diff --git a/UPGRADE b/UPGRADE index be7f0c21..431d6790 100644 --- a/UPGRADE +++ b/UPGRADE @@ -299,6 +299,8 @@ OTHER CHANGES: 83. Added Fronter - Closer Detail Report +84. Added option to allow agents to park 3way calls in the agent screen + diff --git a/docs/CALLER_ID_NAME_CODES.txt b/docs/CALLER_ID_NAME_CODES.txt index eee7357e..3a7df240 100644 --- a/docs/CALLER_ID_NAME_CODES.txt +++ b/docs/CALLER_ID_NAME_CODES.txt @@ -1,4 +1,4 @@ -CALLER ID NAME CODES DOC Started: 2013-07-15 Updated: 2016-01-16 +CALLER ID NAME CODES DOC Started: 2013-07-15 Updated: 2016-10-29 This document is meant for reference only, and it does not contain all CID name codes possible, but more will be added over time. @@ -12,6 +12,8 @@ DC - 3-Way Call (DC943083W0000855319W) S - Agent Login Call (S1307152248588600051) LP - Park Call (LPvdcW13739432176666) FP - Back to agent From Park (FPvdcW14529553216666) +LX - Park Xfer Call (LXvdcW13739432176666) +FX - Xfer Back to session From Park (FXvdcW14529553216666) VH - Inbound Agent Alert (VH7152252518600051) RH - Recording Hangup (RH1234514529553690) CX - Consultative Transfer (CXAR2420160116094751) diff --git a/extras/MySQL_AST_CREATE_tables.sql b/extras/MySQL_AST_CREATE_tables.sql index 6c90baed..c0fcf194 100644 --- a/extras/MySQL_AST_CREATE_tables.sql +++ b/extras/MySQL_AST_CREATE_tables.sql @@ -708,7 +708,8 @@ webphone_dialpad_override ENUM('DISABLED','Y','N','TOGGLE','TOGGLE_OFF') default admin_viewable_groups TEXT, admin_viewable_call_times TEXT, allowed_custom_reports VARCHAR(2000) default '', -agent_allowed_chat_groups TEXT +agent_allowed_chat_groups TEXT, +agent_xfer_park_3way ENUM('Y','N') default 'Y' ) ENGINE=MyISAM; CREATE TABLE vicidial_campaigns ( @@ -1673,7 +1674,8 @@ ofcom_uk_drop_calc ENUM('1','0') default '0', agent_screen_colors VARCHAR(20) default 'default', script_remove_js ENUM('1','0') default '1', manual_auto_next ENUM('1','0') default '0', -user_new_lead_limit ENUM('1','0') default '0' +user_new_lead_limit ENUM('1','0') default '0', +agent_xfer_park_3way ENUM('1','0') default '0' ) ENGINE=MyISAM; CREATE TABLE vicidial_campaigns_list_mix ( @@ -3803,4 +3805,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version'; UPDATE system_settings set vdc_agent_api_active='1'; -UPDATE system_settings SET db_schema_version='1471',db_schema_update_date=NOW(),reload_timestamp=NOW(); +UPDATE system_settings SET db_schema_version='1472',db_schema_update_date=NOW(),reload_timestamp=NOW(); diff --git a/extras/upgrade_2.12.sql b/extras/upgrade_2.12.sql index 59f28b7d..ab98fb29 100644 --- a/extras/upgrade_2.12.sql +++ b/extras/upgrade_2.12.sql @@ -720,3 +720,9 @@ UPDATE system_settings SET db_schema_version='1470',db_schema_update_date=NOW() CREATE INDEX vtl_event_epoch on vicidial_timeclock_log (event_epoch); UPDATE system_settings SET db_schema_version='1471',db_schema_update_date=NOW() where db_schema_version < 1471; + +ALTER TABLE vicidial_user_groups ADD agent_xfer_park_3way ENUM('Y','N') default 'Y'; + +ALTER TABLE system_settings ADD agent_xfer_park_3way ENUM('1','0') default '0'; + +UPDATE system_settings SET db_schema_version='1472',db_schema_update_date=NOW() where db_schema_version < 1472; diff --git a/www/agc/images/vdc_XB_parkxferline_GRAB.gif b/www/agc/images/vdc_XB_parkxferline_GRAB.gif new file mode 100644 index 00000000..cc2ad3c4 Binary files /dev/null and b/www/agc/images/vdc_XB_parkxferline_GRAB.gif differ diff --git a/www/agc/images/vdc_XB_parkxferline_OFF.gif b/www/agc/images/vdc_XB_parkxferline_OFF.gif new file mode 100644 index 00000000..b5ea6d8b Binary files /dev/null and b/www/agc/images/vdc_XB_parkxferline_OFF.gif differ diff --git a/www/agc/images/vdc_XB_parkxferline_ON.gif b/www/agc/images/vdc_XB_parkxferline_ON.gif new file mode 100644 index 00000000..33bb2e3d Binary files /dev/null and b/www/agc/images/vdc_XB_parkxferline_ON.gif differ diff --git a/www/agc/manager_send.php b/www/agc/manager_send.php index 1a3539b9..d7d1be3f 100644 --- a/www/agc/manager_send.php +++ b/www/agc/manager_send.php @@ -130,13 +130,14 @@ # 151230-0910 - Fixed transfer of parked call logging issue #901 # 160101-1130 - Added code to handle routing initiated recordings # 160912-2310 - Fixed StopMonitorConf bug involving agent-invoked commands to stop recording +# 161029-0845 - Added RedirectToParkXfer and RedirectFromParkXfer functions # -$version = '2.12-77'; -$build = '160912-2310'; +$version = '2.12-78'; +$build = '161029-0845'; $php_script = 'manager_send.php'; $mel=1; # Mysql Error Log enabled = 1 -$mysql_log_count=138; +$mysql_log_count=142; $one_mysql_log=0; $SSagent_debug_logging=0; $startMS = microtime(); @@ -883,6 +884,7 @@ if ($ACTION=="Hangup") # ACTION=Redirect, RedirectName, RedirectNameVmail, RedirectToPark, RedirectFromPark, RedirectVD, RedirectXtra, RedirectXtraCX # - insert Redirect Manager statement using extensions name ###################### +if (strlen($stage)<1) {$stage=$ACTION;} if ($ACTION=="RedirectVD") { if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($exten)<1) or (strlen($campaign)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) or (strlen($uniqueid)<2) or (strlen($lead_id)<1) ) @@ -1461,6 +1463,67 @@ if ($ACTION=="RedirectFromParkIVR") } +if ($ACTION=="RedirectToParkXfer") + { + if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($exten)<1) or (strlen($extenName)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) or (strlen($parkedby)<1) ) + { + $channel_live=0; + echo _QXZ("One of these variables is not valid:")."\n"; + echo _QXZ("Channel %1s must be greater than 2 characters",0,'',$channel)."\n"; + echo _QXZ("queryCID %1s must be greater than 14 characters",0,'',$queryCID)."\n"; + echo _QXZ("exten %1s must be set",0,'',$exten)."\n"; + echo _QXZ("extenName %1s must be set",0,'',$extenName)."\n"; + echo _QXZ("ext_context %1s must be set",0,'',$ext_context)."\n"; + echo _QXZ("ext_priority %1s must be set",0,'',$ext_priority)."\n"; + echo _QXZ("parkedby %1s must be set",0,'',$parkedby)."\n"; + echo _QXZ("RedirectToParkXfer Action not sent")."\n"; + } + else + { + if ($stage!="2NDXfeR") + { + if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;} + $stmt = "INSERT INTO parked_channels values('$channel','$server_ip','$CalLCID','$extenName','$parkedby','$NOW_TIME');"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_to_mysqli($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02141',$user,$server_ip,$session_name,$one_mysql_log);} + $ACTION="Redirect"; + + # $fp = fopen ("./vicidial_debug.txt", "a"); + # fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n"); + # fclose($fp); + } + } + } + +if ($ACTION=="RedirectFromParkXfer") + { + if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($exten)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) ) + { + $channel_live=0; + echo _QXZ("One of these variables is not valid:")."\n"; + echo _QXZ("Channel %1s must be greater than 2 characters",0,'',$channel)."\n"; + echo _QXZ("queryCID %1s must be greater than 14 characters",0,'',$queryCID)."\n"; + echo _QXZ("exten %1s must be set",0,'',$exten)."\n"; + echo _QXZ("ext_context %1s must be set",0,'',$ext_context)."\n"; + echo _QXZ("ext_priority %1s must be set",0,'',$ext_priority)."\n\n"; + echo _QXZ("RedirectFromParkXfer Action not sent")."\n"; + } + else + { + if ($stage!="2NDXfeR") + { + if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;} + $stmt = "DELETE FROM parked_channels where server_ip='$server_ip' and channel='$channel';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_to_mysqli($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02142',$user,$server_ip,$session_name,$one_mysql_log);} + $ACTION="Redirect"; + } + } + } + + if ($ACTION=="RedirectName") { if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($extenName)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) ) @@ -2201,7 +2264,7 @@ if ( ($ACTION=="MonitorConf") || ($ACTION=="StopMonitorConf") ) { $stmt="SELECT recording_id,filename FROM routing_initiated_recordings where user='$user' and processed='0' order by launch_time desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02139',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $rir_ct = mysqli_num_rows($rslt); if ($rir_ct > 0) @@ -2213,7 +2276,7 @@ if ( ($ACTION=="MonitorConf") || ($ACTION=="StopMonitorConf") ) $stmt = "UPDATE routing_initiated_recordings SET processed='1' where recording_id='$recording_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02140',$user,$server_ip,$session_name,$one_mysql_log);} } else { diff --git a/www/agc/vdc_db_query.php b/www/agc/vdc_db_query.php index 2b2b1328..aec1d393 100644 --- a/www/agc/vdc_db_query.php +++ b/www/agc/vdc_db_query.php @@ -412,10 +412,11 @@ # 160901-1714 - Added last_local_call_time sent to agent screen with lead info # 160926-1053 - Fix for inbound call notes display # 161013-2226 - Added user_new_lead_limit option code +# 161029-1026 - Added more agent debug logging details # -$version = '2.12-306'; -$build = '161013-2226'; +$version = '2.12-307'; +$build = '161029-1026'; $php_script = 'vdc_db_query.php'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=658; @@ -6650,6 +6651,7 @@ if ($ACTION == 'VDADREcheckINCOMING') $call_server_ip =$row[4]; if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n"; + $stage = $callerid . '|' . $channel . '|' . $call_server_ip . '|' . $uniqueid; } } } @@ -7985,8 +7987,9 @@ if ($ACTION == 'VDADcheckINCOMING') } ##### END special filtering and response for Vtiger account balance function ##### } + $stage = $VDADchannel_group . '|' . $call_type . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip; } - else + else { echo "0\n"; # echo "No calls in QUEUE for $user on $server_ip\n"; @@ -7995,6 +7998,8 @@ if ($ACTION == 'VDADcheckINCOMING') } } } + + ####################################################################################### ### XFERemail - for auto-dial VICIDiaL dialing this will check for emails ### in the vicidial_email_list table in NEW status, then @@ -8043,6 +8048,7 @@ if ($ACTION == 'ManagerChatsCheck') $upd_row=mysqli_fetch_row($upd_rslt); $message_alert=$upd_row[0]; echo "$active_chats|$unread_messages|$message_alert"; + $stage = "$active_chats|$unread_messages|$message_alert"; } ####################################################################################### @@ -11718,6 +11724,7 @@ if ($ACTION == 'updateDISPO') ############################################ ### END Issue Dispo Call URL if defined ############################################ + $stage .= "|$call_type|$dispo_choice|"; } @@ -11898,6 +11905,7 @@ if ($ACTION == 'updateLEAD') } echo _QXZ("Lead %1s information has%2s been updated",0,'',$lead_id,$DO_NOT_UPDATE_text)."\n"; + $stage = "$DO_NOT_UPDATE|$DO_NOT_UPDATEphone|$random"; } @@ -14767,6 +14775,7 @@ if ($ACTION == 'CalLBacKCounT') $cbcount_live=$row[0]; echo "$cbcount|$cbcount_live"; + $stage = "$campaign|$cbcount|$cbcount_live"; } @@ -14805,6 +14814,7 @@ if ($ACTION == 'DiaLableLeaDsCounT') } echo "$DLcount"; + $stage = $DLcount; } diff --git a/www/agc/vicidial.php b/www/agc/vicidial.php index a400939d..481dbc5f 100644 --- a/www/agc/vicidial.php +++ b/www/agc/vicidial.php @@ -528,10 +528,11 @@ # 160901-1728 - Added last_local_call_time display field # 160915-0955 - Added ---READONLY--- option for most screen labels # 161019-0031 - Added ---REQUIRED--- option for most screen labels +# 161029-0858 - Added option to park xfer channel # -$version = '2.12-497c'; -$build = '161019-0031'; +$version = '2.12-498c'; +$build = '161029-0858'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=87; $one_mysql_log=0; @@ -630,7 +631,7 @@ if ($sl_ct > 0) ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### -$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next FROM system_settings;"; +$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next,agent_xfer_park_3way FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -667,6 +668,7 @@ if ($qm_conf_ct > 0) $default_phone_code = $row[26]; $agent_screen_colors = $row[27]; $SSmanual_auto_next = $row[28]; + $SSagent_xfer_park_3way = $row[29]; } else { @@ -1310,7 +1312,7 @@ else $AgentAlert_allowed = $VU_allow_alerts; ### Gather timeclock and shift enforcement restriction settings - $stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,webphone_url_override,webphone_dialpad_override,webphone_systemkey_override,admin_viewable_groups from vicidial_user_groups where user_group='$VU_user_group';"; + $stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,webphone_url_override,webphone_dialpad_override,webphone_systemkey_override,admin_viewable_groups,agent_xfer_park_3way from vicidial_user_groups where user_group='$VU_user_group';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); @@ -1343,6 +1345,8 @@ else {$agent_xfer_dial_with_customer=1;} if ($row[11] == 'Y') {$agent_xfer_park_customer_dial=1;} + if ( ($row[17] == 'Y') and ($SSagent_xfer_park_3way > 0) ) + {$agent_xfer_park_3way=1;} if ($VU_agent_call_log_view_override == 'Y') {$agent_call_log_view=1;} if ($VU_agent_call_log_view_override == 'N') @@ -4307,6 +4311,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var agent_xfer_blind_transfer=''; var agent_xfer_dial_with_customer=''; var agent_xfer_park_customer_dial=''; + var agent_xfer_park_3way=''; var EAphone_code=''; var EAphone_number=''; var EAalt_phone_notes=''; @@ -4528,6 +4533,12 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} image_LB_ivrgrabparkedcall.src="./images/"; var image_LB_ivrparkcall = new Image(); image_LB_ivrparkcall.src="./images/"; + var image_XB_parkxferline_ON = new Image(); + image_XB_parkxferline_ON.src="./images/"; + var image_XB_parkxferline_OFF = new Image(); + image_XB_parkxferline_OFF.src="./images/"; + var image_XB_parkxferline_GRAB = new Image(); + image_XB_parkxferline_GRAB.src="./images/"; var image_internal_chat_OFF = new Image(); image_internal_chat_OFF.src="./images/"; var image_internal_chat_ON = new Image(); @@ -4850,8 +4861,6 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} // filter manual dialstring and pass on to originate call function SendManualDial(taskFromConf,SMDclick) { - if (SMDclick=='YES') - {button_click_log = button_click_log + "" + SQLdate + "-----SendManualDial---" + taskFromConf + "|";} conf_dialed=1; var sending_group_alias = 0; // Dial With Customer button @@ -4893,6 +4902,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} if (active_group_alias.length > 1) {var sending_group_alias = 1;} } + if (SMDclick=='YES') + {button_click_log = button_click_log + "" + SQLdate + "-----SendManualDial---" + taskFromConf + "|" + agent_dialed_type + "|" + manual_string + "|" + three_way_call_cid + "|" + threeway_cid + "|";} } else { @@ -4904,7 +4915,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} cid_lock=1; threeway_cid = outbound_cid; } + if (SMDclick=='YES') + {button_click_log = button_click_log + "" + SQLdate + "-----SendManualDial---" + taskFromConf + "|" + agent_dialed_type + "|" + manual_string + "|" + manual_dial_cid + "|" + threeway_cid + "|";} } + var regXFvars = new RegExp("XFER","g"); if (manual_string.match(regXFvars)) { @@ -6410,6 +6424,39 @@ function set_length(SLnumber,SLlength_goal,SLdirection) customerparkedcounter=0; } + if (taskvar == 'ParKXfeR') + { + blind_transfer=0; + var queryCID = "LXvdcW" + epoch_sec + user_abb; + var redirectdestination = taskxferconf; + var redirectdestserverip = taskserverip; + var parkedby = protocol + "/" + extension; + xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToParkXfer&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + XDnextCID + "&uniqueid=" + XDuniqueid + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign; + + document.getElementById("ParkXferLine").innerHTML ="\" border=\"0\" alt=\"Grab Parked Xfer Line\" style=\"vertical-align:middle\" />"; + } + if (taskvar == 'FROMParKXfeR') + { + blind_transfer=0; + var queryCID = "FXvdcW" + epoch_sec + user_abb; + var redirectdestination = taskxferconf; + var redirectdestserverip = taskserverip; + + if( (server_ip == taskserverip) && (taskserverip.length > 6) ) + {var dest_dialstring = session_id;} + else + { + if(taskserverip.length > 6) + {var dest_dialstring = server_ip_dialstring + "" + session_id;} + else + {var dest_dialstring = session_id;} + } + + xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromParkXfer&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + XDnextCID + "&uniqueid=" + XDuniqueid + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign; + + document.getElementById("ParkXferLine").innerHTML ="\" border=\"0\" alt=\"Park Xfer Line\" style=\"vertical-align:middle\" />"; + } + var XFRDop = ''; xmlhttpXF.open('POST', 'manager_send.php'); xmlhttpXF.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); @@ -8052,6 +8099,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection) document.getElementById("HangupXferLine").innerHTML ="\" border=\"0\" alt=\"Hangup Xfer Line\" style=\"vertical-align:middle\" />"; + document.getElementById("ParkXferLine").innerHTML ="\" border=\"0\" alt=\"Park Xfer Line\" style=\"vertical-align:middle\" />"; + document.getElementById("HangupBothLines").innerHTML ="\" border=\"0\" alt=\"Hangup Both Lines\" style=\"vertical-align:middle\" />"; xferchannellive=1; @@ -11544,8 +11593,6 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } else { - if (DSHclick=='YES') - {button_click_log = button_click_log + "" + SQLdate + "-----dialedcall_send_hangup---|";} if (VDCL_group_id.length > 1) {var group = VDCL_group_id;} else @@ -11563,11 +11610,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection) {customer_sec = VD_live_call_secondS;} var process_post_hangup=0; + if (DSHclick=='YES') + {button_click_log = button_click_log + "" + SQLdate + "-----dialedcall_send_hangup---" + group + "|" + form_cust_channel + "|" + CalLCID + "|" + VD_live_call_secondS + "|";} + // Force chat to end, if exists. Uses hangup_override value in EndChat function to end if chat does not exist. if (document.getElementById('CustomerChatIFrame') && typeof document.getElementById('CustomerChatIFrame').contentWindow.EndChat=='function') - { + { document.getElementById('CustomerChatIFrame').contentWindow.EndChat('Hangup'); - } + } if ( (RedirecTxFEr < 1) && ( (MD_channel_look==1) || (auto_dial_level == 0) ) ) { @@ -11829,12 +11879,12 @@ function set_length(SLnumber,SLlength_goal,SLdirection) // Send Hangup command for 3rd party call connected to the conference now to Manager function xfercall_send_hangup(HANclick) { - if (HANclick=='YES') - {button_click_log = button_click_log + "" + SQLdate + "-----xfercall_send_hangup---|";} var xferchannel = document.vicidial_form.xferchannel.value; var xfer_channel = lastxferchannel; var process_post_hangup=0; xfer_in_call=0; + if (HANclick=='YES') + {button_click_log = button_click_log + "" + SQLdate + "-----xfercall_send_hangup---" + xferchannel + "|";} if ( (MD_channel_look==1) && (leaving_threeway < 1) ) { MD_channel_look=0; @@ -11910,6 +11960,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection) document.getElementById("HangupXferLine").innerHTML ="\" border=\"0\" alt=\"Hangup Xfer Line\" style=\"vertical-align:middle\" />"; + document.getElementById("ParkXferLine").innerHTML ="\" border=\"0\" alt=\"Park Xfer Line\" style=\"vertical-align:middle\" />"; + document.getElementById("HangupBothLines").innerHTML ="\" border=\"0\" alt=\"Hangup Both Lines\" style=\"vertical-align:middle\" />"; } } @@ -16175,6 +16227,8 @@ function phone_number_format(formatphone) { {hideDiv('DialWithCustomer');} if (agent_xfer_park_customer_dial < 1) {hideDiv('ParkCustomerDial');} + if (agent_xfer_park_3way < 1) + {hideDiv('ParkXferLine');} if (AllowManualQueueCallsChoice == '1') {document.getElementById("ManualQueueChoice").innerHTML = "
