\n";
@@ -301,6 +307,11 @@ $rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
+$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE');";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$rowy=mysql_fetch_row($rslt);
+
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
@@ -317,9 +328,28 @@ else
$average_call_seconds = round($average_call_seconds, 0);
$average_call_seconds = sprintf("%10s", $average_call_seconds);
}
+$ANSWEREDcalls = sprintf("%10s", $rowy[0]);
+if ( ($ANSWEREDcalls < 1) or ($TOTALcalls < 1) )
+ {$ANSWEREDpercent = '0';}
+else
+ {
+ $ANSWEREDpercent = (($ANSWEREDcalls / $TOTALcalls) * 100);
+ $ANSWEREDpercent = round($ANSWEREDpercent, 0);
+ }
+if ( ($rowy[0] < 1) or ($ANSWEREDcalls < 1) )
+ {$average_answer_seconds = ' 0';}
+else
+ {
+ $average_answer_seconds = ($rowy[1] / $rowy[0]);
+ $average_answer_seconds = round($average_answer_seconds, 2);
+ $average_answer_seconds = sprintf("%10s", $average_answer_seconds);
+ }
+
echo "Llamadas totales tomadas in to this In-Gruppo: $TOTALcalls\n";
echo "Average Call Length for all Calls: $average_call_seconds seconds\n";
+echo "Answered Calls: $ANSWEREDcalls $ANSWEREDpercent%\n";
+echo "Average queue time for Answered Calls: $average_answer_seconds seconds\n";
echo "Calls taken into the IVR for this In-Gruppo: $IVRcalls\n";
echo "\n";
@@ -349,8 +379,15 @@ else
$average_hold_seconds = round($average_hold_seconds, 0);
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
}
+if ( ($ANSWEREDcalls < 1) or ($DROPcalls < 1) )
+ {$DROP_ANSWEREDpercent = '0';}
+else
+ {
+ $DROP_ANSWEREDpercent = (($DROPcalls / $ANSWEREDcalls) * 100);
+ $DROP_ANSWEREDpercent = round($DROP_ANSWEREDpercent, 0);
+ }
-echo "Totale Chiamate ABBATTUTE: $DROPcalls $DROPpercent%\n";
+echo "Totale Chiamate ABBATTUTE: $DROPcalls $DROPpercent% drop/answered: $DROP_ANSWEREDpercent%\n";
echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n";
@@ -435,7 +472,7 @@ echo "Average QUEUE Length across all calls: $average_total_queue_seconds
##############################
-######### CALL HOLD TIME BREAKDONW IN SECONDS
+######### CALL HOLD TIME BREAKDOWN IN SECONDS
$TOTALcalls = 0;
@@ -497,6 +534,278 @@ echo "+-------------------------------------------------------------------------
+##############################
+######### CALL DROP TIME BREAKDOWN IN SECONDS
+
+$BDdropCALLS = 0;
+
+echo "\n";
+echo "---------- CALL DROP TIME BREAKDOWN IN SECONDS\n";
+echo "+-------------------------------------------------------------------------------------------+------------+\n";
+echo "| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
+echo "+-------------------------------------------------------------------------------------------+------------+\n";
+
+$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') group by queue_seconds;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$reasons_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $reasons_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+
+ $BDdropCALLS = ($BDdropCALLS + $row[0]);
+
+ if ($row[1] == 0) {$dd_0 = ($dd_0 + $row[0]);}
+ if ( ($row[1] > 0) and ($row{1} <= 5) ) {$dd_5 = ($dd_5 + $row[0]);}
+ if ( ($row[1] > 5) and ($row{1} <= 10) ) {$dd10 = ($dd10 + $row[0]);}
+ if ( ($row[1] > 10) and ($row{1} <= 15) ) {$dd15 = ($dd15 + $row[0]);}
+ if ( ($row[1] > 15) and ($row{1} <= 20) ) {$dd20 = ($dd20 + $row[0]);}
+ if ( ($row[1] > 20) and ($row{1} <= 25) ) {$dd25 = ($dd25 + $row[0]);}
+ if ( ($row[1] > 25) and ($row{1} <= 30) ) {$dd30 = ($dd30 + $row[0]);}
+ if ( ($row[1] > 30) and ($row{1} <= 35) ) {$dd35 = ($dd35 + $row[0]);}
+ if ( ($row[1] > 35) and ($row{1} <= 40) ) {$dd40 = ($dd40 + $row[0]);}
+ if ( ($row[1] > 40) and ($row{1} <= 45) ) {$dd45 = ($dd45 + $row[0]);}
+ if ( ($row[1] > 45) and ($row{1} <= 50) ) {$dd50 = ($dd50 + $row[0]);}
+ if ( ($row[1] > 50) and ($row{1} <= 55) ) {$dd55 = ($dd55 + $row[0]);}
+ if ( ($row[1] > 55) and ($row{1} <= 60) ) {$dd60 = ($dd60 + $row[0]);}
+ if ( ($row[1] > 60) and ($row{1} <= 90) ) {$dd90 = ($dd90 + $row[0]);}
+ if ($row[1] > 90) {$dd99 = ($dd99 + $row[0]);}
+ $i++;
+ }
+
+$dd_0 = sprintf("%5s", $dd_0);
+$dd_5 = sprintf("%5s", $dd_5);
+$dd10 = sprintf("%5s", $dd10);
+$dd15 = sprintf("%5s", $dd15);
+$dd20 = sprintf("%5s", $dd20);
+$dd25 = sprintf("%5s", $dd25);
+$dd30 = sprintf("%5s", $dd30);
+$dd35 = sprintf("%5s", $dd35);
+$dd40 = sprintf("%5s", $dd40);
+$dd45 = sprintf("%5s", $dd45);
+$dd50 = sprintf("%5s", $dd50);
+$dd55 = sprintf("%5s", $dd55);
+$dd60 = sprintf("%5s", $dd60);
+$dd90 = sprintf("%5s", $dd90);
+$dd99 = sprintf("%5s", $dd99);
+
+$BDdropCALLS = sprintf("%10s", $BDdropCALLS);
+
+echo "| $dd_0 $dd_5 $dd10 $dd15 $dd20 $dd25 $dd30 $dd35 $dd40 $dd45 $dd50 $dd55 $dd60 $dd90 $dd99 | $BDdropCALLS |\n";
+echo "+-------------------------------------------------------------------------------------------+------------+\n";
+
+
+
+
+##############################
+######### CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
+
+$BDansweredCALLS = 0;
+
+echo "\n";
+echo " CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS\n";
+echo " +-------------------------------------------------------------------------------------------+------------+\n";
+echo " | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
+echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
+
+$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$reasons_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $reasons_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+
+ $BDansweredCALLS = ($BDansweredCALLS + $row[0]);
+
+ ### Get interval totals
+ if ($row[1] == 0) {$ad_0 = ($ad_0 + $row[0]);}
+ if ( ($row[1] > 0) and ($row{1} <= 5) ) {$ad_5 = ($ad_5 + $row[0]);}
+ if ( ($row[1] > 5) and ($row{1} <= 10) ) {$ad10 = ($ad10 + $row[0]);}
+ if ( ($row[1] > 10) and ($row{1} <= 15) ) {$ad15 = ($ad15 + $row[0]);}
+ if ( ($row[1] > 15) and ($row{1} <= 20) ) {$ad20 = ($ad20 + $row[0]);}
+ if ( ($row[1] > 20) and ($row{1} <= 25) ) {$ad25 = ($ad25 + $row[0]);}
+ if ( ($row[1] > 25) and ($row{1} <= 30) ) {$ad30 = ($ad30 + $row[0]);}
+ if ( ($row[1] > 30) and ($row{1} <= 35) ) {$ad35 = ($ad35 + $row[0]);}
+ if ( ($row[1] > 35) and ($row{1} <= 40) ) {$ad40 = ($ad40 + $row[0]);}
+ if ( ($row[1] > 40) and ($row{1} <= 45) ) {$ad45 = ($ad45 + $row[0]);}
+ if ( ($row[1] > 45) and ($row{1} <= 50) ) {$ad50 = ($ad50 + $row[0]);}
+ if ( ($row[1] > 50) and ($row{1} <= 55) ) {$ad55 = ($ad55 + $row[0]);}
+ if ( ($row[1] > 55) and ($row{1} <= 60) ) {$ad60 = ($ad60 + $row[0]);}
+ if ( ($row[1] > 60) and ($row{1} <= 90) ) {$ad90 = ($ad90 + $row[0]);}
+ if ($row[1] > 90) {$ad99 = ($ad99 + $row[0]);}
+ $i++;
+ }
+
+### Calculate cumulative totals
+$Cad_0 =$ad_0;
+$Cad_5 =($Cad_0 + $ad_5);
+$Cad10 =($Cad_5 + $ad10);
+$Cad15 =($Cad10 + $ad15);
+$Cad20 =($Cad15 + $ad20);
+$Cad25 =($Cad20 + $ad25);
+$Cad30 =($Cad25 + $ad30);
+$Cad35 =($Cad30 + $ad35);
+$Cad40 =($Cad35 + $ad40);
+$Cad45 =($Cad40 + $ad45);
+$Cad50 =($Cad45 + $ad50);
+$Cad55 =($Cad50 + $ad55);
+$Cad60 =($Cad55 + $ad60);
+$Cad90 =($Cad60 + $ad90);
+$Cad99 =($Cad90 + $ad99);
+
+### Calculate interval percentages
+$pad_0=0; $pad_5=0; $pad10=0; $pad15=0; $pad20=0; $pad25=0; $pad30=0; $pad35=0; $pad40=0; $pad45=0; $pad50=0; $pad55=0; $pad60=0; $pad90=0; $pad99=0;
+$pCad_0=0; $pCad_5=0; $pCad10=0; $pCad15=0; $pCad20=0; $pCad25=0; $pCad30=0; $pCad35=0; $pCad40=0; $pCad45=0; $pCad50=0; $pCad55=0; $pCad60=0; $pCad90=0; $pCad99=0;
+if ( ($BDansweredCALLS > 0) and ($TOTALcalls > 0) )
+ {
+ if ($ad_0 > 0) {$pad_0 = (($ad_0 / $TOTALcalls) * 100); $pad_0 = round($pad_0, 0);}
+ if ($ad_5 > 0) {$pad_5 = (($ad_5 / $TOTALcalls) * 100); $pad_5 = round($pad_5, 0);}
+ if ($ad10 > 0) {$pad10 = (($ad10 / $TOTALcalls) * 100); $pad10 = round($pad10, 0);}
+ if ($ad15 > 0) {$pad15 = (($ad15 / $TOTALcalls) * 100); $pad15 = round($pad15, 0);}
