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Added Lead Tools Advanced page

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Added agent manual dial by lead ID
Several small fixes
hopper script features added for campaign restriction

git-svn-id: svn://192.168.202.10@2036 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2013-10-17 02:14:44 +00:00
parent 9611b8ff2a
commit ec06dbfa1f
21 changed files with 4384 additions and 76 deletions
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docs/CELLPHONE_USA_TCPA_FCC_COMPLIANCE.txt
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@@ -5,20 +5,31 @@ We have received many inquiries from clients about the impending FCC deadline of
First, here is a good summary of what the changes are, and what the definition of terms are:
http://www.copilevitz-canter.com/resources/articles/upcoming-fcc-rule-changes-regarding-express-consent-to-call-cell-phones
Now time for a disclaimer. I am not a lawyer, and this document was not written by a lawyer. If you want legal advice on this topic, I strongly suggest discussing it with a telecommunications lawyer.
In summary, the new regulations ban any calls to cellphones in the USA by "automatic telephone dialing systems"(or ATDS) unless you have specifically received explicit written or audio recorded permission from the person(or spouse of the person) you are calling that you are allowed to call them on their cell phone through an auto-dialer. The vague definition of ATDS that the FCC uses is,
"equipment which has the capacity
(A) to store or produce telephone numbers to be called, using a random or sequential number generator;
and
(B) to dial such numbers".
This is such a broad definition that even a modern smartphone fits it's definition. But, the FCC also has said more recently that the basic function of an ATDS is “the capacity to dial numbers without human intervention”, which should pretty much exclude smartphones, as well as dialing systems where human intervention would be necessary for any calls to be placed, such as auto-dialers.
It is important to mention that this regulatory change has no effect on automated calls to land lines.
This is such a broad definition that even a modern smartphone fits it's definition. But, the FCC also has said more recently that the basic function of an ATDS is “the capacity to dial numbers without human intervention”, which should pretty much exclude smartphones, as well as dialing systems where human intervention would be necessary for any calls to be placed, such as auto-dialers. Unfortunately, some recent court rulings have ignored the "human intervention" exclusion, and ruled against companies that were purely click-to-dial calling people because their phone systems had "the capacity to store and dial phone numbers". Under this very strict interpretation of the law, there is virtually no way to call anyone on a cellphone unless you use only a basic analog wired phone.
For our clients that have the strictest interpretation of the regulation change, we have added a programmatic feature that is non-editable in System Settings called "Disable Auto Dial" which is disabled by default. This feature was added on July 11, 2013 and is available in svn/trunk versions 1999 and higher. To enable or disable this feature, you have to issue a MySQL command through the command line mysql interface:
It is important to mention that this regulatory change has no effect on automated calls to land line phones, except that it does disallow all pre-recorded robo-calls for marketing purposes unless you have express consent.
$ mysql asterisk
mysql> UPDATE system_settings SET disable_auto_dial='1';
mysql> quit
For our clients that believe preview dialing, or click-to-dial list dialing, is acceptable, we have added a programmatic option that is non-editable in System Settings called "Disable Auto Dial" which is disabled by default. This feature was added on July 11, 2013 and is available in svn/trunk versions 1999 and higher. To enable or disable this feature, you have to issue a MySQL command through the command line mysql interface:
mysql asterisk
UPDATE system_settings SET disable_auto_dial='1';
UPDATE vicidial_campaigns SET dial_method='INBOUND_MAN' where dial_method NOT IN('MANUAL','RATIO','INBOUND_MAN');
ALTER TABLE vicidial_campaigns MODIFY dial_method ENUM('MANUAL','RATIO','INBOUND_MAN') default 'MANUAL' NOT NULL;
UPDATE vicidial_campaigns SET auto_dial_level='1' where auto_dial_level NOT IN('0','1','1.0');
ALTER TABLE vicidial_campaigns MODIFY auto_dial_level ENUM('0','1','1.0') default '0' NOT NULL;
quit
<you can also optionally remove the adaptive eial methods from the web interface>
find /srv/www/htdocs/vicidial/ -type f -exec sed -i 's/ADAPT_HARD_LIMIT/MANUAL/g' {} +
find /srv/www/htdocs/vicidial/ -type f -exec sed -i 's/ADAPT_AVERAGE/MANUAL/g' {} +
find /srv/www/htdocs/vicidial/ -type f -exec sed -i 's/ADAPT_TAPERED/MANUAL/g' {} +
Once this is done, the system will be incapable of automatically placing outbound calls. This includes dial methods using ADAPT and RATIO in campaigns. If this feature is enabled and you are using those dial methods, you will see this warning on the campaign modification screen: "Auto-dialing has been disabled on this system". If your system has this feature enabled, you should only be using the MANUAL and INBOUND_MAN campaign dial methods.