diff --git a/docs/VICIDIAL_PAUSE_CODES.txt b/docs/VICIDIAL_PAUSE_CODES.txt index 6f4af2c7..1b87a657 100644 --- a/docs/VICIDIAL_PAUSE_CODES.txt +++ b/docs/VICIDIAL_PAUSE_CODES.txt @@ -1,8 +1,8 @@ VICIdial Agent Pause Codes Started: 2024-08-25 Updated: 2024-08-25 -Below is a list of the default system pause statuses that are used for standard VICIdial agents using the agent screen. +Below is a list of the default system pause codes that are used for standard VICIdial agents using the agent screen. -ANDIAL - Pause time after entering Alternate Number manual dialing mode in the agent screen +ANDIAL - Pause time after entering Alternate-Number manual dialing mode in the agent screen DCMX - Dead Call Max Seconds default pause code DISMX - Dispo Call Max Seconds default pause code GRABCL - Pause time before grabbing a call in queue from the agent screen @@ -10,7 +10,7 @@ LAGGED - If the system has paused an agent session due to lost communication wit LOGIN - Agent screen login, the pause time immediately following agent screen login LOGOUT - Pause time before Agent screen logout MDSKIP - Pause time after agent has skipped a manual dial lead -NXDIAL - Pause time after ending one call before automatically moving on to a new manual dial lead +NXDIAL - Pause time after ending a call before automatically moving on to another manual dial lead PAUSMX - Pause Max Seconds default pause code PRECAL - Pre-call work default pause code RQUEUE - Pause time after the REQUEUE CALL button has been clicked in the agent screen