+ if ($ad20 > 0) {$pad20 = (($ad20 / $TOTALcalls) * 100); $pad20 = round($pad20, 0);}
+ if ($ad25 > 0) {$pad25 = (($ad25 / $TOTALcalls) * 100); $pad25 = round($pad25, 0);}
+ if ($ad30 > 0) {$pad30 = (($ad30 / $TOTALcalls) * 100); $pad30 = round($pad30, 0);}
+ if ($ad35 > 0) {$pad35 = (($ad35 / $TOTALcalls) * 100); $pad35 = round($pad35, 0);}
+ if ($ad40 > 0) {$pad40 = (($ad40 / $TOTALcalls) * 100); $pad40 = round($pad40, 0);}
+ if ($ad45 > 0) {$pad45 = (($ad45 / $TOTALcalls) * 100); $pad45 = round($pad45, 0);}
+ if ($ad50 > 0) {$pad50 = (($ad50 / $TOTALcalls) * 100); $pad50 = round($pad50, 0);}
+ if ($ad55 > 0) {$pad55 = (($ad55 / $TOTALcalls) * 100); $pad55 = round($pad55, 0);}
+ if ($ad60 > 0) {$pad60 = (($ad60 / $TOTALcalls) * 100); $pad60 = round($pad60, 0);}
+ if ($ad90 > 0) {$pad90 = (($ad90 / $TOTALcalls) * 100); $pad90 = round($pad90, 0);}
+ if ($ad99 > 0) {$pad99 = (($ad99 / $TOTALcalls) * 100); $pad99 = round($pad99, 0);}
+
+ if ($Cad_0 > 0) {$pCad_0 = (($Cad_0 / $TOTALcalls) * 100); $pCad_0 = round($pCad_0, 0);}
+ if ($Cad_5 > 0) {$pCad_5 = (($Cad_5 / $TOTALcalls) * 100); $pCad_5 = round($pCad_5, 0);}
+ if ($Cad10 > 0) {$pCad10 = (($Cad10 / $TOTALcalls) * 100); $pCad10 = round($pCad10, 0);}
+ if ($Cad15 > 0) {$pCad15 = (($Cad15 / $TOTALcalls) * 100); $pCad15 = round($pCad15, 0);}
+ if ($Cad20 > 0) {$pCad20 = (($Cad20 / $TOTALcalls) * 100); $pCad20 = round($pCad20, 0);}
+ if ($Cad25 > 0) {$pCad25 = (($Cad25 / $TOTALcalls) * 100); $pCad25 = round($pCad25, 0);}
+ if ($Cad30 > 0) {$pCad30 = (($Cad30 / $TOTALcalls) * 100); $pCad30 = round($pCad30, 0);}
+ if ($Cad35 > 0) {$pCad35 = (($Cad35 / $TOTALcalls) * 100); $pCad35 = round($pCad35, 0);}
+ if ($Cad40 > 0) {$pCad40 = (($Cad40 / $TOTALcalls) * 100); $pCad40 = round($pCad40, 0);}
+ if ($Cad45 > 0) {$pCad45 = (($Cad45 / $TOTALcalls) * 100); $pCad45 = round($pCad45, 0);}
+ if ($Cad50 > 0) {$pCad50 = (($Cad50 / $TOTALcalls) * 100); $pCad50 = round($pCad50, 0);}
+ if ($Cad55 > 0) {$pCad55 = (($Cad55 / $TOTALcalls) * 100); $pCad55 = round($pCad55, 0);}
+ if ($Cad60 > 0) {$pCad60 = (($Cad60 / $TOTALcalls) * 100); $pCad60 = round($pCad60, 0);}
+ if ($Cad90 > 0) {$pCad90 = (($Cad90 / $TOTALcalls) * 100); $pCad90 = round($pCad90, 0);}
+ if ($Cad99 > 0) {$pCad99 = (($Cad99 / $TOTALcalls) * 100); $pCad99 = round($pCad99, 0);}
+
+ if ($Cad_0 > 0) {$ApCad_0 = (($Cad_0 / $BDansweredCALLS) * 100); $ApCad_0 = round($ApCad_0, 0);}
+ if ($Cad_5 > 0) {$ApCad_5 = (($Cad_5 / $BDansweredCALLS) * 100); $ApCad_5 = round($ApCad_5, 0);}
+ if ($Cad10 > 0) {$ApCad10 = (($Cad10 / $BDansweredCALLS) * 100); $ApCad10 = round($ApCad10, 0);}
+ if ($Cad15 > 0) {$ApCad15 = (($Cad15 / $BDansweredCALLS) * 100); $ApCad15 = round($ApCad15, 0);}
+ if ($Cad20 > 0) {$ApCad20 = (($Cad20 / $BDansweredCALLS) * 100); $ApCad20 = round($ApCad20, 0);}
+ if ($Cad25 > 0) {$ApCad25 = (($Cad25 / $BDansweredCALLS) * 100); $ApCad25 = round($ApCad25, 0);}
+ if ($Cad30 > 0) {$ApCad30 = (($Cad30 / $BDansweredCALLS) * 100); $ApCad30 = round($ApCad30, 0);}
+ if ($Cad35 > 0) {$ApCad35 = (($Cad35 / $BDansweredCALLS) * 100); $ApCad35 = round($ApCad35, 0);}
+ if ($Cad40 > 0) {$ApCad40 = (($Cad40 / $BDansweredCALLS) * 100); $ApCad40 = round($ApCad40, 0);}
+ if ($Cad45 > 0) {$ApCad45 = (($Cad45 / $BDansweredCALLS) * 100); $ApCad45 = round($ApCad45, 0);}
+ if ($Cad50 > 0) {$ApCad50 = (($Cad50 / $BDansweredCALLS) * 100); $ApCad50 = round($ApCad50, 0);}
+ if ($Cad55 > 0) {$ApCad55 = (($Cad55 / $BDansweredCALLS) * 100); $ApCad55 = round($ApCad55, 0);}
+ if ($Cad60 > 0) {$ApCad60 = (($Cad60 / $BDansweredCALLS) * 100); $ApCad60 = round($ApCad60, 0);}
+ if ($Cad90 > 0) {$ApCad90 = (($Cad90 / $BDansweredCALLS) * 100); $ApCad90 = round($ApCad90, 0);}
+ if ($Cad99 > 0) {$ApCad99 = (($Cad99 / $BDansweredCALLS) * 100); $ApCad99 = round($ApCad99, 0);}
+ }
+
+### Format variables
+$ad_0 = sprintf("%5s", $ad_0);
+$ad_5 = sprintf("%5s", $ad_5);
+$ad10 = sprintf("%5s", $ad10);
+$ad15 = sprintf("%5s", $ad15);
+$ad20 = sprintf("%5s", $ad20);
+$ad25 = sprintf("%5s", $ad25);
+$ad30 = sprintf("%5s", $ad30);
+$ad35 = sprintf("%5s", $ad35);
+$ad40 = sprintf("%5s", $ad40);
+$ad45 = sprintf("%5s", $ad45);
+$ad50 = sprintf("%5s", $ad50);
+$ad55 = sprintf("%5s", $ad55);
+$ad60 = sprintf("%5s", $ad60);
+$ad90 = sprintf("%5s", $ad90);
+$ad99 = sprintf("%5s", $ad99);
+$Cad_0 = sprintf("%5s", $Cad_0);
+$Cad_5 = sprintf("%5s", $Cad_5);
+$Cad10 = sprintf("%5s", $Cad10);
+$Cad15 = sprintf("%5s", $Cad15);
+$Cad20 = sprintf("%5s", $Cad20);
+$Cad25 = sprintf("%5s", $Cad25);
+$Cad30 = sprintf("%5s", $Cad30);
+$Cad35 = sprintf("%5s", $Cad35);
+$Cad40 = sprintf("%5s", $Cad40);
+$Cad45 = sprintf("%5s", $Cad45);
+$Cad50 = sprintf("%5s", $Cad50);
+$Cad55 = sprintf("%5s", $Cad55);
+$Cad60 = sprintf("%5s", $Cad60);
+$Cad90 = sprintf("%5s", $Cad90);
+$Cad99 = sprintf("%5s", $Cad99);
+$pad_0 = sprintf("%4s", $pad_0) . '%';
+$pad_5 = sprintf("%4s", $pad_5) . '%';
+$pad10 = sprintf("%4s", $pad10) . '%';
+$pad15 = sprintf("%4s", $pad15) . '%';
+$pad20 = sprintf("%4s", $pad20) . '%';
+$pad25 = sprintf("%4s", $pad25) . '%';
+$pad30 = sprintf("%4s", $pad30) . '%';
+$pad35 = sprintf("%4s", $pad35) . '%';
+$pad40 = sprintf("%4s", $pad40) . '%';
+$pad45 = sprintf("%4s", $pad45) . '%';
+$pad50 = sprintf("%4s", $pad50) . '%';
+$pad55 = sprintf("%4s", $pad55) . '%';
+$pad60 = sprintf("%4s", $pad60) . '%';
+$pad90 = sprintf("%4s", $pad90) . '%';
+$pad99 = sprintf("%4s", $pad99) . '%';
+$pCad_0 = sprintf("%4s", $pCad_0) . '%';
+$pCad_5 = sprintf("%4s", $pCad_5) . '%';
+$pCad10 = sprintf("%4s", $pCad10) . '%';
+$pCad15 = sprintf("%4s", $pCad15) . '%';
+$pCad20 = sprintf("%4s", $pCad20) . '%';
+$pCad25 = sprintf("%4s", $pCad25) . '%';
+$pCad30 = sprintf("%4s", $pCad30) . '%';
+$pCad35 = sprintf("%4s", $pCad35) . '%';
+$pCad40 = sprintf("%4s", $pCad40) . '%';
+$pCad45 = sprintf("%4s", $pCad45) . '%';
+$pCad50 = sprintf("%4s", $pCad50) . '%';
+$pCad55 = sprintf("%4s", $pCad55) . '%';
+$pCad60 = sprintf("%4s", $pCad60) . '%';
+$pCad90 = sprintf("%4s", $pCad90) . '%';
+$pCad99 = sprintf("%4s", $pCad99) . '%';
+$ApCad_0 = sprintf("%4s", $ApCad_0) . '%';
+$ApCad_5 = sprintf("%4s", $ApCad_5) . '%';
+$ApCad10 = sprintf("%4s", $ApCad10) . '%';
+$ApCad15 = sprintf("%4s", $ApCad15) . '%';
+$ApCad20 = sprintf("%4s", $ApCad20) . '%';
+$ApCad25 = sprintf("%4s", $ApCad25) . '%';
+$ApCad30 = sprintf("%4s", $ApCad30) . '%';
+$ApCad35 = sprintf("%4s", $ApCad35) . '%';
+$ApCad40 = sprintf("%4s", $ApCad40) . '%';
+$ApCad45 = sprintf("%4s", $ApCad45) . '%';
+$ApCad50 = sprintf("%4s", $ApCad50) . '%';
+$ApCad55 = sprintf("%4s", $ApCad55) . '%';
+$ApCad60 = sprintf("%4s", $ApCad60) . '%';
+$ApCad90 = sprintf("%4s", $ApCad90) . '%';
+$ApCad99 = sprintf("%4s", $ApCad99) . '%';
+
+$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
+
+### Format and output
+$answeredTOTALs = "$ad_0 $ad_5 $ad10 $ad15 $ad20 $ad25 $ad30 $ad35 $ad40 $ad45 $ad50 $ad55 $ad60 $ad90 $ad99 | $BDansweredCALLS |";
+$answeredCUMULATIVE = "$Cad_0 $Cad_5 $Cad10 $Cad15 $Cad20 $Cad25 $Cad30 $Cad35 $Cad40 $Cad45 $Cad50 $Cad55 $Cad60 $Cad90 $Cad99 | $BDansweredCALLS |";
+$answeredINT_PERCENT = "$pad_0 $pad_5 $pad10 $pad15 $pad20 $pad25 $pad30 $pad35 $pad40 $pad45 $pad50 $pad55 $pad60 $pad90 $pad99 | |";
+$answeredCUM_PERCENT = "$pCad_0 $pCad_5 $pCad10 $pCad15 $pCad20 $pCad25 $pCad30 $pCad35 $pCad40 $pCad45 $pCad50 $pCad55 $pCad60 $pCad90 $pCad99 | |";
+$answeredCUM_ANS_PERCENT = "$ApCad_0 $ApCad_5 $ApCad10 $ApCad15 $ApCad20 $ApCad25 $ApCad30 $ApCad35 $ApCad40 $ApCad45 $ApCad50 $ApCad55 $ApCad60 $ApCad90 $ApCad99 | |";
+echo "INTERVAL | $answeredTOTALs\n";
+echo "INT % | $answeredINT_PERCENT\n";
+echo "CUMULATIVE| $answeredCUMULATIVE\n";
+echo "CUM % | $answeredCUM_PERCENT\n";
+echo "CUM ANS % | $answeredCUM_ANS_PERCENT\n";
+echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
+
+
+
+
+
##############################
