diff --git a/UPGRADE b/UPGRADE
index adf03794..a0196601 100644
--- a/UPGRADE
+++ b/UPGRADE
@@ -164,6 +164,10 @@ OTHER CHANGES:
24. Added option.php option to allow user ID click to pause code report from the
Agent Time Detail report
+25. Added campaign options to limit time on Dead Calls, Disposition Screen
+ and Pause.
+
+
diff --git a/extras/MySQL_AST_CREATE_tables.sql b/extras/MySQL_AST_CREATE_tables.sql
index cfe20078..f0fcea7e 100644
--- a/extras/MySQL_AST_CREATE_tables.sql
+++ b/extras/MySQL_AST_CREATE_tables.sql
@@ -881,7 +881,12 @@ allow_emails ENUM('Y','N') default 'N',
amd_inbound_group VARCHAR(20) default '',
amd_callmenu VARCHAR(50) default '',
survey_wait_sec TINYINT(3) default '10',
-manual_dial_lead_id ENUM('Y','N') default 'N'
+manual_dial_lead_id ENUM('Y','N') default 'N',
+dead_max SMALLINT(5) UNSIGNED default '0',
+dead_max_dispo VARCHAR(6) default 'DCMX',
+dispo_max SMALLINT(5) UNSIGNED default '0',
+dispo_max_dispo VARCHAR(6) default 'DISMX',
+pause_max SMALLINT(5) UNSIGNED default '0'
) ENGINE=MyISAM;
CREATE TABLE vicidial_lists (
@@ -3218,4 +3223,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
UPDATE system_settings set vdc_agent_api_active='1';
-UPDATE system_settings SET db_schema_version='1360',db_schema_update_date=NOW();
+UPDATE system_settings SET db_schema_version='1361',db_schema_update_date=NOW();
diff --git a/extras/upgrade_2.8.sql b/extras/upgrade_2.8.sql
index 9fa8f388..a475a46c 100644
--- a/extras/upgrade_2.8.sql
+++ b/extras/upgrade_2.8.sql
@@ -128,3 +128,11 @@ ALTER TABLE servers ADD auto_restart_asterisk ENUM('Y','N') default 'N';
ALTER TABLE servers ADD asterisk_temp_no_restart ENUM('Y','N') default 'N';
UPDATE system_settings SET db_schema_version='1360',db_schema_update_date=NOW() where db_schema_version < 1360;
+
+ALTER TABLE vicidial_campaigns ADD dead_max SMALLINT(5) UNSIGNED default '0';
+ALTER TABLE vicidial_campaigns ADD dead_max_dispo VARCHAR(6) default 'DCMX';
+ALTER TABLE vicidial_campaigns ADD dispo_max SMALLINT(5) UNSIGNED default '0';
+ALTER TABLE vicidial_campaigns ADD dispo_max_dispo VARCHAR(6) default 'DISMX';
+ALTER TABLE vicidial_campaigns ADD pause_max SMALLINT(5) UNSIGNED default '0';
+
+UPDATE system_settings SET db_schema_version='1361',db_schema_update_date=NOW() where db_schema_version < 1361;
diff --git a/translations/raw_translation_files/TO_BE_TRANSLATED_2.8.txt b/translations/raw_translation_files/TO_BE_TRANSLATED_2.8.txt
index 461e3e4d..2f6c66ff 100644
--- a/translations/raw_translation_files/TO_BE_TRANSLATED_2.8.txt
+++ b/translations/raw_translation_files/TO_BE_TRANSLATED_2.8.txt
@@ -249,6 +249,16 @@ Auto-Restart Asterisk||
If Asterisk is running on this server and you want the system to make sure that it will be restarted in the event that it crashes, you might want to consider enabling this setting. If enabled, the system will check every minute to see if Asterisk is running, and if it is not it will attempt to restart it. This process will not run in the first 5 minutes after a system has been up. Default is N||
Temp No-Restart Asterisk||
If Auto-Restart Asterisk is enabled on this server, turning on this setting will prevent the auto-restart process from running until after the server is rebooted. Default is N||
+Dead Call Max Seconds||
+If this is set to greater than 0, after a customer hangs up and the agent has not clicked on the Hangup Customer button in this number of seconds, the call will automatically be hung up, the status below will be set and the agent will be paused. Default is 0 for disabled||
+Dead Call Max Status||
+If Dead Call Max Seconds is enabled, this is the status set for the call when the agent dead call is not hung up past the number of seconds set above. Default is DCMX||
+Dispo Call Max Seconds||
+If this is set to greater than 0, and the agent has not selected a disposition status in this number of seconds, the call will automatically be set to the status below and the agent will be paused. Default is 0 for disabled||
+Dispo Call Max Status||
