diff --git a/UPGRADE b/UPGRADE index 76159913..5789da66 100644 --- a/UPGRADE +++ b/UPGRADE @@ -192,6 +192,8 @@ OTHER CHANGES: 45. Added Inbound DID Summary Report +46. Added Agent Inbound Status Summary Report + diff --git a/www/vicidial/AST_agent_inbound_status.php b/www/vicidial/AST_agent_inbound_status.php new file mode 100644 index 00000000..e69250eb --- /dev/null +++ b/www/vicidial/AST_agent_inbound_status.php @@ -0,0 +1,1292 @@ + LICENSE: AGPLv2 +# +# CHANGES +# +# 170913-0853 - First build based upon AST_agent_status_detail.php +# + +$startMS = microtime(); + +require("dbconnect_mysqli.php"); +require("functions.php"); + +$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; +$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; +$PHP_SELF=$_SERVER['PHP_SELF']; +if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} + elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} +if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} + elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];} +if (isset($_GET["group"])) {$group=$_GET["group"];} + elseif (isset($_POST["group"])) {$group=$_POST["group"];} +if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];} + elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];} +if (isset($_GET["shift"])) {$shift=$_GET["shift"];} + elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} +if (isset($_GET["stage"])) {$stage=$_GET["stage"];} + elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];} +if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];} + elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];} +if (isset($_GET["DB"])) {$DB=$_GET["DB"];} + elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} +if (isset($_GET["submit"])) {$submit=$_GET["submit"];} + elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} +if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} + elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} +if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];} + elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];} +if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];} + elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];} +if (isset($_GET["show_defunct_users"])) {$show_defunct_users=$_GET["show_defunct_users"];} + elseif (isset($_POST["show_defunct_users"])) {$show_defunct_users=$_POST["show_defunct_users"];} + +if (strlen($shift)<2) {$shift='ALL';} +if ($search_archived_data=="checked") {$closer_log_table="vicidial_closer_log_archive";} else {$closer_log_table="vicidial_closer_log";} + +$report_name = 'Agent Inbound Status Summary'; +$db_source = 'M'; + +$JS_text="\n"; + echo "\n"; + echo "\n"; + require("chart_button.php"); + echo "\n"; + echo "\n"; + + echo "\n"; + echo "
";
+ }
+
+if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
+ {
+ echo "";
+ echo "PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME BELOW AND CLICK SUBMIT\n";
+ echo " NOTE: stats taken from shift specified\n";
+ }
+
+else
+ {
+ if ($shift == 'AM')
+ {
+ $time_BEGIN=$AM_shift_BEGIN;
+ $time_END=$AM_shift_END;
