From e95b847ca7732d2b60038885ff8ada7eb474079d Mon Sep 17 00:00:00 2001 From: mattf Date: Sun, 25 May 2008 15:48:26 +0000 Subject: [PATCH] moving depricated VDADtransfer TEST and BROADCAST AGI scripts to extras/old_agi git-svn-id: svn://192.168.202.10@877 3d104415-ff17-0410-8863-d5cf3c621b8a --- agi/agi-VDADtransferBROADCAST.agi | 608 ----------------------- agi/agi-VDADtransferTEST.agi | 779 ------------------------------ 2 files changed, 1387 deletions(-) delete mode 100644 agi/agi-VDADtransferBROADCAST.agi delete mode 100644 agi/agi-VDADtransferTEST.agi diff --git a/agi/agi-VDADtransferBROADCAST.agi b/agi/agi-VDADtransferBROADCAST.agi deleted file mode 100644 index c7899053..00000000 --- a/agi/agi-VDADtransferBROADCAST.agi +++ /dev/null @@ -1,608 +0,0 @@ -#!/usr/bin/perl -# -# agi-VDADtransferBROADCAST.agi version 2.0.4 *DBI-version* -# -# runs when a call comes in from the VICIDIAL_auto_dialer. This script will -# send the calls out to the reps that are logged in. -# -# if there are no available agents, then it will check every second until an agent becomes available, -# if at the end of 10 seconds(default) it has not found an agent it will hangup the call and mark it as dropped -# -# You need to put lines similar to those below in your extensions.conf file: -# -# ;VICIDIAL_auto_dialer transfer script: -# exten => 8365,1,AGI(call_log.agi,${EXTEN}) -# exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN}) -# -# Copyright (C) 2007 Matt Florell LICENSE: GPLv2 -# -# changes: -# 50322-1246 - changed callerid handling to allow for custom callerid -# 60119-1408 - fixed calleridname issue with 1.2 tree for custom CID -# 60503-1054 - Added safe harbor and drop second options from campaign -# 60731-1441 - changed to use DBI-DBD::mysql -# - changed to use /etc/astguiclient.conf for configs -# 60816-1036 - added output options check from database -# - changed look for agent every 0.5 second for first 4 sec on hold -# 60905-1047 - changed look for agent every 0.25 second for first 4 sec on hold -# 61110-1625 - added change of vicidial_list, vicidial_log to PU once this script runs -# 71116-1045 - added fewest_calls and campaign_weight agent call routing options -# - -$script = 'agi-VDADtransferBROADCAST.agi'; - -$DROP_TIME = 10; # default number of seconds to wait until you drop a waiting call - -($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); -$year = ($year + 1900); -$mon++; -if ($mon < 10) {$mon = "0$mon";} -if ($mday < 10) {$mday = "0$mday";} -if ($hour < 10) {$Fhour = "0$hour";} -if ($min < 10) {$min = "0$min";} -if ($sec < 10) {$sec = "0$sec";} - -$now_date_epoch = time(); -$now_date = "$year-$mon-$mday $hour:$min:$sec"; - -# default path to astguiclient configuration file: -$PATHconf = '/etc/astguiclient.conf'; - -open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; -@conf = ; -close(conf); -$i=0; -foreach(@conf) - { - $line = $conf[$i]; - $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; - if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) - {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} - if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) - {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} - if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) - {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} - if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) - {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} - if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) - {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} - if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) - {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} - if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) - {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) - {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) - {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) - {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) - {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) - {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} - $i++; - } - -if (!$VARDB_port) {$VARDB_port='3306';} -if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} - -use DBI; -use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second -use Asterisk::AGI; -$AGI = new Asterisk::AGI; - -$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") - or die "Couldn't connect to database: " . DBI->errstr; - -### Grab Server values from the database -$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,agi_output FROM servers where server_ip = '$VARserver_ip';"; -$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; -$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; -$sthArows=$sthA->rows; - $rec_count=0; -while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $DBvoicemail_dump_exten = "$aryA[0]"; - $DBext_context = "$aryA[1]"; - $DBanswer_transfer_agent = "$aryA[2]"; - $DBSERVER_GMT = "$aryA[3]"; - $DBasterisk_version = "$aryA[4]"; - $DBmax_vicidial_trunks = "$aryA[5]"; - $DBagi_output = "$aryA[6]"; - if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} - if ($DBext_context) {$ext_context = $DBext_context;} - if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} - if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} - if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} - if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} - if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} - if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} - if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} - $rec_count++; - } -$sthA->finish(); - -$start_time=$now_date; -$CIDdate = "$mon$mday$hour$min$sec"; -$tsSQLdate = "$year$mon$mday$hour$min$sec"; -$SQLdate = "$year-$mon-$mday $hour:$min:$sec"; -$SQLdateBEGIN = $SQLdate; - -$secX = time(); -$BDtarget = ($secX - 5); -($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); -$Byear = ($Byear + 1900); -$Bmon++; -if ($Bmon < 10) {$Bmon = "0$Bmon";} -if ($Bmday < 10) {$Bmday = "0$Bmday";} -if ($Bhour < 10) {$Bhour = "0$Bhour";} -if ($Bmin < 10) {$Bmin = "0$Bmin";} -if ($Bsec < 10) {$Bsec = "0$Bsec";} - $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; - - - -### begin parsing run-time options ### -if (length($ARGV[0])>1) -{ - if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} - $i=0; - while ($#ARGV >= $i) - { - $args = "$args $ARGV[$i]"; - if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} - $i++; - } - - if ($args =~ /--help/i) - { - print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; - } - else - { - if ($args =~ /-V/i) - { - $V=1; - } - if ($args =~ /-debug/i) - { - $DG=1; - } - if ($args =~ /-dbAVS/i) - { - $DGA=1; - } - if ($args =~ /-q/i) - { - $q=1; - $Q=1; - } - if ($args =~ /-t/i) - { - $TEST=1; - $T=1; - } - } -} - -$|=1; -while() -{ - chomp; - last unless length($_); - if ($AGILOG) - { - if (/^agi_(\w+)\:\s+(.*)$/) - { - $AGI{$1} = $2; - } - } - - if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} - if (/^agi_priority\:\s+(.*)$/) {$priority = $1;} - if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} - if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} - if (/^agi_type\:\s+(.*)$/) {$type = $1;} - if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} - if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} -} - -if ( (length($callerid)>20) && ($callerid =~ /\"\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S/) ) - { - $callerid =~ s/^\"//gi; - $callerid =~ s/\".*$//gi; - ### set the callerid to the ACQS value(calleridname) - print "SET CALLERID $callerid\n"; - checkresult($result); - if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;} - } -if ( ( -(length($calleridname)>5) && ( (!$callerid) or ($callerid =~ /unknown|private|00000000/i) or ($callerid =~ /5551212/) ) -) or ( (length($calleridname)>17) && ($calleridname =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) ) - { - $callerid = $calleridname; - ### set the callerid to the ACQS value(calleridname) - print "SET CALLERID $callerid\n"; - checkresult($result); - if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;} - } - - -if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;} - -foreach $i (sort keys %AGI) -{ - if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;} -} - -if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$calleridname|$priority|"; &agi_output;} - -$VDADcampaign=''; -$VDADphone=''; -$VDADphone_code=''; - -$callerid =~ s/\"//gi; -$CIDlead_id = $callerid; -$CIDlead_id = substr($CIDlead_id, 11, 9); -$CIDlead_id = ($CIDlead_id + 0); - -if ($AGILOG) {$agi_string = "+++++ VDAD START : |$CIDlead_id|$now_date|$AST_ver|$priority|"; &agi_output;} - -if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) ) -{ -if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;} -if ($priority > 2) {sleep(1);} -exit; -} - - -### Grab call parameters from vicidial_auto_calls table -$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE',stage='LIVE-0' where callerid='$callerid' order by call_time desc limit 1;"; -$affected_rows = $dbhA->do($stmtA); -if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} -if ($affected_rows > 0) - { - $stmtA = "UPDATE vicidial_list set status='PU' where lead_id='$CIDlead_id';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD vicidial_list PU update: |$affected_rows|$uniqueid|"; &agi_output;} - - $stmtA = "SELECT campaign_id,phone_number,phone_code,lead_id,call_time FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $VDADcampaign = "$aryA[0]"; - $VDADphone = "$aryA[1]"; - $VDADphone_code = "$aryA[2]"; - $VDADlead_id = "$aryA[3]"; - $VDADcall_time = "$aryA[4]"; - $rec_count++; - } - $sthA->finish(); - - ### Grab campaign values from the database - $stmtA = "SELECT drop_call_seconds,safe_harbor_message,safe_harbor_exten,concurrent_transfers FROM vicidial_campaigns where campaign_id = '$VDADcampaign';"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $DBdrop_call_seconds = "$aryA[0]"; - $DBsafe_harbor_message = "$aryA[1]"; - $DBsafe_harbor_exten = "$aryA[2]"; - $DBconcurrent_transfers = "$aryA[3]"; - if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} - if ($DBsafe_harbor_message) {$safe_harbor_message = $DBsafe_harbor_message;} - if ($DBsafe_harbor_exten) {$safe_harbor_exten = $DBsafe_harbor_exten;} - $rec_count++; - } - $sthA->finish(); - - $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','PU','$VDADphone_code','$VDADphone','VDAD','N')"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $affected_rows = $dbhA->do($stmtA); - - if ($AGILOG) {$agi_string = "-- VDAD : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid"; &agi_output;} - } - -$drop_timer=0; -$drop_seconds=0; -$hold_message_counter=25; -$hold_tone_counter=0; - -while ($drop_timer <= $DROP_TIME) -{ -$channel_status = $AGI->channel_status("$channel"); -if ($channel_status < 1) - { - if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN"; &agi_output;} - ### sleep for 99 hundredths of a second - usleep(1*990*1000); - - $channel_status_DC = $AGI->channel_status("$channel"); - - if ($channel_status_DC < 1) - { - if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer"; &agi_output;} - if ($drop_timer < $DROP_TIME) {$drop_seconds = $drop_timer;} - $drop_timer = ($drop_timer + $DROP_TIME); - } - } -$stmtA = "SELECT next_agent_call FROM vicidial_campaigns where campaign_id='$VDADcampaign';"; -$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; -$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; -$sthArows=$sthA->rows; - $rec_count=0; -while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $CAMP_callorder = "$aryA[0]"; - $rec_count++; - } -$sthA->finish(); - -$agent_call_order=''; -if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} -if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} -if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} -if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} -if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';} -if ($CAMP_callorder =~ /fewest_calls/i) {$agent_call_order = 'order by calls_today,last_call_finish';} - - $rec_countWAIT=0; -$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\" and lead_id != '$VDADlead_id';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} -$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; -$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; -$sthArows=$sthA->rows; - $rec_count=0; -while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $rec_countWAIT = "$aryA[0]"; - $rec_count++; - } -$sthA->finish(); -if ($DBconcurrent_transfers =~ /AUTO/) - { - $active_agents=1; - $stmtA = "SELECT count(*) FROM vicidial_live_agents where server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and last_update_time > '$BDtsSQLdate';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $active_agents = "$aryA[0]"; - $rec_count++; - } - - $DBconcurrent_transfers = ($active_agents / 10); - $DBconcurrent_transfers = sprintf("%.0f", $DBconcurrent_transfers); - $DBconcurrent_transfers++; - if ($AGILOG) {$agi_string = "|CONCURRENT TRANSFERS AUTO SETTING: $DBconcurrent_transfers ($active_agents)|"; &agi_output;} - } -$sthA->finish(); -if ($rec_countWAIT < $DBconcurrent_transfers) - { - $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status = 'READY' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$VARserver_ip\n|$stmtA|"; &agi_output;} - if ($affected_rows > 0) - { - $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $VDADconf_exten = "$aryA[0]"; - $VDADuser = "$aryA[1]"; - $VDADextension = "$aryA[2]"; - $rec_count++; - } - $sthA->finish(); - - $stmtA = "UPDATE vicidial_auto_calls set status='XFER', stage='XFER-$drop_timer' where callerid='$callerid';"; - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} - - $dbhA->disconnect(); - - if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $VDADconf_exten"; &agi_output;} - print "SET CONTEXT $ext_context\n"; - checkresult($result); - print "SET EXTENSION $VDADconf_exten\n"; - checkresult($result); - print "SET PRIORITY 1\n"; - checkresult($result); - - ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); - $year = ($year + 1900); - $mon++; - if ($mon < 10) {$mon = "0$mon";} - if ($mday < 10) {$mday = "0$mday";} - if ($hour < 10) {$Fhour = "0$hour";} - if ($min < 10) {$min = "0$min";} - if ($sec < 10) {$sec = "0$sec";} - - $now_date_epoch = time(); - $now_date = "$year-$mon-$mday $hour:$min:$sec"; - if ($AGILOG) {$agi_string = "XXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;} - - exit; - } - else - { - if ($AGILOG) {$agi_string = "NNNNNNNNNN No agent record found!!!"; &agi_output;} - } - } -else - { - if ($AGILOG) {$agi_string = "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$VDADcampaign|$channel|$callerid|$uniqueid|"; &agi_output;} - } - - -if ($drop_timer < 3) - { - ### sleep for 23 hundredths of a second - usleep(1*230*1000); - $drop_timer = ($drop_timer + 0.25); - } -else - { - ### sleep for 99 hundredths of a second - usleep(1*990*1000); - - $drop_timer++; - } - -$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';"; -$affected_rows = $dbhA->do($stmtA); -#if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} - -} - - -if ($drop_timer >= $DROP_TIME) -{ -($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); -$year = ($year + 1900); -$mon++; -if ($mon < 10) {$mon = "0$mon";} -if ($mday < 10) {$mday = "0$mday";} -if ($hour < 10) {$Fhour = "0$hour";} -if ($min < 10) {$min = "0$min";} -if ($sec < 10) {$sec = "0$sec";} - -$now_date_epoch = time(); -$now_date = "$year-$mon-$mday $hour:$min:$sec"; - $CIDdate = "$mon$mday$hour$min$sec"; - $tsSQLdate = "$year$mon$mday$hour$min$sec"; - $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; - $VDADvoicemail_ext = ''; - -$DROPexten = ''; -if ($drop_seconds < 1) - { - $drop_seconds = $DROP_TIME; - - if ($safe_harbor_message =~ /Y/) - { - $DROPexten = "$safe_harbor_exten"; - } - else - { - $stmtA = "SELECT voicemail_ext FROM vicidial_campaigns where campaign_id = '$VDADcampaign' limit 1;"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $VDADvoicemail_ext = "$aryA[0]"; - $VDADvoicemail_ext =~ s/\D//gi; - if (length($VDADvoicemail_ext)>0) - {$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";} - $rec_count++; - } - $sthA->finish(); - } - } - - - ### use STDOUT to send call to proper DROP location - $VHqueryCID = "VH$CIDdate$VDADconf_exten"; - - if (length($DROPexten)>0) - { ### if DROP extension is defined then send the dropped call there instead of hangup - if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;} - print "SET CONTEXT $ext_context\n"; - checkresult($result); - print "SET EXTENSION $DROPexten\n"; - checkresult($result); - print "SET PRIORITY 1\n"; - checkresult($result); - } - else - { - ### insert a NEW record to the vicidial_manager table to be processed - $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;} - } - - $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;"; - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD vac record deleted: |$affected_rows|$VDADcampaign|"; &agi_output;} - - $stmtA = "UPDATE vicidial_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where uniqueid = '$uniqueid';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid"; &agi_output;} - - $stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$CIDlead_id';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id"; &agi_output;} -} - - - - $dbhA->disconnect(); - - - -exit; - -sub checkresult { - my ($res) = @_; - my $retval; - $tests++; - chomp $res; - if ($res =~ /^200/) { - $res =~ /result=(-?\d+)/; - if (!length($1)) { - # print STDERR "FAIL ($res)\n"; - $fail++; - } else { - # print STDERR "PASS ($1)\n"; - $pass++; - } - } else { - # print STDERR "FAIL (unexpected result '$res')\n"; - $fail++; - } -} - - - -sub agi_output -{ -if ($AGILOG >=2) - { - ### open the log file for writing ### - open(Lout, ">>$AGILOGfile") - || die "Can't open $AGILOGfile: $!\n"; - print Lout "$now_date|$script|$agi_string\n"; - close(Lout); - } - ### send to STDERR writing ### -if ( ($AGILOG == '1') || ($AGILOG == '3') ) - {print STDERR "$now_date|$script|$agi_string\n";} -$agi_string=''; -} diff --git a/agi/agi-VDADtransferTEST.agi b/agi/agi-VDADtransferTEST.agi deleted file mode 100644 index 83afbdd9..00000000 --- a/agi/agi-VDADtransferTEST.agi +++ /dev/null @@ -1,779 +0,0 @@ -#!/usr/bin/perl -# -# agi-VDADtransferTEST.agi version 2.0.4 *DBI-version* -# -# !!! This is only to be used for performance testing setups !!! -# -# runs when a call comes in from the VICIDIAL_auto_dialer. This script will -# send the calls out to the reps that are logged in. -# -# if there are no available agents, then it will check every second until an agent becomes available, -# if at the end of 10 seconds(default) it has not found an agent it will hangup the call and mark it as dropped -# -# You need to put lines similar to those below in your extensions.conf file: -# -# ;VICIDIAL_auto_dialer transfer script: -# exten => 8365,1,AGI(call_log.agi,${EXTEN}) -# exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN}) -# -# Copyright (C) 2007 Matt Florell LICENSE: GPLv2 -# -# CHANGELOG: -# 50322-1246 - Changed callerid handling to allow for custom callerid -# 60119-1408 - Fixed calleridname issue with 1.2 tree for custom CID -# 60503-1054 - Added safe harbor and drop second options from campaign -# 60731-1441 - Changed to use DBI-DBD::mysql -# - Changed to use /etc/astguiclient.conf for configs -# 60816-1036 - Added output options check from database -# - Changed look for agent every 0.5 second for first 4 sec on hold -# 60905-1047 - Changed look for agent every 0.25 second for first 4 sec on hold -# 70215-1052 - Added QueueMetrics optional logging -# 70223-1100 - Added QueueMetrics ENTERQUEUE prepend option -# 70305-1251 - Fixed problems where the same call will run this script twice -# 71116-1045 - added fewest_calls and campaign_weight agent call routing options -# - -$script = 'agi-VDADtransfer.agi'; - -$DROP_TIME = 10; # default number of seconds to wait until you drop a waiting call - -($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); -$year = ($year + 1900); -$mon++; -if ($mon < 10) {$mon = "0$mon";} -if ($mday < 10) {$mday = "0$mday";} -if ($hour < 10) {$Fhour = "0$hour";} -if ($min < 10) {$min = "0$min";} -if ($sec < 10) {$sec = "0$sec";} - -$now_date_epoch = time(); -$now_date = "$year-$mon-$mday $hour:$min:$sec"; - -# default path to astguiclient configuration file: -$PATHconf = '/etc/astguiclient.conf'; - -open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; -@conf = ; -close(conf); -$i=0; -foreach(@conf) - { - $line = $conf[$i]; - $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; - if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) - {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} - if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) - {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} - if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) - {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} - if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) - {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} - if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) - {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} - if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) - {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} - if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) - {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) - {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) - {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) - {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) - {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} - if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) - {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} - $i++; - } - -if (!$VARDB_port) {$VARDB_port='3306';} -if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} - -use DBI; -use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second -use Asterisk::AGI; -$AGI = new Asterisk::AGI; - -$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") - or die "Couldn't connect to database: " . DBI->errstr; - -### Grab Server values from the database -$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,agi_output FROM servers where server_ip = '$VARserver_ip';"; -$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; -$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; -$sthArows=$sthA->rows; - $rec_count=0; -while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $DBvoicemail_dump_exten = "$aryA[0]"; - $DBext_context = "$aryA[1]"; - $DBanswer_transfer_agent = "$aryA[2]"; - $DBSERVER_GMT = "$aryA[3]"; - $DBasterisk_version = "$aryA[4]"; - $DBmax_vicidial_trunks = "$aryA[5]"; - $DBagi_output = "$aryA[6]"; - if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} - if ($DBext_context) {$ext_context = $DBext_context;} - if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} - if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} - if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} - if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} - if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} - if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} - if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} - $rec_count++; - } -$sthA->finish(); - -$start_time=$now_date; -$CIDdate = "$mon$mday$hour$min$sec"; -$tsSQLdate = "$year$mon$mday$hour$min$sec"; -$SQLdate = "$year-$mon-$mday $hour:$min:$sec"; -$SQLdateBEGIN = $SQLdate; - -$secX = time(); -$BDtarget = ($secX - 5); -($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); -$Byear = ($Byear + 1900); -$Bmon++; -if ($Bmon < 10) {$Bmon = "0$Bmon";} -if ($Bmday < 10) {$Bmday = "0$Bmday";} -if ($Bhour < 10) {$Bhour = "0$Bhour";} -if ($Bmin < 10) {$Bmin = "0$Bmin";} -if ($Bsec < 10) {$Bsec = "0$Bsec";} - $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; - - - -### begin parsing run-time options ### -if (length($ARGV[0])>1) -{ - if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} - $i=0; - while ($#ARGV >= $i) - { - $args = "$args $ARGV[$i]"; - if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} - $i++; - } - - if ($args =~ /--help/i) - { - print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; - } - else - { - if ($args =~ /-V/i) - { - $V=1; - } - if ($args =~ /-debug/i) - { - $DG=1; - } - if ($args =~ /-dbAVS/i) - { - $DGA=1; - } - if ($args =~ /-q/i) - { - $q=1; - $Q=1; - } - if ($args =~ /-t/i) - { - $TEST=1; - $T=1; - } - } -} - -$|=1; -while() -{ - chomp; - last unless length($_); - if ($AGILOG) - { - if (/^agi_(\w+)\:\s+(.*)$/) - { - $AGI{$1} = $2; - } - } - - if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} - if (/^agi_priority\:\s+(.*)$/) {$priority = $1;} - if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} - if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} - if (/^agi_type\:\s+(.*)$/) {$type = $1;} - if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} - if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} -} - -if ( (length($callerid)>20) && ($callerid =~ /\"\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S/) ) - { - $callerid =~ s/^\"//gi; - $callerid =~ s/\".