+If Dispo Call Max Seconds is enabled, this is the status set for the call when the agent has not selected a status past the number of seconds set above. Default is DISMX||
+Agent Pause Max Seconds||
+If this is set to greater than 0, and the agent has not gone out of PAUSED status in this number of seconds, the agent will automatically be logged out of the agent screen. Default is 0 for disabled||
########################## CHANGES TO EXISTING PHRASES IN ADMIN TRANSLATION
@@ -261,6 +271,7 @@ This agent screen was not opened properly||
Dial Lead ID||
Agent Form Display Script||
Agent Notes||
+You have been paused for too long, you have been logged out of your session||
########################## CHANGES TO EXISTING PHRASES IN AGENT TRANSLATION
diff --git a/www/agc/css/style.css b/www/agc/css/style.css
index 2e30a009..d50fe805 100644
--- a/www/agc/css/style.css
+++ b/www/agc/css/style.css
@@ -24,3 +24,46 @@ div.text_input { overflow: auto; font-size: 10px; font-family: sans-serif; }
.OFF_conf { font-size: 11px; font-family: monospace; color: black; background: #FFCC77; }
.cust_form { font-family: sans-serif; font-size: 10px; overflow: hidden; }
.cust_form_text { font-family: sans-serif; font-size: 10px; overflow: auto; }
+
+.blink {
+-webkit-animation: blink .75s linear infinite;
+-moz-animation: blink .75s linear infinite;
+-ms-animation: blink .75s linear infinite;
+-o-animation: blink .75s linear infinite;
+animation: blink .75s linear infinite;
+}
+
+@-webkit-keyframes blink {
+0% { opacity: 1; }
+50% { opacity: 1; }
+50.01% { opacity: 0; }
+100% { opacity: 0; }
+}
+
+@-moz-keyframes blink {
+0% { opacity: 1; }
+50% { opacity: 1; }
+50.01% { opacity: 0; }
+100% { opacity: 0; }
+}
+
+@-ms-keyframes blink {
+0% { opacity: 1; }
+50% { opacity: 1; }
+50.01% { opacity: 0; }
+100% { opacity: 0; }
+}
+
+@-o-keyframes blink {
+0% { opacity: 1; }
+50% { opacity: 1; }
+50.01% { opacity: 0; }
+100% { opacity: 0; }
+}
+
+@keyframes blink {
+0% { opacity: 1; }
+50% { opacity: 1; }
+50.01% { opacity: 0; }
+100% { opacity: 0; }
+}
diff --git a/www/agc/timeclock.php b/www/agc/timeclock.php
index 5692f858..4108c3da 100644
--- a/www/agc/timeclock.php
+++ b/www/agc/timeclock.php
@@ -14,10 +14,11 @@
# 130603-2211 - Added login lockout for 15 minutes after 10 failed logins, and other security fixes
# 130705-2010 - Added optional encrypted passwords compatibility
# 130802-1031 - Changed to PHP mysqli functions
+# 131208-2155 - Added user log TIMEOUTLOGOUT event status
#
-$version = '2.8-9';
-$build = '130802-1031';
+$version = '2.8-10';
+$build = '131208-2155';
$StarTtimE = date("U");
$NOW_TIME = date("Y-m-d H:i:s");
@@ -269,7 +270,7 @@ if ( ($stage == 'login') or ($stage == 'logout') )
if ($commit == 'YES')
{
- if ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') ) and ($stage=='login') )
+ if ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') or ($status=='TIMEOUTLOGOUT') ) and ($stage=='login') )
{
$VDdisplayMESSAGE = "You have now logged-in";
$LOGtimeMESSAGE = "You logged in at $NOW_TIME";
@@ -339,7 +340,7 @@ if ( ($stage == 'login') or ($stage == 'logout') )
print "\n";
}
- if ( ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') ) and ($stage=='logout') ) or ( ($status=='LOGIN') and ($stage=='login') ) )
+ if ( ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') or ($status=='TIMEOUTLOGOUT') ) and ($stage=='logout') ) or ( ($status=='LOGIN') and ($stage=='login') ) )
{echo "ERROR: timeclock log entry already made: $status|$stage"; exit;}
if ($referrer=='agent')
@@ -373,7 +374,7 @@ if ( ($stage == 'login') or ($stage == 'logout') )
- if ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') )
+ if ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') or ($status=='TIMEOUTLOGOUT') )
{
$VDdisplayMESSAGE = "Time since you were last logged-in: $totTIME_HMS";
$log_action = 'login';
diff --git a/www/agc/vdc_db_query.php b/www/agc/vdc_db_query.php
index 227a7037..c7a0bcba 100644
--- a/www/agc/vdc_db_query.php
+++ b/www/agc/vdc_db_query.php
@@ -336,10 +336,11 @@
