Added hangup_again_link campaign option
git-svn-id: svn://192.168.202.10@3972 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
@@ -1144,7 +1144,8 @@ parallel_rec_fr_filename VARCHAR(50) default '',
|
|||||||
recording_dtmf_muting SMALLINT(3) UNSIGNED default '0',
|
recording_dtmf_muting SMALLINT(3) UNSIGNED default '0',
|
||||||
stereo_recording_agent ENUM('NEVER','ONDEMAND','ALLCALLS','ALLFORCE') default 'ALLFORCE',
|
stereo_recording_agent ENUM('NEVER','ONDEMAND','ALLCALLS','ALLFORCE') default 'ALLFORCE',
|
||||||
call_count_limit_restrict VARCHAR(30) default 'DISABLED',
|
call_count_limit_restrict VARCHAR(30) default 'DISABLED',
|
||||||
adaptive_percentmax_percentage TINYINT(2) UNSIGNED default '50'
|
adaptive_percentmax_percentage TINYINT(2) UNSIGNED default '50',
|
||||||
|
hangup_again_link ENUM('DISABLED','ENABLED') default 'ENABLED'
|
||||||
) ENGINE=MyISAM;
|
) ENGINE=MyISAM;
|
||||||
|
|
||||||
CREATE TABLE vicidial_lists (
|
CREATE TABLE vicidial_lists (
|
||||||
@@ -5880,4 +5881,4 @@ INSERT INTO `wallboard_reports` VALUES ('AGENTS_AND_QUEUES','Agents and Queues',
|
|||||||
|
|
||||||
UPDATE system_settings set vdc_agent_api_active='1';
|
UPDATE system_settings set vdc_agent_api_active='1';
|
||||||
|
|
||||||
UPDATE system_settings SET db_schema_version='1737',db_schema_update_date=NOW(),reload_timestamp=NOW();
|
UPDATE system_settings SET db_schema_version='1738',db_schema_update_date=NOW(),reload_timestamp=NOW();
|
||||||
|
|||||||
@@ -3061,3 +3061,7 @@ ALTER TABLE vicidial_inbound_groups ADD xfer_talk_minimum ENUM('DISABLED','ENABL
|
|||||||
ALTER TABLE vicidial_inbound_groups ADD xfer_talk_minimum_sec SMALLINT(5) UNSIGNED default '0';
|
ALTER TABLE vicidial_inbound_groups ADD xfer_talk_minimum_sec SMALLINT(5) UNSIGNED default '0';
|
||||||
|
|
||||||
UPDATE system_settings SET db_schema_version='1737',db_schema_update_date=NOW() where db_schema_version < 1737;
|
UPDATE system_settings SET db_schema_version='1737',db_schema_update_date=NOW() where db_schema_version < 1737;
|
||||||
|
|
||||||
|
ALTER TABLE vicidial_campaigns ADD hangup_again_link ENUM('DISABLED','ENABLED') default 'ENABLED';
|
||||||
|
|
||||||
|
UPDATE system_settings SET db_schema_version='1738',db_schema_update_date=NOW() where db_schema_version < 1738;
|
||||||
|
|||||||
@@ -89,8 +89,8 @@ $TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
|
|||||||
$stretch_dimensions = '1'; # sets the vicidial screen to the size of the browser window
|
$stretch_dimensions = '1'; # sets the vicidial screen to the size of the browser window
|
||||||
$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
|
$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
|
||||||
$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
|
$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
|
||||||
$webphone_width = 460; # set the webphone frame width, for 'bar' location use 1100
|
$webphone_width = 460; # set the webphone frame width, default '460', for 'bar' location use 1100
|
||||||
$webphone_height = 500; # set the webphone frame height, for 'bar' location use 50
|
$webphone_height = 500; # set the webphone frame height, default '500', for 'bar' location use 50
|
||||||
$webphone_pad = 0; # set the table cellpadding for the webphone
|
$webphone_pad = 0; # set the table cellpadding for the webphone
|
||||||
$webphone_location = 'right'; # set the location on the agent screen 'right' or 'bar'
|
$webphone_location = 'right'; # set the location on the agent screen 'right' or 'bar'
|
||||||
$MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6
|
$MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6
|
||||||
|
|||||||
+17
-4
@@ -756,10 +756,11 @@
|
|||||||
# 260106-1418 - Fixes for PHP8
|
# 260106-1418 - Fixes for PHP8
|
||||||
# 260301-0850 - Added xfer_talk_minimum features for In-Group transfers
|
# 260301-0850 - Added xfer_talk_minimum features for In-Group transfers
|
||||||
# 260302-0935 - Code updates for PHP8 compatibility
|
# 260302-0935 - Code updates for PHP8 compatibility
|
||||||
|
# 260324-0857 - Added hangup_again_link campaign option
|
||||||
#
|
#
|
||||||
|
|
||||||
$version = '2.14-722c';
|
