diff --git a/extras/MySQL_AST_CREATE_tables.sql b/extras/MySQL_AST_CREATE_tables.sql
index dea4176c..384ac0b3 100644
--- a/extras/MySQL_AST_CREATE_tables.sql
+++ b/extras/MySQL_AST_CREATE_tables.sql
@@ -5224,7 +5224,7 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
INSERT INTO vicidial_settings_containers(container_id,container_notes,container_type,user_group,container_entry) VALUES ('USER_LOCATIONS_SYSTEM','User Locations List','OTHER','---ALL---',';location|description\n|default\n');
INSERT INTO vicidial_settings_containers(container_id,container_notes,container_type,user_group,container_entry) VALUES ('USER_CODES_SYSTEM','User Codes List','OTHER','---ALL---','');
INSERT INTO vicidial_settings_containers(container_id,container_notes,container_type,user_group,container_entry) VALUES ('VICIPHONE_SETTINGS','VICIphone WebRTC Extra Settings','WEBPHONE_SETTINGS','---ALL---','# determines if automatic gain control is enabled\nautoGain : 0\n\n# determines if echo cancellation is enabled\nechoCan : 0\n\n# determines if noise suppression is enabled\nnoiseSup :0\n\n# determines if the reg_exten is called upon successful registration\ndialRegExten : 1\n\n# determines the regional sound to use for progress audio\nprogReg : na\n\n# English translation phrases\nlangAttempting:"Attempting"\nlangConnected:"WS Connected"\nlangDisconnected:"WS Disconnected"\nlangExten:"Extension"\nlangIncall:"Incall"\nlangInit:"Initializing..."\nlangRedirect:"Redirect"\nlangRegFailed:"Reg. Failed"\nlangRegistering:"Registering"\nlangRegistered:"Registered"\nlangReject:"Rejected"\nlangRinging:"Ringing"\nlangSend:"Send"\nlangTrying:"Trying"\nlangUnregFailed:"Unreg. Failed"\nlangUnregistered:"Unregistered"\nlangUnregistering:"Unregistering"\nlangWebrtcError:"Something went wrong with WebRTC. Either your browser does not support the necessary WebRTC functions, you did not allow your browser to access the microphone, or there is a configuration issue. Please check your browsers error console for more details. For a list of compatible browsers please vist http://webrtc.org/"');
-INSERT INTO `vicidial_settings_containers` VALUES ('VERM_STATUS_NAMES_OVERRIDE','Override dialer status names in enhanced reporting','OTHER','---ALL---','; For each status name you want overridden, type the status followed by\r\n; a pipe, then the new status name\r\n; Ex:\r\n; NZ|Taumatawhakatangihangakoauauotamateaturipukakapikimaungahoronukupoka\r\n201214|Request To Cancel\r\n210200|No Answer-Incomplete Call\r\n210201|Contact Established\r\n210202|Provider Review - HB\r\n210203|Promise to Pay\r\n210204|Setup Payment Plan\r\n210205|Research-Inquiry\r\n210206|Voice Mail Left - HB\r\n210207|Do Not Call\r\n210208|Appeal Verification\r\n210209|Bad Phone\r\n210210|Bad Address\r\n210211|Direct Pay Verification\r\n210213|Provider Approved\r\n210215|Update Notes Only\r\n210216|Voicemail-No Status Change\r\n210217|Sent Letter Request - HB\r\n210218|Auto VoiceMail Left - HB\r\n210219|Auto VoiceMail-No Status Change\r\n210302|Provider Review - LB\r\n210306|Voice Mail Left - LB\r\n210317|Sent Letter Request - LB\r\n210318|Auto VoiceMail Left - LB\r\n211503|Provider - COVID-19\r\n211603|Transferred Call to MLA\r\n'), ('VERM_REPORT_OPTIONS','Container for customizing VERM report output','OTHER','---ALL---','; This is the report queue used if none is chosen by the user\r\n; It\'s preloaded in some forms as well\r\nVERM_default_report_queue => ALL\r\n\r\n; If there are statuses to exclude from reports, list them here\r\n; Separate with commas. Default is AFTHRS\r\nexc_addtl_statuses => AFTHRS\r\n\r\n; Set the below value to 1 (or anything non-blank/non-zero) in order to \r\n; show the agents ID in addition to their full name in the report results\r\nshow_full_agent_info => 1\r\n\r\n; Some reports count \"lost\" calls - which are defined by the below variable\r\n; listing what you define as \"lost\" dispos. Separate with commas.