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Added new Grade-Random Next-Agent-Call methods that allow for agents to have a higher or lower probability of receiving the next call depending on their grade for a specific in-group or campaign.

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git-svn-id: svn://192.168.202.10@1759 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-12-02 18:51:29 +00:00
parent 4da33133a4
commit b4220a9a02
10 changed files with 400 additions and 99 deletions
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extras/MySQL_AST_CREATE_tables.sql
+20 -16
View File
@@ -295,7 +295,7 @@ source_id VARCHAR(50),
list_id BIGINT(14) UNSIGNED NOT NULL DEFAULT '0',
gmt_offset_now DECIMAL(4,2) DEFAULT '0.00',
called_since_last_reset ENUM('Y','N','Y1','Y2','Y3','Y4','Y5','Y6','Y7','Y8','Y9','Y10') default 'N',
phone_code VARCHAR(10),
phone_code VARCHAR(10),
phone_number VARCHAR(18) NOT NULL,
title VARCHAR(4),
first_name VARCHAR(30),
@@ -334,9 +334,9 @@ index (owner)
CREATE TABLE vicidial_hopper (
hopper_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
lead_id INT(9) UNSIGNED NOT NULL,
campaign_id VARCHAR(8),
campaign_id VARCHAR(8),
status ENUM('READY','QUEUE','INCALL','DONE','HOLD','DNC') default 'READY',
user VARCHAR(20),
user VARCHAR(20),
list_id BIGINT(14) UNSIGNED NOT NULL,
gmt_offset_now DECIMAL(4,2) DEFAULT '0.00',
state VARCHAR(2) default '',
@@ -354,7 +354,7 @@ conf_exten VARCHAR(20),
extension VARCHAR(100),
status ENUM('READY','QUEUE','INCALL','PAUSED','CLOSER') default 'PAUSED',
lead_id INT(9) UNSIGNED NOT NULL,
campaign_id VARCHAR(8),
campaign_id VARCHAR(8),
uniqueid VARCHAR(20),
callerid VARCHAR(20),
channel VARCHAR(100),
@@ -396,6 +396,7 @@ on_hook_ring_time SMALLINT(5) default '15',
ring_callerid VARCHAR(20) default '',
last_inbound_call_time DATETIME,
last_inbound_call_finish DATETIME,
campaign_grade TINYINT(2) UNSIGNED default '1',
index (random_id),
index (last_call_time),
index (last_update_time),
@@ -405,7 +406,7 @@ index (last_call_finish)
CREATE TABLE vicidial_auto_calls (
auto_call_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
server_ip VARCHAR(15) NOT NULL,
campaign_id VARCHAR(20),
campaign_id VARCHAR(20),
status ENUM('SENT','RINGING','LIVE','XFER','PAUSED','CLOSER','BUSY','DISCONNECT','IVR') default 'PAUSED',
lead_id INT(9) UNSIGNED NOT NULL,
uniqueid VARCHAR(20),
@@ -657,7 +658,7 @@ web_form_address TEXT,
allow_closers ENUM('Y','N'),
hopper_level INT(8) UNSIGNED default '1',
auto_dial_level VARCHAR(6) default '0',
next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','campaign_rank','overall_user_level','fewest_calls','longest_wait_time') default 'longest_wait_time',
next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','campaign_rank','overall_user_level','fewest_calls','longest_wait_time','campaign_grade_random') default 'longest_wait_time',
local_call_time VARCHAR(10) DEFAULT '9am-9pm',
voicemail_ext VARCHAR(10),
dial_timeout TINYINT UNSIGNED default '60',
@@ -1170,14 +1171,14 @@ extensions_list TEXT
CREATE TABLE vicidial_callbacks (