# 130718-0737 - Added recording_filename to dispo url
# 130802-1039 - Changed to PHP mysqli functions
# 130925-2108 - Fixed issue with List webform overrides
+# 131208-2157 - Added user log TIMEOUTLOGOUT event status
#
-$version = '2.8-234';
-$build = '130925-2108';
+$version = '2.8-235';
+$build = '131208-2157';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=533;
$one_mysql_log=0;
@@ -7911,7 +7912,9 @@ if ($ACTION == 'userLOGout')
$user_group = trim("$row[0]");
}
##### Insert a LOGOUT record into the user log
- $stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');";
+ $user_log_event = "LOGOUT";
+ if ($stage=='TIMEOUT') {$user_log_event = "TIMEOUTLOGOUT";}
+ $stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','$user_log_event','$campaign','$NOW_TIME','$StarTtime','$user_group');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00128',$user,$server_ip,$session_name,$one_mysql_log);}
diff --git a/www/agc/vicidial.php b/www/agc/vicidial.php
index abb3104d..75d2f279 100644
--- a/www/agc/vicidial.php
+++ b/www/agc/vicidial.php
@@ -413,10 +413,11 @@
# 130925-2119 - Fixed span order issue
# 131007-1348 - Added mrglock_ig_select_ct options.php setting
# 131010-2149 - Added option to allow manual dial by lead_id
+# 131208-2331 - Added campaign options for max dead, dispo and pause time. Changed CB blink to CSS
#
-$version = '2.8-382c';
-$build = '131010-2149';
+$version = '2.8-383c';
+$build = '131208-2331';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=79;
$one_mysql_log=0;
@@ -1426,7 +1427,7 @@ else
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
- $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
+ $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -1537,7 +1538,16 @@ else
$pause_after_next_call = $row[103];
$owner_populate = $row[104];
$manual_dial_lead_id = $row[105];
+ $dead_max = $row[106];
+ $dispo_max = $row[107];
+ $pause_max = $row[108];
+ $dead_max_dispo = $row[109];
+ $dispo_max_dispo = $row[110];
+ if ( ($pause_max < 10) or (strlen($pause_max)<2) )
+ {$pause_max=0;}
+ if ( ($pause_max > 9) and ($pause_max <= $dial_timeout) )
+ {$pause_max = ($dial_timeout + 10);}
if ( ($queuemetrics_pe_phone_append > 0) and (strlen($qm_phone_environment)>0) )
{$qm_phone_environment .= "-$qm_extension";}
@@ -3553,6 +3563,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var APIDiaL_ID = '99999';
var CheckDEADcall = 0;
var CheckDEADcallON = 0;
+ var CheckDEADcallCOUNT = 0;
var currently_in_email = 0;
var VtigeRLogiNScripT = '';
var VtigeRurl = '';
@@ -3593,6 +3604,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var delayed_script_load='';
var script_recording_delay='';
var VDRP_stage='PAUSED';
+ var VDRP_stage_seconds=0;
var VU_custom_one = '';
var VU_custom_two = '';
var VU_custom_three = '';
@@ -3734,6 +3746,13 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var mrglock_ig_select_ct='';
var agent_select_territories_skip_count=0;
var last_recording_filename='';
+ var dead_max='';
+ var dispo_max='';
+ var pause_max='';
+ var dead_max_dispo='';
+ var dispo_max_dispo='';
+ var dead_auto_dispo_count=0;
+ var dead_auto_dispo_finish=0;
var DiaLControl_auto_HTML = "';
- CBpost = ' ';
+ CBpre = '';
+ CBpost = ' ';
}
if ( (scheduled_callbacks_alert == 'RED') || (scheduled_callbacks_alert == 'RED_DEFER') )
{
@@ -5914,13 +5934,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
if ( (scheduled_callbacks_alert == 'BLINK_RED') || (scheduled_callbacks_alert == 'BLINK_RED_DEFER') )
{
- CBpre = '';
- CBpost = ' ';
+ CBpost = ' " + CBpre + '' + CBprint + '' + " ACTIVE CALLBACKS" + CBpost + " ";
- document.getElementById("CBstatusSpan").innerHTML = CBlinkCONTENT;
+ // document.getElementById("debugbottomspan").innerHTML = "CBlinkdebug " + CBlinkCONTENT + " ";
+ document.getElementById("CBstatusSpan").innerHTML = CBlinkCONTENT;
}
}
delete xmlhttp;
@@ -7992,6 +8013,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (taskaction == 'VDADready')
{
VDRP_stage = 'READY';
+ VDRP_stage_seconds=0;
if (INgroupCOUNT > 0)
{
if (VICIDiaL_closer_blended == 0)
@@ -8015,6 +8037,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
else
{
VDRP_stage = 'PAUSED';
+ VDRP_stage_seconds=0;
AutoDialReady = 0;