+ if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
+ if (strlen($time_END) < 6) {$time_END = "15:14:59";}
+ }
+ if ($shift == 'PM')
+ {
+ $time_BEGIN=$PM_shift_BEGIN;
+ $time_END=$PM_shift_END;
+ if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
+ if (strlen($time_END) < 6) {$time_END = "23:15:00";}
+ }
+ if ($shift == 'ALL')
+ {
+ if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
+ if (strlen($time_END) < 6) {$time_END = "23:59:59";}
+ }
+ $query_date_BEGIN = "$query_date $time_BEGIN";
+ $query_date_END = "$end_date $time_END";
+
+ if ($file_download < 1)
+ {
+ $ASCII_text.=_QXZ("$report_name")." Report $NOW_TIME ($db_source)\n";
+ $ASCII_text.="Time range: $query_date_BEGIN to $query_date_END\n\n";
+ $HTML_text.=_QXZ("$report_name")." Report $NOW_TIME ($db_source)\n";
+ $HTML_text.="Time range: $query_date_BEGIN to $query_date_END\n\n";
+ }
+ else
+ {
+ $file_output .= _QXZ("$report_name")." Report $NOW_TIME\n";
+ $file_output .= "Time range: $query_date_BEGIN to $query_date_END\n\n";
+ }
+
+ $statuses='-';
+ $statusesTXT='';
+ $statusesHEAD='';
+ $statusesHTML='';
+ $statusesFILE='';
+ $statusesARY[0]='';
+ $j=0;
+ $users='-';
+ $usersARY[0]='';
+ $user_namesARY[0]='';
+ $k=0;
+
+ if ($show_defunct_users)
+ {
+ $user_stmt="SELECT distinct '' as full_name, user from ".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by user asc";
+ }
+ else
+ {
+ $user_stmt="SELECT distinct full_name,vicidial_users.user from vicidial_users,".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=".$closer_log_table.".user and status is not null $group_SQL $user_group_SQL order by full_name asc";
+ }
+
+ if ($DB) {echo "$user_stmt\n";}
+ $user_rslt=mysql_to_mysqli($user_stmt, $link);
+ $q=0;
+ while($q0)
+ {
+ $defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
+ $full_name_val=$defunct_user_row[0];
+ }
+ else
+ {
+ $full_name_val=$user_row[1];
+ }
+ }
+ else
+ {
+ $full_name_val=$user_row[0];
+ }
+
+ $full_name[$q] = $full_name_val;
+ $user[$q] = $user_row[1];
+
+ if (!preg_match("/\-$user[$q]\-/i", $users))
+ {
+ $users .= "$user[$q]-";
+ $usersARY[$k] = $user[$q];
+ $user_namesARY[$k] = $full_name[$q];
+ $k++;
+ }
+ $q++;
+ }
+
+ if ($show_defunct_users)
+ {
+ $status_stmt="SELECT distinct status from ".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by status";
+ }
+ else
+ {
+ $status_stmt="SELECT distinct status from vicidial_users,".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=".$closer_log_table.".user $group_SQL $user_group_SQL order by status";
+ }
+
+ if ($DB) {echo "$status_stmt\n";}
+ $status_rslt=mysql_to_mysqli($status_stmt, $link);
+ $q=0;
+ $status_rows_to_print=0; $sub_status_count=0;
+ while($status_row=mysqli_fetch_row($status_rslt))
+ {
+ $current_status=$status_row[0];
+
+ if ($show_defunct_users)
+ {
+ $stmt="SELECT count(*) as calls,'' as full_name,user,status from ".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
+ }
+ else
+ {
+ $stmt="SELECT count(*) as calls,full_name,vicidial_users.user,status from vicidial_users,".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=".$closer_log_table.".user and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
