ViciDial/agc_2-X
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Added several VID options including VIDPROMPT options to the ALL_inbound AGI script for in-group call handling to allow callers to enter an ID number that would populate in the Vendor ID(vendor_lead_code) field and optionally search by it.

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git-svn-id: svn://192.168.202.10@1287 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-12-23 16:10:48 +00:00
parent 117f5ff823
commit 89a63aff07
14 changed files with 130 additions and 49 deletions
Download Patch File Download Diff File Expand all files Collapse all files
docs/VTIGER.txt
+9 -15
View File
@@ -1,6 +1,6 @@
VICIDIAL and Vtiger
Current VICIDIAL integration with Vtiger is for the 5.0.4 release version of Vtiger only (we also have beta support for Vtiger 5.1.0)
Current VICIDIAL integration with Vtiger is for the 5.1.0 release version of Vtiger only (we also have support for older Vtiger 5.0.4)
Current integration features:
- vicidial.php WEBFORM search for lead/account/vendor
@@ -81,15 +81,14 @@ NOTE: vtiger requires PHP5, APACHE2.2 and MySQL5,
mysql
GRANT ALL on vtigercrm504.* TO vtiger@'%' IDENTIFIED BY 'vtuser';
GRANT ALL on vtigercrm504.* TO vtiger@localhost IDENTIFIED BY 'vtuser';
create database vtigercrm504;
GRANT ALL on vtigercrm510.* TO vtiger@'%' IDENTIFIED BY 'vtuser';
GRANT ALL on vtigercrm510.* TO vtiger@localhost IDENTIFIED BY 'vtuser';
create database vtigercrm510;
quit
cd /usr/local/apache2/htdocs/
wget http://voxel.dl.sourceforge.net/sourceforge/vtigercrm/vtigercrm-5.0.4.tar.gz
gunzip vtigercrm-5.0.4.tar.gz
tar xvf vtigercrm-5.0.4.tar
wget http://sourceforge.net/projects/vtigercrm/files/vtiger%20CRM%205.1.0/vtigercrm-5.1.0.tar.gz
tar xvfz vtigercrm-5.1.0.tar.gz
chmod -R 0777 vtigercrm
cd vtigercrm
ls -l
@@ -97,17 +96,12 @@ ls -l
* enter contact info and click the START button at the bottom of the screen
* in system configuration set the database host to: <ip-address>
* database user/pass: vtiger/vtuser
* database name: vtigercrm504
* database name: vtigercrm510
* change default admin(vtadmin) and standarduser(vtuser) passwords
* click to install vtiger, then follow the on-screen instructions
# patch vtiger to fix issue with user synchronization and add click-to-dial:
cp /usr/src/astguiclient/trunk/extras/Vtiger504_vicidial_005.patch ./
patch -p1 < ./Vtiger504_vicidial_005.patch
NOTE: There is also now a patch for the 5.1.0 RC version of Vtiger that is
included with ViciDial: Vtiger510_vicidial_001_noclose.patch
cp /usr/src/astguiclient/trunk/extras/Vtiger510_vicidial_001_noclose.patch ./
patch -p1 < ./Vtiger510_vicidial_001_noclose.patch
cp /usr/src/astguiclient/trunk/extras/Vtiger510_vicidial_001_noclose.patch ./
patch -p1 < ./Vtiger510_vicidial_001_noclose.patch
docs/conf_examples/extensions.conf.sample
+17 -6
View File
@@ -237,20 +237,29 @@ exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)
;exten => _*NXXNXXXXXX*3429,6,Voicemail,u2000
; parameters for agi-VDAD_ALL_inbound.agi (9 fields separated by five dashes "-----"):
; 1. the method of call handling for the script:
; parameters for agi-VDAD_ALL_inbound.agi (upto 12 fields separated by five dashes "-----"):
; Below are the parameters needed for the script to be run properly
; 1. the method of call handling for the script:
; - CID - CID received, add record with phone number
; - CIDLOOKUP - Lookup CID to find record in whole system
; - CIDLOOKUPRL - Restrict lookup to one list
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
; - CLOSER - Closer calls from VICIDIAL fronters
; - ANI - ANI received, add record with phone number
; - CLOSER - Closer calls from VICIDIAL fronters
; - ANI - ANI received, add record with phone number (based on RBS T1s)
; - ANILOOKUP - Lookup ANI to find record in whole system
; - ANILOOKUPRL - Restrict lookup to one list
