diff --git a/agi/cm_cid_change.agi b/agi/cm_cid_change.agi new file mode 100644 index 00000000..ab7a8e91 --- /dev/null +++ b/agi/cm_cid_change.agi @@ -0,0 +1,313 @@ +#!/usr/bin/perl +# +# cm_cid_change.agi version 2.14 +# +# Designed to allow you to change the CID of a call to either a fixed number or +# a combination of CUSTOMER, CLOSER just like the in-group Action Transfer CID +# feature. Script is designed to handle calls already assigned to leads, not +# new inbound calls that only have a phone number. +# +# Flag Options: +# 1- Fixed CID number, or CUSTOMER or CUSTOMERCLOSER +# +# example of what to put in the AGI entry for a Call Menu AGI route: +# cm_cid_change.agi,CUSTOMERCLOSER +# +# Copyright (C) 2017 Matt Florell LICENSE: AGPLv2 +# +# changes: +# 171011-0713 - First draft +# + +$script = 'cm_cid_change.agi'; + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$hour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; +$start_time=$now_date; +$CIDdate = "$mon$mday$hour$min$sec"; +$tsSQLdate = "$year$mon$mday$hour$min$sec"; +$SQLdate = "$year-$mon-$mday $hour:$min:$sec"; +$SQLdateBEGIN = $SQLdate; + +# default path to astguiclient configuration file: +$PATHconf = '/etc/astguiclient.conf'; + +open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; +@conf = ; +close(conf); +$i=0; +foreach(@conf) + { + $line = $conf[$i]; + $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; + if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) + {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} + if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) + {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} + if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) + {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} + if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) + {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} + if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) + {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} + if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) + {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} + if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) + {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) + {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) + {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) + {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) + {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) + {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} + $i++; + } + +if (!$VARDB_port) {$VARDB_port='3306';} +if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} + +use DBI; +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + +$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + +### Grab Server values from the database +$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +$rec_count=0; +while ($sthArows > $rec_count) + { + $AGILOG = '0'; + @aryA = $sthA->fetchrow_array; + $DBagi_output = $aryA[0]; + if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} + if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} + if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} + $rec_count++; + } +$sthA->finish(); + + +### begin parsing run-time options ### +if (length($ARGV[0])>1) + { + if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} + $i++; + } + + ### list of command-line array arguments: + @ARGV_vars = split(/---/, $ARGV[0]); + + $new_cid = $ARGV_vars[0]; + } + +$|=1; +while() + { + chomp; + last unless length($_); + if ($AGILOG) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_context\:\s+(.*)$/) {$context = $1;} + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_type\:\s+(.*)$/) {$type = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} + $callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; + $calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; + $extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; + + if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) ) + { + $calleridname = $callerid; + $calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi; + $calleridname =~ s/\"|\" //gi; + } + + $callerid =~ s/\D//gi; + $calleridname =~ s/unknown//gi; + if ( (!$callerid) or ($callerid =~ /unknown/) ) + {$callerid = $calleridname;} + + if (length($callerid)>0) {$phone_number = $callerid;} + else {$phone_number = '';} + if (length($calleridname)>0) {$VLcomments = $calleridname;} + else {$VLcomments = '';} + if (length($callerid)<10) {$callerid = $parked_by;} + if (length($pin)>0) {$callerid = $pin;} + } + +if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;} + +### exit if no new CID is defined +if (length($new_cid) < 1) + { + if ($AGILOG) {$agi_string = "No new CID defined, exiting..."; &agi_output;} + exit; + } + + +$call_type=''; +$lead_id='0'; +$SleadsSQL=''; +$CIDchanged=0; +if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^D\S\d\d\d\d\d\dW\d\d\d\d\d\d\d\d\d\dW/) + { + if ($calleridname =~ /^V/) + { + $lead_id = substr($calleridname, 10, 10); + $call_type = 'auto-dial'; + } + if ($calleridname =~ /^Y/) + { + $lead_id = substr($calleridname, 10, 10); + $call_type = 'inbound'; + } + if ($calleridname =~ /^M/) + { + $lead_id = substr($calleridname, 10, 10); + $call_type = 'manual-dial'; + } + if ($calleridname =~ /^D/) + { + $lead_id = substr($calleridname, 9, 10); + $call_type = '3-way'; + } + if (length($call_type) > 0) + { + $lead_id = ($lead_id + 0); + $SleadsSQL .