT setting will only display the disabled message when the agents auto_calls record has been removed, such as during a force logout or emergency logout. Default is ALL.</QXZ>
+settings-frozen_server_call_clear Clear Frozen Calls <QXZ>This option can enable the ability for the general Reports page and the optional AST_timecheck.pl script to clear out the auto_calls entries for a frozen server so they do not affect call routing. Default is 0 for disabled.</QXZ>
+settings-allow_sipsak_messages Allow SIPSAK Messages <QXZ>If set to 1, this will allow the sipsak phones table setting to work if the phone is set to the SIP protocol. The server will send messages to the SIP phone to display on the phone display when logged into the system. This feature only works with SIP phones and requires sipsak application to be installed on the web server that the agent is logged into. Default is 0. </QXZ>
+settings-vdc_agent_api_active Agent API Active <QXZ>If set to 1, this will allow the Agent API interface to function. Default is 0. </QXZ>
+settings-admin_modify_refresh Admin Modify Auto-Refresh <QXZ>This is the refresh interval in seconds of the modify screens in this admin interface. Setting this to 0 will disable it, setting it below 5 will mostly make the modify screens unusable because they will refresh too quickly to change fields. This option is useful in situations where more than one manager is controlling settings on an active campaign or in-group so that the settings are refreshed frequently. Default is 0.</QXZ>
+settings-nocache_admin Admin No-Cache <QXZ>Setting this to 1 will set all admin pages to web browser no-cache, so every screen has to be reloaded every time it is viewed, even if clicking back on the browser. Default is 0 for disabled.</QXZ>
+settings-admin_row_click Admin Row Click <QXZ>Setting this to 1 will allow you to click on a row to go to a record link in addition to being able to go to the record link by clicking on the text link. Default is 1 for enabled.</QXZ>
+settings-enable_agc_xfer_log Enable Agent Transfer Logfile <QXZ>This option will log to a text logfile on the webserver every time a call is transferred to an agent. Default is 0, disabled.</QXZ>
+settings-enable_agc_dispo_log Enable Agent Disposition Logfile <QXZ>This option will log to a text logfile on the webserver every time a call is dispositioned by an agent. Default is 0, disabled.</QXZ>
+settings-timeclock_end_of_day Timeclock End Of Day <QXZ>This setting defines when all users are to be auto logged out of the timeclock system. Only runs once a day. must be only 4 digits 2 digit hour and 2 digit minutes in 24 hour time. Default is 0000.</QXZ>
+settings-default_local_gmt Default Local GMT <QXZ>This setting defines what will be used by default when new phones and servers are added using this admin web interface. Default is -5.</QXZ>
+settings-default_voicemail_timezone Default Voicemail Zone <QXZ>This setting defines what zone will be used by default when new phones and voicemail boxes are created. The list of available zones is directly taken from the voicemail.conf file. Default is eastern.</QXZ>
+settings-agents_calls_reset Agents Calls Reset <QXZ>This setting defines whether the logged-in agents and active phone calls records are to be reset at the timeclock end of day. Default is 1 for enabled.</QXZ>
+settings-timeclock_last_reset_date Timeclock Last Auto Logout <QXZ>This field displays the date of the last auto-logout.</QXZ>
+settings-vdc_header_date_format Agent Screen Header Date Format <QXZ>This menu allows you to choose the format of the date and time that shows up at the top of the agent screen. The options for this setting are: default is MS_DASH_24HR</QXZ><BR>MS_DASH_24HR 2008-06-24 23:59:59 - <QXZ>Default date format with year month day followed by 24 hour time</QXZ><BR>US_SLASH_24HR 06/24/2008 23:59:59 - <QXZ>USA date format with month day year followed by 24 hour time</QXZ><BR>EU_SLASH_24HR 24/06/2008 23:59:59 - <QXZ>European date format with day month year followed by 24 hour time</QXZ><BR>AL_TEXT_24HR JUN 24 23:59:59 - <QXZ>Text date format with abbreviated month day followed by 24 hour time</QXZ><BR>MS_DASH_AMPM 2008-06-24 11:59:59 PM - <QXZ>Default date format with year month day followed by 12 hour time</QXZ><BR>US_SLASH_AMPM 06/24/2008 11:59:59 PM - <QXZ>USA date format with month day year followed by 12 hour time</QXZ><BR>EU_SLASH_AMPM 24/06/2008 11:59:59 PM - <QXZ>European date format with day month year followed by 12 hour time</QXZ><BR>AL_TEXT_AMPM JUN 24 11:59:59 PM - <QXZ>Text date format with abbreviated month day followed by 12 hour time</QXZ>
+settings-vdc_customer_date_format Agent Screen Customer Date Format <QXZ>This menu allows you to choose the format of the customer date and time that shows up at the top of the Customer Information section of the agent screen. The options for this setting are: default is AL_TEXT_AMPM</QXZ><BR>MS_DASH_24HR 2008-06-24 23:59:59 - <QXZ>Default date format with year month day followed by 24 hour time</QXZ><BR>US_SLASH_24HR 06/24/2008 23:59:59 - <QXZ>USA date format with month day year followed by 24 hour time</QXZ><BR>EU_SLASH_24HR 24/06/2008 23:59:59 - <QXZ>European date format with day month year followed by 24 hour time</QXZ><BR>AL_TEXT_24HR JUN 24 23:59:59 - <QXZ>Text date format with abbreviated month day followed by 24 hour time</QXZ><BR>MS_DASH_AMPM 2008-06-24 11:59:59 PM - <QXZ>Default date format with year month day followed by 12 hour time</QXZ><BR>US_SLASH_AMPM 06/24/2008 11:59:59 PM - <QXZ>USA date format with month day year followed by 12 hour time</QXZ><BR>EU_SLASH_AMPM 24/06/2008 11:59:59 PM - <QXZ>European date format with day month year followed by 12 hour time</QXZ><BR>AL_TEXT_AMPM JUN 24 11:59:59 PM - <QXZ>Text date format with abbreviated month day followed by 12 hour time</QXZ>
+settings-vdc_header_phone_format Agent Screen Customer Phone Format <QXZ>This menu allows you to choose the format of the customer phone number that shows up in the status section of the agent screen. The options for this setting are: default is US_PARN</QXZ><BR>US_DASH 000-000-0000 - <QXZ>USA dash separated phone number</QXZ><BR>US_PARN (000)000-0000 - <QXZ>USA dash separated number with area code in parenthesis</QXZ><BR>MS_NODS 0000000000 - <QXZ>No formatting</QXZ><BR>UK_DASH 00 0000-0000 - <QXZ>UK dash separated phone number with space after city code</QXZ><BR>AU_SPAC 000 000 000 - <QXZ>Australia space separated phone number</QXZ><BR>IT_DASH 0000-000-000 - <QXZ>Italy dash separated phone number</QXZ><BR>FR_SPAC 00 00 00 00 00 - <QXZ>France space separated phone number</QXZ>
+settings-agent_xfer_park_3way Agent Screen Park Xfer Button <QXZ>This option defines whether the agent screen can have a button in the Transfer Conference frame that will allow the agent to park a 3way call. Default is 0 for disabled.</QXZ>
+settings-agent_soundboards Agent Soundboards <QXZ>This option allows you to create agent soundboards that allow an agent in the user screen to click on audio files to have them play in their session. Default is 0 for disabled.</QXZ>
+settings-enable_pause_code_limits Enable Pause Code Time Limits <QXZ>This option allows you to be able to set the Time Limit field in campaign pause codes, which will change the color of the agent on the Real-Time Report if they are in that pause code for more than the defined amount of seconds. Default is 0 for disabled.</QXZ>
+settings-agentonly_callback_campaign_lock Agent Only Callback Campaign Lock <QXZ>This option defines whether AGENTONLY callbacks are locked to the campaign that the agent originally created them under. Setting this to 1 means that the agent can only dial them from the campaign they were set under, 0 means that the agent can access them no matter what campaign they are logged into. Default is 1.</QXZ>
+settings-callback_time_24hour Callback Time 24 Hours <QXZ>This option defines whether the agent sees 12 hour time with AM PM options or 24 hour time on the Callback setting screen in the agent interface. Default is 0 for disabled.</QXZ>
+settings-anyone_callback_inactive_lists Anyone Callback Inactive Lists <QXZ>This option defines whether an ANYONE callback within an inactive list will be placed in the hopper to be dialed or not. The default option will place ANYONE scheduled callbacks from inactive lists into the hopper for up to one minute before removing them from the hopper. Using the NO_ADD_TO_HOPPER option will prevent ANYONE scheduled callbacks from inactive lists from ever being put into the hopper while the list is inactive. The KEEP_IN_HOPPER option will put ANYONE scheduled callbacks from inactive lists into the hopper and will make sure they stay in the hopper until they are dialed, or they are no longer dialable due to a Call Time setting. This feature only affects campaigns that use the dial hopper. Default is default.</QXZ>
+settings-sounds_central_control_active Central Sound Control Active <QXZ>This option defines whether the sound synchronization system is active across all servers. Default is 0 for inactive.</QXZ>
+settings-sounds_web_server Sounds Web Server <QXZ>This is the server name or IP address of the web server that will be handling the sound files on this system, this must match the server name or IP of the machine you are trying to access the audio_store.php webpage on or it will not work. Default is 127.0.0.1.</QXZ>
+settings-sounds_web_directory Sounds Web Directory <QXZ>This auto-generated directory name is created at random by the system as the place that the audio store will be kept. All audio files will reside in this directory.</QXZ>
+settings-meetme_enter_login_filename Custom Agent Login Sound <QXZ>This is a systemwide feature that only works on Asterisk 1.8 servers or higher. This allows you to set an audio file for your agents to hear after their phone has connected to the server after they have logged in to the agent screen. If you want to have this audio prompt be the only prompt that the agent hears, then you will need to copy the sip-silence audio files over the only-person audio files. If you want the agent to hear no prompt when they login then also set this field to sip-silence. Default is EMPTY.</QXZ>
+settings-meetme_enter_leave3way_filename Custom Agent Leave 3way Sound <QXZ>This is a systemwide feature that only works on Asterisk 1.8 servers or higher. This allows you to set an audio file for your agents to hear after they have left a 3way conference in the agent screen. If you want to have this audio prompt be the only prompt that the agent hears, then you will need to copy the sip-silence audio files over the only-person audio files. If you want the agent to hear no prompt after they leave a 3way call then also set this field to sip-silence. Default is EMPTY.</QXZ>
+settings-admin_home_url Admin Home URL <QXZ>This is the URL or web site address that you will go to if you click on the HOME link at the top of the admin.php page.</QXZ>
+settings-admin_web_directory Admin Web Directory <QXZ>This is the web directory that your administration web content, like admin.php, are in. To figure out your Admin web directory, it is everything that is between the domain name and the admin.php in the URL on this page, without the beginning and ending slashes.</QXZ>
+settings-agent_script Agent Screen Script <QXZ>This is the PHP script page of the agent screen.</QXZ>
+settings-active_voicemail_server Active Voicemail Server <QXZ>In multi-server systems, this is the server that will handle all voicemail boxes. This server is also where the dial-in generated prompts will be uploaded from, the 8168 recordings.</QXZ>
+settings-allow_voicemail_greeting Allow Voicemail Greeting Chooser <QXZ>If this setting is enabled it will allow you to choose an audio file from the audio store to be played as the voicemail greeting to a specific voicemail box. Default is 0 for disabled.</QXZ>
+settings-outbound_autodial_active Outbound Auto-Dial Active <QXZ>This option allows you to enable or disable outbound auto-dialing within the system, setting this field to 0 will remove the LISTS and FILTERS sections and many fields from the Campaign Modification screens. Manual entry dialing will still be allowable from within the agent screen, but no list dialing will be possible. Default is 1 for active.</QXZ>
+settings-ofcom_uk_drop_calc UK OFCOM Drop Calculation <QXZ>This option allows you to enable the new UK OFCOM Drop calculation formula for individual campaigns. As of December 2015, OFCOM in the UK changed their method for calculating the drop,or abandon, percentage for an outbound dialing campaign. The new formula includes an estimate of the number of drops that were answering machines. They do this by using the agent-answered percentage of answering machines and subtracting that percentage from the number of drops. Then that new drop number is divided by the total agent-answered human-answered calls PLUS the number of drops. This differs in several ways from the way it had been done, as well as the way the drop percentage has been calculated in the USA and Canada. This new UK drop calculation method can be activated as a system setting AND a campaign option. Both must be enabled for the campaign to use the new method. In order for agent-statused answering machines to be calculated properly, we have added an answering machine status flag that is used to gather those statuses. Default is 0 for inactive.</QXZ>
+settings-disable_auto_dial Disable Auto-Dial <QXZ>This option is only editable by a system administrator. It will not remove any options from the management web interface, but it will prevent any auto-dialing of leads from happening on the system. Only Manual Dial outbound calls triggered directly by agents will function if this option is enabled. Default is 0 for inactive.</QXZ>
+settings-auto_dial_limit Ratio Dial Limit <QXZ>This is the maximum limit of the auto dial level in the campaign screen.</QXZ>
+settings-outbound_calls_per_second Max FILL Calls per Second <QXZ>This setting determines the maximum number of calls that can be placed by the auto-FILL outbound auto-dialing script on for all servers, per second. Must be from 1 to 200. Default is 40.</QXZ>
+settings-web_loader_phone_length Web Lead Loader Phone Length <QXZ>This setting allows you to only allow phone numbers of a specific length into the system when loading leads with the web lead loader. The CHOOSE option allows a manager to optionally select a number of phone number digits to check the length by when loading leads one file at a time. Selecting a number option will not allow a manager to choose while loading leads, the check will be used every time the web lead loader is used. Default is DISABLED.</QXZ>
+settings-allow_custom_dialplan Allow Custom Dialplan Entries <QXZ>This option allows you to enter custom dialplan lines into Call Menus, Servers and System Settings. Default is 0 for inactive.</QXZ>
+settings-pllb_grouping_limit PLLB Grouping Limit <QXZ>Phone Login Load Balancing Grouping Limit. If PLLB Grouping is set to CASCADING at the campaign level then this setting will determine the number of agents acceptable on each server across all campaigns. Default is 100.</QXZ>
+settings-generate_cross_server_exten Generate Cross-Server Phone Extensions <QXZ>This option if set to 1 will generate dialplan entries for every phone on a multi-server system. Default is 0 for inactive.</QXZ>
+settings-usacan_phone_dialcode_fix USA-Canada Phone Number Dialcode Fix <QXZ>This option if set to 1 will trigger a process that will run at the Timeclock End of Day and will check all phone numbers to populate the dial code, or phone code, field with a 1 if it is missing as well as remove a leading 1 from the phone number field if it is present. Default is 0 for inactive.</QXZ>
+settings-default_phone_code Default Phone Code <QXZ>This setting will be used to fill in the Phone Code field on manual dial calls from the agent screen, also called Dial Code in some places. Default is 1.</QXZ>
+settings-user_territories_active User Territories Active <QXZ>This setting allows you to enable the User Territories settings from the user modification screen. This feature was added to allow for more integration with a customized Vtiger installation but can have applications in system by itself as well. Default is 0 for disabled.</QXZ>
+settings-enable_second_webform Enable Second Webform <QXZ>This setting allows you to have a second web form for campaigns and in-groups in the agent interface. Default is 0 for disabled.</QXZ>
+settings-enable_third_webform Enable Third Webform <QXZ>This setting allows you to have a third web form for campaigns and in-groups in the agent interface. Default is 0 for disabled.</QXZ>
+settings-enable_tts_integration Enable TTS Integration <QXZ>This setting allows you to enable Text To Speech integration with Cepstral. This is currently only available for outbound Survey type campaigns. Default is 0 for disabled.</QXZ>
+settings-callcard_enabled Enable CallCard <QXZ>This setting enables the CallCard features to allow for callers to use pin numbers and card_ids that have a balance of minutes and those balances can have agent talk time on customer calls to in-groups deducted. Default is 0 for disabled.</QXZ>
+settings-test_campaign_calls Enable Campaign Test Calls <QXZ>This setting enables the ability to enter a phone code and phone number into fields at the bottom of the Campaign Detail screen and place a phone call to that number as if it were a lead being auto-dialed in the system. The phone number will be stored as a new lead in the manual dial list ID list. The campaign must be active for this feature to be enabled, and it is recommended that the lists assigned to the campaign all be set to inactive. The dial prefix, dial timeout and all other dialing related features, except for DNC and call time options, will affect the dialing of the test number. The phone call will be placed on the server selected as the voicemail server in the system settings. Default is 0 for disabled.</QXZ>
+settings-did_system_filter DID System Filter <QXZ>This setting enables the special did_system_filter DID entry. The filter settings in this DID entry will be applied to all incoming calls to the system, prior to any other actions on the call. This feature is commonly used for system-wide inbound blacklists, or filtering of do-not-contact phone numbers. Default is 0 for disabled.</QXZ>
+settings-user_new_lead_limit New Leads Per List Limit <QXZ>This setting enables the new lead limits per list to be set on the list modify page and the user list new lead limit page. This feature will only work properly if the campaign is set to either the MANUAL or INBOUND_MAN Dial Method and No Hopper dialing is enabled. Default is 0 for disabled.</QXZ>
+settings-custom_fields_enabled Enable Custom List Fields <QXZ>This setting enables the custom list fields feature that allows for custom data fields to be defined in the administration web interface on a per-list basis and then have those fields available in a FORM tab to the agent in the agent web interface. Default is 0 for disabled.</QXZ>
+settings-expanded_list_stats Enable Expanded List Stats <QXZ>This setting enables two additional columns to be displayed on most of the List status breakdown tables on the list modification and campaign modification pages. Penetration is defined as the percent of leads that are at or above the campaign Call Count Limit and-or the status is marked as Completed. Default is 1 for enabled.</QXZ>
+settings-hide_inactive_lists Hide Inactive Lists <QXZ>This setting allows you to hide inactive lists from the Lists Listing page. Similar to the default Users feature, a link to display all lists will be available at the top of the listings section. Default is 0 for disabled.</QXZ>
+settings-country_code_list_stats Country Code List Stats <QXZ>This setting if enabled will show a country code breakdown summary on the list modify screen. Default is 0 for disabled.</QXZ>
+settings-enable_did_entry_list_id Enable DID Entry List ID <QXZ>This setting if enabled will allow a manager to define an entry list id to use on the DID modify screen. Default is 0 for disabled.</QXZ>
+settings-allow_manage_active_lists Lead Manager Active Lists <QXZ>This setting if enabled will allow a manager to select active lists for modification within the Lead Management admin utilities. We do not recommend enabling this option since it can cause issues with leads that could be part of active calling within the system. Default is 0 for disabled.</QXZ>
+settings-expired_lists_inactive Expired Lists Auto Inactive <QXZ>This setting if enabled will automatically change lists that have an expiration date set to a past date to Active equals N. This is performed through both a check every time the List Modify screen is loaded for a specific list as well as a once an hour check on all lists. Default is 0 for disabled.</QXZ>
+settings-enable_gdpr_download_deletion Enable GDPR-compliant Data Download Deletion <QXZ>This setting if enabled will allow for the complete download and/or deletion of all customer data for a particular lead, in compliance with the General Data Protection Regulation (GDPR). Default is 0 for disabled. A setting of 1 will enable downloading data, and a setting of 2 will enable not just downloading, but also deletion of data, including any recordings.</QXZ>
+settings-enable_drop_lists Enable Drop Lists <QXZ>This setting if enabled will make the Drop Lists feature appear under the LISTS menu. This feature set can take dropped call log records and create new leads in a list from multiple inbound groups. Default is 0 for disabled.</QXZ>
+settings-agent_debug_logging Agent Screen Debug Logging <QXZ>This setting if enabled will log almost all agent screen mouse clicks and AJAX processes triggered by the agent screen. To enable for all agents, set this option to 1. To enable only for one agent on the system, set this option to the user that you want to log. Warning, this feature can log hundreds of entries per phone call, so use with caution. These agent debug records are deleted after 7 days. Default is 0 for disabled.</QXZ>
+settings-enhanced_disconnect_logging Enhanced Disconnect Logging <QXZ>This setting enables logging of calls that get a CONGESTION signal with a cause code of 1, 19, 21, 34 or 38. We usually do not recommend enabling this in the USA. Default is 0 for disabled.</QXZ>
+settings-cache_carrier_stats_realtime Cached Realtime Carrier Stats <QXZ>This setting if enabled will change the real-time report from gathering the carrier log stats every time it is refreshed on every screen it is running on, to a cached set of carrier log stats that are refreshed once per minute. Default is 0 for disabled.</QXZ>
