Added the ability for customers to be able to enter a new phone number to be
called back on for the CallerID CallBack Queue feature Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports) git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
+593
-20
@@ -228,6 +228,7 @@
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# 180520-1802 - Added enter_ingroup_url feature
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# 180521-0736 - Changed closer logs for AGENTDIRECT calls to log destination user
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# 180601-0932 - Added user variable sending option on enter_ingroup_url feature
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# 180806-0809 - Added CID callback number validation and change features
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#
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$script = 'agi-VDAD_ALL_inbound.agi';
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@@ -239,7 +240,7 @@ $wait_prompt_runs=0;
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$at='@';
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$S='*';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=247;
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$mysql_log_count=256;
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$one_mysql_log=0;
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$dial_ingroup_flag=0;
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$called_count=1;
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@@ -760,7 +761,7 @@ $affected_rows = $dbhA->do($stmtA);
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### Grab inbound groups values from the database
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$cbc=0;
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$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url FROM vicidial_inbound_groups where group_id = '$channel_group';";
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$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename FROM vicidial_inbound_groups where group_id = '$channel_group';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@@ -883,6 +884,17 @@ if ($sthArows > 0)
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$populate_lead_source = $aryA[105];
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$populate_lead_vendor = $aryA[106];
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$enter_ingroup_url = $aryA[107];
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$cid_cb_confirm_number = $aryA[108];
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$cid_cb_invalid_filter_phone_group = $aryA[109];
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$cid_cb_valid_length = $aryA[110];
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$cid_cb_valid_filename = $aryA[111];
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$cid_cb_confirmed_filename = $aryA[112];
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$cid_cb_enter_filename = $aryA[113];
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$cid_cb_you_entered_filename = $aryA[114];
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$cid_cb_press_to_confirm_filename = $aryA[115];
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$cid_cb_invalid_filename = $aryA[116];
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$cid_cb_reenter_filename = $aryA[117];
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$cid_cb_error_filename = $aryA[118];
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$custom_call_id='';
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if ($uniqueid_status_display =~ /ENABLED/)
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@@ -5146,10 +5158,17 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
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}
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if ( ($wait_time_option =~ /CALLERID_CALLBACK/) && ($wait_in_queue < 2) )
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{
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##### CID Callback Number Validation if enabled #####
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$cid_cb_number = $phone_number;
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if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
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{
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&cid_cb_number_validation;
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}
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if (length($wait_time_option_exten)>0)
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{$DROPexten = "$wait_time_option_exten";}
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# if callerid is not valid do not execute
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if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