*$//gi; - ### set the callerid to the ACQS value(calleridname) - print "SET CALLERID $callerid\n"; - checkresult($result); - if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;} - } -if ( ( -(length($calleridname)>5) && ( (!$callerid) or ($callerid =~ /unknown|private|00000000/i) or ($callerid =~ /5551212/) ) -) or ( (length($calleridname)>17) && ($calleridname =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) ) - { - $callerid = $calleridname; - ### set the callerid to the ACQS value(calleridname) - print "SET CALLERID $callerid\n"; - checkresult($result); - if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;} - } - - -if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;} - -foreach $i (sort keys %AGI) -{ - if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;} -} - -if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$calleridname|$priority|"; &agi_output;} - -$VDADcampaign=''; -$VDADphone=''; -$VDADphone_code=''; - -$callerid =~ s/\"//gi; -$CIDlead_id = $callerid; -$CIDlead_id = substr($CIDlead_id, 11, 9); -$CIDlead_id = ($CIDlead_id + 0); - -if ($AGILOG) {$agi_string = "+++++ VDAD START : |$CIDlead_id|$now_date|$AST_ver|$priority|"; &agi_output;} - -if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) ) -{ -if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;} -if ($priority > 2) {sleep(1);} -exit; -} - -$stmtA = "SELECT count(*) FROM vicidial_live_agents where callerid='$callerid';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} -$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; -$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; -$sthArows=$sthA->rows; - $rec_count=0; -while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $Pseudo_duplicate_count = "$aryA[0]"; - $rec_count++; - } -$sthA->finish(); - -if ($Pseudo_duplicate_count > 0) -{ -if ($AGILOG) {$agi_string = "+++++ VDAD START PSEUDO DUPLICATE: EXITING- $priority"; &agi_output;} -exit; -} - -$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$callerid' and status IN('LIVE','XFER');"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} -$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; -$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; -$sthArows=$sthA->rows; - $rec_count=0; -while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $dialplan_duplicate_count = "$aryA[0]"; - $rec_count++; - } -$sthA->finish(); - -if ($dialplan_duplicate_count > 0) -{ -if ($AGILOG) {$agi_string = "+++++ VDAD START DIALPLAN DUPLICATE: EXITING- $priority"; &agi_output;} -exit; -} - - - -### Grab call parameters from vicidial_auto_calls table -$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE',stage='LIVE-0' where callerid='$callerid' order by call_time desc limit 1;"; -$affected_rows = $dbhA->do($stmtA); -if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} -if ($affected_rows > 0) - { - $stmtA = "SELECT campaign_id,phone_number,phone_code,lead_id,call_time FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $VDADcampaign = "$aryA[0]"; - $VDADphone = "$aryA[1]"; - $VDADphone_code = "$aryA[2]"; - $VDADlead_id = "$aryA[3]"; - $VDADcall_time = "$aryA[4]"; - $rec_count++; - } - $sthA->finish(); - - ### Grab campaign values from the database - $stmtA = "SELECT drop_call_seconds,safe_harbor_message,safe_harbor_exten,concurrent_transfers FROM vicidial_campaigns where campaign_id = '$VDADcampaign';"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $DBdrop_call_seconds = "$aryA[0]"; - $DBsafe_harbor_message = "$aryA[1]"; - $DBsafe_harbor_exten = "$aryA[2]"; - $DBconcurrent_transfers = "$aryA[3]"; - if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} - if ($DBsafe_harbor_message) {$safe_harbor_message = $DBsafe_harbor_message;} - if ($DBsafe_harbor_exten) {$safe_harbor_exten = $DBsafe_harbor_exten;} - $rec_count++; - } - $sthA->finish(); - - $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','QUEUE','$VDADphone_code','$VDADphone','VDAD','N')"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $affected_rows = $dbhA->do($stmtA); - - if ($AGILOG) {$agi_string = "-- VDAD : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid"; &agi_output;} - - ############################################# - ##### START QUEUEMETRICS LOGGING LOOKUP ##### - $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $enable_queuemetrics_logging = "$aryA[0]"; - $queuemetrics_server_ip = "$aryA[1]"; - $queuemetrics_dbname = "$aryA[2]"; - $queuemetrics_login= "$aryA[3]"; - $queuemetrics_pass = "$aryA[4]"; - $queuemetrics_log_id = "$aryA[5]"; - $queuemetrics_eq_prepend = "$aryA[6]"; - $rec_count++; - } - $sthA->finish(); - ##### END QUEUEMETRICS LOGGING LOOKUP ##### - ########################################### - if ($enable_queuemetrics_logging > 0) - { - $stmtA = "SELECT phone_number FROM vicidial_auto_calls where lead_id='$CIDlead_id';"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $phone_number = "$aryA[0]"; - $rec_count++; - $data2 = "$phone_number"; - } - $sthA->finish(); - - if ( (length($queuemetrics_eq_prepend) > 0) && ($queuemetrics_eq_prepend !