| ";
+
+ if ($DB > 0)
+ {
+ echo " \n"; + echo "$group_ct|$group_string|$group_SQL\n"; + echo " \n"; + echo "$shift|$query_date|$end_date\n"; + echo " \n"; + } + + echo "\n\n"; + + echo " \n\n";
+ }
+
+if ($group_ct < 1)
+ {
+ echo "\n\n";
+ echo "PLEASE SELECT A CAMPAIGN AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
+ }
+
+else
+ {
+ if ($shift == 'ALL')
+ {
+ $Gct_default_start = "0";
+ $Gct_default_stop = "2400";
+ }
+ else
+ {
+ $stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$shift';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $calltimes_to_print = mysql_num_rows($rslt);
+ if ($calltimes_to_print > 0)
+ {
+ $row=mysql_fetch_row($rslt);
+ $Gct_default_start = $row[3];
+ $Gct_default_stop = $row[4];
+ $Gct_sunday_start = $row[5];
+ $Gct_sunday_stop = $row[6];
+ $Gct_monday_start = $row[7];
+ $Gct_monday_stop = $row[8];
+ $Gct_tuesday_start = $row[9];
+ $Gct_tuesday_stop = $row[10];
+ $Gct_wednesday_start = $row[11];
+ $Gct_wednesday_stop = $row[12];
+ $Gct_thursday_start = $row[13];
+ $Gct_thursday_stop = $row[14];
+ $Gct_friday_start = $row[15];
+ $Gct_friday_stop = $row[16];
+ $Gct_saturday_start = $row[17];
+ $Gct_saturday_stop = $row[18];
+ }
+ else
+ {
+ $Gct_default_start = "0";
+ $Gct_default_stop = "2400";
+ }
+ }
+ $h=0;
+ $hh=0;
+ while ($h < $interval_count)
+ {
+ if ($interval_count>=96)
+ {
+ if ($hf < 45)
+ {
+ $hf = ($hf + 15);
+ }
+ else
+ {
+ $hf = "00";
+ if ($h > 0)
+ {$hh++;}
+ }
+ $H_test = "$hh$hf";
+ }
+ if ($interval_count==48)
+ {
+ if ($hf < 30)
+ {
+ $hf = ($hf + 30);
+ }
+ else
+ {
+ $hf = "00";
+ if ($h > 0)
+ {$hh++;}
+ }
+ $H_test = "$hh$hf";
+ }
+ if ($interval_count<=24)
+ {
+ $H_test = $h . "00";
+ }
+ if ( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) )
+ {
+ $Hcalltime[$h]++;
+ $Hcalltime_HHMM[$h] = "$H_test";
+ }
+ if ($DB)
+ {echo "( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) ) $hh $hf\n";}
+ $h++;
+ }
+
+ $query_date_BEGIN = "$query_date 00:00:00";
+ $query_date_END = "$end_date 23:59:59";
+
+
+ $MAIN .= "Outbound Summary Interval Report: $group_string $NOW_TIME\n";
+
+
+
+
+ ##### Loop through each campaign and gether stats
+ if ($group_ct > 0)
+ {
+ $MAIN .= "\n";
+ $MAIN .= "---------- MULTI-CAMPAIGN BREAKDOWN:\n";
+ $MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+ $MAIN .= "| | | SYSTEM | AGENT | | | NO | | AGENT | AGENT |\n";
+ $MAIN .= "| | TOTAL | RELEASE| RELEASE| SALE | DNC | ANSWER | DROP | LOGIN | PAUSE |\n";
+ $MAIN .= "| CAMPAIGN | CALLS | CALLS | CALLS | CALLS | CALLS | PERCENT| PERCENT| TIME(H:M:S)| TIME(H:M:S)|\n";
+ $MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+
+ $i=0;
+ $TOTcalls_count=0;
+ $TOTsystem_count=0;
+ $TOTagent_count=0;
+ $TOTptp_count=0;
+ $TOTrtp_count=0;
+ $TOTna_count=0;
+ $TOTdrop_count=0;
+ $TOTagent_login_sec=0;
+ $TOTagent_pause_sec=0;
+ $SUBoutput='';
+
+ while($i < $group_ct)
+ {
+ $u=0;
+
+ ##### Gather Agent time records
+ $stmt="select event_time,UNIX_TIMESTAMP(event_time),campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and campaign_id IN('$group_drop[$i]','$group[$i]');";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $AGENTtime_to_print = mysql_num_rows($rslt);
+ $s=0;
+ while ($s < $AGENTtime_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $inTOTALsec = ($row[3] + $row[4] + $row[5] + $row[6]);