+settings-campaign_cid_areacodes_enabled Enable CID Groups and Campaign Areacode CID <QXZ>This setting enables the ability to set specific outbound callerid numbers to be used per areacode for a campaign, as well as CID Groups which allows both per areacode and per state options for groups of CallerID numbers for one or multiple campaigns. Default is 1 for enabled.</QXZ>
+settings-did_ra_extensions_enabled Enable Remote Agent Extension Overrides <QXZ>This setting enables DIDs to have extension overrides for remote agent routed calls through in-groups. Default is 0 for disabled.</QXZ>
+settings-agent_whisper_enabled Enable Agent Whisper Monitoring <QXZ>This setting allows a manager to be able to speak to a logged in agent without the customer being able to hear them. WARNING, this feature is considered experimental and may not function properly in some cases. Older versions of Asterisk have shown to have serious issues at times with this feature and can cause Asterisk to freeze or crash. Default is 0 for disabled.</QXZ>
+settings-user_hide_realtime_enabled Enable User Hide RealTime <QXZ>This setting allows a User Modify setting to be changed to allow a user to be hidden from all managers in the Real-Time Report. Default is 0 for disabled.</QXZ>
+settings-manual_auto_next Enable Manual Dial Auto Next <QXZ>This setting allows the campaign setting to be enabled forcing a manual dial after X seconds in a manual or inbound manual dial mode. Default is 0 for disabled.</QXZ>
+settings-contacts_enabled Contacts Enabled <QXZ>This setting enables the Contacts sub-section in Admin which allows a manager to add modify or delete contacts in the system that can be used as part of a Custom Transfer in a campaign where an agent can search for contacts by first name last name or office number and then select one of many numbers associated with that contact. This feature is often used by operators or in switchboard functions where the user would need to transfer a call to a non-agent phone. Default is 0 for disabled.</QXZ>
+settings-call_menu_qualify_enabled Call Menu Qualify Enabled <QXZ>This setting enables the option in Call Menus to put a SQL qualification on the people that hear that call menu. For more information on how that feature works, view the help for Call Menus. Default is 0 for disabled.</QXZ>
+settings-alt_ivr_logging Call Menu Alt DTMF Logging <QXZ>This setting enables the option in Call Menus to log the DTMF responses to an alternate database table. This can be used in addition to the default DTMF lead logging option. Default is 0 for disabled.</QXZ>
+settings-allow_ip_lists Allow IP Lists <QXZ>This setting allows the IP Lists admin section to be used, as well as the User Group options for web access whitelists and the System Settings option for a system-wide web blacklist. Default is 0 for disabled.</QXZ>
+settings-system_ip_blacklist System IP Blacklist <QXZ>If Allow IP Lists above are enabled, this option will allow you to set an IP List as a blacklist for IP addresses that are not able to access the web resources of this system. Default DISABLED.</QXZ>
+settings-level_8_disable_add Level 8 Disable Add <QXZ>This setting if enabled will prevent any level 8 user from adding or copying any record in the system, no matter what their user settings are. Excluded from these restrictions are the ability to add DNC and Filter Phone Groups numbers and the Add a New Lead page. Default is 0 for disabled.</QXZ>
+settings-script_remove_js Script Text Remove JS <QXZ>This setting if enabled will remove any javascript that is included in the script text for a script. This is considered a security feature to prevent cross-site scripting, or XSS. Default is 1 for enabled.</QXZ>
+settings-admin_list_counts Admin List Counts Link <QXZ>This setting gives you the option to display list counts by clicking on the -show lists leads counts- link at the top of the Lists listing and the Campaign modify screens. Default is 1 for enabled.</QXZ>
+settings-allow_emails Allow Emails <QXZ>This is where you can set whether this system will be able to receive inbound emails in addition to phone calls.</QXZ>
+settings-allow_chats Allow Chats <QXZ>This is where you can set whether this system will be able to receive incoming chats in addition to phone calls, as well as allow agent-to-agent and agent-to-manager chatting.</QXZ>
+settings-chat_timeout Chat Timeout <QXZ>This is where you can set how long a customer chat can stay alive after the customer has navigated away from or closed their chat window. When the timeout is reached the chat is closed.</QXZ>
+settings-chat_url Chat URL <QXZ>This is the location where you have placed the chat web pages for customer use.</QXZ>
+settings-agent_push_events Agent Push Events <QXZ>This setting will enable the sending of events from agent screens to the URL defined below. Default is 0 for disabled.</QXZ>
+settings-agent_push_url Agent Push URL <QXZ>If Agent Push Events are enabled above, this is the URL that the events will be sent to. The variables that you can use within the URL are --A--user--B--, --A--event--B--, --A--message--B--, --A--lead_id--B--. Since this function uses AJAX, it must reference a local script on the web server. If you want to reference an external web address then you should use the get2post.php script that can be found in the extras directory.</QXZ>
+settings-log_recording_access Log Recording Access <QXZ>This option if enabled allows the logging of user access to call recordings. It also requires the User setting Access Recordings to be set to 1 to allow a user to access call recordings. Default is 0 for disabled.</QXZ>
+settings-enable_auto_reports Enable Automated Reports <QXZ>This option if enabled allows you access to the Automated Reports section where you can set up reports to run at scheduled times and be delivered by email or FTP. Default is 0 for disabled.</QXZ>
+settings-first_login_trigger First Login Trigger <QXZ>This setting allows for the initial configuration of the server screen to be shown to the administrator when they first log into the system.</QXZ>
+settings-default_phone_registration_password Default Phone Registration Password <QXZ>This is the default registration password used when new phones are added to the system. Default is test.</QXZ>
+settings-default_phone_login_password Default Phone Login Password <QXZ>This is the default phone web login password used when new phones are added to the system. Default is test.</QXZ>
+settings-default_server_password Default Server Password <QXZ>This is the default server password used when new servers are added to the system. Default is test.</QXZ>
+settings-report_default_format Report Default Format <QXZ>Determines whether the reports will default to display in text or html format. Default is TEXT.</QXZ>
+settings-slave_db_server Slave Database Server <QXZ>If you have a MySQL slave database server then enter the local IP address for that server here. This option is currently only used by the selected reports in the next option and has nothing to do with automatically configuring MySQL master-slave replication. Default is empty for disabled.</QXZ>
+settings-reports_use_slave_db Reports to use Slave DB <QXZ>This option allows you to select the reports that you want to have use the MySQL slave database as defined in the option above instead of the master database that your live system is running on. You must set up the MySQL slave replication before you can enable this option. Default is empty for disabled.</QXZ>
+settings-custom_reports_use_slave_db Custom Reports to use Slave DB <QXZ>This option allows you to select the custom reports that you want to have use the MySQL slave database as defined in the option above instead of the master database that your live system is running on. You must set up the MySQL slave replication before you can enable this option. Default is empty for disabled.</QXZ>
+settings-default_field_labels Default Field Labels <QXZ>These 19 fields allow you to set the name as it will appear in the agent interface as well as the administrative modify lead page. Default is empty which will use the hard-coded defaults in the agent interface. You can also set a label to ---HIDE--- to hide both the label and the field. Another option for most fields is ---READONLY--- which will display but not allow an agent to modify the field. One more option for most fields is ---REQUIRED--- which will force an agent to populate that field on all calls before being able to hang up and disposition each call. For the REQUIRED option to work, the campaign must have Allow Required Fields enabled.</QXZ>
+settings-admin_screen_colors Admin Screen Colors <QXZ>This feature allows you to set different color schemes and logo for the administrative web screens. These can be defined in the Screen Colors section. Default is default, for the standard blue screen colors</QXZ>
+settings-agent_screen_colors Agent Screen Colors <QXZ>This feature allows you to set different color schemes and logo for the agent screen. These can be defined in the Screen Colors section. Default is default, for the standard blue screen colors</QXZ>
+settings-agent_chat_screen_colors Agent Chat Screen Colors <QXZ>This feature allows you to set the different colors that are used for the users chatting within the internal chat window in the agent screen. These can be defined in the Screen Colors section, and only the five standard and three alternate colors are used. Default is default, for a standard set of eight colors</QXZ>
+settings-label_hide_field_logs Hide Label in Call Logs <QXZ>If a label is set to ---HIDE--- then the agent call logs, if enabled on the campaign, will still show the field and data unless this option is set to Y. Default is N.</QXZ>
+settings-qc_features_active QC Features Active <QXZ>This option allows you to enable or disable the QC or Quality Control features. Default is 0 for inactive.</QXZ>
+settings-default_webphone Default Webphone <QXZ>If set to 1, this option will make all new phones created have Set As Webphone set to Y. Default is 0.</QXZ>
+settings-webphone_systemkey Webphone System Key <QXZ>If your system or provider requires it, this is where the System Key for the webphone should be entered in. Default is empty.</QXZ>
+settings-default_codecs Default Codecs <QXZ>You can define a comma delimited list of codecs to be set as the default codecs for all systems. Options for codecs include ulaw, alaw, gsm, g729, speex, g722, g723, g726, ilbc, ... Default is empty.</QXZ>
+settings-custom_dialplan_entry Custom Dialplan Entry <QXZ>This field allows you to enter in any dialplan elements that you want for all of the asterisk servers, the lines will be added to the default context.</QXZ>
+settings-reload_dialplan_on_servers Reload Dialplan On Servers <QXZ>This option allows you to force a reload of the dialplan on all Asterisk servers in the cluster. If you made changes in the Custom Dialplan Entry above you should set this to 1 and submit to have those changes go into effect on the servers.</QXZ>
+settings-noanswer_log No-Answer Log <QXZ>This option will log the auto-dial calls that are not answered to a separate table. Default is N.</QXZ>
+settings-did_agent_log DID Agent Log <QXZ>This option will log the inbound DID calls along with an in-group and user ID, if applicable, to a separate table. Default is N.</QXZ>
+settings-alt_log_server_ip Alt-Log DB Server <QXZ>This is the alternate log database server. This is optional, and allows some logs to be written to a separate database. Default is empty.</QXZ>
+settings-tables_use_alt_log_db Alt-Log Tables <QXZ>These are the tables that are available for logging on the alternate log database server. Default is blank.</QXZ>
+settings-enable_queuemetrics_logging Enable QueueMetrics Logging <QXZ>This setting allows you to define whether the system will insert log entries into the queue_log database table as Asterisk Queues activity does. QueueMetrics is a standalone, closed-source statistical analysis program. You must have QueueMetrics already installed and configured before enabling this feature. Default is 0.</QXZ>
+settings-queuemetrics_server_ip QueueMetrics Server IP <QXZ>This is the IP address of the database for your QueueMetrics installation.</QXZ>
+settings-queuemetrics_dbname QueueMetrics Database Name <QXZ>This is the database name for your QueueMetrics database.</QXZ>
+settings-queuemetrics_login QueueMetrics Database Login <QXZ>This is the user name used to log in to your QueueMetrics database.</QXZ>
+settings-queuemetrics_pass QueueMetrics Database Password <QXZ>This is the password used to log in to your QueueMetrics database.</QXZ>
+settings-queuemetrics_url QueueMetrics URL <QXZ>This is the URL or web site address used to get to your QueueMetrics installation.</QXZ>
+settings-queuemetrics_log_id QueueMetrics Log ID <QXZ>This is the server ID that all contact center logs going into the QueueMetrics database will use as an identifier for each record.</QXZ>
+settings-queuemetrics_eq_prepend QueueMetrics EnterQueue Prepend <QXZ>This field is used to allow for prepending of one of the list data fields in front of the phone number of the customer for customized QueueMetrics reports. Default is NONE to not populate anything.</QXZ>
+settings-queuemetrics_loginout QueueMetrics Login-Out <QXZ>This option affects how the system will log the logins and logouts of an agent in the queue_log. Default is STANDARD to use standard AGENTLOGIN AGENTLOGOFF, CALLBACK will use AGENTCALLBACKLOGIN and AGENTCALLBACKLOGOFF that QM will parse differently, NONE will not log any logins and logouts within queue_log.</QXZ>
+settings-queuemetrics_callstatus QueueMetrics CallStatus <QXZ>This option if set to 0 will not put in the CALLSTATUS entry into queue_log when an agent dispositions a call. Default is 1 for enabled.</QXZ>
+settings-queuemetrics_addmember_enabled QueueMetrics Addmember Enabled <QXZ>This option if set to 1 will generate ADDMEMBER2 and REMOVEMEMBER entries in queue_log. Default is 0 for disabled.</QXZ>
+settings-queuemetrics_dispo_pause QueueMetrics Dispo Pause Code <QXZ>This option, if populated, allows you to define whether a dispo pause code is entered into queue_log when an agent is in dispo status. Default is empty for disabled.</QXZ>
+settings-queuemetrics_pause_type QueueMetrics Pause Type Logging <QXZ>If enabled, this option will log the type of pause in the queue_log table data5 field. You must make sure that you have a data5 field or enabling this feature will break QM compatibility. Default is 0 for disabled.</QXZ>
+settings-queuemetrics_pe_phone_append QueueMetrics Phone Environment Phone Append <QXZ>This option, if enabled, will append the agent phone login to the data4 record in the queue log table if the Campaign Phone Environment field is populated. Default is 0 for disabled.</QXZ>
+settings-queuemetrics_record_hold QueueMetrics Hold Call Log <QXZ>This option, if enabled, will log when a customer is put on hold and taken off hold in the newer record_tags QM table. Default is 0 for disabled.</QXZ>
+settings-queuemetrics_socket QueueMetrics Socket Send <QXZ>This option, if enabled, will send QM data to a web page that will send it through a socket for logging. The CONNECT_COMPLETE option will send CONNECT, COMPLETEAGENT and COMPLETECALLER events to the url defined below. Default is NONE for disabled.</QXZ>
+settings-queuemetrics_socket_url QueueMetrics Socket Send URL <QXZ>If Socket Send is enabled above, this is the URL that is used to send the data to. Default is EMPTY for disabled.</QXZ>
+settings-enable_vtiger_integration Enable Vtiger Integration <QXZ>This setting allows you to enable Vtiger integration with the system. Currently links to Vtiger admin and search as well as user replication are the only integration features available. Default is 0.</QXZ>
+settings-vtiger_server_ip Vtiger DB Server IP <QXZ>This is the IP address of the database for your Vtiger installation.</QXZ>
+settings-vtiger_dbname Vtiger Database Name <QXZ>This is the database name for your Vtiger database.</QXZ>
+settings-vtiger_login Vtiger Database Login <QXZ>This is the user name used to log in to your Vtiger database.</QXZ>
+settings-vtiger_pass Vtiger Database Password <QXZ>This is the password used to log in to your Vtiger database.</QXZ>
+settings-vtiger_url Vtiger URL <QXZ>This is the URL or web site address used to get to your Vtiger installation.</QXZ>
+settings-webphone_url Webphone URL <QXZ>The URL of the web phone inteface.</QXZ>
+system_statuses System Statuses <QXZ>Through the use of system statuses, you can have statuses that exist for all campaigns and in-groups. The status must be 1-6 characters in length, the description must be 2-30 characters in length and Selectable defines whether it shows up in the system as an agent disposition. The human_answered field is used when calculating the drop percentage, or abandon rate. Setting human_answered to Y will use this status when counting the human-answered calls. The Category option allows you to group several statuses into a category that can be used for statistical analysis. There are also 7 additional settings that will define the kind of status: sale, dnc, customer contact, not interested, unworkable, scheduled callback, completed. The MIN SEC and MAX SEC fields for each status will determine whether an agent can select that status at the end of their call based upon the length of the call. If the call is 10 seconds and the MIN SEC for a status is set to 20 seconds, then the agent will not be able to select that status. Also, if a call is 40 seconds and the MAX SEC for a status is set to 30 seconds, then the agent will not be able to select that status.</QXZ>
+admin_phones_bulk_insert-login_password Login Password <QXZ>This is the agent screen login password that will be used for all of the phones that are created.</QXZ>
+admin_phones_bulk_insert-create_alias Create Alias Entries <QXZ>Setting this option to YES will create a phones alias entry for each of the extensions listed above that will tie all of the same extension entries on each server together allowing phone login load balancing to work in the agent interface.</QXZ>
+admin_phones_bulk_insert-alias_suffix Alias Suffix <QXZ>This is the suffix that will be added to the extension to form the phone alias id. For example, if the extension is cc100 and the alias suffix is x, then the phone alias id used for that would be cc100x.</QXZ>
+admin_phones_bulk_insert-protocol Client Protocol <QXZ>This is the phone protocol that will be used for all phones created when submitted. SIP and IAX2 are VOIP protocols that will create conf file entries to allow those phoens to register on the servers.</QXZ>
+status_groups Status Groups <QXZ>Through the use of status groups, you can have statuses that exist for lists or in-groups specifically. The Status must be 1-6 characters in length, the description must be 2-30 characters in length and Selectable defines whether it shows up in the system as an agent disposition. The human_answered field is used when calculating the drop percentage, or abandon rate. Setting human_answered to Y will use this status when counting the human-answered calls. The Category option allows you to group several statuses into a category that can be used for statistical analysis. There are also 7 additional settings that will define the kind of status: sale, dnc, customer contact, not interested, unworkable, scheduled callback, completed. The MIN SEC and MAX SEC fields for each status will determine whether an agent can select that status at the end of their call based upon the length of the call. If the call is 10 seconds and the MIN SEC for a status is set to 20 seconds, then the agent will not be able to select that status. Also, if a call is 40 seconds and the MAX SEC for a status is set to 30 seconds, then the agent will not be able to select that status. The Status Group ID field must be between 2 and 20 characters in length, must not match a current campaign ID, and cannot contain spaces or other special characters.</QXZ>
+inbound_groups-populate_lead_vendor Populate Lead Vendor <QXZ>If this option is not DISABLED, and the inbound call was not delivered with a VID option, then the system will put the value entered in this setting into the vendor_lead_code field when a new lead is inserted. Special options include INBOUND_NUMBER which will use the inbound phone number dialed. Default is INBOUND_NUMBER.</QXZ>
+screen_labels Screen labels give you the option of setting different labels for the default agent screen fields on a per campaign basis. <B><QXZ>Screen labels give you the option of setting different labels for the default agent screen fields on a per campaign basis.</QXZ></B>
+screen_labels-label_id Screen Label ID <QXZ>This field needs to be at least 2 characters in length and no more than 20 characters in length, no spaces or special characters. This is the ID that will be used to identify the screen label throughout the system.</QXZ>
+screen_labels-label_name Screen Label Name <QXZ>This is the descriptive name of the screen label entry.</QXZ>
+screen_labels-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+screen_labels-label_hide_field_logs Hide Label in Call Logs <QXZ>If a label is set to ---HIDE--- then the agent call logs, if enabled on the campaign, will still show the field and data unless this option is set to Y. Default is N.</QXZ>
+screen_labels-default_field_labels Default Field Labels <QXZ>These 19 fields allow you to set the name as it will appear in the agent interface as well as the administrative modify lead page. Default is empty which will use the hard-coded defaults in the agent interface. You can also set a label to ---HIDE--- to hide both the label and the field. Another option for most fields is ---READONLY--- which will display but not allow an agent to modify the field. One more option for most fields is ---REQUIRED--- which will force an agent to populate that field on all calls before being able to hang up and disposition each call. For the REQUIRED option to work, the campaign must have Allow Required Fields enabled.</QXZ>
+screen_labels-active Active <QXZ>Set whether the screen label is active or not.</QXZ>
+screen_colors Screen colors give you the option of setting a different color scheme and logo for the web interface in the System Settings. <B><QXZ>Screen colors give you the option of setting a different color scheme and logo for the web interface in the System Settings.</QXZ></B>
