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Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day

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git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2017-11-24 17:07:47 +00:00
parent 52794f9514
commit ff0ebcd509
8 changed files with 130 additions and 29 deletions
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agi/agi-VDAD_ALL_inbound.agi
+37 -9
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@@ -218,7 +218,8 @@
# 170921-2008 - Fix for CALLID in beginning of recording filename
# 170930-0913 - Added extension append options
# 171011-1312 - Bug fix for on-hook agents using Asterisk 1.8 & 11
#
# 171124-1159 - Added max_inbound_calls_outcome options
#
$script = 'agi-VDAD_ALL_inbound.agi';
$dtmf_silent_prefix = '7';
@@ -3560,7 +3561,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
@aryA = $sthA->fetchrow_array;
$VU_max_inbound_calls = $aryA[0];
}
$stmtA = "SELECT max_inbound_calls FROM vicidial_campaigns where campaign_id='$log_campaign';";
$stmtA = "SELECT max_inbound_calls,max_inbound_calls_outcome FROM vicidial_campaigns where campaign_id='$log_campaign';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsMIC=$sthA->rows;
@@ -3568,7 +3569,8 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($sthArowsMIC > 0)
{
@aryA = $sthA->fetchrow_array;
$CP_max_inbound_calls = $aryA[0];
$CP_max_inbound_calls = $aryA[0];
$max_inbound_calls_outcome = $aryA[1];
}
if ( ($VU_max_inbound_calls > 0) || ($CP_max_inbound_calls > 0) )
@@ -3590,7 +3592,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($max_inbound_count >= $max_inbound_calls)
{
$outbound_autodial='0';
$stmtA = "SELECT outbound_autodial FROM vicidial_live_agents where user='$VDADuser';";
$stmtA = "SELECT outbound_autodial,closer_campaigns FROM vicidial_live_agents where user='$VDADuser';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVLA=$sthA->rows;
@@ -3600,20 +3602,46 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
@aryA = $sthA->fetchrow_array;
if ($aryA[0] =~ /Y/)
{$outbound_autodial = '1';}
$closer_campaigns = $aryA[1];
}
$stmtA = "UPDATE vicidial_live_agents set external_ingroups=' -',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser';";
if ($max_inbound_calls_outcome =~ /ALLOW_AGENTDIRECT/)
{
$closer_campaigns =~ s/^ | -$//gi;
@ADcloser_campaignsARY = split(/ /,$closer_campaigns);
$ADcloser_campaignsARYct = scalar(@ADcloser_campaignsARY);
$ADc=0;
$ADcloser_campaigns='';
while ($ADc < $ADcloser_campaignsARYct)
{
if ($ADcloser_campaignsARY[$ADc] =~ /AGENTDIRECT/i)
{$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";}
$ADc++;
}
if (length($ADcloser_campaigns) > 3)
{$ADcloser_campaigns = " ".$ADcloser_campaigns."-";}
else
{$ADcloser_campaigns = " -";}
$stmtA = "UPDATE vicidial_live_agents set external_ingroups='$ADcloser_campaigns',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser' and group_id NOT LIKE\"%AGENTDIRECT%\";";
}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02202'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtA = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser';";
$affected_rows = $dbhA->do($stmtA);
$affected_rows = $dbhA->do($stmtB);
$dbhP=$dbhA; $mysql_count='02203'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtA = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$VDADuser', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$VDADuser', event_code='MAX IN CALLS MODIFY USER', event_sql='DELETE FROM vicidial_live_inbound_agents where user=$VDADuser', event_notes='|$max_inbound_count|$max_inbound_calls|$VDADuser|$callerid|IC|';";
$affected_rows = $dbhA->do($stmtA);
$SQL_log = "$stmtA|$stmtB";
$SQL_log =~ s/'|%//gi;
$stmtC = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$VDADuser', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$VDADuser', event_code='MAX IN CALLS MODIFY USER', event_sql='$SQL_log', event_notes='|$max_inbound_count|$max_inbound_calls|$VDADuser|$callerid|IC|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|';";
$affected_rows = $dbhA->do($stmtC);
$dbhP=$dbhA; $mysql_count='02204'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- MAX INBOUND AGENT CALLS TRIGGER: |$max_inbound_count|$max_inbound_calls|$VDADuser|$callerid|"; &agi_output;}
if ($AGILOG) {$agi_string = "-- MAX INBOUND AGENT CALLS TRIGGER: |$max_inbound_count|$max_inbound_calls|$VDADuser|$callerid|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|"; &agi_output;}
}
}
##### END check for user max inbound calls #####