ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Added adaptive_percentmax_percentage campaign option and ADAPT_PERCENTMAX dial_method, fix for dropped cached counts

Browse Source 
git-svn-id: svn://192.168.202.10@3957 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2025-12-11 19:14:23 +00:00
parent 1ffa139948
commit 8c720d26bf
12 changed files with 97 additions and 33 deletions
Download Patch File Download Diff File Expand all files Collapse all files
bin/AST_VDadapt.pl
+31 -5
View File
@@ -63,9 +63,10 @@
# 240219-1514 - Added vicidial_live_inbound_agents.daily_limit parameter
# 250131-1624 - Modifications to fix cached hour counts for realtime report
# 250218-1613 - Modified master loop to use microseconds instead of a counter to execute drop/dial level/shared dialing functions
# 251205-0949 - Added adaptive_percentmax_percentage option and ADAPT_PERCENTMAX dial_method, fix for dropped cached counts
#
$build='250218-1613';
$build='251205-0949';
# constants
$DB=0; # Debug flag, set to 0 for no debug messages, On an active system this will generate lots of lines of output per minute
$US='__';
@@ -491,6 +492,7 @@ while ($master_loop < $CLIloops)
@adaptive_latest_server_time=@MT;
@adaptive_intensity=@MT;
@adaptive_dl_diff_target=@MT;
@adaptive_percentmax_percentage=@MT;
@campaign_changedate=@MT;
@campaign_stats_refresh=@MT;
@campaign_allow_inbound=@MT;
@@ -503,11 +505,11 @@ while ($master_loop < $CLIloops)
if ($CLIcampaign)
{
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,ofcom_uk_drop_calc,drop_call_seconds,drop_action,drop_inbound_group,incall_tally_threshold_seconds from vicidial_campaigns where campaign_id='$CLIcampaign'";
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,ofcom_uk_drop_calc,drop_call_seconds,drop_action,drop_inbound_group,incall_tally_threshold_seconds,adaptive_percentmax_percentage from vicidial_campaigns where campaign_id='$CLIcampaign'";
}
else
{
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,ofcom_uk_drop_calc,drop_call_seconds,drop_action,drop_inbound_group,incall_tally_threshold_seconds from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,ofcom_uk_drop_calc,drop_call_seconds,drop_action,drop_inbound_group,incall_tally_threshold_seconds,adaptive_percentmax_percentage from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -548,6 +550,7 @@ while ($master_loop < $CLIloops)
$drop_action[$rec_count] = $aryA[26];
$drop_inbound_group[$rec_count] = $aryA[27];
$incall_tally_threshold_seconds[$rec_count] = $aryA[28];
$adaptive_percentmax_percentage[$rec_count] = $aryA[29];
$rec_count++;
}
@@ -2777,7 +2780,7 @@ sub shared_agent_process
$camp_SHARED_SQL='';
$drop_SHARED_SQL='';
# Get list of active SHARED_ campaigns
$stmtA = "SELECT campaign_id,drop_inbound_group from vicidial_campaigns where active='Y' and dial_method IN('SHARED_RATIO','SHARED_ADAPT_HARD_LIMIT','SHARED_ADAPT_TAPERED','SHARED_ADAPT_AVERAGE');";
$stmtA = "SELECT campaign_id,drop_inbound_group from vicidial_campaigns where active='Y' and dial_method IN('SHARED_RATIO','SHARED_ADAPT_HARD_LIMIT','SHARED_ADAPT_TAPERED','SHARED_ADAPT_AVERAGE','SHARED_ADAPT_PERCENTMAX');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -3864,6 +3867,7 @@ sub calculate_drops
{
@aryA = $sthA->fetchrow_array;
$VL_this_hour_calls = $aryA[0];
$VCSdrops_today[$i] = ($VCSdrops_today[$i] + $VL_this_hour_calls);
}
$sthA->finish();
if ($DBX) {print "VCHC CACHED HOUR QUERY: |$sthArows|$VL_this_hour_calls|$stmtA|\n";}
@@ -6901,7 +6905,7 @@ sub calculate_dial_level
$differential_onemin[$i] = $stat_differential[$i];
}
if ( ($dial_method[$i] =~ /ADAPT_HARD_LIMIT|ADAPT_AVERAGE|ADAPT_TAPERED/) || ($force_test>0) )