+screen_colors-colors_id Screen Colors ID <QXZ>This field needs to be at least 2 characters in length and no more than 20 characters in length, no spaces or special characters. This is the ID that will be used to identify the screen colors in the system.</QXZ>
+screen_colors-colors_name Screen Colors Name <QXZ>This is the descriptive name of the screen colors entry.</QXZ>
+screen_colors-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+screen_colors-menu_background Menu Background <QXZ>This is where you set the hex color value for the sidebar menu background. It must be a darker color since white text will be displayed on top of it. Default is 015B91.</QXZ>
+screen_colors-frame_background Frame Background <QXZ>This is where you set the hex color value for the frame main background. It must be a light color since black text will be displayed on top of it. Default is D9E6FE.</QXZ>
+screen_colors-std_row_background Standard Row Backgrounds <QXZ>This is where you set the hex color values for the several standard row backgrounds. They should be lighter colors since black text will be displayed on top of them. These are often used to make different sections stand apart or as alternating colors for rows. Defaults are 9BB9FB, B9CBFD, 8EBCFD, B6D3FC, A3C3D6. The Standard Row 5 Background is used in the Agent screen for the background color behind the logo after the agent has logged in.</QXZ>
+screen_colors-alt_row_background Alternate Row Backgrounds <QXZ>This is where you set the hex color values for the several alternate row backgrounds. They should be lighter colors since black text will be displayed on top of them. These are used to differentiate sections from the Standard backgrounds defined above. Defaults are BDFFBD, 99FF99, CCFFCC.</QXZ>
+screen_colors-web_logo Web Logo <QXZ>This is where you can select a custom image file for your logo. The standard size for a logo image is 170 pixels wide and 45 pixels high. We suggest using the PNG format, but GIF and JPG will work as well. To have a custom logo image show up in this list, it needs to be uploaded to your webserver in the images directory, and the filename needs to begin with vicidial_admin_web_logo. For example, if you upload the image file vicidial_admin_web_logoSAMPLE.png, it will show up in the select list as SAMPLE.png. Default is default_new for the new PNG logo image file.</QXZ>
+screen_colors-active Active <QXZ>Set whether the screen color set is active or not.</QXZ>
+settings_containers Settings Containers allow for an easy way to add, modify and delete large configurations of settings, or for elements like email templates to be used by PHP and Perl scripts within the codebase. <B><QXZ>Settings Containers allow for an easy way to add, modify and delete large configurations of settings, or for elements like email templates to be used by PHP and Perl scripts within the codebase.</QXZ></B>
+settings_containers-container_id Container ID <QXZ>This field needs to be at least 2 characters in length and no more than 40 characters in length, no spaces or special characters. This is the ID that will be used to identify the Settings Container throughout the system.</QXZ>
+settings_containers-container_notes Container Notes <QXZ>This is the descriptive name of the Settings Container entry.</QXZ>
+settings_containers-container_type Container Type <QXZ>This is the type of Container entry. This is only used for categorization.</QXZ>
+settings_containers-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ>
+settings_containers-container_entry Container Entry <QXZ>This is where you put the contents of the settings that you want in this container.</QXZ>
+auto_reports Automated Reports allow for a simplified way of configuring reports to be run on a scheduled and recurring basis, and to have the results sent by email or uploaded to an FTP server. <B><QXZ>Automated Reports allow for a simplified way of configuring reports to be run on a scheduled and recurring basis, and to have the results sent by email or uploaded to an FTP server.</QXZ></B>
+auto_reports-report_id Report ID <QXZ>This field needs to be at least 2 characters in length and no more than 30 characters in length, no spaces or special characters. This is the ID that will be used to identify the Automated Report throughout the system.</QXZ>
+auto_reports-report_name Report Name <QXZ>This is the descriptive name of the Automated Report entry.</QXZ>
+auto_reports-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user with Modify Automated Reports permissions to view this record.</QXZ>
+auto_reports-report_last_run Last Run Time <QXZ>This is the date and time of the last run of this automated report process. Also included is the number of seconds it took for this process to run the last time.</QXZ>
+auto_reports-report_server Report Server <QXZ>This is the machine that you want to use to run this automated report. You must choose a server that runs the keepalive process every minute in the crontab. The default is to use the active voicemail server as defined in System Settings.</QXZ>
+auto_reports-report_times Report Times <QXZ>This is the list of times in HHMM format when you want the automated report to run. You can specify multiple times by separating them with a dash, like how the List Reset Times feature works.</QXZ>
+auto_reports-report_weekdays Report Weekdays <QXZ>This is the list of days of the week when you want the automated report to run. Either this option or the Month Days field below must be set for the report to run automatically.</QXZ>
+auto_reports-report_monthdays Report Month Days <QXZ>This is the list of days of the month in DD format when you want the automated report to run. You can specify multiple month days by separating them with a dash. Either this option or the Weekdays field above must be set for the report to run automatically.</QXZ>
+auto_reports-report_destination Report Destination <QXZ>This option will determine how you want the automated report to be delivered, by EMAIL or FTP. Depending on the destination you choose, you must fill in the configuration fields below for it to work properly. Default is EMAIL.</QXZ>
+auto_reports-email_from Email From <QXZ>If the EMAIL destination is chosen above, then this field must be filled in with the email address that you want the automated report email to come from. Note: some email servers may require certain registered email address to be used for delivery to be accepted by them. You may also have to set up a reverse domain name lookup with your network provider for the server you have chosen to send emails from.</QXZ>
+auto_reports-email_to Email To <QXZ>If the EMAIL destination is chosen above, then this field must be filled in with the email address that you want to receive the automated report email. You can define more than one email address by separating them with a colon.</QXZ>
+auto_reports-email_subject Email Subject <QXZ>If the EMAIL destination is chosen above, then this field must be filled in with the subject of the email. As an option, you can use the --A--date--B-- or --A--datetime--B-- flag in this field to populate the current date or date-time.</QXZ>
+auto_reports-ftp_server FTP Server <QXZ>If the FTP destination is chosen above, then this field must be filled in with the FTP server address. Note: this works only for standard FTP servers, not SFTP or FTP over SSL.</QXZ>
+auto_reports-ftp_user FTP User <QXZ>If the FTP destination is chosen above, then this field must be filled in with the FTP login user.</QXZ>
+auto_reports-ftp_pass FTP Pass <QXZ>If the FTP destination is chosen above, then this field must be filled in with the FTP login password.</QXZ>
+auto_reports-ftp_directory FTP Directory <QXZ>If the FTP destination is chosen above, then this field can be filled in with the FTP folder directory that you want the automated reports to be uploaded into. Note: the folder must already exist, this process will not try to create the folder.</QXZ>
+auto_reports-filename_override Filename Override <QXZ>By default, the reports will be saved as files and either emailed or sent by FTP to the selected destination, and the filenames used for those files are automatically generated with unique generic names based upon the report ID. If you would like to override those unique generic names, you can do so by using this field. You can also use the variables shown below in the Report URL field so that you can put dates into the filename. You can also use --A--filedatetime--B-- as a variable to note the date and time the report was generated, which is useful if you will be running a report more than once a day. Only letters, numbers dashes and underscore characters are allowed in this field. Also, you should not include a file extension as part of the filename override, since the type of report will dictate the file extension that is used. Default is empty for disabled.</QXZ>
+auto_reports-active Active <QXZ>The automated report will only run on the set schedule above if active is set to Y. Default is N.</QXZ>
+auto_reports-run_now_trigger Run Now Trigger <QXZ>This option offers a way to test this automated report process before setting it to active. It can take up to one minute for the process to start running after submitting this page with this field set to Y. Default is N.</QXZ>
+auto_reports-report_url Report URL <QXZ>This is the field where you will put the full web address, or URL, for the report that you want to run. The easiest way to figure out what address to use is to run the report normally, then go to the Reports, Admin Utilities, Admin Report Log Viewer to see the full URL that was used to run that report. Once you have copied that URL, you can replace the dates that you see with one of these variables in the standard format that is used within this system, for example, --A--today--B--. You can use: today, yesterday, 6days, 7days, 8days, 13days, 14days, 15days, 30days. Note: some networks may require that you use a local server address in this URL if that is the only way that a server on your network can access the webserver used for reporting. Related to this, you may also have to use a local IP address if a full domain name is not accessible from within your system network. Also, it is recommended that you run reports in TEXT format for best display results.</QXZ>
+ip_lists IP Lists <QXZ>The purpose of this feature is to allow an administrator the ability to restrict who can use the system web resources on an IP Address basis. This is designed to allow you to create IP Lists and then assign those IP Lists on a per-User-Group basis separated as Admin, Agent and API permissions. For example, you can set the IP List for Agent web access to DISABLED to allow anyone in the User Group to log in as an agent from any location, this is the default behavior. You can then set an IP List with one IP Address in it so within that same User Group, managers will only be able to log in to the admin web screens from that one location. You can also set an IP List with no entries in it for the API access IP List to not allow any user in that User Group to use the APIs.</QXZ><BR><BR><QXZ>This IP whitelisting authentication is designed to happen after user authentication in order to allow a specific user to be set to ignore the IP List blocking feature, as well as to be able to have the IP List feature work on a per-User-Group basis.</QXZ><BR><BR><QXZ>There is also a System-wide Blacklist option that allows you to specify an IP List to use to block all web service access to all users coming from the IP Addresses listed in the system settings blacklist IP List.</QXZ><BR><BR><QXZ>In order to use any of these features, the System Settings option Allow IP Lists must be enabled on your system. Then you will see the IP Lists Admin section appear in the Admin menu.</QXZ>
+ip_lists-ip_list_id IP List ID <QXZ>This field needs to be at least 2 characters in length and no more than 30 characters in length, no spaces or special characters. This is the ID that will be used to identify the IP List throughout the system.</QXZ>
+ip_lists-ip_list_name IP List Name <QXZ>This is the descriptive name of the IP List entry.</QXZ>
+ip_lists-user_group Admin User Group <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user with Modify IP Lists permissions to view this record.</QXZ>
+ip_lists-active Active <QXZ>The IP List will only be able to be ebaled for a user group if active is set to Y. Default is N.</QXZ>
+ip_lists-ip_address IP Addresses <QXZ>This is the list of IP Addresses within this IP List. Only one IP Address per line is allowed. If you want to use IP whitelisting for agent access and you are using Dispo Call URL features like the dispo_move_list.php script, you will need to remember to include the IP Addresses of the web server in your IP List, because Dispo Call URL actions are run from the webserver.</QXZ>
+users-pause_code_approval Manager Pause Code Approval <QXZ>If a campaign pause code is set to require manager approval, the manager that approves the agent pause code selection must have this setting set to 1. Default is 0.</QXZ>
+status_categories System Status Categories <QXZ>Through the use of system status categories, you can group together statuses to allow for statistical analysis on a group of statuses. The Category ID must be 2-20 characters in length with no spaces, the name must be 2-50 characters in length, the description is optional and TimeonVDAD Display defines whether that status will be one of the upto 4 statuses that can be calculated and displayed on the Time On VDAD Real-Time report. The Sale Category and Dead Lead Category are both used by the List Suggestion system when analyzing list statistics.</QXZ>
+admin_phones_bulk_insert-registration_password Registration Password <QXZ>This is the registration password that will be used for all of the phones that are created. For SIP and IAX2 protocol you should use a complex password for secutiry reasons.</QXZ>
+email_accounts Email Accounts <QXZ>The Email Accounts management section allows you to create, copy, and delete email account settings that will allow you to have email messages come into your system and be treated as if they were phone calls to agents. EMAIL ACCOUNTS MUST BE SET UP BY YOU AND AN EMAIL SERVICE PROVIDER - THAT IS NOT COVERED BY THIS MODULE.</QXZ>
+email_accounts-email_account_id Email Account ID <QXZ>This is the short name of the email account, it is not editable after initial submission, must not contain any spaces and must be between 2 and 20 characters in length.</QXZ>
+email_accounts-email_account_name Email Account Name <QXZ>This is the full name of the email account, it must be between 2 and 30 characters in length. </QXZ>
+email_accounts-email_account_active Active <QXZ>This determines whether this account will be checked for new email messages to be loaded into the dialer. </QXZ>
+email_accounts-email_account_description Email Account Description <QXZ>This allows for a lengthy description, if needed, of the email account. 255 characters max. </QXZ>
+email_accounts-email_account_type Email Account Type <QXZ>Specifies whether the account is used for inbound or outbound email messages. Should be set to INBOUND. </QXZ>
+email_accounts-admin_user_group Admin User Group <QXZ>This is the administrative user group for this inbound group, this allows admin viewing of this in-group restricted by user group. Default is --ALL-- which allows any admin user to view this in-group. </QXZ>
+email_accounts-protocol Email Account Protocol <QXZ>This is the email protocol used by the account you are setting up access to. Currently only IMAP and POP3 accounts are supported. </QXZ>
+email_accounts-email_replyto_address Email Reply-to Address <QXZ>The email address of the account you are setting up access to. Replies to email messages from the agent interface will read as coming from this address. </QXZ>
+email_accounts-email_account_server Email Account Server <QXZ>The email server that the account is housed on. </QXZ>
+email_accounts-email_account_user Email Account User <QXZ>The login used to access this account. Usually its the portion of the reply-to address before the -at- symbol. </QXZ>
+email_accounts-pop3_auth_mode Auth Mode for POP3 protocol only <QXZ>The authorization mode to use when POP3 is the mail protocol on the email account. BEST is the default. It will use APOP if the server appears to support it and it can be used to successfully log on, then try similarly with CRAM-MD5, and finally PASS. APOP and CRAM-MD5 imply that an MD5 checksum will be used instead of sending your password in cleartext. However, if the server does not claim to support APOP or CRAM-MD5, the cleartext method will be used. Be careful. There are a few servers that will send a timestamp in the banner greeting, but APOP will not work with them, for instance if the server does not know your password in cleartext. If you think your authentication information is correct, you may have to use PASS for that server. The same applies to CRAM-MD5.</QXZ>
+email_accounts-email_account_pass Email Account Password <QXZ>The password used to access this account. This is usually set at the time the email account is created. </QXZ>
+email_accounts-email_frequency_check_mins Email Frequency Check Rate (mins) <QXZ>How often this email account should be checked. The highest rate of frequency at the moment is five minutes, some email providers will not allow more than three login attempts in fifteen minutes before locking the account for an indeterminate amount of time. </QXZ>
+email_accounts-in_group In-Group ID <QXZ>The In-Group that email messages will be sent to.</QXZ>
+email_accounts-default_list_id Default List ID <QXZ>The List ID that leads will be inserted into if necessary. </QXZ>
+email_accounts-call_handle_method In-Group Call Handle Method <QXZ>This is the action that will be taken when a new email is found in the account. EMAIL means all email messages will be inserted into the list table as a new lead. EMAILLOOKUP will search the entire list table for the email address in the email column - if the lead is found, that lead list ID will be used in the record that goes into the email_list table. EMAILLOOKUPRC does the same, but it will only search lists belonging to the campaign selected in the In-Group Campaign ID box below. EMAILLOOKUPRL will only search one particular list, which is the one entered into the In-Group List ID box below.</QXZ>
+email_accounts-agent_search_method In-Group Agent Search Method <QXZ>The agent search method to be used by the inbound group, LO is Load-Balanced-Overflow and will try to send the call to an agent on the local server before trying to send it to an agent on another server, LB is Load-Balanced and will try to send the call to the next agent no matter what server they are on, SO is Server-Only and will only try to send the calls to agents on the server that the call came in on. Default is LB. NOT USED</QXZ>
+email_accounts-ingroup_list_id In-Group List ID <QXZ>This is the List ID that will be used to search for a match within. </QXZ>
+email_accounts-ingroup_campaign_id In-Group Campaign ID <QXZ>This is the Campaign ID that will be used to search for a match within.</QXZ>
+template_maker The custom template maker allows you to define your own file layouts for use with the list loader and also delete them, if necessary. If you frequently upload files that are in a consistent layout other than the standard layout, you may find this tool helpful. The saved layout will work on any uploaded file it matches, regardless of file type or delimiter. <QXZ>The custom template maker allows you to define your own file layouts for use with the list loader and also delete them, if necessary. If you frequently upload files that are in a consistent layout other than the standard layout, you may find this tool helpful. The saved layout will work on any uploaded file it matches, regardless of file type or delimiter.</QXZ>
+template_maker-create_template Create a new template <QXZ>In order to begin creating your new listloader template, you must first load a lead file that has the layout you wish to create the template for. Click Choose file, and open the file on your computer you wish to use. This will upload a copy to your server and process it to determine the file type and delimiter (for TXT files).</QXZ>
+vicidial_template_maker Listloader Custom Template Maker <QXZ>Create your own file loading template with this tool. Useful when you load files in a consistent format or layout other than the vicidial standard format, as it allows you to predefine field locations in lead files to bypass the steps to assign them otherwise</QXZ>
+template_maker-delete_template Delete template <QXZ>If you have a template you no longer use or you mis-entered information on it and would like to re-enter it, select the template from the drop-down menu and click DELETE TEMPLATE.</QXZ>
+template_maker-template_id Template ID <QXZ>This field is where you enter an arbitrary ID for your new custom template. It must be between 2 and 20 characters and consist of alphanumeric characters and underscores.</QXZ>
+template_maker-template_name Template Name <QXZ>This field is where you enter the name for your new custom template. Can be up to 30 characters long.</QXZ>
+template_maker-template_description Template Description <QXZ>This field is where you enter the description for your new custom template. It can be up to 255 characters long.</QXZ>
+template_maker-list_id List ID <QXZ>All templates must load their records into a list. Select a list ID to load leads into from this drop-down list, which will display any lists available to you given your user settings.</QXZ>
+template_maker-assign_columns Assigning columns <QXZ>Once you have loaded a sample lead file matching the layout you want to make into a template and select a list ID to load leads into, all of the available columns from the list table and the custom table for the list you selected (if any) will be displayed here. Columns highlighted in blue are standard columns from the list table. Columns highlighted in pink belong to the custom table for the selected list. Each column listed has a drop-down menu, which should be populated with the fields from the first row of the sample lead file you uploaded. Assign the appropriate fields to the appropriate columns and press SUBMIT TEMPLATE to create your template. You do not need to assign every field to a column, and you do not need to assign every column a field. For details on the standard list columns, click</QXZ> <a href='#list_loader'><QXZ>HERE</QXZ></a>.