\r\nlost_statuses => LOST,210208,DISPO\r\n\r\n; You can create a detailed IVR survey report for ingroups by defining\r\n; \"ivr_survey_ingroups_detail\" and \"ivr_survey_ingroups_voicemails.\"\r\n; For \"details\", supply an ingroup used as a tracking group on call menus.\r\n; Then, add a pipe and after that list all call menus that use the ingroup\r\n; as the tracking group, separating each with a comma\r\n; To track whether the calls went to voicemail, list every call menu/option\r\n; combination that goes to voicemail, separating the call menu from the \r\n; option with a pipe. One callmenu/option combo per line.\r\nivr_survey_ingroups_detail => 521205|561401,561402,561403,561404,561505\r\nivr_survey_ingroups_voicemails => 561505|t\r\n\r\n; #####################################################\r\n; # ALL of the below are used in the wallboard report #\r\n; #####################################################\r\nVERM_default_outb_widget_queue => ALL_OUT\r\nVERM_default_inb_widget_queue1 => 514915v_USA_Shared\r\nVERM_default_inb_widget_queue2 => 515915v_MLA_Shared\r\n\r\n; Used specifically for the SLA widget\r\n; Uses ingroups - separate multiple ingroups by commas\r\n; Comment out or leave blank to count all ingroups\r\nSLA_LEVEL_PCT_ingroups => 514915v,515915v\r\n\r\n; This removes remote agents from the wallboard reports\r\n; Comment out to include remote agents (or set to zero)\r\nomit_remote_agents => 1\r\n');
+INSERT INTO `vicidial_settings_containers` VALUES ('VERM_STATUS_NAMES_OVERRIDE','Override dialer status names in enhanced reporting','OTHER','---ALL---','; For each status name you want overridden, type the status followed by\r\n; a pipe, then the new status name\r\n; Ex:\r\n; NZ|Taumatawhakatangihangakoauauotamateaturipukakapikimaungahoronukupoka\r\n201214|Request To Cancel\r\n210200|No Answer-Incomplete Call\r\n210201|Contact Established\r\n210202|Provider Review - HB\r\n210203|Promise to Pay\r\n210204|Setup Payment Plan\r\n210205|Research-Inquiry\r\n210206|Voice Mail Left - HB\r\n210207|Do Not Call\r\n210208|Appeal Verification\r\n210209|Bad Phone\r\n210210|Bad Address\r\n210211|Direct Pay Verification\r\n210213|Provider Approved\r\n210215|Update Notes Only\r\n210216|Voicemail-No Status Change\r\n210217|Sent Letter Request - HB\r\n210218|Auto VoiceMail Left - HB\r\n210219|Auto VoiceMail-No Status Change\r\n210302|Provider Review - LB\r\n210306|Voice Mail Left - LB\r\n210317|Sent Letter Request - LB\r\n210318|Auto VoiceMail Left - LB\r\n211503|Provider - COVID-19\r\n211603|Transferred Call to MLA\r\n'), ('VERM_REPORT_OPTIONS','Container for customizing VERM report output','OTHER','---ALL---','; This is the report queue used if none is chosen by the user\r\n; It\'s preloaded in some forms as well\r\nVERM_default_report_queue => ALL\r\n\r\n; If there are statuses to exclude from reports, list them here\r\n; Separate with commas. Default is AFTHRS\r\nexc_addtl_statuses => AFTHRS\r\n\r\n; Set the below value to 1 (or anything non-blank/non-zero) in order to \r\n; show the agents ID in addition to their full name in the report results\r\nshow_full_agent_info => 1\r\n\r\n; Some reports count \"lost\" calls - which are defined by the below variable\r\n; listing what you define as \"lost\" dispos. Separate with commas.\r\nlost_statuses => LOST,210208,DISPO\r\n\r\n; You can create a detailed IVR survey report for ingroups by defining\r\n; \"ivr_survey_ingroups_detail\" and \"ivr_survey_ingroups_voicemails.\"\r\n; For \"details\", supply an ingroup used as a tracking group on call menus.\r\n; Then, add a pipe and after that list all call menus that use the ingroup\r\n; as the tracking group, separating each with a comma\r\n; To track whether the calls went to voicemail, list every call menu/option\r\n; combination that goes to voicemail, separating the call menu from the \r\n; option with a pipe. One callmenu/option combo per line.\r\nivr_survey_ingroups_detail => 521205|561401,561402,561403,561404,561505\r\nivr_survey_ingroups_voicemails => 561505|t\r\n\r\n; #####################################################\r\n; # ALL of the below are used in the wallboard report #\r\n; #####################################################\r\nVERM_default_outb_widget_queue => ALL_OUT\r\nVERM_default_inb_widget_queue1 => 514915v_USA_Shared\r\nVERM_default_inb_widget_queue2 => 515915v_MLA_Shared\r\n\r\n; Used specifically for the SLA widget\r\n; Uses ingroups - separate multiple ingroups by commas\r\n; Comment out or leave blank to count all ingroups\r\nSLA_LEVEL_PCT_ingroups => 514915v,515915v\r\n\r\n; This removes remote agents from the wallboard reports\r\n; Comment out to include remote agents (or set to zero)\r\nomit_remote_agents => 1\r\n\r\n\r\n; #### AUTO DOWNLOAD ####\r\n; If the "total calls" value on any report requested exceeds the below \r\n; limit, automatically download the three "DETAILS" reports instead\r\n; of attempting to display that many records on-screen\r\nauto_download_limit => 50000\r\n\r\n; #### OUTCOMES report overrides ####\r\n; Use "outcome_lagged_status_overrides" for conditions where the call \r\n; record in the vicidial_log or vicidial_closer_log table has no uniqueid\r\n; value despite having a status/outcome, which can indicate a call \r\n; affected by network lag for certain statuses. This will change the call \r\n; status to "LAGGED". Separate statuses with commas. Default is the \r\n; automatic "PU" status.\r\noutcome_lagged_status_overrides => PU\r\n\r\n; Use "unknown_network_statuses" to change call statuses to read "Network/\r\n; LAGGED" on the OUTCOMES report. Separate statuses with commas.\r\n; IMPORTANT: if you are using the outcome_lagged_status_overrides option \r\n; above, make sure "LAGGED" is one of the unknown_network_statuses here\r\n; unknown_network_statuses => LAGGED\r\n\r\n; Use "outcome_status_overrides" to change one status to another on the \r\n; OUTCOMES report. Overrides are comma-separated pairs of dispositions \r\n; where the first disposition is the disposition to change, and the second\r\n; is the disposition to change to. Separate pairs with a pipe character as\r\n; in the below example. Off by default.\r\n; outcome_status_overrides => CBHOLD,DISPO|XFER,AL');
INSERT INTO `wallboard_widgets` VALUES ('queues_widget_1','AGENTS_AND_QUEUES','queues','','TEXT',5,'N',1,'Queue Information','','',NULL,'','',NULL,2),('queues_widget_0','AGENTS_AND_QUEUES','queues','','LOGO',2,'N',1,NULL,'','',NULL,'','',NULL,1),('queues_widget_2','AGENTS_AND_QUEUES','queues','SLA Level %','SLA_LEVEL_PCT',1,'N',1,NULL,'','>60',NULL,'','',NULL,3),('queues_widget_3','AGENTS_AND_QUEUES','queues','Outbound calls','LIVE_QUEUE_INFO',1,'N',1,'','201201','','','','','yellow_alarm,|red_alarm,',4),('queues_widget_4','AGENTS_AND_QUEUES','queues','USA Ded Inbound','LIVE_QUEUE_INFO',1,'N',1,'','ALL_IN','','','','','yellow_alarm,|red_alarm,',5),('queues_widget_5','AGENTS_AND_QUEUES','queues','MLA Ded Inbound','LIVE_QUEUE_INFO',1,'N',1,'','514911','','','','','yellow_alarm,|red_alarm,',6),('queues_widget_6','AGENTS_AND_QUEUES','queues','N Waiting Calls','N_WAITING_CALLS',1,'N',1,NULL,'','',NULL,'','',NULL,7),('queues_widget_7','AGENTS_AND_QUEUES','queues','Offered Calls','OFFERED_CALLS',1,'N',1,NULL,'','',NULL,'','',NULL,8),('queues_widget_8','AGENTS_AND_QUEUES','queues','Answered Calls','ANSWERED_CALLS',1,'N',1,NULL,'','',NULL,'','',NULL,9),('queues_widget_9','AGENTS_AND_QUEUES','queues','Lost Calls','LOST_CALLS',1,'N',1,NULL,'','',NULL,'','',NULL,10),('queues_widget_10','AGENTS_AND_QUEUES','queues','Longest