+ $ATcall_date[$s] = $row[0];
+ $ATepoch[$s] = $row[1];
+ $ATcampaign_id[$s] = $row[2];
+ $ATpause_sec[$s] = $row[3];
+ $ATagent_sec[$s] = $inTOTALsec;
+ $s++;
+ }
+
+ ##### Gather outbound calls
+ $stmt = "SELECT status,length_in_sec,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,uniqueid,lead_id from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $calls_to_parse = mysql_num_rows($rslt);
+ $p=0;
+ while ($p < $calls_to_parse)
+ {
+ $row=mysql_fetch_row($rslt);
+ $CPstatus[$u] = $row[0];
+ $CPlength_in_sec[$u] = $row[1];
+ $CPcall_date[$u] = $row[2];
+ $CPepoch[$u] = $row[3];
+ $CPphone_number[$u] = $row[4];
+ $CPcampaign_id[$u] = $row[5];
+ $CPvicidial_id[$u] = $row[6];
+ $CPlead_id[$u] = $row[7];
+ $TESTlead_id[$u] = $row[7];
+ $TESTuniqueid[$u] = $row[6];
+ $CPin_out[$u] = 'OUT';
+ $p++;
+ $u++;
+ }
+
+ $group_drop[$i]='';
+ if (eregi("YES",$include_rollover))
+ {
+ ##### Gather inbound calls from drop inbound group if selected
+ $stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $in_groups_to_print = mysql_num_rows($rslt);
+ if ($in_groups_to_print > 0)
+ {
+ $row=mysql_fetch_row($rslt);
+ $group_drop[$i] = $row[0];
+ $rollover_groups_count++;
+ }
+
+ $length_in_secZ=0;
+ $queue_secondsZ=0;
+ $agent_alert_delayZ=0;
+ $stmt="select status,length_in_sec,queue_seconds,agent_alert_delay,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,closecallid,lead_id,uniqueid from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and campaign_id='$group_drop[$i]';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $INallcalls_to_printZ = mysql_num_rows($rslt);
+ $y=0;
+ while ($y < $INallcalls_to_printZ)
+ {
+ $row=mysql_fetch_row($rslt);
+
+ $k=0;
+ $front_call_found=0;
+ while($k < $p)
+ {
+ if ($TESTuniqueid[$k] == $row[10])
+ {$front_call_found++;}
+ $k++;
+ }
+ if ($front_call_found > 0)
+ {
+ $length_in_secZ = $row[1];
+ $queue_secondsZ = $row[2];
+ $agent_alert_delayZ = $row[3];
+
+ $TOTALdelay = round($agent_alert_delayZ / 1000);
+ $thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
+ if ($thiscallsec < 0)
+ {$thiscallsec = 0;}
+ $inTOTALsec = ($inTOTALsec + $thiscallsec);
+
+ $CPstatus[$u] = $row[0];
+ $CPlength_in_sec[$u] = $inTOTALsec;
+ $CPcall_date[$u] = $row[4];
+ $CPepoch[$u] = $row[5];
+ $CPphone_number[$u] = $row[6];
+ $CPcampaign_id[$u] = $row[7];
+ $CPvicidial_id[$u] = $row[8];
+ $CPlead_id[$u] = $row[9];
+ $CPin_out[$u] = 'IN';
+ $u++;
+ }
+ $y++;
+ }
+ }
+
+
+ $out_of_call_time=0;
+ $length_in_sec[$i]=0;
+ $queue_seconds[$i]=0;
+ $agent_sec[$i]=0;
+ $pause_sec[$i]=0;
+ $talk_sec[$i]=0;
+ $calls_count[$i]=0;
+ $calls_count_IN[$i]=0;
+ $drop_count[$i]=0;
+ $drop_count_OUT[$i]=0;
+ $system_count[$i]=0;
+ $agent_count[$i]=0;
+ $ptp_count[$i]=0;
+ $rtp_count[$i]=0;
+ $na_count[$i]=0;
+ $answer_count[$i]=0;
+ $max_queue_seconds[$i]=0;
+ $Hlength_in_sec=$MT;
+ $Hqueue_seconds=$MT;
+ $Hagent_sec=$MT;
+ $Hpause_sec=$MT;
+ $Htalk_sec=$MT;
+ $Hcalls_count=$MT;
+ $Hcalls_count_IN=$MT;
+ $Hdrop_count=$MT;
+ $Hdrop_count_OUT=$MT;
+ $Hsystem_count=$MT;
+ $Hagent_count=$MT;
+ $Hptp_count=$MT;
+ $Hrtp_count=$MT;
+ $Hna_count=$MT;
+ $Hanswer_count=$MT;
+ $Hmax_queue_seconds=$MT;
+ $hTOTALcalls = 0;
+ $hANSWERcalls = 0;