AutoDialWaiting = 0;
pause_code_counter = 0;
@@ -9736,11 +9759,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
reselect_alt_dial = 0;
}
}
-
ShoWTransferMain('OFF');
-
}
-
}
@@ -10344,7 +10364,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// ################################################################################
// Update vicidial_list lead record with disposition selection
- function DispoSelect_submit()
+ function DispoSelect_submit(temp_use_pause_code,temp_dispo_pause_code)
{
if (VDCL_group_id.length > 1)
{var group = VDCL_group_id;}
@@ -10353,6 +10373,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
leaving_threeway=0;
blind_transfer=0;
CheckDEADcallON=0;
+ CheckDEADcallCOUNT=0;
currently_in_email=0;
customer_3way_hangup_counter=0;
customer_3way_hangup_counter_trigger=0;
@@ -10595,7 +10616,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
AutoDialWaiting = 0;
QUEUEpadding = 0;
- AutoDial_ReSume_PauSe("VDADpause");
+ if (temp_use_pause_code==1)
+ {
+ AutoDial_ReSume_PauSe("VDADpause",'','','','',"1",temp_dispo_pause_code);
+ }
+ else
+ {
+ AutoDial_ReSume_PauSe("VDADpause");
+ }
}
VICIDiaL_pause_calling = 1;
if (dispo_check_all_pause != '1')
@@ -10608,7 +10636,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (auto_dial_level != '0')
{
AutoDialWaiting = 1;
- agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID");
+ if (temp_use_pause_code==1)
+ {
+ agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID",'','','',"1",temp_dispo_pause_code);
+ }
+ else
+ {
+ agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID");
+ }
}
else
{
@@ -11391,7 +11426,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
if (xmlhttp)
{
- VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context + "&qm_extension=" + qm_extension;
+ VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context + "&qm_extension=" + qm_extension + "&stage=" + tempreason;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(VDlogout_query);
@@ -11413,11 +11448,13 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{logout_content='Your Shift is over or has changed, you have been logged out of your sessionCLICK HERE TO LOG IN AGAIN \n";
logout_stop_timeouts = 1;
-
+
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
}
}
@@ -13542,6 +13579,14 @@ function phone_number_format(formatphone) {
WaitingForNextStep=1;
check_for_conf_calls(session_id, '0');
AgentDispoing++;
+ // document.getElementById("debugbottomspan").innerHTML = "DISPO SECONDS " + AgentDispoing;
+
+ if ( (dispo_max > 0) && (AgentDispoing > dispo_max) )
+ {
+ document.vicidial_form.DispoSelectStop.checked=true;
+ document.vicidial_form.DispoSelection.value = dispo_max_dispo;
+ DispoSelect_submit('1',dispo_max_dispo);
+ }
}
if (VU_agent_choose_ingroups_skip_count > 0)
{
@@ -13616,6 +13661,27 @@ function phone_number_format(formatphone) {
VD_live_call_secondS++;
document.vicidial_form.SecondS.value = VD_live_call_secondS;
document.getElementById("SecondSDISP").innerHTML = VD_live_call_secondS;
+ if (CheckDEADcallON > 0)
+ {
+ CheckDEADcallCOUNT++;
+ // document.getElementById("debugbottomspan").innerHTML = "DEAD CALL SECONDS " + CheckDEADcallCOUNT;
+
+ if ( (dead_max > 0) && (CheckDEADcallCOUNT > dead_max) )
+ {
+ dead_auto_dispo_count=4;
+ dead_auto_dispo_finish=1;
+ alt_phone_dialing=starting_alt_phone_dialing;
+ alt_dial_active = 0;
+ alt_dial_status_display = 0;
+ document.vicidial_form.DispoSelection.value = dead_max_dispo;
+ document.vicidial_form.DispoSelectStop.checked=true;
+ dialedcall_send_hangup('NO', 'NO', dead_max_dispo);
+ if (custom_fields_enabled > 0)
+ {
+ vcFormIFrame.document.form_custom_fields.submit();
+ }
+ }
+ }
}
if (XD_live_customer_call==1)
{
@@ -13679,6 +13745,16 @@ function phone_number_format(formatphone) {
}
HKdispo_display--;
}
+ if (dead_auto_dispo_count > 0)
+ {
+ if ( (dead_auto_dispo_count == 3) && (dead_auto_dispo_finish==1) )
+ {
+ dead_auto_dispo_finish=0;
+ DispoSelect_submit('1',dead_max_dispo);
+ }
+ dead_auto_dispo_count--;
+ }
+
if (all_record == 'YES')
{
if (all_record_count < allcalls_delay)
