Added Admin -> Contacts section(must be enabled in System Settings) which allows for system-wide transfer contacts to be used in conjunction with Custom Transfer being set to VIEW_CONTACTS and Enable Transfer Presets set to CONTACTS. Able to be disabled per user. Also can be accessed from a separate database by using the Alt Log settings in System Settings. The purpose of this feature is to be used for a receptionist or operator that needs to transfer calls to non-agents.

git-svn-id: svn://192.168.202.10@1743 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-10-16 14:53:29 +00:00
parent 72a19b7e55
commit c43b89ea66
11 changed files with 986 additions and 79 deletions
+15
View File
@@ -33,6 +33,7 @@
# 110624-1439 - Added Screen Labels sub-section to Admin
# 110831-2048 - Added AC-CID to campaign submenu
# 110922-1707 - Added RA-EXTEN to campaign submenu
# 111015-2305 - Added Contacts menu to Admin
#
@@ -1338,6 +1339,8 @@ $SScustom_fields_enabled = $row[3];
else {$tts_sh=''; $tts_fc='BLACK';}
if ($sh=='cc') {$cc_sh="bgcolor=\"$cc_color\""; $cc_fc="$cc_font";}
else {$cc_sh=''; $cc_fc='BLACK';}
if ($sh=='cts') {$cts_sh="bgcolor=\"$cts_color\""; $cts_fc="$cc_font";}
else {$cts_sh=''; $cts_fc='BLACK';}
?>
<TR BGCOLOR=<?php echo $admin_color ?>>
@@ -1388,6 +1391,14 @@ $SScustom_fields_enabled = $row[3];
</TR>
<?php }
if ($SScontacts_enabled > 0)
{ ?>
<TR BGCOLOR=<?php echo $admin_color ?>><TD ALIGN=LEFT <?php echo $cts_sh ?>> &nbsp;
<a href="<?php echo $ADMIN ?>?ADD=190000000000"><FONT FACE="ARIAL,HELVETICA" COLOR=<?php echo $cts_fc ?> SIZE=<?php echo $header_font_size ?>> Contacts </a></TD>
</TR>
<?php }
}
}
?>
@@ -1474,6 +1485,10 @@ $SScustom_fields_enabled = $row[3];
?>
<TR BGCOLOR=<?php echo $label_color ?>><TD ALIGN=LEFT COLSPAN=2> &nbsp; <a href="<?php echo $ADMIN ?>?ADD=180000000000"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> Screen Labels </a> &nbsp; | &nbsp; <a href="<?php echo $ADMIN ?>?ADD=181111111111"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> Add A Screen Label </a></TD></TR>
<?php }
if (strlen($cts_sh) > 1) {
?>
<TR BGCOLOR=<?php echo $cts_color ?>><TD ALIGN=LEFT COLSPAN=2> &nbsp; <a href="<?php echo $ADMIN ?>?ADD=190000000000"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> Contacts </a> &nbsp; | &nbsp; <a href="<?php echo $ADMIN ?>?ADD=191111111111"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> Add A Contact </a></TD></TR>
<?php }
if ( (strlen($status_sh) > 1) and (!eregi('campaign',$hh) ) ) {
?>
<TR BGCOLOR=<?php echo $status_color ?>><TD ALIGN=LEFT COLSPAN=2> &nbsp; <a href="<?php echo $ADMIN ?>?ADD=321111111111111"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> System Statuses </a> &nbsp; | &nbsp; <a href="<?php echo $ADMIN ?>?ADD=331111111111111"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> Status Categories </a> &nbsp; | &nbsp; <a href="<?php echo $ADMIN ?>?ADD=341111111111111"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> QC Status Codes </a></TD></TR>