Wait','LONGEST_WAIT',1,'N',1,NULL,'','',NULL,'','',NULL,11),('queues_widget_11','AGENTS_AND_QUEUES','queues','Live Queues','LIVE_QUEUES',1,'Y',1,NULL,'','',NULL,'','',NULL,12),('queues_widget_12','AGENTS_AND_QUEUES','queues','Live Calls','LIVE_CALLS',1,'Y',2,NULL,'','',NULL,'','',NULL,13),('agent_widget_0','AGENTS_AND_QUEUES','agents','','LOGO',2,'N',1,NULL,'','',NULL,'','',NULL,1),('agent_widget_1','AGENTS_AND_QUEUES','agents','N Waiting Calls','N_WAITING_CALLS',1,'N',1,NULL,'','',NULL,'','',NULL,2),('agent_widget_2','AGENTS_AND_QUEUES','agents','Agents Ready','AGENTS_READY',1,'N',1,NULL,'','',NULL,'','',NULL,3),('agent_widget_3','AGENTS_AND_QUEUES','agents','Agents On Call','N_AGENTS_ON_CALL',1,'N',1,NULL,'','',NULL,'','',NULL,4),('agent_widget_4','AGENTS_AND_QUEUES','agents','N Answered Calls','N_ANSWERED_CALLS',1,'N',1,NULL,'','',NULL,'','',NULL,5),('agent_widget_5','AGENTS_AND_QUEUES','agents','Clock','CLOCK',1,'N',1,NULL,'','',NULL,'','',NULL,6),('agent_widget_6','AGENTS_AND_QUEUES','agents','Live Agents','LIVE_AGENTS',1,'Y',3,NULL,'','',NULL,'','',NULL,7);
@@ -5232,4 +5232,4 @@ INSERT INTO `wallboard_reports` VALUES ('AGENTS_AND_QUEUES','Agents and Queues',
UPDATE system_settings set vdc_agent_api_active='1';
-UPDATE system_settings SET db_schema_version='1676',db_schema_update_date=NOW(),reload_timestamp=NOW();
+UPDATE system_settings SET db_schema_version='1677',db_schema_update_date=NOW(),reload_timestamp=NOW();
diff --git a/extras/upgrade_2.14.sql b/extras/upgrade_2.14.sql
index cdfddbea..b83e7f4f 100644
--- a/extras/upgrade_2.14.sql
+++ b/extras/upgrade_2.14.sql
@@ -2139,3 +2139,7 @@ index (call_date)
) ENGINE=MyISAM;
UPDATE system_settings SET db_schema_version='1676',db_schema_update_date=NOW() where db_schema_version < 1676;
+
+update vicidial_settings_containers set container_entry=CONCAT(container_entry, '\r\n\r\n; #### AUTO DOWNLOAD ####\r\n; If the "total calls" value on any report requested exceeds the below \r\n; limit, automatically download the three "DETAILS" reports instead\r\n; of attempting to display that many records on-screen\r\nauto_download_limit => 50000\r\n\r\n; #### OUTCOMES report overrides ####\r\n; Use "outcome_lagged_status_overrides" for conditions where the call \r\n; record in the vicidial_log or vicidial_closer_log table has no uniqueid\r\n; value despite having a status/outcome, which can indicate a call \r\n; affected by network lag for certain statuses. This will change the call \r\n; status to "LAGGED". Separate statuses with commas. Default is the \r\n; automatic "PU" status.\r\noutcome_lagged_status_overrides => PU\r\n\r\n; Use "unknown_network_statuses" to change call statuses to read "Network/\r\n; LAGGED" on the OUTCOMES report. Separate statuses with commas.\r\n; IMPORTANT: if you are using the outcome_lagged_status_overrides option \r\n; above, make sure "LAGGED" is one of the unknown_network_statuses here\r\n; unknown_network_statuses => LAGGED\r\n\r\n; Use "outcome_status_overrides" to change one status to another on the \r\n; OUTCOMES report. Overrides are comma-separated pairs of dispositions \r\n; where the first disposition is the disposition to change, and the second\r\n; is the disposition to change to. Separate pairs with a pipe character as\r\n; in the below example. Off by default.\r\n; outcome_status_overrides => CBHOLD,DISPO|XFER,AL') WHERE container_id='VERM_REPORT_OPTIONS' and container_entry NOT LIKE "%outcome_status_overrides%";
+
+UPDATE system_settings SET db_schema_version='1677',db_schema_update_date=NOW() where db_schema_version < 1677;
diff --git a/www/VERM/VERM_AGENTS_DT_rpt.inc b/www/VERM/VERM_AGENTS_DT_rpt.inc
index 95ff75d7..9258b8eb 100644
--- a/www/VERM/VERM_AGENTS_DT_rpt.inc
+++ b/www/VERM/VERM_AGENTS_DT_rpt.inc
@@ -5,6 +5,7 @@
#
# CHANGELOG:
# 220825-1632 - First build
+# 230106-1301 - Added auto-download for large page displays to avoid memory errors