+ $hSUMagent = 0;
+ $hSUMpause = 0;
+ $hSUMtalk = 0;
+ $hAVGtalk = 0;
+ $hSUMqueue = 0;
+ $hAVGqueue = 0;
+ $hMAXqueue = 0;
+ $hDROPcalls = 0;
+ $hPRINT = 0;
+ $hTOTcalls_count = 0;
+ $hTOTsystem_count = 0;
+ $hTOTagent_count = 0;
+ $hTOTptp_count = 0;
+ $hTOTrtp_count = 0;
+ $hTOTna_count = 0;
+ $hTOTanswer_count = 0;
+ $hTOTagent_sec = 0;
+ $hTOTpause_sec = 0;
+ $hTOTtalk_sec = 0;
+ $hTOTtalk_avg = 0;
+ $hTOTqueue_seconds = 0;
+ $hTOTqueue_avg = 0;
+ $hTOTmax_queue_seconds = 0;
+ $hTOTdrop_count = 0;
+
+ ##### Parse through the agent time records to tally the time
+ $p=0;
+ while ($p < $s)
+ {
+ $call_date = explode(" ", $ATcall_date[$p]);
+ $call_time = ereg_replace("[^0-9]","",$call_date[1]);
+ $epoch = $ATepoch[$p];
+ $Cwday = date("w", $epoch);
+
+ $CTstart = $Gct_default_start . "00";
+ $CTstop = $Gct_default_stop . "59";
+
+ if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
+ {$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
+ if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
+ {$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
+ if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
+ {$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
+ if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
+ {$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
+ if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
+ {$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
+ if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
+ {$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
+ if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
+ {$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
+
+ $Chour = date("G", $epoch);
+ $Cmin = date("i", $epoch);
+ if ($interval_count==96)
+ {
+ $ChourX = ($Chour * 4);
+ if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
+ if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
+ if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
+ if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
+ $Chour = ($ChourX + $CminX);
+ }
+ if ($interval_count==48)
+ {
+ $ChourX = ($Chour * 2);
+ if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
+ if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
+ $Chour = ($ChourX + $CminX);
+ }
+
+ if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
+ {
+ $agent_sec[$i] = ($agent_sec[$i] + $ATagent_sec[$p]);
+ $Hagent_sec[$Chour] = ($Hagent_sec[$Chour] + $ATagent_sec[$p]);
+ $pause_sec[$i] = ($pause_sec[$i] + $ATpause_sec[$p]);
+ $Hpause_sec[$Chour] = ($Hpause_sec[$Chour] + $ATpause_sec[$p]);
+
+ $Hcalltime[$Chour]++;
+
+ if ($print_calls > 0)
+ {
+ echo "$row[5]\t$row[6]\t$TEMPtalk\n";
+ $PCtemptalk = ($PCtemptalk + $TEMPtalk);
+ }
+ $q++;
+ }
+ else
+ {$out_of_call_time++;}
+ if ($DB)
+ {echo "$Hcalltime[$Chour] | AGENT: $agent_sec[$i] PAUSE: $pause_sec[$i]\n";}
+ $p++;
+ }
+
+
+
+
+
+
+ ##### Parse through call records to tally the counts
+ $p=0;
+ while ($p < $u)
+ {
+ $call_date = explode(" ", $CPcall_date[$p]);
+ $call_time = ereg_replace("[^0-9]","",$call_date[1]);
+ $epoch = $CPepoch[$p];
+ $Cwday = date("w", $epoch);
+
+ $CTstart = $Gct_default_start . "00";
+ $CTstop = $Gct_default_stop . "59";
+
+ if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
