69 Commits
Author SHA1 Message Date
mattf bb5a774690 Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-19 18:12:41 +00:00
mattf 1fbbcb58c4 change default custom dialplan for defaultlog in SQL files, no update necessary on production systems
git-svn-id: svn://192.168.202.10@1375 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-15 17:23:04 +00:00
mattf 6839770854 fixes for bugs 248, 274 all related to manual dialing and DEAD call logging and disconnect/busy logging for manual dial calls
git-svn-id: svn://192.168.202.10@1301 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-01-09 20:13:59 +00:00
mattf d8269d9afe updated Dutch agent translation
fixed bug 272, changes made to the database schema

git-svn-id: svn://192.168.202.10@1299 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-01-09 04:16:02 +00:00
mattf 7e0847c42d set versions for 2.2.0rc1 in preparation for branch
git-svn-id: svn://192.168.202.10@1296 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-01-08 03:30:50 +00:00
mattf b090113903 Added three more transfer-conference number-to-dial presets, and ListID override options
Added Dispo Call URL, allows back-end call to a web page or URL when agent dispos a call
Added log rolling archive script to automatically move logs into archive tables monthly

git-svn-id: svn://192.168.202.10@1291 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-01-04 06:51:18 +00:00
mattf 9024491595 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call.
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-29 17:04:26 +00:00
mattf 48f1317f4d fixes for Vtiger 5.1.0 compatibility and second_server sql file update
git-svn-id: svn://192.168.202.10@1283 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-18 14:57:22 +00:00
mattf 7148cbce47 Added Initial Queue Position logging on inbound calls and a summary of this to the Inbound report
git-svn-id: svn://192.168.202.10@1277 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-14 15:16:59 +00:00
mattf f7e85bd029 Added CRM Login Popup to campaign settings to allow for a custom window to be opened on agent login, optionally using agent and campaign variables
Added 5 custom fields to the user settings
Added st* functions to agent api

git-svn-id: svn://192.168.202.10@1276 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-13 01:03:54 +00:00
mattf a79154a890 Fixed campaign_logindate and added campaign_calldate field
Added exception for campaigns to generate stats even if MANUAL or INBOUND_MAN with no auto-dialing

git-svn-id: svn://192.168.202.10@1274 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-07 04:43:41 +00:00
mattf 8b192b433f Added Consultative checkbox to a newly redesigned transfer-conf panel in vicidial.php
Added Delete Voicemail After Email option to voicemail accounts

git-svn-id: svn://192.168.202.10@1272 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-06 05:53:23 +00:00
mattf 47c886c73e Added Recording Filename and Recording ID as agent Script variables
git-svn-id: svn://192.168.202.10@1271 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-05 05:23:54 +00:00
mattf 068c58571e Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen.
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-01 06:39:15 +00:00
mattf cfe2c3ad44 Changed iax secret for servers to be defined in web interface.
***see UPGRADE doc for important changes you need to make***
Fixed AGENTDIRECT no-agent-no-queue bug

git-svn-id: svn://192.168.202.10@1266 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-25 14:24:22 +00:00
mattf d2a3b3019b Fixing of issues with blended campaigns and outbound autodialing
git-svn-id: svn://192.168.202.10@1264 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-25 01:34:52 +00:00
mattf be4e2b2743 - Added agi-NVA_recording.agi script to allow for logging and recording of phone dialed calls
- Added MIX directory auto mixing option to CRON audio step 1
- Added outbound callerIDnumber to DROP and other AGI transfers for in-groups
- Changed called_count to increment on alt-dial calls
- Fixed variable mis-assignment in several AGI and bin scripts
- Fixed Pause code issue with QueueMetrics

