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Added DIAL status for manual dial agent calls that have not been answered in Real-Time Report and Non-Agent API functions

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git-svn-id: svn://192.168.202.10@2780 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2017-06-15 04:37:47 +00:00
parent 77dd548873
commit 99cd88a561
5 changed files with 158 additions and 34 deletions
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docs/NON-AGENT_API.txt
+8 -7
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@@ -1,4 +1,4 @@
NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2017-06-09
NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2017-06-14
This document describes the functions of an API(Application Programming
Interface) for all functions NOT directly relating to the VICIDIAL Agent screen.
@@ -128,6 +128,7 @@ Changes:
170527-2254 - Fix for rare inbound logging issue #1017
170601-0747 - Added add_to_hopper options to update_lead function
170609-1107 - Added ccc_lead_info function
170615-0006 - Added DIAL status for manual dial agent calls that have not been answered, to 4 functions
API Functions use the 'function' variable
@@ -442,8 +443,8 @@ ERROR: user_group_status USER DOES NOT HAVE PERMISSION TO GET USER GROUP INFO -
ERROR: user_group_status INVALID SEARCH PARAMETERS - 6666||
A SUCCESS response will not show "SUCCESS", but instead will just print the results in the following format:
usergroups|calls_waiting|agents_logged_in|agents_in_calls|agents_waiting|agents_paused|agents_in_dead_calls|agents_in_dispo
ADMIN AGENT|0|1|0|1|0|0|0
usergroups|calls_waiting|agents_logged_in|agents_in_calls|agents_waiting|agents_paused|agents_in_dead_calls|agents_in_dispo|agents_in_dial
ADMIN AGENT|0|1|0|1|0|0|0|0
@@ -473,8 +474,8 @@ ERROR: in_group_status USER DOES NOT HAVE PERMISSION TO GET IN-GROUP INFO - 6666
ERROR: in_group_status INVALID SEARCH PARAMETERS - 6666||
A SUCCESS response will not show "SUCCESS", but instead will just print the results in the following format:
ingroups,total_calls,calls_waiting,agents_logged_in,agents_in_calls,agents_waiting,agents_paused,agents_in_dispo
SALESLINE SUPPORT,31,0,75,54,0,20,1
ingroups,total_calls,calls_waiting,agents_logged_in,agents_in_calls,agents_waiting,agents_paused,agents_in_dispo,agents_in_dial
SALESLINE SUPPORT,31,0,75,54,0,20,1,0
@@ -507,7 +508,7 @@ INCALL,M4050908070000012345,12345,TESTCAMP,1,Test Agent,AGENTS,3,LOGIN,,72755512
INCALL|M4181606420000000104|104|TESTBLND|1|Admin|ADMIN|9|BRK2|DEAD|3125551212|123457|8600051
PAUSED||105|TESTBLND|1|Admin|ADMIN|9||PREVIEW|9545551212|123458|8600052
NOTE: real_time_sub_status field can consist of: DEAD, DISPO, 3-WAY, PARK, RING, PREVIEW or it can be empty
NOTE: real_time_sub_status field can consist of: DEAD, DISPO, 3-WAY, PARK, RING, PREVIEW, DIAL or it can be empty
@@ -1436,7 +1437,7 @@ user,campaign_id,session_id,status,lead_id,callerid,calls_today,full_name,user_g
6666,TESTCAMP,8600051,INCALL,1079409,M2260919190001079409,1,Admin,ADMIN,9,LOGIN,DEAD
4545,TESTCAMP,8600052,PAUSED,0,,0,4545,MIKESGROUP,8,LOGIN,
NOTE: real_time_sub_status field can consist of: DEAD, DISPO, 3-WAY, PARK, RING, PREVIEW or it can be empty
NOTE: real_time_sub_status field can consist of: DEAD, DISPO, 3-WAY, PARK, RING, PREVIEW, DIAL or it can be empty