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Added force_fronter_leave_3way Agent API function

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git-svn-id: svn://192.168.202.10@3026 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2018-09-09 13:28:03 +00:00
parent 5898dd8330
commit ba8a71944c
9 changed files with 300 additions and 11 deletions
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www/agc/api.php
+205 -2
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@@ -96,10 +96,11 @@
# 180301-2302 - Added GET-AND-POST URL logging
# 180323-2227 - Fix for dial_ingroup error message on external_dial function
# 180903-1606 - Added count for waiting emails to calls_in_queue_count function
# 180908-1433 - Added force_fronter_leave_3way function
#
$version = '2.14-62';
$build = '180903-1606';
$version = '2.14-63';
$build = '180908-1433';
$startMS = microtime();
@@ -4185,6 +4186,208 @@ if ($function == 'calls_in_queue_count')
################################################################################
### BEGIN - force_fronter_leave_3way - will send a command to fronter agent to leave-3way call that executing agent is on
################################################################################
if ($function == 'force_fronter_leave_3way')
{
if ( ( ($value!='LOCAL_ONLY') and ($value!='LOCAL_AND_CCC') and ($value!='CCC_REMOTE') ) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("force_fronter_leave_3way not valid");
echo "$result: $result_reason - $value|$agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
else
{
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
if (strlen($alt_user)>1)
{
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
{
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$agent_user = $row[0];
}
else
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("no user found");
echo "$result: $result_reason - $alt_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
$stmt = "SELECT count(*) from vicidial_live_agents where user='$agent_user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
if ( ($row[0] > 0) or ($value == 'CCC_REMOTE') )
{
$Alead_id=0;
### grab the lead_id for this logged-in agent
$stmt="SELECT lead_id from vicidial_live_agents where user='$agent_user';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$vla_ct = mysqli_num_rows($rslt);
if ($vla_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$Alead_id = $row[0];
}
if ( ($Alead_id > 0) or ( (strlen($lead_id) > 0) and ($value == 'CCC_REMOTE') ) )
{
$QUERYlead_id = $Alead_id;
if ($value == 'CCC_REMOTE')
{$QUERYlead_id = $lead_id;}
$other_user='';
$fronter_found=0;
### user ID of fronter agent
$stmt="SELECT user from vicidial_live_agents where user!='$agent_user' and lead_id='$QUERYlead_id' order by last_call_time limit 1;";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$vla_ct = mysqli_num_rows($rslt);
if ($vla_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$other_user = $row[0];
$fronter_found++;
$external_transferconf = "LEAVE_3WAY_CALL---------NO------------$epoch";
$stmt="UPDATE vicidial_live_agents set external_transferconf='$external_transferconf' where user='$other_user';";
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
$result = _QXZ("SUCCESS");
$result_reason = _QXZ("SUCCESS: force_fronter_leave_3way SENT")." - $other_user";
echo "$result_reason";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
else
{
if ($value == 'LOCAL_AND_CCC')
{
# check for CCC-fronted call on this server
$stmt="SELECT remote_lead_id,container_id from vicidial_ccc_log where lead_id='$QUERYlead_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$vcl_ct = mysqli_num_rows($rslt);
if ($vcl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$remote_lead_id = $row[0];
$container_id = $row[1];
$stmt="SELECT container_entry from vicidial_settings_containers where container_id='$container_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$vsc_ct = mysqli_num_rows($rslt);
if ($vsc_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$container_entry = $row[0];
$container_entry = preg_replace("/ccc_lead_info/","force_fronter_leave_3way&value=CCC_REMOTE&lead_id=$remote_lead_id&agent_user=CCC_REMOTE",$container_entry);
$container_entry = preg_replace("/vicidial\/non_agent_|admin\/non_agent_/","agc/",$container_entry);
$SQL_log = "$container_entry";
$SQL_log = preg_replace('/;/','',$SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt = "INSERT INTO vicidial_url_log SET uniqueid='$uniqueid',url_date='$NOW_TIME',url_type='start',url='$SQL_log',url_response='';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
$url_id = mysqli_insert_id($link);
$URLstart_sec = date("U");
### grab the call_start_url ###
if ($DB > 0) {echo "$container_entry<BR>\n";}
$SCUfile = file("$container_entry");
if ( !($SCUfile) )
{
$error_array = error_get_last();
$error_type = $error_array["type"];
$error_message = $error_array["message"];
$error_line = $error_array["line"];
$error_file = $error_array["file"];
}
if ($DB > 0) {echo "$SCUfile[0]<BR>\n";}
### update url log entry
$URLend_sec = date("U");
$URLdiff_sec = ($URLend_sec - $URLstart_sec);
if ($SCUfile)
{
$SCUfile_contents = implode("", $SCUfile);
$SCUfile_contents = preg_replace('/;/','',$SCUfile_contents);
$SCUfile_contents = addslashes($SCUfile_contents);
$fronter_found++;
$result = _QXZ("SUCCESS");
$result_reason = _QXZ("force_fronter_leave_3way command sent over CCC")." - $container_id";
echo "$result: $result_reason\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
else
{
$SCUfile_contents = "PHP ERROR: Type=$error_type - Message=$error_message - Line=$error_line - File=$error_file";
}
$stmt = "UPDATE vicidial_url_log SET response_sec='$URLdiff_sec',url_response='$SCUfile_contents' where url_log_id='$url_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
}
}
}
}
if ($fronter_found < 1)
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("no fronter found");
echo "$result: $result_reason - $agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
else
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("agent_user is not on a phone call");
echo "$result: $result_reason - $agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
else
{
$result = _QXZ("ERROR");
$result_reason = _QXZ("agent_user is not logged in");
echo "$result: $result_reason - $agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
}
################################################################################
### END - force_fronter_leave_3way
################################################################################
################################################################################
### BEGIN - optional "close window" link
################################################################################