From 9bb501b38d0a3ff801605072e20a4bf347e96854 Mon Sep 17 00:00:00 2001 From: mattf Date: Thu, 24 May 2018 11:11:58 +0000 Subject: [PATCH] documentation fix for manual dial routing initiated recordings git-svn-id: svn://192.168.202.10@2992 3d104415-ff17-0410-8863-d5cf3c621b8a --- www/vicidial/help_documentation.txt | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/www/vicidial/help_documentation.txt b/www/vicidial/help_documentation.txt index 228035de..75164d0e 100644 --- a/www/vicidial/help_documentation.txt +++ b/www/vicidial/help_documentation.txt @@ -1,4 +1,4 @@ -# version: 201805201753 +# version: 201805240701 users-user User ID This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length. users-pass Password This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters. users-force_change_password Force Change Password If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage. Default is N. @@ -214,7 +214,7 @@ campaigns-campaign_rec_exten Campaign Rec extension This field allows for a campaigns-campaign_recording Campaign Recording This menu allows you to choose what level of recording is allowed on this campaign. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. For ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on very short recordings and reduce system load. campaigns-campaign_rec_filename Campaign Rec Filename This field allows you to customize the name of the recording when Campaign recording is ONDEMAND or ALLCALLS. The allowed variables are CAMPAIGN INGROUP CUSTPHONE FULLDATE TINYDATE EPOCH AGENT VENDORLEADCODE LEADID CALLID RECID. If your dialers have --POST recording processing enabled, you can also use POSTVLC POSTSP POSTARRD3 POSTSTATUS. These POST options will alter the recording file name after the call has been finished and will replace the post variable with the value from the default fields. The default is FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is CAMPAIGN_TINYDATE_CUSTPHONE which would look like this TESTCAMP_51020103108_3125551212. The resulting filename must be less than 90 characters in length. campaigns-allcalls_delay Recording Delay For ALLCALLS and ALLFORCE recording only. This setting will delay the starting of the recording on all calls for the number of seconds specified in this field. Default is 0. -campaigns-routing_initiated_recordings Routing Initiated Recording This option, if enabled, allows you to have the call routing script for Outbound auto-dial calls trigger the agent call recording instead of the agent screen. This option will only work if the recording option is set to ALLCALLS or ALLFORCE. This will not work with agent manual dialed calls. Default is N for disabled. +campaigns-routing_initiated_recordings Routing Initiated Recording This option, if enabled, allows you to have the call routing script for Outbound auto-dial calls trigger the agent call recording instead of the agent screen. This option will only work if the recording option is set to ALLCALLS or ALLFORCE. This will work with agent manual dialed calls only if the recording delay is also set to 0. Default is N for disabled. campaigns-per_call_notes Call Notes Per Call Setting this option to ENABLED will allow agents to enter in notes for every call they handle in the agent interface. The notes entry field will appear below the Comments field in the agent interface. Also, if the Agent User Group is allowed to view Call Logs then the agent will be able to view past call notes for a lead at any time. Default is DISABLED. campaigns-comments_all_tabs Comments All Tabs Setting this option to ENABLED will display the Comments field on all tabs in the main agent screen. Default is DISABLED. campaigns-comments_dispo_screen Comments Dispo Screen Setting this option to ENABLED will display the Comments field at the top of the agent disposition screen. If the REPLACE_CALL_NOTES option is selected, then the Comments field will replace the Call Notes field on the disposition screen if Per Call Notes is enabled. Default is DISABLED.