";} if (qc_enabled < 1) @@ -18200,6 +18254,8 @@ if ($agent_display_dialable_leads > 0) " border="0" alt="Hangup Xfer Line" style="vertical-align:middle" /> +   + " border="0" alt="Park Xfer Line" style="vertical-align:middle" /> diff --git a/www/vicidial/AST_agent_debug_log_report.php b/www/vicidial/AST_agent_debug_log_report.php index 6c243683..8a7d3ece 100644 --- a/www/vicidial/AST_agent_debug_log_report.php +++ b/www/vicidial/AST_agent_debug_log_report.php @@ -373,9 +373,9 @@ if ($SUBMIT) { if ($lower_limit+999>=mysqli_num_rows($rpt_rslt)) {$upper_limit=($lower_limit+mysqli_num_rows($rpt_rslt)%1000)-1;} else {$upper_limit=$lower_limit+999;} $MAIN.="--- "._QXZ("AGENT SCREEN DEBUG LOG RECORDS FOR")." $query_date, $query_date_D "._QXZ("TO")." $query_date_T $server_rpt_string, "._QXZ("RECORDS")." #$lower_limit-$upper_limit ["._QXZ("DOWNLOAD")."]\n"; - $agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+------------------------------------------+\n"; - $agntdb_rpt.="| "._QXZ("USER",20)." | "._QXZ("SCREEN DATE",19)." | "._QXZ("DB DATE",19)." | "._QXZ("RUN TIME",10)." | "._QXZ("SCRIPT",20)." | "._QXZ("ACTION",40)." | "._QXZ("LEAD_ID",10)." | "._QXZ("STAGE",40)." |\n"; - $agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+------------------------------------------+\n"; + $agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+----------------------------------------------------+\n"; + $agntdb_rpt.="| "._QXZ("USER",20)." | "._QXZ("SCREEN DATE",19)." | "._QXZ("DB DATE",19)." | "._QXZ("RUN TIME",10)." | "._QXZ("SCRIPT",20)." | "._QXZ("ACTION",40)." | "._QXZ("LEAD_ID",10)." | "._QXZ("STAGE",50)." |\n"; + $agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+----------------------------------------------------+\n"; $CSV_text="\""._QXZ("USER")."\",\""._QXZ("SCREEN DATE")."\",\""._QXZ("DB DATE")."\",\""._QXZ("RUN TIME")."\",\""._QXZ("SCRIPT")."\",\""._QXZ("ACTION")."\",\""._QXZ("LEAD_ID")."\",\""._QXZ("STAGE")."\"\n"; for ($i=1; $i<=mysqli_num_rows($rpt_rslt); $i++) @@ -398,11 +398,11 @@ if ($SUBMIT) { if (strlen($row["action"])>37) {$row["action"]=substr($row["action"],0,37)."...";} $agntdb_rpt.=" | ".sprintf("%-40s", $row["action"]); $agntdb_rpt.=" | ".sprintf("%-10s", $row["lead_id"]); - if (strlen($row["stage"])>37) {$row["stage"]=substr($row["stage"],0,37)."...";} - $agntdb_rpt.=" | ".sprintf("%-40s", $row["stage"])." |\n"; + if (strlen($row["stage"])>47) {$row["stage"]=substr($row["stage"],0,47)."...";} + $agntdb_rpt.=" | ".sprintf("%-50s", $row["stage"])." |\n"; } } - $agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+------------------------------------------+\n"; + $agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+----------------------------------------------------+\n"; $agntdb_rpt_hf=""; $ll=$lower_limit-1000; diff --git a/www/vicidial/admin.php b/www/vicidial/admin.php index ca0700e7..a85671e1 100644 --- a/www/vicidial/admin.php +++ b/www/vicidial/admin.php @@ -2119,6 +2119,8 @@ if (isset($_GET["user_new_lead_limit"])) {$user_new_lead_limit=$_GET["user_new elseif (isset($_POST["user_new_lead_limit"])) {$user_new_lead_limit=$_POST["user_new_lead_limit"];} if (isset($_GET["allow_required_fields"])) {$allow_required_fields=$_GET["allow_required_fields"];} elseif (isset($_POST["allow_required_fields"])) {$allow_required_fields=$_POST["allow_required_fields"];} +if (isset($_GET["agent_xfer_park_3way"])) {$agent_xfer_park_3way=$_GET["agent_xfer_park_3way"];} + elseif (isset($_POST["agent_xfer_park_3way"])) {$agent_xfer_park_3way=$_POST["agent_xfer_park_3way"];} if (isset($script_id)) {$script_id= strtoupper($script_id);} @@ -2133,7 +2135,7 @@ if (strlen($dial_status) > 0) ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### -$stmt = "SELECT use_non_latin,enable_queuemetrics_logging,enable_vtiger_integration,qc_features_active,outbound_autodial_active,sounds_central_control_active,enable_second_webform,user_territories_active,custom_fields_enabled,admin_web_directory,webphone_url,first_login_trigger,hosted_settings,default_phone_registration_password,default_phone_login_password,default_server_password,test_campaign_calls,active_voicemail_server,voicemail_timezones,default_voicemail_timezone,default_local_gmt,campaign_cid_areacodes_enabled,pllb_grouping_limit,did_ra_extensions_enabled,expanded_list_stats,contacts_enabled,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,call_menu_qualify_enabled,admin_list_counts,allow_voicemail_greeting,svn_revision,allow_emails,level_8_disable_add,pass_key,pass_hash_enabled,disable_auto_dial,country_code_list_stats,frozen_server_call_clear,active_modules,allow_chats,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_did_entry_list_id,enable_third_webform,default_language,user_hide_realtime_enabled,log_recording_access,alt_ivr_logging,admin_row_click,admin_screen_colors,ofcom_uk_drop_calc,agent_screen_colors,script_remove_js,manual_auto_next,user_new_lead_limit FROM system_settings;"; +$stmt = "SELECT use_non_latin,enable_queuemetrics_logging,enable_vtiger_integration,qc_features_active,outbound_autodial_active,sounds_central_control_active,enable_second_webform,user_territories_active,custom_fields_enabled,admin_web_directory,webphone_url,first_login_trigger,hosted_settings,default_phone_registration_password,default_phone_login_password,default_server_password,test_campaign_calls,active_voicemail_server,voicemail_timezones,default_voicemail_timezone,default_local_gmt,campaign_cid_areacodes_enabled,pllb_grouping_limit,did_ra_extensions_enabled,expanded_list_stats,contacts_enabled,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,call_menu_qualify_enabled,admin_list_counts,allow_voicemail_greeting,svn_revision,allow_emails,level_8_disable_add,pass_key,pass_hash_enabled,disable_auto_dial,country_code_list_stats,frozen_server_call_clear,active_modules,allow_chats,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_did_entry_list_id,enable_third_webform,default_language,user_hide_realtime_enabled,log_recording_access,alt_ivr_logging,admin_row_click,admin_screen_colors,ofcom_uk_drop_calc,agent_screen_colors,script_remove_js,manual_auto_next,user_new_lead_limit,agent_xfer_park_3way FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); @@ -2201,6 +2203,7 @@ if ($qm_conf_ct > 0) $SSscript_remove_js = $row[58]; $SSmanual_auto_next = $row[59]; $SSuser_new_lead_limit = $row[60]; + $SSagent_xfer_park_3way = $row[61]; } ##### END SETTINGS LOOKUP ##### ########################################### @@ -2631,6 +2634,7 @@ if ($non_latin < 1) $qc_enabled = preg_replace('/[^0-9NY]/','',$qc_enabled); $active = preg_replace('/[^0-9NY]/','',$active); $ofcom_uk_drop_calc = preg_replace('/[^0-9NY]/','',$ofcom_uk_drop_calc); + $agent_xfer_park_3way = preg_replace('/[^0-9NY]/','',$agent_xfer_park_3way); ### ALPHA-NUMERIC ONLY ### @@ -3872,12 +3876,13 @@ else # 161014-0902 - Added List Merge utility and User List NEW Lead Limit options # 161018-2249 - Added allow_required_fields campaign option # 161021-1320 - Added Fronter - Closer Detail Report, Fixed admin logging bug +# 161028-1539 - Added agent_xfer_park_3way option to system settings and user groups # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time -$admin_version = '2.12-568a'; -$build = '161021-1320'; +$admin_version = '2.12-569a'; +$build = '161028-1539'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -14598,7 +14603,7 @@ if ($ADD==411111) } $custom_rpt_SQL=",allowed_custom_reports='$custom_report_str'"; } - $stmt="UPDATE vicidial_user_groups set user_group='$user_group', group_name='$group_name',allowed_campaigns='$campaigns_value',qc_allowed_campaigns='$qc_campaigns_value',qc_allowed_inbound_groups='$qc_groups_value',group_shifts='$GROUP_shifts',forced_timeclock_login='$forced_timeclock_login',shift_enforcement='$shift_enforcement',agent_status_viewable_groups='$VGROUP_vgroups',agent_status_view_time='$agent_status_view_time',agent_call_log_view='$agent_call_log_view',agent_xfer_consultative='$agent_xfer_consultative',agent_xfer_dial_override='$agent_xfer_dial_override',agent_xfer_vm_transfer='$agent_xfer_vm_transfer',agent_xfer_blind_transfer='$agent_xfer_blind_transfer',agent_xfer_dial_with_customer='$agent_xfer_dial_with_customer',agent_xfer_park_customer_dial='$agent_xfer_park_customer_dial',agent_fullscreen='$agent_fullscreen',allowed_reports='$allowed_reports'$custom_rpt_SQL,webphone_url_override='" . mysqli_real_escape_string($link, $webphone_url_override) . "',webphone_systemkey_override='$webphone_systemkey_override',webphone_dialpad_override='$webphone_dialpad_override',admin_viewable_groups='$Vadmin_viewable_groups',admin_viewable_call_times='$Vadmin_viewable_call_times',agent_allowed_chat_groups='$VGROUP_chatgroups' where user_group='$OLDuser_group';"; + $stmt="UPDATE vicidial_user_groups set user_group='$user_group', group_name='$group_name',allowed_campaigns='$campaigns_value',qc_allowed_campaigns='$qc_campaigns_value',qc_allowed_inbound_groups='$qc_groups_value',group_shifts='$GROUP_shifts',forced_timeclock_login='$forced_timeclock_login',shift_enforcement='$shift_enforcement',agent_status_viewable_groups='$VGROUP_vgroups',agent_status_view_time='$agent_status_view_time',agent_call_log_view='$agent_call_log_view',agent_xfer_consultative='$agent_xfer_consultative',agent_xfer_dial_override='$agent_xfer_dial_override',agent_xfer_vm_transfer='$agent_xfer_vm_transfer',agent_xfer_blind_transfer='$agent_xfer_blind_transfer',agent_xfer_dial_with_customer='$agent_xfer_dial_with_customer',agent_xfer_park_customer_dial='$agent_xfer_park_customer_dial',agent_fullscreen='$agent_fullscreen',allowed_reports='$allowed_reports'$custom_rpt_SQL,webphone_url_override='" . mysqli_real_escape_string($link, $webphone_url_override) . "',webphone_systemkey_override='$webphone_systemkey_override',webphone_dialpad_override='$webphone_dialpad_override',admin_viewable_groups='$Vadmin_viewable_groups',admin_viewable_call_times='$Vadmin_viewable_call_times',agent_allowed_chat_groups='$VGROUP_chatgroups',agent_xfer_park_3way='$agent_xfer_park_3way' where user_group='$OLDuser_group';"; $rslt=mysql_to_mysqli($stmt, $link); echo "
"._QXZ("USER GROUP MODIFIED")."\n"; @@ -15927,7 +15932,7 @@ if ($ADD==411111111111111) $custom_reports_slave_SQL=",custom_reports_use_slave_db='$custom_reports_slave_SQL'"; } - $stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url',enable_agc_xfer_log='$enable_agc_xfer_log',timeclock_end_of_day='$timeclock_end_of_day',vdc_header_date_format='$vdc_header_date_format',vdc_customer_date_format='$vdc_customer_date_format',vdc_header_phone_format='$vdc_header_phone_format',vdc_agent_api_active='$vdc_agent_api_active',enable_vtiger_integration='$enable_vtiger_integration',vtiger_server_ip='$vtiger_server_ip',vtiger_dbname='$vtiger_dbname',vtiger_login='$vtiger_login',vtiger_pass='$vtiger_pass',vtiger_url='$vtiger_url',qc_features_active='$qc_features_active',outbound_autodial_active='$outbound_autodial_active',outbound_calls_per_second='$outbound_calls_per_second',enable_tts_integration='$enable_tts_integration',agentonly_callback_campaign_lock='$agentonly_callback_campaign_lock',sounds_central_control_active='$sounds_central_control_active',sounds_web_server='$sounds_web_server',sounds_web_directory='$sounds_web_directory',active_voicemail_server='$active_voicemail_server',auto_dial_limit='$auto_dial_limit',user_territories_active='$user_territories_active',allow_custom_dialplan='$allow_custom_dialplan',enable_second_webform='$enable_second_webform',default_webphone='$default_webphone',default_external_server_ip='$default_external_server_ip',webphone_url='" . mysqli_real_escape_string($link, $webphone_url) . "',enable_agc_dispo_log='$enable_agc_dispo_log',queuemetrics_loginout='$queuemetrics_loginout',callcard_enabled='$callcard_enabled',queuemetrics_callstatus='$queuemetrics_callstatus',default_codecs='$default_codecs',admin_web_directory='$admin_web_directory',label_title='$label_title',label_first_name='$label_first_name',label_middle_initial='$label_middle_initial',label_last_name='$label_last_name',label_address1='$label_address1',label_address2='$label_address2',label_address3='$label_address3',label_city='$label_city',label_state='$label_state',label_province='$label_province',label_postal_code='$label_postal_code',label_vendor_lead_code='$label_vendor_lead_code',label_gender='$label_gender',label_phone_number='$label_phone_number',label_phone_code='$label_phone_code',label_alt_phone='$label_alt_phone',label_security_phrase='$label_security_phrase',label_email='$label_email',label_comments='$label_comments',custom_fields_enabled='$custom_fields_enabled',slave_db_server='$slave_db_server',reports_use_slave_db='$reports_use_slave_db'$custom_reports_slave_SQL,webphone_systemkey='$webphone_systemkey',first_login_trigger='$first_login_trigger',default_phone_registration_password='$default_phone_registration_password',default_phone_login_password='$default_phone_login_password',default_server_password='$default_server_password',admin_modify_refresh='$admin_modify_refresh',nocache_admin='$nocache_admin',generate_cross_server_exten='$generate_cross_server_exten',queuemetrics_addmember_enabled='$queuemetrics_addmember_enabled',queuemetrics_dispo_pause='$queuemetrics_dispo_pause',label_hide_field_logs='$label_hide_field_logs',queuemetrics_pe_phone_append='$queuemetrics_pe_phone_append',test_campaign_calls='$test_campaign_calls',agents_calls_reset='$agents_calls_reset',default_voicemail_timezone='$default_voicemail_timezone',default_local_gmt='$default_local_gmt',noanswer_log='$noanswer_log',alt_log_server_ip='$alt_log_server_ip',alt_log_dbname='$alt_log_dbname',alt_log_login='$alt_log_login',alt_log_pass='$alt_log_pass',tables_use_alt_log_db='$tables_use_alt_log_db',did_agent_log='$did_agent_log',campaign_cid_areacodes_enabled='$campaign_cid_areacodes_enabled',pllb_grouping_limit='$pllb_grouping_limit',did_ra_extensions_enabled='$did_ra_extensions_enabled',expanded_list_stats='$expanded_list_stats',contacts_enabled='$contacts_enabled',call_menu_qualify_enabled='$call_menu_qualify_enabled',admin_list_counts='$admin_list_counts',allow_voicemail_greeting='$allow_voicemail_greeting',queuemetrics_socket='$queuemetrics_socket',queuemetrics_socket_url='$queuemetrics_socket_url',enhanced_disconnect_logging='$enhanced_disconnect_logging',allow_emails='$allow_emails',level_8_disable_add='$level_8_disable_add',queuemetrics_record_hold='$queuemetrics_record_hold',country_code_list_stats='$country_code_list_stats',queuemetrics_pause_type='$queuemetrics_pause_type',frozen_server_call_clear='$frozen_server_call_clear',callback_time_24hour='$callback_time_24hour',enable_languages='$enable_languages',language_method='$language_method',meetme_enter_login_filename='$meetme_enter_login_filename',meetme_enter_leave3way_filename='$meetme_enter_leave3way_filename',enable_did_entry_list_id='$enable_did_entry_list_id',enable_third_webform='$enable_third_webform',allow_chats='$allow_chats',chat_url='$chat_url',chat_timeout='$chat_timeout',agent_debug_logging='$agent_debug_logging',default_language='$default_language',agent_whisper_enabled='$agent_whisper_enabled',user_hide_realtime_enabled='$user_hide_realtime_enabled',usacan_phone_dialcode_fix='$usacan_phone_dialcode_fix',cache_carrier_stats_realtime='$cache_carrier_stats_realtime',log_recording_access='$log_recording_access',report_default_format='$report_default_format',alt_ivr_logging='$alt_ivr_logging',default_phone_code='$default_phone_code',admin_row_click='$admin_row_click',admin_screen_colors='$admin_screen_colors',ofcom_uk_drop_calc='$ofcom_uk_drop_calc',agent_screen_colors='$agent_screen_colors',script_remove_js='$script_remove_js',manual_auto_next='$manual_auto_next',user_new_lead_limit='$user_new_lead_limit'$custom_dialplanSQL;"; + $stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url',enable_agc_xfer_log='$enable_agc_xfer_log',timeclock_end_of_day='$timeclock_end_of_day',vdc_header_date_format='$vdc_header_date_format',vdc_customer_date_format='$vdc_customer_date_format',vdc_header_phone_format='$vdc_header_phone_format',vdc_agent_api_active='$vdc_agent_api_active',enable_vtiger_integration='$enable_vtiger_integration',vtiger_server_ip='$vtiger_server_ip',vtiger_dbname='$vtiger_dbname',vtiger_login='$vtiger_login',vtiger_pass='$vtiger_pass',vtiger_url='$vtiger_url',qc_features_active='$qc_features_active',outbound_autodial_active='$outbound_autodial_active',outbound_calls_per_second='$outbound_calls_per_second',enable_tts_integration='$enable_tts_integration',agentonly_callback_campaign_lock='$agentonly_callback_campaign_lock',sounds_central_control_active='$sounds_central_control_active',sounds_web_server='$sounds_web_server',sounds_web_directory='$sounds_web_directory',active_voicemail_server='$active_voicemail_server',auto_dial_limit='$auto_dial_limit',user_territories_active='$user_territories_active',allow_custom_dialplan='$allow_custom_dialplan',enable_second_webform='$enable_second_webform',default_webphone='$default_webphone',default_external_server_ip='$default_external_server_ip',webphone_url='" . mysqli_real_escape_string($link, $webphone_url) . "',enable_agc_dispo_log='$enable_agc_dispo_log',queuemetrics_loginout='$queuemetrics_loginout',callcard_enabled='$callcard_enabled',queuemetrics_callstatus='$queuemetrics_callstatus',default_codecs='$default_codecs',admin_web_directory='$admin_web_directory',label_title='$label_title',label_first_name='$label_first_name',label_middle_initial='$label_middle_initial',label_last_name='$label_last_name',label_address1='$label_address1',label_address2='$label_address2',label_address3='$label_address3',label_city='$label_city',label_state='$label_state',label_province='$label_province',label_postal_code='$label_postal_code',label_vendor_lead_code='$label_vendor_lead_code',label_gender='$label_gender',label_phone_number='$label_phone_number',label_phone_code='$label_phone_code',label_alt_phone='$label_alt_phone',label_security_phrase='$label_security_phrase',label_email='$label_email',label_comments='$label_comments',custom_fields_enabled='$custom_fields_enabled',slave_db_server='$slave_db_server',reports_use_slave_db='$reports_use_slave_db'$custom_reports_slave_SQL,webphone_systemkey='$webphone_systemkey',first_login_trigger='$first_login_trigger',default_phone_registration