callback_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
lead_id INT(9) UNSIGNED,
list_id BIGINT(14) UNSIGNED,
campaign_id VARCHAR(8),
list_id BIGINT(14) UNSIGNED,
campaign_id VARCHAR(8),
status VARCHAR(10),
entry_time DATETIME,
callback_time DATETIME,
modify_date TIMESTAMP,
user VARCHAR(20),
recipient ENUM('USERONLY','ANYONE'),
recipient ENUM('USERONLY','ANYONE'),
comments VARCHAR(255),
user_group VARCHAR(20),
lead_status VARCHAR(6) default 'CALLBK',
@@ -1191,7 +1192,7 @@ pins_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
entry_time DATETIME,
phone_number VARCHAR(18),
lead_id INT(9) UNSIGNED,
campaign_id VARCHAR(20),
campaign_id VARCHAR(20),
product_code VARCHAR(20),
user VARCHAR(20),
digits VARCHAR(20),
@@ -1505,7 +1506,7 @@ recording_filename VARCHAR(50),
company_id VARCHAR(12),
phone_number VARCHAR(18),
lead_id INT(9) UNSIGNED,
campaign_id VARCHAR(20),
campaign_id VARCHAR(20),
product_code VARCHAR(20),
user VARCHAR(20),
prompt_audio_1 VARCHAR(20),
@@ -1556,11 +1557,12 @@ ALTER TABLE vicidial_ivr AUTO_INCREMENT = 1000000;
CREATE TABLE vicidial_inbound_group_agents (
user VARCHAR(20),
group_id VARCHAR(20),
group_id VARCHAR(20),
group_rank TINYINT(1) default '0',
group_weight TINYINT(1) default '0',
calls_today SMALLINT(5) UNSIGNED default '0',
group_web_vars VARCHAR(255) default '',
group_grade TINYINT(2) UNSIGNED default '1',
index (group_id),
index (user),
unique index viga_user_group_id (user, group_id)
@@ -1568,11 +1570,12 @@ unique index viga_user_group_id (user, group_id)
CREATE TABLE vicidial_live_inbound_agents (
user VARCHAR(20),
group_id VARCHAR(20),
group_id VARCHAR(20),
group_weight TINYINT(1) default '0',
calls_today SMALLINT(5) UNSIGNED default '0',
last_call_time DATETIME,
last_call_finish DATETIME,
group_grade TINYINT(2) UNSIGNED default '1',
index (group_id),
index (group_weight),
unique index vlia_user_group_id (user, group_id)
@@ -1580,11 +1583,12 @@ unique index vlia_user_group_id (user, group_id)
CREATE TABLE vicidial_campaign_agents (
user VARCHAR(20),
campaign_id VARCHAR(20),
campaign_id VARCHAR(20),
campaign_rank TINYINT(1) default '0',
campaign_weight TINYINT(1) default '0',
calls_today SMALLINT(5) UNSIGNED default '0',
group_web_vars VARCHAR(255) default '',
campaign_grade TINYINT(2) UNSIGNED default '1',
index (campaign_id),
index (user)
);
@@ -2140,7 +2144,7 @@ user VARCHAR(20),
server_ip VARCHAR(15) NOT NULL,
event_time DATETIME,
lead_id INT(9) UNSIGNED,
campaign_id VARCHAR(8),
campaign_id VARCHAR(8),
pause_epoch INT(10) UNSIGNED,
pause_sec SMALLINT(5) UNSIGNED default '0',
wait_epoch INT(10) UNSIGNED,
@@ -2754,7 +2758,7 @@ CREATE TABLE vicidial_log_noanswer_archive LIKE vicidial_log_noanswer;
CREATE TABLE vicidial_did_agent_log_archive LIKE vicidial_did_agent_log;
CREATE UNIQUE INDEX vdala on vicidial_did_agent_log_archive (uniqueid,call_date,did_route);
UPDATE system_settings SET db_schema_version='1309',db_schema_update_date=NOW();
UPDATE system_settings SET db_schema_version='1310',db_schema_update_date=NOW();
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;