+ {$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
+ if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
+ {$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
+ if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
+ {$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
+ if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
+ {$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
+ if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
+ {$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
+ if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
+ {$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
+ if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
+ {$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
+
+ $Chour = date("G", $epoch);
+ $Cmin = date("i", $epoch);
+ if ($interval_count==96)
+ {
+ $ChourX = ($Chour * 4);
+ if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
+ if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
+ if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
+ if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
+ $Chour = ($ChourX + $CminX);
+ }
+ if ($interval_count==48)
+ {
+ $ChourX = ($Chour * 2);
+ if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
+ if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
+ $Chour = ($ChourX + $CminX);
+ }
+
+ if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
+ {
+ $calls_count[$i]++;
+ $length_in_sec[$i] = ($length_in_sec[$i] + $CPlength_in_sec[$p]);
+ $Hlength_in_sec[$Chour] = ($Hlength_in_sec[$Chour] + $row[1]);
+ $Hqueue_seconds[$Chour] = ($Hqueue_seconds[$Chour] + $row[2]);
+ $TEMPtalk = $CPlength_in_sec[$p];
+ if ($TEMPtalk < 0) {$TEMPtalk = 0;}
+ $talk_sec[$i] = ($talk_sec[$i] + $TEMPtalk);
+ $Htalk_sec[$Chour] = ($Htalk_sec[$Chour] + $TEMPtalk);
+
+ $Hcalls_count[$Chour]++;
+ if (eregi("DROP",$CPstatus[$p]))
+ {
+ if ($CPin_out[$p] == 'OUT')
+ {
+ $drop_count_OUT[$i]++;
+ $Hdrop_count_OUT[$Chour]++;
+ }
+ $drop_count[$i]++;
+ $Hdrop_count[$Chour]++;
+ }
+ else
+ {
+ $answer_count[$i]++;
+ $Hanswer_count[$Chour]++;
+ }
+ if (eregi("\|$CPstatus[$p]\|",'|NA|NEW|QUEUE|INCALL|DROP|XDROP|AA|AM|AL|AFAX|AB|ADC|DNCL|DNCC|PU|PM|SVYEXT|SVYHU|SVYVM|SVYREC|QVMAIL|'))
+ {
+ $system_count[$i]++;
+ $Hsystem_count[$Chour]++;
+ }
+ else
+ {
+ $agent_count[$i]++;
+ $Hagent_count[$Chour]++;
+ }
+ if ($CPstatus[$p] == 'NA')
+ {
+ $na_count[$i]++;
+ $Hna_count[$Chour]++;
+ }
+ if ($CPin_out[$p] == 'IN')
+ {
+ $calls_count_IN[$i]++;
+ $Hcalls_count_IN[$Chour]++;
+ }
+
+ $k=0;
+ while($k < $sale_ct)
+ {
+ if ($sale_statusesLIST[$k] == $CPstatus[$p])
+ {
+ $ptp_count[$i]++;
+ $Hptp_count[$Chour]++;
+ }
+ $k++;
+ }
+
+ $k=0;
+ while($k < $dnc_ct)
+ {
+ if ($dnc_statusesLIST[$k] == $CPstatus[$p])
+ {
+ $rtp_count[$i]++;
+ $Hrtp_count[$Chour]++;
+ }
+ $k++;
+ }
+
+ $Hcalltime[$Chour]++;
+
+
+ if ($print_calls > 0)
+ {
+ echo "$row[5]\t$row[6]\t$TEMPtalk\n";
+ $PCtemptalk = ($PCtemptalk + $TEMPtalk);
+ }
+ $q++;
+ }
+ else
+ {$out_of_call_time++;}
+ if ($DB)
+ {echo "$call_time > $CTstart | $call_time < $CTstop | $Cwday | $Chour | $Hcalltime[$Chour] | $talk_sec[$i]\n";}
+ $p++;
+ }
+
+
+ if ( ($answer_count[$i] > 0) and ($talk_sec[$i] > 0) )
+ {$talk_avg[$i] = ($talk_sec[$i] / $answer_count[$i]);}
+ else
+ {$talk_avg[$i] = 0;}
+ if ( ($calls_count[$i] > 0) and ($queue_seconds[$i] > 0) )
+ {$queue_avg[$i] = ($queue_seconds[$i] / $calls_count[$i]);}
+ else
+ {$queue_avg[$i] = 0;}
+
+ if ($print_calls > 0)
+ {
+ $PCtemptalkmin = ($PCtemptalk / 60);
+ echo "$q\t$PCtemptalk\t$PCtemptalkmin\n";
+ }
+
+ if ( ($calls_count_IN[$i] > 0) and ($drop_count_OUT[$i] > 0) )
+ {
+ $drop_count[$i] = ($drop_count[$i] - $calls_count_IN[$i]);
+ $calls_count[$i] = ($calls_count[$i] - $calls_count_IN[$i]);
+ $system_count[$i] = ($system_count[$i] - $calls_count_IN[$i]);
+ if ($drop_count[$i] < 0)
+ {$drop_count[$i] = 0;}
+ }
+ $TOTcalls_count = ($TOTcalls_count + $calls_count[$i]);
+ $TOTsystem_count = ($TOTsystem_count + $system_count[$i]);
+ $TOTagent_count = ($TOTagent_count + $agent_count[$i]);
+ $TOTptp_count = ($TOTptp_count + $ptp_count[$i]);
+ $TOTrtp_count = ($TOTrtp_count + $rtp_count[$i]);
+ $TOTna_count = ($TOTna_count + $na_count[$i]);
+ $TOTanswer_count = ($TOTanswer_count + $answer_count[$i]);
+ $TOTagent_sec = ($TOTagent_sec + $agent_sec[$i]);
+ $TOTpause_sec = ($TOTpause_sec + $pause_sec[$i]);
+ $TOTtalk_sec = ($TOTtalk_sec + $talk_sec[$i]);
+ $TOTqueue_seconds = ($TOTqueue_seconds + $queue_seconds[$i]);
+ $TOTdrop_count = ($TOTdrop_count + $drop_count[$i]);
+ if ($max_queue_seconds[$i] > $TOTmax_queue_seconds)
+ {$TOTmax_queue_seconds = $max_queue_seconds[$i];}
+
+ $agent_sec[$i] = sec_convert($agent_sec[$i],'H');
+ $pause_sec[$i] = sec_convert($pause_sec[$i],'H');
+ $talk_sec[$i] = sec_convert($talk_sec[$i],'H');
+ $talk_avg[$i] = sec_convert($talk_avg[$i],'H');
+ $queue_seconds[$i] = sec_convert($queue_seconds[$i],'H');
+ $queue_avg[$i] = sec_convert($queue_avg[$i],'H');
+ $max_queue_seconds[$i] = sec_convert($max_queue_seconds[$i],'H');
+
+
+ $groupDISPLAY = sprintf("%-40s", "$group[$i] - $group_cname[$i]");
+ $gTOTALcalls = sprintf("%6s", $calls_count[$i]);
+ $gSYSTEMcalls = sprintf("%6s", $system_count[$i]);
+ $gAGENTcalls = sprintf("%6s", $agent_count[$i]);
+ $gPTPcalls = sprintf("%6s", $ptp_count[$i]);
+ $gRTPcalls = sprintf("%6s", $rtp_count[$i]);
+ if ( ($calls_count[$i] < 1) or ($na_count[$i] < 1) )
+ {$gNApercent=0;}
+ else
+ {$gNApercent = ( ($na_count[$i] / $calls_count[$i]) * 100);}
+ $gNApercent = sprintf("%6.2f",$gNApercent);
+ $gNAcalls = sprintf("%6s", $na_count[$i]);
+ $gANSWERcalls = sprintf("%6s", $answer_count[$i]);
+ $gSUMagent = sprintf("%10s", $agent_sec[$i]);
+ $gSUMpause = sprintf("%10s", $pause_sec[$i]);
+ $gSUMtalk = sprintf("%9s", $talk_sec[$i]);
+ $gAVGtalk = sprintf("%7s", $talk_avg[$i]);
+ $gSUMqueue = sprintf("%9s", $queue_seconds[$i]);
+ $gAVGqueue = sprintf("%7s", $queue_avg[$i]);
+ $gMAXqueue = sprintf("%7s", $max_queue_seconds[$i]);
+ if ( ($calls_count[$i] < 1) or ($drop_count[$i] < 1) )
+ {$gDROPpercent=0;}
+ else
+ {$gDROPpercent = ( ($drop_count[$i] / $calls_count[$i]) * 100);}
+ $gDROPpercent = sprintf("%6.2f",$gDROPpercent);
+ $gDROPcalls = sprintf("%6s", $drop_count[$i]);
+
+ while(strlen($groupDISPLAY)>40) {$groupDISPLAY = substr("$groupDISPLAY", 0, -1);}
+
+ $MAIN .= "| $groupDISPLAY | $gTOTALcalls | $gSYSTEMcalls | $gAGENTcalls | $gPTPcalls | $gRTPcalls | $gNApercent%| $gDROPpercent%| $gSUMagent | $gSUMpause |";
+ if ($DB) {$MAIN .= " $gDROPcalls($calls_count_IN[$i]/$drop_count_OUT[$i]) |";}
