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Added max_inbound_auto_reenable system setting and function to re-enable agent in-group selections after max_inbound_calls has been raised

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git-svn-id: svn://192.168.202.10@3975 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2026-04-10 00:40:17 +00:00
parent 71ac039514
commit e3b563f57c
9 changed files with 489 additions and 118 deletions
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bin/AST_VDremote_agents.pl
+17 -2
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@@ -11,7 +11,7 @@
# agents that should appear to be logged in so that the calls can be transferred
# out to them properly.
#
# Copyright (C) 2024 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2026 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG:
# 50215-0954 - First version of script
@@ -58,9 +58,10 @@
# 240219-1518 - Added daily_limit inbound option
# 240420-2246 - Added ConfBridge code
# 240516-2149 - Allow for ALT start_call_url, added --version flag
# 260403-2253 - Added vicidial_max_inbound_cache logging
#
$build = '240516-2149';
$build = '260403-2253';
### begin parsing run-time options ###
if (length($ARGV[0])>1)
@@ -471,6 +472,17 @@ while($one_day_interval > 0)
}
if ($max_inbound_count >= $max_inbound_calls)
{
$RAWcloser_campaigns='';
$stmtJ = "SELECT closer_campaigns FROM vicidial_remote_agents where user_start='$QHuser[$w]';";
$sthA = $dbhA->prepare($stmtJ) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtJ ", $dbhA->errstr;
$sthArowsVRA=$sthA->rows;
if ($sthArowsVRA > 0)
{
@aryA = $sthA->fetchrow_array;
$RAWcloser_campaigns = $aryA[0];
}
$max_inbound_triggered++;
$stmtJ = "UPDATE vicidial_live_agents set closer_campaigns='' where user='$QHuser[$w]';";
$affected_rows = $dbhA->do($stmtJ);
@@ -481,6 +493,9 @@ while($one_day_interval > 0)
$stmtJ = "UPDATE vicidial_remote_agents set closer_campaigns='' where user_start='$QHuser[$w]';";
$affected_rows = $dbhA->do($stmtJ);
$stmtJ = "INSERT INTO vicidial_max_inbound_cache SET user='$QHuser[$w]', campaign_id='$QHcampaign_id[$w]', event_date=NOW(), blended='1', closer_campaigns='$RAWcloser_campaigns', max_inbound_count='$max_inbound_calls', call_count_today='$max_inbound_count', status='NEW', notes='VRA';";
$affected_rows = $dbhA->do($stmtJ);
$stmtJ = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$QHuser[$w]', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$QHuser[$w]', event_code='MAX IN CALLS MODIFY REMOTE AGENT', event_sql='DELETE FROM vicidial_live_inbound_agents where user=$QHuser[$w]', event_notes='|$max_inbound_count|$max_inbound_calls|$QHuser[$w]|$QHcall_id[$w]|RA|';";
$affected_rows = $dbhA->do($stmtJ);