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if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
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{
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$entry_list_idSQLa=''; $entry_list_idSQLb='';
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if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) )
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@@ -5165,7 +5184,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
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if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
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{&lead_timezone_process;}
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$wait_time_option_callback_list_id','N','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$wait_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02089'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
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@@ -5186,7 +5205,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
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$launch = $PATHhome . "/AST_send_URL.pl";
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$launch .= " --SYSLOG" if ($SYSLOG);
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$launch .= " --lead_id=" . $CALLBACK_insert_lead_id;
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$launch .= " --phone_number=" . $phone_number;
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$launch .= " --phone_number=" . $cid_cb_number;
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$launch .= " --user=";
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$launch .= " --call_type=IN";
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$launch .= " --campaign=" . $channel_group;
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@@ -5211,17 +5230,30 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
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else
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{
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$wait_in_queue = 2; #continue waiting
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### Set the call time back to original call time
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$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02152'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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if ($AGILOG) {$agi_string = "-- Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
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}
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}
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if ( ($wait_time_option =~ /CALLBACK_QUEUE/) && ($wait_in_queue < 2) )
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{
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##### CID Callback Number Validation if enabled #####
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$cid_cb_number = $phone_number;
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if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
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{
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&cid_cb_number_validation;
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}
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if (length($wait_time_option_exten)>0)
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{$DROPexten = "$wait_time_option_exten";}
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# if callerid is not valid do not execute
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if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
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if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
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{
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### insert a record into the vicidial_inbound_callback_queue table
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$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$phone_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
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$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$cid_cb_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
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$affected_rows = $dbhA->do($stmtC);
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$dbhP=$dbhA; $stmtA=$stmtC; $mysql_count='02228'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
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@@ -5236,7 +5268,20 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|"; &agi_output;}
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$affected_rowsD=0; $affected_rowsE=0;