######### CALL HANGUP REASON STATS
@@ -758,6 +1067,7 @@ while ($i < $users_to_print)
$USERtotTALK_S = round($USERtotTALK_S, 0);
if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
+ $USERtotTALK_MS = eregi_replace('-','',$USERtotTALK_MS);
$USERtotTALK_MS = sprintf("%8s", $USERtotTALK_MS);
$USERavgTALK_M = ($USERavgTALK / 60);
@@ -768,6 +1078,7 @@ while ($i < $users_to_print)
$USERavgTALK_S = round($USERavgTALK_S, 0);
if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
+ $USERavgTALK_MS = eregi_replace('-','',$USERavgTALK_MS);
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
echo "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
@@ -775,18 +1086,21 @@ while ($i < $users_to_print)
$i++;
}
-if (!$TOTcalls) {$TOTcalls = 1;}
-$TOTavg = ($TOTtime / $TOTcalls);
-$TOTavg = round($TOTavg, 0);
-$TOTavg_M = ($TOTavg / 60);
-$TOTavg_M_int = round($TOTavg_M, 2);
-$TOTavg_M_int = intval("$TOTavg_M_int");
-$TOTavg_S = ($TOTavg_M - $TOTavg_M_int);
-$TOTavg_S = ($TOTavg_S * 60);
-$TOTavg_S = round($TOTavg_S, 0);
-if ($TOTavg_S < 10) {$TOTavg_S = "0$TOTavg_S";}
-$TOTavg_MS = "$TOTavg_M_int:$TOTavg_S";
-$TOTavg = sprintf("%6s", $TOTavg_MS);
+if ($TOTcalls < 1) {$TOTcalls = 0; $TOTavg=0;}
+else
+ {
+ $TOTavg = ($TOTtime / $TOTcalls);
+ $TOTavg = round($TOTavg, 0);
+ $TOTavg_M = ($TOTavg / 60);
+ $TOTavg_M_int = round($TOTavg_M, 2);
+ $TOTavg_M_int = intval("$TOTavg_M_int");
+ $TOTavg_S = ($TOTavg_M - $TOTavg_M_int);
+ $TOTavg_S = ($TOTavg_S * 60);
+ $TOTavg_S = round($TOTavg_S, 0);
+ if ($TOTavg_S < 10) {$TOTavg_S = "0$TOTavg_S";}
+ $TOTavg_MS = "$TOTavg_M_int:$TOTavg_S";
+ $TOTavg = sprintf("%6s", $TOTavg_MS);
+ }
$TOTtime_M = ($TOTtime / 60);
$TOTtime_M_int = round($TOTtime_M, 2);
@@ -1012,6 +1326,114 @@ echo "+------+------------------------------------------------------------------
+
+##############################
+######### CALL ANSWERED TIME BREAKDOWN IN SECONDS
+
+$BDansweredCALLS = 0;
+
+echo "\n";
+echo "---------- CALL ANSWERED TIME BREAKDOWN IN SECONDS\n";
+echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
+echo "| HOUR | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
+echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
+
+
+
+
+$ZZ = '00';
+$i=0;
+$h=4;
+$hour= -1;
+$no_lines_yet=1;
+
+while ($i <= 96)
+ {
+ $char_counter=0;
+ $time = ' ';
+ if ($h >= 4)
+ {
+ $hour++;
+ $h=0;
+ if ($hour < 10) {$hour = "0$hour";}
+ $time = "+$hour$ZZ+";
+ $SQLtime = "$hour:$ZZ:00";
+ $SQLtimeEND = "$hour:15:00";
+ }
+ if ($h == 1) {$time = " 15 "; $SQLtime = "$hour:15:00"; $SQLtimeEND = "$hour:30:00";}
+ if ($h == 2) {$time = " 30 "; $SQLtime = "$hour:30:00"; $SQLtimeEND = "$hour:45:00";}
+ if ($h == 3)
+ {
+ $time = " 45 ";
+ $SQLtime = "$hour:45:00";
+ $hourEND = ($hour + 1);
+ if ($hourEND < 10) {$hourEND = "0$hourEND";}
+ if ($hourEND > 23) {$SQLtimeEND = "23:59:59";}
+ else {$SQLtimeEND = "$hourEND:00:00";}
+ }
+
+ $ad_0=0; $ad_5=0; $ad10=0; $ad15=0; $ad20=0; $ad25=0; $ad30=0; $ad35=0;
+ $ad40=0; $ad45=0; $ad50=0; $ad55=0; $ad60=0; $ad90=0; $ad99=0; $BDansweredCALLS=0;
+
+ $stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date $SQLtime' and call_date < '$query_date $SQLtimeEND' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $reasons_to_print = mysql_num_rows($rslt);
+ $j=0;
+ while ($j < $reasons_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+
+ $BDansweredCALLS = ($BDansweredCALLS + $row[0]);
+
+ if ($row[1] == 0) {$ad_0 = ($ad_0 + $row[0]);}
+ if ( ($row[1] > 0) and ($row{1} <= 5) ) {$ad_5 = ($ad_5 + $row[0]);}
+ if ( ($row[1] > 5) and ($row{1} <= 10) ) {$ad10 = ($ad10 + $row[0]);}
+ if ( ($row[1] > 10) and ($row{1} <= 15) ) {$ad15 = ($ad15 + $row[0]);}
+ if ( ($row[1] > 15) and ($row{1} <= 20) ) {$ad20 = ($ad20 + $row[0]);}
+ if ( ($row[1] > 20) and ($row{1} <= 25) ) {$ad25 = ($ad25 + $row[0]);}
+ if ( ($row[1] > 25) and ($row{1} <= 30) ) {$ad30 = ($ad30 + $row[0]);}
+ if ( ($row[1] > 30) and ($row{1} <= 35) ) {$ad35 = ($ad35 + $row[0]);}
+ if ( ($row[1] > 35) and ($row{1} <= 40) ) {$ad40 = ($ad40 + $row[0]);}
+ if ( ($row[1] > 40) and ($row{1} <= 45) ) {$ad45 = ($ad45 + $row[0]);}
+ if ( ($row[1] > 45) and ($row{1} <= 50) ) {$ad50 = ($ad50 + $row[0]);}
+ if ( ($row[1] > 50) and ($row{1} <= 55) ) {$ad55 = ($ad55 + $row[0]);}
+ if ( ($row[1] > 55) and ($row{1} <= 60) ) {$ad60 = ($ad60 + $row[0]);}
+ if ( ($row[1] > 60) and ($row{1} <= 90) ) {$ad90 = ($ad90 + $row[0]);}
+ if ($row[1] > 90) {$ad99 = ($ad99 + $row[0]);}
+ $j++;
+ }
+
+ $ad_0 = sprintf("%5s", $ad_0);
+ $ad_5 = sprintf("%5s", $ad_5);
+ $ad10 = sprintf("%5s", $ad10);
+ $ad15 = sprintf("%5s", $ad15);
+ $ad20 = sprintf("%5s", $ad20);
+ $ad25 = sprintf("%5s", $ad25);
+ $ad30 = sprintf("%5s", $ad30);
+ $ad35 = sprintf("%5s", $ad35);
+ $ad40 = sprintf("%5s", $ad40);
+ $ad45 = sprintf("%5s", $ad45);
+ $ad50 = sprintf("%5s", $ad50);
+ $ad55 = sprintf("%5s", $ad55);
+ $ad60 = sprintf("%5s", $ad60);
+ $ad90 = sprintf("%5s", $ad90);
+ $ad99 = sprintf("%5s", $ad99);
+
+ $BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
+
+ echo "|$time| $ad_0 $ad_5 $ad10 $ad15 $ad20 $ad25 $ad30 $ad35 $ad40 $ad45 $ad50 $ad55 $ad60 $ad90 $ad99 | $BDansweredCALLS |\n";
+
+
+ $i++;
+ $h++;
+ }
+
+echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
+echo "|TOTALI| $answeredTOTALs\n";
+echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
+
+
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\nRun Time: $RUNtime seconds\n";
diff --git a/LANG_www/vicidial_it/AST_IVRstats.php b/LANG_www/vicidial_it/AST_IVRstats.php
new file mode 100644
index 00000000..3a5fe5a2
--- /dev/null
+++ b/LANG_www/vicidial_it/AST_IVRstats.php
@@ -0,0 +1,675 @@
+ LICENSE: AGPLv2
+#
+# CHANGES
+#
+# 81026-2026 - First build
+# 81107-0341 - Added time range and option and 15-minute increment graph
+# 81107-1148 - Added average times and totals
+# 81108-0922 - Added no-callerID and unique caller counts
+#
+
+require("dbconnect.php");
+
+$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
+$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
+$PHP_SELF=$_SERVER['PHP_SELF'];
+if (isset($_GET["group"])) {$group=$_GET["group"];}
+ elseif (isset($_POST["group"])) {$group=$_POST["group"];}
+if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
+ elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
+if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
+ elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
+if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
+ elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
+if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
+ elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
+if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
+ elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
+if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
+ elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
+
+$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
+$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
+
+if (strlen($shift)<2) {$shift='ALL';}
+
+#############################################
+##### START SYSTEM_SETTINGS LOOKUP #####
+$stmt = "SELECT use_non_latin FROM system_settings;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$qm_conf_ct = mysql_num_rows($rslt);
+$i=0;
+while ($i < $qm_conf_ct)
+ {
+ $row=mysql_fetch_row($rslt);
+ $non_latin = $row[0];
+ $i++;
+ }
+##### END SETTINGS LOOKUP #####
+###########################################
+
+$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1';";
+if ($DB) {echo "|$stmt|\n";}
+if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
+$rslt=mysql_query($stmt, $link);
+$row=mysql_fetch_row($rslt);
+$auth=$row[0];
+
+
+ if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
+ {
+ Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
+ Header("HTTP/1.0 401 Unauthorized");
+ echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
+ exit;
+ }
+
+$NOW_DATE = date("Y-m-d");
+$NOW_TIME = date("Y-m-d H:i:s");
+$STARTtime = date("U");
+if (!isset($group)) {$group = '';}
+if (!isset($query_date)) {$query_date = "$NOW_DATE 00:00:00";}
+if (!isset($end_date)) {$end_date = "$NOW_DATE 23:23:59";}
+
+$stmt="select group_id from vicidial_inbound_groups;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$groups_to_print = mysql_num_rows($rslt);
+$i=0;
+ $LISTgroups[$i]='---NONE---';
+ $i++;
+ $groups_to_print++;
+while ($i < $groups_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $LISTgroups[$i] =$row[0];
+ $i++;
+ }
+
+$i=0;
+$group_string='|';
+$group_ct = count($group);
+while($i < $group_ct)
+ {
+ $group_string .= "$group[$i]|";
+ $group_SQL .= "'$group[$i]',";
+ $groupQS .= "&group[]=$group[$i]";
+ $i++;
+ }
+if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
+ {
+ $group_SQL = "''";
+# $group_SQL = "group_id IN('')";
+ }
+else
+ {
+ $group_SQL = eregi_replace(",$",'',$group_SQL);
+# $group_SQL = "group_id IN($group_SQL)";
+ }
+
+
+$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$statcats_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $statcats_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $vsc_id[$i] = $row[0];
+ $vsc_name[$i] = $row[1];
+ $vsc_count[$i] = 0;
+ $i++;
+ }
+?>
+
+
+
+
+
+\n";
+echo "VICIDIAL: IVR Stats\n";
+if ($DB > 0)
+ {
+ echo "
\n";
+ echo "$group_ct|$group_string|$group_SQL\n";
+ echo "
\n";
+ echo "$shift|$query_date|$end_date\n";
+ echo "
\n";
+ }
+
+echo "\n\n";
+
+echo "\n\n";
+
+
+if ($groups_to_print < 1)
+{
+echo "\n\n";
+echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
+}
+
+else
+{
+
+
+echo "VICIDIAL: IVR Stats: $group_string $NOW_TIME\n";
+
+
+
+
+
+
+$TOTALcalls=0;
+$NOCALLERIDcalls=0;
+$UNIQUEcallers=0;
+$totFLOWivr_time=0;
+$totFLOWtotal_time=0;
+
+##### Grab all records for the IVR for the specified time period
+$stmt="select uniqueid,extension,start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) order by uniqueid,start_time;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$logs_to_print = mysql_num_rows($rslt);
+$p=0;
+while ($p < $logs_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $uniqueid[$p] = $row[0];
+ $extension[$p] = $row[1];
+ $start_time[$p] = $row[2];
+ $comment_a[$p] = $row[3];
+ $comment_b[$p] = $row[4];
+ $comment_d[$p] = $row[5];
+ $epoch[$p] = $row[6];
+ $phone_ext[$p] = $row[7];
+ $p++;
+ }
+
+### create the call flow of all calls by uniqueid
+$last_uniqueid='';
+$first_epoch='';
+$last_epoch='';
+$p=0;
+$r=-1;
+while ($p < $logs_to_print)
+ {
+ if ($DB > 0) {echo "$p|$uniqueid[$p]|$comment_b[$p]";}
+ if ($last_uniqueid === "$uniqueid[$p]")
+ {
+ $unique_calls[$r] .= "----------$comment_b[$p]";
+ if ($DB > 0) {echo " $r|$unique_calls[$r]\n";}
+ $last_epoch[$r]=$epoch[$p];
+ }
+ else
+ {
+ $r++;
+ $caller_id[$r]=$phone_ext[$p];
+ if (strlen($phone_ext[$p])<2)
+ {$NOCALLERIDcalls++;}
+ else
+ {
+ if (!ereg("_$phone_ext[$p]_",$unique_callerIDs))
+ {
+ $unique_callerIDs .= "_$phone_ext[$p]_";
+ $UNIQUEcallers++;
+ }
+ }
+ $first_epoch[$r]=$epoch[$p];
+ $last_epoch[$r]=$epoch[$p];
+ $unique_calls[$r] = $comment_b[$p];
+ $FLOWuniqueid[$r] = "$uniqueid[$p]";
+ $last_uniqueid = "$uniqueid[$p]";
+ if ($DB > 0) {echo " $r|$unique_calls[$r]\n";}
+ }
+ $p++;
+ }
+
+### sort call flows for counting
+$RAWunique_calls = $unique_calls;
+if ($logs_to_print > 0)
+ {sort($unique_calls);}
+
+
+### count each unique call flow
+$last_Suniqueid='';
+$p=-1;
+$s=0;
+while ($s <= $r)
+ {
+ if ($DB > 0) {echo "$s|$unique_calls[$s]\n";}
+ if ($last_Suniqueid === "$unique_calls[$s]")
+ {
+ $STunique_calls_count[$p]++;
+ }
+ else
+ {
+ $p++;
+ $STunique_calls[$p] = $unique_calls[$s];
+ $last_Suniqueid = "$unique_calls[$s]";
+ $STunique_calls_count[$p]=1;
+ }
+ $s++;
+ }
+
+
+### put call flows and counts together for sorting again
+$TOTALcalls=0;
+$s=0;
+while ($s <= $p)
+ {
+ $TOTALcalls = ($TOTALcalls + $STunique_calls_count[$s]);
+ $STunique_calls_count[$s] = sprintf("%07s", $STunique_calls_count[$s]);
+ $FLOWunique_calls[$s] = "$STunique_calls_count[$s]__________$STunique_calls[$s]";
+ $s++;
+ }
+
+#### PRINT TOTAL CALLS INTO THIS IVR
+echo "\n";
+echo "Calls taken into this IVR: $TOTALcalls\n";
+echo "Calls with no CallerID: $NOCALLERIDcalls\n";
+echo "Unique Callers: $UNIQUEcallers\n";
+echo "\n";
+
+### sort call flows for counting
+if ($p > 0)
+ {rsort($FLOWunique_calls);}
+
+
+### put call flows and counts together for sorting again
+$RUC_ct = count($RAWunique_calls);
+$s=0;
+while ($s <= $p)
+ {
+ $FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
+ $FLOWsummary[0] = ($FLOWsummary[0] + 0);
+
+ $t=0;
+ while ($t < $RUC_ct)
+ {
+ if ($FLOWsummary[1] === "$RAWunique_calls[$t]")
+ {
+ $FLOWunique_calls_list[$s] .= "'$FLOWuniqueid[$t]',";
+ if ($last_epoch[$t] <= $first_epoch[$t]) {$last_epoch[$t] = ($first_epoch[$t] + 5);}
+ else {$last_epoch[$t] = ($last_epoch[$t] + 10);}
+ $FLOWivr_time[$s] = ($FLOWivr_time[$s] + ($last_epoch[$t] - $first_epoch[$t]));
+ }
+ $t++;
+ }
+
+ $s++;
+ }
+
+
+### put call flows and counts together for sorting again
+$s=0;
+
+echo "+--------+--------+--------+--------+------+------+\n";
+echo "| | | QUEUE | QUEUE | IVR | TOTAL|\n";
+echo "| IVR | QUEUE | DROP | DROP | AVG | AVG |\n";
+echo "| CALLS | CALLS | CALLS | PERCENT| TIME | TIME | CALL PATH\n";
+echo "+--------+--------+--------+--------+------+------+------------\n";
+
+while ($s <= $p)
+ {
+ $vcl_statuses = $MT;
+ $FLOWdrop[$s]=0;
+ $FLOWtotal[$s]=0;
+ $FLOWdropPCT[$s]=0;
+ $FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
+ $FLOWsummary[0] = ($FLOWsummary[0] + 0);
+
+ $FLOWunique_calls_list[$s] = preg_replace("/,$/","",$FLOWunique_calls_list[$s]);
+
+
+ ##### Grab all records for the IVR for the specified time period
+ $stmt="select status,length_in_sec from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and uniqueid IN($FLOWunique_calls_list[$s]);";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $vcl_statuses_to_print = mysql_num_rows($rslt);
+ $w=0;
+ while ($w < $vcl_statuses_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $vcl_statuses[$w] = $row[0];
+ if ( (ereg("DROP",$vcl_statuses[$w])) or (ereg("XDROP",$vcl_statuses[$w])) )
+ {$FLOWdrop[$s]++;}
+ $FLOWclose_time[$s] = ($FLOWclose_time[$s] + $row[1]);
+ $FLOWtotal[$s]++;
+ $w++;
+ }
+ if ( ($FLOWtotal[$s] > 0) and ($FLOWdrop[$s] > 0) )
+ {
+ $FLOWdropPCT[$s] = ( ($FLOWdrop[$s] / $FLOWtotal[$s]) * 100);
+ $FLOWdropPCT[$s] = round($FLOWdropPCT[$s], 2);
+ }
+ $FLOWsummary[0] = sprintf("%6s", $FLOWsummary[0]);
+ $FLOWtotal[$s] = sprintf("%6s", $FLOWtotal[$s]);
+ $FLOWdrop[$s] = sprintf("%6s", $FLOWdrop[$s]);
+ $FLOWdropPCT[$s] = sprintf("%6s", $FLOWdropPCT[$s]);
+ $FLOWsummary[1] = ereg_replace('----------',' / ',$FLOWsummary[1]);
+ $FLOWtotal_time[$s] = ($FLOWivr_time[$s] + $FLOWclose_time[$s]);
+
+ $avgFLOWivr_time[$s] = ($FLOWivr_time[$s] / $FLOWsummary[0]);
+ $avgFLOWivr_time[$s] = round($avgFLOWivr_time[$s], 0);
+ $avgFLOWivr_time[$s] = sprintf("%4s", $avgFLOWivr_time[$s]);
+ $avgFLOWtotal_time[$s] = ($FLOWtotal_time[$s] / $FLOWsummary[0]);
+ $avgFLOWtotal_time[$s] = round($avgFLOWtotal_time[$s], 0);
+ $avgFLOWtotal_time[$s] = sprintf("%4s", $avgFLOWtotal_time[$s]);
+
+ $totFLOWtotal_time = ($totFLOWtotal_time + $FLOWtotal_time[$s]);
+ $totFLOWivr_time = ($totFLOWivr_time + $FLOWivr_time[$s]);
+ $totFLOWtotal = ($totFLOWtotal + $FLOWtotal[$s]);
+ $totFLOWdrop = ($totFLOWdrop + $FLOWdrop[$s]);
+
+ echo "| $FLOWsummary[0] | $FLOWtotal[$s] | $FLOWdrop[$s] | $FLOWdropPCT[$s]%| $avgFLOWivr_time[$s] | $avgFLOWtotal_time[$s] | $FLOWsummary[1]\n";
+
+ $s++;
+ }
+$TOTALcalls = sprintf("%6s", $TOTALcalls);
+$totFLOWtotal = sprintf("%6s", $totFLOWtotal);
+$totFLOWdrop = sprintf("%6s", $totFLOWdrop);
+if ( ($totFLOWivr_time > 0) and ($TOTALcalls > 0) )
+ {$TavgFLOWivr_time = ($totFLOWivr_time / $TOTALcalls);}
+$TavgFLOWivr_time = round($TavgFLOWivr_time, 0);
+$TavgFLOWivr_time = sprintf("%4s", $TavgFLOWivr_time);
+if ( ($totFLOWtotal_time > 0) and ($TOTALcalls > 0) )
+ {$TavgFLOWtotal_time = ($totFLOWtotal_time / $TOTALcalls);}
+$TavgFLOWtotal_time = round($TavgFLOWtotal_time, 0);
+$TavgFLOWtotal_time = sprintf("%4s", $TavgFLOWtotal_time);
+if ( ($totFLOWtotal < 1) or ($totFLOWdrop < 1) )
+ {$totFLOWdropPCT = '0';}
+else
+ {
+ $totFLOWdropPCT = (($totFLOWdrop / $totFLOWtotal) * 100);
+ $totFLOWdropPCT = round($totFLOWdropPCT, 0);
+ }
+$totFLOWdropPCT = sprintf("%5s", $totFLOWdropPCT);
+
+echo "+--------+--------+--------+--------+------+------+------------\n";
+echo "| $TOTALcalls | $totFLOWtotal | $totFLOWdrop | $totFLOWdropPCT% | $TavgFLOWivr_time | $TavgFLOWtotal_time |\n";
+echo "+--------+--------+--------+--------+------+------+\n";
+
+
+
+
+
+
+
+
+
+
+
+
+
+##############################
+######### TIME STATS
+
+echo "\n";
+echo "---------- TIME STATS\n";
+
+echo "\n";
+
+$hi_hour_count=0;
+$last_full_record=0;
+$i=0;
+$h=0;
+while ($i <= 96)
+ {
+ $stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:00:00' and start_time <= '$query_date $h:14:59' and comment_a IN($group_SQL) and comment_b='START';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $hour_count[$i] = $row[0];
+ if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+ if ($hour_count[$i] > 0) {$last_full_record = $i;}
+ $i++;
+
+
+ $stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:15:00' and start_time <= '$query_date $h:29:59' and comment_a IN($group_SQL) and comment_b='START';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $hour_count[$i] = $row[0];
+ if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+ if ($hour_count[$i] > 0) {$last_full_record = $i;}
+ $i++;
+
+ $stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:30:00' and start_time <= '$query_date $h:44:59' and comment_a IN($group_SQL) and comment_b='START';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $hour_count[$i] = $row[0];
+ if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+ if ($hour_count[$i] > 0) {$last_full_record = $i;}
+ $i++;
+
+ $stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:45:00' and start_time <= '$query_date $h:59:59' and comment_a IN($group_SQL) and comment_b='START';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $hour_count[$i] = $row[0];
+ if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+ if ($hour_count[$i] > 0) {$last_full_record = $i;}
+ $i++;
+ $h++;
+ }
+
+if ($hi_hour_count < 1)
+ {$hour_multiplier = 0;}
+else
+ {
+ $hour_multiplier = (100 / $hi_hour_count);
+ #$hour_multiplier = round($hour_multiplier, 0);
+ }
+
+echo "\n";
+echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IVR\n";
+
+$k=1;
+$Mk=0;
+$call_scale = '0';
+while ($k <= 102)
+ {
+ if ($Mk >= 5)
+ {
+ $Mk=0;
+ if ( ($k < 1) or ($hour_multiplier <= 0) )
+ {$scale_num = 100;}
+ else
+ {
+ $scale_num=($k / $hour_multiplier);
+ $scale_num = round($scale_num, 0);
+ }
+ $LENscale_num = (strlen($scale_num));
+ $k = ($k + $LENscale_num);
+ $call_scale .= "$scale_num";
+ }
+ else
+ {
+ $call_scale .= " ";
+ $k++; $Mk++;
+ }
+ }
+
+
+echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n";
+#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | TOTAL |\n";
+echo "| HOUR |$call_scale| TOTAL |\n";
+echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n";
+
+$ZZ = '00';
+$i=0;
+$h=4;
+$hour= -1;
+$no_lines_yet=1;
+
+while ($i <= 96)
+ {
+ $char_counter=0;
+ $time = ' ';
+ if ($h >= 4)
+ {
+ $hour++;
+ $h=0;
+ if ($hour < 10) {$hour = "0$hour";}
+ $time = "+$hour$ZZ+";
+ }
+ if ($h == 1) {$time = " 15 ";}
+ if ($h == 2) {$time = " 30 ";}
+ if ($h == 3) {$time = " 45 ";}
+ $Ghour_count = $hour_count[$i];
+ if ($Ghour_count < 1)
+ {
+ if ( ($no_lines_yet) or ($i > $last_full_record) )
+ {
+ $do_nothing=1;
+ }
+ else
+ {
+ $hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
+ echo "|$time|";
+ $k=0; while ($k <= 102) {echo " "; $k++;}
+ echo "| $hour_count[$i] |\n";
+ }
+ }
+ else
+ {
+ $no_lines_yet=0;
+ $Xhour_count = ($Ghour_count * $hour_multiplier);
+ $Yhour_count = (99 - $Xhour_count);
+
+ $hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
+
+ echo "|$time|";
+ $k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
+ echo "*X"; $char_counter++;
+ $k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
+ while ($char_counter <= 101) {echo " "; $char_counter++;}
+ echo "| $hour_count[$i] |\n";
+ }
+
+
+ $i++;
+ $h++;
+ }
+
+
+echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n\n";
+
+
+
+
+
+
+
+
+
+
+$ENDtime = date("U");
+$RUNtime = ($ENDtime - $STARTtime);
+echo "\nRun Time: $RUNtime seconds\n";
+}
+
+
+
+?>
+
+
+
diff --git a/LANG_www/vicidial_it/AST_agent_performance_detail.php b/LANG_www/vicidial_it/AST_agent_performance_detail.php
index 279f4407..f936db59 100644
--- a/LANG_www/vicidial_it/AST_agent_performance_detail.php
+++ b/LANG_www/vicidial_it/AST_agent_performance_detail.php
@@ -11,6 +11,9 @@
# 71218-1155 - added end_date for multi-day reports
# 80428-0144 - UTF8 cleanup
# 80712-1007 - tally bug fixes and time display change
+# 81030-0346 - Added pause code stats
+# 81030-1924 - Added total non-pause and total logged-in time to pause code section
+# 81108-0716 - fixed user same-name bug
#
require("dbconnect.php");
@@ -71,6 +74,7 @@ $auth=$row[0];
exit;
}
+$MT[0]='';
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
@@ -207,7 +211,7 @@ $usersARY[0]='';
$user_namesARY[0]='';
$k=0;
-$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000 $ugSQL group by full_name,status order by status desc,full_name limit 100000;";
+$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000 $ugSQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysql_num_rows($rslt);
@@ -245,7 +249,7 @@ while ($i < $rows_to_print)
$i++;
}
-
+echo "CALL STATS BREAKDOWN:\n";
echo "+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+$statusesHEAD\n";
echo "| USER NAME | ID | CALLS | TIME | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG|$statusesHTML\n";
echo "+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+$statusesHEAD\n";
@@ -316,20 +320,20 @@ while ($m < $k)
$Scalls = sprintf("%6s", $Scalls);
if ($non_latin < 1)
- {
- $Sfull_name= sprintf("%-15s", $Sfull_name);
- while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
- $Suser = sprintf("%-8s", $Suser);
- while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
- }
+ {
+ $Sfull_name= sprintf("%-15s", $Sfull_name);
+ while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
+ $Suser = sprintf("%-8s", $Suser);
+ while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
+ }
else
- {
- $Sfull_name= sprintf("%-45s", $Sfull_name);
- while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
+ {
+ $Sfull_name= sprintf("%-45s", $Sfull_name);
+ while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
- $Suser = sprintf("%-24s", $Suser);
- while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
- }
+ $Suser = sprintf("%-24s", $Suser);
+ while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
+ }
$USERtime_M = ($Stime / 60);
$USERtime_M_int = round($USERtime_M, 2);
@@ -370,6 +374,7 @@ while ($m < $k)
if ($USERtotPAUSE_S < 10) {$USERtotPAUSE_S = "0$USERtotPAUSE_S";}
$USERtotPAUSE_MS = "$USERtotPAUSE_M_int:$USERtotPAUSE_S";
$pfUSERtotPAUSE_MS = sprintf("%6s", $USERtotPAUSE_MS);
+ $PAUSEtotal[$m] = $pfUSERtotPAUSE_MS;
$USERavgPAUSE_M = ($Spause_avg / 60);
$USERavgPAUSE_M_int = round($USERavgPAUSE_M, 2);
@@ -570,7 +575,281 @@ echo "+-----------------+----------+--------+---------+--------+--------+-------
echo "| TOTALI AGENTS:$TOT_AGENTS | $TOTcalls| $TOTtime_MS|$TOTtotPAUSE_MS| $TOTavgPAUSE_MS |$TOTtotWAIT_MS| $TOTavgWAIT_MS |$TOTtotTALK_MS| $TOTavgTALK_MS |$TOTtotDISPO_MS| $TOTavgDISPO_MS |$SUMstatusesHTML\n";