+max_stats Maximum System Stats <QXZ>These statistics are cached totals that are stored throughout each day in real-time through back-end processes. For inbound calls, the total calls per in-group are calculated for each call that enters the process that calculates. For the whole system counts, the totals are generated from log entries as well as other in-group and campaign totals. These totals may not add up due to the settings that you have in your system as well as when the call is hung up.</QXZ>
+qc_status_codes The Quality Control <QXZ>QC function has its own set of status codes separate from those within the call handling functions of the system. QC status codes must be between 2 and 8 characters in length and contain no special characters like a space or colon. The QC status code description must be between 2 and 30 characters in length. For these functions to work, you must have QC enabled in the System Settings.</QXZ>
+agent_time_detail Agent Time Detail <QXZ>In this report you can view how much time agents spent on what.</QXZ><BR><QXZ><U>TIME CLOCK</U> = Time the agent been logged in to the time clock.</QXZ><BR><QXZ><U>AGENT TIME</U> = Total time on the system (<U>WAIT</U> + <U>TALK</U> + <U>DISPO</U> + <U>PAUSE</U>).</QXZ><BR><QXZ><U>WAIT</U> = Time the agent waits for a call.</QXZ><BR><QXZ><U>TALK</U> = Time the agent talks to a customer or is in dead state (<U>DEAD</U> + <U>CUSTOMER</U>).</QXZ><BR><QXZ><U>DISPO</U> = Time the agent uses at the disposition screen (where the agent picks NI, SALE etc).</QXZ><BR><QXZ><U>PAUSE</U> = Time the agent is in pause mode (<U>LOGIN</U> + <U>LAGGED</U> + ...).</QXZ><BR><QXZ><U>DEAD</U> = Time the agent is in a call after the customer has hung up.</QXZ><BR><QXZ><U>CUSTOMER</U> = Time the agent is in a live call with a customer.</QXZ><BR><QXZ>- The next table is pause codes and their time.</QXZ><BR><QXZ><U>LOGIN</U> = The pause code when going from login directly to pause.</QXZ><BR><QXZ><U>LAGGED</U> = The time the agent had some network problem or similar.</QXZ><BR><QXZ><U>ANDIAL</U> = This pause code triggers if the agent been on dispo screen for longer than 1000 seconds.</QXZ><BR><QXZ>and empty is undefined pause code.</QXZ>
+agent_status_detail Agent Status Detail <QXZ>In this report you can view what and how many statuses has been selected by the agents.</QXZ><BR><QXZ><U>CALLS</U> = Total number of calls sent to the user.</QXZ><BR><QXZ><U>CIcalls</U> = Total number of call where there was a Human Answer which is set under Admin -> System Statuses.</QXZ><BR><QXZ><U>DNC/CI%</U> = How much in percent DNC (Do Not Call) per Human Answers.</QXZ><BR><QXZ>And the rest is just System Statuses that the agent picked and how many, to find out what they means then head over to Admin -> System Statuses.</QXZ>
+agent_performance_detail Agent Performance Detail <QXZ>This is a combination of Agent Time Detail and Agent Status Detail.</QXZ><BR><QXZ>(Statistics related to handling of calls only. What this means is that the top section will only include time involving a phone call. If an agent clicks to go active, then pauses, then goes active again without taking a call, that time will not be included in the top section of this report.)</QXZ><BR><QXZ><U>CALLS</U> = Total number of calls sent to the user.</QXZ><BR><QXZ><U>TIME</U> = Total time of these (<U>PAUSE</U> + <U>WAIT</U> + <U>TALK</U> + <U>DISPO</U>).</QXZ><BR><QXZ><U>PAUSE</U> = Amount of time being paused in related to call handling.</QXZ><BR><QXZ><U>AVG</U> means Average so everything -AVG is for example amount of PAUSE-time divided by total number of calls: (<U>PAUSE</U> / <U>CALLS</U> = <U>PAUSAVG</U>)</QXZ><BR><QXZ><U>WAIT</U> = Time the agent waits for a call.</QXZ><BR><QXZ><U>TALK</U> = Time the agent talks to a customer or is in dead state (<U>DEAD</U> + <U>CUSTOMER</U>).</QXZ><BR><QXZ><U>DISPO</U> = Time the agent uses at the disposition screen (where the agent picks NI, SALE etc).</QXZ><BR><QXZ><U>DEAD</U> = Time the agent is in a call after the customer has hung up.</QXZ><BR><QXZ><U>CUSTOMER</U> = Time the agent is in a live call with a customer.</QXZ><BR><QXZ>And the rest is just System Statuses that the agent picked and how many, to find out what they means then head over to Admin -> System Statuses.</QXZ><BR><QXZ>- Next table is Pause Codes.</QXZ><BR><QXZ><U>LOGIN TIME</U> = Total time on the system (<U>WAIT</U> + <U>TALK</U> + <U>DISPO</U> + <U>PAUSE</U>).</QXZ><BR><QXZ><U>NONPAUSE</U> = Everything except pause (<U>WAIT</U> + <U>TALK</U> + <U>DISPO</U>).</QXZ><BR><QXZ><U>PAUSE</U> = Only Pause.</QXZ><BR><QXZ>- The last table is pause codes and their time (like Agent Time Detail).</QXZ><BR><QXZ><U>LOGIN</U> = The pause code when going from login directly to pause.</QXZ><BR><QXZ><U>LAGGED</U> = The time the agent had some network problem or similar.</QXZ><BR><QXZ><U>ANDIAL</U> = This pause code triggers if the agent been on dispo screen for longer than 1000 seconds.</QXZ><BR><QXZ>and empty is undefined pause code.</QXZ>
+team_performance_detail Team Performance Detail <QXZ>This report contains some of the same information as the Agent Time Detail report, as well as several new fields. Also, the users are grouped together within their User Groups, and there is a User Group summary at the bottom of the results.</QXZ><BR><QXZ><U>CALLS</U> = Total number of calls sent to the user.</QXZ><BR><QXZ><U>LEADS</U> = Total number of unique leads the user handled.</QXZ><BR><QXZ><U>CONTACTS</U> = Total number of calls the user handled that were statused in a Customer Contact status.</QXZ><BR><QXZ><U>CONTACT RATIO</U> = Percent of calls where a customer was contacted.</QXZ><BR><QXZ><U>NONPAUSE</U> = Everything except pause (<U>WAIT</U> + <U>TALK</U> + <U>DISPO</U>).</QXZ><BR><QXZ><U>TIME</U> = Total time of these (<U>PAUSE</U> + <U>WAIT</U> + <U>TALK</U> + <U>DISPO</U>).</QXZ><BR><QXZ><U>TALK</U> = Time the agent talks to a customer minus <U>DEAD</U> time.</QXZ><BR><QXZ><U>SALES</U> = Total number of calls the user handled where the SALE status flag is set to Y.</QXZ><BR><QXZ><U>SALES PER WORKING HOUR</U> = Total number of sales divided by system time.</QXZ><BR><QXZ><U>SALES TO LEADS RATIO</U> = Total number of sales divided by leads handled.</QXZ><BR><QXZ><U>SALES TO CONTACTS RATIO</U> = Total number of sales divided by contacts.</QXZ><BR><QXZ><U>SALES PER HOUR</U> = Total number of sales divided by talk time.</QXZ><BR><QXZ><U>INCOMPLETE SALES</U> = Total number of calls statused as QCFAIL.</QXZ><BR><QXZ><U>CANCELLED SALES</U> = Total number of calls statused as QCCANC.</QXZ><BR><QXZ><U>CALLBACKS</U> = Total number of active or live callbacks for this user in the system.</QXZ><BR><QXZ><U>FIRST CALL RESOLUTION</U> = Total number of calls handled divided by leads handled.</QXZ><BR><QXZ><U>AVERAGE SALE TIME</U> = Total number of sales divided by the talk time for those sales calls.</QXZ><BR><QXZ><U>AVERAGE CONTACT TIME</U> = Total number of contacts divided by the talk time for those contact calls.</QXZ>
+performance_comparison_report Performance Comparison Report <QXZ>This report contains some of the same information as the Team Performance Detail report, and the results for today and yesterday as well as the last 2, 3, 5, 10 and 30 days.</QXZ><BR><QXZ><U>CALLS</U> = Total number of calls sent to the user.</QXZ><BR><QXZ><U>SALES</U> = Total number of calls the user handled where the SALE status flag is set to Y.</QXZ><BR><QXZ><U>SALES CONVERSION PCT</U> = Total number of sales divided by calls handled.</QXZ><BR><QXZ><U>SALES PER HOUR</U> = Total number of sales divided by system time.</QXZ><BR><QXZ><U>TIME</U> = Total time of these (<U>PAUSE</U> + <U>WAIT</U> + <U>TALK</U> + <U>DISPO</U>).</QXZ>
+single_agent_daily Single Agent Daily <QXZ>This report contains most of the same information as the Agent Status Detail report, except for only one agent across a range of days.</QXZ><BR><QXZ><U>CALLS</U> = Total number of calls sent to the user.</QXZ><BR><QXZ><U>CI CALLS</U> = Total number of calls the user handled that were statused in a Customer Contact status.</QXZ><BR><QXZ><U>DNC CI PCT</U> = Total number of DNC statused calls divided by the number of Customer Contact calls.</QXZ><BR><QXZ><U>SALES PER HOUR</U> = Total number of calls the user handled where the SALE status flag is set to Y, divided by system time.</QXZ><BR><QXZ>(the rest of the fields are the statuses that the agent selected)</QXZ>
+single_agent_time Single Agent Daily Time <QXZ>This report is similar to the Agent Time Detail report, except for only one agent across a range of days.</QXZ><BR><QXZ><U>PAUSE</U> = Amount of time for the agent being paused.</QXZ><BR><QXZ><U>WAIT</U> = Time the agent waits for a call.</QXZ><BR><QXZ><U>TALK</U> = Time the agent talks to a customer or is in dead state (<U>DEAD</U> + <U>CUSTOMER</U>).</QXZ><BR><QXZ><U>DISPO</U> = Time the agent uses at the disposition screen (where the agent picks NI, SALE etc).</QXZ><BR><QXZ><U>DEAD</U> = Time the agent is in a call after the customer has hung up.</QXZ><BR><QXZ><U>CUSTOMER</U> = Time the agent is in a live call with a customer.</QXZ><BR><QXZ><U>TOTAL</U> = Total time of these (<U>PAUSE</U> + <U>WAIT</U> + <U>TALK</U> + <U>DISPO</U>).</QXZ>
+usergroup_login User Group Login Report <QXZ>This report includes information on all of the users within a user group related to agent screen activity.</QXZ><BR><QXZ><U>FIRST LOGIN DATE</U> = The earliest date this user logged in to the agent screen.</QXZ><BR><QXZ><U>LAST LOGIN DATE</U> = The most recent date this user logged in to the agent screen.</QXZ><BR><QXZ><U>CAMPAIGN</U> = The most recent campaign this user was logged in to.</QXZ><BR><QXZ><U>SERVER IP</U> = The most recent server this user logged in to.</QXZ><BR><QXZ><U>COMPUTER IP</U> = The most recent computer this user used to log in to the agent screen.</QXZ><BR><QXZ><U>EXTENSION</U> = The most recent phone this user used to log in to the agent screen.</QXZ><BR><QXZ><U>BROWSER</U> = The most recent web browser version this user used to log in to the agent screen.</QXZ><BR><QXZ><U>PHONE LOGIN</U> = The most recent phone login this user used to log in to the agent screen.</QXZ><BR><QXZ><U>SERVER PHONE</U> = The most recent server phone account this user was logged in through.</QXZ><BR><QXZ><U>PHONE IP</U> = The IP address of the phone during the most recent agent screen session.</QXZ>
+agent_timeclock_detail User Timeclock Detail Report <QXZ>Pulls all timeclock records for agents meeting the selected parameters.</QXZ><BR><QXZ><U>TIME CLOCK</U> = Total amount of time agent spent logged in.</QXZ><BR><QXZ><U>TIME CLOCK PUNCHES</U> = A list of the punch-in and punch-out times for each agent. Punch-out times marked with an asterisk (*) denotes AUTOLOGOUT from timeclock.</QXZ>
+campaign_status_list_report Campaign Status List Report <QXZ>This report is designed to show the breakdown by list_id of the calls and their statuses for all lists within a campaign for a set time period.</QXZ><BR><QXZ><U>DISPOSITION</U> = The distinct dispositions made for the list within the time frame specified.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls ending with the disposition listed.</QXZ><BR><QXZ><U>DURATION</U> = Sum of the length of the calls ending with the disposition listed.</QXZ><BR><QXZ><U>HANDLE TIME</U> = Sum of the time the calls ending with the disposition listed were handled by an agent (<U>TALK</U> + <U>DEAD</U>).</QXZ><BR><BR><QXZ><U>TOTAL CALLS</U> = Number of calls placed to leads belonging to lists in this campaign within the time frame specified.</QXZ><BR><QXZ><U>STATUS FLAGS BREAKDOWN</U> = Breakdown of the total calls into status categories, including counts per category and percentage relative to the number of calls to leads in the list within the time frame specified.</QXZ>
+source_vlc_status_report Outbound Lead Source Report <QXZ>This report is designed to show the breakdown by either vendor_lead_code or source_id, choice of the user, of the calls and their statuses for all lists within a campaign for a set time period</QXZ>
+CLOSER_service_level Inbound Service Level Report <QXZ>This report is designed to give a daily breakdown of the number of calls, holds, and drop within the specified date range for the selected inbound group.</QXZ><BR><QXZ><U>DROPS</U> = The number of dropped calls to the inbound group within the time frame specified for that time interval.</QXZ><BR><QXZ><U>DROP %</U> = The percentage of calls ending in DROPS.</QXZ><BR><QXZ><U>AVG DROP(S)</U> = Average length in seconds of the calls ending in DROPS.</QXZ><BR><QXZ><U>HOLDS</U> = The number of calls to the inbound group that were held in queue for that time interval.</QXZ><BR><QXZ><U>HOLD %</U> = The percentage of calls that went to queue relative to the total calls.</QXZ><BR><QXZ><U>AVG HOLD(S) HOLD</U> = Average length in seconds of the queue time for only the calls in queue.</QXZ><BR><QXZ><U>AVG HOLD(S) TOTAL</U> = Average length in seconds of the queue time for ALL calls for the time interval.</QXZ><BR><QXZ><U>CALLS</U> = Number of calls received by the ingroup within the time interval.</QXZ><BR><QXZ><U>TOTAL CALLTIME MIN:SEC</U> = Total length of all calls received.</QXZ><BR><QXZ><U>AVG CALLTIME SECONDS</U> = Average length of all calls received.</QXZ>
+CLOSERstats Inbound Report (by DID) <QXZ>This report is designed to give several different statistical breakdowns of calls received within the specified time frame, by either ingroup or by DID (refer to the title of the report).</QXZ><BR><QXZ><B>MULTI-GROUP BREAKDOWN</B></QXZ><BR><QXZ><U>CALLS</U> = The number of calls to the inbound groups or DIDs within the time frame specified for that time interval.</QXZ><BR><QXZ><U>DROPS</U> = The number of dropped calls to the inbound groups or DIDs within the time frame specified for that time interval.</QXZ><BR><QXZ><U>DROP %</U> = The percentage of calls ending in DROPS.</QXZ><BR><QXZ><U>IVR</U> = The number of calls to the inbound group or DID that went to an IVR within the time frame specified for that time interval.</QXZ><BR><QXZ><B>CALL HANGUP REASON STATS</B></QXZ><BR><QXZ><U>HANGUP REASON</U> = The reason the call terminated.</QXZ><BR><QXZ><U>HOLDS</U> = The number of calls terminated from the aforementioned reason.</QXZ><BR><QXZ><B>CALL STATUS STATS</B></QXZ><BR><QXZ><U>STATUS</U> = The call disposition.</QXZ><BR><QXZ><U>DESCRIPTION</U> = A description of the call disposition.</QXZ><BR><QXZ><U>CATEGORY</U> = The call category that the disposition currently belongs to.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls taken by the ingroups or DIDs that were dispositioned as the listed disposition.</QXZ><BR><QXZ><U>TOTAL TIME</U> = The total amount of time that was spent on calls that ended as the listed disposition.</QXZ><BR><QXZ><U>AVG TIME</U> = The average amount of time that was spent on calls that ended as the listed disposition.</QXZ><BR><QXZ><U>CALLS /HOUR</U> = The number of calls per hour to the ingroups or DIDs that ended as the listed disposition.</QXZ><BR><QXZ><B>CUSTOM STATUS CATEGORY STATS</B></QXZ><BR><QXZ><U>CATEGORY</U> = The custom call category that a call was dispositioned under the selected report parameters.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls dispositioned under the custom status category.</QXZ><BR><QXZ><U>DESCRIPTION</U> = A description of the custom call category.</QXZ><BR><QXZ><B>AGENT STATS</B></QXZ><BR><QXZ><U>AGENT</U> = The agent who received a call to the specified inbound groups or DIDs.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls fielded by the agent.</QXZ><BR><QXZ><U>DESCRIPTION</U> = The total time the agent spent in calls to the specified inbound groups or DIDs.</QXZ><BR><QXZ><U>DESCRIPTION</U> = The average time the agent spent in calls to the specified inbound groups or DIDs.</QXZ>
+CLOSERstats_v2 Inbound Report (by DID), v2 <QXZ>This report is designed to give several different statistical breakdowns of calls received within the specified time frame, by either ingroup or by DID (refer to the title of the report).</QXZ><BR><QXZ><B>MULTI-GROUP BREAKDOWN</B></QXZ><BR><QXZ><U>CALLS</U> = The number of calls to the inbound groups or DIDs within the time frame specified for that time interval.</QXZ><BR><QXZ><U>DROPS</U> = The number of dropped calls to the inbound groups or DIDs within the time frame specified for that time interval.</QXZ><BR><QXZ><U>DROP %</U> = The percentage of calls ending in DROPS.</QXZ><BR><QXZ><U>IVR</U> = The number of calls to the inbound group or DID that went to an IVR within the time frame specified for that time interval.</QXZ><BR><QXZ><B>CALL HANGUP REASON STATS</B></QXZ><BR><QXZ><U>HANGUP REASON</U> = The reason the call terminated.</QXZ><BR><QXZ><U>HOLDS</U> = The number of calls terminated from the aforementioned reason.</QXZ><BR><QXZ><B>CALL STATUS STATS</B></QXZ><BR><QXZ><U>STATUS</U> = The call disposition.</QXZ><BR><QXZ><U>DESCRIPTION</U> = A description of the call disposition.</QXZ><BR><QXZ><U>CATEGORY</U> = The call category that the disposition currently belongs to.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls taken by the ingroups or DIDs that were dispositioned as the listed disposition.</QXZ><BR><QXZ><U>TOTAL TIME</U> = The total amount of time that was spent on calls that ended as the listed disposition.</QXZ><BR><QXZ><U>AVG TIME</U> = The average amount of time that was spent on calls that ended as the listed disposition.</QXZ><BR><QXZ><U>CALLS /HOUR</U> = The number of calls per hour to the ingroups or DIDs that ended as the listed disposition.</QXZ><BR><QXZ><B>CUSTOM STATUS CATEGORY STATS</B></QXZ><BR><QXZ><U>CATEGORY</U> = The custom call category that a call was dispositioned under the selected report parameters.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls dispositioned under the custom status category.</QXZ><BR><QXZ><U>DESCRIPTION</U> = A description of the custom call category.</QXZ><BR><QXZ><B>AGENT STATS</B></QXZ><BR><QXZ><U>AGENT</U> = The agent who received a call to the specified inbound groups or DIDs.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls fielded by the agent.</QXZ><BR><QXZ><U>TIME H:M:S</U> = The total time the agent spent in calls to the specified inbound groups or DIDs.</QXZ><BR><QXZ><U>AVERAGE</U> = The average time the agent spent in calls to the specified inbound groups or DIDs.</QXZ>