+ $MAIN .= "\n";
+
+ ### hour by hour sumaries
+ $SUBoutput .= "\n---------- $group[$i] - $group_cname[$i] INTERVAL BREAKDOWN:\n";
+ $SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+ $SUBoutput .= "| | | SYSTEM | AGENT | | | NO | | AGENT | AGENT |\n";
+ $SUBoutput .= "| | TOTAL | RELEASE| RELEASE| SALE | DNC | ANSWER | DROP | LOGIN | PAUSE |\n";
+ $SUBoutput .= "| INTERVAL | CALLS | CALLS | CALLS | CALLS | CALLS | PERCENT| PERCENT| TIME(H:M:S)| TIME(H:M:S)|\n";
+ $SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+
+ $h=0;
+ while ($h < $interval_count)
+ {
+ if ($Hcalltime[$h] > 0)
+ {
+ if (strlen($Hcalls_count[$h]) < 1) {$Hcalls_count[$h] = 0;}
+ if (strlen($Hsystem_count[$h]) < 1) {$Hsystem_count[$h] = 0;}
+ if (strlen($Hagent_count[$h]) < 1) {$Hagent_count[$h] = 0;}
+ if (strlen($Hptp_count[$h]) < 1) {$Hptp_count[$h] = 0;}
+ if (strlen($Hrtp_count[$h]) < 1) {$Hrtp_count[$h] = 0;}
+ if (strlen($Hna_count[$h]) < 1) {$Hna_count[$h] = 0;}
+ if (strlen($Hanswer_count[$h]) < 1) {$Hanswer_count[$h] = 0;}
+ if (strlen($Hagent_sec[$h]) < 1) {$Hagent_sec[$h] = 0;}
+ if (strlen($Hpause_sec[$h]) < 1) {$Hpause_sec[$h] = 0;}
+ if (strlen($Htalk_sec[$h]) < 1) {$Htalk_sec[$h] = 0;}
+ if (strlen($Hqueue_seconds[$h]) < 1) {$Hqueue_seconds[$h] = 0;}
+ if (strlen($Hmax_queue_seconds[$h]) < 1) {$Hmax_queue_seconds[$h] = 0;}
+ if (strlen($Hdrop_count[$h]) < 1) {$Hdrop_count[$h] = 0;}
+
+ if ( ($Hcalls_count_IN[$h] > 0) and ($Hdrop_count_OUT[$h] > 0) )
+ {
+ $Hdrop_count[$h] = ($Hdrop_count[$h] - $Hcalls_count_IN[$h]);
+ $Hcalls_count[$h] = ($Hcalls_count[$h] - $Hcalls_count_IN[$h]);
+ $Hsystem_count[$h] = ($Hsystem_count[$h] - $Hcalls_count_IN[$h]);
+ if ($Hdrop_count[$h] < 0)
+ {$Hdrop_count[$h] = 0;}
+ }
+ $hTOTcalls_count = ($hTOTcalls_count + $Hcalls_count[$h]);
+ $hTOTsystem_count = ($hTOTsystem_count + $Hsystem_count[$h]);
+ $hTOTagent_count = ($hTOTagent_count + $Hagent_count[$h]);
+ $hTOTptp_count = ($hTOTptp_count + $Hptp_count[$h]);
+ $hTOTrtp_count = ($hTOTrtp_count + $Hrtp_count[$h]);
+ $hTOTna_count = ($hTOTna_count + $Hna_count[$h]);
+ $hTOTanswer_count = ($hTOTanswer_count + $Hanswer_count[$h]);
+ $hTOTagent_sec = ($hTOTagent_sec + $Hagent_sec[$h]);
+ $hTOTpause_sec = ($hTOTpause_sec + $Hpause_sec[$h]);
+ $hTOTtalk_sec = ($hTOTtalk_sec + $Htalk_sec[$h]);
+ $hTOTqueue_seconds = ($hTOTqueue_seconds + $Hqueue_seconds[$h]);
+ $hTOTdrop_count = ($hTOTdrop_count + $Hdrop_count[$h]);
+ if ($Hmax_queue_seconds[$h] > $hTOTmax_queue_seconds)
+ {$hTOTmax_queue_seconds = $Hmax_queue_seconds[$h];}
+
+ if ( ($Hanswer_count[$h] > 0) and ($Htalk_sec[$h] > 0) )
+ {$Htalk_avg[$h] = ($Htalk_sec[$h] / $Hanswer_count[$h]);}
+ else
+ {$Htalk_avg[$h] = 0;}
+ if ( ($Hcalls_count[$h] > 0) and ($Hqueue_seconds[$h] > 0) )
+ {$Hqueue_avg[$h] = ($Hqueue_seconds[$h] / $Hcalls_count[$h]);}
+ else
+ {$Hqueue_avg[$h] = 0;}
+
+ $Hagent_sec[$h] = sec_convert($Hagent_sec[$h],'H');
+ $Hpause_sec[$h] = sec_convert($Hpause_sec[$h],'H');
+ $Htalk_sec[$h] = sec_convert($Htalk_sec[$h],'H');
+ $Htalk_avg[$h] = sec_convert($Htalk_avg[$h],'H');
+ $Hqueue_seconds[$h] = sec_convert($Hqueue_seconds[$h],'H');
+ $Hqueue_avg[$h] = sec_convert($Hqueue_avg[$h],'H');
+ $Hmax_queue_seconds[$h] = sec_convert($Hmax_queue_seconds[$h],'H');
