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Added Agent API function switch_lead to switch the active call lead_id while

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the agent is on a live inbound phone call.

git-svn-id: svn://192.168.202.10@2673 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2017-02-20 19:18:08 +00:00
parent 827e3a6d94
commit fe6a6187b1
10 changed files with 234 additions and 21 deletions
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docs/AGENT_API.txt
+33 -2
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@@ -1,4 +1,4 @@
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2017-02-09
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2017-02-20
This document describes the functions of an API(Application Programming Interface)
for the VICIDIAL Agent screen. This functionality will be rather limited at first
@@ -33,6 +33,7 @@ webphone_url - display the webphone url for the current agent's session
call_agent - send a call to connect the agent to their session
pause_code - set a pause code if the agent is paused
audio_playback - basic play/pause/resume/stop/restart audio in agent session
switch_lead - for inbound calls, switches lead_id of live inbound call on agent screen
New scripts:
@@ -827,6 +828,37 @@ SUCCESS: audio_playback function sent - ss-noservice|PLAY|6666
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switch_lead -
DESCRIPTION:
For agents on a live inbound call, switches lead_id of live inbound call on agent screen including associated logs. You can define a lead_id or a vendor_lead_code to switch to. Works like the SELECT function of the LEAD SEARCH feature in the agent screen.
VALUES:
lead_id -
Any valid lead_id from the system(either lead_id or vendor_lead_code are required) if both are defined, lead_id will override vendor_lead_code
vendor_lead_code -
OPTIONAL, any valid Vendor lead code
EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=switch_lead&lead_id=12345
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=switch_lead&vendor_lead_code=1234567890
RESPONSES:
ERROR: switch_lead not valid - ||6666
ERROR: no user found - 6666
ERROR: agent_user is not logged in - 6666
ERROR: agent_user does not have a live call - 6666
ERROR: agent call is not inbound - 6666|V2012367890123456789
ERROR: campaign not found - 6666|TESTCAMP
ERROR: campaign does not allow inbound lead search - 6666|TESTCAMP
ERROR: switch-to lead not found - 6666|12345|123456789
SUCCESS: switch_lead function set - 6666|12345|1234567890|TESTCAMP|12346
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pause_code -
@@ -855,7 +887,6 @@ SUCCESS: pause_code function sent - 6666
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Other information: