diff --git a/docs/AGENT_EVENTS_PUSH.txt b/docs/AGENT_EVENTS_PUSH.txt index c345f5ab..fbcf87bf 100644 --- a/docs/AGENT_EVENTS_PUSH.txt +++ b/docs/AGENT_EVENTS_PUSH.txt @@ -1,4 +1,4 @@ -Agent Events Push 2017-05-31 +Agent Events Push Started: 2017-05-31 Updated: 2017-06-01 This feature allows for selected events in the VICIdial agent screen to push out event triggers through HTTP requests sent to a URL as defined in the System Settings. @@ -106,3 +106,8 @@ lead_search_open - The lead search screen has been opened pause_code_open - The pause code selection screen has been opened +update_fields - API trigger to update customer information fields, will attach fields updated and new values + +session_empty - This event triggers when the agent session has no channels in it + +session_channels - This event triggers when the agent session goes from having no channels to having at least one channel in it diff --git a/docs/CRM_EXAMPLE_SKIN.txt b/docs/CRM_EXAMPLE_SKIN.txt index dfd7b187..fae68115 100644 --- a/docs/CRM_EXAMPLE_SKIN.txt +++ b/docs/CRM_EXAMPLE_SKIN.txt @@ -1,4 +1,4 @@ -CRM EXAMPLE SKIN DOCUMENT Started: 2015-12-27 Updated: 2015-12-29 +CRM EXAMPLE SKIN DOCUMENT Started: 2015-12-27 Updated: 2017-06-01 This document describes one method of integrating with the agent screen using a basic skin. This method could be used as a guide to integrate a CRM web system @@ -55,3 +55,4 @@ Notes: - The example code shown assumes a campaign with only outbound auto-dial and inbound call handling in a RATIO or ADAPT dial method. - The example code assumes Campaign Pause Codes is not enabled +- For more tight integration with your CRM, take a look at the AGENT_EVENTS_PUSH.txt document for information on how to get agent events pushed to your system diff --git a/www/agc/vicidial.php b/www/agc/vicidial.php index 96ab5f51..d88a14b3 100644 --- a/www/agc/vicidial.php +++ b/www/agc/vicidial.php @@ -554,10 +554,11 @@ # 170430-1005 - Added three_way_record_stop and hangup_xfer_record_start campaign options # 170513-1527 - Added debug logging of all alert boxes # 170531-0937 - Added Agent Events Push function +# 170601-2017 - Added more agent events # -$version = '2.14-524c'; -$build = '170531-0937'; +$version = '2.14-525c'; +$build = '170601-2017'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=87; $one_mysql_log=0; @@ -4536,6 +4537,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var build=''; var script_name=''; var transfer_panel_open=0; + var last_conf_channel_count=1; var DiaLControl_auto_HTML = "\" border=\"0\" alt=\"You are paused\" />"; var DiaLControl_auto_HTML_ready = "\" border=\"0\" alt=\"You are active\" />"; var DiaLControl_auto_HTML_OFF = "\" border=\"0\" alt=\"pause button disabled\" />"; @@ -5902,6 +5904,11 @@ function set_length(SLnumber,SLlength_goal,SLdirection) { if (live_conf_calls > 0) { + if ( (last_conf_channel_count < 1) && (no_empty_session_warnings < 1) ) + { + agent_events('session_channels', live_conf_calls); + last_conf_channel_count = live_conf_calls; + } var temp_blind_monitors=0; var loop_ct=0; var display_ct=0; @@ -6045,6 +6052,11 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } else { + if ( (last_conf_channel_count > 0) && (no_empty_session_warnings < 1) ) + { + agent_events('session_empty', '0'); + last_conf_channel_count = 0; + } LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]=''; LMAcount=0; if (conf_channels_xtra_display == 1) @@ -8492,18 +8504,31 @@ function set_length(SLnumber,SLlength_goal,SLdirection) var UDresponse_status = UDfieldsResponse_array[0]; if (UDresponse_status == 'GOOD') { + var event_data=''; var regUDvendor_lead_code = new RegExp("vendor_lead_code,","ig"); if (fields_list.match(regUDvendor_lead_code)) - {document.vicidial_form.vendor_lead_code.value = UDfieldsResponse_array[1];} + { + document.vicidial_form.vendor_lead_code.value = UDfieldsResponse_array[1]; + event_data = event_data + '--- vendor_lead_code ' + UDfieldsResponse_array[1]; + } var regUDsource_id = new RegExp("source_id,","ig"); if (fields_list.match(regUDsource_id)) - {source_id = UDfieldsResponse_array[2];} + { + source_id = UDfieldsResponse_array[2]; + event_data = event_data + '--- source_id ' + UDfieldsResponse_array[2]; + } var regUDgmt_offset_now = new RegExp("gmt_offset_now,","ig"); if (fields_list.match(regUDgmt_offset_now)) - {document.vicidial_form.gmt_offset_now.value = UDfieldsResponse_array[3];} + { + document.vicidial_form.gmt_offset_now.value = UDfieldsResponse_array[3]; + event_data = event_data + '--- gmt_offset_now ' + UDfieldsResponse_array[3]; + } var regUDphone_code = new RegExp("phone_code,","ig"); if (fields_list.match(regUDphone_code)) - {document.vicidial_form.phone_code.value = UDfieldsResponse_array[4];} + { + document.vicidial_form.phone_code.value = UDfieldsResponse_array[4]; + event_data = event_data + '--- phone_code ' + UDfieldsResponse_array[4]; + } var regUDphone_number = new RegExp("phone_number,","ig"); if (fields_list.match(regUDphone_number)) { @@ -8516,47 +8541,85 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } } document.vicidial_form.phone_number.value = UDfieldsResponse_array[5]; + event_data = event_data + '--- phone_number ' + UDfieldsResponse_array[5]; } var regUDtitle = new RegExp("title,","ig"); if (fields_list.match(regUDtitle)) - {document.vicidial_form.title.value = UDfieldsResponse_array[6];} + { + document.vicidial_form.title.value = UDfieldsResponse_array[6]; + event_data = event_data + '--- title ' + UDfieldsResponse_array[6]; + } var regUDfirst_name = new RegExp("first_name,","ig"); if (fields_list.match(regUDfirst_name)) - {document.vicidial_form.first_name.value = UDfieldsResponse_array[7];} + { + document.vicidial_form.first_name.value = UDfieldsResponse_array[7]; + event_data = event_data + '--- first_name ' + UDfieldsResponse_array[7]; + } var regUDmiddle_initial = new RegExp("middle_initial,","ig"); if (fields_list.match(regUDmiddle_initial)) - {document.vicidial_form.middle_initial.value = UDfieldsResponse_array[8];} + { + document.vicidial_form.middle_initial.value = UDfieldsResponse_array[8]; + event_data = event_data + '--- middle_initial ' + UDfieldsResponse_array[8]; + } var regUDlast_name = new RegExp("last_name,","ig"); if (fields_list.match(regUDlast_name)) - {document.vicidial_form.last_name.value = UDfieldsResponse_array[9];} + { + document.vicidial_form.last_name.value = UDfieldsResponse_array[9]; + event_data = event_data + '--- last_name ' + UDfieldsResponse_array[9]; + } var regUDaddress1 = new RegExp("address1,","ig"); if (fields_list.match(regUDaddress1)) - {document.vicidial_form.address1.value = UDfieldsResponse_array[10];} + { + document.vicidial_form.address1.value = UDfieldsResponse_array[10]; + event_data = event_data + '--- address1 ' + UDfieldsResponse_array[10]; + } var regUDaddress2 = new RegExp("address2,","ig"); if (fields_list.match(regUDaddress2)) - {document.vicidial_form.address2.value = UDfieldsResponse_array[11];} + { + document.vicidial_form.address2.value = UDfieldsResponse_array[11]; + event_data = event_data + '--- address2 ' + UDfieldsResponse_array[11]; + } var regUDaddress3 = new RegExp("address3,","ig"); if (fields_list.match(regUDaddress3)) - {document.vicidial_form.address3.value = UDfieldsResponse_array[12];} + { + document.vicidial_form.address3.value = UDfieldsResponse_array[12]; + event_data = event_data + '--- address3 ' + UDfieldsResponse_array[12]; + } var regUDcity = new RegExp("city,","ig"); if (fields_list.match(regUDcity)) - {document.vicidial_form.city.value = UDfieldsResponse_array[13];} + { + document.vicidial_form.city.value = UDfieldsResponse_array[13]; + event_data = event_data + '--- city ' + UDfieldsResponse_array[13]; + } var regUDstate = new RegExp("state,","ig"); if (fields_list.match(regUDstate)) - {document.vicidial_form.state.value = UDfieldsResponse_array[14];} + { + document.vicidial_form.state.value = UDfieldsResponse_array[14]; + event_data = event_data + '--- state ' + UDfieldsResponse_array[14]; + } var regUDprovince = new RegExp("province,","ig"); if (fields_list.match(regUDprovince)) - {document.vicidial_form.province.value = UDfieldsResponse_array[15];} + { + document.vicidial_form.province.value = UDfieldsResponse_array[15]; + event_data = event_data + '--- province ' + UDfieldsResponse_array[15]; + } var regUDpostal_code = new RegExp("postal_code,","ig"); if (fields_list.match(regUDpostal_code)) - {document.vicidial_form.postal_code.value = UDfieldsResponse_array[16];} + { + document.vicidial_form.postal_code.value = UDfieldsResponse_array[16]; + event_data = event_data + '--- postal_code ' + UDfieldsResponse_array[16]; + } var regUDcountry_code = new RegExp("country_code,","ig"); if (fields_list.match(regUDcountry_code)) - {document.vicidial_form.country_code.value = UDfieldsResponse_array[17];} + { + document.vicidial_form.country_code.value = UDfieldsResponse_array[17]; + event_data = event_data + '--- country_code ' + UDfieldsResponse_array[17]; + } var regUDgender = new RegExp("gender,","ig"); if (fields_list.match(regUDgender)) { document.vicidial_form.gender.value = UDfieldsResponse_array[18]; + event_data = event_data + '--- gender ' + UDfieldsResponse_array[18]; if (hide_gender > 0) { document.vicidial_form.gender_list.value = UDfieldsResponse_array[18]; @@ -8574,16 +8637,28 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } var regUDdate_of_birth = new RegExp("date_of_birth,","ig"); if (fields_list.match(regUDdate_of_birth)) - {document.vicidial_form.date_of_birth.value = UDfieldsResponse_array[19];} + { + document.vicidial_form.date_of_birth.value = UDfieldsResponse_array[19]; + event_data = event_data + '--- date_of_birth ' + UDfieldsResponse_array[19]; + } var regUDalt_phone = new RegExp("alt_phone,","ig"); if (fields_list.match(regUDalt_phone)) - {document.vicidial_form.alt_phone.value = UDfieldsResponse_array[20];} + { + document.vicidial_form.alt_phone.value = UDfieldsResponse_array[20]; + event_data = event_data + '--- alt_phone ' + UDfieldsResponse_array[20]; + } var regUDemail = new RegExp("email,","ig"); if (fields_list.match(regUDemail)) - {document.vicidial_form.email.value = UDfieldsResponse_array[21];} + { + document.vicidial_form.email.value = UDfieldsResponse_array[21]; + event_data = event_data + '--- email ' + UDfieldsResponse_array[21]; + } var regUDsecurity_phrase = new RegExp("security_phrase,","ig"); if (fields_list.match(regUDsecurity_phrase)) - {document.vicidial_form.security_phrase.value = UDfieldsResponse_array[22];} + { + document.vicidial_form.security_phrase.value = UDfieldsResponse_array[22]; + event_data = event_data + '--- security_phrase ' + UDfieldsResponse_array[22]; + } var regUDcomments = new RegExp("comments,","ig"); if (fields_list.match(regUDcomments)) { @@ -8593,26 +8668,42 @@ function set_length(SLnumber,SLlength_goal,SLdirection) {document.vicidial_form.other_tab_comments.value = UDfieldsResponse_array[23];} else {document.vicidial_form.comments.value = UDfieldsResponse_array[23];} + event_data = event_data + '--- comments ' + UDfieldsResponse_array[23]; } var regUDrank = new RegExp("rank,","ig"); if (fields_list.match(regUDrank)) - {document.vicidial_form.rank.value = UDfieldsResponse_array[24];} + { + document.vicidial_form.rank.value = UDfieldsResponse_array[24]; + event_data = event_data + '--- rank ' + UDfieldsResponse_array[24]; + } var regUDowner = new RegExp("owner,","ig"); if (fields_list.match(regUDowner)) - {document.vicidial_form.owner.value = UDfieldsResponse_array[25];} + { + document.vicidial_form.owner.value = UDfieldsResponse_array[25]; + event_data = event_data + '--- owner ' + UDfieldsResponse_array[25]; + } var regUDformreload = new RegExp("formreload,","ig"); if (fields_list.match(regUDformreload)) - {FormContentsLoad();} + { + FormContentsLoad(); + event_data = event_data + '--- formreload '; + } // JOEJ 082812 - new for email feature var regUDemailreload = new RegExp("emailreload,","ig"); if (fields_list.match(regUDemailreload)) - {EmailContentsLoad();} + { + EmailContentsLoad(); + event_data = event_data + '--- emailreload '; + } // JOEJ 060514 - new for chat feature var regUDchatreload = new RegExp("chatreload,","ig"); if (fields_list.match(regUDchatreload)) - {CustomerChatContentsLoad();} + { + CustomerChatContentsLoad(); + event_data = event_data + '--- chatreload '; + } var regWFAcustom = new RegExp("^VAR","ig"); if (VDIC_web_form_address.match(regWFAcustom)) @@ -8654,6 +8745,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection) { document.getElementById("WebFormSpanTwo").innerHTML = "\" border=\"0\" alt=\"Web Form 3\" />\n"; } + + agent_events('update_fields', event_data); } else { @@ -16125,7 +16218,7 @@ function phone_number_format(formatphone) { if (xmlhttp.readyState == 4 && xmlhttp.status == 200) { // alert(xmlhttp.responseText); - document.getElementById("debugbottomspan").innerHTML = "AGENT EVENT " + xmlhttp.responseText + "| URL: " + agent_push_script + "| DATA: " + agent_push_data; + // document.getElementById("debugbottomspan").innerHTML = "AGENT EVENT " + xmlhttp.responseText + "| URL: " + agent_push_script + "| DATA: " + agent_push_data; } } delete xmlhttp;