+CLOSERsummary_hourly Inbound Summary Hourly Report <QXZ>This report is designed to give several different statistical breakdowns of calls received within the specified time frame, by either ingroup or by DID (refer to the title of the report).</QXZ><BR><QXZ><U>TOTAL CALLS</U> = Total calls taken by the in-group.</QXZ><BR><QXZ><U>TOTAL ANSWER</U> = Total calls answered by the in-group.</QXZ><BR><QXZ><U>TOTAL TALK</U> = Total amount of time spent in calls answered by the in-group.</QXZ><BR><QXZ><U>AVERAGE TALK</U> = Average amount of time spent in calls answered by the in-group.</QXZ><BR><QXZ><U>TOTAL QUEUE TIME</U> = Total amount of time calls handled by the in-group spent in queue.</QXZ><BR><QXZ><U>TOTAL QUEUE TIME</U> = Average amount of time calls handled by the in-group spent in queue.</QXZ><BR><QXZ><U>MAXIMUM QUEUE TIME</U> = The longest amount of time any single call handled by the in-group spent in queue.</QXZ><BR><QXZ><U>TOTAL ABANDON CALLS</U> = The number of calls to the in-group that were unanswered and abandoned by the caller.</QXZ>
+dialer_inventory_report Dialer Inventory Report <QXZ>This report gives statistical information, including a status breakdown, of a single list or all lists in a single campaign.</QXZ><BR><QXZ><U>Start Inv</U> = Total leads currently in list.</QXZ><BR><QXZ><U>Call Inv Total</U> = Total leads currently dialable in list based on the campaign settings it belongs to.</QXZ><BR><QXZ><U>Call Inv No filtr</U> = Total leads currently dialable in list based on the campaign settings EXCLUDING any filters.</QXZ><BR><QXZ><U>Call Inv One-off</U> = Total leads currently dialable in list based on the campaign settings that are at least one dial attempt below the call count limit.</QXZ><BR><QXZ><U>Call Inv Inactive</U> = Total leads currently in list that belong to INCOMPLETE statuses that are NOT currently selected as dialable for the campaign.</QXZ><BR><QXZ><U>Dial Avg</U> = Total calls made on the list divided by the <U>Start Inv</U> of that list.</QXZ><BR><QXZ><U>Pen. pct</U> = Percentage of leads in the list that are no longer dialable, Start Inv - Call Inv Total divided-by Start Inv.</QXZ>
+DIDstats Inbound DID Report <QXZ>This report breaks down activity for a DID or a list of DIDs over a given time interval.</QXZ><BR><QXZ><U>ROUTE</U> = Where the DID is currently directed when a call reaches it.</QXZ><BR><QXZ><U>CALLS</U> = Number of calls the DIDs/servers/time frames (depending on which sub-report you are viewing) received during the specific date range.</QXZ>
+agentDIDstats Agent DID Report <QXZ>This report breaks down agent call handling activity for a DID or a group of DIDs over a given time interval. The results will show the number of calls handled for each agent per day and per week, with column breakdowns for each DID using the DID name for the column header.</QXZ>
+email_log_report Email Log Report <QXZ>This report gives a detailed log report of any emails handled by the dialer, including links to the full text of received emails. It will display the date the email was received, the address and name of the sender, a bit of the beginning of the emails text (with a link to the full text), and the status that the agent dispositioned the email as.</QXZ>
+inbound_daily_report Inbound Daily Report <QXZ>This report will give a daily or hourly, weekly, monthly, and quarterly count on all calls received by the in-groups selected for the given date range.</QXZ><BR><QXZ><U>TOTAL CALLS OFFERED</U> = Total calls taken by the in-group.</QXZ><BR><QXZ><U>TOTAL CALLS ANSWERED</U> = Total calls answered by the in-group.</QXZ><BR><QXZ><U>TOTAL AGENTS ANSWERED</U> = Total number of distinct agents who fielded calls to this in-group.</QXZ><BR><QXZ><U>TOTAL CALLS ABANDONED</U> = Total calls ended in queue (dropped).</QXZ><BR><QXZ><U>TOTAL ABANDON PERCENT</U> = Percentage of calls abandoned (<U>TOTAL CALLS ABANDONED</U> / <U>TOTAL CALLS OFFERED</U>).</QXZ><BR><QXZ><U>AVG ABANDON TIME</U> = Average amount of time a caller waited in queue before abandoning the call.</QXZ><BR><QXZ><U>AVG ANSWER SPEED</U> = Average amount of time a caller waited in queue before an agent answered.</QXZ><BR><QXZ><U>AVG TALK TIME</U> = Average amount of time an agent remained on the line with the caller before the call was hung up - does not include caller queue time.</QXZ><BR><QXZ><U>TOTAL TALK TIME</U> = Total amount of time agents remained on the line with callers before calls ended - does not include caller queue time.</QXZ><BR><QXZ><U>TOTAL WRAP TIME</U> = Total amount of time agents used to -wrap- the call - assumed to be 15 second per answered call.</QXZ><BR><QXZ><U>TOTAL CALL TIME</U> = Total talk time plus total wrap time.</QXZ>
+IVRstats Inbound IVR Report <QXZ>This report shows a breakdown of IVR paths followed by callers on selected IVRs based on the date range.</QXZ><BR><QXZ><U>IVR CALLS</U> = Total calls taken by or made through the selected IVRs that follow the -CALL PATH-.</QXZ><BR><QXZ><U>QUEUE CALLS</U> = Total inbound calls taken by the selected IVRs that follow the -CALL PATH-.</QXZ><BR><QXZ><U>QUEUE DROP CALLS</U> = Total inbound calls taken by the selected IVRs that follow the -CALL PATH- that were dropped.</QXZ><BR><QXZ><U>QUEUE DROP PERCENT</U> = Percentage of dropped inbound calls taken by the selected IVRs (QUEUE DROP CALLS / QUEUE CALLS).</QXZ><BR><QXZ><U>IVR AVG TIME</U> = Average amount of time spent in-call, taken by dividing IVR CALLS by the total time spent in the selected IVRs.</QXZ><BR><QXZ><U>TOTAL AVG TIME</U> = Total call time spent in the selected IVRs.</QXZ><BR><QXZ><U>CALL PATH</U> = The specific call path followed on the IVR - report will display each distinct path followed by all the selected IVRs for the selected date range.</QXZ>
+LISTS_campaign_stats Lists Campaign Statuses Report <QXZ><U>LIST ID SUMMARY</U> = Shows each list in the campaign(s) selected by the user, the count of leads in each list, and whether the list is active or inactive.</QXZ><BR><QXZ><U>STATUS FLAGS SUMMARY</U> = Shows a breakdown of the status flags for all the selected lists in all the selected campaigns combined. Status flags are set in the -Statuses- section of a campaign or the -System Statuses-.</QXZ><BR><QXZ><U>CUSTOM STATUS CATEGORY STATS</U> = Shows a breakdown of the custom status categories for all the selected lists in all the selected campaigns combined. Categories can be defined under the -System Statuses- in the admin section.</QXZ><BR><QXZ><U>PER LIST DETAIL STATS</U> = Shows each list in the campaign(s) selected by the user, with a breakdown of each status flag (and percentage of each flag) and status within that list.</QXZ>
+LISTS_pass_report Lists Pass Report <QXZ>This is a list inventory report, not a calling report. This report will show statistics for all of the lists in the selected campaigns</QXZ><BR><QXZ><U>FIRST LOAD DATE</U> = Date list first had leads loaded.</QXZ><BR><QXZ><U>LIST ID and NAME</U> = List ID number and name of list.</QXZ><BR><QXZ><U>CAMPAIGN</U> = Campaign that the list currently belongs to.</QXZ><BR><QXZ><U>LEAD COUNT</U> = Number of leads in the list.</QXZ><BR><QXZ><U>ACTIVE</U> = Whether or not the lead was active.</QXZ><BR><QXZ><U>CONTACTS 1st-5th,LIFE PASS</U> = Leads that were -human answered- (dispoed a status where HUMAN ANSWER is set to -Y- on the statuses section) on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>CNT RATE 1st-5th PASS</U> = Percentage of leads on the list that were -human answered- on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>SALE 1st-5th,LIFE PASS</U> = Leads that were sold to (dispoed a status where SALE is set to -Y- on the statuses section) on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>CNV RATE 1st-5th PASS</U> = Percentage of leads on the list that were sold to on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>DNC 1st-5th,LIFE PASS</U> = Leads that were dispositioned -do not call- (dispoed a status where DNC is set to -Y- on the statuses section) on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>DNC RATE 1st-5th,LIFE PASS</U> = Percentage of leads on the list that were -do not call- on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>CUST CONTACT 1st-5th,LIFE PASS</U> = Leads that were -customer contacted- (dispoed a status where CUSTOMER CONTACT is set to -Y- on the statuses section) on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>CUCT RATE 1st-5th,LIFE PASS</U> = Percentage of leads on the list that were -customer contacted- on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>UNWORKABL 1st-5th,LIFE PASS</U> = Leads that were -unworkable- (dispoed a status where UNWORKABLE is set to -Y- on the statuses section) on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>UNWK RATE 1st-5th,LIFE PASS</U> = Percentage of leads on the list that were -unworkable- on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>SCHEDL CB 1st-5th,LIFE PASS</U> = Leads that were -scheduled callbacks- (dispoed a status where SCHEDULED CALLBACK is set to -Y- on the statuses section) on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>SHCB RATE 1st-5th,LIFE PASS</U> = Percentage of leads on the list that were -scheduled callbacks- on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>COMPLETED 1st-5th,LIFE PASS</U> = Leads that were -completed- (dispoed a status where COMPLETED is set to -Y- on the statuses section) on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ><BR><QXZ><U>COMP RATE 1st-5th,LIFE PASS</U> = Percentage of leads on the list that were -completed- on or after the first-fifth call attempt, or LIFE if contacted as such at any point ever.</QXZ>
+LISTS_stats Lists Statuses Report <QXZ>This report gives a detailed breakdown of the contents of a list or lists.</QXZ><BR><QXZ><U>TOTAL LIST ID SUMMARY</U> = Shows each list selected by the user, the count of leads in the list, and whether the list is active or inactive.</QXZ><BR><QXZ><U>TOTAL STATUS FLAGS SUMMARY</U> = Shows a breakdown of the status flags for all the selected lists combined. Status flags are set in the -Statuses- section of a campaign or the -System Statuses-.</QXZ><BR><QXZ><U>LIST ID SUMMARY</U> = Each list selected in the report will be listed separately after the TOTALS summaries. The list summary gives specific information about each particular list.</QXZ><BR><QXZ><U>STATUS FLAGS BREAKDOWN</U> = Same as <U>TOTAL STATUS FLAGS SUMMARY</U>, but only for one list.</QXZ><BR><QXZ><U>STATUS BREAKDOWN</U> = A breakdown of each status in the individual list, along with the status description, number of leads, and percentage relative to the total leads in the list.</QXZ>
+OUTBOUNDsummary_interval Outbound Summary Interval Report <QXZ>This report gives statistical information on selected campaigns, both as a summary of all selected campaigns and also by a selected interval for each individual campaign on outbound calling activity based on a date range and call time.</QXZ><BR><QXZ><U>CAMPAIGN</U> = The campaign being reported on.</QXZ><BR><QXZ><U>TOTAL CALLS</U> = The number of calls taken either by a campaign or during a time interval during a campaign, depending on the report.</QXZ><BR><QXZ><U>SYSTEM RELEASE CALLS</U> = The number of calls terminated by the dialer per campaign or during a time interval for a campaign, depending on the report.</QXZ><BR><QXZ><U>AGENT RELEASE CALLS</U> = The number of calls terminated by the agent per campaign or during a time interval for a campaign, depending on the report.</QXZ><BR><QXZ><U>SALE CALLS</U> = Total number of calls the user handled where the SALE status flag is set to Y, made either on a campaign or during a time interval during a campaign, depending on the report.</QXZ><BR><QXZ><U>DNC CALLS</U> = The number of DNC made either on a campaign or during a time interval during a campaign, depending on the report.</QXZ><BR><QXZ><U>NO ANSWER PERCENT</U> = The percentage of calls dispositioned as no answer against the TOTAL CALLS.</QXZ><BR><QXZ><U>DROP PERCENT</U> = The percentage of calls dispositioned as DROPs against the TOTAL CALLS.</QXZ><BR><QXZ><U>AGENT LOGIN TIME (H:M:S)</U> = The total pause, wait, talk, and dispo times logged by agents for the campaign/interval.</QXZ><BR><QXZ><U>AGENT PAUSE TIME (H:M:S)</U> = The total pause time logged by agents for the campaign/interval.</QXZ><BR><QXZ><U>INTERVAL</U> = The interval (in -HHii- format) being reported on under the campaign.</QXZ>
+VDADstats Outbound Calling Report <QXZ>This report gives several reports on outbound calling for campaigns and lists for a specified date range</QXZ><BR><QXZ><B>CALL HANGUP REASON STATS</B></QXZ><BR><QXZ><U>HANGUP REASON</U> = The reason the call terminated.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls terminated from the aforementioned reason.</QXZ><BR><QXZ><B>CALL STATUS STATS</B></QXZ><BR><QXZ><U>STATUS</U> = The call disposition.</QXZ><BR><QXZ><U>DESCRIPTION</U> = The description of the status.</QXZ><BR><QXZ><U>CATEGORY</U> = The category of the status.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls resulting the disposition.</QXZ><BR><QXZ><U>CALL TIME - TOTAL TIME</U> = The total time spent on calls resulting in the disposition.</QXZ><BR><QXZ><U>CALL TIME - AVG TIME</U> = The average amount of time spent on calls resulting in the disposition.</QXZ><BR><QXZ><U>CALL TIME - CALLS/HOUR</U> = The number of calls per hour where the call resulted in the disposition - this is relative to the total time of all dispositions, not just this one.</QXZ><BR><QXZ><U>AGENT TIME - CALLS/HOUR</U> = The number of calls per agent hour where the call resulted in the disposition, relative to the total time agents spent in call for all dispositions.</QXZ><BR><QXZ><B>LIST ID STATS</B></QXZ><BR><QXZ><U>LIST</U> = The list ID number - all lists meeting the selected criteria are displayed here.</QXZ><BR><QXZ><U>CALLS</U> = The number of outbound calls placed from the aforementioned list.</QXZ><BR><QXZ><B>AGENT PRESET DIALS</B></QXZ><BR><QXZ><U>PRESET NAME</U> = The preset name logged in the user_call_log table (where applicable) for the outbound calls meeting the selected criteria.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls logged with the aforementioned preset.</QXZ><BR><QXZ><B>CUSTOM STATUS CATEGORY STATS</B></QXZ><BR><QXZ><U>CATEGORY</U> = The category the custom status is currently assigned to.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls logged with the aforementioned category.</QXZ><BR><QXZ><U>DESCRIPTION</U> = The description of the category.</QXZ><BR><QXZ><B>AGENT STATS</B></QXZ><BR><QXZ><U>AGENT</U> = The user ID and agent involved on outbound calls meeting the selected criteria.</QXZ><BR><QXZ><U>CALLS</U> = The number of outbound calls handled by the aforementioned agent.</QXZ><BR><QXZ><U>TIME H:M:S</U> = The total amount of time the agent spent on the outbound calls.</QXZ><BR><QXZ><U>AVERAGE</U> = The average amount of time the agent spent on the outbound calls.</QXZ>
+called_counts_multilist_report Called Counts List IDs Report <QXZ>This report will show a called count breakdown by status for a list or group of lists, optionally within a given date range. Lists may also be selected by campaign.</QXZ>
+fcstats Fronter - Closer Report <QXZ>This report displays fronter and closer information on an in-group for the selected date - useful in local closer campaigns so you can see the activity on internal transfers.</QXZ><BR><QXZ><B>FRONTER STATS</B></QXZ><BR><QXZ><U>AGENT</U> = The agent making the transfer (fronter).</QXZ><BR><QXZ><U>XFERS</U> = The number of transfers the agent made.</QXZ><BR><QXZ><U>SALE %</U> = Percentage of transfers the agent made that resulted in a sale.</QXZ><BR><QXZ><U>SALE</U> = Number of sales (statuses where sale status flag is set to Y in the -Statuses- section) made on the agents transfers.</QXZ><BR><QXZ><U>DROP</U> = Number of transfers that were dropped (did not make it to a live closer).</QXZ><BR><QXZ><U>OTHER</U> = Number of transfers that were not dropped, but also not sold by the closer.</QXZ><BR><QXZ><B>CLOSER STATS</B></QXZ><BR><QXZ><U>AGENT</U> = The agent receiving the transfer (closer).</QXZ><BR><QXZ><U>CALLS</U> = Total calls answered by the closer.</QXZ><BR><QXZ><U>SALE</U> = Number of sales (statuses where sale status flag is set to Y in the -Statuses- section) made on the transfers the closer fielded.</QXZ><BR><QXZ><U>DROP</U> = Number of calls the closer received that were dispoed as dropped.</QXZ><BR><QXZ><U>OTHER</U> = Calls the closer fielded that did not result in sales.</QXZ><BR><QXZ><U>CONV %</U> = Percentage of transfers the closer received that resulted in sales.</QXZ>