git-svn-id: svn://192.168.202.10@1254 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-09 07:56:44 +00:00
mattf 527dd66675 DB changes for last commit
git-svn-id: svn://192.168.202.10@1253 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-31 17:26:07 +00:00
mattf c9275eec89 Added carrier_description field, campaigns links from in-group screen, server links on reports page, agent ranks listing active only in admin.php
Moved non-optimize queries from DB_optimize script to the keepalive_ALL script and run them at the timeclock end of day

git-svn-id: svn://192.168.202.10@1252 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-31 17:24:54 +00:00
mattf e437e94db0 Added AREACODE DNC option
git-svn-id: svn://192.168.202.10@1250 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-27 10:48:07 +00:00
mattf beb7c91248 Added ability to use Remote Agents with all inbound next-agent-call settings
Added ability to use DNCC and DNCL as Auto-Alt-Dial statuses
Fixed DNC scrubbing under some auto-alt-dial circumstances
Other small bug fixes

git-svn-id: svn://192.168.202.10@1245 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-20 10:03:39 +00:00
mattf b4b0caa5c9 added agent-selectable territories option to vicidial.php
git-svn-id: svn://192.168.202.10@1241 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-12 07:56:15 +00:00
mattf e543939df4 Added List override options for callerID, answering machine message and drop inbound group
git-svn-id: svn://192.168.202.10@1238 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-29 10:44:45 +00:00
mattf 260144515e Changed WEBFORM links in vicidial.php to use window.open instead of traditional links due to IE7 issue
Added stand-alone voicemail accounts configurable through admin.php
cleanup of admin.php code to fit standard

git-svn-id: svn://192.168.202.10@1235 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-21 02:14:33 +00:00
mattf 11a219264f Added second web form option for in-groups and campaigns
Changed answering machine message to a prompt field and added TTS option
Added waitforsilence options to campaign screen

git-svn-id: svn://192.168.202.10@1228 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-17 00:50:45 +00:00
mattf 384b97eb67 Fixed minor logging bug in manager_send.php
Added AST_GROUP_ALIASstats.php report

git-svn-id: svn://192.168.202.10@1226 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-14 15:38:03 +00:00
mattf 3d02e5e189 Added DEAD call time logging and agent notification of call hangup
Added cross-listing linking of DIDs, Call Menus and In-groups in admin.php
Changed the audio store to work by server names

git-svn-id: svn://192.168.202.10@1221 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-08 16:10:35 +00:00
mattf 9c4867abdd Added list ID to list update process and DB, as well as allowing for multiple results
git-svn-id: svn://192.168.202.10@1218 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-07 10:41:03 +00:00
mattf fd6874b422 database updates for web-configurable music on hold
git-svn-id: svn://192.168.202.10@1214 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-04 10:51:14 +00:00
mattf 3e7bb74169 Added web-configurable meetme and musiconhold
several bug fixes

git-svn-id: svn://192.168.202.10@1213 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-04 10:49:03 +00:00
mattf 319c92d0cf added list agent script override
fixed minor bugs

git-svn-id: svn://192.168.202.10@1211 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-28 04:26:33 +00:00
mattf c0bbceebb6 Changed drop_call_seconds to allow for immediate drop on outbound calls to go to drop inbound group.
git-svn-id: svn://192.168.202.10@1201 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-11 09:13:45 +00:00
mattf 8124e3f74f Added names to select list on the outbound report
Added longest wait time as next agent call option
Added option to the Outbound(VDAD) report to calculate stats including the overflow drop in-group stats with the outbound campaign stats
Changed Real-time Report screen agent time display to be based upon a change in "state"(INCALL, READY, PAUSED, etc...) instead of being based upon the time of the last call they handled
Fixed manual dial calls_today bug in vicidial.php
Several small bug fixes

git-svn-id: svn://192.168.202.10@1199 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-08 07:33:46 +00:00
mattf 426af85077 Added twoday_ log tables and AST_twoday_tables_control.pl script
Fixed Re-Queue bug and INBOUND_MAN blended checkbox display

