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Added queuemetrics_pausereason system setting

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git-svn-id: svn://192.168.202.10@3257 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-06-22 14:53:02 +00:00
parent bff43ccbcd
commit d1d4a8fbfc
5 changed files with 67 additions and 22 deletions
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www/agc/vdc_db_query.php
+46 -14
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@@ -491,10 +491,11 @@
# 200403-1601 - Added option for forced outbound CID through API
# 200407-2036 - Added option for browser alert sounds
# 200609-2357 - Added NONE_ options for the campaign manual_dial_filter
# 200621-1027 - Added queuemetrics_pausereason options
#
$version = '2.14-384';
$build = '200609-2357';
$version = '2.14-385';
$build = '200621-1027';
$php_script = 'vdc_db_query.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=824;
@@ -1653,7 +1654,7 @@ if ($ACTION == 'regCLOSER')
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_pause_type,queuemetrics_pausereason FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00349',$user,$server_ip,$session_name,$one_mysql_log);}
if ($format=='debug') {echo "\n<!-- $rowx[0]|$stmt -->";}
@@ -1672,6 +1673,7 @@ if ($ACTION == 'regCLOSER')
$queuemetrics_dispo_pause = $row[7];
$queuemetrics_pe_phone_append = $row[8];
$queuemetrics_pause_type = $row[9];
$queuemetrics_pausereason = $row[10];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
@@ -4800,7 +4802,7 @@ if ($ACTION == 'manDiaLnextCaLL')
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type FROM system_settings;";
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type,queuemetrics_pausereason FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00037',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -4818,6 +4820,7 @@ if ($ACTION == 'manDiaLnextCaLL')
$queuemetrics_socket = $row[7];
$queuemetrics_socket_url = $row[8];
$queuemetrics_pause_type = $row[9];
$queuemetrics_pausereason = $row[10];
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
@@ -6420,7 +6423,7 @@ if ($ACTION == 'manDiaLonly')
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type FROM system_settings;";
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type,queuemetrics_pausereason FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00048',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -6438,6 +6441,7 @@ if ($ACTION == 'manDiaLonly')
$queuemetrics_socket = $row[7];
$queuemetrics_socket_url = $row[8];
$queuemetrics_pause_type = $row[9];
$queuemetrics_pausereason = $row[10];
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
@@ -7517,7 +7521,7 @@ if ($stage == "end")
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type FROM system_settings;";
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type,queuemetrics_pausereason FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00063',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -7537,6 +7541,7 @@ if ($stage == "end")
$queuemetrics_socket = $row[8];
$queuemetrics_socket_url = $row[9];
$queuemetrics_pause_type = $row[10];
$queuemetrics_pausereason = $row[11];
if ($enable_queuemetrics_logging > 0)
{
@@ -15234,7 +15239,7 @@ if ( ($ACTION == 'VDADpause') or ($ACTION == 'VDADready') or ($pause_trigger ==
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_pause_type,queuemetrics_pausereason FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00167',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -15251,6 +15256,7 @@ if ( ($ACTION == 'VDADpause') or ($ACTION == 'VDADready') or ($pause_trigger ==
$queuemetrics_log_id = $row[5];
$queuemetrics_pe_phone_append = $row[6];
$queuemetrics_pause_type = $row[7];
$queuemetrics_pausereason = $row[8];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
@@ -15586,7 +15592,7 @@ if ($ACTION == 'userLOGout')
{
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_pause_type,queuemetrics_pausereason FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00138',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -15606,6 +15612,7 @@ if ($ACTION == 'userLOGout')
$queuemetrics_dispo_pause = $row[9];
$queuemetrics_pe_phone_append = $row[10];
$queuemetrics_pause_type = $row[11];
$queuemetrics_pausereason = $row[12];
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
@@ -15860,7 +15867,7 @@ if ($ACTION == 'PauseCodeSubmit')
{
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages,queuemetrics_pe_phone_append,queuemetrics_pause_type,queuemetrics_pausereason FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00176',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -15878,6 +15885,7 @@ if ($ACTION == 'PauseCodeSubmit')
$allow_sipsak_messages = $row[6];
$queuemetrics_pe_phone_append = $row[7];
$queuemetrics_pause_type = $row[8];
$queuemetrics_pausereason = $row[9];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
@@ -15902,11 +15910,35 @@ if ($ACTION == 'PauseCodeSubmit')
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$pause_call_id',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00177',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($status != 'BLANK')
{
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$pause_call_id',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00177',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
}
if ($queuemetrics_pausereason == 'EVERY_NEW')
{
##### BEGIN insert new pause session, back-dated before the PAUSEREASON
$unpauseall_time = ($secX - 2);
$pauseall_time = ($secX - 1);
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$unpauseall_time',call_id='$pause_call_id',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$UPAaffected_rows = mysqli_affected_rows($linkB);
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$pauseall_time',call_id='$pause_call_id',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$PAaffected_rows = mysqli_affected_rows($linkB);
##### END insert new pause session, back-dated before the PAUSEREASON
}
mysqli_close($linkB);
}
www/vicidial/admin.php
+12 -5
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File diff suppressed because one or more lines are too long
www/vicidial/help_documentation.txt
+2 -1
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@@ -1,4 +1,4 @@
# version: 202000601212901
# version: 202000619164701
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage. Default is N.</QXZ>
@@ -1123,6 +1123,7 @@ settings-queuemetrics_callstatus QueueMetrics CallStatus <QXZ>This option if set
settings-queuemetrics_addmember_enabled QueueMetrics Addmember Enabled <QXZ>This option if set to 1 will generate ADDMEMBER2 and REMOVEMEMBER entries in queue_log. Default is 0 for disabled.</QXZ>
settings-queuemetrics_dispo_pause QueueMetrics Dispo Pause Code <QXZ>This option, if populated, allows you to define whether a dispo pause code is entered into queue_log when an agent is in dispo status. Default is empty for disabled.</QXZ>
settings-queuemetrics_pause_type QueueMetrics Pause Type Logging <QXZ>If enabled, this option will log the type of pause in the queue_log table data5 field. You must make sure that you have a data5 field or enabling this feature will break QM compatibility. Default is 0 for disabled.</QXZ>
settings-queuemetrics_pausereason QueueMetrics PAUSEREASON Logging <QXZ>If set to EVERY_NEW, this will start a new pause session within the queue log for each pause code that happens, starting when the pause code is set. The STANDARD default behavior is for QM to only use the last PAUSEREASON in any single pause session in its reports. Default is STANDARD.</QXZ>
settings-queuemetrics_pe_phone_append QueueMetrics Phone Environment Phone Append <QXZ>This option, if enabled, will append the agent phone login to the data4 record in the queue log table if the Campaign Phone Environment field is populated. Default is 0 for disabled.</QXZ>
settings-queuemetrics_record_hold QueueMetrics Hold Call Log <QXZ>This option, if enabled, will log when a customer is put on hold and taken off hold in the newer record_tags QM table. Default is 0 for disabled.</QXZ>
settings-queuemetrics_socket QueueMetrics Socket Send <QXZ>This option, if enabled, will send QM data to a web page that will send it through a socket for logging. The CONNECT_COMPLETE option will send CONNECT, COMPLETEAGENT and COMPLETECALLER events to the url defined below. Default is NONE for disabled.</QXZ>