_password='$default_phone_registration_password',default_phone_login_password='$default_phone_login_password',default_server_password='$default_server_password',admin_modify_refresh='$admin_modify_refresh',nocache_admin='$nocache_admin',generate_cross_server_exten='$generate_cross_server_exten',queuemetrics_addmember_enabled='$queuemetrics_addmember_enabled',queuemetrics_dispo_pause='$queuemetrics_dispo_pause',label_hide_field_logs='$label_hide_field_logs',queuemetrics_pe_phone_append='$queuemetrics_pe_phone_append',test_campaign_calls='$test_campaign_calls',agents_calls_reset='$agents_calls_reset',default_voicemail_timezone='$default_voicemail_timezone',default_local_gmt='$default_local_gmt',noanswer_log='$noanswer_log',alt_log_server_ip='$alt_log_server_ip',alt_log_dbname='$alt_log_dbname',alt_log_login='$alt_log_login',alt_log_pass='$alt_log_pass',tables_use_alt_log_db='$tables_use_alt_log_db',did_agent_log='$did_agent_log',campaign_cid_areacodes_enabled='$campaign_cid_areacodes_enabled',pllb_grouping_limit='$pllb_grouping_limit',did_ra_extensions_enabled='$did_ra_extensions_enabled',expanded_list_stats='$expanded_list_stats',contacts_enabled='$contacts_enabled',call_menu_qualify_enabled='$call_menu_qualify_enabled',admin_list_counts='$admin_list_counts',allow_voicemail_greeting='$allow_voicemail_greeting',queuemetrics_socket='$queuemetrics_socket',queuemetrics_socket_url='$queuemetrics_socket_url',enhanced_disconnect_logging='$enhanced_disconnect_logging',allow_emails='$allow_emails',level_8_disable_add='$level_8_disable_add',queuemetrics_record_hold='$queuemetrics_record_hold',country_code_list_stats='$country_code_list_stats',queuemetrics_pause_type='$queuemetrics_pause_type',frozen_server_call_clear='$frozen_server_call_clear',callback_time_24hour='$callback_time_24hour',enable_languages='$enable_languages',language_method='$language_method',meetme_enter_login_filename='$meetme_enter_login_filename',meetme_enter_leave3way_filename='$meetme_enter_leave3way_filename',enable_did_entry_list_id='$enable_did_entry_list_id',enable_third_webform='$enable_third_webform',allow_chats='$allow_chats',chat_url='$chat_url',chat_timeout='$chat_timeout',agent_debug_logging='$agent_debug_logging',default_language='$default_language',agent_whisper_enabled='$agent_whisper_enabled',user_hide_realtime_enabled='$user_hide_realtime_enabled',usacan_phone_dialcode_fix='$usacan_phone_dialcode_fix',cache_carrier_stats_realtime='$cache_carrier_stats_realtime',log_recording_access='$log_recording_access',report_default_format='$report_default_format',alt_ivr_logging='$alt_ivr_logging',default_phone_code='$default_phone_code',admin_row_click='$admin_row_click',admin_screen_colors='$admin_screen_colors',ofcom_uk_drop_calc='$ofcom_uk_drop_calc',agent_screen_colors='$agent_screen_colors',script_remove_js='$script_remove_js',manual_auto_next='$manual_auto_next',user_new_lead_limit='$user_new_lead_limit',agent_xfer_park_3way='$agent_xfer_park_3way'$custom_dialplanSQL;"; $rslt=mysql_to_mysqli($stmt, $link); if ( ($meetme_enter_login_filename != $SSmeetme_enter_login_filename) or ($meetme_enter_leave3way_filename != $SSmeetme_enter_leave3way_filename) ) @@ -29095,7 +29100,7 @@ if ($ADD==311111) echo "\n"; - echo "\n"; + echo "\n"; - echo "\n"; + echo "\n"; - echo "\n"; + echo "\n"; - echo "\n"; + echo "\n"; - echo "\n"; + echo "\n"; - echo "\n"; + echo "\n"; - echo "\n"; + echo "\n"; - echo "\n"; + echo "\n"; - echo "\n"; + if ($SSagent_xfer_park_3way > 0) + { + echo "\n"; + } + else + { + echo "\n"; + } + + echo "\n"; echo "\n"; echo "\n"; + echo "\n"; echo "\n"; echo "\n"; diff --git a/www/vicidial/help.php b/www/vicidial/help.php index 54ff150f..157cdb07 100644 --- a/www/vicidial/help.php +++ b/www/vicidial/help.php @@ -97,6 +97,7 @@ # 160915-0954 - Added ---READONLY--- option for field labels # 160926-1351 - Added user_new_lead_limit entries # 161018-2245 - Added allow_required_fields +# 161028-1548 - Added agent_xfer_park_3way entry for system_settings # @@ -4938,6 +4939,11 @@ AU_SPAC 000 000 000 -
FR_SPAC 00 00 00 00 00 -
+
+ +
+ - +

\n"; echo ""; - $stmt="SELECT user_group,group_name,allowed_campaigns,qc_allowed_campaigns,qc_allowed_inbound_groups,group_shifts,forced_timeclock_login,shift_enforcement,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,allowed_reports,webphone_url_override,webphone_systemkey_override,webphone_dialpad_override,admin_viewable_groups,admin_viewable_call_times,agent_allowed_chat_groups from vicidial_user_groups where user_group='$user_group' $LOGadmin_viewable_groupsSQL;"; + $stmt="SELECT user_group,group_name,allowed_campaigns,qc_allowed_campaigns,qc_allowed_inbound_groups,group_shifts,forced_timeclock_login,shift_enforcement,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,allowed_reports,webphone_url_override,webphone_systemkey_override,webphone_dialpad_override,admin_viewable_groups,admin_viewable_call_times,agent_allowed_chat_groups,agent_xfer_park_3way from vicidial_user_groups where user_group='$user_group' $LOGadmin_viewable_groupsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $user_group = $row[0]; @@ -29120,6 +29125,7 @@ if ($ADD==311111) $admin_viewable_groups = $row[22]; $admin_viewable_call_times = $row[23]; $VGROUP_chatgroups = $row[24]; + $agent_xfer_park_3way = $row[25]; echo ""; @@ -29211,23 +29217,32 @@ if ($ADD==311111) } echo "
 
"._QXZ("Agent Status View Time").": $NWB#user_groups-agent_status_view_time$NWE
"._QXZ("Agent Status View Time").": $NWB#user_groups-agent_status_view_time$NWE
"._QXZ("Agent Call Log View").": $NWB#user_groups-agent_call_log_view$NWE
"._QXZ("Agent Call Log View").": $NWB#user_groups-agent_call_log_view$NWE
"._QXZ("Agent Allow Consultative Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Consultative Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Dial Override Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Dial Override Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Voicemail Message Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Voicemail Message Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Blind Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Blind Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Dial With Customer Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Dial With Customer Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Park Customer Dial Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Allow Park Customer Dial Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Fullscreen").": $NWB#user_groups-agent_fullscreen$NWE