; - ANILOOKUPRC - Restrict lookup to one campaign's lists
; - VID - Add record with Vendor Lead Code received as argument 12
; - VIDLOOKUP - Lookup Vendor Lead Code received as argument 12 to find record in whole system
; - VIDLOOKUPRL - Restrict lookup to one list (argument 12)
; - VIDLOOKUPRC - Restrict lookup to one campaign's lists (argument 12)
; - VIDPROMPT - Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code
; - VIDPROMPTLOOKUP - Prompt Vendor Lead Code to User with IVR to find record in whole system
; - VIDPROMPTLOOKUPRL - Restrict lookup to one list
; - VIDPROMPTLOOKUPRC - Restrict lookup to one campaign's lists
; - 3DIGITID - Enter 3 digit code to go to agent
; - 4DIGITID - Enter 4 digit code to go to agent
; - 5DIGITID - Enter 5 digit code to go to agent
; - 10DIGITID - Enter 10 digit code to go to agent
; - XDIGITID - Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)
; 2. the method of searching for an available agent:
; - LO - Load Balance Overflow only (priority to home server)
; - LB - <default> Load Balance total system
@@ -264,6 +273,8 @@ exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; 11. the user to queue the call to for AGENTDIRECT in-group calls
; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID
;
; inbound VICIDIAL call with CID delivery through T1 PRI
;exten => 1234,1,Answer ; Answer the line
;exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
docs/conf_examples/extensions.conf.sample-1.4
+17 -6
View File
@@ -246,20 +246,29 @@ exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)
;exten => _*NXXNXXXXXX*3429,6,Voicemail,u2000
; parameters for agi-VDAD_ALL_inbound.agi (9 fields separated by five dashes "-----"):
; 1. the method of call handling for the script:
; parameters for agi-VDAD_ALL_inbound.agi (upto 12 fields separated by five dashes "-----"):
; Below are the parameters needed for the script to be run properly
; 1. the method of call handling for the script:
; - CID - CID received, add record with phone number
; - CIDLOOKUP - Lookup CID to find record in whole system
; - CIDLOOKUPRL - Restrict lookup to one list
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
; - CLOSER - Closer calls from VICIDIAL fronters
; - ANI - ANI received, add record with phone number
; - CLOSER - Closer calls from VICIDIAL fronters
; - ANI - ANI received, add record with phone number (based on RBS T1s)
; - ANILOOKUP - Lookup ANI to find record in whole system
; - ANILOOKUPRL - Restrict lookup to one list
; - ANILOOKUPRC - Restrict lookup to one campaign's lists
; - VID - Add record with Vendor Lead Code received as argument 12
; - VIDLOOKUP - Lookup Vendor Lead Code received as argument 12 to find record in whole system
; - VIDLOOKUPRL - Restrict lookup to one list (argument 12)
; - VIDLOOKUPRC - Restrict lookup to one campaign's lists (argument 12)
; - VIDPROMPT - Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code
; - VIDPROMPTLOOKUP - Prompt Vendor Lead Code to User with IVR to find record in whole system
; - VIDPROMPTLOOKUPRL - Restrict lookup to one list
; - VIDPROMPTLOOKUPRC - Restrict lookup to one campaign's lists
; - 3DIGITID - Enter 3 digit code to go to agent
; - 4DIGITID - Enter 4 digit code to go to agent
; - 5DIGITID - Enter 5 digit code to go to agent
; - 10DIGITID - Enter 10 digit code to go to agent
; - XDIGITID - Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)
; 2. the method of searching for an available agent:
; - LO - Load Balance Overflow only (priority to home server)
; - LB - <default> Load Balance total system
@@ -273,6 +282,8 @@ exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; 11. the user to queue the call to for AGENTDIRECT in-group calls
; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID
;
; inbound VICIDIAL call with CID delivery through T1 PRI
;exten => 1234,1,Answer ; Answer the line
;exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)