~ /NONE/) ) - { - $stmtA = "SELECT $queuemetrics_eq_prepend FROM vicidial_list where lead_id='$CIDlead_id';"; - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - $DASH='-'; - @aryA = $sthA->fetchrow_array; - $QMprepend = "$aryA[0]"; - $rec_count++; - $data2 = "$QMprepend$DASH$phone_number"; - } - $sthA->finish(); - } - - $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") - or die "Couldn't connect to database: " . DBI->errstr; - - if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} - - $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='ENTERQUEUE',data2='$data2',serverid='$queuemetrics_log_id';"; - $Baffected_rows = $dbhB->do($stmtB); - - $dbhB->disconnect(); - } - } - -$drop_timer=0; -$drop_seconds=0; -$hold_message_counter=25; -$hold_tone_counter=0; - -while ($drop_timer <= $DROP_TIME) -{ -$channel_status = $AGI->channel_status("$channel"); -if ($channel_status < 1) - { - if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN"; &agi_output;} - ### sleep for 99 hundredths of a second - usleep(1*990*1000); - - $channel_status_DC = $AGI->channel_status("$channel"); - - if ($channel_status_DC < 1) - { - if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer"; &agi_output;} - if ($drop_timer < $DROP_TIME) {$drop_seconds = $drop_timer;} - $drop_timer = ($drop_timer + $DROP_TIME); - } - } -$stmtA = "SELECT next_agent_call FROM vicidial_campaigns where campaign_id='$VDADcampaign';"; -$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; -$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; -$sthArows=$sthA->rows; - $rec_count=0; -while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $CAMP_callorder = "$aryA[0]"; - $rec_count++; - } -$sthA->finish(); - -$agent_call_order=''; -if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} -if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} -if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} -if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} -if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';} -if ($CAMP_callorder =~ /fewest_calls/i) {$agent_call_order = 'order by calls_today,last_call_finish';} - - $rec_countWAIT=0; -$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\" and lead_id != '$VDADlead_id';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} -$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; -$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; -$sthArows=$sthA->rows; - $rec_count=0; -while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $rec_countWAIT = "$aryA[0]"; - $rec_count++; - } -$sthA->finish(); -if ($DBconcurrent_transfers =~ /AUTO/) - { - $active_agents=1; - $stmtA = "SELECT count(*) FROM vicidial_live_agents where server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and last_update_time > '$BDtsSQLdate';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $active_agents = "$aryA[0]"; - $rec_count++; - } - - $DBconcurrent_transfers = ($active_agents / 10); - $DBconcurrent_transfers = sprintf("%.0f", $DBconcurrent_transfers); - $DBconcurrent_transfers++; - if ($AGILOG) {$agi_string = "|CONCURRENT TRANSFERS AUTO SETTING: $DBconcurrent_transfers ($active_agents)|"; &agi_output;} - } -$sthA->finish(); -if ($rec_countWAIT < $DBconcurrent_transfers) - { - $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status = 'READY' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$VARserver_ip\n|$stmtA|"; &agi_output;} - if ($affected_rows > 0) - { - $r=0; - $VDADuser=''; - while ( (length($VDADuser)<1) && ($r<3) ) - { - $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status IN('QUEUE','INCALL') and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $VDADconf_exten = "$aryA[0]"; - $VDADuser = "$aryA[1]"; - $VDADextension = "$aryA[2]"; - $rec_count++; - } - $sthA->finish(); - $r++; - if ($r > 1) - { - if ($AGILOG) {$agi_string = "EEEEEEEEEE vla UPDATE DELAY!!! |$callerid|$r|"; &agi_output;} - - ### sleep for 23 hundredths of a second - usleep(1*230*1000); - $drop_timer = ($drop_timer + 0.25); - } - if ($r > 2) - { - $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where callerid='$callerid' order by last_call_time limit 1;"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $VDADconf_exten = "$aryA[0]"; - $VDADuser = "$aryA[1]"; - $VDADextension = "$aryA[2]"; - $rec_count++; - } - $sthA->finish(); - - if ($AGILOG) {$agi_string = "FFFFFFFFFF vla OR SELECT |$callerid|$VDADuser|"; &agi_output;} - } - } - - $stmtA = "UPDATE vicidial_auto_calls set status='XFER', stage='XFER-$drop_timer' where callerid='$callerid';"; - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} - - $stmtA = "UPDATE vicidial_list set status='PU' where lead_id='$CIDlead_id';"; - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD TEST : |$affected_rows|update of vl table: $CIDlead_id\n|$stmtA|"; &agi_output;} - - $dbhA->disconnect(); - - if ($enable_queuemetrics_logging > 0) - { - $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") - or die "Couldn't connect to database: " . DBI->errstr; - - if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} - - $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id';"; - $Baffected_rows = $dbhB->do($stmtB); - - $dbhB->disconnect(); - } - - if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $VDADconf_exten"; &agi_output;} - print "SET CONTEXT $ext_context\n"; - checkresult($result); - print "SET EXTENSION $VDADconf_exten\n"; - checkresult($result); - print "SET PRIORITY 1\n"; - checkresult($result); - - ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); - $year = ($year + 1900); - $mon++; - if ($mon < 10) {$mon = "0$mon";} - if ($mday < 10) {$mday = "0$mday";} - if ($hour < 10) {$Fhour = "0$hour";} - if ($min < 10) {$min = "0$min";} - if ($sec < 10) {$sec = "0$sec";} - - $now_date_epoch = time(); - $now_date = "$year-$mon-$mday $hour:$min:$sec"; - if ($AGILOG) {$agi_string = "XXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;} - - exit; - } - else - { - if ($AGILOG) {$agi_string = "NNNNNNNNNN No agent record found!!!"; &agi_output;} - } - } -else - { - if ($AGILOG) {$agi_string = "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$VDADcampaign|$channel|$callerid|$uniqueid|"; &agi_output;} - } - - -if ($drop_timer < 3) - { - ### sleep for 23 hundredths of a second - usleep(1*230*1000); - $drop_timer = ($drop_timer + 0.25); - } -else - { - ### sleep for 99 hundredths of a second - usleep(1*990*1000); - - $drop_timer++; - } - -$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';"; -$affected_rows = $dbhA->do($stmtA); -#if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} - -} - - -if ($drop_timer >= $DROP_TIME) -{ -($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); -$year = ($year + 1900); -$mon++; -if ($mon < 10) {$mon = "0$mon";} -if ($mday < 10) {$mday = "0$mday";} -if ($hour < 10) {$Fhour = "0$hour";} -if ($min < 10) {$min = "0$min";} -if ($sec < 10) {$sec = "0$sec";} - -$now_date_epoch = time(); -$now_date = "$year-$mon-$mday $hour:$min:$sec"; - $CIDdate = "$mon$mday$hour$min$sec"; - $tsSQLdate = "$year$mon$mday$hour$min$sec"; - $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; - $VDADvoicemail_ext = ''; - -$DROPexten = ''; -if ($drop_seconds < 1) - { - $drop_seconds = $DROP_TIME; - - if ($enable_queuemetrics_logging > 0) - { - $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") - or die "Couldn't connect to database: " . DBI->errstr; - - if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} - - $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';"; - $Baffected_rows = $dbhB->do($stmtB); - - $dbhB->disconnect(); - } - - if ($safe_harbor_message =~ /Y/) - { - $DROPexten = "$safe_harbor_exten"; - } - else - { - $stmtA = "SELECT voicemail_ext FROM vicidial_campaigns where campaign_id = '$VDADcampaign' limit 1;"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; - $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; - $sthArows=$sthA->rows; - $rec_count=0; - while ($sthArows > $rec_count) - { - @aryA = $sthA->fetchrow_array; - $VDADvoicemail_ext = "$aryA[0]"; - $VDADvoicemail_ext =~ s/\D//gi; - if (length($VDADvoicemail_ext)>0) - {$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";} - $rec_count++; - } - $sthA->finish(); - } - } - - - ### use STDOUT to send call to proper DROP location - $VHqueryCID = "VH$CIDdate$VDADconf_exten"; - - if (length($DROPexten)>0) - { ### if DROP extension is defined then send the dropped call there instead of hangup - if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;} - print "SET CONTEXT $ext_context\n"; - checkresult($result); - print "SET EXTENSION $DROPexten\n"; - checkresult($result); - print "SET PRIORITY 1\n"; - checkresult($result); - } - else - { - ### insert a NEW record to the vicidial_manager table to be processed - $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;} - } - - $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;"; - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD vac record deleted: |$affected_rows|$VDADcampaign|"; &agi_output;} - - $stmtA = "UPDATE vicidial_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where uniqueid = '$uniqueid';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid"; &agi_output;} - - $stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$CIDlead_id';"; - if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} - $affected_rows = $dbhA->do($stmtA); - if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id"; &agi_output;} -} - - - - $dbhA->disconnect(); - - - -exit; - -sub checkresult { - my ($res) = @_; - my $retval; - $tests++; - chomp $res; - if ($res =~ /^200/) { - $res =~ /result=(-?\d+)/; - if (!length($1)) { - # print STDERR "FAIL ($res)\n"; - $fail++; - } else { - # print STDERR "PASS ($1)\n"; - $pass++; - } - } else { - # print STDERR "FAIL (unexpected result '$res')\n"; - $fail++; - } -} - - - -sub agi_output -{ -if ($AGILOG >=2) - { - ### open the log file for writing ### - open(Lout, ">>$AGILOGfile") - || die "Can't open $AGILOGfile: $!\n"; - print Lout "$now_date|$script|$agi_string\n"; - close(Lout); - } - ### send to STDERR writing ### -if ( ($AGILOG == '1') || ($AGILOG == '3') ) - {print STDERR "$now_date|$script|$agi_string\n";} -$agi_string=''; -}