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Added SWAP_PARK_CUSTOMER|SWAP_PARK_XFER|HANGUP_XFER_GRAB_CUSTOMER options for park_call Agent API function

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git-svn-id: svn://192.168.202.10@3840 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2024-06-26 03:16:51 +00:00
parent e7b11c9e46
commit 9843b6256c
3 changed files with 23 additions and 4 deletions
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docs/AGENT_API.txt
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AGENT API DOCUMENT Started: 2008-07-03 Updated: 2024-04-29
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2024-06-24
This document describes the functions of an API(Application Programming Interface)
for the VICIDIAL Agent screen. This functionality will be rather limited at first
@@ -670,6 +670,9 @@ VALUES:
GRAB_IVR_CUSTOMER - grab customer from the park ivr and send them to the agent session
PARK_XFER - send third party call to the park extension as defined in the campaign the agent is logged into
GRAB_XFER - grab third party call from the park extension and send them to the agent session
SWAP_PARK_CUSTOMER - send customer to the park extension and grab third party call from the park extension and send them to the agent session
SWAP_PARK_XFER - send third party call to the park extension and grab customer from the park extension and send them to the agent session
HANGUP_XFER_GRAB_CUSTOMER - hangup the third party line and grab customer from park extension
EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=park_call&value=PARK_CUSTOMER