+inbound_forecasting Inbound forecasting <QXZ>This report uses Erlang B formulas to generate call center stats based on inbound call activity for selected campaigns and/or ingroups across a specified date range. From these statistics and also by entering a desired drop call rate, this report can be used to calculate a recommend number of agents to have on the phones to reach the desired drop rate entered.</QXZ><BR><BR><QXZ><U>CALLING HOUR</U> = The hour interval being reported on.</QXZ><BR><QXZ><U>CALLS</U> = Number of calls showing activity in this hour interval. Unlike other reports, <u>this includes calls that start in the preceding hour, if the length of the call causes the call to end in the current hour</u>. Example: an inbound call to the system begins at 9:59am and lasts for three minutes, ending at 10:02am. This call will be counted in both intervals.</QXZ><BR><QXZ><U>TOTAL TIME</U> = The total amount of time calls were active within this call interval. This includes time in queue waiting for an agent, and as stated for the CALLS section above, calls starting in one hour and ending in the other will have the time spent in each interval counted in both. In the above example, 1 minute will be attributed to the 9am hour and 2 minutes to the 10am hour.</QXZ><BR><QXZ><U>AVERAGE TIME</U> = The average call length for the interval, taken by dividing the total time of call activity within this interval divided by the number of calls active within this interval.</QXZ><BR><QXZ><U>DROPPED HOURS</U> = The total amount of time taken by calls that were dropped with time active within this call interval.</QXZ><BR><QXZ><U>BLOCKING</U> = The drop rate, expressed as a decimal in TEXT or a percent in graph form, of an hourly interval. This is taken by dividing the number dropped calls active in the hour by the number of calls active in the hour.</QXZ><BR><QXZ><U>ERLANGS</U> = Number of Erlangs for the hour. Erlangs are calculated by taking the number of calls received in an interval, multiplied by the average duration of a call expressed as a decimal value relative to the interval. For example, if 100 calls came in during an hour, and the average call length is 6 minutes, the Erlang value is 100 calls/hour * .1 hour (6 minutes is 1/10th of an hour), or 10.</QXZ><BR><QXZ><U>GOS</U> = 'Grade of Service'. This is the probability that a call is dropped, which is given by the equation</QXZ><BR><BR> GoS = (E<sup>M</sup>/M!)<big>/</big>(<big>∑</big><sup>M</sup><sub style='margin-left:-10px;'>n=0</sub> E<sup>n</sup>/n!)<BR><BR><QXZ>where -GoS- is the desired drop rate, -E- is the Erlang value, and -M- is the number of lines/agents needed</QXZ><BR><QXZ><U>REC AGENTS</U> = The recommended number of agents needed to meet the desired drop rate or the desired queue probability. For the Erlang B report it uses the formula</QXZ><BR><BR> GoS = (E<sup>M</sup>/M!)<big>/</big>(<big>∑</big><sup>M</sup><sub style='margin-left:-10px;'>n=0</sub> E<sup>n</sup>/n!)<BR> <BR><QXZ>where -GoS- is the desired drop rate, -E- is the Erlang value, and -M- is the number of lines/agents needed. For the Erlang C report, the equation used is:</QXZ><BR><BR> P<sub><small>queued</small></sub> = (E<sup>M</sup>/M!)<big>/</big>[E<sup>M</sup>/M! + (1 - E/M)<big>∑</big><sup>M-1</sup><sub style='margin-left:-23px;'>n=0</sub> E<sup>n</sup>/n!]<BR><BR><QXZ>where P<sub><small>queued</small></sub> is the queue probability, -E- is the Erlang value, and -M- is the number of lines/agents needed</QXZ><BR><QXZ><U>EST AGENTS</U> = The estimated number of agents based on the current drop rate and Erlangs, as entered by the user, for the hours being reported on. This is reached by using the Erlang B formula, which is</QXZ><BR><BR> GoS = (E<sup>M</sup>/M!)<big>/</big>(<big>∑</big><sup>M</sup><sub style='margin-left:-10px;'>n=0</sub> E<sup>n</sup>/n!)<BR><BR><QXZ>where -GoS- is the current drop rate, -E- is the Erlang value, and -M- is the number of lines/agents</QXZ><BR><QXZ><U>CALLS/AGENT</U> = The average number of calls each agent received for the time interval, gotten by dividing the number of calls by the number of agents (estimated, if an -actual agent- value is not given)</QXZ>
+erlang_report Erlang report <QXZ>This report uses Erlang B and C formulas to generate call center stats based on call activity for selected campaigns and/or ingroups across a specified date range. From these statistics and also by entering a desired drop call rate, this report can be used to calculate a recommend number of agents to have on the phones to reach the desired drop rate entered, and depending on whether the report type being run is -B- or -C-, it will display statistics pertaining to call loss (drop) probability, or wait time probability.</QXZ><BR><BR><B><QXZ>COST ANALYSIS STATS</QXZ></B><BR><QXZ>This is an entirely optional set of data that can be entered to calculate the monetary performance of campaigns/call centers.</QXZ><BR><QXZ><U>Actual agents</U> = If you know the actual number of agents and wish to use this in the report caluclations, enter a non-zero value here. If you leave this blank the report will use the number of agents it estimates is in the dialer to make its reports.</QXZ><BR><QXZ><U>Hourly pay per agent</U> = Hourly wages an average employee makes.</QXZ><BR><QXZ><U>Revenue per sale</U> = How much money each sale made in the selected campaigns/ingroups is worth.</QXZ><BR><QXZ><U>Chance of sale</U> = The estimated percentage of calls that result in a sale (the actual percentage is provided after the report is run).</QXZ><BR><QXZ><U>Retry rate</U> = The percentage of callers that attempt to retry after their call is dropped.</QXZ><BR><BR><QXZ><U>CALLING HOUR</U> = The hour interval being reported on.</QXZ><BR><QXZ><U>CALLS</U> = Number of calls showing activity in this hour interval. Unlike other reports, <u>this includes calls that start in the preceding hour, if the length of the call causes the call to end in the current hour</u>. Example: an inbound call to the system begins at 9:59am and lasts for three minutes, ending at 10:02am. This call will be counted in both intervals.</QXZ><BR><QXZ><U>TOTAL TIME</U> = The total amount of time calls were active within this call interval. This includes time in queue waiting for an agent, and as stated for the CALLS section above, calls starting in one hour and ending in the other will have the time spent in each interval counted in both. In the above example, 1 minute will be attributed to the 9am hour and 2 minutes to the 10am hour.</QXZ><BR><QXZ><U>AVERAGE TIME</U> = The average call length for the interval, taken by dividing the total time of call activity within this interval divided by the number of calls active within this interval.</QXZ><BR><QXZ><U>DROPPED HOURS</U> = The total amount of time taken by calls that were dropped with time active within this call interval.</QXZ><BR><QXZ><U>BLOCKING</U> = The drop rate, expressed as a decimal in TEXT or a percent in graph form, of an hourly interval. This is taken by dividing the number dropped calls active in the hour by the number of calls active in the hour.</QXZ><BR><QXZ><U>ERLANGS</U> = Number of Erlangs for the hour. Erlangs are calculated by taking the number of calls received in an interval, multiplied by the average duration of a call expressed as a decimal value relative to the interval. For example, if 100 calls came in during an hour, and the average call length is 6 minutes, the Erlang value is 100 calls/hour * .1 hour (6 minutes is 1/10th of an hour), or 10.</QXZ><BR><QXZ><U>GOS</U> = 'Grade of Service'. A -B- report value - this is the probability that a call is dropped, which is given by the equation</QXZ><BR><BR> GoS = (E<sup>M</sup>/M!)<big>/</big>(<big>∑</big><sup>M</sup><sub style='margin-left:-10px;'>n=0</sub> E<sup>n</sup>/n!)<BR><BR><QXZ>where -GoS- is the desired drop rate, -E- is the Erlang value, and -M- is the number of lines/agents needed</QXZ><BR><QXZ><U>QUEUE PROB</U> = A -C- report value - the probability that a call is queued, which is given by the equation</QXZ><BR><BR> P<sub><small>queued</small></sub> = (E<sup>M</sup>/M!)<big>/</big>[E<sup>M</sup>/M! + (1 - E/M)<big>∑</big><sup>M-1</sup><sub style='margin-left:-23px;'>n=0</sub> E<sup>n</sup>/n!]<BR><BR><QXZ>where P<sub><small>queued</small></sub> is the queue probability, -E- is the Erlang value, and -M- is the number of lines/agents needed</QXZ><BR><QXZ><U>AVERAGE ANSWER</U> = A -C- report value - the average speed of answer, or average call waiting time. This is given by the equation</QXZ><BR><BR> ASA = (T*P<sub><small>queued</small></sub>)/(M-E)<BR><BR><QXZ>-ASA- is the average speed of answer, -T- is the average duration of the call, P<sub><small>queued</small></sub> is the queue probability, -E- is the Erlang value, and -M- is the number of lines/agents needed. Both this and the P<sub><small>queued</small></sub> formulas above are only valid if -M- is greater than -E-, that is, the number of trunks in a system is greater than the number of Erlangs.</QXZ><BR><QXZ><U>REC AGENTS</U> = The recommended number of agents needed to meet either the desired drop rate or the desired queue probability. These values are entered by the user and depending on whether the report being run is type -B- or type -C- the report will base their estimate on one of those values. For the Erlang B report it uses the formula</QXZ><BR><BR> GoS = (E<sup>M</sup>/M!)<big>/</big>(<big>∑</big><sup>M</sup><sub style='margin-left:-10px;'>n=0</sub> E<sup>n</sup>/n!)<BR> <BR><QXZ>where -GoS- is the desired drop rate, -E- is the Erlang value, and -M- is the number of lines/agents needed. For the Erlang C report, the equation used is:</QXZ><BR><BR> P<sub><small>queued</small></sub> = (E<sup>M</sup>/M!)<big>/</big>[E<sup>M</sup>/M! + (1 - E/M)<big>∑</big><sup>M-1</sup><sub style='margin-left:-23px;'>n=0</sub> E<sup>n</sup>/n!]<BR><BR><QXZ>where P<sub><small>queued</small></sub> is the queue probability, -E- is the Erlang value, and -M- is the number of lines/agents needed</QXZ><BR><QXZ><U>EST AGENTS</U> = The estimated number of agents based on the current drop rate and Erlangs, as entered by the user, for the hours being reported on. This is reached by using the Erlang B formula, for both the B and C report. Since Vicidial does not log what calls were queued in outbound dialing, the -C- report instead uses the drop rate of outbound calls to estimate agents. The formula is</QXZ><BR><BR> GoS = (E<sup>M</sup>/M!)<big>/</big>(<big>∑</big><sup>M</sup><sub style='margin-left:-10px;'>n=0</sub> E<sup>n</sup>/n!)<BR><BR><QXZ>where -GoS- is the current drop rate, -E- is the Erlang value, and -M- is the number of lines/agents</QXZ><BR><QXZ><U>CALLS/AGENT</U> = The average number of calls each agent received for the time interval, gotten by dividing the number of calls by the number of agents (estimated, if an -actual agent- value is not given)</QXZ><BR><QXZ><U>REV/CALL</U> = Average revenue per call, taken by multiplying the revenue per sale by the number of sales, then dividing by the number of calls</QXZ><BR><QXZ><U>REV/AGENT</U> = Average revenue generated per agent, based on the total revenue (sales * revenue per sale) divided by the number of agents (estimated, if an -actual agent- value is not given)</QXZ><BR><QXZ><U>TOTAL REV</U> = Total revenue, gotten by multiplying the number of sales by the revenue per sale</QXZ><BR><QXZ><U>TOTAL COST</U> = Total cost, gotten by multiplying the agent rate by the number of agents (estimated, if an -actual agent- value is not given)</QXZ><BR><QXZ><U>MARGIN</U> = The difference between the total revenue and the total cost</QXZ>
+rt_monitor_log_report Real-time monitoring log report <QXZ>This report enables level 9 users, users with Admin Utilities privileges, to search the logs of Vicidial managers who utilized the monitoring capabilities of the real-time report. Searches can be done for date ranges, campaigns, managers, and agents being monitored, and the results can be sorted by any of the following data returned by the report.</QXZ><BR><BR><QXZ><U>START TIME</U> = The time the manager started monitoring an agent</QXZ><BR><QXZ><U>MANAGER</U> = The manager who initiated the monitoring session</QXZ><BR><QXZ><U>MANAGER SERVER</U> = The IP address of the server the manager was monitoring from</QXZ><BR><QXZ><U>MANAGER PHONE</U> = The phone login the manager used to monitor the agent</QXZ><BR><QXZ><U>MANAGER IP</U> = The IP address of the computer the manager was monitoring from</QXZ><BR><QXZ><U>AGENT MONITORED</U> = The agent ID and name of the agent being monitored</QXZ><BR><QXZ><U>AGENT SERVER</U> = The IP address of the server the agent phone was operating from</QXZ><BR><QXZ><U>AGENT STATUS</U> = The dialer status of the agent at the time the monitoring session was initiated</QXZ><BR><QXZ><U>AGENT SESSION</U> = The session ID of the agent at the time the monitoring session was initiated</QXZ><BR><QXZ><U>LEAD ID</U> = The lead ID the agent was speaking to at the time the monitoring session was initiated. If the agent was not in a call at the time the manager started monitoring them, this value will be -0-</QXZ><BR><QXZ><U>CAMPAIGN</U> = The campaign ID the agent being monitored was placing calls from at the time they started being monitored</QXZ><BR><QXZ><U>END TIME</U> = The time the manager stopped monitoring the agent, ending the monitoring session</QXZ><BR><QXZ><U>LENGTH</U> = The total length in seconds of the monitoring session</QXZ><BR><QXZ><U>TYPE</U> = The type of monitoring session that the manager was running</QXZ>
+rt_whiteboard_report Real-Time Whiteboard report <QXZ>This report allows the user to display reports in a large graph form with associated statistics printed with the report, and the report will be refreshed at a set interval. This is useful for overhead projections where the user needs to display a set of data in a comprehensive, easy-to-read format. Also, when the user selects a report to display, any report option relevant to that report will be highlighted in red: campaigns, status flags, etc....</QXZ>
+rt_whiteboard_report-report_type Report Type <QXZ>The type of report to display.</QXZ><UL><LI>Disposition Totals - A breakdown of disposition totals of calls made.</QXZ><BR><QXZ><LI>Agent Performance Totals - Shows total calls and sales for agents within a specified date-time range.</QXZ><BR><QXZ><LI>Agent Performance Rates - Shows conversion rates for agents within a specified date-time range.</QXZ><BR><QXZ><LI>Team Performance Totals - Shows total calls and sales for teams/user groups within a specified date-time range.</QXZ><BR><QXZ><LI>Team Performance Rates - Shows converstion rates for teams/user groups within a specified date-time range.</QXZ><BR><QXZ><LI>Floor Performance Totals (ticker) - Shows cumulative total of sales in a -ticker- format-line graph, with an option to draw a target gross sales.</QXZ><BR><QXZ><LI>Floor Performance Rates (ticker) - Shows time-elapsed conversion in a -ticker- format-line graph, with an option to draw a target conversion rate.</QXZ><BR><QXZ><LI>Ingroup Performance Total - Shows total calls and sales for selected ingroups within a specified date-time range.</QXZ><BR><QXZ><LI>Ingroup Performance Rates - Shows conversion rates for selected ingroups within a specified date-time range.</QXZ><BR><QXZ><LI>DID Performance Total - Shows total calls and sales for selected DIDs within a specified date-time range.</QXZ><BR><QXZ><LI>DID Performance Rates - Shows conversion rates for selected DIDs within a specified date-time range.</QXZ><BR></UL>
+rt_whiteboard_report-parameters User Groups,In-groups,Campaigns,Users,DIDs,Status flags <QXZ>Parameters that may or may not be required based on the type of report run. Available options are dependent on the user permissions. Additionally, selecting specific campaigns combined with selecting -ALL- for ingroups will restrict the -ALL- selection to only ingroups for the selected campaigns. Specific campaign selection will also limit the statuses counted if any status flags are selected.</QXZ>
+rt_whiteboard_report-target_per_unit Target per unit <QXZ>The target number of sales per -unit-, which refers to users,user groups,ingroups,DIDs,etc depending on the report type selected, displayed as a horizontal line. | unit-, which refers to users,user groups,ingroups,DIDs,etc depending on the report type selected, displayed as a horizontal line.</QXZ>
+rt_whiteboard_report-target_gross_sales Target gross sales <QXZ>The target number of total sales for ticker reports, displayed as a horizontal line.</QXZ>
+user_group_hourly_detail User Group Hourly Report <QXZ>Gives hourly count of distinct agents per user group, with totals. For single days only.</QXZ>
+rt_whiteboard_report-start_date Start date/time <QXZ>If filled out, the starting date and time that the report will use up through the current date and time when compiling the report.</QXZ>
+rt_whiteboard_report-show_results Show results for the past X hours <QXZ>If filled out and the start date-time is NOT filled out, the selected report will compile data starting at the time X hours ago up through the current time, which makes it a dynamic starting time as opposed to the set date-time used in the previous parameter.</QXZ>
+api_log_report API Log report <QXZ>This report shows all records in the API logging table that meet the report criteria. Reports can be run by date range that the API was accessed, the user, agent user, the API function called, and the API result. The report can also be run to include the actual URL of the API that was called and the IP address the request came from.</QXZ><BR><BR><QXZ>Additionally, if this extended version of the report is run, the variables used in the API call can be listed separately if the user creates a system container in the System Containers settings by the name of API_LOG_URL_COLUMNS <B>(name must be exact)</B>. In this container, variable names are listed individually per line, and each listed variable is given it's own column in the detailed URL report.</QXZ>