+
+ $hTOTALcalls = sprintf("%6s", $Hcalls_count[$h]);
+ $hSYSTEMcalls = sprintf("%6s", $Hsystem_count[$h]);
+ $hAGENTcalls = sprintf("%6s", $Hagent_count[$h]);
+ $hPTPcalls = sprintf("%6s", $Hptp_count[$h]);
+ $hRTPcalls = sprintf("%6s", $Hrtp_count[$h]);
+ if ( ($Hcalls_count[$h] < 1) or ($Hna_count[$h] < 1) )
+ {$hNApercent=0;}
+ else
+ {$hNApercent = ( ($Hna_count[$h] / $Hcalls_count[$h]) * 100);}
+ $hNApercent = sprintf("%6.2f",$hNApercent);
+ $hNAcalls = sprintf("%6s", $Hna_count[$h]);
+ $hANSWERcalls = sprintf("%6s", $Hanswer_count[$h]);
+ $hSUMagent = sprintf("%10s", $Hagent_sec[$h]);
+ $hSUMpause = sprintf("%10s", $Hpause_sec[$h]);
+ $hSUMtalk = sprintf("%9s", $Htalk_sec[$h]);
+ $hAVGtalk = sprintf("%7s", $Htalk_avg[$h]);
+ $hSUMqueue = sprintf("%9s", $Hqueue_seconds[$h]);
+ $hAVGqueue = sprintf("%7s", $Hqueue_avg[$h]);
+ $hMAXqueue = sprintf("%7s", $Hmax_queue_seconds[$h]);
+ if ( ($Hcalls_count[$h] < 1) or ($Hdrop_count[$h] < 1) )
+ {$hDROPpercent=0;}
+ else
+ {$hDROPpercent = ( ($Hdrop_count[$h] / $Hcalls_count[$h]) * 100);}
+ $hDROPpercent = sprintf("%6.2f",$hDROPpercent);
+ $hDROPcalls = sprintf("%6s", $Hdrop_count[$h]);
+ $hPRINT = sprintf("%19s", $Hcalltime_HHMM[$h]);
+
+ $SUBoutput .= "| $hPRINT | $hTOTALcalls | $hSYSTEMcalls | $hAGENTcalls | $hPTPcalls | $hRTPcalls | $hNApercent%| $hDROPpercent%| $hSUMagent | $hSUMpause |\n";
+ if ($DB) {$SUBoutput .= " $hDROPcalls($Hcalls_count_IN[$h]/$Hdrop_count_OUT[$h]) |\n";}
+ }
+
+ $h++;
+ }
+
+ if ( ($hTOTanswer_count > 0) and ($hTOTtalk_sec > 0) )
+ {$hTOTtalk_avg = ($hTOTtalk_sec / $hTOTanswer_count);}
+ else
+ {$hTOTtalk_avg = 0;}
+ if ( ($hTOTcalls_count > 0) and ($hTOTqueue_seconds > 0) )
+ {$hTOTqueue_avg = ($hTOTqueue_seconds / $hTOTcalls_count);}
+ else
+ {$hTOTqueue_avg = 0;}
+
+ $hTOTagent_sec = sec_convert($hTOTagent_sec,'H');
+ $hTOTpause_sec = sec_convert($hTOTpause_sec,'H');
+ $hTOTtalk_sec = sec_convert($hTOTtalk_sec,'H');
+ $hTOTtalk_avg = sec_convert($hTOTtalk_avg,'H');
+ $hTOTqueue_seconds = sec_convert($hTOTqueue_seconds,'H');
+ $hTOTqueue_avg = sec_convert($hTOTqueue_avg,'H');
+ $hTOTmax_queue_seconds = sec_convert($hTOTmax_queue_seconds,'H');
+
+ $hTOTcalls_count = sprintf("%6s", $hTOTcalls_count);
+ $hTOTsystem_count = sprintf("%6s", $hTOTsystem_count);
+ $hTOTagent_count = sprintf("%6s", $hTOTagent_count);
+ $hTOTptp_count = sprintf("%6s", $hTOTrtp_count);
+ $hTOTrtp_count = sprintf("%6s", $hTOTptp_count);
+ if ( ($hTOTcalls_count < 1) or ($hTOTna_count < 1) )
+ {$hTOTna_percent=0;}
+ else
+ {$hTOTna_percent = ( ($hTOTna_count / $hTOTcalls_count) * 100);}
+ $hTOTna_percent = sprintf("%6.2f",$hTOTna_percent);
+ $hTOTna_count = sprintf("%6s", $hTOTna_count);
+ $hTOTanswer_count = sprintf("%6s", $hTOTanswer_count);
+ $hTOTagent_sec = sprintf("%10s", $hTOTagent_sec);
+ $hTOTpause_sec = sprintf("%10s", $hTOTpause_sec);
+ $hTOTtalk_sec = sprintf("%9s", $hTOTtalk_sec);
+ $hTOTtalk_avg = sprintf("%7s", $hTOTtalk_avg);
+ $hTOTqueue_seconds = sprintf("%9s", $hTOTqueue_seconds);
+ $hTOTqueue_avg = sprintf("%7s", $hTOTqueue_avg);
+ $hTOTmax_queue_seconds = sprintf("%7s", $hTOTmax_queue_seconds);
+ if ( ($hTOTcalls_count < 1) or ($hTOTdrop_count < 1) )
+ {$hTOTdrop_percent=0;}
+ else
+ {$hTOTdrop_percent = ( ($hTOTdrop_count / $hTOTcalls_count) * 100);}