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if ($cid_cb_number ne $phone_number)
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{
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### update the vicidial_list phone_number if different
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$stmtD = "UPDATE vicidial_list SET phone_number='$cid_cb_number' where lead_id='$insert_lead_id';";
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$affected_rowsD = $dbhA->do($stmtD);
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$dbhP=$dbhA; $stmtA=$stmtD; $mysql_count='02248'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$stmtE = "INSERT INTO vicidial_call_notes SET lead_id='$insert_lead_id', call_date='$SQLdateBEGIN', vicidial_id='$insert_close_id', call_notes='CID Callback new number: $cid_cb_number old number: $phone_number';";
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$affected_rowsE = $dbhA->do($stmtE);
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$dbhP=$dbhA; $stmtA=$stmtE; $mysql_count='02249'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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}
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if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|$affected_rowsD|$stmtD|$affected_rowsE|$stmtE|"; &agi_output;}
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$DROPexten = "8300";
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@@ -5245,6 +5290,12 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
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else
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{
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$wait_in_queue = 2; #continue waiting
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### Set the call time back to original call time
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$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02152'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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if ($AGILOG) {$agi_string = "-- Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
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}
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}
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@@ -5647,10 +5698,17 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
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}
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if ( ($hold_time_option =~ /CALLERID_CALLBACK/) && ($wait_in_queue < 2) )
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{
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##### CID Callback Number Validation if enabled #####
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$cid_cb_number = $phone_number;
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if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
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{
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&cid_cb_number_validation;
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}
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if (length($hold_time_option_exten)>0)
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{$DROPexten = "$hold_time_option_exten";}
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# if callerid is not valid do not execute
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if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
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if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
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{
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$entry_list_idSQLa=''; $entry_list_idSQLb='';
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if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) )
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@@ -5666,7 +5724,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
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if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
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{&lead_timezone_process;}
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$hold_time_option_callback_list_id','N','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
|
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$hold_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
|
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$affected_rows = $dbhA->do($stmtA);
|
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$dbhP=$dbhA; $mysql_count='02089'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
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@@ -5687,7 +5745,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
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$launch = $PATHhome . "/AST_send_URL.pl";