+nanpa-running Currently running NANPA scrubs <QXZ>Displays a log of the currently running scrubs, including: Start Time, Leads Count, Filter Count, Status Line, Time to Complete, Field Updated, and Field excluded</QXZ>
+nanpa-settings Inactive Lists <QXZ>Contains all the inactive lists, that are eligible to be scrubbed. A list can only be scrubbed if Active is set to N on the list.</QXZ><BR><B><QXZ>Field to Update</QXZ> -</B><QXZ>Indicates which lead field will contain the scrub result -Cellphone, Landline, or Invalid-. If NONE is selected it will use the default field Country_Code.</QXZ><BR><B><QXZ>Exclusion Field</QXZ> -</B><QXZ>In conjunction with Exclusion Value allows administrators to indicate leads that are not to be scanned. This field indicates which list field contains the scrub result.</QXZ><BR><B><QXZ>Exclusion Value</QXZ> -</B><QXZ>In conjunction with Exclusion Field allows administrators to indicate leads that are not to be scanned. This field indicates which scrub result -either Cellphone, Landline, or Invalid- should be ignored.</QXZ><BR><B><QXZ>List Conversions</QXZ> -</B><QXZ>Administrators can indicate a list ID in any of the fields -Cellphone, Landline, or Invalid- and the scrub will move all the corresponding stamped leads to that list.</QXZ><BR><B><QXZ>Time until Activation</QXZ> -</B><QXZ>allows The administrator to set how long, in the future, the scrub will occur.</QXZ>
+nanpa-log View Past Scrubs <QXZ>-link at the bottom- Click to see a log of all previous scrubs, including: Start Time, Leads Count, Filter Count, Status Line, Time to Complete, Field updated, Field Excluded, and total leads in each category.</QXZ>
+cb-bulk Callbacks Bulk Move <QXZ>This page is used to move callbacks meeting a set of selected criteria to a new list and or a new lead status. It can also purge called records from the callbacks table.</QXZ>
+rt_whiteboard_report-target_rate_sales Target rate sales <QXZ>The target percentage of total sales vs total calls for ticker reports, displayed as a horizontal line.</QXZ>
+cb-bulk-campaigns Campaigns with callbacks <QXZ>The current list of all campaigns having at least one callback - select one or more to move callbacks from these campaigns in bulk to new lists and or assign new statuses. This will combine with other selected criteria to make a final list of callbacks to move.</QXZ>
+cb-bulk-lists Lists with callbacks <QXZ>All list IDs having at least one callback - select one or more to move callbacks from these lists in bulk to new lists and or assign new statuses. This will combine with other selected criteria to make a final list of callbacks to move.</QXZ>
+cb-bulk-usergroups User groups with callbacks <QXZ>The current list of all user groups having at least one callback - select one or more to move callbacks from these user groups to new lists and or assign new statuses. This will combine with other selected criteria to make a final list of callbacks to move.</QXZ>
+cb-bulk-agents Agents with callbacks <QXZ>The current list of all agents having at least one callback - select one or more to move callbacks from these agents to new lists and or assign new statuses. This will combine with other selected criteria to make a final list of callbacks to move.</QXZ>
+cb-bulk-purge Purge called records <QXZ>If this box is checked, before the leads meeting the selected criteria are moved, the callbacks table will purge itself of all inactive records in the table. This includes records that have a status of INACTIVE, OR any record still in the callback table that is LIVE but whose status in the vicidial_list table is NOT listed as a callback, i.e. it has been called, lead has called in, lead dispo has been modified. The page will notify you how many leads will be purged before you confirm that you would like to proceed.</QXZ><BR><B><QXZ>Purge uncalled records</QXZ> - </B><QXZ>If this box is checked, before the leads meeting the selected criteria are moved, the callbacks table will purge itself of all uncalled records in the table. This includes records that have a status of ACTIVE, OR any record still in the callback table that is LIVE but whose status in the vicidial_list table is still listed as a callback, i.e. it has not been called, has not called in, and has not had the lead dispo modified. The page will notify you how many leads will be purged before you confirm that you would like to proceed.</QXZ>
+cb-bulk-liveanduncalled Live and uncalled for over XX days <QXZ>Selecting a date range from this drop down menu will filter out any callback where the scheduled callback time is past the selected number of days from the current date and time. This will combine with other selected criteria to make a final list of callbacks to move.</QXZ>
+cb-bulk-newlist Transfer to List ID <QXZ>The list ID to which all callbacks will be moved. The move will occur on the records in vicidial_list table - the matching records in vicidial_callbacks will be removed.</QXZ>
+cb-bulk-newstatus New Status <QXZ>The new vicidial_list status the selected callbacks will be updated to. This affects the vicidial_list table ONLY.</QXZ>
+alt_multi_urls Alternate Multi URLs <QXZ>This page allows you to define Alternate URLs with conditions in place of the simple URL option for Dispo, Start, Add Lead or No Agent URLs. The RANK field will define the order in which the URLs are requested, this is important because if you have a URL that may take a few seconds to run ranked as 1, that will mean that any URLs ranked after it will have to wait to be run until that first URL request receives a response. The ACTIVE field will determine whether the specific URL is run. The STATUSES field only works for the Dispo URLs and will determine which disposition statuses will trigger the URL being run, if you want to run the entry for all statuses just fill in ---ALL--- in this field, if you want only a few statuses, separate them by spaces. If populated, the LISTS field will limit the calls that the URL is run from to only the list IDs listed in this field. To have it run for all lists, leave the field blank, if you want only a few lists, separate them by spaces. The URL field works the same as it would in the URL option in campaigns, in-groups and lists, and it is also limited to 2000 characters in length. If you want to delete a URL, it must first be set to not active, then you can click on the DELETE link below the SUBMIT button for that URL entry.</QXZ>
+amm_multi AM Message Wildcards <QXZ>This page allows you to define Am Message Wildcards that will check lead data from the defined lead fields for matches in the defined order specified on this page. For example, if you add a wildcard with the word -vacation- tied to the vendor_lead_code field, and the lead being played a message has -vacation- in that field, then it will hear the message defined in that AM Message Wildcard record. If you want to delete a wildcard, it must first be set to not active, then you can click on the DELETE link below the SUBMIT button for that wildcard entry</QXZ>
+user_list_new_limits User List New Lead Limits <QXZ>If the system setting for New Leads Per List Limit is enabled, then this page allows for the setting of per-user per-list new lead limit overrides to those List limits. This feature will only work properly if the campaign is set to either the MANUAL or INBOUND_MAN Dial Method and No Hopper dialing is enabled.</QXZ>
+custom_reports_admin-report_name Report Name <QXZ>The report name that the report will be referred to as in the system for purposes of user group access and slave server use in the system settings. The report name may not be the same as any other custom report, nor may it be the same name as one of the standard system reports.</QXZ>
+custom_reports_admin-domain Domain <QXZ>The domain that the report is located at. This will be combined with the path name to make a complete URL to use as a link from the reports page. You may leave this blank when the report is located on the same server as the web admin and just use the path name field to make a local URL.</QXZ>
+custom_reports_admin-path_name Path name <QXZ>The path on the domain where the report is located. When the domain is blank it is assumed that the report is housed on the local web server.</QXZ>
+custom_reports_admin-constants Preset constants <QXZ>Here is where a user can define a preset value to pass to the report when it is accessed from the custom report link. This is useful if the user is viewing a report that accepts multiple variables that change the report output and there is a certain set of report parameters the user frequently uses and they wish to save time by coming to the report with those values already set.</QXZ><BR><B><QXZ>Variable name</QXZ> -</B><QXZ>The enters the variable name here. Names allow alphanumeric characters, underscores, and to a limited extent brackets. Brackets are used to pass an array to the report and should be placed at the end of the variable name, such as 'var_name[]'. The interface will condense brackets by removing any characters within a pair of them, and will also remove unmatched brackets.</QXZ><BR><B><QXZ>Value</QXZ> -</B><QXZ>Then, the user enters a variable value in the 'Value' field, either by selecting a pre-defined variable value or a custom value. With the exception of 'datetime' and 'filedatetime', all pre-defined variables are dates in yyyy-mm-dd format. The predefined values are: 'today' for today's date, 'yesterday' for yesterday's date, 'datetime' which is a timestamp in the format of 'yyyy-mm-dd hh:ii:ss', 'filedatetime' which is an all-numeric timestamp in the format 'yyyymmddhhiiss', and 6/7/8/13/14/15/30days, all of which are the date 6/7/etc days ago. If the user would like to define their own value for the variable, they can set the value to 'Custom Value', then fill out the custom value in the field to the right. Click 'ADD' to add the variable name/value pair to the presets to include in the report. Values will be URL-encoded prior to being entered in the database.</QXZ>
+custom_reports_admin-current_constants Current constants <QXZ>Any report constant the user has entered to add to the report is displayed here. They are not editable, but they can be removed by clicking 'REMOVE' and then re-entered.</QXZ>
+custom_reports_admin-preset_constants Preset constants <QXZ>This textarea field is where presets for the current custom reports are displayed and can be edited. The name/value pairs are displayed per-line and are fully editable. Users can also remove variables simply by deleting the line they are displayed on, or can enter new name/value pairs per line. Variables can also be separated by an ampersand as in the typical URL GET display - the dialer interface will make the necessary adjustments to display them properly in this textarea field.</QXZ>
+inbound_groups-na_chat_url No Agent Chat URL <QXZ>This web URL address is not seen by the agent, but if it is populated it is called every time a chat that is not handled by an agent is hung up or transferred. Uses the same variables as the web form fields and scripts. dispo can be used to retrieve the system-defined disposition for the chat. This URL can NOT be a relative path. Default is blank.</QXZ> <QXZ>Custom Fields are not available with this feature.</QXZ>
+inbound_groups-next_agent_chat Next Agent Chat <QXZ>This determines which agent receives the next chat that is available:</QXZ><BR> - <QXZ>random: orders by the random update value in the live_agents table</QXZ><BR> - <QXZ>oldest_call_start: orders by the last time an agent was sent a call/chat. Results in agents receiving about the same number of calls/chats overall.</QXZ><BR> - <QXZ>oldest_call_finish: orders by the last time an agent finished a call/chat. AKA agent waiting longest receives first call.</QXZ><BR> - <QXZ>oldest_inbound_call_start: orders by the last time an agent was sent an inbound call. Results in agents receiving about the same number of calls/chats overall.</QXZ><BR> - <QXZ>oldest_inbound_call_finish: orders by the last time an agent finished an inbound call. AKA agent waiting longest receives first call.</QXZ><BR> - <QXZ>overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls/chats.</QXZ><BR> - <QXZ>inbound_group_rank: orders by the rank given to the agent for the specific inbound group. Highest to Lowest.</QXZ><BR> - <QXZ>campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.</QXZ><BR> - <QXZ>ingroup_grade_random: gives a higher probability of getting a call/chat to the higher graded agents by in-group.</QXZ><BR> - <QXZ>campaign_grade_random: gives a higher probability of getting a call/chat to the higher graded agents by campaign.</QXZ><BR> - <QXZ>fewest_calls: orders by the number of calls/chats received by an agent for that specific inbound group. Least calls/chats first.</QXZ><BR> - <QXZ>fewest_calls_campaign: orders by the number of calls/chats received by an agent for the campaign. Least calls/chats first.</QXZ><BR> - <QXZ>longest_wait_time: orders by the amount of time agent has been actively waiting for a call/chat.</QXZ><BR> - <QXZ>ring_all: rings all available agents until one picks up the phone.</QXZ><BR> <QXZ>NOTES: For ring_all, the agents that are using phones that have On Hook Agent enabled will have their phones ring and the first one to answer will receive the call and the information on the agent screen. Since ring_all ignores agent wait time and ranking and will call every agent that is available for the queue, we do not recommend using this method for large queues. When using ring_all, agents logged with phones that have the On Hook Agent disabled will have to use the Calls In Queue panel and click on the TAKE CALL link to take calls in queue. The amount of time the agents phone will ring for ring_all is set to the On-Hook Ring Time setting or the shortest ring time of the phones that will be called. We do not recommend using ring_all on high call volume queues, or queues with many agents. The ring_all method is intended to be used with only a few agents and on low call volume in-groups.</QXZ>
+inbound_groups-group_emaildate In-Group Email Date <QXZ>This is the last date and time that an email was directed to this inbound group.</QXZ>
+inbound_groups-group_chatdate In-Group Chat Date <QXZ>This is the last date and time that a chat was directed to this inbound group.</QXZ>
+inbound_groups-next_agent_email Next Agent Email <QXZ>This determines which agent receives the next email that is available:</QXZ><BR> - <QXZ>random: orders by the random update value in the live_agents table</QXZ><BR> - <QXZ>oldest_call_start: orders by the last time an agent was sent a call/email. Results in agents receiving about the same number of calls/emails overall.</QXZ><BR> - <QXZ>oldest_call_finish: orders by the last time an agent finished a call/email. AKA agent waiting longest receives first call.</QXZ><BR> - <QXZ>oldest_inbound_call_start: orders by the last time an agent was sent an inbound call. Results in agents receiving about the same number of calls/emails overall.</QXZ><BR> - <QXZ>oldest_inbound_call_finish: orders by the last time an agent finished an inbound call. AKA agent waiting longest receives first call.</QXZ><BR> - <QXZ>overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls/emails.</QXZ><BR> - <QXZ>inbound_group_rank: orders by the rank given to the agent for the specific inbound group. Highest to Lowest.</QXZ><BR> - <QXZ>campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.</QXZ><BR> - <QXZ>ingroup_grade_random: gives a higher probability of getting a call/email to the higher graded agents by in-group.</QXZ><BR> - <QXZ>campaign_grade_random: gives a higher probability of getting a call/email to the higher graded agents by campaign.</QXZ><BR> - <QXZ>fewest_calls: orders by the number of calls/emails received by an agent for that specific inbound group. Least calls/emails first.</QXZ><BR> - <QXZ>fewest_calls_campaign: orders by the number of calls/emails received by an agent for the campaign. Least calls/emails first.</QXZ><BR> - <QXZ>longest_wait_time: orders by the amount of time agent has been actively waiting for a call/email.</QXZ><BR> - <QXZ>ring_all: rings all available agents until one picks up the phone.</QXZ><BR> <QXZ>NOTES: For ring_all, the agents that are using phones that have On Hook Agent enabled will have their phones ring and the first one to answer will receive the call and the information on the agent screen. Since ring_all ignores agent wait time and ranking and will call every agent that is available for the queue, we do not recommend using this method for large queues. When using ring_all, agents logged with phones that have the On Hook Agent disabled will have to use the Calls In Queue panel and click on the TAKE CALL link to take calls in queue. The amount of time the agents phone will ring for ring_all is set to the On-Hook Ring Time setting or the shortest ring time of the phones that will be called. We do not recommend using ring_all on high call volume queues, or queues with many agents. The ring_all method is intended to be used with only a few agents and on low call volume in-groups.</QXZ>
+inbound_groups-start_email_url Start Email URL <QXZ>This web URL address is not seen by the agent, but it is emailed every time a email is sent to an agent if it is populated. Uses the same variables as the web form fields and scripts. Default is blank.</QXZ>