echo "+----------------------------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+$statusesHEAD\n";
-echo "\n";
+echo "\n\n";
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+$sub_statuses='-';
+$sub_statusesTXT='';
+$sub_statusesHEAD='';
+$sub_statusesHTML='';
+$sub_statusesARY=$MT;
+$j=0;
+$PCusers='-';
+$PCusersARY=$MT;
+$PCuser_namesARY=$MT;
+$k=0;
+$stmt="select full_name,vicidial_users.user,sum(pause_sec),sub_status,sum(wait_sec + talk_sec + dispo_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<36000 $ugSQL group by user,full_name,sub_status order by user,full_name,sub_status desc limit 100000;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$subs_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $subs_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $PCfull_name[$i] = $row[0];
+ $PCuser[$i] = $row[1];
+ $PCpause_sec[$i] = $row[2];
+ $sub_status[$i] = $row[3];
+ $PCnon_pause_sec[$i] = $row[4];
+# if ( (!eregi("-$sub_status[$i]-", $sub_statuses)) and (strlen($sub_status[$i])>0) )
+ if (!eregi("-$sub_status[$i]-", $sub_statuses))
+ {
+ $sub_statusesTXT = sprintf("%8s", $sub_status[$i]);
+ $sub_statusesHEAD .= "----------+";
+ $sub_statusesHTML .= " $sub_statusesTXT |";
+ $sub_statuses .= "$sub_status[$i]-";
+ $sub_statusesARY[$j] = $sub_status[$i];
+ $j++;
+ }
+ if (!eregi("-$PCuser[$i]-", $PCusers))
+ {
+ $PCusers .= "$PCuser[$i]-";
+ $PCusersARY[$k] = $PCuser[$i];
+ $PCuser_namesARY[$k] = $PCfull_name[$i];
+ $k++;
+ }
+
+ $i++;
+ }
+
+echo "PAUSE CODE BREAKDOWN:\n";
+echo "+-----------------+----------+--------+--------+--------+ +$sub_statusesHEAD\n";
+echo "| USER NAME | ID | TOTAL |NONPAUSE| PAUSE | |$sub_statusesHTML\n";
+echo "+-----------------+----------+--------+--------+--------+ +$sub_statusesHEAD\n";
+
+
+### BEGIN loop through each user ###
+$m=0;
+$Suser_ct = count($usersARY);
+$TOTtotNONPAUSE = 0;
+$TOTtotTOTAL = 0;
+
+while ($m < $k)
+ {
+ $d=0;
+ while ($d < $Suser_ct)
+ {
+ if ($usersARY[$d] === "$PCusersARY[$m]")
+ {$pcPAUSEtotal = $PAUSEtotal[$d];}
+ $d++;
+ }
+ $Suser=$PCusersARY[$m];
+ $Sfull_name=$PCuser_namesARY[$m];
+ $Spause_sec=0;
+ $Snon_pause_sec=0;
+ $Stotal_sec=0;
+ $SstatusesHTML='';
+
+ ### BEGIN loop through each status ###
+ $n=0;
+ while ($n < $j)
+ {
+ $Sstatus=$sub_statusesARY[$n];
+ $SstatusTXT='';
+ ### BEGIN loop through each stat line ###
+ $i=0; $status_found=0;
+ while ($i < $rows_to_print)
+ {
+ if ( ($Suser=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
+ {
+ $Spause_sec = ($Spause_sec + $PCpause_sec[$i]);
+ $Snon_pause_sec = ($Snon_pause_sec + $PCnon_pause_sec[$i]);
+ $Stotal_sec = ($Stotal_sec + $PCnon_pause_sec[$i] + $PCpause_sec[$i]);
+
+ $USERcodePAUSE_M = ($PCpause_sec[$i] / 60);
+ $USERcodePAUSE_M_int = round($USERcodePAUSE_M, 2);
+ $USERcodePAUSE_M_int = intval("$USERcodePAUSE_M_int");
+ $USERcodePAUSE_S = ($USERcodePAUSE_M - $USERcodePAUSE_M_int);
+ $USERcodePAUSE_S = ($USERcodePAUSE_S * 60);
+ $USERcodePAUSE_S = round($USERcodePAUSE_S, 0);
+ if ($USERcodePAUSE_S < 10) {$USERcodePAUSE_S = "0$USERcodePAUSE_S";}
+ $USERcodePAUSE_MS = "$USERcodePAUSE_M_int:$USERcodePAUSE_S";
+ $pfUSERcodePAUSE_MS = sprintf("%6s", $USERcodePAUSE_MS);
+
+ $SstatusTXT = sprintf("%8s", $pfUSERcodePAUSE_MS);
+ $SstatusesHTML .= " $SstatusTXT |";
+ $status_found++;
+ }
+ $i++;
+ }
+ if ($status_found < 1)
+ {
+ $SstatusesHTML .= " 0 |";
+ }
+ ### END loop through each stat line ###
+ $n++;
+ }
+ ### END loop through each status ###
+ $TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);
+
+ if ($non_latin < 1)
+ {
+ $Sfull_name= sprintf("%-15s", $Sfull_name);
+ while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
+ $Suser = sprintf("%-8s", $Suser);
+ while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
+ }
+ else
+ {
+ $Sfull_name= sprintf("%-45s", $Sfull_name);
+ while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
+
+ $Suser = sprintf("%-24s", $Suser);
+ while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
+ }
+
+ $TOTtotNONPAUSE = ($TOTtotNONPAUSE + $Snon_pause_sec);
+ $TOTtotTOTAL = ($TOTtotTOTAL + $Stotal_sec);
+
+ $USERtotPAUSE_M = ($Spause_sec / 60);
+ $USERtotPAUSE_M_int = round($USERtotPAUSE_M, 2);
+ $USERtotPAUSE_M_int = intval("$USERtotPAUSE_M_int");
+ $USERtotPAUSE_S = ($USERtotPAUSE_M - $USERtotPAUSE_M_int);
+ $USERtotPAUSE_S = ($USERtotPAUSE_S * 60);
+ $USERtotPAUSE_S = round($USERtotPAUSE_S, 0);
+ if ($USERtotPAUSE_S < 10) {$USERtotPAUSE_S = "0$USERtotPAUSE_S";}
+ $USERtotPAUSE_MS = "$USERtotPAUSE_M_int:$USERtotPAUSE_S";
+ $pfUSERtotPAUSE_MS = sprintf("%6s", $USERtotPAUSE_MS);
+
+ $USERtotNONPAUSE_M = ($Snon_pause_sec / 60);
+ $USERtotNONPAUSE_M_int = round($USERtotNONPAUSE_M, 2);
+ $USERtotNONPAUSE_M_int = intval("$USERtotNONPAUSE_M_int");
+ $USERtotNONPAUSE_S = ($USERtotNONPAUSE_M - $USERtotNONPAUSE_M_int);
+ $USERtotNONPAUSE_S = ($USERtotNONPAUSE_S * 60);
+ $USERtotNONPAUSE_S = round($USERtotNONPAUSE_S, 0);
+ if ($USERtotNONPAUSE_S < 10) {$USERtotNONPAUSE_S = "0$USERtotNONPAUSE_S";}
+ $USERtotNONPAUSE_MS = "$USERtotNONPAUSE_M_int:$USERtotNONPAUSE_S";
+ $pfUSERtotNONPAUSE_MS = sprintf("%6s", $USERtotNONPAUSE_MS);
+
+ $USERtotTOTAL_M = ($Stotal_sec / 60);
+ $USERtotTOTAL_M_int = round($USERtotTOTAL_M, 2);
+ $USERtotTOTAL_M_int = intval("$USERtotTOTAL_M_int");
+ $USERtotTOTAL_S = ($USERtotTOTAL_M - $USERtotTOTAL_M_int);
+ $USERtotTOTAL_S = ($USERtotTOTAL_S * 60);
+ $USERtotTOTAL_S = round($USERtotTOTAL_S, 0);
+ if ($USERtotTOTAL_S < 10) {$USERtotTOTAL_S = "0$USERtotTOTAL_S";}
+ $USERtotTOTAL_MS = "$USERtotTOTAL_M_int:$USERtotTOTAL_S";
+ $pfUSERtotTOTAL_MS = sprintf("%6s", $USERtotTOTAL_MS);
+
+
+ echo "| $Sfull_name | $Suser | $pfUSERtotTOTAL_MS | $pfUSERtotNONPAUSE_MS | $pfUSERtotPAUSE_MS | |$SstatusesHTML\n";
+ $m++;
+ }
+### END loop through each user ###
+
+
+###### LAST LINE FORMATTING ##########
+### BEGIN loop through each status ###
+$SUMstatusesHTML='';
+$TOTtotPAUSE=0;
+$n=0;
+while ($n < $j)
+ {
+ $Scalls=0;
+ $Sstatus=$sub_statusesARY[$n];
+ $SUMstatusTXT='';
+ ### BEGIN loop through each stat line ###
+ $i=0; $status_found=0;
+ while ($i < $rows_to_print)
+ {
+ if ($Sstatus=="$sub_status[$i]")
+ {
+ $Scalls = ($Scalls + $PCpause_sec[$i]);
+ $status_found++;
+ }
+ $i++;
+ }
+ ### END loop through each stat line ###
+ if ($status_found < 1)
+ {
+ $SUMstatusesHTML .= " 0 |";
+ }
+ else
+ {
+ $TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);
+
+ $USERsumstatPAUSE_M = ($Scalls / 60);
+ $USERsumstatPAUSE_M_int = round($USERsumstatPAUSE_M, 2);
+ $USERsumstatPAUSE_M_int = intval("$USERsumstatPAUSE_M_int");
+ $USERsumstatPAUSE_S = ($USERsumstatPAUSE_M - $USERsumstatPAUSE_M_int);
+ $USERsumstatPAUSE_S = ($USERsumstatPAUSE_S * 60);
+ $USERsumstatPAUSE_S = round($USERsumstatPAUSE_S, 0);
+ if ($USERsumstatPAUSE_S < 10) {$USERsumstatPAUSE_S = "0$USERsumstatPAUSE_S";}
+ $USERsumstatPAUSE_MS = "$USERsumstatPAUSE_M_int:$USERsumstatPAUSE_S";
+ $pfUSERsumstatPAUSE_MS = sprintf("%6s", $USERsumstatPAUSE_MS);
+
+ $SUMstatusTXT = sprintf("%8s", $pfUSERsumstatPAUSE_MS);
+ $SUMstatusesHTML .= " $SUMstatusTXT |";
+ }
+ $n++;
+ }
+### END loop through each status ###
+
+ $TOT_AGENTS = sprintf("%-4s", $m);
+
+ $TOTtotPAUSE_M = ($TOTtotPAUSE / 60);
+ $TOTtotPAUSE_M_int = round($TOTtotPAUSE_M, 2);
+ $TOTtotPAUSE_M_int = intval("$TOTtotPAUSE_M_int");
+ $TOTtotPAUSE_S = ($TOTtotPAUSE_M - $TOTtotPAUSE_M_int);
+ $TOTtotPAUSE_S = ($TOTtotPAUSE_S * 60);
+ $TOTtotPAUSE_S = round($TOTtotPAUSE_S, 0);
+ if ($TOTtotPAUSE_S < 10) {$TOTtotPAUSE_S = "0$TOTtotPAUSE_S";}
+ $TOTtotPAUSE_MS = "$TOTtotPAUSE_M_int:$TOTtotPAUSE_S";
+ $TOTtotPAUSE_MS = sprintf("%8s", $TOTtotPAUSE_MS);
+ while(strlen($TOTtotPAUSE_MS)>8) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
+
+ $TOTtotNONPAUSE_M = ($TOTtotNONPAUSE / 60);