+ }
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $status_rows_to_print = mysqli_num_rows($rslt);
+ $rows_to_print+=$status_rows_to_print;
+ $i=0;
+ while ($i < $status_rows_to_print)
+ {
+ $row=mysqli_fetch_row($rslt);
+
+ if ($show_defunct_users)
+ {
+ $defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$row[2]'";
+ $defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
+ if (mysqli_num_rows($defunct_user_rslt)>0)
+ {
+ $defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
+ $full_name_val=$defunct_user_row[0];
+ }
+ else
+ {
+ $full_name_val=$row[2];
+ }
+ }
+ else
+ {
+ $full_name_val=$row[1];
+ }
+
+
+ if ( ($row[0] > 0) and (strlen($row[2]) > 0) and (strlen($row[3]) > 0) and (!preg_match("/NULL/i",$row[3])))
+ {
+ $calls[$q] = $row[0];
+ $full_name[$q] = $full_name_val;
+ $user[$q] = $row[2];
+ $status[$q] = $row[3];
+ if ( (!preg_match("/-$status[$q]-/i", $statuses)) and (strlen($status[$q])>0) )
+ {
+ $statusesTXT = sprintf("%8s", $status[$q]);
+ $statusesHEAD .= "----------+";
+ $statusesHTML .= " $statusesTXT |";
+ $HTML_statuses .= " $statusesTXT ";
+ $statusesFILE .= "$statusesTXT,";
+ $statuses .= "$status[$q]-";
+ $statusesARY[$j] = $status[$q];
+
+ $sub_statusesARY[$sub_status_count] = $status[$q];
+ $sub_status_count++;
+ $max_varname="max_".$status[$q];
+ $$max_varname=1;
+
+ $j++;
+ }
+ if (!preg_match("/\-$user[$q]\-/i", $users))
+ {
+ $users .= "$user[$q]-";
+ $usersARY[$k] = $user[$q];
+ $user_namesARY[$k] = $full_name[$q];
+ $k++;
+ }
+ }
+ $i++;
+ $q++;
+ }
+ }
+
+ if ($file_download < 1)
+ {
+ $ASCII_text.="INBOUND CALLS STATS BREAKDOWN:\n";
+ $ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
+ $ASCII_text.="| USER NAME | ID | CALLS | CIcalls| DNC/CI%|$statusesHTML\n";
+ $ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
+
+ $HTML_text.="INBOUND CALLS STATS BREAKDOWN: \n";
+ $HTML_text.="";
+ $HTML_text.="";
+ $HTML_text.=" USER NAME ";
+ $HTML_text.=" ID ";
+ $HTML_text.=" CALLS ";
+ $HTML_text.=" CIcalls ";
+ $HTML_text.=" DNC/CI% ";
+ $HTML_text.=$HTML_statuses;
+ $HTML_text.=" ";
+
+ }
+ else
+ {
+ $file_output .= "USER,ID,CALLS,CIcalls,DNC-CI%,$statusesFILE\n";
+ }
+
+
+ ### BEGIN loop through each user ###
+ $m=0;
+ $CIScountTOT=0;
+ $DNCcountTOT=0;
+
+ $graph_stats=array();
+ $max_calls=1;
+ $max_cicalls=1;
+ $max_dncci=1;
+
+ while ($m < $k)
+ {
+ $Suser=$usersARY[$m];
+ $Sfull_name=$user_namesARY[$m];
+ $Scalls=0;
+ $SstatusesHTML='';
+ $SstatusesHTMLpct='';
+ $SHTML_statuses='';
+ $SHTML_statusespct='';
+ $SstatusesFILE='';
+ $SstatusesFILEpct='';
+ $CIScount=0;
+ $DNCcount=0;
+
+ ### BEGIN loop through each status ###
+ $n=0;
+ while ($n < $j)
+ {
+ $Sstatus=$statusesARY[$n];
+ $SstatusTXT='';
+ $varname=$Sstatus."_graph";
+ $$varname=$graph_header."$Sstatus ";
+ $max_varname="max_".$Sstatus;
+ ### BEGIN loop through each stat line ###
+ $i=0; $status_found=0;
+ while ($i < $rows_to_print)
+ {
+ if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
