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Added the ability for internal chats to have more than one agent participant

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Fix for rare parked call hangup issue

git-svn-id: svn://192.168.202.10@2648 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2016-12-17 14:13:08 +00:00
parent 1fe21df24d
commit b87a7806ee
16 changed files with 612 additions and 125 deletions
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docs/CHAT_MESSAGING.txt
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CHAT MESSAGING Started 2014-05-01 Updated 2016-03-05
CHAT MESSAGING Started 2014-05-01 Updated 2016-12-17
After over 18 months of development, the Chat Messaging system for Vicidial was added to svn/trunk on December 13th, 2015(svn revision 2428). Our Chat messaging allows for customers to chat with agents from websites, as well as allowing managers to chat with agents and agents to chat with other agents all within their existing agent screen.
@@ -10,6 +10,8 @@ UPDATE 2015-12-19: We added several security enhancements related to the chat fu
UPDATE 2016-03-05: We added the ability to transfer a customer chat to another chat group or agent.
UPDATE 2016-12-17: We added the ability for agents to add more agents to their internal chat sessions, so multiple agents can be chatting together in the same session at one time.
AGENT CHAT INTERFACE INSTRUCTIONS: