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Added Agent API function 'vm_message' allowing you to set the VM message to be played to a customer when the agent clicks on the VM button in the agent screen.

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git-svn-id: svn://192.168.202.10@3323 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-11-13 03:16:47 +00:00
parent a4341f4500
commit 8cddd49af2
5 changed files with 153 additions and 7 deletions
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www/agc/api.php
+112 -3
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@@ -100,10 +100,11 @@
# 190222-1152 - Added force_fronter_audio_stop function
# 190901-0952 - Added cid_choice option to transfer_conference function
# 200403-1510 - Added outbound_cid option to external_dial function
# 201112-2053 - Added vm_message function
#
$version = '2.14-66';
$build = '200403-1510';
$version = '2.14-67';
$build = '201112-2053';
$startMS = microtime();
@@ -303,7 +304,7 @@ if ($non_latin < 1)
$pass=preg_replace("/[^-_0-9a-zA-Z]/","",$pass);
$agent_user=preg_replace("/[^0-9a-zA-Z]/","",$agent_user);
$function = preg_replace("/[^-\_0-9a-zA-Z]/","",$function);
$value = preg_replace("/[^-\_0-9a-zA-Z]/","",$value);
$value = preg_replace("/[^-\|\_0-9a-zA-Z]/","",$value);
$focus = preg_replace("/[^-\_0-9a-zA-Z]/","",$focus);
$preview = preg_replace("/[^-\_0-9a-zA-Z]/","",$preview);
$notes = preg_replace("/\+/"," ",$notes);
@@ -4040,6 +4041,114 @@ if ($function == 'switch_lead')
################################################################################
### BEGIN - vm_message - set a custom voicemail message to be played when agent clicks the VM button on the agent screen
################################################################################
if ($function == 'vm_message')
{
if ( ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) or (strlen($value)<1) )
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("vm_message not valid");
echo "$result: $result_reason - $lead_id|$value|$agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
else
{
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
echo "$result: $result_reason - $lead_id|$user|$function|$VUuser_group\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
$processed=0;
$SUCCESS=0;
if (strlen($alt_user)>1)
{
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
{
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$agent_user = $row[0];
}
else
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("no user found");
echo "$result: $result_reason - $alt_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
{
$stmt = "select lead_id,callerid,campaign_id from vicidial_live_agents where user='$agent_user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$current_lead_id = $row[0];
$callerid = $row[1];
$campaign_id = $row[2];
if ( ($current_lead_id > 0) and (strlen($callerid)>15) )
{
if (strlen($lead_id) < 1) {$lead_id = $current_lead_id;}
if ($current_lead_id == $lead_id)
{
$stmt="INSERT INTO vicidial_lead_messages (lead_id,call_date,user,message_entry) values('$lead_id',NOW(),'$user','$value');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
$result = _QXZ("SUCCESS");
$result_reason = _QXZ("vm_message function set");
$data = "$lead_id|$value";
echo "$result: $result_reason - $agent_user|$data|\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
else
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("current call does not match lead_id submitted");
$data = "$lead_id|$current_lead_id";
echo "$result: $result_reason - $agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
else
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("agent_user does not have a live call");
echo "$result: $result_reason - $agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
else
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("agent_user is not logged in");
echo "$result: $result_reason - $agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
}
################################################################################
### END - vm_message
################################################################################
################################################################################
### BEGIN - pause_code - set a pause code for an agent that is already paused
################################################################################