+ {
+ $Scalls = ($Scalls + $calls[$i]);
+ if (preg_match("/\|$status[$i]\|/i",$customer_interactive_statuses))
+ {
+ $CIScount = ($CIScount + $calls[$i]);
+ $CIScountTOT = ($CIScountTOT + $calls[$i]);
+ }
+ if (preg_match("/DNC/i", $status[$i]))
+ {
+ $DNCcount = ($DNCcount + $calls[$i]);
+ $DNCcountTOT = ($DNCcountTOT + $calls[$i]);
+ }
+
+ if ($calls[$i]>$$max_varname) {$$max_varname=$calls[$i];}
+ $graph_stats[$m][(4+$n)]=$calls[$i];
+
+ $SstatusTXT = sprintf("%8s", $calls[$i]);
+ $SstatusesHTML .= " $SstatusTXT |";
+ $SHTML_statuses .= "$calls[$i] ";
+ $SstatusesFILE .= "$calls[$i],";
+ $status_found++;
+ }
+ $i++;
+ }
+ if ($status_found < 1)
+ {
+ $graph_stats[$m][(4+$n)]=0;
+ $SstatusesHTML .= " 0 |";
+ $SHTML_statuses .= "0 ";
+ $SstatusesFILE .= "0,";
+ }
+ ### END loop through each stat line ###
+ $n++;
+ }
+ ### END loop through each status ###
+ $TOTcalls=($TOTcalls + $Scalls);
+
+ $RAWuser = $Suser;
+ $RAWcalls = $Scalls;
+ $RAWcis = $CIScount;
+ $Scalls = sprintf("%6s", $Scalls);
+ $CIScount = sprintf("%6s", $CIScount);
+
+ ### BEGIN loop through each status again to get the damn percentages ###
+ $n=0;
+ while ($n < $j)
+ {
+ $Sstatus=$statusesARY[$n];
+ ### BEGIN loop through each stat line ###
+ $i=0; $status_found=0;
+ while ($i < $rows_to_print)
+ {
+ if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
+ {
+ $SstatusTXTpct = sprintf("%6.1f", (100*($calls[$i]/$Scalls))); #
+ $SstatusesHTMLpct .= " $SstatusTXTpct % |";
+ $SHTML_statusespct .= "(".trim($SstatusTXTpct)."%) ";
+ $SstatusesFILEpct .= trim($SstatusTXTpct)."%,";
+ $status_found++;
+ }
+ $i++;
+ }
+ if ($status_found < 1)
+ {
+ $SstatusesHTMLpct .= " 0.0 % |";
+ $SHTML_statusespct .= "(0.0 %) ";
+ $SstatusesFILEpct .= "0.0%,";
+ }
+ ### END loop through each stat line ###
+ $n++;
+ }
+ ### END loop through each status ###
+
+ if ($file_download<1)
+ {
+ if ($non_latin < 1)
+ {
+ $Sfull_name= sprintf("%-25s", $Sfull_name);
+ while(strlen($Sfull_name)>25) {$Sfull_name = substr("$Sfull_name", 0, -1);}
+ $Suser = sprintf("%-8s", $Suser);
+ while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
+ }
+ else
+ {
+ $Sfull_name= sprintf("%-75s", $Sfull_name);
+ while(mb_strlen($Sfull_name,'utf-8')>25) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
+
+ $Suser = sprintf("%-24s", $Suser);
+ while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
+ }
+ }
+ $DNCcountPCTs = ( MathZDC($DNCcount, $CIScount) * 100);
+ $RAWdncPCT = $DNCcountPCTs;
+ # $DNCcountPCTs = round($DNCcountPCTs,2);
+ $DNCcountPCTs = round($DNCcountPCTs);
+ $rawDNCcountPCTs = $DNCcountPCTs;
+ # $DNCcountPCTs = sprintf("%3.2f", $DNCcountPCTs);
+ $DNCcountPCTs = sprintf("%6s", $DNCcountPCTs);
+
+ if (trim($Scalls)>$max_calls) {$max_calls=trim($Scalls);}
+ if (trim($CIScount)>$max_cicalls) {$max_cicalls=trim($CIScount);}
+ if (trim($DNCcountPCTs)>$max_dncci) {$max_dncci=trim($DNCcountPCTs);}
+ $graph_stats[$m][1]=trim("$Scalls");
+ $graph_stats[$m][2]=trim("$CIScount");
+ $graph_stats[$m][3]=trim("$DNCcountPCTs");
+
+ if ($file_download < 1)
+ {