$version = '2.14-723c';
|
||||||
$build = '260302-0935';
|
$build = '260324-0857';
|
||||||
$php_script = 'vicidial.php';
|
$php_script = 'vicidial.php';
|
||||||
$mel=1; # Mysql Error Log enabled = 1
|
$mel=1; # Mysql Error Log enabled = 1
|
||||||
$mysql_log_count=109;
|
$mysql_log_count=109;
|
||||||
@@ -3237,7 +3238,7 @@ else
|
|||||||
$HKstatusnames = substr("$HKstatusnames", 0, -1);
|
$HKstatusnames = substr("$HKstatusnames", 0, -1);
|
||||||
|
|
||||||
##### grab the campaign settings
|
##### grab the campaign settings
|
||||||
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename,scheduled_callbacks_force_dial,callback_hours_block,callback_display_days,scheduled_callbacks_timezones_container,three_way_volume_buttons,manual_dial_validation,mute_recordings,leave_vm_no_dispo,leave_vm_message_group_id,campaign_script_two,browser_alert_sound,browser_alert_volume,three_way_record_stop_exception,pause_max_exceptions,transfer_button_launch,leave_3way_start_recording,leave_3way_start_recording_exception,calls_waiting_vl_one,calls_waiting_vl_two,in_man_dial_next_ready_seconds,in_man_dial_next_ready_seconds_override,transfer_no_dispo,local_call_time,pause_max_url,agent_hide_hangup,ig_xfer_list_sort,script_tab_frame_size,user_group_script,agent_hangup_route,agent_hangup_value,agent_hangup_ig_override,show_confetti,custom_one,custom_two,custom_three,custom_four,custom_five,allow_chats,dead_stop_recording,force_per_call_notes,state_descriptions,script_tab_height,leave_3way_stop_recording,manual_minimum_ring_seconds,manual_minimum_attempt_seconds,manual_minimum_answer_seconds,sip_event_logging,stereo_recording,stereo_recording_agent,recording_dtmf_muting FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
|
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename,scheduled_callbacks_force_dial,callback_hours_block,callback_display_days,scheduled_callbacks_timezones_container,three_way_volume_buttons,manual_dial_validation,mute_recordings,leave_vm_no_dispo,leave_vm_message_group_id,campaign_script_two,browser_alert_sound,browser_alert_volume,three_way_record_stop_exception,pause_max_exceptions,transfer_button_launch,leave_3way_start_recording,leave_3way_start_recording_exception,calls_waiting_vl_one,calls_waiting_vl_two,in_man_dial_next_ready_seconds,in_man_dial_next_ready_seconds_override,transfer_no_dispo,local_call_time,pause_max_url,agent_hide_hangup,ig_xfer_list_sort,script_tab_frame_size,user_group_script,agent_hangup_route,agent_hangup_value,agent_hangup_ig_override,show_confetti,custom_one,custom_two,custom_three,custom_four,custom_five,allow_chats,dead_stop_recording,force_per_call_notes,state_descriptions,script_tab_height,leave_3way_stop_recording,manual_minimum_ring_seconds,manual_minimum_attempt_seconds,manual_minimum_answer_seconds,sip_event_logging,stereo_recording,stereo_recording_agent,recording_dtmf_muting,hangup_again_link FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
|
||||||
$rslt=mysql_to_mysqli($stmt, $link);
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
||||||
if ($DB) {echo "$stmt\n";}
|
if ($DB) {echo "$stmt\n";}
|
||||||
@@ -3443,6 +3444,7 @@ else
|
|||||||
$stereo_recording = $row[198];
|
$stereo_recording = $row[198];
|
||||||
$stereo_recording_agent = $row[199];
|
$stereo_recording_agent = $row[199];
|
||||||
$recording_dtmf_muting = $row[200];
|
$recording_dtmf_muting = $row[200];
|
||||||
|
$hangup_again_link = $row[201];
|
||||||
|
|
||||||
## misc variables that may or may not be assigned below, must be declared here to prevent undefined warnings
|
## misc variables that may or may not be assigned below, must be declared here to prevent undefined warnings
|
||||||
$VARcaller_id_numbers='';
|
$VARcaller_id_numbers='';
|
||||||
@@ -3517,6 +3519,10 @@ else
|
|||||||
}
|
}
|
||||||
}
|
}
|
||||||
|
|
||||||
|
$hangup_again_link_trigger=0;
|
||||||
|
if ($hangup_again_link == 'ENABLED')
|
||||||
|
{$hangup_again_link_trigger=1;}
|
||||||
|
|
||||||
$force_per_call_notes_minimum=0;
|
$force_per_call_notes_minimum=0;
|
||||||
if ($force_per_call_notes != 'DISABLED')
|
if ($force_per_call_notes != 'DISABLED')
|
||||||
{
|
{
|
||||||