@@ -13924,6 +14000,16 @@ function phone_number_format(formatphone) {
var customer_local_time = customer_date + " " + customer_time;
document.getElementById("custdatetime").innerHTML = customer_local_time;
}
+ if ( (VDRP_stage=='PAUSED') && (VD_live_customer_call < 1) )
+ {
+ VDRP_stage_seconds++;
+ // document.getElementById("debugbottomspan").innerHTML = "PAUSED SECONDS " + VDRP_stage_seconds;
+
+ if ( (pause_max > 0) && (VDRP_stage_seconds > pause_max) )
+ {
+ LogouT('TIMEOUT');
+ }
+ }
start_all_refresh();
if (check_n==2)
diff --git a/www/vicidial/admin.php b/www/vicidial/admin.php
index c02257aa..41e4b59b 100644
--- a/www/vicidial/admin.php
+++ b/www/vicidial/admin.php
@@ -1812,6 +1812,16 @@ if (isset($_GET["auto_restart_asterisk"])) {$auto_restart_asterisk=$_GET["auto
elseif (isset($_POST["auto_restart_asterisk"])) {$auto_restart_asterisk=$_POST["auto_restart_asterisk"];}
if (isset($_GET["asterisk_temp_no_restart"])) {$asterisk_temp_no_restart=$_GET["asterisk_temp_no_restart"];}
elseif (isset($_POST["asterisk_temp_no_restart"])) {$asterisk_temp_no_restart=$_POST["asterisk_temp_no_restart"];}
+if (isset($_GET["dead_max"])) {$dead_max=$_GET["dead_max"];}
+ elseif (isset($_POST["dead_max"])) {$dead_max=$_POST["dead_max"];}
+if (isset($_GET["dispo_max"])) {$dispo_max=$_GET["dispo_max"];}
+ elseif (isset($_POST["dispo_max"])) {$dispo_max=$_POST["dispo_max"];}
+if (isset($_GET["pause_max"])) {$pause_max=$_GET["pause_max"];}
+ elseif (isset($_POST["pause_max"])) {$pause_max=$_POST["pause_max"];}
+if (isset($_GET["dead_max_dispo"])) {$dead_max_dispo=$_GET["dead_max_dispo"];}
+ elseif (isset($_POST["dead_max_dispo"])) {$dead_max_dispo=$_POST["dead_max_dispo"];}
+if (isset($_GET["dispo_max_dispo"])) {$dispo_max_dispo=$_GET["dispo_max_dispo"];}
+ elseif (isset($_POST["dispo_max_dispo"])) {$dispo_max_dispo=$_POST["dispo_max_dispo"];}
if (isset($script_id)) {$script_id= strtoupper($script_id);}
@@ -2135,6 +2145,9 @@ if ($non_latin < 1)
$survey_wait_sec = preg_replace('/[^0-9]/','',$survey_wait_sec);
$queuemetrics_record_hold = preg_replace('/[^0-9]/','',$queuemetrics_record_hold);
$country_code_list_stats = preg_replace('/[^0-9]/','',$country_code_list_stats);
+ $dead_max = preg_replace('/[^0-9]/','',$dead_max);
+ $dispo_max = preg_replace('/[^0-9]/','',$dispo_max);
+ $pause_max = preg_replace('/[^0-9]/','',$pause_max);
$drop_call_seconds = preg_replace('/[^-0-9]/','',$drop_call_seconds);
@@ -2302,6 +2315,8 @@ if ($non_latin < 1)
$pause_after_next_call = preg_replace('/[^0-9a-zA-Z]/','',$pause_after_next_call);
$owner_populate = preg_replace('/[^0-9a-zA-Z]/','',$owner_populate);
$use_other_campaign_dnc = preg_replace('/[^0-9a-zA-Z]/','',$use_other_campaign_dnc);
+ $dead_max_dispo = preg_replace('/[^0-9a-zA-Z]/','',$dead_max_dispo);
+ $dispo_max_dispo = preg_replace('/[^0-9a-zA-Z]/','',$dispo_max_dispo);
### DIGITS and Dots
$server_ip = preg_replace('/[^\.0-9]/','',$server_ip);
@@ -3247,12 +3262,13 @@ else
# 131016-2112 - Added manual_dial_lead_id campaign option, fixes some small issues
# 131019-0849 - Moved help section to help.php
# 131029-2008 - Added Asterisk auto-restart options to servers
+# 131208-1626 - Added campaign options for max dead, dispo and pause time
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
-$admin_version = '2.8-418a';
-$build = '131029-2008';
+$admin_version = '2.8-419a';
+$build = '131208-1626';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -7897,7 +7913,7 @@ if ($ADD==20)
$rslt=mysql_to_mysqli($stmt, $link);
}
- $stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id from vicidial_campaigns where campaign_id='$source_campaign_id';";
+ $stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo from vicidial_campaigns where campaign_id='$source_campaign_id';";
$rslt=mysql_to_mysqli($stmt, $link);
$stmtA="INSERT INTO vicidial_campaign_stats (campaign_id) values('$campaign_id');";
@@ -11656,8 +11672,13 @@ if ($ADD==41)
}
if (strlen($groups_value)>2) {$groups_value .= " -";}
}
+
+ if ( ($pause_max < 10) or (strlen($pause_max)<2) )
+ {$pause_max=0;}