if ( ($dial_method[$i] =~ /ADAPT_HARD_LIMIT|ADAPT_AVERAGE|ADAPT_TAPERED|ADAPT_PERCENTMAX/) || ($force_test>0) )
{
# Calculate the optimal dial_level differential for the past minute
$differential_target[$i] = ($differential_onemin[$i] + $adaptive_dl_diff_target[$i]);
@@ -6955,6 +6959,7 @@ sub calculate_dial_level
$adaptive_string .= " SERVER TIME: $current_hourmin\n";
$adaptive_string .= " LATE TARGET: $last_target_hour_final[$i] ($tapered_hours_left[$i] left|$tapered_rate[$i])\n";
$adaptive_string .= " INTENSITY: $adaptive_intensity[$i]\n";
$adaptive_string .= " PCT-MAX PCT: $adaptive_percentmax_percentage[$i]\n";
$adaptive_string .= " DLDIFF TARGET: $adaptive_dl_diff_target[$i]\n";
$adaptive_string .= "CURRENT STATS-\n";
$adaptive_string .= " AVG AGENTS: $agents_average_onemin[$i]\n";
@@ -7014,6 +7019,27 @@ sub calculate_dial_level
$adaptive_string .= " DROP RATE OVER LIMIT FOR TODAY! TAPERING DIAL LEVEL TO: $intensity_dial_level[$i]\n";
}
}
if ($dial_method[$i] =~ /ADAPT_PERCENTMAX/)
{
$temp_new_dial_level = sprintf("%.3f", ( ($adaptive_percentmax_percentage[$i] * $adaptive_maximum_level[$i]) / 100));
if ($temp_new_dial_level > $intensity_dial_level[$i])
{
$adaptive_string .= " DROP RATE OVER LAST HOUR LIMIT FOR TODAY! PERCENT-MAX DIAL LEVEL GREATER THAN CURRENT DIAL LEVEL, DOING NOTHING ($temp_new_dial_level > $intensity_dial_level[$i] |$adaptive_percentmax_percentage[$i]|$adaptive_maximum_level[$i])\n";
}
else
{
if ($temp_new_dial_level < 1)
{
$intensity_dial_level[$i] = "1.0";
$adaptive_string .= " DROP RATE OVER LAST HOUR LIMIT FOR TODAY! PERCENT-MAX LESS THAN 1, DIAL LEVEL TO: 1.0 ($temp_new_dial_level|$adaptive_percentmax_percentage[$i]|$adaptive_maximum_level[$i])\n";
}
else
{
$adaptive_string .= " DROP RATE OVER LIMIT FOR TODAY! PERCENT-MAX DIAL LEVEL TO: $temp_new_dial_level ($adaptive_percentmax_percentage[$i]|$adaptive_maximum_level[$i]) from $intensity_dial_level[$i]\n";
$intensity_dial_level[$i] = $temp_new_dial_level;
}
}
}
}
### BEGIN Dial Level Threshold Check ###
bin/AST_VDauto_dial.pl
+4 -3
View File
@@ -25,7 +25,7 @@
# It is good practice to keep this program running by placing the associated
# KEEPALIVE script running every minute to ensure this program is always running
#
# Copyright (C) 2024 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2025 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG:
# 50125-1201 - Changed dial timeout to 120 seconds from 180 seconds
@@ -161,9 +161,10 @@
# 240225-0951 - Added AUTONEXT hopper_hold_inserts option
# 240731-0814 - Fix for 2nd DB connection timing out while running
# 240917-1719 - Change multiple after-call processing to only run for active_voicemail_server
# 251205-1455 - Added SHARED_ADAPT_PERCENTMAX option
#
$build='240917-1719';
$build='251205-1455';
$script='AST_VDauto_dial';
### begin parsing run-time options ###
if (length($ARGV[0])>1)
@@ -582,7 +583,7 @@ while($one_day_interval > 0)
$agent_shared_campaigns_ct=0;
if ($allow_shared_dial > 0)
{
$stmtA = "SELECT campaign_id,drop_inbound_group,shared_dial_rank,auto_dial_level FROM vicidial_campaigns where active='Y' and dial_method IN('SHARED_RATIO','SHARED_ADAPT_HARD_LIMIT','SHARED_ADAPT_TAPERED','SHARED_ADAPT_AVERAGE') order by shared_dial_rank desc;";
$stmtA = "SELECT campaign_id,drop_inbound_group,shared_dial_rank,auto_dial_level FROM vicidial_campaigns where active='Y' and dial_method IN('SHARED_RATIO','SHARED_ADAPT_HARD_LIMIT','SHARED_ADAPT_TAPERED','SHARED_ADAPT_AVERAGE','SHARED_ADAPT_PERCENTMAX') order by shared_dial_rank desc;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;