@@ -6994,6 +7000,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
|||||||
var agent_hide_dial_fail_MESSAGE="<?php echo $agent_hide_dial_fail_MESSAGE ?>";
|
var agent_hide_dial_fail_MESSAGE="<?php echo $agent_hide_dial_fail_MESSAGE ?>";
|
||||||
var talk_sec_url_secs='';
|
var talk_sec_url_secs='';
|
||||||
var redirectserverip='';
|
var redirectserverip='';
|
||||||
|
var hangup_again_link_trigger=<?php echo $hangup_again_link_trigger ?>;
|
||||||
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
|
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
|
||||||
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
|
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
|
||||||
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
|
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
|
||||||
@@ -18234,7 +18241,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
|||||||
hideDiv('DispoButtonHideC');
|
hideDiv('DispoButtonHideC');
|
||||||
document.getElementById("DispoSelectBox").style.top = '1px'; // Firefox error on this line for some reason
|
document.getElementById("DispoSelectBox").style.top = '1px'; // Firefox error on this line for some reason
|
||||||
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> <?php echo _QXZ("minimize"); ?> </a>";
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> <?php echo _QXZ("minimize"); ?> </a>";
|
||||||
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\"><?php echo _QXZ("Hangup Again"); ?></a>";
|
if (hangup_again_link_trigger > 0)
|
||||||
|
{
|
||||||
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\"><?php echo _QXZ("Hangup Again"); ?></a>";
|
||||||
|
}
|
||||||
if (pause_after_next_call == 'ENABLED')
|
if (pause_after_next_call == 'ENABLED')
|
||||||
{
|
{
|
||||||
document.getElementById("NexTCalLPausE").innerHTML = "<a href=\"#\" onclick=\"next_call_pause_click();return false;\"><?php echo _QXZ("Next Call Pause"); ?></a>";
|
document.getElementById("NexTCalLPausE").innerHTML = "<a href=\"#\" onclick=\"next_call_pause_click();return false;\"><?php echo _QXZ("Next Call Pause"); ?></a>";
|
||||||
@@ -22428,6 +22438,9 @@ function phone_number_format(formatphone) {
|
|||||||
if (manual_dial_override_field == 'DISABLED')
|
if (manual_dial_override_field == 'DISABLED')
|
||||||
{document.getElementById("xferoverride").disabled = true;}
|
{document.getElementById("xferoverride").disabled = true;}
|
||||||
|
|
||||||
|
if (hangup_again_link_trigger < 1)
|
||||||
|
{document.getElementById("DispoSelectHAspan").innerHTML = "";}
|
||||||
|
|
||||||
<?php echo $INSERT_window_onload; ?>
|
<?php echo $INSERT_window_onload; ?>
|
||||||
|
|
||||||
VICIDiaL_closer_login_checked = 1;
|
VICIDiaL_closer_login_checked = 1;
|
||||||
|
|||||||
+14
-7
File diff suppressed because one or more lines are too long
@@ -1,4 +1,4 @@
|
|||||||
# version: 20260304093901
|
# version: 20260324085301
|
||||||
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
|
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
|
||||||
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length, unless the User Password Minimum Length system setting is enabled, which will require a longer password. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
|
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length, unless the User Password Minimum Length system setting is enabled, which will require a longer password. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
|
||||||
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
|
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
|
||||||
@@ -348,6 +348,7 @@ campaigns-agent_hangup_route Agent Call Hangup Route <QXZ>This setting will dete
|
|||||||
campaigns-agent_hangup_value Agent Call Hangup Value <QXZ>If the Agent Call Hangup Route above is set to MESSAGE, EXTENSION, IN_GROUP or CALLMENU, then this is the value of the selected route that the call will be sent to. If the Agent Call Hangup Route above is set to anything but HANGUP, then this value is required to be populated with a valid option for this function to work properly. Default is blank.</QXZ>
|