#
# NANQUE, not an unanswered call?
@@ -147,20 +148,43 @@ while ($session_row=mysqli_fetch_array($session_rslt))
$agent_logged_in=1;
}
- # 6/3/22 - added $agent_sessions_array["$user"]["$start_date_epoch"]["start_hour"] to skip dual logouts
- if (preg_match('/LOGOUT/', $event) && $agent_sessions_array["$user"]["$start_date_epoch"]["start_hour"]) # && $agent_logged_in==1
+ if (preg_match('/LOGOUT/', $event)) # && $agent_logged_in==1
{
$agent_sessions_array["$user"]["$start_date_epoch"]["end_hour"]=$event_epoch;
$agent_sessions_array["$user"]["$start_date_epoch"]["duration"]=($agent_sessions_array["$user"]["$start_date_epoch"]["end_hour"]-$agent_sessions_array["$user"]["$start_date_epoch"]["start_hour"]);
$agent_sessions_array["$user"]["$start_date_epoch"]["notes"]=$notes;
+/* Removed 9/20 - leaving in just in case
$pause_stmt="select sec_to_time(sum(pause_sec)), count(*) from vicidial_agent_log where event_time>=from_unixtime(".$agent_sessions_array["$user"]["$start_date_epoch"]["start_hour"].") and event_time<=from_unixtime(".$agent_sessions_array["$user"]["$start_date_epoch"]["end_hour"].") and user='$user' and pause_sec>0";
# print $pause_stmt."
\n";
$pause_rslt=mysql_to_mysqli($pause_stmt, $link);
$pause_row=mysqli_fetch_row($pause_rslt);
$agent_sessions_array["$user"]["$start_date_epoch"]["pauses"]=$pause_row[1];
$agent_sessions_array["$user"]["$start_date_epoch"]["pause_time"]=($pause_row[0]!="" ? $pause_row[0] : "00:00:00");
-
+*/
+ if ($agent_sessions_array["$user"]["$start_date_epoch"]["start_hour"]) # 9/8/22 added to prevent warnings
+ {
+ $pause_stmt="select sec_to_time(sum(pause_sec)), count(*) from vicidial_agent_log where event_time>=from_unixtime(".$agent_sessions_array["$user"]["$start_date_epoch"]["start_hour"].") and event_time<=from_unixtime(".$agent_sessions_array["$user"]["$start_date_epoch"]["end_hour"].") and user='$user' and pause_sec>0";
+ # print $pause_stmt."
\n";
+ $pause_rslt=mysql_to_mysqli($pause_stmt, $link);
+
+ if (mysqli_num_rows($pause_rslt)>0) # 9/8/22 added to prevent warnings
+ {
+ $pause_row=mysqli_fetch_row($pause_rslt);
+ $agent_sessions_array["$user"]["$start_date_epoch"]["pauses"]=$pause_row[1];
+ $agent_sessions_array["$user"]["$start_date_epoch"]["pause_time"]=($pause_row[0]!="" ? $pause_row[0] : "00:00:00");
+ }
+ else
+ {
+ $agent_sessions_array["$user"]["$start_date_epoch"]["pauses"]=0;
+ $agent_sessions_array["$user"]["$start_date_epoch"]["pause_time"]="00:00:00";
+ }
+ }
+ else
+ {
+ $agent_sessions_array["$user"]["$start_date_epoch"]["pauses"]=0;
+ $agent_sessions_array["$user"]["$start_date_epoch"]["pause_time"]="00:00:00";
+ }
$start_date_epoch=0;
$agent_logged_in=0;
}
@@ -234,6 +258,8 @@ $HTML_output.=" |
diff --git a/www/VERM/VERM_AGENTS_rpt.inc b/www/VERM/VERM_AGENTS_rpt.inc
index f07a7faf..5915ce6d 100644
--- a/www/VERM/VERM_AGENTS_rpt.inc
+++ b/www/VERM/VERM_AGENTS_rpt.inc
@@ -5,6 +5,7 @@
#
# CHANGELOG:
# 220825-1631 - First build
+# 230106-1304 - Added data flushing for large page outputs
#
# NANQUE, not an unanswered call?
@@ -26,6 +27,8 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
# No campaigns, need to query for all.
$vicidial_user_log_SQL=preg_replace('/and campaign_id in \(\'\'\)/', '', $vicidial_user_log_SQL);
+if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
+
# Sessions
$vicidial_user_stmt="select distinct user from vicidial_user_log $vicidial_user_log_SQL and event in ('LOGIN', 'LOGOUT', 'TIMEOUTLOGOUT') order by user asc";
if ($DB) {$HTML_output.="