+ $Toutput = "| $Sfull_name | $Suser | $Scalls | $CIScount | $DNCcountPCTs%|$SstatusesHTML\n";
+ $Toutput .= "| ".sprintf("%-25s", " ")." | ".sprintf("%-8s", " ")." | ".sprintf("%-6s", " ")." | ".sprintf("%-6s", " ")." | ".sprintf("%-6s", " ")." |$SstatusesHTMLpct\n";
+ $Toutput .= "+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
+
+ if ($m%2==0) {$bgcolor=$SSstd_row2_background;} else {$bgcolor=$SSstd_row1_background;}
+ $ToutputHTML = "$Sfull_name $Suser $Scalls $CIScount $DNCcountPCTs% $SHTML_statuses \n";
+ $ToutputHTML .= " $SHTML_statusespct \n";
+
+ # $graph_stats[$m][0]=trim("$user_namesARY[$m] - $usersARY[$m]");
+ }
+ else
+ {
+ $fileToutput = "$Sfull_name,$RAWuser,$RAWcalls,$RAWcis,$rawDNCcountPCTs%,$SstatusesFILE\n";
+ $fileToutput .= ",,,,,$SstatusesFILEpct\n";
+ }
+
+ $TOPsorted_output[$m] = $Toutput;
+ $TOPsorted_outputFILE[$m] = $fileToutput;
+ $TOPsorted_outputHTML[$m] = $ToutputHTML;
+
+ if ($stage == 'ID')
+ {
+ $TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
+ $TOPsortTALLY[$m]=$RAWcalls;
+ }
+ if ($stage == 'LEADS')
+ {
+ $TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
+ $TOPsortTALLY[$m]=$RAWcalls;
+ }
+ if ($stage == 'TIME')
+ {
+ $TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
+ $TOPsortTALLY[$m]=$Stime;
+ }
+ if ($stage == 'CI')
+ {
+ $TOPsort[$m] = '' . sprintf("%08s", $RAWcis) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
+ $TOPsortTALLY[$m]=$RAWcis;
+ }
+ if ($stage == 'DNCCI')
+ {
+ $TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
+ $TOPsortTALLY[$m]=$RAWdncPCT;
+ }
+ if (!preg_match('/ID|TIME|LEADS|CI|DNCCI/',$stage))
+ if ($file_download < 1)
+ {
+ $ASCII_text.="$Toutput";
+ $HTML_text.="$ToutputHTML";
+ }
+ else
+ {$file_output .= "$fileToutput";}
+
+ if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}
+
+ $m++;
+ }
+ ### END loop through each user ###
+
+ $TOT_AGENTS = sprintf("%4s", $m);
+
+
+ ### BEGIN sort through output to display properly ###
+ if (preg_match('/ID|TIME|LEADS|CI|DNCCI/',$stage))
+ {
+ if (preg_match('/ID/',$stage))
+ {sort($TOPsort, SORT_NUMERIC);}
+ if (preg_match('/TIME|LEADS|CI|DNCCI/',$stage))
+ {rsort($TOPsort, SORT_NUMERIC);}
+
+ $m=0;
+ while ($m < $k)
+ {
+ $sort_split = explode("-----",$TOPsort[$m]);
+ $i = $sort_split[1];
+ $sort_order[$m] = "$i";
+ if ($file_download < 1)
+ {
+ $ASCII_text.="$TOPsorted_output[$i]";
+ $HTML_text.="$TOPsorted_outputHTML[$i]";
+ }
+ else
+ {$file_output .= "$TOPsorted_outputFILE[$i]";}
+ $m++;
+ }
+ }
+ ### END sort through output to display properly ###
+
+
+
+ ###### LAST LINE FORMATTING ##########
+ ### BEGIN loop through each status ###
+ $SUMstatusesHTML='';
+ $SUMstatusesFILE='';
+ $SUMHTML_statuses='';
+ $SUMstatusesHTMLpct='';
+ $SUMstatusesFILEpct='';
+ $SUMHTML_statusespct='';
+ $n=0;
+ while ($n < $j)
+ {
+ $Scalls=0;
+ $Sstatus=$statusesARY[$n];
+ $SUMstatusTXT='';
+ $total_var=$Sstatus."_total";
+ ### BEGIN loop through each stat line ###
+ $i=0; $status_found=0;
+ while ($i < $rows_to_print)
+ {
+ if ($Sstatus=="$status[$i]")
+ {
+ $Scalls = ($Scalls + $calls[$i]);