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$launch .= " --SYSLOG" if ($SYSLOG);
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$launch .= " --lead_id=" . $CALLBACK_insert_lead_id;
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$launch .= " --phone_number=" . $phone_number;
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$launch .= " --phone_number=" . $cid_cb_number;
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$launch .= " --user=";
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$launch .= " --call_type=IN";
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$launch .= " --campaign=" . $channel_group;
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@@ -5712,17 +5770,30 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
|
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else
|
||||
{
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||||
$wait_in_queue = 2; #continue waiting
|
||||
|
||||
### Set the call time back to original call time
|
||||
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
||||
$affected_rows = $dbhA->do($stmtA);
|
||||
$dbhP=$dbhA; $mysql_count='02152'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
if ($AGILOG) {$agi_string = "-- Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
|
||||
}
|
||||
}
|
||||
if ( ($hold_time_option =~ /CALLBACK_QUEUE/) && ($wait_in_queue < 2) )
|
||||
{
|
||||
##### CID Callback Number Validation if enabled #####
|
||||
$cid_cb_number = $phone_number;
|
||||
|
||||
if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
|
||||
{
|
||||
&cid_cb_number_validation;
|
||||
}
|
||||
if (length($hold_time_option_exten)>0)
|
||||
{$DROPexten = "$hold_time_option_exten";}
|
||||
# if callerid is not valid do not execute
|
||||
if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
|
||||
if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
|
||||
{
|
||||
### insert a record into the vicidial_inbound_callback_queue table
|
||||
$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$phone_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
|
||||
$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$cid_cb_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
|
||||
$affected_rows = $dbhA->do($stmtC);
|
||||
$dbhP=$dbhA; $stmtA=$stmtC; $mysql_count='02230'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
||||
@@ -5737,7 +5808,20 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|"; &agi_output;}
|
||||
$affected_rowsD=0;
|
||||
if ($cid_cb_number ne $phone_number)
|
||||
{
|
||||
### update the vicidial_list phone_number if different
|
||||
$stmtD = "UPDATE vicidial_list SET phone_number='$cid_cb_number' where lead_id='$insert_lead_id';";
|
||||
$affected_rowsD = $dbhA->do($stmtD);
|
||||
$dbhP=$dbhA; $stmtA=$stmtD; $mysql_count='02250'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
|
||||
$stmtE = "INSERT INTO vicidial_call_notes SET lead_id='$insert_lead_id', call_date='$SQLdateBEGIN', vicidial_id='$insert_close_id', call_notes='CID Callback new number: $cid_cb_number old number: $phone_number';";
|
||||
$affected_rowsE = $dbhA->do($stmtE);
|
||||
$dbhP=$dbhA; $stmtA=$stmtE; $mysql_count='02251'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
}
|
||||
|
||||
if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|$affected_rowsD|$stmtD|$affected_rowsE|$stmtE|"; &agi_output;}
|
||||
|
||||
$DROPexten = "8300";
|
||||
|
||||
@@ -5746,6 +5830,12 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
|
||||
else
|
||||
{
|
||||
$wait_in_queue = 2; #continue waiting
|
||||
|
||||
### Set the call time back to original call time
|
||||
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
||||
$affected_rows = $dbhA->do($stmtA);
|
||||
$dbhP=$dbhA; $mysql_count='02152'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
if ($AGILOG) {$agi_string = "-- Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -6165,10 +6255,17 @@ if ($closing_check > 0)
|
||||
}
|
||||
if ($closing_time_action =~ /CALLERID_CALLBACK/)
|
||||
{
|
||||
##### CID Callback Number Validation if enabled #####
|
||||
$cid_cb_number = $phone_number;
|
||||
|
||||
if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
|
||||
{
|
||||
&cid_cb_number_validation;
|
||||
}
|
||||
if (length($closing_time_option_exten)>0)
|
||||
{$DROPexten = "$closing_time_option_exten";}
|
||||
# if callerid is not valid do not execute
|
||||
if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
|
||||
if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
|
||||
{
|
||||
$entry_list_idSQLa=''; $entry_list_idSQLb='';
|
||||
if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) )
|
||||
@@ -6184,7 +6281,7 @@ if ($closing_check > 0)
|
||||
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
|
||||
{&lead_timezone_process;}
|
||||
### insert a record into the vicidial_list table
|