+ $TOTtotNONPAUSE_M_int = round($TOTtotNONPAUSE_M, 2);
+ $TOTtotNONPAUSE_M_int = intval("$TOTtotNONPAUSE_M_int");
+ $TOTtotNONPAUSE_S = ($TOTtotNONPAUSE_M - $TOTtotNONPAUSE_M_int);
+ $TOTtotNONPAUSE_S = ($TOTtotNONPAUSE_S * 60);
+ $TOTtotNONPAUSE_S = round($TOTtotNONPAUSE_S, 0);
+ if ($TOTtotNONPAUSE_S < 10) {$TOTtotNONPAUSE_S = "0$TOTtotNONPAUSE_S";}
+ $TOTtotNONPAUSE_MS = "$TOTtotNONPAUSE_M_int:$TOTtotNONPAUSE_S";
+ $TOTtotNONPAUSE_MS = sprintf("%8s", $TOTtotNONPAUSE_MS);
+ while(strlen($TOTtotNONPAUSE_MS)>8) {$TOTtotNONPAUSE_MS = substr("$TOTtotNONPAUSE_MS", 0, -1);}
+
+ $TOTtotTOTAL_M = ($TOTtotTOTAL / 60);
+ $TOTtotTOTAL_M_int = round($TOTtotTOTAL_M, 2);
+ $TOTtotTOTAL_M_int = intval("$TOTtotTOTAL_M_int");
+ $TOTtotTOTAL_S = ($TOTtotTOTAL_M - $TOTtotTOTAL_M_int);
+ $TOTtotTOTAL_S = ($TOTtotTOTAL_S * 60);
+ $TOTtotTOTAL_S = round($TOTtotTOTAL_S, 0);
+ if ($TOTtotTOTAL_S < 10) {$TOTtotTOTAL_S = "0$TOTtotTOTAL_S";}
+ $TOTtotTOTAL_MS = "$TOTtotTOTAL_M_int:$TOTtotTOTAL_S";
+ $TOTtotTOTAL_MS = sprintf("%8s", $TOTtotTOTAL_MS);
+ while(strlen($TOTtotTOTAL_MS)>8) {$TOTtotTOTAL_MS = substr("$TOTtotTOTAL_MS", 0, -1);}
+
+
+
+echo "+-----------------+----------+--------+--------+--------+ +$sub_statusesHEAD\n";
+echo "| TOTALI AGENTS:$TOT_AGENTS |$TOTtotTOTAL_MS|$TOTtotNONPAUSE_MS|$TOTtotPAUSE_MS| |$SUMstatusesHTML\n";
+echo "+----------------------------+--------+--------+--------+ +$sub_statusesHEAD\n";
+
+echo "\n\n";
}
diff --git a/LANG_www/vicidial_it/AST_inboundEXTstats.php b/LANG_www/vicidial_it/AST_inboundEXTstats.php
new file mode 100644
index 00000000..1aa397b8
--- /dev/null
+++ b/LANG_www/vicidial_it/AST_inboundEXTstats.php
@@ -0,0 +1,400 @@
+ LICENSE: AGPLv2
+#
+# CHANGES
+# 60421-1450 - check GET/POST vars lines with isset to not trigger PHP NOTICES
+# 60620-1322 - Added variable filtering to eliminate SQL injection attack threat
+# - Added required user/pass to gain access to this page
+#
+
+require("dbconnect.php");
+
+$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
+$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
+$PHP_SELF=$_SERVER['PHP_SELF'];
+if (isset($_GET["group"])) {$group=$_GET["group"];}
+ elseif (isset($_POST["group"])) {$group=$_POST["group"];}
+if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
+ elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
+if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
+ elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
+if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
+ elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
+if (isset($_GET["INVIA"])) {$INVIA=$_GET["INVIA"];}
+ elseif (isset($_POST["INVIA"])) {$INVIA=$_POST["INVIA"];}
+
+$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
+$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
+
+ $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
+ if ($DB) {echo "|$stmt|\n";}
+ $rslt=mysql_query($stmt, $link);
+ $row=mysql_fetch_row($rslt);
+ $auth=$row[0];
+
+ if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
+ {
+ Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
+ Header("HTTP/1.0 401 Unauthorized");
+ echo "Username/Password non validi: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
+ exit;
+ }
+
+
+$NOW_DATE = date("Y-m-d");
+$NOW_TIME = date("Y-m-d H:i:s");
+$STARTtime = date("U");
+if (!isset($query_date)) {$query_date = $NOW_DATE;}
+if (!isset($server_ip)) {$server_ip = '10.10.11.20';}
+
+$stmt="select extension,full_number,inbound_name from inbound_numbers where server_ip='" . mysql_real_escape_string($server_ip) . "';";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$inbound_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $inbound_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $inbound[$i] =$row[0];
+ $fullnum[$i] =$row[1];
+ $inbname[$i] =$row[2];
+ $i++;
+ }
+?>
+
+
+
+
+
+\n";
+#echo"\n";
+echo "ASTERISK: Statistiche Chiamate In Entrata\n";
+echo "\n\n";
+
+echo "\n\n";
+
+
+if (!$group)
+{
+echo "\n\n";
+echo "SELEZIONARE UN NUMERO E UNA DATA QUI IN ALTO E CLICCARE SU INVIA\n";
+}
+
+else
+{
+
+
+echo "ASTERISK: Statistiche Chiamate In Entrata $NOW_TIME\n";
+
+echo "\n";
+echo "---------- TOTALI\n";
+
+$extenSQL = "and extension='" . mysql_real_escape_string($group) . "'";
+if (eregi("\*",$group))
+ {$extenSQL = "and extension LIKE \"%$group\"";}
+$stmt="select count(*),sum(length_in_sec) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$row=mysql_fetch_row($rslt);
+
+$TOTALcalls = sprintf("%10s", $row[0]);
+$average_hold_seconds = ($row[1] / $row[0]);
+$average_hold_seconds = round($average_hold_seconds, 0);
+$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
+
+echo "Totale chiamate ricevute da questo numero: $TOTALcalls\n";
+echo "Average Call Length(seconds) for all Calls: $average_hold_seconds\n";
+
+echo "\n";
+echo "---------- ABBATTUTE\n";
+
+$stmt="select count(*),sum(length_in_sec) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$row=mysql_fetch_row($rslt);
+
+$DROPcalls = sprintf("%10s", $row[0]);
+$DROPpercent = (($DROPcalls / $TOTALcalls) * 100);
+$DROPpercent = round($DROPpercent, 0);
+
+if ($row[0])
+ {
+ $average_hold_seconds = ($row[1] / $row[0]);
+ $average_hold_seconds = round($average_hold_seconds, 0);
+ $average_hold_seconds = sprintf("%10s", $average_hold_seconds);
+ }
+else {$DROPpercent=0; $average_hold_seconds=0;}
+echo "Total DROP Calls: (less than 10 seconds) $DROPcalls $DROPpercent%\n";
+echo "Average Call Length(seconds) for DROP Calls: $average_hold_seconds\n";
+
+
+##############################
+######### CALLS STATS
+
+echo "\n";
+echo "---------- CALL LISTINGS\n";
+echo "+----------------------+----------------------+--------+---------------------+\n";
+echo "| CALLERID | CALLERIDNAME | LENGTH | DATE TIME |\n";
+echo "+----------------------+----------------------+--------+---------------------+\n";
+
+$stmt="select number_dialed,caller_code,length_in_sec,start_time from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$users_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $users_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+
+ $CID = sprintf("%-20s", $row[0]);
+ $CIDname = sprintf("%-20s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
+ $datetime = sprintf("%-19s", $row[3]);
+ $USERavgTALK = $row[2];
+
+ $USERavgTALK_M = ($USERavgTALK / 60);
+ $USERavgTALK_M = round($USERavgTALK_M, 2);
+ $USERavgTALK_M_int = intval("$USERavgTALK_M");
+ $USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
+ $USERavgTALK_S = ($USERavgTALK_S * 60);
+ $USERavgTALK_S = round($USERavgTALK_S, 0);
+ if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
+ $USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
+ $USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
+
+ echo "| $CID | $CIDname | $USERavgTALK_MS | $datetime |\n";
+
+ $i++;
+ }
+
+echo "+----------------------+----------------------+--------+---------------------+\n";
+
+##############################
+######### TIME STATS
+
+if ($output == 'FULL')
+ {
+
+ echo "\n";
+ echo "---------- STATISTICHE TEMPO\n";
+
+ echo "\n";
+
+ $hi_hour_count=0;
+ $last_full_record=0;
+ $i=0;
+ $h=0;
+ while ($i <= 96)
+ {
+ $stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:00:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:14:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $hour_count[$i] = $row[0];
+ if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+ if ($hour_count[$i] > 0) {$last_full_record = $i;}
+ $stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:00:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:14:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $drop_count[$i] = $row[0];
+ $i++;
+
+
+ $stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:15:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:29:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $hour_count[$i] = $row[0];