+inbound_groups-dispo_email_url Dispo Email URL <QXZ>This web URL address is not seen by the agent, but it is emailed every time a email is dispositioned by an agent if it is populated. Uses the same variables as the web form fields and scripts. dispo and talk_time are the variables you can use to retrieve the agent-defined disposition for the email and the actual talk time in seconds of the email. Default is blank</QXZ> <QXZ>If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action as well as specific statuses that will trigger them</QXZ> <QXZ>If you want the campaign Dispo email URL to be used for inbound emails, then put CAMP into this field.</QXZ>
+inbound_groups-default_list_id Default List ID <QXZ>This is the List ID that leads may be searched through and that leads will be inserted into if necessary.</QXZ>
+inbound_groups-start_chat_url Start Chat URL <QXZ>This web URL address is not seen by the agent, but it is called every time a chat is sent to an agent if it is populated. Uses the same variables as the web form fields and scripts. Default is blank.</QXZ>
+inbound_groups-dispo_chat_url Dispo Chat URL <QXZ>This web URL address is not seen by the agent, but it is called every time a chat is dispositioned by an agent if it is populated. Uses the same variables as the web form fields and scripts. dispo and talk_time are the variables you can use to retrieve the agent-defined disposition for the chat and the actual talk time in seconds of the chat. Default is blank</QXZ> <QXZ>If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action as well as specific statuses that will trigger them</QXZ> <QXZ>If you want the campaign Dispo Chat URL to be used for inbound chats, then put CAMP into this field.</QXZ>
+admin_phones_bulk_insert-gmt Local GMT <QXZ>This is the time zone that all of the phones will be created with.</QXZ>
+admin_phones_bulk_insert-phone_context Phone Context <QXZ>This is the dial plan context that this phone will use to dial out. If you are running a call center and you do not want your agents to be able to dial out outside of the ViciDial applicaiton for example, then you would set this field to a dialplan context that does not exist, something like agent-nodial. default is default.</QXZ>
+admin_phones_bulk_insert-is_webphone Set As Webphone <QXZ>Setting this option to Y will attempt to load a web-based phone when the agent logs into their agent screen. Default is N. The Y_API_LAUNCH option can be used with the agent API to launch the webphone in a separate Iframe or window.</QXZ>
+admin_phones_bulk_insert-webphone_dialpad Webphone Dialpad <QXZ>This setting allows you to activate or deactivate the dialpad for this webphone. Default is Y for enabled. TOGGLE will allow the user to view and hide the dialpad by clicking a link. This feature is not available on all webphone versions. TOGGLE_OFF will default to not show the dialpad on first load, but will allow the user to show the dialpad by clicking on the dialpad link.</QXZ>
+admin_phones_bulk_insert-webphone_auto_answer Webphone Auto-Answer <QXZ>This setting allows the web phone to be set to automatically answer calls that come in by setting it to Y, or to have calls ring by setting it to N. Default is Y.</QXZ>
+admin_phones_bulk_insert-use_external_server_ip Use External Server IP <QXZ>If using as a web phone, you can set this to Y to use the servers External IP to register to instead of the Server IP. Default is empty.</QXZ>
+soundboard-soundboard_id Soundboard ID <QXZ>The unique ID of the soundboard, must contain no spaces or special characters other than letters numbers dashes or underscores.</QXZ>
+soundboard-avatar_name Soundboard Name <QXZ>The name of the soundboard, will be displayed to the agent at the top of the Soundboard control screen.</QXZ>
+soundboard-avatar_notes Soundboard Notes <QXZ>For administrative notes only, not displayed to agents.</QXZ>
+soundboard-avatar_api_user Soundboard API User <QXZ>The system user that will trigger the soundboard audio events, must be a valid user in the system with permission to use the API.</QXZ>
+soundboard-avatar_api_pass Soundboard API Pass <QXZ>The password for the system user that will trigger the soundboard audio events.</QXZ>
+soundboard-active Active <QXZ>For this soundboard to be used by agents, it must be set to Active Y. Default is Y.</QXZ>
+soundboard-audio_functions Audio Functions <QXZ>The list of audio functions that you want the soundboard to allow the agents to perform, separated by dashes. Currently non-functional. Default is PLAY-STOP-RESTART.</QXZ>
+soundboard-audio_display Audio Display <QXZ>What you want to show up to the agents on the buttons to play the audio, separated by dashes. FILE will display the filename of the audio file. NAME will display the Soundboard Name. HIDENUMBERS will not show the number of each button on the agent screen. You can choose any of these or all together. Default is FILE-NAME.</QXZ>
+soundboard-soundboard_layout Layout <QXZ>The layout of the agent soundboard. The -default- layout is designed to build from the top down, filling the agent script frame. The -columns- layout is designed to use separated columns of buttons. Default is default. If you are using a -columns- layout, you can also set the maximum number of columns per row section with the Columns Limit setting</QXZ>
+soundboard-user_group User Group <QXZ>Administrative User Group associated with this soundboard.</QXZ>
+soundboard-audio_filename Audio Filename <QXZ>Filename of the audio file you want to play, without a file extension. Must be present in the Audio Store to work properly. Can be displayed to the agent on the audio buttons if FILE is in the Audio Display field.</QXZ>
+soundboard-audio_name Audio Name <QXZ>Descriptive name of the audio file you want to play. Can be displayed to the agent on the audio buttons if NAME is in the Audio Display field.</QXZ>
+soundboard-rank Rank <QXZ>The vertical order in which the audio file will be displayed to the agent.</QXZ>
+soundboard-h_ord Horz <QXZ>The horizontal order in which the audio file will be displayed to the agent.</QXZ>
+soundboard-type Type <QXZ>Either a clickable button that will play a sound, a header that will not be clickable and will only show the NAME of the entry or a space that will leave a blank spacer with no text. The header will also have white text on a black background. The -head2r- option is a header that will extend into the second row of columns below it.</QXZ>
+soundboard-font Font <QXZ>The font the button will be displayed with, the bigger the number, the bigger the font. A -B- in the option will bold the text. An -I- in the option will italicize the text.</QXZ>
+soundboard-level Level <QXZ>Primary or secondary level of the audio. Level 2 audio files are always below a level 1 audio file.</QXZ>
+soundboard-add Add <QXZ>Put a new audio file on the primary level 1 or underneath a level 1 in the secondary level 2 position.</QXZ>
+agent_chat_log Agent Chat Log Report <QXZ>This report will show all chat logs made between agents and managers or customers, with options to download and display individual chat logs.</QXZ>
+custom_reports_admin-custom_reports_user_groups User Group <QXZ>This menu is where you select what user groups will be able to access this report. Agents must belong to a selected user group in order to see the link for it in the reports page.</QXZ>
+languages-language_id Language ID <QXZ>The unique ID that the language will be referred to in the system. it should contain no spaces or special characters other thsn underscores or dashes.</QXZ>
+languages-language_description Language Description <QXZ>Description of the language entry.</QXZ>
+languages-language_code Language Code <QXZ>The web browser code to be used to identify the native web browser language that this language is intended for. For example, United States English is en-us. This is not a required field. If a two letter code is used and a matching image is found, it will be displayed next to this field.</QXZ>
+languages-user_group User Group <QXZ>Administrative User Group associated with this language entry</QXZ>
+languages-active Active <QXZ>For Agents and Users to use this language, this needs to be set to Y. Default is N.</QXZ>
+languages-english_text English Text <QXZ>The text as it appears in the web screens in English.</QXZ>
+languages-populate Populate Language <QXZ>This option will populate the new Language with all of the phrases that were gathered while parsing through the web pages. Setting this to AGENT will populate only the agent screen phrases. Setting this to ADMIN will populate only the administration screen phrases. Setting this to ALL will populate all gathered phrases. Default is Leave Empty.</QXZ>
+languages-import_action Import Action <QXZ>The Only Add Missing Phrases option will not modify any existing phrase translations, it will only add phrases that are missing. The Only Update Existing Phrases option will not add any new phrases, it will only update the translations of matching phrases. The Add and Update Phrases option will both add missing phrases and update existing phrases. Default is Only Add Missing Phrases.</QXZ>
+languages-import_data Import Data <QXZ>One phrase per line, English text then a pipe then translated text.</QXZ>
+languages-export_action Export Action <QXZ>The Only NOT Translated Phrases option will only export phrases that have no translated phrase. The Only Translated Phrases option will only export phrases that have no translated phrase. The All Phrases option will export all phrases for the selected Language. Default is Only NOT Translated Phrases.</QXZ>
+DIDADD DID Bulk Copy <QXZ>This will take and insert a list of numbers as inbound DIDs, copying the settings specified in the selected DID. DIDs should be between 2 and 20 digits in length. A duplicate check will be performed.</QXZ>
+DIDDELETE DID Bulk Delete <QXZ>This will delete the selected DIDs from your system. You cannot delete the -default- DID. Doing so will break several parts of the system.</QXZ>
+USERADD User Bulk Copy <QXZ>This will copy a sequential number of users beginning with the User Start ID and ending with the User Stop ID using the settings found in the source user. ID must be at least 2 characters in length and no more than 8. A duplicate check will be performed. Only numerals are allowed and ID cannot begin with a zero. The User Number, Password and Full Name will all be the same. Force PW Change will work for admin level users and is recommend for security reasons.</QXZ>
+USERDELETE User Bulk Delete <QXZ>This will delete the selected users from your system. For obvious reasons, you cannot delete the user you are logged in as. You can also not delete any users that are actively logged in as agents.</QXZ>
+ACCIDADD AC-CID Bulk Add <QXZ>This allows you to paste in a listing of CIDs to insert into a campaign AC-CID list or CID Group list. There are two methods to choose from: <ul> <li><b>STATE LOOKUP</b> - This will take a list of CIDs and insert them as Area Code Caller IDs into the selected campaign. The area code lookup is designed to work only with numbers in the North American Numbering Plan as it uses the first three digits of each CID. The description will automatically be filled with the appropriate US state abbreviation corresponding to the given CIDs 3-digit area code. <li><b>CSV</b> - This will take a comma separated list in the format of NPA,CID,DESCRIPTION,ACTIVE and insert each line into the specified campaigns AC-CID list using the supplied values. For example, given a listing of 813,7271234567,Florida,Y will result in an AC-CID entry for area code 813 using the CID 7271234567 and a description of -Florida- with the status being active. Descriptions are limited to 50 characters. For CID Groups of a STATE type, use this format for CSV- STATE,CID,DESCRIPTION,ACTIVE. The -ACTIVE- column will only be used if the Active select list above is set to -Input-.<li><b>STATE FILL</b> - Similar to the STATE LOOKUP method above, this will take a list of CIDs and insert them as AC-CIDs in the specified campaign but will also make an entry for each area code in a state based off the state the CID is in. For example, if given the CID 7271234567, 19 CID entries will be created with the same CID, one each for every area code in Florida. If you are inserting into a CID Group that is a STATE type, then you will not want to use the STATE FILL method.</ul> CIDs must be between 6 and 20 digits in length and only digits 0-9 are allowed. Optionally, you can have the AC-CIDs set to active upon insertion.</QXZ>
+ACCIDDELETE AC-CID Bulk Delete <QXZ>This will delete the Areacode Caller ID entries you select from the next screen based on the campaign or CID group you select here. Setting Clear All CIDs to YES will bypass the AC-CID selection and wipe all AC-CIDs for the selected campaign or CID group.</QXZ>
diff --git a/www/vicidial/images/help.png b/www/vicidial/images/help.png
new file mode 100644
index 00000000..478c30ca
Binary files /dev/null and b/www/vicidial/images/help.png differ
diff --git a/www/vicidial/list_merge.php b/www/vicidial/list_merge.php
index 896a2a0f..b57080b7 100644
--- a/www/vicidial/list_merge.php
+++ b/www/vicidial/list_merge.php
@@ -1,12 +1,14 @@
<?php
# list_merge.php - merge smaller lists into a larger one. Part of Admin Utilities.
#
-# Copyright (C) 2017 Matt Florell,Joseph Johnson <vicidial@gmail.com> LICENSE: AGPLv2
+# Copyright (C) 2018 Matt Florell,Joseph Johnson <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 161004-2240 - Initial Build
# 170409-1548 - Added IP List validation code
# 170819-1000 - Added allow_manage_active_lists option
+# 180508-2215 - Added new help display
+
#
$version = '2.14-3';
@@ -194,6 +196,11 @@ echo "<html>\n";
echo "<head>\n";
echo "<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.css\" />";
echo "<script language=\"JavaScript\" src=\"functions.js\"></script>\n";
+
+echo "<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
+echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n";
+echo "<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
+
echo "<META HTTP-EQUIV='Content-Type' CONTENT='text/html; charset=utf-8'>\n";
echo "<!-- "._QXZ("VERSION").": <?php echo $version ?> "._QXZ("BUILD").": <?php echo $build ?> -->\n";
echo "<title>"._QXZ("ADMINISTRATION: List Merge Tool")."\n";
@@ -215,8 +222,11 @@ $SSadmin_color = '#FFFF99';
$admin_font = 'BLACK';
$SSadmin_color = '#E6E6E6';
$subcamp_color = '#C6C6C6';
-$NWB = " ";
+# $NWB = " ";
+
+$NWB = "";
$SSmenu_background='015B91';
$SSframe_background='D9E6FE';
@@ -376,7 +386,7 @@ if ($submit == "submit" )
{
echo "$destination_list_id "._QXZ("is not a valid list id in the system.")." \n";
echo ""._QXZ("Click here to start over.")." \n";
- echo "\n\n";
+ echo "\n\n";
exit;
}
} else {
@@ -404,17 +414,18 @@ if ($submit == "submit" )
echo "\n";
@@ -458,13 +469,14 @@ if ($confirm == "CONFIRM")
$admin_log_rslt=mysql_to_mysqli($admin_log_stmt, $link);
}
*/
-
+
+
# move the leads to the new list from the old list
$move_lead_stmt = "UPDATE vicidial_list SET list_id = '$destination_list_id' WHERE list_id in ('".implode("', '", $available_lists_array)."');";
if ($DB) { echo "|$move_lead_stmt|\n"; }
$move_lead_rslt = mysql_to_mysqli($move_lead_stmt, $link);
$move_lead_count = mysqli_affected_rows($link);
-
+
# insert a record into the admin change log for the mvoe into new list
$SQL_log = "$move_lead_stmt";
$SQL_log = preg_replace('/;/', '', $SQL_log);
@@ -472,10 +484,11 @@ if ($confirm == "CONFIRM")
$admin_log_stmt="INSERT INTO vicidial_admin_log set event_date='$SQLdate', user='$PHP_AUTH_USER', ip_address='$ip', event_section='LISTS', event_type='OTHER', record_id='$destination_list_id', event_code='ADMIN LIST MERGE', event_sql=\"$SQL_log\", event_notes='$move_lead_count LEADS MOVED';";
if ($DB) {echo "|$admin_log_stmt|\n";}
$admin_log_rslt=mysql_to_mysqli($admin_log_stmt, $link);
-
- # reset the PHP max execution so this script does not exit prematurely
+
+ # reset the PHP max execution so this script does not exit prematurely
set_time_limit( 120 );
-
+
+
echo ""._QXZ("List(s)")." ".implode(", ", $available_lists_array)." "._QXZ("was merged into list")." $destination_list_id "._QXZ("with")." $move_lead_count "._QXZ("lead(s) moved.")." ";
echo ""._QXZ("Click here to start over.")." \n";
}
@@ -585,8 +598,8 @@ if (($submit != "submit" ) && ($confirm != "CONFIRM"))
echo "$NWB#lists-campaign_id$NWE\n";
echo "| "._QXZ("Active").": | $NWB#lists-active$NWE | \n";
- # keep debug active
- echo "\n";
+ # keep debug active
+ echo "\n";
# Submit
echo " | \n";
diff --git a/www/vicidial/manager_chat_interface.php b/www/vicidial/manager_chat_interface.php
index cba81062..cac1bbf5 100644
--- a/www/vicidial/manager_chat_interface.php
+++ b/www/vicidial/manager_chat_interface.php
@@ -1,7 +1,7 @@
LICENSE: AGPLv2
+# Copyright (C) 2018 Joe Johnson, Matt Florell LICENSE: AGPLv2
#
# This page is for managers (level 8 or higher) to chat with live agents
#
@@ -14,6 +14,7 @@
# 161029-2127 - Fixed menu displays, text sizes
# 161217-0819 - Added chat-type to allow for multi-user internal chat sessions
# 170409-1551 - Added IP List validation code
+# 180508-2215 - Added new help display
#
$admin_version = '2.14-8';
@@ -339,7 +340,11 @@ header ("Pragma: no-cache"); // HTTP/1.0
-
+
+
+
+
+
\n";
+$HEADER.="";
+
$HEADER.="\n";
$HEADER.="\n";
$HEADER.="\n";
@@ -573,7 +582,7 @@ $MAIN.=""._QXZ("$report_name")." \n";
$MAIN.=" |