git-svn-id: svn://192.168.202.10@1196 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-30 11:41:08 +00:00
mattf 51461d8d69 Added agent_display_dialable_leads and vicidial_balance_rank options
git-svn-id: svn://192.168.202.10@1195 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-29 10:53:18 +00:00
mattf 8e2e3ba3d5 Fixed audio processing script 3 ping error output now only in debug mode
git-svn-id: svn://192.168.202.10@1194 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-28 12:01:32 +00:00
mattf 5e66bf545f Added --GSW audio handling script option for GSM codec with RIFF headers and .wav filename extension
git-svn-id: svn://192.168.202.10@1193 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-27 19:10:09 +00:00
mattf 12857d1af5 Fixed agent grab call bug
Added allow_alerts option to users

git-svn-id: svn://192.168.202.10@1191 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-26 06:48:48 +00:00
mattf 6c903bc65d Added RANK and OWNER as fields in vicidial_list, and as sort by options in campaign screen
Added no-hopper dialing option for MANUAL and INBOUND_MAN campaigns
Added owner dialing for agents to have their own leads, or shared group/territory leads, within a single list and campaign
Added list reset times option to automatically reset lists at pre-set times during the day
Fixed leave-3way-call issue if customer is parked

git-svn-id: svn://192.168.202.10@1189 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-23 19:06:58 +00:00
mattf 89f50b741e Added Calls in Queue display to agent interface
Added Grab call in Queue to agent interface and AGI inbound script
Added Re-Queue button to agent interface
Added pause after every call campaign option
Added option to auto-launch calls in queue frame in agent interface
Added ADD ALL and DELETE ALL options to the inbound group chooser screen in the agent interface

git-svn-id: svn://192.168.202.10@1183 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-13 06:11:44 +00:00
mattf 8299fc0b16 Added Agents Status View sidebar to agent interface
Added vailable transfer agent frame to AGENTDIRECT transfers when clicking on the NUMBER TO CALL field in the transfer conference frame
Fixed Calls in Queue count for AGENTDIRECT calls

git-svn-id: svn://192.168.202.10@1179 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-06 18:42:02 +00:00
mattf 17e43e95f1 Added pre-Answer handling of Sangoma CPD events, also new netborder 1.4 patch
Added back-end processes for process triggers

git-svn-id: svn://192.168.202.10@1175 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-01 02:05:47 +00:00
mattf f95dcfce31 Added drop rate groups functionality to allow a drop rate to be shared across multiple campaigns.
git-svn-id: svn://192.168.202.10@1172 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-29 04:09:49 +00:00
mattf 50a7237235 Added Quick Transfer button to the agent interface, as well as a preset prepopulate option
Added a process to update statuses in the vicidial_list table by batch, with web report

git-svn-id: svn://192.168.202.10@1169 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-28 11:36:19 +00:00
mattf 6c925fd057 Added no-agent-no-queue options for in-groups
Added display of in-group name in Real-time report

git-svn-id: svn://192.168.202.10@1166 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-27 10:36:43 +00:00
mattf d246716d87 database updates for last commits
git-svn-id: svn://192.168.202.10@1165 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-23 15:35:44 +00:00
mattf d505b44b5f In In-groups, changed agent alert extension to a filename, changed other prompts to allow more than one audio file with a pipe separating audio files
git-svn-id: svn://192.168.202.10@1163 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-23 12:08:56 +00:00
mattf 1fe44a1128 Added Tracking Group field to Call Menus for proper tracking in the IVR report
git-svn-id: svn://192.168.202.10@1162 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-21 18:38:42 +00:00
mattf 66420967b9 Added conf_secret field to phones to enable different passwords for conf files of IAX/SIP phones and their vicidial agent login
git-svn-id: svn://192.168.202.10@1161 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-21 12:41:43 +00:00
mattf 1ead9aef28 database create file updates for last few commits
git-svn-id: svn://192.168.202.10@1157 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-17 16:37:24 +00:00