+ if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+ if ($hour_count[$i] > 0) {$last_full_record = $i;}
+ $stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:15:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:29:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $drop_count[$i] = $row[0];
+ $i++;
+
+ $stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:30:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:44:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $hour_count[$i] = $row[0];
+ if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+ if ($hour_count[$i] > 0) {$last_full_record = $i;}
+ $stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:30:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:44:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $drop_count[$i] = $row[0];
+ $i++;
+
+ $stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:45:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $hour_count[$i] = $row[0];
+ if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+ if ($hour_count[$i] > 0) {$last_full_record = $i;}
+ $stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:45:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $drop_count[$i] = $row[0];
+ $i++;
+ $h++;
+ }
+
+ $hour_multiplier = (100 / $hi_hour_count);
+ #$hour_multiplier = round($hour_multiplier, 0);
+
+ echo "\n";
+ echo "GRAFICO AD INCREMENTO DI 15 MINUTI DEL TOTALE DELLE CHIAMATE\n";
+
+ $k=1;
+ $Mk=0;
+ $call_scale = '0';
+ while ($k <= 102)
+ {
+ if ($Mk >= 5)
+ {
+ $Mk=0;
+ $scale_num=($k / $hour_multiplier);
+ $scale_num = round($scale_num, 0);
+ $LENscale_num = (strlen($scale_num));
+ $k = ($k + $LENscale_num);
+ $call_scale .= "$scale_num";
+ }
+ else
+ {
+ $call_scale .= " ";
+ $k++; $Mk++;
+ }
+ }
+
+
+ echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
+ #echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
+ echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
+ echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
+
+ $ZZ = '00';
+ $i=0;
+ $h=4;
+ $hour= -1;
+ $no_lines_yet=1;
+
+ while ($i <= 96)
+ {
+ $char_counter=0;
+ $time = ' ';
+ if ($h >= 4)
+ {
+ $hour++;
+ $h=0;
+ if ($hour < 10) {$hour = "0$hour";}
+ $time = "+$hour$ZZ+";
+ }
+ if ($h == 1) {$time = " 15 ";}
+ if ($h == 2) {$time = " 30 ";}
+ if ($h == 3) {$time = " 45 ";}
+ $Ghour_count = $hour_count[$i];
+ if ($Ghour_count < 1)
+ {
+ if ( ($no_lines_yet) or ($i > $last_full_record) )
+ {
+ $do_nothing=1;
+ }
+ else
+ {
+ $hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
+ echo "|$time|";
+ $k=0; while ($k <= 102) {echo " "; $k++;}
+ echo "| $hour_count[$i] |\n";
+ }
+ }
+ else
+ {
+ $no_lines_yet=0;
+ $Xhour_count = ($Ghour_count * $hour_multiplier);
+ $Yhour_count = (99 - $Xhour_count);
+
+ $Gdrop_count = $drop_count[$i];
+ if ($Gdrop_count < 1)
+ {
+ $hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
+
+ echo "|$time|";
+ $k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
+ echo "*X"; $char_counter++;
+ $k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
+ while ($char_counter <= 101) {echo " "; $char_counter++;}
+ echo "| 0 | $hour_count[$i] |\n";
+
+ }
+ else
+ {
+ $Xdrop_count = ($Gdrop_count * $hour_multiplier);
+
+ # if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
+
+ $XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
+
+ $hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
+ $drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
+
+ echo "|$time|";
+ $k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
+ echo "D"; $char_counter++;
+ $k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
+ echo "X"; $char_counter++;
+ $k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
+ while ($char_counter <= 102) {echo " "; $char_counter++;}
+ echo "| $drop_count[$i] | $hour_count[$i] |\n";
+ }
+ }
+
+
+ $i++;
+ $h++;
+ }
+
+
+ echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
+
+
+ }
+
+
+
+
+}
+
+
+
+?>
+
+
+
\ No newline at end of file
diff --git a/LANG_www/vicidial_it/AST_timeonVDADall.php b/LANG_www/vicidial_it/AST_timeonVDADall.php
index cdf875b0..95a404c8 100644
--- a/LANG_www/vicidial_it/AST_timeonVDADall.php
+++ b/LANG_www/vicidial_it/AST_timeonVDADall.php
@@ -39,6 +39,9 @@
# 80822-1222 - Added option for display of customer phone number
# 81011-0335 - Fixed remote agent display bug
# 81022-1500 - Added inbound call stats display option
+# 81029-1023 - Changed drop percent calculation for multi-stat reports
+# 81029-1706 - Added pause code display if enabled per campaign
+# 81108-2337 - Added inbound-only section
#
header ("Content-type: text/html; charset=utf-8");
@@ -103,8 +106,8 @@ while ($i < $qm_conf_ct)
##### END SETTINGS LOOKUP #####
###########################################
-if (!isset($RR)) {$gRRroup=4;}
-if (!isset($group)) {$group='';}
+if (!isset($RR)) {$RR=40;}
+if (!isset($group)) {$group=''; $RR=40;}
if (!isset($usergroup)) {$usergroup='';}
if (!isset($UGdisplay)) {$UGdisplay=0;} # 0=no, 1=yes
if (!isset($UidORname)) {$UidORname=0;} # 0=id, 1=name
@@ -114,6 +117,8 @@ if (!isset($CALLSdisplay)) {$CALLSdisplay=1;} # 0=no, 1=yes
if (!isset($PHONEdisplay)) {$PHONEdisplay=0;} # 0=no, 1=yes
if (!isset($CUSTPHONEdisplay)) {$CUSTPHONEdisplay=0;} # 0=no, 1=yes
if (!isset($with_inbound)) {$with_inbound='N';} # 0=no, 1=yes
+if (!isset($PAUSEcodes)) {$PAUSEcodes='N';} # 0=no, 1=yes
+$ingroup_detail='';
function get_server_load($windows = false) {
$os = strtolower(PHP_OS);
@@ -310,9 +315,15 @@ if ($UGdisplay > 0)
if (!eregi('XXXX-ALL-ACTIVE-XXXX', $group))
{
echo " Inbound: |
![\"Pausa\"](\"../agc/images/vdc_LB_pause_OFF.gif\")
![\"Riprendi\"](\"../agc/images/vdc_LB_resume.gif\")
";
- var DiaLControl_auto_HTML_ready = "![\"Pausa\"](\"../agc/images/vdc_LB_pause.gif\")
![\"Riprendi\"](\"../agc/images/vdc_LB_resume_OFF.gif\")
";
- var DiaLControl_auto_HTML_OFF = "![\"Chiama](\"../agc/images/vdc_LB_dialnextnumber.gif\")
";
var image_blank = new Image();
image_blank.src="../agc/images/blank.gif";
@@ -2260,8 +2325,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
if (document.vicidial_form.xferoverride.checked==false)
{
- if (dial_prefix == 'X') {var temp_dial_prefix = '';}
- else {var temp_dial_prefix = dial_prefix;}
+ if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
+ else {var temp_dial_prefix = three_way_dial_prefix;}
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
@@ -2882,8 +2947,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
if (document.vicidial_form.xferoverride.checked==false)
{
- if (dial_prefix == 'X') {var temp_dial_prefix = '';}
- else {var temp_dial_prefix = dial_prefix;}
+ if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
+ else {var temp_dial_prefix = three_way_dial_prefix;}
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
@@ -3148,7 +3213,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
}
if (xmlhttp)
{
- manDiaLlog_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value +
+ manDiaLlog_query = "format=text&server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value +
"&user=" + user + "&pass=" + pass + "&campaign=" + campaign +
"&lead_id=" + document.vicidial_form.lead_id.value +
"&list_id=" + document.vicidial_form.list_id.value +
@@ -3164,7 +3229,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var MDlogResponse = null;
- // alert(xmlhttp.responseText);
+ // alert(xmlhttp.responseText);
MDlogResponse = xmlhttp.responseText;
var MDlogResponse_array=MDlogResponse.split("\n");
MDlogLINE = MDlogResponse_array[0];
@@ -3628,7 +3693,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
AutoDial_ReSume_PauSe('VDADpause');
- document.getElementById("DiaLControl").innerHTML = "![\"Chiama](\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\")
";
+ document.getElementById("DiaLControl").innerHTML = "