ViciDial/agc_2-X
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Added agent activity section to User Stats report

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Added Customer Time columns to agent time and performance detail report
Added rare vicidial_closer_log 0 length check to AST_cleanup_agent_log.pl script

git-svn-id: svn://192.168.202.10@1329 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-02-03 17:33:01 +00:00
parent 82cc9db5fa
commit f8907964ba
5 changed files with 186 additions and 34 deletions
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bin/AST_cleanup_agent_log.pl
+17 -1
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@@ -10,7 +10,7 @@
#
# This program only needs to be run by one server
#
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 60711-0945 - Changed to DBI by Marin Blu
@@ -23,6 +23,7 @@
# 91209-0956 - Added PAUSEREASON-LAGGED queue_log correction during live call
# 91210-0609 - Added LOGOFF queue_log correction during live call
# 91214-0933 - Added queue_position to queue_log COMPLETE... and ABANDON records
# 100203-1110 - Added fix for vicidial_closer_log records with 0 length
#
# constants
@@ -151,12 +152,14 @@ if ($Tsec < 10) {$Tsec = "0$Tsec";}
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
$VDCL_SQL_time = "and call_date > \"$TDSQLdate\" and call_date < \"$FDSQLdate\"";
$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
$QM_SQL_time_H = "and time_id > $TDtarget and time_id < $HDtarget";
if ($ALL_TIME > 0)
{
$VDAD_SQL_time = "";
$VDCL_SQL_time = "";
$QM_SQL_time = "";
}
if ($TWENTYFOUR_HOURS > 0)
@@ -173,6 +176,7 @@ if ($TWENTYFOUR_HOURS > 0)
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
$VDCL_SQL_time = "and call_date > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
$QM_SQL_time_H = "and time_id > $TDtarget and time_id < $HDtarget";
}
@@ -190,6 +194,7 @@ if ($TWENTYFOUR_OLDER > 0)
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
$VDAD_SQL_time = "and event_time < \"$TDSQLdate\"";
$VDCL_SQL_time = "and call_date < \"$TDSQLdate\"";
$QM_SQL_time = "and time_id < $TDtarget";
$QM_SQL_time_H = "and time_id < $TDtarget";
}
@@ -741,6 +746,17 @@ if ($TEST < 1)
if ($DB) {print STDERR " Bad Dispo times zeroed out: $affected_rows\n";}
if ($DBX) {print "\n\n";}
if ($DB) {print " - cleaning up closer records\n";}
$stmtA = "UPDATE vicidial_closer_log set length_in_sec=(end_epoch - start_epoch) where length_in_sec < 1 and end_epoch > 1000 $VDCL_SQL_time;";
if($DBX){print STDERR "|$stmtA|\n";}
if ($TEST < 1)
{
$affected_rows = $dbhA->do($stmtA);
}
if ($DB) {print STDERR " Bad Closer times recalculated: $affected_rows\n\n";}