+ if ( ($pause_max > 9) and ($pause_max <= $dial_timeout) )
+ {$pause_max = ($dial_timeout + 10);}
- $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', auto_trim_hopper='$auto_trim_hopper', use_auto_hopper='$use_auto_hopper', auto_hopper_multi='$auto_hopper_multi', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns=$closer_campaignsSQL,use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset',drop_rate_group='$drop_rate_group',view_calls_in_queue='$view_calls_in_queue',view_calls_in_queue_launch='$view_calls_in_queue_launch',grab_calls_in_queue='$grab_calls_in_queue',call_requeue_button='$call_requeue_button',pause_after_each_call='$pause_after_each_call',no_hopper_dialing='$no_hopper_dialing',agent_dial_owner_only='$agent_dial_owner_only',agent_display_dialable_leads='$agent_display_dialable_leads',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',waitforsilence_options='$waitforsilence_options',agent_select_territories='$agent_select_territories',crm_popup_login='$crm_popup_login',crm_login_address='" . mysqli_real_escape_string($link, $crm_login_address) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysqli_real_escape_string($link, $start_call_url) . "',dispo_call_url='" . mysqli_real_escape_string($link, $dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',use_custom_cid='$use_custom_cid',scheduled_callbacks_alert='$scheduled_callbacks_alert',queuemetrics_callstatus_override='$queuemetrics_callstatus',extension_appended_cidname='$extension_appended_cidname',scheduled_callbacks_count='$scheduled_callbacks_count',manual_dial_override='$manual_dial_override',blind_monitor_warning='$blind_monitor_warning',blind_monitor_message='" . mysqli_real_escape_string($link, $blind_monitor_message) . "',blind_monitor_filename='$blind_monitor_filename',inbound_queue_no_dial='$inbound_queue_no_dial',timer_action_destination='$timer_action_destination',enable_xfer_presets='$enable_xfer_presets',hide_xfer_number_to_dial='$hide_xfer_number_to_dial',manual_dial_prefix='$manual_dial_prefix',customer_3way_hangup_logging='$customer_3way_hangup_logging',customer_3way_hangup_seconds='$customer_3way_hangup_seconds',customer_3way_hangup_action='$customer_3way_hangup_action',ivr_park_call='$ivr_park_call',ivr_park_call_agi='$ivr_park_call_agi',manual_preview_dial='$manual_preview_dial',realtime_agent_time_stats='$realtime_agent_time_stats',api_manual_dial='$api_manual_dial',manual_dial_call_time_check='$manual_dial_call_time_check',lead_order_randomize='$lead_order_randomize',lead_order_secondary='$lead_order_secondary',per_call_notes='$per_call_notes',my_callback_option='$my_callback_option',agent_lead_search='$agent_lead_search',agent_lead_search_method='$agent_lead_search_method',queuemetrics_phone_environment='$queuemetrics_phone_environment',auto_pause_precall='$auto_pause_precall',auto_resume_precall='$auto_resume_precall',auto_pause_precall_code='$auto_pause_precall_code',manual_dial_cid='$manual_dial_cid',post_phone_time_diff_alert='$post_phone_time_diff_alert',custom_3way_button_transfer='$custom_3way_button_transfer',available_only_tally_threshold='$available_only_tally_threshold',available_only_tally_threshold_agents='$available_only_tally_threshold_agents',dial_level_threshold='$dial_level_threshold',dial_level_threshold_agents='$dial_level_threshold_agents',safe_harbor_audio='$safe_harbor_audio',safe_harbor_menu_id='$safe_harbor_menu_id',callback_days_limit='$callback_days_limit',dl_diff_target_method='$dl_diff_target_method',disable_dispo_screen='$disable_dispo_screen',disable_dispo_status='$disable_dispo_status',screen_labels='$screen_labels',status_display_fields='$status_display_fields',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',pllb_grouping='$pllb_grouping',pllb_grouping_limit='$pllb_grouping_limit',call_count_limit='$call_count_limit',call_count_target='$call_count_target',callback_hours_block='$callback_hours_block',callback_list_calltime='$callback_list_calltime',user_group='$user_group',hopper_vlc_dup_check='$hopper_vlc_dup_check',in_group_dial='$in_group_dial',in_group_dial_select='$in_group_dial_select',safe_harbor_audio_field='$safe_harbor_audio_field',pause_after_next_call='$pause_after_next_call',owner_populate='$owner_populate',use_other_campaign_dnc='$use_other_campaign_dnc',allow_emails='$allow_emails',amd_inbound_group='$amd_inbound_group',amd_callmenu='$amd_callmenu',manual_dial_lead_id='$manual_dial_lead_id' where campaign_id='$campaign_id';";