||||
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$closing_time_option_callback_list_id','N','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
|
||||
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$closing_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
|
||||
$affected_rows = $dbhA->do($stmtA);
|
||||
$dbhP=$dbhA; $mysql_count='02237'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
||||
@@ -6205,7 +6302,7 @@ if ($closing_check > 0)
|
||||
$launch = $PATHhome . "/AST_send_URL.pl";
|
||||
$launch .= " --SYSLOG" if ($SYSLOG);
|
||||
$launch .= " --lead_id=" . $CALLBACK_insert_lead_id;
|
||||
$launch .= " --phone_number=" . $phone_number;
|
||||
$launch .= " --phone_number=" . $cid_cb_number;
|
||||
$launch .= " --user=";
|
||||
$launch .= " --call_type=IN";
|
||||
$launch .= " --campaign=" . $channel_group;
|
||||
@@ -6230,13 +6327,20 @@ if ($closing_check > 0)
|
||||
}
|
||||
if ($closing_time_action =~ /CALLBACK_QUEUE/)
|
||||
{
|
||||
##### CID Callback Number Validation if enabled #####
|
||||
$cid_cb_number = $phone_number;
|
||||
|
||||
if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
|
||||
{
|
||||
&cid_cb_number_validation;
|
||||
}
|
||||
if (length($closing_time_option_exten)>0)
|
||||
{$DROPexten = "$closing_time_option_exten";}
|
||||
# if callerid is not valid do not execute
|
||||
if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
|
||||
if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
|
||||
{
|
||||
### insert a record into the vicidial_inbound_callback_queue table
|
||||
$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$phone_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
|
||||
$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$cid_cb_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
|
||||
$affected_rows = $dbhA->do($stmtC);
|
||||
$dbhP=$dbhA; $stmtA=$stmtC; $mysql_count='02239'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
||||
@@ -6251,7 +6355,20 @@ if ($closing_check > 0)
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|"; &agi_output;}
|
||||
$affected_rowsD=0;
|
||||
if ($cid_cb_number ne $phone_number)
|
||||
{
|
||||
### update the vicidial_list phone_number if different
|
||||
$stmtD = "UPDATE vicidial_list SET phone_number='$cid_cb_number' where lead_id='$insert_lead_id';";
|
||||
$affected_rowsD = $dbhA->do($stmtD);
|
||||
$dbhP=$dbhA; $stmtA=$stmtD; $mysql_count='02252'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
|
||||
$stmtE = "INSERT INTO vicidial_call_notes SET lead_id='$insert_lead_id', call_date='$SQLdateBEGIN', vicidial_id='$insert_close_id', call_notes='CID Callback new number: $cid_cb_number old number: $phone_number';";
|
||||
$affected_rowsE = $dbhA->do($stmtE);
|
||||
$dbhP=$dbhA; $stmtA=$stmtE; $mysql_count='02253'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
}
|
||||
|
||||
if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|$affected_rowsD|$stmtD|$affected_rowsE|$stmtE|"; &agi_output;}
|
||||
|
||||
$DROPexten = "8300";
|
||||
|
||||
@@ -6948,6 +7065,401 @@ sub press_one_hold_time_option_prompt
|
||||
|
||||
|
||||
|
||||
sub temp_12_choice_entry($)
|
||||
{
|
||||
$temp_prompt = $temp_12_choice_prompt;
|
||||
|
||||
$digits_to_collect = 1;
|
||||
|
||||
# press 1 or press 2 ...
|
||||
|
||||
$AGI->stream_file('sip-silence');
|
||||
$AGI->stream_file('sip-silence');
|
||||
|
||||
$digit='';
|
||||
undef $digit;
|
||||
$interrupt_digit='';
|
||||
undef $interrupt_digit;
|
||||
$digit_loop_counter=0;
|
||||
|
||||
$interrupt_digit = $AGI->stream_file('sip-silence',"12");
|
||||
|
||||
$interrupt_digit='';
|
||||
undef $interrupt_digit;
|
||||
|
||||
if ($temp_prompt =~ /\|/)
|
||||
{
|
||||
@temp_prompt_array = split(/\|/,$temp_prompt);
|
||||
$w=0;
|
||||
foreach(@temp_prompt_array)
|
||||
{
|
||||
if ( (length($temp_prompt_array[$w])>0) && ($interrupt_digit < 2) )
|
||||
{
|
||||
$interrupt_digit = $AGI->stream_file("$temp_prompt_array[$w]","12");
|
||||
}
|
||||
$w++;
|
||||
}
|
||||
}
|
||||
else
|
||||
{$interrupt_digit = $AGI->stream_file("$temp_prompt","12");} # this prompt should be less than 10 seconds long
|
||||
|
||||
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit| |$temp_prompt|"; &agi_output;}
|
||||
|
||||
$digits_being_entered=1;
|
||||
$totalDTMF='';
|
||||
if ($interrupt_digit > 1)
|
||||
{
|
||||
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
||||
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
||||
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
||||
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
||||
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
||||
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
||||
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
||||
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
||||
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