= "'$lead_id',"; + + $stmtA= "SELECT phone_number from vicidial_list where lead_id='$lead_id';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;} + $g=0; + while ($sthArows > $g) + { + @aryA = $sthA->fetchrow_array; + $phone_number = $aryA[0]; + $g++; + } + $sthA->finish(); + + if ($AGILOG) {$agi_string = "Already a Vicidial $call_type call: |$calleridname|$lead_id|$phone_number| $vla_string"; &agi_output;} + + if ($new_cid =~ /CUSTOMER/) + {$transfer_cid = $phone_number;} + else + {$transfer_cid = $new_cid; $transfer_cid =~ s/CUSTOMER|CLOSER//gi;} + if ($new_cid =~ /CLOSER/) + {$newcallerid = "\"$calleridname <$transfer_cid>\"";} + else + {$newcallerid = "\"$transfer_cid <$transfer_cid>\"";} + $AGI->set_callerid($newcallerid); + print STDERR "Setting CID \"$newcallerid\"\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} + $CIDchanged++; + } + else + { + if ($AGILOG) {$agi_string = "Not already a Vicidial call: $calleridname"; &agi_output;} + } + } +else + { + if ($AGILOG) {$agi_string = "Not already a Vicidial call: $calleridname"; &agi_output;} + } + + +if ($CIDchanged < 1) + { + $transfer_cid = $new_cid; $transfer_cid =~ s/CUSTOMER|CLOSER//gi; + $newcallerid = "\"$transfer_cid <$transfer_cid>\""; + $AGI->set_callerid($newcallerid); + print STDERR "Setting CID \"$newcallerid\"\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} + $CIDchanged++; + } + +$dbhA->disconnect(); + +if ($AGILOG) {$agi_string = "exiting the cm_cid_change app..."; &agi_output;} + +exit; + + + +sub agi_output + { + if ($AGILOG >=2) + { + ### open the log file for writing ### + open(Lout, ">>$AGILOGfile") + || die "Can't open $AGILOGfile: $!\n"; + print Lout "$now_date|$script|$agi_string\n"; + close(Lout); + } + ### send to STDERR writing ### + if ( ($AGILOG == '1') || ($AGILOG == '3') ) + {print STDERR "$now_date|$script|$agi_string\n";} + $agi_string=''; + } + + +sub checkresult + { + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) + { + $res =~ /result=(-?\d+)/; + if (!length($1)) + { + # print STDERR "FAIL ($res)\n"; + $fail++; + } + else + { + # print STDERR "PASS ($1)\n"; + $pass++; + } + } + else + { + # print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } + } diff --git a/agi/cm_dnc.agi b/agi/cm_dnc.agi index d6c0000e..8463e744 100644 --- a/agi/cm_dnc.agi +++ b/agi/cm_dnc.agi @@ -25,6 +25,7 @@ # 130925-1825 - Added variable filter to prevent DID SQL injection attack # 150928-1822 - Added dnc logging # 170313-1610 - Fixed issue with DNC not logging if no campaign defined +# 171010-1228 - Added ability to recognize existing Vicidial calls # $script = 'cm_dnc.agi'; @@ -188,6 +189,47 @@ while() if (length($pin)>0) {$callerid = $pin;} } +$call_type=''; +$lead_id='0'; +$SleadsSQL=''; +if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^D\S\d\d\d\d\d\dW\d\d\d\d\d\d\d\d\d\dW/) + { + if ($calleridname =~ /^V/) + { + $lead_id = substr($calleridname, 10, 10); + $call_type = 'auto-dial'; + } + if ($calleridname =~ /^Y/) + { + $lead_id = substr($calleridname, 10, 10); + $call_type = 'inbound'; + } + if ($calleridname =~ /^M/) + { + $lead_id = substr($calleridname, 10, 10); + $call_type = 'manual-dial'; + } + if ($calleridname =~ /^D/) + { + $lead_id = substr($calleridname, 9, 10); + $call_type = '3-way'; + } + if (length($call_type) > 0) + { + $lead_id = ($lead_id + 0); + $SleadsSQL .= "'$lead_id',"; + if ($AGILOG) {$agi_string = "Already a Vicidial $call_type call: |$calleridname|$lead_id| $vla_string"; &agi_output;} + } + else + { + if ($AGILOG) {$agi_string = "Not already a Vicidial call: $calleridname"; &agi_output;} + } + } +else + { + if ($AGILOG) {$agi_string = "Not already a Vicidial call: $calleridname"; &agi_output;} + } + foreach $i (sort keys %AGI) { if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;} @@ -224,20 +266,38 @@ if ( (length($campaign_id) > 0) && ($camp_sys =~ /CAMP/) ) ### Gather the lead IDs of the leads with this phone number ### -$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL;"; -$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; -$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; -$sthArows=$sthA->rows; - if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;} -$g=0; -$SleadsSQL=''; -while ($sthArows > $g) +if ( (length($call_type) < 1) || ($lead_id < 1) ) { - @aryA = $sthA->fetchrow_array; - $SleadsSQL .= "'$aryA[0]',"; - $g++; + $stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;} + $g=0; + while ($sthArows > $g) + { + @aryA = $sthA->fetchrow_array; + $SleadsSQL .= "'$aryA[0]',"; + $g++; + } + $sthA->finish(); + } +else + { + $stmtA= "SELECT phone_number from vicidial_list where lead_id='$lead_id';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;} + $g=0; + while ($sthArows > $g) + { + @aryA = $sthA->fetchrow_array; + $phone_number = $aryA[0]; + $g++; + } + $sthA->finish(); } -$sthA->finish(); chop($SleadsSQL);