+ $status_found++;
+ }
+ $i++;
+ }
+ ### END loop through each stat line ###
+ if ($status_found < 1)
+ {
+ $SUMstatusesHTML .= " 0 |";
+ $$total_var="0";
+ }
+ else
+ {
+ $SUMstatusTXT = sprintf("%8s", $Scalls);
+ $SUMstatusesHTML .= " $SUMstatusTXT |";
+ $SUMHTML_statuses .= "$SUMstatusTXT ";
+ $SUMstatusesFILE .= "$SUMstatusTXT,";
+ $$total_var=$Scalls;
+ }
+ $n++;
+ }
+ ### END loop through each status ###
+
+ $n=0;
+ while ($n < $j)
+ {
+ $Scalls=0;
+ $Sstatus=$statusesARY[$n];
+ ### BEGIN loop through each stat line ###
+ $i=0; $status_found=0;
+ while ($i < $rows_to_print)
+ {
+ if ($Sstatus=="$status[$i]")
+ {
+ $Scalls = ($Scalls + $calls[$i]);
+ $status_found++;
+ }
+ $i++;
+ }
+ ### END loop through each stat line ###
+ if ($status_found < 1)
+ {
+ $SUMstatusesHTMLpct .= " 0.0% |";
+ $SUMstatusesFILEpct .= "0.0%,";
+ $SUMHTML_statusespct .= "(0.0%) ";
+ }
+ else
+ {
+ $SstatusTXTpct = sprintf("%6.1f", (100*($Scalls/$TOTcalls))); #
+ $SUMstatusesHTMLpct .= " $SstatusTXTpct % |";
+ $SUMHTML_statusespct .= "(".trim($SstatusTXTpct)."%) ";
+ $SUMstatusesFILEpct .= trim($SstatusTXTpct)."%,";
+ }
+ $n++;
+ }
+ ### END loop through each status ###
+
+ $TOTcalls = sprintf("%7s", $TOTcalls);
+ $CIScountTOT = sprintf("%7s", $CIScountTOT);
+ $DNCcountPCT = ( MathZDC($DNCcountTOT, $CIScountTOT) * 100);
+ $DNCcountPCT = round($DNCcountPCT,2);
+ $DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
+ $DNCcountPCT = ( MathZDC($DNCcountTOT, $CIScountTOT) * 100);
+ #$DNCcountPCT = round($DNCcountPCT,2);
+ $DNCcountPCT = round($DNCcountPCT);
+ #$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
+ $DNCcountPCT = sprintf("%6s", $DNCcountPCT);
+
+ if ($file_download < 1)
+ {
+ $ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
+ $ASCII_text.="| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls| $CIScountTOT| $DNCcountPCT%|$SUMstatusesHTML\n";
+ $ASCII_text.="| ".sprintf("%-36s", " ")." | ".sprintf("%-6s", " ")." | ".sprintf("%-6s", " ")." | ".sprintf("%-6s", " ")." |$SUMstatusesHTMLpct\n";
+ $ASCII_text.="+--------------------------------------+--------+--------+--------+$statusesHEAD\n";
+
+ $ASCII_text.="\n\n";
+
+ $HTML_text.="";
+ $HTML_text.="TOTALS AGENTS:$TOT_AGENTS ";
+ $HTML_text.="$TOTcalls ";
+ $HTML_text.="$CIScountTOT ";
+ $HTML_text.="$DNCcountPCT% ";
+ $HTML_text.=$SUMHTML_statuses;
+ $HTML_text.=" ";
+ $HTML_text.="";
+ $HTML_text.=" ";
+ $HTML_text.=$SUMHTML_statusespct;
+ $HTML_text.=" ";
+ $HTML_text.="
";
+
+/*
+ # USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
+ # You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
+ $multigraph_text="";
+ $graph_id++;
+ $graph_array=array("ASD_CALLSdata|1|CALLS|integer|", "ASD_CICALLSdata|2|CI/CALLS|integer|", "ASD_DNCCIdata|3|DNC/CI|percent|");
+
+ for ($e=0; $e"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." \n";
+ $chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
+ break;
+ case "percent":
+ $graph_totals_array[$q]="";
+ $chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
+ break;
+ default:
+ $graph_totals_array[$q]=" "._QXZ("TOTAL").": $current_graph_total \n";
+ $chart_options="options: { legend: { display: false }},";
+ break;
+ }
+
+ $datasets.=$data;
+ $datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
+ $datasets.="\t\t\t}\n";
+ $datasets.="\t\t]\n";
+ $datasets.="\t}\n";
+
+ $JS_text.=$labels.$datasets;
+ # $JS_text.="}\n";
+ # $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
+ $JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
+ $JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
+ }
+
+
+ $graph_count=count($graph_array);
+ $graph_title=_QXZ("AGENT STATUS DETAIL REPORT");
+ include("graphcanvas.inc");
+ $GRAPH.=$graphCanvas;
+*/
+ }
+ else
+ {
+ $file_output .= "TOTALS,$TOT_AGENTS,$TOTcalls,$CIScountTOT,$DNCcountPCT%,$SUMstatusesFILE\n";
+ $file_output .= ",,,,,$SUMstatusesFILEpct\n";
+ }
+ }
+
+if ($file_download > 0)
+ {
+ $FILE_TIME = date("Ymd-His");
+ $CSVfilename = "AGENT_STATUS$US$FILE_TIME.csv";
+
+ // We'll be outputting a TXT file
+ header('Content-type: application/octet-stream');
+
+ // It will be called LIST_101_20090209-121212.txt
+ header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
+ header('Expires: 0');
+ header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
+ header('Pragma: public');
+ ob_clean();
+ flush();
+
+ echo "$file_output";
+
+ if ($db_source == 'S')
+ {
+ mysqli_close($link);
+ $use_slave_server=0;
+ $db_source = 'M';
+ require("dbconnect_mysqli.php");
+ }
+
+ $endMS = microtime();
+ $startMSary = explode(" ",$startMS);
+ $endMSary = explode(" ",$endMS);
+ $runS = ($endMSary[0] - $startMSary[0]);
+ $runM = ($endMSary[1] - $startMSary[1]);
+ $TOTALrun = ($runS + $runM);
+
+ $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
+ if ($DB) {echo "|$stmt|\n";}
+ $rslt=mysql_to_mysqli($stmt, $link);
+
+ exit;
+ }
+
+$JS_onload.="}\n";
+if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
+$JS_text.="\n";
+
+echo "";
+
+if ($report_display_type=="HTML")
+ {
+ echo $HTML_text;
+ }
+else
+ {
+ echo $ASCII_text;
+ }
+
+
+echo " \n";
+
+if (!$report_display_type || $report_display_type=="TEXT")
+ {
+ echo "\n";
+ echo "\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n";
+
+ $m=0;
+ while ($m < $k)
+ {
+ $sort_split = explode("-----",$TOPsort[$m]);
+ $i = $sort_split[1];
+ $sort_order[$m] = "$i";
+
+ if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
+ {echo " \n";}
+ else
+ {
+ echo " ";
+ $TOPsortPLOT = ( MathZDC($TOPsortTALLY[$i], $TOPsortMAX) * 110 );
+ $h=0;
+ while ($h <= $TOPsortPLOT)
+ {
+ echo " ";
+ $h++;
+ }
+ echo "\n";
+ }
+ $m++;
+ }
+
+ echo "\n";
+ }
+
+if ($db_source == 'S')
+ {
+ mysqli_close($link);
+ $use_slave_server=0;
+ $db_source = 'M';
+ require("dbconnect_mysqli.php");
+ }
+
+$endMS = microtime();
+$startMSary = explode(" ",$startMS);
+$endMSary = explode(" ",$endMS);
+$runS = ($endMSary[0] - $startMSary[0]);
+$runM = ($endMSary[1] - $startMSary[1]);
+$TOTALrun = ($runS + $runM);
+
+$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
+if ($DB) {echo "|$stmt|\n";}
+$rslt=mysql_to_mysqli($stmt, $link);
+
+?>
+
+