||||
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
||||
|
||||
$totalDTMF=$interrupt_digit;
|
||||
$digit_loop_counter++;
|
||||
}
|
||||
|
||||
|
||||
while ( ($digit_loop_counter < $digits_to_collect) )
|
||||
{
|
||||
$digit = chr($AGI->wait_for_digit('4000')); # wait 4 seconds for input or until the key is pressed
|
||||
if ($digit =~ /\d/)
|
||||
{
|
||||
$totalDTMF = "$totalDTMF$digit";
|
||||
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
|
||||
# $AGI->say_digits("$digit");
|
||||
undef $digit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$digit_loop_counter=$digits_to_collect;
|
||||
}
|
||||
|
||||
$digit_loop_counter++;
|
||||
}
|
||||
|
||||
$totalDTMF =~ s/\D//gi;
|
||||
$temp_12_value = $totalDTMF;
|
||||
if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|$temp_12_value|"; &agi_output;}}
|
||||
}
|
||||
|
||||
|
||||
|
||||
### BEGIN Enter CID CB phone number section ###
|
||||
sub enter_cid_cb_number
|
||||
{
|
||||
# PROMPTS USED:
|
||||
# cid_cb_enter_filename - "Please enter the phone number you want to be called back on followed by the # key
|
||||
# cid_cb_you_entered_filename - "You have entered"
|
||||
# cid_cb_press_to_confirm_filename - "Press 1 if it is correct. Press 2 to repeat entry"
|
||||
# cid_cb_invalid_filename - "We are sorry but we cannot recognize the number that you have entered"
|
||||
# cid_cb_reenter_filename - "Okay, lets try again"
|
||||
# cid_cb_error_filename - "It looks like we are having some difficulty, please hold and we will transfer you to one of our team members as soon as possible"
|
||||
$cid_cb_number='';
|
||||
|
||||
if ($AGILOG) {$agi_string = "Enter CID CB number started: |$cid_cb_enter_filename|"; &agi_output;}
|
||||
|
||||
$confirmation=0;
|
||||
$confirmation_chances=0;
|
||||
while ( ($confirmation_chances < 3) && ($confirmation < 1) )
|
||||
{
|
||||
$entry_chances=0;
|
||||
$digits_being_entered=1;
|
||||
|
||||
if ($AGILOG) {$agi_string = "DEBUG------------------ $entry_chances"; &agi_output;}
|
||||
|
||||
while ( ($entry_chances < 3) && ($digits_being_entered > 0) )
|
||||
{
|
||||
$entry_chances++;
|
||||
$digits_being_entered=1;
|
||||
$id_number='';
|
||||
$interrupt_digit='';
|
||||
$interrupt_digit = $AGI->stream_file("$cid_cb_enter_filename",'0123456789');
|
||||
|
||||
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
|
||||
if ($interrupt_digit > 0)
|
||||
{
|
||||
# if ($interrupt_digit == 35) {$interrupt_digit='#';}
|
||||
# if ($interrupt_digit == 42) {$interrupt_digit='*';}
|
||||
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
||||
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
||||
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
||||
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
||||
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
||||
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
||||
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
||||
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
||||
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
||||
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
||||
|
||||
$id_number=$interrupt_digit;
|
||||
}
|
||||
|
||||
$digit_loop_counter=0;
|
||||
while ($digits_being_entered > 0)
|
||||
{
|
||||
$digit = chr($AGI->wait_for_digit('5000')); # wait 5 seconds for input or until the pound key is pressed
|
||||
if ($digit =~ /\d/)
|
||||
{
|
||||
$id_number = "$id_number$digit";
|
||||
if ($AGILOG) {$agi_string = "digit |$digit| id_number |$id_number|"; &agi_output;}
|
||||
undef $digit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$digits_being_entered=0;
|
||||
}
|
||||
$Lid_number = length($id_number);
|
||||
if ($Lid_number >= 20)
|
||||
{
|
||||
$digits_being_entered=0;
|
||||
}
|
||||
|
||||
$digit_loop_counter++;
|
||||
}
|
||||
|
||||
$id_number =~ s/\D//gi;
|
||||
$cid_cb_number = $id_number;
|
||||
}
|
||||
|
||||
$AGI->stream_file("$cid_cb_you_entered_filename");
|
||||
$AGI->say_digits("$cid_cb_number");
|
||||
|
||||
### if CID CB number has been set, ask to confirm it
|
||||
if (length($cid_cb_number) > 0)
|
||||
{
|
||||
$interrupt_digit = $AGI->stream_file("$cid_cb_press_to_confirm_filename",'12');
|
||||
|
||||
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
|
||||
$digits_being_entered=1;
|
||||
$ANSWER_confirm='';
|
||||
if ($interrupt_digit > 0)
|
||||
{
|
||||
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
||||
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
||||
$ANSWER_confirm=$interrupt_digit;
|
||||
}
|
||||
|
||||
if (length($ANSWER_confirm) < 1)
|
||||
{
|
||||
$digit_loop_counter=0;
|
||||
while ( ($digits_being_entered > 0) && ($digit_loop_counter < 1) )
|
||||
{
|
||||
$digit = chr($AGI->wait_for_digit('5000')); # wait 5 seconds for input
|
||||
if ($digit =~ /\d/)
|
||||
{
|
||||
$ANSWER_confirm = "$ANSWER_confirm$digit";