"._QXZ("Agent Allow Park Xfer").": $NWB#user_groups-agent_xfer_options$NWE
"._QXZ("Agent Fullscreen").": $NWB#user_groups-agent_fullscreen$NWE
"._QXZ("Agent Allowed Chat Groups").":
$NWB#user_groups-agent_allowed_chat_groups$NWE		\n"; if ($admin_viewable_groupsALL > 0) @@ -32585,7 +32600,7 @@ if ($ADD==311111111111111) $ALLagent_count = $rowx[2]; } - $stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend,vicidial_agent_disable,allow_sipsak_messages,admin_home_url,enable_agc_xfer_log,db_schema_version,auto_user_add_value,timeclock_end_of_day,timeclock_last_reset_date,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,vdc_agent_api_active,qc_last_pull_time,enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url,qc_features_active,outbound_autodial_active,outbound_calls_per_second,enable_tts_integration,agentonly_callback_campaign_lock,sounds_central_control_active,sounds_web_server,sounds_web_directory,active_voicemail_server,auto_dial_limit,user_territories_active,allow_custom_dialplan,db_schema_update_date,enable_second_webform,default_webphone,default_external_server_ip,webphone_url,enable_agc_dispo_log,custom_dialplan_entry,queuemetrics_loginout,callcard_enabled,queuemetrics_callstatus,default_codecs,admin_web_directory,label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments,custom_fields_enabled,slave_db_server,reports_use_slave_db,webphone_systemkey,first_login_trigger,default_phone_registration_password,default_phone_login_password,default_server_password,admin_modify_refresh,nocache_admin,generate_cross_server_exten,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,label_hide_field_logs,queuemetrics_pe_phone_append,test_campaign_calls,agents_calls_reset,default_voicemail_timezone,default_local_gmt,noanswer_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,did_agent_log,campaign_cid_areacodes_enabled,pllb_grouping_limit,did_ra_extensions_enabled,expanded_list_stats,contacts_enabled,call_menu_qualify_enabled,admin_list_counts,allow_voicemail_greeting,svn_revision,queuemetrics_socket,queuemetrics_socket_url,enhanced_disconnect_logging,allow_emails,level_8_disable_add,pass_hash_enabled,pass_key,pass_cost,disable_auto_dial,queuemetrics_record_hold,country_code_list_stats,reload_timestamp,queuemetrics_pause_type,frozen_server_call_clear,callback_time_24hour,allow_chats,chat_url,chat_timeout,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_did_entry_list_id,enable_third_webform,agent_debug_logging,default_language,agent_whisper_enabled,user_hide_realtime_enabled,usacan_phone_dialcode_fix,cache_carrier_stats_realtime,oldest_logs_date,log_recording_access,report_default_format,alt_ivr_logging,default_phone_code,admin_row_click,admin_screen_colors,ofcom_uk_drop_calc,agent_screen_colors,script_remove_js,manual_auto_next,user_new_lead_limit from system_settings;"; + $stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend,vicidial_agent_disable,allow_sipsak_messages,admin_home_url,enable_agc_xfer_log,db_schema_version,auto_user_add_value,timeclock_end_of_day,timeclock_last_reset_date,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,vdc_agent_api_active,qc_last_pull_time,enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url,qc_features_active,outbound_autodial_active,outbound_calls_per_second,enable_tts_integration,agentonly_callback_campaign_lock,sounds_central_control_active,sounds_web_server,sounds_web_directory,active_voicemail_server,auto_dial_limit,user_territories_active,allow_custom_dialplan,db_schema_update_date,enable_second_webform,default_webphone,default_external_server_ip,webphone_url,enable_agc_dispo_log,custom_dialplan_entry,queuemetrics_loginout,callcard_enabled,queuemetrics_callstatus,default_codecs,admin_web_directory,label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments,custom_fields_enabled,slave_db_server,reports_use_slave_db,webphone_systemkey,first_login_trigger,default_phone_registration_password,default_phone_login_password,default_server_password,admin_modify_refresh,nocache_admin,generate_cross_server_exten,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,label_hide_field_logs,queuemetrics_pe_phone_append,test_campaign_calls,agents_calls_reset,default_voicemail_timezone,default_local_gmt,noanswer_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,did_agent_log,campaign_cid_areacodes_enabled,pllb_grouping_limit,did_ra_extensions_enabled,expanded_list_stats,contacts_enabled,call_menu_qualify_enabled,admin_list_counts,allow_voicemail_greeting,svn_revision,queuemetrics_socket,queuemetrics_socket_url,enhanced_disconnect_logging,allow_emails,level_8_disable_add,pass_hash_enabled,pass_key,pass_cost,disable_auto_dial,queuemetrics_record_hold,country_code_list_stats,reload_timestamp,queuemetrics_pause_type,frozen_server_call_clear,callback_time_24hour,allow_chats,chat_url,chat_timeout,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_did_entry_list_id,enable_third_webform,agent_debug_logging,default_language,agent_whisper_enabled,user_hide_realtime_enabled,usacan_phone_dialcode_fix,cache_carrier_stats_realtime,oldest_logs_date,log_recording_access,report_default_format,alt_ivr_logging,default_phone_code,admin_row_click,admin_screen_colors,ofcom_uk_drop_calc,agent_screen_colors,script_remove_js,manual_auto_next,user_new_lead_limit,agent_xfer_park_3way from system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $version = $row[0]; @@ -32739,6 +32754,7 @@ if ($ADD==311111111111111) $script_remove_js = $row[148]; $manual_auto_next = $row[149]; $user_new_lead_limit = $row[150]; + $agent_xfer_park_3way = $row[151]; if ($pass_hash_enabled > 0) {$pass_hash_enabled = 'ENABLED';} else {$pass_hash_enabled = 'DISABLED';} @@ -32869,6 +32885,7 @@ if ($ADD==311111111111111) echo "\n"; echo "$NWB#settings-vdc_header_phone_format$NWE
"._QXZ("Agent API Active").": $NWB#settings-vdc_agent_api_active$NWE
"._QXZ("Agent Screen Park Xfer Button").": $NWB#settings-agent_xfer_park_3way$NWE
"._QXZ("Agent Only Callback Campaign Lock").": $NWB#settings-agentonly_callback_campaign_lock$NWE
"._QXZ("Callback Time 24 Hours").": $NWB#settings-callback_time_24hour$NWE