diff --git a/UPGRADE b/UPGRADE index d7feb93b..7a23a0ac 100644 --- a/UPGRADE +++ b/UPGRADE @@ -170,6 +170,10 @@ OTHER CHANGES: 41. Added custom default field names for fields in the agent interface. Defined in the Admin System Settings +42. Added new code to help deal with agents on poor network connections. New + vicidial.php option is $conf_check_attempts + + diff --git a/www/agc/options-example.php b/www/agc/options-example.php index 6bf5ca0f..844847f5 100644 --- a/www/agc/options-example.php +++ b/www/agc/options-example.php @@ -37,6 +37,7 @@ $DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DIAL by default if enabled for $AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option $disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen $hide_timeclock_link = '0'; # set to 1 to hide the timeclock link on the agent login screen +$conf_check_attempts = '3'; # number of attempts to try before loosing webserver connection, for bad network setups $TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen diff --git a/www/agc/vicidial.php b/www/agc/vicidial.php index b98150e4..8dcf9bbb 100644 --- a/www/agc/vicidial.php +++ b/www/agc/vicidial.php @@ -297,10 +297,11 @@ # 100527-2212 - Added API send_dtmf, transfer_conference and park_call functions # 100616-1622 - Allowed longer manual dial numbers # 100622-2209 - Added field labels +# 100625-1118 - Added poor-network-connection-mitigating code # -$version = '2.4-275'; -$build = '100622-2209'; +$version = '2.4-276'; +$build = '100625-1118'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=66; $one_mysql_log=0; @@ -444,6 +445,7 @@ else $AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option $disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen $hide_timeclock_link = '0'; # set to 1 to hide the timeclock link on the agent login screen + $conf_check_attempts = '3'; # number of attempts to try before loosing webserver connection, for bad network setups $TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen @@ -2959,6 +2961,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var EAalt_phone_notes=''; var EAalt_phone_active=''; var EAalt_phone_count=''; + var conf_check_attempts = ''; + var conf_check_attempts_cleanup = ''; var blind_monitor_warning=''; var blind_monitor_message=''; var blind_monitor_filename=''; @@ -3521,6 +3525,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { if (typeof(xmlhttprequestcheckconf) == "undefined") { //alert (xmlhttprequestcheckconf == xmlhttpSendConf); + xmlhttprequestcheckconf_wait = 0; custchannellive--; if ( (agentcallsstatus == '1') || (callholdstatus == '1') ) { @@ -3567,8 +3572,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); xmlhttprequestcheckconf.send(checkconf_query); xmlhttprequestcheckconf.onreadystatechange = function() - { - if (xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200) + { + if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200) { var check_conf = null; var LMAforce = taskforce; @@ -4012,14 +4017,47 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} {blind_monitoring_now=0;} } } + delete xmlhttprequestcheckconf; xmlhttprequestcheckconf = undefined; - delete xmlhttprequestcheckconf; + } + else if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status != 200) + { + // Cleanup after AJAX Request returns error. + // alert("Status: " + xmlhttprequestcheckconf.status); + delete xmlhttprequestcheckconf; + xmlhttprequestcheckconf = undefined; } } } } + else + { + if (xmlhttprequestcheckconf) + { + xmlhttprequestcheckconf_wait++; + if (xmlhttprequestcheckconf_wait >= conf_check_attempts) + { + // Abort AJAX Request, due to timeout. + // The handler must take care of cleanup. + // alert("xmlhttprequestcheckconf: Abort (Wait > 3 sec)"); + xmlhttprequestcheckconf.abort(); + } + } + if (xmlhttprequestcheckconf_wait >= conf_check_attempts_cleanup) + { + // In case the handler function fails to do cleanup, cleanup manually. + xmlhttprequestcheckconf_wait = 0; + delete xmlhttprequestcheckconf; + xmlhttprequestcheckconf = undefined; + } + else + { + xmlhttprequestcheckconf = undefined; + } + } } + // ################################################################################ // Send MonitorConf/StopMonitorConf command for recording of conferences function conf_send_recording(taskconfrectype,taskconfrec,taskconffile) @@ -11235,7 +11273,7 @@ else div.text_input {overflow: auto; font-size: 10px; font-family: sans-serif;} .body_text {font-size: 13px; font-family: sans-serif;} .queue_text_red {font-size: 12px; font-family: sans-serif; font-weight: bold; color: red} - .queue_text {font-size: 12px; font-family: sans-serif; color: black} + .queue_text {font-size: 12px; font-family: sans-serif; color: black; text-decoration:none} .preview_text {font-size: 13px; font-family: sans-serif; background: #CCFFCC} .preview_text_red {font-size: 13px; font-family: sans-serif; background: #FFCCCC} .body_small {font-size: 11px; font-family: sans-serif;} @@ -11270,7 +11308,8 @@ $zi=1; - + Logged in as User +     0) {echo "TERRITORIES     \n";} ?>