|
||||
if ($AGILOG) {$agi_string = "digit |$digit| ANSWER_confirm |$ANSWER_confirm|"; &agi_output;}
|
||||
undef $digit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$digits_being_entered=0;
|
||||
}
|
||||
|
||||
$digit_loop_counter++;
|
||||
}
|
||||
}
|
||||
|
||||
$ANSWER_confirm =~ s/\D//gi;
|
||||
|
||||
if ($ANSWER_confirm > 1)
|
||||
{$cid_cb_number='';}
|
||||
if ( ($ANSWER_confirm > 0) && ($ANSWER_confirm < 2) )
|
||||
{$confirmation=1;}
|
||||
}
|
||||
if ($confirmation < 1)
|
||||
{
|
||||
$AGI->stream_file('buzz');
|
||||
}
|
||||
else
|
||||
{
|
||||
$cid_cb_length_is_valid=0;
|
||||
$cid_cb_FPG_phone_found=0;
|
||||
### check for valid length and invalid filter phone group entry
|
||||
&cid_cb_length_and_fpg;
|
||||
|
||||
if ($cid_cb_length_is_valid < 1)
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "EN CID Callback Number Length is Invalid |$cid_cb_number(phone_number_length)|$cid_cb_valid_length|"; &agi_output;}
|
||||
}
|
||||
if ($cid_cb_FPG_phone_found > 0)
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "EN CID Callback Number found in the Invalid Filter Phone Group |$cid_cb_number|$cid_cb_invalid_filter_phone_group|"; &agi_output;}
|
||||
}
|
||||
if ( ($cid_cb_length_is_valid < 1) || ($cid_cb_FPG_phone_found > 0) )
|
||||
{
|
||||
$confirmation=0;
|
||||
$AGI->stream_file("$cid_cb_invalid_filename");
|
||||
if ($confirmation_chances < 2)
|
||||
{$AGI->stream_file("$cid_cb_reenter_filename");}
|
||||
else
|
||||
{$AGI->stream_file("$cid_cb_error_filename");}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "EN CID Callback Number is valid: |$cid_cb_number|$confirmation|"; &agi_output;}
|
||||
}
|
||||
}
|
||||
$confirmation_chances++;
|
||||
}
|
||||
}
|
||||
### END Enter CID CB phone number section ###
|
||||
|
||||
|
||||
### BEGIN subroutine for number validation and option of entering new one ###
|
||||
sub cid_cb_number_validation
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "CID Callback Number Validation Enabled |$phone_number|$cid_cb_confirm_number|$cid_cb_valid_length|$cid_cb_invalid_filter_phone_group|"; &agi_output;}
|
||||
|
||||
$FDtarget = ($now_date_epoch + 360);
|
||||
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
||||
$Fyear = ($Fyear + 1900);
|
||||
$Fmon++;
|
||||
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
||||
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
||||
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
||||
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
||||
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
||||
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
||||
|
||||
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
|
||||
$affected_rows = $dbhA->do($stmtA);
|
||||
$dbhP=$dbhA; $mysql_count='02254'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
||||
if ($AGILOG) {$agi_string = "-- VDAC posttime record for CID CB Confirmation: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
|
||||
|
||||
$cid_cb_length_is_valid=0;
|
||||
$cid_cb_FPG_phone_found=0;
|
||||
$cid_cb_play_confirmed=0;
|
||||
### check for valid length and invalid filter phone group entry
|
||||
&cid_cb_length_and_fpg;
|
||||
|
||||
if ($cid_cb_length_is_valid < 1)
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "CID Callback Number Length is Invalid |$cid_cb_number(phone_number_length)|$cid_cb_valid_length|"; &agi_output;}
|
||||
}
|
||||
if ($cid_cb_FPG_phone_found > 0)
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "CID Callback Number found in the Invalid Filter Phone Group |$cid_cb_number|$cid_cb_invalid_filter_phone_group|"; &agi_output;}
|
||||
}
|
||||
$enter_cid_cb_process=1;
|
||||
if ( ($cid_cb_length_is_valid > 0) && ($cid_cb_FPG_phone_found < 1) )
|
||||
{
|
||||
if ($cid_cb_confirm_number !~ /IF_INVALID/i)
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "CID Callback Number is valid, continuing... |$cid_cb_number|"; &agi_output;}
|
||||
# number is valid, play valid prompt (press 1 to be called back on this number or press 2 to enter a different number)
|
||||
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
||||
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
||||
$temp_12_choice_prompt = $cid_cb_valid_filename;
|
||||
if ($cid_cb_valid_filename =~ /\|/)
|
||||
{
|
||||
@cid_cb_valid_filename_array = split(/\|/,$cid_cb_valid_filename);
|
||||
$ct_cid_cb_valid_filename = ($#cid_cb_valid_filename_array + 0);
|
||||
$w=0;
|
||||
foreach(@cid_cb_valid_filename_array)
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "DEBUG: CID CB valid: |$w($ct_cid_cb_valid_filename)|$cid_cb_valid_filename_array[$w]|"; &agi_output;}
|
||||
if ($ct_cid_cb_valid_filename == $w)
|
||||
{
|
||||
$temp_12_choice_prompt = $cid_cb_valid_filename_array[$w];
|
||||
}
|
||||
else
|
||||
{
|
||||
if (length($cid_cb_valid_filename_array[$w])>0)
|
||||
{
|
