ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Added Agent API function 'vm_message' allowing you to set the VM message to be played to a customer when the agent clicks on the VM button in the agent screen.

Browse Source 
git-svn-id: svn://192.168.202.10@3323 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-11-13 03:16:47 +00:00
parent a4341f4500
commit 8cddd49af2
5 changed files with 153 additions and 7 deletions
Download Patch File Download Diff File Expand all files Collapse all files
docs/AGENT_API.txt
+34 -1
View File
@@ -1,4 +1,4 @@
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2020-05-22
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2020-11-12
This document describes the functions of an API(Application Programming Interface)
for the VICIDIAL Agent screen. This functionality will be rather limited at first
@@ -39,6 +39,7 @@ switch_lead - for inbound calls, switches lead_id of live inbound call on agent
calls_in_queue_count - display a count of the calls waiting in queue for the specific agent
force_fronter_leave_3way - will send a command to fronter agent to leave-3way call that executing agent is on
force_fronter_audio_stop - will send a command to fronter agent session to stop any audio_playback playing on it
vm_message - set a custom voicemail message to be played when agent clicks the VM button on the agent screen
New scripts:
@@ -875,6 +876,38 @@ SUCCESS: switch_lead function set - 6666|12345|1234567890|TESTCAMP|12346
--------------------------------------------------------------------------------
vm_message -
IMPORTANT NOTES:
- Set the campaign "Answering Machine Message" setting to 'LTTagent' for this to work.
- There are some other campaign settings that can override this function, so you will want to disable 'AM Message Wildcards' and 'VM Message Groups'.
DESCRIPTION:
Set a custom voicemail message to be played when agent clicks the VM button on the agent screen
VALUES:
value -
REQUIRED, One audio file or multiple audio files(separated by pipes) to play when the call is sent to VM by the agent
lead_id -
OPTIONAL, The lead_id of the call that the agent is currently on, if populated it will validate that is the lead the agent is talking to
EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=vm_message&lead_id=12345&value=EXship01|EXship02|EXship03
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=vm_message&lead_id=12345&value=appointment_reminder2
RESPONSES:
ERROR: vm_message not valid - ||6666
ERROR: no user found - 6666
ERROR: agent_user is not logged in - 6666
ERROR: current call does not match lead_id submitted - 6666
ERROR: agent_user does not have a live call - 6666
SUCCESS: vm_message function set - 6666|12345|EXship01|EXship02|EXship03
--------------------------------------------------------------------------------
pause_code -