+ $hTOTdrop_percent = sprintf("%6.2f",$hTOTdrop_percent);
+ $hTOTdrop_count = sprintf("%6s", $hTOTdrop_count);
+
+ $SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+ $SUBoutput .= "| TOTALS | $hTOTcalls_count | $hTOTsystem_count | $hTOTagent_count | $hTOTptp_count | $hTOTrtp_count | $hTOTna_percent%| $hTOTdrop_percent%| $hTOTagent_sec | $hTOTpause_sec |\n";
+ $SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+
+ $i++;
+ }
+
+ $rawTOTtalk_sec = $TOTtalk_sec;
+ $rawTOTtalk_min = round($rawTOTtalk_sec / 60);
+
+ if ( ($TOTanswer_count > 0) and ($TOTtalk_sec > 0) )
+ {$TOTtalk_avg = ($TOTtalk_sec / $TOTanswer_count);}
+ else
+ {$TOTtalk_avg = 0;}
+ if ( ($TOTcalls_count > 0) and ($TOTqueue_seconds > 0) )
+ {$TOTqueue_avg = ($TOTqueue_seconds / $TOTcalls_count);}
+ else
+ {$TOTqueue_avg = 0;}
+
+ $TOTagent_sec = sec_convert($TOTagent_sec,'H');
+ $TOTpause_sec = sec_convert($TOTpause_sec,'H');
+ $TOTtalk_sec = sec_convert($TOTtalk_sec,'H');
+ $TOTtalk_avg = sec_convert($TOTtalk_avg,'H');
+ $TOTqueue_seconds = sec_convert($TOTqueue_seconds,'H');
+ $TOTqueue_avg = sec_convert($TOTqueue_avg,'H');
+ $TOTmax_queue_seconds = sec_convert($TOTmax_queue_seconds,'H');
+
+ $i = sprintf("%4s", $i);
+ $TOTcalls_count = sprintf("%6s", $TOTcalls_count);
+ $TOTsystem_count = sprintf("%6s", $TOTsystem_count);
+ $TOTagent_count = sprintf("%6s", $TOTagent_count);
+ $TOTptp_count = sprintf("%6s", $TOTptp_count);
+ $TOTrtp_count = sprintf("%6s", $TOTrtp_count);
+ if ( ($TOTcalls_count < 1) or ($TOTna_count < 1) )
+ {$TOTna_percent=0;}
+ else
+ {$TOTna_percent = ( ($TOTna_count / $TOTcalls_count) * 100);}
+ $TOTna_percent = sprintf("%6.2f",$TOTna_percent);
+ $TOTna_count = sprintf("%6s", $TOTna_count);
+ $TOTanswer_count = sprintf("%6s", $TOTanswer_count);
+ $TOTagent_sec = sprintf("%10s", $TOTagent_sec);
+ $TOTpause_sec = sprintf("%10s", $TOTpause_sec);
+ $TOTtalk_sec = sprintf("%9s", $TOTtalk_sec);
+ $TOTtalk_avg = sprintf("%7s", $TOTtalk_avg);
+ $TOTqueue_seconds = sprintf("%9s", $TOTqueue_seconds);
+ $TOTqueue_avg = sprintf("%7s", $TOTqueue_avg);
+ $TOTmax_queue_seconds = sprintf("%7s", $TOTmax_queue_seconds);
+ if ( ($TOTcalls_count < 1) or ($TOTdrop_count < 1) )
+ {$TOTdrop_percent=0;}
+ else
+ {$TOTdrop_percent = ( ($TOTdrop_count / $TOTcalls_count) * 100);}
+ $TOTdrop_percent = sprintf("%6.2f",$TOTdrop_percent);
+ $TOTdrop_count = sprintf("%6s", $TOTdrop_count);
+
+ $MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+ $MAIN .= "| TOTALS Campaigns: $i | $TOTcalls_count | $TOTsystem_count | $TOTagent_count | $TOTptp_count | $TOTrtp_count | $TOTna_percent%| $TOTdrop_percent%| $TOTagent_sec | $TOTpause_sec |\n";
+ $MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+ }
+
+ if ($costformat > 0)
+ {
+ echo "\n";
+ $inbound_cost = ($rawTOTtalk_min * $inbound_rate);
+ $inbound_cost = sprintf("%8.2f", $inbound_cost);
+
+ echo "INBOUND $query_date to $end_date, $rawTOTtalk_min minutes at \$$inbound_rate = \$$inbound_cost\n";
+
+ exit;
+ }
+
+
+ echo "$MAIN";
+ echo "$SUBoutput";
+
+
+
+ $ENDtime = date("U");
+ $RUNtime = ($ENDtime - $STARTtime);
+ echo "\n\nRun Time: $RUNtime seconds\n";
+ }
+
+
+
+
+?>
+
+ |
| SERVER | DESCRIPTION | IP | ACT | LOAD | CHAN | DISK | OUTBOUND | INBOUND |