||||
if ($cid_cb_valid_filename_array[$w] =~ /--PHONE--/i)
|
||||
{
|
||||
$AGI->say_digits("$cid_cb_number");
|
||||
}
|
||||
else
|
||||
{
|
||||
$AGI->stream_file("$cid_cb_valid_filename_array[$w]");
|
||||
}
|
||||
}
|
||||
}
|
||||
$w++;
|
||||
}
|
||||
}
|
||||
# offer option 1 or 2
|
||||
&temp_12_choice_entry($temp_12_choice_prompt);
|
||||
|
||||
if ($AGILOG) {$agi_string = "CID Callback option response |$temp_12_value|$temp_12_choice_prompt|"; &agi_output;}
|
||||
|
||||
if ($temp_12_value == '1')
|
||||
{
|
||||
$enter_cid_cb_process=0;
|
||||
$cid_cb_play_confirmed=1;
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$enter_cid_cb_process=0;
|
||||
$cid_cb_play_confirmed=1;
|
||||
}
|
||||
}
|
||||
if ($enter_cid_cb_process > 0)
|
||||
{
|
||||
# play number entry prompt (enter the number you want to be called back at)
|
||||
&enter_cid_cb_number;
|
||||
|
||||
if ( ($confirmation_chances > 2) && ($confirmation < 1) )
|
||||
{
|
||||
$cid_cb_number='';
|
||||
}
|
||||
else
|
||||
{
|
||||
$cid_cb_play_confirmed=1;
|
||||
}
|
||||
}
|
||||
if ($cid_cb_play_confirmed > 0)
|
||||
{
|
||||
### BEGIN Play the confirmed message ###
|
||||
# cid_cb_confirmed_filename - we will keep your place in the queue and call you back as soon as one of our team members is available
|
||||
if ($cid_cb_confirmed_filename =~ /\|/)
|
||||
{
|
||||
@cid_cb_confirmed_filename_array = split(/\|/,$cid_cb_confirmed_filename);
|
||||
$ct_cid_cb_confirmed_filename = ($#cid_cb_confirmed_filename_array + 0);
|
||||
$w=0;
|
||||
foreach(@cid_cb_confirmed_filename_array)
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "DEBUG: CID CB confirm: |$w($ct_cid_cb_confirmed_filename)|$cid_cb_confirmed_filename_array[$w]|"; &agi_output;}
|
||||
if ($ct_cid_cb_confirmed_filename == $w)
|
||||
{
|
||||
$temp_12_choice_prompt = $cid_cb_confirmed_filename_array[$w];
|
||||
}
|
||||
else
|
||||
{
|
||||
if (length($cid_cb_confirmed_filename_array[$w])>0)
|
||||
{
|
||||
if ($cid_cb_confirmed_filename_array[$w] =~ /--PHONE--/i)
|
||||
{
|
||||
$AGI->say_digits("$cid_cb_number");
|
||||
}
|
||||
else
|
||||
{
|
||||
$AGI->stream_file("$cid_cb_confirmed_filename_array[$w]");
|
||||
}
|
||||
}
|
||||
}
|
||||
$w++;
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$AGI->stream_file("$cid_cb_confirmed_filename");
|
||||
}
|
||||
### END Play the confirmed message ###
|
||||
}
|
||||
}
|
||||
### END subroutine for number validation and option of entering new one ###
|
||||
|
||||
|
||||
sub populate_lead_province_process
|
||||
{
|
||||
$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
|
||||
@@ -7819,6 +8331,67 @@ sub BZL_dstcalc {
|
||||
} # end of subroutine dstcalc
|
||||
|
||||
|
||||
### check for valid length and invalid filter phone group entry
|
||||
sub cid_cb_length_and_fpg
|
||||
{
|
||||
### BEGIN check for valid length of customer phone number ###
|
||||
$phone_number_length = length($cid_cb_number);
|
||||
$cid_cb_length_is_valid=0;
|
||||
if ($cid_cb_valid_length =~ /-/)
|
||||
{
|
||||
@cid_cb_valid_lengths = split(/-/,$cid_cb_valid_length);
|
||||
$w=0;
|
||||
foreach(@cid_cb_valid_lengths)
|
||||
{
|
||||
if (length($cid_cb_valid_lengths[$w])>0)
|
||||
{
|
||||
if ($phone_number_length eq $cid_cb_valid_lengths[$w]) {$cid_cb_length_is_valid++;}
|
||||
}
|
||||
$w++;
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($phone_number_length eq $cid_cb_valid_length) {$cid_cb_length_is_valid++;}
|
||||
}
|
||||
### END check for valid length of customer phone number ###
|
||||
|
||||
### BEGIN check for invalid customer phone number in filter phone group, if defined ###
|
||||
$cid_cb_FPG_phone_found=0;
|
||||
if ( (length($cid_cb_invalid_filter_phone_group) > 0) && ($cid_cb_invalid_filter_phone_group !~ /^NONE$/i) )
|
||||
{
|
||||
$cid_cb_FPGvalid=0;
|
||||
$stmtA = "SELECT count(*) FROM vicidial_filter_phone_groups where filter_phone_group_id='$cid_cb_invalid_filter_phone_group';";
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArows=$sthA->rows;
|
||||
$dbhP=$dbhA; $mysql_count='02255'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$cid_cb_FPGvalid = $aryA[0];
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
if ($cid_cb_FPGvalid > 0)
|
||||
{
|
||||
$stmtA = "SELECT count(*) FROM vicidial_filter_phone_numbers where filter_phone_group_id='$cid_cb_invalid_filter_phone_group' and phone_number='$cid_cb_number';";
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArows=$sthA->rows;
|
||||
$dbhP=$dbhA; $mysql_count='02256'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$cid_cb_FPG_phone_found = $aryA[0];
|
||||
}
|
||||
$sthA->finish();
|
||||
}
|
||||
}
|
||||
}
|
||||
### END check for invalid customer phone number in filter phone group, if defined ###
|
||||
|
||||
|
||||
sub checkresult
|
||||
{
|
||||
my ($res) = @_;
|
||||
|
||||
Reference in New Issue
Block a user