campaigns-agent_hangup_value Agent Call Hangup Value <QXZ>If the Agent Call Hangup Route above is set to MESSAGE, EXTENSION, IN_GROUP or CALLMENU, then this is the value of the selected route that the call will be sent to. If the Agent Call Hangup Route above is set to anything but HANGUP, then this value is required to be populated with a valid option for this function to work properly. Default is blank.</QXZ>
|
||||||
campaigns-agent_hangup_ig_override Agent Hangup In-Group Override <QXZ>This option, if enabled, will override any post-call survey options that may be enabled in the In-Groups for calls that go to agents in this campaign. Default is N for disabled.</QXZ>
|
campaigns-agent_hangup_ig_override Agent Hangup In-Group Override <QXZ>This option, if enabled, will override any post-call survey options that may be enabled in the In-Groups for calls that go to agents in this campaign. Default is N for disabled.</QXZ>
|
||||||
campaigns-agent_hide_hangup Hide Customer Hangup Button <QXZ>This setting will hide the agent screen Hangup Customer button, and the Transfer Conference frame Hangup Both button, for agents logging in to this campaign. This option should only be used if the campaign is using a custom application to hang up customer phone calls through the Agent API. Default is N for disabled.</QXZ>
|
campaigns-agent_hide_hangup Hide Customer Hangup Button <QXZ>This setting will hide the agent screen Hangup Customer button, and the Transfer Conference frame Hangup Both button, for agents logging in to this campaign. This option should only be used if the campaign is using a custom application to hang up customer phone calls through the Agent API. Default is N for disabled.</QXZ>
|
||||||
|
campaigns-hangup_again_link Show Hangup Again Link <QXZ>If enabled, this will show the Hangup Again link on the green Disposition panel of the agent screen, after the agent has clicked on the Hangup Customer button. Default is ENABLED.</QXZ>
|
||||||
campaigns-disable_dispo_screen Disable Dispo Screen <QXZ>This option allows you to disable the disposition screen in the agent interface. The Disable Dispo Status field below must be filled in for this option to work. Default is DISPO_ENABLED. The DISPO_SELECT_DISABLED option will not disable the dispo screen completely, but will display the dispo screen without any dispositions, this option should only be used if you want to force your agents to use your CRM software which will send the status to the system through the API.</QXZ>
|
campaigns-disable_dispo_screen Disable Dispo Screen <QXZ>This option allows you to disable the disposition screen in the agent interface. The Disable Dispo Status field below must be filled in for this option to work. Default is DISPO_ENABLED. The DISPO_SELECT_DISABLED option will not disable the dispo screen completely, but will display the dispo screen without any dispositions, this option should only be used if you want to force your agents to use your CRM software which will send the status to the system through the API.</QXZ>
|
||||||
campaigns-disable_dispo_status Disable Dispo Status <QXZ>If the Disable Dispo Screen option is set to DISPO_DISABLED, then this field must be filled in. You can use any disposition you want for this field as long as it is 1 to 6 characters in length with only letters and numbers.</QXZ>
|
campaigns-disable_dispo_status Disable Dispo Status <QXZ>If the Disable Dispo Screen option is set to DISPO_DISABLED, then this field must be filled in. You can use any disposition you want for this field as long as it is 1 to 6 characters in length with only letters and numbers.</QXZ>
|
||||||
campaigns-dead_trigger_action Dead Call Trigger Action <QXZ>If you want to trigger an audio message to an agent or send a back-end URL request when an agent has been in a dead call for a set number of seconds, you can enable that here. Default is DISABLED.</QXZ>
|
campaigns-dead_trigger_action Dead Call Trigger Action <QXZ>If you want to trigger an audio message to an agent or send a back-end URL request when an agent has been in a dead call for a set number of seconds, you can enable that here. Default is DISABLED.</QXZ>
|
||||||
|
|||||||
Reference in New Issue
Block a user