+ $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', auto_trim_hopper='$auto_trim_hopper', use_auto_hopper='$use_auto_hopper', auto_hopper_multi='$auto_hopper_multi', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns=$closer_campaignsSQL,use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset',drop_rate_group='$drop_rate_group',view_calls_in_queue='$view_calls_in_queue',view_calls_in_queue_launch='$view_calls_in_queue_launch',grab_calls_in_queue='$grab_calls_in_queue',call_requeue_button='$call_requeue_button',pause_after_each_call='$pause_after_each_call',no_hopper_dialing='$no_hopper_dialing',agent_dial_owner_only='$agent_dial_owner_only',agent_display_dialable_leads='$agent_display_dialable_leads',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',waitforsilence_options='$waitforsilence_options',agent_select_territories='$agent_select_territories',crm_popup_login='$crm_popup_login',crm_login_address='" . mysqli_real_escape_string($link, $crm_login_address) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysqli_real_escape_string($link, $start_call_url) . "',dispo_call_url='" . mysqli_real_escape_string($link, $dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',use_custom_cid='$use_custom_cid',scheduled_callbacks_alert='$scheduled_callbacks_alert',queuemetrics_callstatus_override='$queuemetrics_callstatus',extension_appended_cidname='$extension_appended_cidname',scheduled_callbacks_count='$scheduled_callbacks_count',manual_dial_override='$manual_dial_override',blind_monitor_warning='$blind_monitor_warning',blind_monitor_message='" . mysqli_real_escape_string($link, $blind_monitor_message) . "',blind_monitor_filename='$blind_monitor_filename',inbound_queue_no_dial='$inbound_queue_no_dial',timer_action_destination='$timer_action_destination',enable_xfer_presets='$enable_xfer_presets',hide_xfer_number_to_dial='$hide_xfer_number_to_dial',manual_dial_prefix='$manual_dial_prefix',customer_3way_hangup_logging='$customer_3way_hangup_logging',customer_3way_hangup_seconds='$customer_3way_hangup_seconds',customer_3way_hangup_action='$customer_3way_hangup_action',ivr_park_call='$ivr_park_call',ivr_park_call_agi='$ivr_park_call_agi',manual_preview_dial='$manual_preview_dial',realtime_agent_time_stats='$realtime_agent_time_stats',api_manual_dial='$api_manual_dial',manual_dial_call_time_check='$manual_dial_call_time_check',lead_order_randomize='$lead_order_randomize',lead_order_secondary='$lead_order_secondary',per_call_notes='$per_call_notes',my_callback_option='$my_callback_option',agent_lead_search='$agent_lead_search',agent_lead_search_method='$agent_lead_search_method',queuemetrics_phone_environment='$queuemetrics_phone_environment',auto_pause_precall='$auto_pause_precall',auto_resume_precall='$auto_resume_precall',auto_pause_precall_code='$auto_pause_precall_code',manual_dial_cid='$manual_dial_cid',post_phone_time_diff_alert='$post_phone_time_diff_alert',custom_3way_button_transfer='$custom_3way_button_transfer',available_only_tally_threshold='$available_only_tally_threshold',available_only_tally_threshold_agents='$available_only_tally_threshold_agents',dial_level_threshold='$dial_level_threshold',dial_level_threshold_agents='$dial_level_threshold_agents',safe_harbor_audio='$safe_harbor_audio',safe_harbor_menu_id='$safe_harbor_menu_id',callback_days_limit='$callback_days_limit',dl_diff_target_method='$dl_diff_target_method',disable_dispo_screen='$disable_dispo_screen',disable_dispo_status='$disable_dispo_status',screen_labels='$screen_labels',status_display_fields='$status_display_fields',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',pllb_grouping='$pllb_grouping',pllb_grouping_limit='$pllb_grouping_limit',call_count_limit='$call_count_limit',call_count_target='$call_count_target',callback_hours_block='$callback_hours_block',callback_list_calltime='$callback_list_calltime',user_group='$user_group',hopper_vlc_dup_check='$hopper_vlc_dup_check',in_group_dial='$in_group_dial',in_group_dial_select='$in_group_dial_select',safe_harbor_audio_field='$safe_harbor_audio_field',pause_after_next_call='$pause_after_next_call',owner_populate='$owner_populate',use_other_campaign_dnc='$use_other_campaign_dnc',allow_emails='$allow_emails',amd_inbound_group='$amd_inbound_group',amd_callmenu='$amd_callmenu',manual_dial_lead_id='$manual_dial_lead_id',dead_max='$dead_max',dispo_max='$dispo_max',pause_max='$pause_max',dead_max_dispo='$dead_max_dispo',dispo_max_dispo='$dispo_max_dispo' where campaign_id='$campaign_id';";
$rslt=mysql_to_mysqli($stmtA, $link);
if ($reset_hopper == 'Y')
@@ -17437,7 +17458,7 @@ if ($ADD==31)
$enable_vtiger_integration_LU = $row[0];
$vtiger_url_LU = $row[1];
- $stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,campaign_calldate,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,in_group_dial,in_group_dial_select,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id from vicidial_campaigns where campaign_id='$campaign_id' $LOGallowed_campaignsSQL;";
+ $stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,campaign_calldate,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,in_group_dial,in_group_dial_select,safe_harbor_audio_field,pause_after_next_call,owner_populate,use_other_campaign_dnc,allow_emails,amd_inbound_group,amd_callmenu,survey_wait_sec,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo from vicidial_campaigns where campaign_id='$campaign_id' $LOGallowed_campaignsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$campaign_name = $row[1];
@@ -17655,6 +17676,11 @@ if ($ADD==31)
$amd_callmenu = $row[213];
$survey_wait_sec = $row[214];
$manual_dial_lead_id = $row[215];
+ $dead_max = $row[216];
+ $dispo_max = $row[217];
+ $pause_max = $row[218];
+ $dead_max_dispo = $row[219];
+ $dispo_max_dispo = $row[220];
if (preg_match('/DISABLED/', $list_order_mix))
{$DEFlistDISABLE = ''; $DEFstatusDISABLED=0;}
@@ -18603,6 +18629,16 @@ if ($ADD==31)
echo "Wrap Up Message: Dead Call Max Seconds: Dead Call Max Status: Dispo Call Max Seconds: Dispo Call Max Status: Agent Pause Max Seconds: Use Internal DNC List: Y N AREACODE $use_internal_dnc Use Campaign DNC List: Y N AREACODE $use_campaign_dnc Disable Dispo Status - If the Disable Dispo Screen option is set to DISPO_DISABLED, then this field must be filled in. You can use any disposition you want for this field as long as it is 1 to 6 characters in length with only letters and numbers.
+
+Dead Call Max Seconds - If this is set to greater than 0, after a customer hangs up and the agent has not clicked on the Hangup Customer button in this number of seconds, the call will automatically be hung up, the status below will be set and the agent will be paused. Default is 0 for disabled.
+
+
+Dead Call Max Status - If Dead Call Max Seconds is enabled, this is the status set for the call when the agent dead call is not hung up past the number of seconds set above. Default is DCMX.
+
+
+Dispo Call Max Seconds - If this is set to greater than 0, and the agent has not selected a disposition status in this number of seconds, the call will automatically be set to the status below and the agent will be paused. Default is 0 for disabled.
+
+
+Dispo Call Max Status - If Dispo Call Max Seconds is enabled, this is the status set for the call when the agent has not selected a status past the number of seconds set above. Default is DISMX.
+
+
+Agent Pause Max Seconds - If this is set to greater than 0, and the agent has not gone out of PAUSED status in this number of seconds, the agent will automatically be logged out of the agent screen. Default is 0 for disabled.
+
![\"Resume\"](\"./images/vdc_LB_resume.gif\")
![\"](\"./images/vdc_LB_pause_OFF.gif\")
![\"](\"./images/vdc_LB_pause.gif\")
![\"Resume\"](\"./images/vdc_LB_resume_OFF.gif\")
";
var DiaLControl_auto_HTML_OFF = "